BYOD... or CYOD? The Choice is Yours We love our mobile devices. We love them so much that we need them no matter where we are or what we re doing. We want to use our smartphone to answer email while at our son s basketball game, and purchase gifts from our laptop while at work. We want to read and write and draw and calculate on our tablets. We really just want smaller, faster, sexier devices that do it all. This love of mobile devices is driving the consumerization of IT movement in the enterprise and it s profoundly changing how IT is purchased, managed, delivered, and secured. 2 BILLION MOBILE DEVICES WORLDWIDE BY 2015 5 BILLION MOBILE DEVICES WORLDWIDE BY 2020 1 Source: ABI Research. 2 Source: Build a Business Case, Insight white paper, 2013.
BYOD: Bring Your Own Device According to Gartner, BYOD is an alternative strategy allowing employees, business partners and other users to utilize a personally selected and purchased client device to execute enterprise applications and access data. Typically, it spans smartphones and tablets, but the strategy may also be used for PCs. 3 In other words, bringing mobile devices from home and using them in workplace. 3 Source: Gartner IT Glossary, retrieved 02/19/2014.
The Challenges of BYOD For many companies, the consumerization of IT and BYOD challenges the traditional role of the IT department. Instead of controlling the acquisition, management, and support of devices used to access corporate data, IT teams without formal BYOD programs have found themselves playing catch-up when under-the-radar devices are lost or stolen, resulting in data loss and leaks. Even those companies with a formal BYOD program find that they re spending lots of time managing and supporting multiple device types, platforms, operating systems, and applications with little in the way of productivity returns. ESTABLISHING ENFORCEABLE POLICIES PROVISIONING SOFTWARE TROUBLESHOOTING DEVICES INTEGRATING DEVICES INTO THE INFRASTRUCTURE CONTROLLING COSTS PROTECTING DATA While BYOD solutions work well for enterprises with ample resources, their unique challenges can make it difficult to implement for companies with resource-strapped IT organizations. For those companies, the solution might be CYOD.
"The challenge is to accommodate the work anywhere, anytime productivity and user satisfaction benefits that consumerization and BYOD can bring, while retaining enough control to keep company data secure and compliance requirements satisfied." 4 4 Source: Consumerization, BYOD and MDM: What you need to know ZDnet.com, 02/01/2013.
CYOD: Choose Your Own Device CYOD bridges the gap between employee choice and IT s need to manage and secure the organization. IT can roll out multiple device options with the appropriate configurations and settings. Employees can choose from a menu of IT-approved mobile devices that not only meet enterprise security and management requirements, they enjoy widespread appeal among end users. CYOD simplifies mobility management.
The Challenges of CYOD While there are fewer challenges with CYOD, it shares BYOD s biggest challenge security. Like BYOD, CYOD requires IT to figure out how to manage and secure data across devices, while employees must figure out how to keep corporate and personal uses separate. But with CYOD, employees may just give up and use an approved device for work and a personal device for everything else.
DEVICES Who chooses the device? Who purchases the device? Which device can be used? Which operating systems? Who supports the device? Where can device be used? BYOD (DRIVEN BY EMPLOYEE) Employee Employee Any Any IT Anywhere CYOD (DRIVEN BY IT) Employee IT IT-approved IT-approved IT Anywhere SERVICE PLANS Who chooses the plan? Who pays for the plan? Employee Employee (sometimes IT) IT IT
MAKING THE CASE: BYOD... or CYOD? Determining the best solution for your organization requires a thorough understanding of the IT, technology, and administrative challenges that come with mobility initiatives. Which is the best solution for your organization?? BIG QUESTION: Is this the best use of resourcestrapped IT departments? Understand IT challenges DEVICE PROCUREMENT AND VALIDATION APPLICATION TESTING AND INSTALLATION MOBILE DEVICE MANAGEMENT (MDM) SOFTWARE ASSET MANAGEMENT HELP DESK SUPPORT? BIG QUESTION: Does IT have the needed technology expertise?? BIG QUESTION: Does IT have the capacity to take on more administrative tasks? Understand technology challenges Understand administrative challenges MOBILE TECHNOLOGY EXPERTISE DEVICE TECHNOLOGY EXPERTISE DEVICE/ACCESSORY PRICING SERVICE PLAN PRICING DEPARTMENT CHARGEBACKS SLA PERFORMANCE MONITORING TECHNOLOGY REFRESHES/UPGRADES SCHEDULE
If your organization has the resources, bandwidth, and expertise, then a BYOD program might be your best bet. But if this sounds like a lot for an overworked, understaffed IT organization, you might want to consider a CYOD strategy. Either way, you ll want a partner who can help you plan, develop, implement, and support the mobility strategy that s best for your organization.
What a Mobility Partner Can Help You Do Perform an initial needs analysis Develop a roadmap Evaluate a range of devices for employee choice Recommend a slate of devices/plans Negotiate device and plan pricing Build a custom, secure portal for online ordering and administration Configure devices with your software and security settings Kit devices and accessories Image, tag, expedite, and ship systems Install mobile device management (MDM) software Provide hot line support Dispose of/manage mobile assets
How to choose a Mobility Partner If you want flexible mobility options for employees, without being overrun by administrative and operational burdens, look for a partner with the right combination of: TECHNICAL SKILLS PROJECT MANAGEMENT EXPERTISE UNDERSTANDING OF END-USER NEEDS MOBILE APPLICATION EXPERTISE FINANCIAL MUSCLE
The Right Stuff: Insight Enterprises To ensure your BYOD or CYOD strategy can be implemented quickly and scaled over time, consider Insight Mobility Services from Insight Enterprises. Our end-to-end solutions combine technical expertise in wireless LANs, security, device management, mobile hardware and software with world-class service and management capabilities. Plus our relationships with the major wireless carriers allow us to use our financial muscle to deliver the best services at the best price to you. We ll thoroughly assess your environment to understand your needs, and provide industry-leading mobility solutions to get you up and running. Enjoy the confidence that comes from knowing that you re delivering the right mix of devices and services, together with best practices aligned to your business, at the lowest possible TCO.
WHY Insight Mobility Services?
Mobility Workshops and Architecture Assessments Evaluates your organization s readiness for new mobility initiatives or optimizes the processes and infrastructure already in place. MDM Implementation & Optimization Deploys or optimizes comprehensive Mobile Device Management solutions needed to secure and support the devices in your environment. Carrier Fulfillment & Administration Bank on our relationships with major carriers to reduce overhead by consolidating and streamlining wireless management, including procurement, activation, rate plan changes and deactivations. Device Configuration Uses zero-touch deployment in our state-of-the-art configuration labs to configure and deploy devices to meet your specific business specifications. Remote Server Administration Provides 24/7 monitoring and maintenance of your mobility servers, including remote application installation and upgrades, change configuration, software updates and patches, security and policy enforcement, troubleshooting, and more. Service Desk Supports, manages, and resolves device issues using a cost effective, 24/7/365 staffed solution that scales to meet your needs and assist your end-users. Device Hot Swap Quickly replaces lost or broken devices based on your business policies and standards and configured to your exact requirements to meet agreed-upon SLAs. Embedded Wireless Activations Activates and deploys wireless devices to your end users using a customized process tailored to your business. Disposal Services Helps you to dispose of assets entirely, remarket them, prepare them for deployment or trade them in to simplify the refreshment process and reduce costs. Wireless LANs & Network Access Control Helps your organization deploy, integrate, and optimize WLANs and Network Access Control to ensure continued high performance of different types of mobile devices and provide the security and visibility needed to make BYOD, CYOD and Guest Services a competitive advantage.
ABOUT INSIGHT A trusted technology provider of hardware, software and service solutions to business and government clients in more than 190 countries, Insight offers comprehensive mobility solutions that can be customized to your business requirements. Learn more about how Insight can help you with your mobility strategy. DATASHEET: Insight Mobility Lifecycle Management DATASHEET: Choose Your Own Device Workshop
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