UFR II Printer Guide Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference. ENG
imagerunner 2422L/2420L UFR II Printer Guide
Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Depending on the system configuration and product purchased, some manuals may not be needed. Guides with this symbol are printed manuals. CD-ROM Guides with this symbol are PDF manuals included on the accompanying CD-ROM. (See footnote.) Quick Reference for Basic Operations Setup Instructions Basic Operations Easy Operation Guide User s Guide Basic Operations Troubleshooting Reference Guide CD-ROM Copying Instructions Remote User Interface Instructions Network Connectivity and Setup Instructions Copying Guide Remote UI Guide* Network Guide* CD-ROM CD-ROM CD-ROM Color Network ScanGear Instructions (for Windows only) Network ScanGear Guide* CD-ROM UFRII LT Printer Instructions UFRII LT Printer Driver Instructions for Windows * The manual is needed only if the optional Network Kit is attached to the machine. UFR II Printer Guide (This Document) Windows Printer Driver Guide UFRII LT Printer Driver Instructions for Macintosh Mac Printer Driver Guide CD-ROM CD-ROM CD-ROM To view the manual in PDF format, Adobe Reader/Adobe Acrobat Reader is required. If Adobe Reader/Adobe Acrobat Reader is not installed on your system, please download it from the Adobe Systems Incorporated website.
How This Manual is Organized Chapter 1 Using the Machine as a Printer Chapter 2 Troubleshooting Chapter 3 Appendix Includes the Symbol Sets Supported, Specifications, and the Index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
Contents Preface......................................................... vi How to Use This Manual........................................... vi Symbols Used in This Manual...................................... vi Keys and Buttons Used in This Manual............................... vi Displays Used in This Manual..................................... vii Illustrations Used in This Manual................................... viii Abbreviations Used in This Manual................................. viii Trademarks.................................................... ix Legal Notices..................................................... x Copyright...................................................... x Disclaimers..................................................... x Chapter 1 Using the Machine as a Printer Using the Printer Settings Menu....................................1-2 Settings Menu...................................................1-4 Default Paper Size..............................................1-4 Default Paper Type..............................................1-5 2-Sided Printing................................................1-6 Enabling the Duplex Unit-A1...................................1-7 Print Quality..................................................1-11 Page Layout..................................................1-12 Combining the Binding and Margin Settings......................1-14 Finishing.....................................................1-15 Error Time Out................................................1-17 Auto Size Detection............................................1-18 Initializing the Printer...........................................1-18 Canceling a Print Job............................................1-19 Using the Stop Key.............................................1-19 Using the System Monitor Screen.................................1-20 Chapter 2 Troubleshooting Printing Problems................................................2-2 Printer Trouble.................................................2-2 Print Problems.................................................2-4 Other Print Problems..............................................2-5 Correcting Poor Print Quality......................................2-5 iv
Chapter 3 Appendix Printer Settings Menu............................................. 3-2 Symbol Sets Supported........................................... 3-3 ISO Substitution Table........................................... 3-3 Specifications................................................... 3-5 Controller Specifications......................................... 3-5 Software Specifications.......................................... 3-5 Index........................................................... 3-6 v
Preface Thank you for purchasing the Canon imagerunner 2422L/2420L. Please read this manual thoroughly before operating the machine to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. How to Use This Manual Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. IMPORTANT NOTE Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the machine correctly, and avoid damage to the machine or property. Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading these notes is highly recommended. Keys and Buttons Used in This Manual The following symbols and key/button names are a few examples of how keys and buttons to be clicked or pressed are expressed in this manual: Control Panel keys Control Panel Keys Example [Key icon] [ ] Key icon + (Key Name) (Additional Functions) [Key Name] [OK] Buttons on Computer Operation Screens UI Type [Button Name] [UI Name] + menu, icon, etc. Example [OK] [Start] menu, [CD-ROM] icon, etc. vi
Displays Used in This Manual Screen shots of computer operation screens used in this manual may differ from the ones you actually see, depending on the model or options you have installed. The buttons and other objects that are related to operations during the procedure are marked with a, as shown in the example below. vii
Illustrations Used in This Manual The machine illustrations used in this manual are those of the imagerunner 2420L with the following optional equipment attached: the Feeder (DADF-P2), Finisher-U2, Additional Finisher Tray-C1, Cassette Feeding Module-S1, and Cassette Feeding Module-T1. Abbreviations Used in This Manual In this manual, product names are abbreviated as follows: Microsoft Windows 2000 operating system: Windows 2000 Microsoft Windows XP Home Edition operating system: Windows XP Home Edition Microsoft Windows XP Professional Edition operating system: Microsoft Windows XP operating system: Microsoft Windows Vista operating system: Windows XP Professional Edition Windows XP Windows Vista Microsoft Windows 7 operating system: Windows 7 Microsoft Windows Server 2003 operating system: Windows Server 2003 Microsoft Windows Server 2008 operating system: Windows Server 2008 Microsoft Windows operating system: Windows viii
Trademarks Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries. Windows, Windows logo, Windows Vista and Windows Vista logo are trademarks or registered trademarks of Microsoft Corporation in the U.S. and/or other countries. Other product and company names herein may be the trademarks of their respective owners. ix
Legal Notices Copyright Copyright 2011 by Canon Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Canon Inc. Disclaimers The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE OR NON-INFRINGEMENT. CANON INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL. x
Using the Machine as a Printer 1 This chapter describes what you should know and do before printing documents from a computer, such as customizing the Printer Settings and canceling print jobs. CHAPTER Using the Printer Settings Menu............................................ 1-2 Settings Menu..........................................................1-4 Default Paper Size............................................................1-4 Default Paper Type............................................................1-5 2-Sided Printing..............................................................1-6 Print Quality................................................................1-11 Page Layout................................................................1-12 Finishing...................................................................1-15 Error Time Out..............................................................1-17 Auto Size Detection..........................................................1-18 Initializing the Printer.........................................................1-18 Canceling a Print Job................................................... 1-19 Using the Stop Key...........................................................1-19 Using the System Monitor Screen...............................................1-20 1-1
Using the Printer Settings Menu 1 The <Printer Settings> menu enables you to access common features. Below is an abbreviated outline of the <Printer Settings> menu structure. Using the Machine as a Printer NOTE Depending on the printer environment, some settings may not be available. A sequence of steps for selecting the Printer Settings is illustrated below. For details on the available printer settings, see Settings Menu, on p. 1-4. 1-2 Using the Printer Settings Menu
1 Press (Additional Functions). The Additional Functions menu appears. 2 Additional Functions Use [ ] or [ ] to select <Printer Settings> press [OK]. Audible Tones The Printer Settings menu appears. Common Settings Copy Settings Printer Settings 3 Printer Settings Use [ ] or [ ] to select the setting that you want to change Default Paper Size press [OK]. Default Paper Type 2-Sided Print Quality 1 Using the Machine as a Printer Referring to the descriptions of the following settings, select the option best suited to your preferences: - Default Paper Size (See Default Paper Size, on p. 1-4.) - Default Paper Type (See Default Paper Type, on p. 1-5.) - 2-Sided (See 2-Sided Printing, on p. 1-6.) - Print Quality (See Print Quality, on p. 1-11.) - Page Layout (See Page Layout, on p. 1-12.) - Finishing (See Finishing, on p. 1-15.) - Error Time Out (See Error Time Out, on p. 1-17.) - Auto Size Detection (See Auto Size Detection, on p. 1-18.) - Initialize Printer (See Initializing the Printer, on p. 1-18.) 4 Press (Reset) to return to the Standby display. Using the Printer Settings Menu 1-3
Settings Menu 1 Using the Machine as a Printer This section provides detailed information on the Printer Settings. NOTE The default settings are indicated in bold. Default Paper Size A4, A4R, A3, A5R, B4, B5, B5R, LTR, LTRR, LGL, STMTR, EXEC, COM10, Monarch, DL, ISO-C5, ISO-B5 This setting defines the default paper size used when the paper size cannot be set from the printer driver in the computer, or when no paper source is specified. To select an option, use [ ] or [ ] to select the desired paper size press [OK]. IMPORTANT If you are printing from a computer that does not have the appropriate printer driver for the machine, make sure that the paper loaded in the paper drawer matches the paper size selected for this setting. If paper of the selected size is missing in any of the paper sources, the machine displays an error message on the LCD display and suspends to perform further printing. If no paper source has been selected through the application, the machine automatically selects the default printer setting for the paper size. (See Chapter 3, Useful Functions and Settings, in the Reference Guide.) 1-4 Settings Menu
Default Paper Type Plain, Recycled, Color, Bond, Heavy Paper, Tracing Paper, Transparency, Labels This setting sets the default paper type to be used for print jobs. This machine has internally defined optimal print modes for each specified paper type. To select an option, use [ ] or [ ] to select the desired paper size press [OK]. 1 IMPORTANT If you are printing from a computer that does not have the appropriate printer driver for the machine, make sure that the paper loaded in the paper drawer matches the paper type selected for this setting. If paper of the selected type is missing in any of the paper sources, the machine displays an error message on the LCD display and suspends to perform further printing. If no paper source has been selected through the application, the machine automatically selects the default printer setting for the paper type. (See Chapter 3, Useful Functions and Settings, in the Reference Guide.) NOTE Use the following figures as a guideline to decide whether paper should be specified as Plain Paper or Heavy Paper: - Plain Paper: 64 g/m 2 to 80 g/m 2 - Heavy Paper 1: 81 g/m 2 to 90 g/m 2 - Heavy Paper 2: 91 g/m 2 to 105 g/m 2 - Heavy Paper 3: 106 g/m 2 to 128 g/m 2 Canon transparency film is recommended for printing on transparencies. Canon label paper is recommended for printing on labels. Two-sided printing is not available for Heavy Paper, Transparency, or Labels. Using the Machine as a Printer Settings Menu 1-5
2-Sided Printing Off, On 1 This setting selects one- or two-sided printing. In the 2-Sided Printing mode, the document is printed on both sides of the paper. To select an option, use [ ] or [ ] to select the desired paper size press [OK]. Using the Machine as a Printer IMPORTANT The 2-Sided Printing mode is available only when the optional Duplex Unit-A1 is attached. To perform 2-Sided Printing from a computer that is connected to the machine with a USB cable, you must enable the optional Duplex Unit-A1 from the printer driver. For help, see Enabling the Duplex Unit-A1, on p. 1-7. NOTE In the 2-Sided Printing mode, you can use either the paper drawers or stack bypass as the paper source, with the A4, A3, A5R, B4, B5, B5R, LTR, LGL, STMTR, or EXEC paper loaded. In the 2-Sided Printing mode, you can use the 64 g/m 2 to 90 g/m 2 paper. When printing on letterhead paper, or paper with a logo (such as a cover sheet), pay attention to the printing surface as illustrated below. - If the paper is fed from a paper drawer, the printing surface should be face down. - If the paper is fed from the stack bypass, the printing surface should be face up. You can switch the paper feed method for paper loaded in the machine. (See Chapter 3, Useful Functions and Settings, in the Reference Guide.) 1-6 Settings Menu
Enabling the Duplex Unit-A1 To perform 2-Sided Printing, enabling the Duplex Unit-A1 manually on the printer driver is required on some cases, such as when the machine is connected to a computer with a USB cable. You can also check whether the Duplex Unit-A1 is enabled by the procedure below. For Windows: 1 1 Open the printer properties dialog box. For Windows 2000 Click on the [Start] menu point to [Settings] click [Printers]. For Windows XP Professional Edition/Server 2003 Click on the [Start] menu [Printers and Faxes]. Windows XP Home Edition Click on the [Start] menu point to [Control Panel] [Printers and Other Hardware] click [Printers and Faxes]. Using the Machine as a Printer Windows Vista Click on the [Start] menu [Control Panel] [Hardware and Sound] [Printers]. Windows Server 2008 Click on the [Start] menu [Control Panel] [Printers]. Windows 7 Click on the [Start] menu [Devices and Printers]. 2 Right-click the icon of the printer you installed click [Printer Properties] (or [Properties]). Settings Menu 1-7
3 Click the [Device Settings] tab to display the [Device Settings] sheet select the [Duplex Unit] check box click [OK]. For Windows 7 1 Using the Machine as a Printer 1-8 Settings Menu
For Macintosh: NOTE The screen shots in the procedure below are from Mac OS X 10.4. 1 Open [System Preferences] click [Print & Fax]. 2 Click [Printing] select your printer click [Printer Setup]. For Mac OS X 10.5 or later, select your printer click [Options and Supplies]. 1 Using the Machine as a Printer Settings Menu 1-9
3 Select [Installable Options] select the [Duplex Unit] check box click [Apply Changes]. 1 NOTE For Mac OS X 10.4, if you close the [Printer Info] dialog box without clicking [Apply Changes], the settings you have made will not be saved. For Mac OS X 10.5 or later, click [Driver] confirm that the printer driver corresponding to your printer is selected for [Print Using] enable [Duplex Unit] click [OK]. Using the Machine as a Printer IMPORTANT Confirm also that the options other than the Duplex Unit-A1 are properly configured. Be sure to select only those options that are actually installed in the machine. 1-10 Settings Menu
Print Quality Image Refinement On, Off This setting smoothes the jagged outlines of characters and graphics. Use [ ] or [ ] to select <Off> or <On> press [OK]. If <On> is selected, smoothing is performed before printing. Select <Off> to disable the function. NOTE The effects of image refinement may vary depending on the types of characters and graphics on the printed document. Density -4 to +4; ±0 This setting adjusts the print density. Pressing [ ] or [ ] makes the print image lighter or darker respectively. You can select from nine levels, with level ±0 (middle) being the default setting. 1 Using the Machine as a Printer Toner Saver Off, On This setting enables or disables the toner saving feature. Enabling this feature uses less toner to print documents and may result in longer toner life. Use [ ] or [ ] to select <Off> or <On> press [OK]. NOTE If <On> is selected for <Toner Saver>, very light or finely detailed images may not be printed clearly. Settings Menu 1-11
Page Layout Binding Long Edge, Short Edge 1 Using the Machine as a Printer This setting determines whether the binding position is along the long edge or the short edge of the paper. When binding for two-sided printing, the image orientation is automatically adjusted for correct layout. When the binding position is on the long edge of the paper: Two-sided printing in portrait orientation Two-sided printing in landscape orientation Front Back Front Back When the binding position is on the short edge of the paper: Two-sided printing in portrait orientation Two-sided printing in landscape orientation Front Back Front Back Use [ ] or [ ] to select the desired page layout press [OK]. NOTE You cannot create a binding margin with this setting alone. Use this setting in combination with the Margin setting (described below) to create a binding margin. For two-sided printing, the orientation of the image on the back side of the page may be changed by this setting. 1-12 Settings Menu
Margin -50.0 mm to +50.0 mm (in increments of 0.5 mm); 0.0 mm This setting sets the page margin in millimeters or inches. The settings can be set between -50.0 mm and +50.0 mm in increments of 0.5 mm. Press [ Press [ ] to increase the width of the inside margin. ] to increase the width of the outside margin. 1 [0 mm] [ + ] [ - ] Center Center Center You can specify the edge along which the margin will be created in the <Binding> setting. To create a margin along one of the edges of the paper, use this setting in combination with the <Binding> setting. Using the Machine as a Printer IMPORTANT If this setting moves the image outside the printable area, part of the image may be cut off. NOTE Pressing [ ] increases the setting value in 0.5 mm increments. Pressing [ ] decreases the value by 0.5 mm. Hold down [ ] or [ ] to quickly and continuously scroll through the values. Settings Menu 1-13
Combining the Binding and Margin Settings The figures below illustrate how the Binding and Margin settings are combined. You can set the paper orientation using the printer driver. (See the Windows Printer Driver Guide, Mac Printer Driver Guide, or the help on the printer driver.) 1 Using the Machine as a Printer 1-14 Settings Menu
Finishing Group, Collate, Staple, Rotate + Group, Rotate + Collate, Offset + Group, Offset + Collate Use [ ] or [ ] to select the desired finishing mode press [OK]. Some of the above options require the optional Finisher-U2 and are not available unless the Finisher-U2 is attached to the machine: : Available N/A: Not Available Group Collate Staple Rotate + Group Rotate + Collate Offset + Group Offset + Collate When Finisher-U2 Is Not Attached N/A N/A N/A When Finisher-U2 Is Attached N/A N/A 1 Using the Machine as a Printer You can select from several features when collating printed matter. Group This setting prints all copies of the same page before printing the next page. Collate This setting prints all pages of each copy before printing the next copy. Staple This setting prints all pages of each copy (collating), and staples them together before printing the next copy. Rotate + Group This setting prints all copies of the same page before printing the next page. It rotates every other complete set of pages to indicate where each new set starts. Settings Menu 1-15
Rotate + Collate This setting prints all pages of each copy (collating), and rotates every other complete copy 90 degrees to indicate where each copy starts. 1 Using the Machine as a Printer Offset + Group This setting prints all copies of the same page before printing the next page. It offsets every other complete set of pages to indicate where each new set starts. Offset + Collate This setting prints all pages of each copy (collating), and offsets every other complete copy to indicate where each copy starts. Examples of each Finishing option when printing three copies of a three page document: Group Collate Staple Rotate + Group Rotate + Collate Offset + Group Offset + Collate 1-16 Settings Menu
NOTE Error Time Out Rotate modes are not available if the machine is equipped with the optional Finisher-U2. To use the Staple or Offset mode, the optional Finisher-U2 must be attached. Rotate + Group and Rotate + Collate are available for selection if the paper size is A4, A4R, B5, B5R, LTR, or LTRR. If Rotate + Group or Rotate + Collate is selected, part of the print image may be cut off when the image is rotated. You need to load the same size paper as the original in the paper drawers in both landscape and portrait positions. If you do not, all the sheets will be printed in the orientation that the loaded paper is in. Offset + Group and Offset + Collate are available for the following paper sizes: A4, A4R, A3, B4, B5, LTR, LTRR, LGL, or 11" 17". When you are stapling paper in landscape orientation, the image orientation and the staple position may not match. The Staple mode is available for selection if the paper size is A4, A4R, A3, B4, B5, LTR, LTRR, LGL, or 11" 17". The maximum number of sheets that can be stapled is 30 for A4R, A3, B4, LTRR, LGL, and 11" 17", and 50 for A4, B5, and LTR. If the number of sheets is greater than the limit, they will not be stapled. 1 Using the Machine as a Printer Off, On (1 to 300 sec); 15 Sec The Error Time Out setting enables the machine to discard a print job that remains in the machine s memory after a specified period of time. This setting is useful when the data for the current job has some error and prevents the machine from performing further printing. In this case, the machine will not receive other print commands because it performs printing in the chronological order; the first job received is printed first, then the second job received printed next, etc. If the Error Time Out setting is enabled, the current job will be discarded automatically in the specified period of time. For example, if <Error Time Out> is set to On and 20 sec, the data for the current job will be erased from the machine s memory 20 seconds after the machine starts processing the data. If <Error Time Out> is set to Off, the machine will not discard jobs automatically. IMPORTANT If a job that consists of a large amount of data is sent from a computer, the function may cause the machine to end a print job before the complete data is received. In this case, set a longer error time out period (in seconds). If <Off> is selected, you will not be able to make copies until print jobs that use the Staple mode are complete. Settings Menu 1-17
Auto Size Detection NOTE When a job is being processed, the Processing/Data indicator blinks on the control panel. 1 Off, On Using the Machine as a Printer Paper of the selected size in the printer driver may be absent in any of the machine s paper drawers. If the Auto Size Detection setting is enabled, the machine will automatically substitute paper of an available size for the missing, according to the following table: Printer Driver Setting Substitute Paper Letter A4 A4 Letter 11" 17" A3 A3 11" 17" NOTE The machine does not use substitute paper if the above substitute paper is not loaded in the machine s paper drawers. Initializing the Printer No, Yes The menu settings can be returned to the factory defaults by initializing the printer settings. If <Yes> is selected, the settings are initialized. If <No> is selected, the settings are not initialized. IMPORTANT Do not turn OFF the machine while the settings are being initialized, as this may damage the machine s memory. 1-18 Settings Menu
Canceling a Print Job There are several ways to cancel a job. This section describes how to cancel a job using the Stop key and using the System Monitor screen. 1 NOTE Several prints may be output even after you canceled a job. Using the Stop Key You can cancel a print job using the Stop key. 1 Press (Stop). If the machine is handling only one job: Proceed to step 4. Using the Machine as a Printer If the machine has multiple jobs: Proceed to step 2. 2 Status Use [ ] or [ ] to select the job you want to cancel press [OK]. Copy Paused Printer Waiting Report Waiting Copy Waiting NOTE The current job is listed first on the Status screen. The LCD display can display characters in ASCII code. Using other character codes may cause characters garbled on the LCD display. The messages displayed on the Status screen are as follows: - <Printing> = Current job - <Paused> = Current job that has been temporarily stopped by pressing (Stop). - <Waiting> = Reserved jobs Canceling a Print Job 1-19
1 Using the Machine as a Printer 3 Job Status Details Use [ ] or [ ] to select <Cancel> press [OK]. Cancel The Cancel screen appears. Status: Waiting Dept. ID: 0000001 Type: Printer 4 Use [ ] or [ ] to select <Yes> Cancel? press [OK]. NOTE Yes No The job is canceled. If you do not want to cancel the job, press [ ] or [ ] to select <No> press [OK]. Pressing (Stop) while the machine is scanning an original placed in the optional feeder may cause a paper jam. For instructions on clearing paper jams in the optional feeder, see Chapter 7, Troubleshooting, in the Reference Guide. You cannot select multiple jobs and cancel them all at once. Select and cancel one job at a time. Using the System Monitor Screen You can cancel a print job from the System Monitor screen during printing or while it is waiting to be processed. 1 Press [System Monitor]. The System Monitor screen appears on the LCD. 2 Check System Status Use [ ] or [ ] to select <Print> press [OK]. Device The Print Status/Log screen appears. Copy Print Network Information 1-20 Canceling a Print Job
3 Print Status/Log Use [ ] or [ ] to select <Status> press [OK]. Status The Status screen appears. Log 4 Status Use [ ] or [ ] to select the job you want to cancel press [OK]. Copy Printing Printer Waiting If there is only one print job, just press [OK]. Report Waiting The Job Status Details screen appears. Copy Waiting NOTE The current job is listed first on the Status screen. The LCD display can display characters in ASCII code. Using other character codes may cause characters garbled on the LCD display. The messages displayed on the Status screen are as follows: - <Printing> = Current job - <Paused> = Current job that has been temporarily stopped by pressing (Stop). - <Waiting> = Reserved jobs 1 Using the Machine as a Printer 5 Job Status Details Use [ ] or [ ] to select <Cancel> press [OK]. Cancel The Cancel screen appears. Status: Waiting Dept. ID: 0000001 Type: Printer NOTE On the Job Status Details screen, you can also check the details of the selected job. For more information, see Chapter 2, Basic Operations, in the Reference Guide. Canceling a Print Job 1-21
1 Using the Machine as a Printer 6 Use [ ] or [ ] to select <Yes> Cancel? press [OK]. NOTE Yes No If you do not want to cancel the job, select <No> to return to the previous display. The selected job is canceled. Repeat steps 4 and 6 to cancel another job. You cannot select multiple jobs and cancel them all at once. Select and cancel one job at a time. The LCD display can display characters in ASCII code. Using other character codes may cause characters garbled on the LCD display. 7 Press (Reset) to return to the Standby display. 1-22 Canceling a Print Job
Troubleshooting 2 CHAPTER This chapter describes printing problems that can be solved by following a few simple procedures. Do not attempt to solve problems other than those described in this chapter. If you cannot solve a problem, contact your local authorized Canon dealer. Printing Problems....................................................... 2-2 Printer Trouble...............................................................2-2 Print Problems...............................................................2-4 Other Print Problems.................................................... 2-5 Correcting Poor Print Quality....................................................2-5 2-1
Printing Problems If you have difficulties in printing, we recommend that you resolve with the following remedies. 2 Troubleshooting NOTE Please contact your local authorized Canon dealer if a problem persists, or if you encounter problems not listed in the following sections. Printer Trouble Indicators off and display blank. Cause 1 Remedy Cause 2 Remedy Cause 3 Remedy Power switch is not turned ON. Check the power switch to ensure that the machine is turned ON. Power cord is not connected. Check the power cord and be sure it is connected at both ends. No power at the AC outlet. Check the AC outlet. Consult an electrician or the local power company. If you are using a power strip, ensure that the power lead is connected at the source and turned ON. 2-2 Printing Problems
Printing does not start. Cause 1 Remedy Cause 2 Output tray is full of paper during the print job. (When Inner 2 Way Tray-E2 is set up, the selected tray is full of paper.) Remove the paper in the tray. The machine and host computer are not properly connected. Remedy Cause 3 Remedy Cause 4 Check the cable connection between the host computer and the machine. (See Chapter 1, Before You Start Using This Machine, in the User s Guide.) A failure occurred in the machine or an optional device. Take appropriate measures according to the message on the LCD display. The paper size set in the drawer is different from the paper size you have set up in the application software. Or an appropriate paper size you have set for enlarging or reducing the copy is not set. 2 Troubleshooting Remedy 1 Remedy 2 Cause 5 Remedy Change the paper in the selected drawer to the paper size you have set in the application software (or to the size you have set for enlarging/reducing copy). Then print it again. Select the drawer with the appropriate paper size you have set up in the application software (or to the size you have set for enlarging/reducing copy). Then print it again. Paper in the drawer or the stack bypass has run out. Load more paper. The machine does not work. Cause Remedy There is a problem with the machine or the software. Look at the message on the LCD display and act accordingly. You cannot print a job or store a job. Cause Remedy 1 Remedy 2 The total number of pages in all jobs has exceeded the limit which can be processed. Delete other processes, cancel other jobs being processed, or wait until those jobs are finished, then print again. Divide the job, then print again. Printing Problems 2-3
Paper excessively curled after coming out of the machine. Cause You may be using paper that curls too easily. Remedy Ensure that the paper you are using meets the specifications. (See Chapter 8, Appendix, in the Reference Guide.) Remove the paper stack, turn it over, reload in the drawer and try again. (See Chapter 2, Basic Operations, in the Reference Guide.) 2 Print Problems Troubleshooting Printer not using the font you want. Cause Remedy You have specified a font that is not available. Check whether the font you specified is available with the machine. (See Symbol Sets Supported, on p. 3-3.) One edge of the document is cut off. Cause Remedy You are trying to print something outside the printable area of the page. Use your software application to adjust the margins of the page. Check and ensure that your software application is not trying to print graphics or text outside the printable area. (See the application software manual.) High jam rates, incorrect feeding, or multiple sheet feed errors. Cause Remedy You may be using unsuitable paper. Always use paper that is suitable for the machine. (See Chapter 2, Basic Operations, in the Reference Guide.) Printing garbled text. Cause 1 Remedy Cause 2 Remedy If different portions of the text are garbled every time you print, the interface cable may be too long, and spurious noise is corrupting the data. Using a USB cable of 3 meters or shorter is recommended. If your USB cable is longer than this, replace it with a shorter one. The machine is plugged into an outlet shared with another electrical device capable of generating noise, such as a photocopier, shredder or air conditioner. Plug the machine into a different outlet or consult a qualified technician to install a noise filter. 2-4 Printing Problems
Other Print Problems Correcting Poor Print Quality Printed text faded or streaked with white. 2 Cause Remedy The level of toner remaining in the toner cartridge may be low, or the toner is not evenly distributed inside the cartridge. Replace the Toner Cartridge. (See Chapter 6, Routine Maintenance, in the Reference Guide.) Printed pages are dirty or have white specks. Troubleshooting Cause Remedy The fixing roller inside the fixing assembly has become dirty with toner dust. Clean the fixing assembly inside the machine. (See Chapter 6, Routine Maintenance, in the Reference Guide.) The printout is too light or too dark. Cause 1 Remedy Cause 2 Remedy The toner density settings are not correct. Adjust the toner density and print the data again. (See Print Quality, on p. 1-11.) <Toner Saver> is set to On. Set <Toner Saver> to Off and print the data again. (See Print Quality, on p. 1-11.) Black spots on the front and back of the printed pages Cause Remedy The fixing roller inside the fixing assembly unit may be dirty. Clean the fixing roller. (See Chapter 6, Routine Maintenance, in the Reference Guide.) Other Print Problems 2-5
Black stripes appear on multiple sheets in sequence Cause Remedy The life of the cartridge is old or damaged. Contact your local authorized Canon dealer. 2 Troubleshooting 2-6 Other Print Problems
Appendix 3 CHAPTER This chapter summarizes the specifications of the machine and contains the index. Printer Settings Menu.................................................... 3-2 Symbol Sets Supported.................................................. 3-3 ISO Substitution Table.........................................................3-3 Specifications.......................................................... 3-5 Controller Specifications.......................................................3-5 Software Specifications........................................................3-5 Index................................................................. 3-6 3-1
Printer Settings Menu The following table lists all settings of the Printer Settings menu. (The default settings are indicated in bold.) 3 Appendix Additional Functions Printer Settings Default Paper Size Available Settings A4, A4R, A3, A5R, B4, B5, B5R, LTR, LTRR, LGL, STMTR, EXEC, COM10, Monarch, DL, ISO-C5, ISO-B5 Applicable Page p. 1-4 Default Paper Type Plain, Recycled, Color, Bond, Heavy Paper, Tracing Paper, Transparency, Labels p. 1-5 2-Sided* 1 Off, On p. 1-6 Print Quality Image Refinement On, Off p. 1-11 Density -4 to +4; ±0 p. 1-11 Toner Saver Off, On p. 1-11 Page Layout Binding Long Edge, Short Edge p. 1-12 Margin mm: -50.0 mm to +50.0 mm; 0.0 mm p. 1-13 Finishing Group, Collate, Staple* 2, Rotate + Group* 3, Rotate + Collate* 3, Offset + Collate* 2, Offset + Group* 2 p. 1-15 Error Time Out On (1 to 300 sec), Off; 15 sec p. 1-17 Auto Size Detection Off, On p. 1-18 Initialize Printer Select <Yes> or <No>. p. 1-18 *1 The 2-Sided Printing mode is available only when the optional Duplex Unit-A1 is attached. *2 The Staple and Offset modes are available only when the optional Finisher-U2 is attached. *3 The Rotate modes are not available when the optional Finisher-U2 is attached. 3-2 Printer Settings Menu
Symbol Sets Supported This section provides a list of the character code tables for the characters in each symbol set. ISO Substitution Table 3 Appendix The shaded characters in the table are replaced with the corresponding ones in the following table according to the graphic set used. Symbol Sets Supported 3-3
3 Appendix 3-4 Symbol Sets Supported
Specifications This section lists the specifications of the machine. Controller Specifications CPU Memory Capacity (RAM) (ROM) Host interface ARC 128 MHz DDR: 64 MB Flash: 8 MB One USB2.0 High Speed connector 3 Appendix Software Specifications Printer Language Effective Printable Area UFRII LT Reduced to 5 mm from the top, bottom, left, and right edges of the paper, and 10 mm from the top, bottom, left, and right edges of the envelope. Specifications 3-5
Index Numerics I 3 Appendix 2-Sided, 3-2 2-Sided Printing, 1-6 A Auto Size Detection, 1-18, 3-2 B Binding, 1-12, 3-2 D Default Paper Size, 1-4, 3-2 Default Paper Type, 1-5, 3-2 Density, 1-11, 3-2 Duplex Unit-A1, 1-7 E Error Time Out, 1-17, 3-2 Image Refinement, 1-11, 3-2 Initialize Printer, 1-18, 3-2 ISO Substitution Table, 3-3 M Margin, 1-13, 3-2 P Page Layout, 1-12, 3-2 Print Quality, 1-11, 3-2 Printer Settings Overview, 3-2 S Symbol Sets, 3-3 System Monitor, 1-20 T F Finishing, 1-15, 3-2 Toner Saver, 1-11, 3-2 3-6 Index
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC. 703 Waterford Way Suite 400 Miami, Florida 33126 U.S.A. CANON AUSTRALIA PTY. LTD 1 Thomas Holt Drive, North Ryde, Sydney, N.S.W. 2113, Australia CANON CHINA CO., LTD 15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China CANON SINGAPORE PTE. LTD. 1 HarbourFront Avenue #04-01 Keppel Bay Tower, Singapore 098632 CANON HONGKONG CO., LTD 19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong USRM1-8986-00 CANON INC. 2011