Cisco TelePresence, Deploying and provisioning video endpoints

Cisco TelePresence, Deploying and provisioning video endpoints BRKEVT-2802 Follow us on Twitter for real time updates of the event: @ciscoliveeurope, #CLEUR

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Abstract Over the course of the last years we have observed that many of our enterprise customer video deployments are becoming more pervasive. The requirement for being able to more easily deploy, provision and manage a larger number of TelePresence endpoints is more important than ever. This 90 minute session is aimed at video architects and administrators who will learn more about deploying large number of video endpoints. During the session we will offer a technical overview of how TelePresence endpoints are deployed on an enterprise network. We will also provide you with the latest knowledge on how to provision and manage TelePresence endpoints on CUCM and on VCS/TMS. Different solution on how to manage your TelePresence endpoints are also covered in this session. 3

Agenda Deploying TelePresence endpoints on an enterprise network Provision TelePresence endpoints on CUCM Provision TelePresence endpoints on VCS/TMS Manage your TelePresence endpoints

Introduction TelePresence architecture overview Campus Call Control Conferencing Scheduling And Management Monitoring Recording and Streaming Endpoints External Connections Branch Endpoints Conferencing WAN Global B2B Inter- Network Internet Mobile Office 5

Cisco Live TelePresence Sessions Schedule BRKEVT-2802 Wednesday 9:00am BRKSPV-1900 Wednesday 9:00am BRKEVT-2801 Wednesday 4:00pm BRKEVT-2804 Thursday 11:30am BRKEVT-2803 Thursday 4:00pm BRKEVT-2319 Friday 9:00am BRKEVT-2922 Friday 11:00am BRKSPV-2900 Friday 11:00am Cisco TelePresence: deploying and provisioning video endpoints Deploying on enterprise network, CUCM, VCS/TMS, managing endpoints An Introduction to Managed TelePresence Service Creation Approaches to managed TelePresence, virtualized access, integrated collaboration Cisco TelePresence: Best practices for call control integration CUCM-VCS integration, scalability, redundancy, security, case study Cisco TelePresence: monitoring and troubleshooting video deployments Traffic patterns, endpoint health, media transport, management options Cisco TelePresence: designing and deploying multipoint video solutions Ad-hoc meetings on CUCM and VCS, Conductor, scheduling meetings Cisco TelePresence: ad-hoc business to business video Expressway solution, signaling and secure media, DNS SRV, interworking Recording and Streaming Integrations for Cisco TelePresence Design, workflow considerations, TCS, MXE 3500, Show and Share Managed TelePresence Architecture and Deployment Common management, integrated call control, resilience, interconnectivity 7

Agenda Deploying TelePresence endpoints on an enterprise network Provision TelePresence endpoints on CUCM Provision TelePresence endpoints on VCS/TMS Manage your TelePresence endpoints

Deploying TelePresence endpoints Different call control models CUCM based call control VCS based call control CUCM and VCS integrated call control 9

Deploying TelePresence endpoints Unified call control roadmap Video Applications Unified Call Control Expressway Firewall Traversal B2B and Remote Worker Advanced Enterprise Conferencing Services Distributed Conferencing Services SIP grooming IP PBX Trunking (video) 3rd Party/H.323 Video Endpoints 10

Deploying TelePresence endpoints CUCM based call control CTS CTS E20 MCU TS SIP H.323 EX/MX-Series C-Series 1 Requires UCM 8.6(1) 2 Requires UCM 8.5(1) CTMS System Software version C/EX/MX-series 1 TC5 E20 2 TE4 MCU 1 4.2 TelePresence Server 2.2 11

Deploying TelePresence endpoints VCS based call control VCS Control VCS Expressway Internet MCU MXP TS E20 Movi E20 EX/MX-Series Movi MXP EX/MX-Series C-Series SIP H.323 12

Deploying TelePresence endpoints CUCM and VCS integrated call control UC Manager VCS Control VCS Expressway CTS Internet here and here E20 here E20 Movi E20 EX/MX-Series Movi EX/MX-Series EX/MX-Series C-Series SIP H.323 C-Series E20, EX, C-Series and MX200 endpoints can now be deployed on UC Manager Any-to-any native point-to-point interoperability UCM-VCS SIP Trunking enhancements for maximum interoperability 13

Quality of Service The Basics Classification: Mark the packets with a specific priority denoting a requirement for class of service from the network Trust Boundary: Define and enforce a trust boundary at the network edge Scheduling: Assign packets to one of multiple queues (based on classification) for expedited treatment through the network Provisioning: Consider required bandwidth for all applications Resource Control: Enforce provisioned limits and policies to protect quality for all media streams PSTN IP WAN Campus Branch Office http://www.cisco.com/en/us/docs/solutions/enterprise/wan_and_man/qos_srnd_40/qoscampus_40.html#wp1098008 14

Quality of Service Cisco Medianet DiffServ QoS Recommendations (RFC 4594-Based) Application Per-Hop Admission Queuing & Application Class Behavior Control Dropping Examples VoIP Telephony EF Required Priority Queue (PQ) Cisco IP Phones (G.711, G.729) Broadcast Video CS5 Required (Optional) PQ Cisco IP Video Surveillance / Cisco Enterprise TV Realtime Interactive CS4 Required (Optional) PQ Cisco TelePresence Multimedia Conferencing AF4 Required BW Queue + DSCP WRED CUPC, 9971, E20 Multimedia Streaming AF3 Recommended BW Queue + DSCP WRED Cisco Digital Media System (VoDs) Network Control CS6 BW Queue EIGRP, OSPF, BGP, HSRP, IKE Call-Signaling CS3 BW Queue SCCP, SIP, H.323 Ops / Admin / Mgmt (OAM) CS2 BW Queue SNMP, SSH, Syslog Transactional Data AF2 BW Queue + DSCP WRED ERP Apps, CRM Apps, Database Apps Bulk Data AF1 BW Queue + DSCP WRED E-mail, FTP, Backup Apps, Content Distribution Best Effort DF Default Queue + RED Default Class Scavenger CS1 Min BW Queue (Deferential) YouTube, itunes, BitTorent, Xbox Live http://www.cisco.com/en/us/docs/solutions/enterprise/wan_and_man/qos_srnd_40/qosintro_40.html#wp61104 15

Quality of Service DiffServ Classification on Cisco Telepresence Endpoints Endpoints on UCM get their QoS values from the SEP[MAC_addr].cnf.xml config file they download from UCM. The endpoints then parse that XML and update their QoS parameters appropriately. For systems provisioned by VCS/TMS the QoS parameters are included in the provisioning XML message they get back from the VCS. You can check QoS setting on the EX/MX/C-series endpoint on the system s web interface. 16

Trust Boundary Quality of Service Establishing Trust Boundaries Access-Edge Switches Conditionally Trusted Endpoints Examples: Cisco IP Phones + PC, Telepresence Endpoints (CTS/C/EX/MX) Trusted Endpoints Example: Software-protected PC with centrally-administered QoS markings Untrusted Endpoints Example: user PC 17

Quality of Service Conditional Trust Operation Example: EX-Series Telepresence Endpoint (TC5 release) Trust Boundary Successful Condition Met (i.e. CDP negotiation successful) Trust is Dynamically Extended to Telepresence Endpoint 1 2 PC Traffic: CoS 0 & DSCP 0 (Tagged packets are blocked) 3 TelePresence Endpoint: Voice + Video CoS 4 & DSCP CS4 Call-Signaling CoS 3 & DSCP CS3 4 CoS-to-DSCP Map: CoS 4 DSCP CS4 (32) CoS 3 DSCP CS3 (24) CoS 0 DSCP 0 18

Cisco Discovery Protocol (CDP) Benefits for IP-based video endpoints CDP provides numerous automation benefits for network administrators deploying IP-based video endpoints on their networks. Some of the most applicable benefits for IP-based video endpoints are: Automatic VLAN discovery QoS trust boundary Location awareness Ethernet Mismatch detection 19

Cisco Discovery Protocol CDP and Auxiliary VLANs Prior to CDP, MX/EX/C-series endpoints supported 802.1Q, but had to be manually configured - Tagged (with VLAN ID specified) - Untagged - Default = Untagged CDP introduced for EX, MX200 and C-Series in release TC5.0 - Auto (use CDP) Automatically enabled when CUCM provisioning mode is selected - Manual (equivalent to Tagged in previous releases) User must manually set the VLAN ID. If VLAN ID is received from CDP the ID received from CDP will take precedence over the manually configured value - Off (equivalent to Untagged in previous releases) Ignores VLAN ID received from CDP Default = Off to preserve existing behavior for installed base customers upgrading to TC5.0 20

Agenda Deploying TelePresence endpoints on an enterprise network Provision TelePresence endpoints on CUCM Provision TelePresence endpoints on VCS/TMS Manage your TelePresence endpoints

Provision TelePresence endpoints on CUCM MX/EX/C-series Upon bootup from factory default state (VLAN mode = Off by default) 1. Do an untagged DHCP request, receive an address in the Data VLAN 2. Prompt the user for language choice and provisioning mode 3. If CUCM mode selected, set VLAN mode = Auto, restart network stack, and do a tagged DHCP request (with option 150) to receive a new address in the Aux VLAN 4. Look for DHCP Option 150 in Aux VLAN DHCP Offer. If present, proceed to step 5, otherwise prompt user for CUCM Provisioning address 5. Download configuration and firmware from UCM via HTTP port 6970, upgrade firmware and reboot if necessary, and proceed to register with UC Manager 22

Provision TelePresence endpoints on CUCM CTS series Cisco 7975G IP Phone TelePresence Primary Codec Access-Edge Switch Cisco Unified CallManager Cisco TelePresence Manager LAN / WAN 802.3af CDP DHCP TFTP SIP CDP CDP DHCP HTTP on port 6970 Shared Line SIP XML XML No 802.1Q VLAN tag Tagged with 802.1Q ID of Voice VLAN 23

Provision TelePresence endpoints on CUCM CUCM configuration CTS 1300-47 and 500-32 introduced in UCM 8.5(1) - Also back ported to 7.1(5) and 8.0(3) E20 introduced in UCM 8.5(1) - Additional enhancements in 8.6(1) and 8.6(2) EX and C-Series introduced in UCM 8.6(1) - MX200 and Profile 42 (C40) support introduced in 8.6(2) and also available in latest 8.6(1) device pack 24

Provision TelePresence endpoints on CUCM For Your Reference Functionality supported / not supported Perspective: E20, EX, MX200 and C-Series endpoints registered to UC Manager Functionality Status Networking & QoS Provisioning Registration Directories Cisco Discovery Protocol Auxiliary VLANs DSCP and 802.1p as per UCM service parameters Discard 802.1Q/p tagged frames received on PC port DHCP Option 150 Automatic configuration and firmware downloads Auto-Registration x SIP TLS (planned for TE/TC6.0) Primary UCM node x Secondary/Tertiary UCM nodes Register using E.164 (Directory Number) x Register using Alpha-numeric URI (planned for TE/TC6.0) Corporate Directory Personal Favorites / Speed dials x Personal Directory x TMS-style hierarchical phone books 25

Provision TelePresence endpoints on CUCM For Your Reference Functionality supported / not supported Perspective: E20, EX, MX200 and C-Series endpoints registered to UC Manager Functionality Calling features Status Alpha-numeric URI dialing +, * and # character dialing Hold / Resume Transfer Call Forwarding Music on hold BFCP (presentation sharing). Requires CUCM 8.6 Encryption x When registered to UCM (planned for TE/TC6.0) Conferencing One Button To Push (OBTP) Multisite (embedded) x Multiway (when registered to UCM) (planned for TE/TC6.0) Multiway (when registered to VCS) EX, C-Series and MX200 x E20 Using CTS-Manager Using TMS On Touch 8 On OSD UI 26

Provision TelePresence endpoints on CUCM Endpoint supported The following endpoints can now be auto provisioned by CUCM TelePresence Endpoint category EX/MX/C-Series Based Endpoints (all run same TC software) + E20 (running TE software) CTS Endpoints TelePresence Endpoint platform E20 EX60 EX90 MX200 C20 C40 C60 C90 Profile 42 Profile 52 Profile 65 CTS 500-32 CTS 500-37 CTS 1100 CTS 1300-47 CTS 1300-65 CTS 3010 CTS 3210 For Your Reference 27

Agenda Deploying TelePresence endpoints on an enterprise network Provision TelePresence endpoints on CUCM Provision TelePresence endpoints on VCS/TMS Manage your TelePresence endpoints

Provision TelePresence endpoints on VCS/TMS Different deployment models Traditional TMS Deployment Proven TMS solution used and deployed by customers globally. Devices register to VCS control and to TMS server. VCS Control TMS Large Scale Provisioning Distributed architecture Devices register only to VCS Necessary to deploy large number of endpoints TMS Agent Deployment VCS Control w/tms agent Americas VCS Control w/tms agent TMS Application: Small scale, room based solution EMEA VCS Control w/tms agent Application: APAC Large scale, personal video solution 29

Provision TelePresence endpoints on VCS/TMS With TMS Agent VCS w/ TMS Agent TMS TMS Agent Phone Books Provisioning Data CDR s System Status Endpoint registers to VCS for Call Control Regular and systematic intelligence updates between TMS Agent and TMS Server Endpoint receives provisioning and management messages from TMS Agent 30

Provision TelePresence endpoints on VCS/TMS Provisioning process 1 Administrator imports Users from AD and creates Provisioning Profiles. SMTP Server 2 TMS can send an e- mail to user with account credentials TMS AD 4 Success! The Endpoint is ready to make & receive calls to/from standards-based SIP or H.323 devices Endpoint User Administrator VCS Control w/tms Agent 2 TMS Agent replicates the provisioning data to TMS Agent in the VCS VCS Cluster 3 User logs in. VCS challenges Endpoint for credentials. If authenticated Endpoint receives provisioning profile from TMS Agent running on VCS in a SIP Notify Message. Endpoint then registers to the appropriate VCS per the provisioning profile. Endpoint also subscribes to VCS for Directory services. 31

Provision TelePresence endpoints on VCS/TMS TelePresence endpoint configuration Run the setup wizard Choose VCS as Provisioning Mode Enter Username, Password, Domain and External Manager 32

Provision TelePresence endpoints on VCS/TMS Provisioning signaling flow Endpoint VCS w/ TMS Agent TMS SUBSCRIBE 401 Unauthorized SUBSCRIBE w/digest The Message Body of the NOTIFY message contains the provisioning configuration 200 OK NOTIFY 200 OK REGISTER 200 OK Regular and systematic intelligence updates between TMS Agent and TMS Server Register with the server provided in the NOTIFY (can be a different VCS than the provisioning VCS) 33

Provision TelePresence endpoints on VCS/TMS Creating users Add users manually Create a folder structure to organize the users Importing users from AD 34

Provision TelePresence endpoints on VCS/TMS Configuration settings Configuration settings on folder level Or user specific configuration settings 35

Provision TelePresence endpoints on VCS/TMS Device templates Important to upload DeviceConfiguration Templates 36

Provision TelePresence endpoints on VCS/TMS Provisioning of external endpoints Endpoint VCS E VCS C w/ TMS Agent TMS SUBSCRIBE 401 Unauthorized SUBSCRIBE w/digest 200 OK NOTIFY 200 OK SUBSCRIBE 401 Unauthorized SUBSCRIBE w/digest 200 OK NOTIFY 200 OK Regular and systematic intelligence updates between TMS Agent and TMS Server REGISTER 200 OK Register with the server provided in the NOTIFY (in this case the VCS Expressway) 37

Provision TelePresence endpoints on VCS/TMS Requirements and considerations TelePresence endpoints Endpoint Software version TMS version* Jabber video (Movi) Version 2 or higher 12.6 or higher E20 TE 2.1 12.6 or higher EX60 TC 4.1 13 or higher EX90 TC 4.1 13 or higher MX200 TC 4.2 13.1 MX300 TC 5.0 13.1 *It is recommended to use the latest Cisco TMS and Cisco VCS software. Please note that there is a dependency between the TMS and VCS software version for TMS Agent. Check the TMS and VCS software release notes for details. The XML provisioning files required by TMS must be uploaded to TMS for the different TelePresence endpoints. 38

Provision TelePresence endpoints on VCS/TMS Current limitations The following endpoints can not be auto provisioned by VCS/TMS TelePresence Endpoint category EX/MX/C-Series Based Endpoints (all run same TC software) CTS Endpoints TelePresence Endpoint platform C20 C40 C60 C90 Profile 42 Profile 52 Profile 65 CTS 500-32 CTS 500-37 CTS 1100 CTS 1300-47 CTS 1300-65 CTS 3010 CTS 3210 39

Agenda Deploying TelePresence endpoints on an enterprise network Provision TelePresence endpoints on CUCM Provision TelePresence endpoints on VCS/TMS Manage your TelePresence endpoints

Manage your TelePresence endpoints Scheduling and management features and functionality 41

Manage your TelePresence endpoints Management platform capabilities Platform Provisioning Basic monitoring Scheduling TMS CTS-Manager Unified CM 42

Managing your TelePresence endpoints using TMS Endpoint support TMS supports scheduling and management of E20 and EX/MX/C-series endpoints when they are registered to VCS. TMS 13.1 can now schedule and monitor CTS endpoints registered to UCM. A conference is booked in the usual manner. When you select your participants, the following connection methods apply: - CTS to CTS (direct TIP connection). - CTS to SIP or H.323 systems will connect using a Cisco TelePresence Server. - CTS to multiple systems will connect using a Cisco TelePresence Server. TMS is also the only platform that natively supports scheduling and management of MXP series and T series endpoints and it is a required component for Movi deployments. In addition TMS can manage a range of 3 rd party endpoints. (see TMS Product Support Document for details). 43

Managing your TelePresence endpoints using TMS Endpoint support coming in TMS 13.2 Improving the scheduling experience for CUCM registered devices - One Button to Push for C/EX/MX devices when using CUCM for call control. Supporting native point-to-point calling across the portfolio - Direct point-to-point calls supported in scheduling between CTS and C/EX devices (no TelePresence server required!). 44

Managing your TelePresence endpoints using TMS TMS support for CTS endpoints TMS release 13.1 adds support for scheduling CTS endpoints. CUCM 8.5 or later is required. TMS will log into CUCM with admin credentials and return all registered CTS systems in CUCM. CTS 1.7.0 or later is required for TMS management. When a CTS system is added to TMS, TMS can provide the following functions: OBTP with TelePresence Server Schedule P2P calls Read system information Monitor response status and call status Dial out from endpoint 45

Managing your TelePresence endpoints using TMS TMS One Button to Push OBTP is available on the Cisco Touch 8, Touch 12, 797x IP phones and OSD with remote control. Pre CTS release 1.8, all CTS multipoint meetings will only be scheduled on TelePresence Server. In CTS release 1.8, MCU or TelePresence Server can be multipoint device. EX/MX/C-Series on TC5 can use OBTP for TelePresence Server or MCU. Registration to VCS is required for OBTP on TC5 EX/MX/C-Series endpoints. TC5 on VCS CTS 1.8 CTS 1.7.0 or later TC5 on VCS 46

Managing your TelePresence endpoints using TMS TMS different call launch options When TMS is used as scheduling and management platform, customers can choose between several different call launch options. From a CTS perspective, the Automatic Connect is a new experience. CTS endpoints configured for meetings with Automatic Connect will display meeting on UI, but user will not be able to launch call. CTS will be dialed to from multipoint device at meeting start. 47

Managing your TelePresence endpoints using TMS Call launch options Conference type support for TelePresence endpoints using TMS. CTS series endpoints EX/MX/C-series endpoints, registered to CUCM* EX/MX/C-series endpoints, registered to VCS MXP series, T series endpoints OBTP Automatic Connect * * * Will be supported in TMS 13.2. Planned FCS Q1CY2012. 48

Managing your TelePresence endpoints using TMS Directory and phone book support TMS is the central source for administrating phone books. To populate phone books you need to configure phonebook sources. TMS support several source types including: - Cisco TMS endpoints - Active Directory - H.350 directories - Manual lists There are two types of phone books: - Local phone book, entries inserted through the touch panel/remote control on the endpoint. Accessed via the Favorites or My Contacts tab on the endpoint s user interface. - Corporate phone book, retrieved from the phone book server. In most cases the corporate phone book extracts information from Active Directory or H.350 Directory. It allows for a hierarchy of phonebooks and multiple phone numbers on every entry. 49

Managing your TelePresence endpoints using CTS-Man Endpoint support CTS-Man 1.8 now supports monitoring and OBTP conference scheduling of CTS series and EX/MX/C-series endpoints registered to UCM or VCS. CTS-Manager also provides the ability to schedule conferences that include endpoints other than CTS series and EX/C series endpoints when TelePresence Server or other transcoding devices are used. However, these endpoints are considered video conferencing endpoints, and they do not get an OBTP entry. These endpoints will need to manually dial-in, or be dialed out from the conferencing platform. 50

Managing your TelePresence endpoints using CTS-Man Simplified management for EX/MX/C series EX/MX/C Series endpoints are treated the same as CTS endpoints in the Admin GUI, except for provisioning. EX/MX/C Series endpoint status displayed in CTS-Manager. 51

Managing your TelePresence endpoints using CTS-Man Provisioning of EX/MX/C series - Auto discovery Auto discovery is available for EX/MX/C series endpoint if registered to CUCM. CUCM 8.6(1) minimum and device pack is required or use manual method till 8.6(2) qualified. 8.6(2) has new endpoints. This option must be enabled in CUCM phone configuration EX90 automatically discovered CUCM address is displayed 52

Managing your TelePresence endpoints using CTS-Man Provisioning of EX/MX/C series - Manual provisioning Must manually add endpoints that are not registered to CUCM on version 8.6(1). The endpoint must use static IP. Phone number is automatically detected 53

Managing your TelePresence endpoints using CTS-Man Directory and phone book support CTS systems, E20 and EX/MX/C-series endpoints registered to CUCM: Corporate Directory Allows a user to look up a phone number for co-workers in the company directoty. To support this feature, you must configure corporate directories. Personal Favorites / Speed dials Allows phone numbers to be readily accessed using the number buttons, or stored under favorites. x Personal Directory x Allows a user to store a set of personal numbers. This is supported on IP phones but not on TelePresence endpoints. x TMS-style hierarchical phone books 54

Provision TelePresence endpoints on CUCM Perspective when registering E20, EX/MX/C-series to UCM Remaining Gaps Register endpoints to VCS when these features are required Encryption (planned for TE6.0/TC6.0 release in 1HCY2012) Ad hoc conferencing Add Participant and Join features (planned for TE6.0/TC6.0 release in 1HCY2012) Alpha-numeric URI registration (planned for UCM 9.0 release in 1HCY2012) H.323 registration (No plans to support on UCM. Continue to use VCS for H.323 endpoints) IPv6 Registering through VCS Expressway (Teleworker) (use Cisco 800 series IOS router Virtual Office solution for endpoints on UCM) TMS scheduling and management of TE/TC endpoints on UCM (planned for TMS 13.2 release in 1HCY2012) 56

Key Takeaways The Key Takeaways of this presentation are: - CUCM will be the Call Control platform moving forward. Adding more and more enhanced video functionalities to the CUCM. - Still utilize VCS for B2B communications and firewall traversal as well as other advanced video functions. - VCS still important for H.323 and 3 rd party endpoint registration - Focus on TMS as next-generation scheduling/management solution. We have added support for CTS endpoints and continue to develop TMS to eventually take over all scheduling and management for Cisco TelePresence deployments. 57

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Thank you. 62