User Guide for Avaya Scopia Mobile

User Guide for Avaya Scopia Mobile Version 8.3 For Solution 8.3 March 2014

2000-2014 Avaya Inc. All intellectual property rights in this publication are owned by Avaya Inc. and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. Avaya Inc. retains all rights not expressly granted. All product and company names herein may be trademarks of their registered owners. This publication is AVAYA Confidential & Proprietary. Use pursuant to your signed agreement or Avaya policy. No part of this publication may be reproduced in any form whatsoever or used to make any derivative work without prior written approval by Avaya Inc. No representation of warranties for fitness for any purpose other than what is specifically mentioned in this guide is made either by Avaya Inc. or its agents. Avaya Inc. reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes. Avaya Inc may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this publication, it is furnished under a license agreement included with the product as a separate document. If you are unable to locate a copy, please contact Avaya Inc and a copy will be provided to you. Unless otherwise indicated, Avaya registered trademarks are registered in the United States and other territories. All registered trademarks recognized. For further information contact Avaya or your local distributor or reseller. User Guide for Avaya Scopia Mobile Version 8.3, March 19, 2014 http://support.avaya.com User Guide for Avaya Scopia Mobile Version 8.3 Notices 2

Table of Contents Chapter 1: About Scopia Mobile Minimum Requirements for Scopia Mobile... 5 Chapter 2: Preparing for a Videoconference on Scopia Mobile Customizing Scopia Mobile...7 Logging in to Scopia Mobile... 9 Chapter 3: Participating in a Videoconference Using Scopia Mobile Connecting to a Videoconference... 12 Modifying Videoconference Views...13 Personalizing your Videoconference Layout... 13 Viewing Video and Presentation on your Tablet... 15 Switching between Video and Presentation on a Phone-sized Device...18 Personalizing a Participant's Videoconference Layout... 20 Inviting a Participant... 21 Moderating Media Connections...24 Muting your Microphone or Camera...24 Pausing the Incoming Video Stream... 26 Muting or Blocking Other Participants... 26 Recording or Streaming a Videoconference in Scopia Mobile... 28 Sending DTMF in a Videconference...29 Ending a Videoconference... 30 Disconnecting from a Videoconference...30 Terminating a Videoconference...31 Chapter 4: Troubleshooting Collecting Log Files on ios Devices... 33 Viewing Software Version and Call Statistics...34 User Guide for Avaya Scopia Mobile Version 8.3 Table of Contents 3

Glossary of Terms for Scopia Solution User Guide for Avaya Scopia Mobile Version 8.3 Table of Contents 4

Chapter 1 About Scopia Mobile Scopia Mobile is a free app for ios and Android mobile devices which works in conjunction with Scopia Desktop server to connect you to a videoconference or telepresence system. The small-screen phone version offers maximum portability, while the tablet version takes advantage of the larger screen. Scopia Mobile offers secure videoconferencing through SRTP and offers high quality video through the use of several advanced technologies: H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission (sending and receiving endpoints) to support this protocol. SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality without the need for higher bandwidth. Forward Error Correction (FEC) is a proactive method of sending redundant information in the video stream to preempt quality degradation. You can use Scopia Mobile either as a registered user having full access to its functionality or as a guest user who can participate in videoconferences. See the table below for information about features available for registered users and guest users. Table 1: Scopia Mobile functionalities Own a virtual room What you can do As a registered user As a guest Yes Sign in from the mobile client Create instant videoconference See the participant list, moderate the videoconference, invite other participants Yes Yes Yes Join a videoconference already in progress Yes Yes Send or receive audio and video, and receive the presentation Yes Yes To become a registered Scopia Mobile user, ask your system administrator to assign a virtual room to you. Minimum Requirements for Scopia Mobile This section details the minimum requirements of the mobile device to support this version of Scopia Mobile. User Guide for Avaya Scopia Mobile Version 8.3 About Scopia Mobile 5

ios Devices Andriod Devices Minimum CPU requirements - Dual Core CPU 1GHz Minimum OS requirements ios 5.1.1 or later Android 2.3 (Gingerbread) Supported devices iphone 3GS and later ipod Touch third generation or later ipad (all versions) ipad Mini (all versions) Samsung Galaxy S2, S3 and S4 Nexus HTC OneX, Sensation Motorola Razr, Atrix Samsung Galaxy Tab 10.1, 8.9, Galaxy Tab 2 10.1, Galaxy Tab 3 Samsung Galaxy Note 3 Asus Transformer User Guide for Avaya Scopia Mobile Version 8.3 About Scopia Mobile 6

Chapter 2 Preparing for a Videoconference on Scopia Mobile These topics describe procedures you can typically perform on mobile devices before connecting to a videoconference. Navigation Customizing Scopia Mobile on page 7 Logging in to Scopia Mobile on page 9 Customizing Scopia Mobile About this task Customize Scopia Mobile to enter the name others will see in their videoconference window, and determine default settings like video resolution, or enabling the microphone and camera automatically. Procedure 1. Download Scopia Mobile for free from the Apple App Store or from Google Play. The installation is standard like all other apps. 2. Access your profile settings as follows: From an ios mobile device, tap Settings > Scopia. From an Android mobile device, tap in the application toolbar. to open the application, and then tap Options Important: On older Android mobile devices, you might need to access your profile settings from the Properties menu. User Guide for Avaya Scopia Mobile Version 8.3 Preparing for a Videoconference on Scopia Mobile 7

Figure 1: Scopia Mobile settings 3. Modify the settings as necessary (Table 2: Modifying your Scopia Mobile profile settings on page 9). Important: Not all fields are on both the ios and Android mobile devices. For example, Demo Mode is not available on Android, while Participant Name is not available on ios. User Guide for Avaya Scopia Mobile Version 8.3 Preparing for a Videoconference on Scopia Mobile 8

Table 2: Modifying your Scopia Mobile profile settings Server Address Field Description Enter the Scopia Desktop server address. This is mandatory for login. Contact your system administrator for your organization's server address. The server address can be: an IP address (for example,123.456.789.1) a DNS name (for example, sd.company.com) The full URL of the Scopia Desktop server. The URL must be in the format http://<web URL>:<port number>/scopia. If the Scopia Desktop server is configured for https, enter the full URL including https. If the Scopia Desktop server is configured for a multi-tenant deployment, enter the full URL (including the organization name). Login Credentials (optional) Enter your Scopia Mobile username and password. Important: This may be the same as your network login. To verify, ask your system administrator. Mute Microphone Block Camera Participant Name Demo Mode Presentation Only Video Profile Custom Rates Show Call Statistics Join your videoconference with a muted microphone (for example, to ensure privacy). Join your videoconference with a disabled camera (for example, to ensure privacy). Enter your name to have it displayed under your image in the videoconference layout. Activate the demonstration mode to learn about the application. You do not need valid credentials to connect to Scopia Mobile. De-activate this mode after becoming acquainted with the application. When enabled, your device only receives presentation (shared data) without sending or receiving any live video and audio. Select the maximum bitrate to maximize the quality and frame rate of the video. Note that your administrator might have configured your mobile device lower to the one you select. Low Definition sets the maximum bitrate to 256Kbps. Standard Definition sets the maximum bitrate to 384Kbps. Enhanced Definition sets the maximum bitrate to 512Kbps. High Definition sets the maximum bitrate to 512Kbps for uploading data and to 768Kbps for downloading. Select your preferred maximum bitrate. You can configure this field if you enabled it in the Video Profile field. When enabled, you can access network statistics which are useful for customer support. User Guide for Avaya Scopia Mobile Version 8.3 Preparing for a Videoconference on Scopia Mobile 9

Logging in to Scopia Mobile About this task This section is only for users who have a personal login and password to Scopia Mobile. As a registered user, you can either connect to your own virtual room or connect to a videoconference in a different virtual room using the videoconference s ID. A virtual room is an online space used to connect multiple participants in a videoconference. As a registered user, you can: Ask your administrator for a username and password if Scopia Desktop is configured so that only authenticated users can participate in videoconferences, access webcasts, or watch recordings. Connect to a videoconference by its ID or by selecting a URL to take you directly into the meeting. Connect if you are the first participant to join the videoconference. Access Participants and Options which are displayed while you are in a videoconference. Before you begin Ensure that you know the URL of the Scopia Desktop server to which you want to connect. To find out the server address, contact your system administrator. If you are a registered user, obtain login credentials. Procedure 1. Enter the URL of the Scopia Desktop server (Figure 2: Logging in to Scopia Mobile on an ios or Android mobile device on page 11). You can change the server address any time as explained in Customizing Scopia Mobile on page 7. User Guide for Avaya Scopia Mobile Version 8.3 Preparing for a Videoconference on Scopia Mobile 10

Figure 2: Logging in to Scopia Mobile on an ios or Android mobile device Important: Use the https prefix if your organization configured secured access to the Scopia Desktop server. If your device's network settings are configured to route data through a proxy server, Scopia Mobile will also route its traffic through that server. 2. If you are a registered user, enter your user name and password. 3. Tap Done. The Scopia Mobile connects to the Scopia Desktop server. You can either connect to your own virtual room or join a videoconference in a different virtual room. For more information on joining videoconferences, see Connecting to a Videoconference on page 12. User Guide for Avaya Scopia Mobile Version 8.3 Preparing for a Videoconference on Scopia Mobile 11

Chapter 3 Participating in a Videoconference Using Scopia Mobile These topics describe how to initiate and manage videoconferences on Scopia Mobile. Navigation Connecting to a Videoconference on page 12 Modifying Videoconference Views on page 13 Inviting a Participant on page 21 Moderating Media Connections on page 24 Sending DTMF in a Videconference on page 29 Ending a Videoconference on page 30 Connecting to a Videoconference About this task Scopia Mobile remembers your server's address and/or credentials, thus making it easy to connect to videoconferences from the same organization at a later date. Procedure 1. Connect to a videoconference as follows: If you are invited to a videoconference, tap the invitation link. Scopia Mobile connects to the videoconference automatically. As a registered user, tap Connect to your virtual room to connect to a virtual room that is permanently assigned to you (Figure 3: Connecting as a registered user on page 13). or Connect to a room other than your virtual room by entering the meeting ID and tapping Connect. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 12

Figure 3: Connecting as a registered user As a guest user, enter the meeting ID and tap Connect. If your meeting is hosted on a XT Series, select the button to connect to your meeting. Figure 4: Connecting to a meeting hosted on a XT Series 2. If the videoconference is PIN protected, enter the PIN when prompted. Modifying Videoconference Views These topics describe how to change conference views during a meeting. Navigation Personalizing your Videoconference Layout on page 13 Viewing Video and Presentation on your Tablet on page 15 Switching between Video and Presentation on a Phone-sized Device on page 18 Personalizing a Participant's Videoconference Layout on page 20 Personalizing your Videoconference Layout About this task You can personalize your layout during the videoconference. By default, you can see yourself in a corner of your screen and you can monitor how this view is displayed (Figure 5: Turning off your self see view on page 14). You can also change the position of participants in the videoconference. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 13

Procedure 1. To modify the location of your self see view, move your image by pulling it to a different corner. 2. To turn off your self see view: a. Tap your image. b. Tap. Figure 5: Turning off your self see view To turn on your self see view, tap the camera in the conference view, and tap Display my own video to ON (Figure 6: Turning on your self see view on page 14). Figure 6: Turning on your self see view 3. To see only a specific participant, double-tap the participant image. Double-tap the participant again to return to the videoconference view. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 14

4. To change the position of participants, drag and drop their images in the current layout. 5. To change the videconference layout on your screen (Figure 7: Choosing a new layout on page 15): a. Tap and hold anywhere in the videoconference. b. Slide the layout film strip in this menu. Figure 7: Choosing a new layout The layout is configured by default to dynamic layout. This optimizes the use of the video image display to automatically include all the participant images (up to a maximum of 28). The layout changes according to the number of participants that join or exit the videoconference. Without a dynamic layout, you can switch between a wide range of video layouts for the videoconference. c. Tap on the required layout. Viewing Video and Presentation on your Tablet About this task The functionality described in this topic is available only on tablets. When connecting from a tablet and a presentation is in progress, you can see both meeting participants and the presentation (Figure 8: Videoconference in progress on a tablet on page 16). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 15

Figure 8: Videoconference in progress on a tablet You can choose the way participants and the presentation are displayed by changing the screen layout. When the tablet is in landscape orientation, you can choose to view: Only the participants (Figure 9: Layout showing only participants on page 16). Figure 9: Layout showing only participants Only the presentation (Figure 10: Layout showing only the presentation on page 17). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 16

Figure 10: Layout showing only the presentation The participants in a larger frame with the presentation in a smaller frame (Figure 11: Layout showing presentation in a smaller overlayed frame on page 17). Figure 11: Layout showing presentation in a smaller overlayed frame When the tablet is in portrait orientation, you cannot choose a layout with smaller overlayed frame. For information on reviewing the presentation with Scopia Content Slider, see Switching between Video and Presentation on a Phone-sized Device on page 18. Procedure 1. Tap the layout icon on the toolbar (Figure 12: Changing layout on the Android or ios tablet on page 18). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 17

2. Tap the required layout option. Figure 12: Changing layout on the Android or ios tablet If you choose a layout showing both the participants and the presentation, you can move the smaller frame to any corner by pulling it with your finger. You can also resize the smaller frame by grabbing the corner and dragging it. Moving or resizing the smaller frame is only applicable when the tablet is in landscape orientation. Switching between Video and Presentation on a Phone-sized Device About this task When a participant is presenting in a meeting, the presentation starts automatically. When there is no presentation, the presentation view displays a No content is being shared message. Advanced data collaboration enables materials such as presentations, spreadsheets, documents and images shared in a videoconference to be easily viewed on your mobile device. You can also review previously shared data with Scopia Content Slider, to review information and catch up if you arrived late to the meeting or want to spend additional time on critical points in material presented (Figure 13: Reviewing a presentation on an ios or Android phone-sized device on page 19). Procedure 1. If you are viewing the videoconference on a phone-sized device, tap Presentation to access the presentation view. Or, when using an ios phone-sized device, tap the videoconference with two fingers to switch to presentation view. The presentation is displayed in live mode. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 18

Figure 13: Reviewing a presentation on an ios or Android phone-sized device 2. To review the presentation, tap the slide. The screen displays a Replay message, and slides are displayed in cover flow format. Navigate through the presentation as follows: Use the forward and back buttons to navigate to the first and the last slides. Swipe across the slides to navigate through them. Tap a slide in the cover flow to view it. Pinch to zoom in and out. 3. To return to the live presentation, tap LIVE. 4. If you are viewing a presentation, tap Conference to view the participants and access conferencing functions (Figure 14: Viewing the participants on page 20). Or, when using an ios phone-sized device, tap the presentation with two fingers to switch to conference view. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 19

Figure 14: Viewing the participants Personalizing a Participant's Videoconference Layout About this task As a registered user, you can take on moderator functions and personalize the layout of a participant in the videoconference, so only this specific participant sees the new layout. This feature is useful for changing the layout on the screen of a room system. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. Procedure 1. Tap Participants during the videoconference (Figure 15: The participants' list on page 21). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 20

2. Tap a participant's name in the list. Figure 15: The participants' list 3. Slide the film strip and tap on the required layout (Figure 16: Choosing a new layout on page 21). Figure 16: Choosing a new layout The layout is configured by default to dynamic layout. This optimizes the use of the video image display to automatically include all the participant images (up to a maximum of 28). The layout changes according to the number of participants that join or exit the videoconference. Without a dynamic layout, you can switch between a wide range of video layouts for the videoconference. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 21

Inviting a Participant About this task As a moderator, you can invite a new participant to join an on-going videoconference. Procedure 1. While in a videoconference, tap Participants (Figure 17: Inviting a participant on page 22). 2. Tap Invite. Figure 17: Inviting a participant 3. To invite a contact from the corporate directory (Figure 18: Inviting a participant from the corporate address book on page 23): User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 22

The screen icon a. Tap Directory. Figure 18: Inviting a participant from the corporate address book in the address book indicates the participant has an endpoint. b. Select the participant listed in the directory. c. If the participant is not displayed in the window, alter your search by entering the partial or complete participant's name. 4. Invite a participant by an IP address, E.164 (endpoint number) or SIP URI (like user@company.com). This functionality is useful to invite someone external to the organization. a. Tap By Address (Figure 19: Inviting a participant by entering the address on page 24). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 23

Figure 19: Inviting a participant by entering the address b. Tap the address using the virtual keyboard. c. Invite the participant: From an ios mobile device, tap Go. From an Android mobile device, tap Invite. Moderating Media Connections You can easily modifying the settings of media used during a videoconference, as explained in these topics. Navigation Muting your Microphone or Camera on page 24 Pausing the Incoming Video Stream on page 26 Muting or Blocking Other Participants on page 26 Recording or Streaming a Videoconference in Scopia Mobile on page 28 Muting your Microphone or Camera About this task Muting your microphone is particularly useful when you want to have a private conversation that no one else in the virtual room should hear. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 24

You can also disable your camera so it does not send your video at all, or choose a different camera to provide your video input. You can also pause the remote video if required. Important: To automatically mute your microphone or block your camera when connecting to a videoconference, see Customizing Scopia Mobile on page 7. Procedure 1. To mute your microphone while in the videoconference view: From an ipad or an Android mobile device, tap the microphone videoconference view. in the toolbar of the Important: On older Android mobile devices, tap Menu > Mute. From an ios phone-sized device, tap anywhere in the conference view, then tap the microphone to mute it. 2. To choose or block your camera: a. Access the camera options: From an ipad or an Android mobile device, tap the camera conference view. in the toolbar of the Important: On older Android mobile devices, tap Menu > Camera. From an ios phone-sized device, tap anywhere in the conference view and then tap Camera. b. Tap the relevant option in the camera menu. Figure 20: Modifying Camera Options Table 3: Configuring the camera options None Front camera Field Stop sending video Description Video sent from your front camera User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 25

Back camera Field Display my own video Description Video sent from your rear camera Tap OFF to stop displaying your own local image on top of the participant images. Pausing the Incoming Video Stream About this task You can pause the remote video you are receiving from the videoconference as described in this procedure. Procedure 1. Tap and hold the video on the screen. 2. Tap Pause (Figure 21: Pausing the remote video on page 26). Figure 21: Pausing the remote video 3. (Optional) Tap anywhere outside this menu to hide it. 4. To resume the remote video, tap Play. Muting or Blocking Other Participants About this task As a registered user, you can take on moderator functions and manage the audio and video of participants you are hosting on Scopia Mobile. This option is useful when there is unwanted background noise caused by a specific participant or endpoint. You can also control the number of participants in your videoconference. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 26

Procedure 1. To change the camera or microphone settings during a videoconference: a. Tap Participants (Figure 22: Modifying a participant microphone or camera settings on an ios or Android mobile device on page 27). Figure 22: Modifying a participant microphone or camera settings on an ios or Android mobile device b. Modify the settings as follows: To mute a participant s audio, tap or. To block a participant s video, tap or. Important: The lecturer and viewer icons are displayed as long as there is a presentation going on. 2. To block additional participants from joining the videoconference: a. Tap Options (Figure 23: Blocking access to a videoconference on page 28). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 27

b. Tap Lock Meeting to ON. Figure 23: Blocking access to a videoconference Recording or Streaming a Videoconference in Scopia Mobile About this task Recording and streaming is a feature when the recording server and/or streaming server is properly deployed in your organization. As a registered user, you can take on moderator functions and manage the recording and streaming when you are in a videoconference. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. Procedure 1. To access the meeting screen, tap Options (Figure 24: Accessing videoconference recording and streaming on page 29). User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 28

Figure 24: Accessing videoconference recording and streaming 2. Tap the option button as required (Table 4: Configuring videoconference recording and streaming on page 29). Table 4: Configuring videoconference recording and streaming Recording Streaming Field Description Tap this field to start and stop recording of your videoconference. Tap this field to start and stop streaming of your videoconference. The videoconference is broadcast to viewers who cannot participate in the videoconference but can view only. Sending DTMF in a Videconference About this task Use the DTMF numeric keypad for communicating with devices that function with DTMF signaling during the videoconference. For example, some legacy telephony devices rely on DTMF dial tones to operate. To access the keypad, tap 30). (Figure 25: Accessing DTMF from an Android mobile device on page User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 29

Figure 25: Accessing DTMF from an Android mobile device Ending a Videoconference This section explains how you can end a videoconference. When a participant disconnects from a a virtual room, other participants can remain in the videoconference. As a registered user, you can take on moderator functions and end a conference by closing the virtual room to all others. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. Navigation Disconnecting from a Videoconference on page 30 Terminating a Videoconference on page 31 Disconnecting from a Videoconference About this task When you disconnect from a videoconference, you leave the videoconference while the remaining participants can continue using this virtual room. As a registered user, you can take on moderator functions and disconnect other participants from the videoconference. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. Procedure 1. To disconnect from a videoconference: From an Android mobile device, tap > yes. From ios phone-sized device, tap anywhere in the videoconference view and then tap (Figure 27: Disconnecting a participant on page 31). From ipad, tap Disconnect in the videoconference view. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 30

Figure 26: Disconnecting from a videoconference (shown on an ios mobile device) 2. To disconnect a participant from the videoconference you are moderating: a. Tap Participants (Figure 27: Disconnecting a participant on page 31). Figure 27: Disconnecting a participant b. From an ios mobile device, swipe across the participant s name and tap Delete. c. From an Android mobile device, tap and hold on the participant's name and tap Yes when prompted to remove. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 31

Terminating a Videoconference About this task As a registered user, you can take on moderator functions and terminate the videoconference by disconnecting all the participants. Important: Any participant can assume moderator rights. To block others from these functions, add a moderator PIN to your virtual room. For more information, ask your system administrator. Procedure 1. When you are in a videoconference, tap Options. The meeting control screen opens (Figure 28: Terminating a videoconference on an ios and Android mobile device on page 32). Figure 28: Terminating a videoconference on an ios and Android mobile device 2. Tap Terminate Meeting. User Guide for Avaya Scopia Mobile Version 8.3 Participating in a Videoconference Using Scopia Mobile 32

Chapter 4 Troubleshooting This section explains how to access information necessary for troubleshooting. Navigation Collecting Log Files on ios Devices on page 33 Viewing Software Version and Call Statistics on page 34 Collecting Log Files on ios Devices About this task This procedure is relevant only for Scopia Mobile running on ios. When you contact customer support to report a problem, you may need to forward log files. Avaya Scopia Mobile generates a log file for every meeting. You can access the last ten log files. Procedure 1. Connect your ios device to a computer and start synchronizing it with itunes. 2. Select your device under Devices. 3. Select Apps > File Sharing > Scopia Mobile. 4. Select the necessary log by its time stamp. User Guide for Avaya Scopia Mobile Version 8.3 Troubleshooting 33

Figure 29: Selecting a file log to collect 5. Select Save to and navigate to a location on your computer to which you want to save the log files. Viewing Software Version and Call Statistics About this task When contacting customer support or your system administrator, you may need to provide Scopia Mobile software and network information. Procedure 1. To view the software version, access the Scopia Mobile settings as explained in Customizing Scopia Mobile on page 7 and note the software version displayed in the About field. 2. To view network statistics: a. Ensure that the Show Call Statistics option is enabled as described in Customizing Scopia Mobile on page 7. b. Tap (ios) or (Android) during the videoconference (Figure 30: Accessing call statistics information on page 35). User Guide for Avaya Scopia Mobile Version 8.3 Troubleshooting 34

Important: These are displayed if you enabled the Show Call Statistics field as explained in Customizing Scopia Mobile on page 7. Figure 30: Accessing call statistics information c. View the statistics information (Table 5: Viewing statistics information on page 35). Table 5: Viewing statistics information Field General information Scopia Mobile CPU Device CPU Network information Destination Signaling Current Bandwidth (Kbps) Bandwidth Caps (Kbps) Packet Loss Audio information Audio Codec Audio Bandwidth (Kbps) Description CPU usage of Scopia Mobile Current CPU usage of ios or Android mobile device Name of the MCU used for the call Signaling protocol used in the videoconference (for example, HTTP-UDP) Amount of audio and video data currently transferred in kilobits per second Actual capacity for transferring audio and video data in Kbps Packet loss as a percentage of the total of transferred packets Standard used for compressing and decompressing audio streams Amount of audio transferred in kilobits per second User Guide for Avaya Scopia Mobile Version 8.3 Troubleshooting 35

Field Video information Video Codec Speed (fps) Size Video bandwidth (Kbps) Description Standard used for compressing and decompressing video streams Video frame rate expressed in frames per second Picture size of video sent and received by the participant Amount of video transferred in kilobits per second User Guide for Avaya Scopia Mobile Version 8.3 Troubleshooting 36

Glossary of Terms for Scopia Solution 1080p See Full HD on page 41. 2CIF 2CIF describes a video resolution of 704 x 288 pixels (PAL) or 704 x 240 (NTSC). It is double the width of CIF, and is often found in CCTV products. 2SIF 2SIF describes a video resolution of 704 x 240 pixels (NTSC) or 704 x 288 (PAL). This is often adopted in IP security cameras. 4CIF 4CIF describes a video resolution of 704 x 576 pixels (PAL) or 704 x 480 (NTSC). It is four times the resolution of CIF and is most widespread as the standard analog TV resolution. 4SIF 4SIF describes a video resolution of 704 x 480 pixels (NTSC) or 704 x 576 (PAL). This is often adopted in IP security cameras. 720p See HD on page 44. AAC AAC is an audio codec which compresses sound but with better results than MP3. Alias An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 37

AGC (Automatic Gain Control) Automatic Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which are too strong and strengthening sounds which are too weak. This is relevant with microphones situated at some distance from the speaker, like room systems. The result is a more consistent audio signal within the required range of volume. Auto-Attendant Auto-Attendant, also known as video IVR, offers quick access to meetings hosted on MCUs, via a set of visual menus. Participants can select menu options using standard DTMF tones (numeric keypad). Auto- Attendant works with both H.323 and SIP endpoints. Balanced Microphone A balanced microphone uses a cable that is built to reduce noise and interference even when the cable is long. This reduces audio disruptions resulting from surrounding electromagnetic interference. BFCP (Binary Floor Control Protocol) BFCP is a protocol which coordinates shared videoconference features in SIP calls, often used by one participant at a time. For example, when sharing content to others in the meeting, one participant is designated as the presenter, and is granted the floor for presenting. All endpoints must be aware that the floor was granted to that participant and react appropriately. Bitrate Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate without noticing a significant drop in video quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often measured in kilobits per second (kbps). Call Control See Signaling on page 51. Cascaded Videoconference A cascaded videoconference is a meeting distributed over more than one physical Scopia Elite MCU, where a master MCU connects to one or more slave MCUs to create a single videoconference. It increases the meeting capacity by combining the resources of several MCUs. This can be especially useful for distributed deployments across several locations, reducing bandwidth usage. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 38

CIF CIF, or Common Intermediate Format, describes a video resolution of 352 288 pixels (PAL) or 352 x 240 (NTSC). This is sometimes referred to as Standard Definition (SD). Content Slider The Scopia Content Slider stores the data already presented in the videoconference and makes it available for participants to view during the meeting. Continuous Presence Continuous presence enables viewing multiple participants of a videoconference at the same time, including the active speaker. This graphics-intensive work requires scaling and mixing the images together into one of the predefined video layouts. The range of video layouts depends on the type of media processing supported, typically located in the MCU. Control Control, or media control, sets up and manages the media of a call (its audio, video and data). Control messages include checking compatibility between endpoints, negotiating video and audio codecs, and other parameters like resolution, bitrate and frame rate. Control is communicated via H.245 in H.323 endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after signaling. CP See Continuous Presence on page 39. Dedicated Endpoint A dedicated endpoint is a hardware endpoint for videoconferencing assigned to a single user. It is often referred to as a personal or executive endpoint, and serves as the main means of video communications for this user. For example, Scopia XT Executive. It is listed in the organization's LDAP directory as associated exclusively with this user. Dial Plan A dial plan defines a way to route a call and to determine its characteristics. In traditional telephone networks, prefixes often denote geographic locations. In videoconferencing deployments, prefixes are also used to define the type and quality of a call. For example, dial 8 before a number for a lower bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 39

Dial Prefix A dial prefix is a number added at the beginning of a dial string to route it to the correct destination, or to determine the type of call. Dial prefixes are defined in the organization's dial plan. For example, dial 9 for an outside line, or dial 6 for an audio only call. Distributed Deployment A distributed deployment describes a deployment where the solution components are geographically distributed in more than one network location. DNS Server A DNS server is responsible for resolving domain names in your network by translating them into IP addresses. DTMF DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated and transmitted as an audio tone. Dual Video Dual video is the transmitting of two video streams during a videoconference, one with the live video while the other is a shared data stream, like a presentation. Dynamic Video Layout The dynamic video layout is a meeting layout that switches dynamically to include the maximum number of participants it can display on the screen (up to 9 on the XT Series, or up to 28 on Scopia Elite MCU). The largest image always shows the active speaker. E.164 E.164 is an address format for dialing an endpoint with a standard telephone numeric keypad, which only has numbers 0-9 and the symbols: * and #. Endpoint An endpoint is a tool through which people can participate in a videoconference. Its display enables you to see and hear others in the meeting, while its microphone and camera enable you to be seen and heard by others. Endpoints include dedicated endpoints, like Scopia XT Executive, software endpoints User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 40

like Scopia Desktop Client, mobile device endpoints like Scopia Mobile, room systems like XT Series, and telepresence systems like Scopia XT Telepresence. Endpoint Alias See Alias on page 37. FEC Forward Error Correction (FEC) is a proactive method of sending redundant information in the video stream to preempt quality degradation. FEC identifies the key frames in the video stream that should be protected by FEC. There are several variants of the FEC algorithm. The Reed-Solomon algorithm (FEC- RS) sends redundant packets per block of information, enabling the sender (like the Scopia Elite MCU) to manage up to ten percent packet loss in the video stream with minimal impact on the smoothness and quality of the video. FECC Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled remotely by another endpoint in the call. Forward Error Correction See FEC on page 41. FPS See Frames Per Second on page 41. Frame Rate See Frames Per Second on page 41. Frames Per Second Frames Per Second (fps), also known as the frame rate, is a key measure in video quality, describing the number of image updates per second. The average human eye can register up to 50 frames per second. The higher the frame rate, the smoother the video. Full HD Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080 pixels. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 41

Full screen Video Layout The full screen view shows one video image. Typically, it displays the remote presentation, or, if there is no presentation, it displays the other meeting participant(s). Gatekeeper A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. Gatekeepers also implement the dial plan of an organization by routing H.323 calls depending on their dial prefixes. Scopia Management includes a built-in Avaya Scopia Gatekeeper, while ECS is a standalone gatekeeper. Gateway A gateway is a component in a video solution which routes information between two subnets or acts as a translator between different protocols. For example, a gateway can route data between the headquarters and a partner site, or between two protocols like the TIP Gateway, or the Scopia 100 Gateway. GLAN GLAN, or gigabit LAN, is the name of the network port on the XT Series. It is used on the XT Series to identify a 10/100/1000MBit ethernet port. H.225 H.225 is part of the set of H.323 protocols. It defines the messages and procedures used by gatekeepers to set up calls. H.235 H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream during meetings. H.239 H.239 is a widespread protocol used with H.323 endpoints, to define the additional media channel for data sharing (like presentations) alongside the videoconference, and ensures only one presenter at a time. H.243 H.243 is the protocol used with H.323 endpoints enabling them to remotely manage a videoconference. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 42

H.245 H.245 is the protocol used to negotiate call parameters between endpoints, and can control a remote endpoint from your local endpoint. It is part of the H.323 set of protocols. H.261 H.261 is an older protocol used to compress CIF and QCIF video resolutions. This protocol is not supported by the XT Series. H.263 H.263 is an older a protocol used to compress video. It is an enhancement to the H.261 protocol. H.264 H.264 is a widespread protocol used with SIP and H.323 endpoints, which defines video compression. Compression algorithms include 4x4 transforms and a basic motion comparison algorithm called P- slices. There are several profiles within H.264. The default profile is the H.264 Baseline Profile, but H.264 High Profile uses more sophisticated compression techniques. H.264 Baseline Profile See H.264 on page 43. H.264 High Profile H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission (sending and receiving endpoints) to support this protocol. H.264 High Profile uses compression algorithms like: CABAC compression (Context-Based Adaptive Binary Arithmetic Coding) 8x8 transforms which more effectively compress images containing areas of high correlation These compression algorithms demand higher computation requirements, which are offered with the dedicated hardware available in Scopia Solution components. Using H.264 High Profile in videoconferencing requires that both the sender and receiver's endpoints support it. This is different from SVC which is an adaptive technology working to improve quality even when only one side supports the standard. H.320 H.320 is a protocol for defining videoconferencing over ISDN networks. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 43

H.323 H.323 is a widespread set of protocols governing the communication between endpoints in videoconferences and point-to-point calls. It defines the call signaling, control, media flow, and bandwidth regulation. H.323 Alias See Alias on page 37. H.350 H.350 is the protocol used to enhance LDAP user databases to add video endpoint information for users and groups. H.460 H.460 enhances the standard H.323 protocol to manage firewall/nat traversal, employing ITU-T standards. Endpoints which are already H.460 compliant can communicate directly with the PathFinder server, where the endpoint acts as an H.460 client to the PathFinder server which acts as an H.460 server. HD A HD ready device describes its high definition resolution capabilities of 720p, a video resolution of 1280 x 720 pixels. High Availability High availability is a state where you ensure better service and less downtime by deploying additional servers. There are several strategies for achieving high availability, including deployment of redundant servers managed by load balancing systems. High Definition See HD on page 44. High Profile See H.264 High Profile on page 43. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 44

HTTPS HTTPS is the secured version of the standard web browser protocol HTTP. It secures communication between a web browser and a web server through authentication of the web site and encrypting communication between them. For example, you can use HTTPS to secure web browser access to the web interface of many Scopia Solution products. Image Resolution See Resolution on page 50. kbps Kilobits per second (kbps) is the standard unit to measure bitrate, measuring the throughput of data communication between two devices. Since this counts the number of individual bits (ones or zeros), you must divide by eight to calculate the number of kilobytes per second (KBps). KBps Kilobytes per second (KBps) measures the bitrate in kilobytes per second, not kilobits, by dividing the number of kilobits by eight. Bitrate is normally quoted as kilobits per second (kbps) and then converted to kilobytes per second (KBps). Bitrate measures the throughput of data communication between two devices. LDAP LDAP is a widespread standard database format which stores network users. The format is hierarchical, where nodes are often represented as branch location > department > sub-department, or executives > managers > staff members. The database standard is employed by most user directories including Microsoft Active Directory, IBM Sametime and others. H.350 is an extension to the LDAP standard for the videoconferencing industry. Lecture Mode Scopia Desktop's lecture mode allows the participant defined as the lecturer to see all the participants, while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks permission to speak and is unmuted by the lecturer. This mode is tailored for distance learning, but you can also use it for other purposes like when an executive addresses employees during company-wide gatherings. Load balancer A load balancer groups together a set (or cluster) of servers to give them a single IP address, known as a virtual IP address. It distributes client service requests amongst a group of servers. It distributes loads User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 45

according to different criteria such as bandwidth, CPU usage, or cyclic (round robin). Load balancers are also known as application delivery controllers (ADC). Location A location is a physical space (building) or a network (subnet) where video devices can share a single set of addresses. A distributed deployment places these components in different locations, often connected via a VPN. Management Management refers to the administration messages sent between components of the Scopia Solution as they manage and synchronize data between them. Management also includes front-end browser interfaces configuring server settings on the server. Management messages are usually transmitted via protocols like HTTP, SNMP, FTP or XML. For example, Scopia Management uses management messages to monitor the activities of an MCU, or when it authorizes the MCU to allow a call to proceed. MBps Megabytes per second (MBps) is a unit of measure for the bitrate. The bitrate is normally quoted as kilobits per second (kbps) and then converted by dividing it by eight to reach the number of kilobytes per second (KBps) and then by a further 1000 to calculate the MBps. MCU An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities. MCU service See Meeting Type on page 47. Media Media refers to the live audio, video and shared data streams sent during a call. Presentation and Far end camera control (FECC) are examples of information carried on the data stream. Media is transmitted via the RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video and presentation, is known as dual video. Media Control See Control on page 39. User Guide for Avaya Scopia Mobile Version 8.3 Glossary of Terms for Scopia Solution 46