Novell GroupWise 2014 Licensing

FAQ www.novell.com Novell GroupWise 2014 Licensing Frequently Asked Questions For Sales and Partner Use Only January 2014

What is changing in the GroupWise 2014 End User License Agreement (EULA) and why? With the release of GroupWise 2014, we are making the following EULA changes: Licensing for GroupWise will now be counted on a per-mailbox, not a per-user, basis. GroupWise entitlements for SUSE Linux Enterprise Server Basic Subscription, Novell Messenger and GroupWise Mobility Service will require active maintenance. GroupWise customers who let their maintenance lapse will no longer be authorized to run these components. The former WebAccess/Messenger license will now be called a Limited license. We are introducing an Inactive license that can be used when organizations need access to an otherwise-inactive mailbox for archive and ediscovery or compliance purposes. We have made provisions for unlicensed test accounts and systems. These changes better align with customer deployment practices and enable license tracking for new deployment options available in GroupWise 2014, such as use of Active Directory or no directory. For more details, please refer to the product EULA and the Novell Corporate Price List. When will a customer be subject to the terms of the new EULA? While the EULA is presented and agreed to when GroupWise 2014 is downloaded, the act of installing or deploying GroupWise 2014 in any part of the environment binds an organization to its terms. See the mixed version deployment question below for compliance and audit recommendations. How are these changes being communicated to customers? We are communicating these changes through a variety of means: notices on the product web site, posts to the GroupWise Cool Solutions blog and global customer newsletter, communication via sales contacts and partners, and a direct customer email scheduled in the weeks prior to FCS. As we close out business in Novell s Q4 of 2014, which part numbers should be quoted? The part number to use in a sales quote will depend upon the date of the quote. Prior to the release of GroupWise 2014 (currently scheduled for February 26), use the GroupWise 2012 part numbers. After GroupWise 2014 is released, use the GroupWise 2014 part numbers. Please see USD_CORP_Price_List_FEB2014 for specific part numbers and programs. p. 2

Can the Novell Compliance team quote GroupWise 2012 user licenses as part of an audit remedy? The standard practice for over-deployment is to provide a quote that will bring the customer in compliance with the latest version and latest license metric. Most audit remedy quotes will therefore reference GroupWise 2014 mailbox license part numbers. If, by exception, we agree to remedy a GroupWise 2012 over-deployment with a quote for GroupWise 2012 user licenses, the Novell auditor can work with the Novell Deal Desk to quote GroupWise 2012 from the internal price list. PER-MAILBOX LICENSING What is the practical impact of shifting from per- user to per- mailbox licensing for GroupWise? The majority of our customers are already managing the product on a per-mailbox basis, so we are aligning our software license model to be consistent with this practice. The practical impact of this change should be minimal. If a customer has licensed versions of GroupWise prior to GroupWise 2014 on a per-user basis, upon first installation or use of the GroupWise 2014 software, all GroupWise licenses owned by the customer automatically convert at a 1:1 ratio to mailbox licenses. No further action is required on the customer s part to convert the user licenses to mailbox licenses. If a customer does not want to convert all of their user licenses to mailbox licenses, then the customer must avoid upgrading to or deploying any GroupWise 2014, and must remain entirely on a prior version of GroupWise. We recognize that some organizations may have individual users who manage multiple mailboxes (a personal mailbox and a helpdesk or inbound sales mailbox, for example). On an exception basis and subject to Novell Special Pricing Request approval, discounts or concessions can be pursued for these customers. However, such accommodations must be made prior to discovery of over-installation through a software audit. Discounts and concessions in the form of converting multiple mailboxes associated with a single user will not be provided as a remedy for non-compliance. Does the mailbox license apply to customers licensed for GroupWise 2014 through the Novell Open Workgroup Suite? No. For these customers, the license metric for GroupWise 2014 is the same as the license metric that applies to their Novell Open Workgroup Suite bundle (user- or device-based license). Does the mailbox license apply to customers licensed for GroupWise 2014 through either the ALA or SLA contracts? No. For these customers, the license metric for GroupWise 2014 is the same as the license metric that applies to all ALA and SLA contracts. Is there a grace period or a defined time by which a customer needs to act in order to take advantage of the pre vious user- based licensing vs. the new mailbox- based licensing? p. 3

No. There is no specified time period. Customers will be subject to the EULA terms of GroupWise 2014 for all copies of GroupWise they have deployed (such as GroupWise 8 or GroupWise 2012) at the time that they deploy any copy of GroupWise 2014. That can happen at any time. Customers can be current on maintenance and continue to renew maintenance without upgrading to GroupWise 2014. In these cases, they would be subject to prior GroupWise EULA terms. If a customer owns GroupWise 2014 can they deploy GroupWise 2012 or a prior version? If so, what is the applicable quantity and license metric? Yes, prior version rights apply. If they have not deployed any copies of GW 2014, then customers may deploy GW 2012 or other prior versions as an authorized alternative. The applicable license metric is the one referenced in the EULA for the version that they are deploying. Be aware, however, that support for customers using prior versions will not be extended beyond published lifecycle dates. Customers choosing to deploy prior versions should consult the Novell Product Support Lifecycle page at http://support.novell.com/lifecycle/ and plan accordingly. My customer is entitled to GroupWise 2014, but they have deployed a mix of GroupWise 2012 and GroupWise 2014. How many licenses are they required to have? Customers who deploy GroupWise 2014 alongside prior versions are now licensed by mailbox. They need sufficient licenses to cover all mailboxes. Their GroupWise 2012 licenses are converted to mailbox licenses at a 1:1 rate. Is licensing affected by the mixed use of different versions of the GroupWise Client running against a GroupWise 2014 post office? No. The version of the GroupWise Client does not impact the licensing requirements in any way. Once a customer has updated their servers (POA, MTA, GWIA) to GroupWise 2014, any access to those mailboxes is then governed by the GroupWise 2014 EULA. The version(s) of the GroupWise Client used to access those mailboxes is immaterial. Does the licensing change from per- user to per- mailbox require that the customer continue on maintenance, and does the customer still own a perpetual license for the software? Just as in the past, the GroupWise license is perpetual. Once customers purchase the license, they are entitled to use GroupWise whether they continue their maintenance contract or not. However, the following entitlements expire when GroupWise maintenance expires, and customers are required to uninstall and cease to use these entitlements: GroupWise Mobility Service and Novell Messenger. SUSE Linux Enterprise Server Basic Subscription customers forfeit the right to support or updates. Customers whose GroupWise maintenance expires may also elect to purchase Novell Messenger or SUSE Linux Enterprise Server as stand-alone products, with licensing unrelated to Novell GroupWise. Note that NetIQ edirectory is not affected by these changes. A GroupWise customer owns a perpetual license of edirectory. p. 4

Note: Perpetual license rights do not apply to subscription or academic licenses.are customers required to purchase licenses for GroupWise resources (for instance, places, things or roles)? No. The GroupWise 2014 EULA explicitly defines the licensing requirements for resources that include places (conference rooms), things (printers, rental cars) and roles (helpdesk). Resources are also used to enable mobile printing via Novell iprint, and no additional licenses are required to assign a mailbox to a printer for this purpose. Does an organization need mailbox licenses for GroupWise data replicated to a disaster recovery site? No. As long as a customer has ample licenses to cover the mailboxes in deployment, separate licenses are not required to run GroupWise in a disaster recovery site. If there are additional users in the disaster recovery environment who do not have mailbox license coverage in the production environment, the customer will need to purchase additional mailbox licenses. LICENSE ENTITLEMENTS What components are provided as entitlements with GroupWise? NetIQ edirectory, SUSE Linux Enterprise Server Basic Subscription, Novell Messenger and GroupWise Mobility Service are all entitlements provided to GroupWise customers. What specific changes are being made to these entitlements with the release of GroupWise 2014? No changes are being made to the edirectory entitlement with GroupWise 2014. The entitlements for SUSE Linux Enterprise Server Basic Subscription, Novell Messenger and GroupWise Mobility Service, however, will now be explicitly tied to active GroupWise maintenance. Will an organization s use of entitled products be impacted if their GroupWise maintenance expires? Yes. The entitlements for SUSE Linux Enterprise Server Basic Subscription, Novell Messenger and GroupWise Mobility Service are all subscriptions that are explicitly tied to and dependent upon an organization maintaining its GroupWise maintenance. In these cases, the customer has three choices: renew their GroupWise maintenance, purchase the entitlements as stand-alone products (where available), or uninstall and cease to use these entitlements (where applicable). In the case of SUSE Linux Enterprise Server Basic Subscription, allowing GroupWise maintenance to lapse does not require the removal of the product. p. 5

For what implementations can the SUSE Linux Enterprise Server Basic Subscription entitlement provided with GroupWise maintenance be used, and what is excluded? The SUSE Linux Enterprise Server Basic Subscription entitlement that comes with GroupWise maintenance allows the customer to use as many SUSE Linux Enterprise Server subscriptions as they need to support their GroupWise system. This means that all of the following GroupWise components can run on a SUSE Linux Enterprise Server platform: POA, MTA, GWIA, Web Admin, WebAccess, CalPublisher, Novell Messenger, GroupWise Mobility Service and edirectory. Do customers using products from Novell partner GWAVA also have an entitlement to use SUSE Linux Enterprise Server? Yes. GWAVA has its own licensing agreement with SUSE regarding SUSE Linux Enterprise Server. Please refer to the GWAVA EULA for details. Are there other GroupWise ISV partners to whom the SUSE Linux Enterprise Server entitlement extends? No. W hat if the third- party solution is running on the same hardware as a GroupWise component entitled to run on SUSE Linux Enterprise Server? Third-party products may or may not also be covered. If the third-party solution is running exclusively on the same server/hardware as one of the previously mentioned GroupWise components, no additional SUSE Linux Enterprise Server subscription is required. However, if a third-party product requires its own server, a subscription must be secured for that server. This includes, but is not limited to, solutions like archiving, backup, ediscovery, disaster recovery and so on. The SUSE Linux Enterprise Server Basic Subscription entitlement is intended to be used to support GroupWise proper and its entitlements, not every sub-system, third-party integration, or companion product or solution. LIMITED LICENSE What is the Limited license, and how does it differ from previous GroupWise licensing options? The GroupWise Limited Client Mailbox license is essentially a new name for the former GroupWise WebAccess/Messenger license. This license provides rights to use a GroupWise mailbox via WebAccess. It includes exactly the same entitlements as a GroupWise Full Client Mailbox license, yet limits client access to WebAccess, mobile devices, and POP/IMAP email clients. Organizations often use this when they have deskless users, such as students, retail workers and so on, who still need access to email. The price of this license option remains the same (approximately 23 percent of the cost of a GroupWise Full Client Mailbox license). For additional details, please visit http://www.novell.com/documentation/beta/groupwise2014/gw2014_guide_admin/data/adqby0x.html (prior to p. 6

release) and http://www.novell.com/documentation/ groupwise2014/gw2014_guide_admin/data/adqby0x.html (once the product ships). Is there now a separate Novell Messenger license? Can Novell Messenger be purchased as a stand- alone product? Yes. While Novell Messenger remains an entitlement with GroupWise maintenance, it is also now available as a stand-alone product. For pricing, please consult the Novell Corporate Price List. INACTIVE LICENSE What is the new Inactive license for GroupWise? How and when is it used? The Inactive license is a new licensing option we have added to the Novell Corporate Price List. It is used in cases where a mailbox has been explicitly marked as inactive by the administrator and has not been accessed for 60 days. This is often the case when an employee leaves an organization, but the employee s email must be retained for ediscovery or compliance purposes. This license option is priced at approximately 23 percent of the cost of a GroupWise Full Client Mailbox license. Will Compliance respect the 60- day Inactive License criteria? Or will they follow the main Novell EULA page, which states 120 days? Compliance has been very involved in creating the GroupWise 2014 EULA and is in agreement with the 60-day provision for a GroupWise Inactive license. Can a customer convert or downgrade GroupWise 2014 Full Client Mailbox licenses to Limited Client or Inactive licenses? Yes. This does not require a purchase, but does require a customer request and an internal installed base record update. To do this, obtain a written or email request from your customer confirming the quantity and license type they wish to convert to. Then complete the License Conversion Request form (accessible by Novell account managers from the Sales and Marketing Resource Library) with the customer request attached. Submit this form to the underwriting team using the email address below, and they will update the customer s installed base record and document the change. For questions, email underwriting@novell.com. My customer wants to convert or upgrade Inactive or Limited Client licenses to Full Mailbox Client licenses. How do they do that? The Full Mailbox Client license is more expensive, so this requires that the customer purchase an upgrade license to the Full Mailbox client. That will add the new Full Client license to their installed base record. You may then submit the License Conversion Request form to underwriting@novell.com to have them delete the Limited client or Inactive Mailbox client that has been upgraded. p. 7

Have any changes been made to the GroupWise product to mark a mailbox as inactive and report that accurately in audit reports? Yes. The administrator can now explicitly mark a mailbox as Inactive, after which the mailbox will no longer receive new mail and GroupWise will no longer record the last login date. In addition, this action will store the date that the account was made inactive and clear any last login date/time stamp. The audit report will count and show all mailboxes that require an Inactive license (they were marked explicitly via the admin console and 60 days have passed). The audit report will continue to show inactive mailboxes as traditionally determined (that is, mailboxes that haven t been accessed for a period of time and may require administrator action) as well as a separate and explicit inactive license count. What are the differences among the three GroupWise license options? Which license type do GroupWise 2012 customers receive? See table below for descriptions of the three available GroupWise 2014 license options as well as the upgrade paths to which GW 2012 customers with current maintenance are entitled. GW 2012 License GW 2014 License Path GroupWise 2014 License Definition Summary Fee GroupWise 2012 User License GroupWise 2014 Full Client Mailbox License Allows customers to access a GroupWise mailbox in any way they want. Required for a mailbox that is accessed by the GroupWise client for Windows or Mac, GroupWise Notify, GroupWise Address Book, or a third-party plug-in to the GroupWise client API. Upgrade license fee (entitlement to use Full Client version) GroupWise 2012 Web Access/Messenger User License GroupWise 2014 Limited Client Mailbox License For mailboxes accessed only via GroupWise WebAccess or Messenger. Formerly the GroupWise WebAccess/Messenger license. Approximately 23% of the Full Client license fee N/A GroupWise 2014 Inactive License Also called an archive license. Applies only to mailboxes that have not been accessed within the past 60 days. Typically used for archive data in a mailbox that is not actively accessed. Approximately 23% of the Full Client license fee TEST SYSTEMS AND MAILBOXES How do I license a GroupWise test system or test mailboxes? We ve now provided explicit rights to use and deploy GroupWise test systems and mailboxes in the following ways: In a production system, two test mailboxes per post office, and in a non-production test system, up to 25 test mailboxes at no licensing cost. p. 8

2014 Novell, Inc. All rights reserved. Novell, the Novell logo and GroupWise are registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners. p. 9