Samsung and Financial Services Enhance the customer experience with Samsung s innovative Financial Services offerings
Samsung Electronics Australia Pty Ltd ABN 63 002 915 648 ( Samsung )
3 Industry trends and challenges Smart technology can help to deliver customer experience and assist operations Implement digital technology to deliver customer reach and manage costs The expanding digital world is changing the face of banking as financial institutions adopt new technologies to fuel growth, deliver the customer experience and assist operations. Integrated technologies are enabling mobile banking, virtual branches and a customised in-branch experience for customers. In addition, financial institutions are mobilising their operations and workforce with smartphones, tablets and applications designed to support productivity and customer satisfaction. Provide great customer experiences with smart banking processes Today s tech-savvy customers are using electronic devices and various channels to access their account information and conduct financial transactions. Call centres, branch banking, ATMs, voice recognition systems and online channels offer customers choice in how they interact with their financial services providers. Samsung can help financial institutions navigate this changing environment with products and solutions that may help to deliver: Operational Efficiency Enable collaboration between business units in real time Utilise office and retail space Attract and retain quality employees Customer Experiences Support in-branch experience, use of space and customer engagement Deliver seamless interactions across multiple channels Enable a mobile sales force Customer Engagement Deliver personal, relevant and timely customer communications to help retain, engage and cross sell Enable the mobile field force with access to real-time customer information, to better understand customers needs
4 Helping to build a great banking experience Smart technology can help to build brand loyalty by supporting a customer-centric banking experience Samsung capabilities in supporting finance Banking services on the go In today s increasingly digital environment, customers can gather information, help manage their finances and complete some transactions easily, using various digital devices. Samsung can help financial services organisations provide their clients with an integrated, interactive and multichannel experience to appeal to today s empowered customers. Deliver customer-centric banking services on the go with Samsung mobile devices and solutions Focus on your customers banking experience by providing self-service options in a multichannel environment. Customers can access and manage their accounts and receive personal, relevant information via customised apps on their compatible mobile devices. Samsung helps to deliver an engaging Branch of the Future For customers who prefer to visit a physical location, the branch of the future can engage them with relevant content, self-service options and access to experts. Samsung Smart Signage can capture customer attention with dynamic content and compelling offers in the branch. And, with Samsung MagicInfo * software solutions, it s easy to create, schedule, display and manage content from a central location. Samsung Smart Signage includes: Video walls: Deliver seamless brand images across branches, displaying updated financial, product and service information Single displays: Provide news, queuing updates, brand messages, promotional offers and general information Self-Service Kiosks: Tablet and Thin Client technology can facilitate the swift processing of paperless applications and automate the processing of some common transactions. Video Conferencing: Can assist customers to interact with off-site experts in financial planning, investments, mortgages and other products. ~ Print On Demand: Customers may also appreciate the ability to scan and print their documents. These functions can be performed through a compatible wireless printer using a Wi-Fi access point + or via Print on Tap using a compatible Samsung Smartphone. * MagicInfo Premium S software is included with displays for stand-alone applications only. For network applications, server licences are required at additional cost. MagicInfo Videowall-S and Videowall-S Author are each sold separately and licences are each sold individually. ~ Internet connection required. Data, subscription or other charges may apply. Video conferencing software and hardware including cameras are each sold separately. Usage may be subject to third party service provider agreements. + LAN network required. Data, subscription or other charges may apply.
5 Smart technology can support internal collaboration and enable mobility Samsung capabilities in finance Office of the future As financial institutions strive to streamline operations, increase agility and anticipate, and respond to, rapidly changing customer expectations, the Office of the Future is being realised. Activity Based Working (ABW) has been gaining traction in recent years, particularly in the financial services sector. Tech Research Asia s 2013 report on Activity Based Working identified internal collaboration and cross selling as the top business opportunities resulting from ABW. The Four Forces of ABW are: 1. Physical space 2. Technology 3. People and culture 4. Process and practice Support efficiency and productivity with a virtual desktop infrastructure With Samsung Smart Cloud Displays, financial institutions can: Help to create a secure computing environment Streamline processes to keep systems up to date across multiple locations Support employee mobility Enabling Collaboration Between Employees Samsung Smart Signage includes: Interactive White Boards for group collaboration and workshops Displays for teleconferencing and webcasts ~ Document Management Samsung s range of compatible printers and multifunction devices enable employees to scan, print and manage documents even when they re not in the office. Wireless Print: Using a Wi-Fi access point or Print on Tap via a Samsung Smartphone + Easy Print Manager: Administrators can check toner levels, job accounting and device settings online across the fleet* Easy Document Creator: Helps users compile and share scanned documents Field Force Enablement Lightweight, powerful tablets and smartphones provide a business-ready mobility solution for out-of-office sales activities. From presentations to accessing customer data and preparing proposals, through to accessing electronic forms, issuing policies and processing transactions, Samsung tablets and smartphones can enable your field force to engage and transact with customers, any time.* BYOD/CYOD BYOD (Bring Your Own Device): Employees may be able to bring their own devices and are given access to select business applications (usually including calendar and email). CYOD (Choose Your Own Device): Organisations approve specific devices for their networks. CYOD can be corporate or employee owned devices. Whether your organisation decides on BYOD or CYOD, helping employees stay connected and productive with access to key applications any time may have a positive impact on productivity, agility and response times. ~ Internet connection required. Data, subscription or other charges may apply. Teleconferencing software and hardware (including cameras) are each sold separately. Usage may be subject to third party service provider agreements. + LAN network required. Data, subscription or other charges may apply. * Internet connection required. Data, subscription or other charges may apply.
6 Samsung finance offerings portfolio An efficient and engaging environment may save time, deliver sales and support customer and employee loyalty. employees. Customers may gain access to some of the services they desire and staff can quickly and effectively serve customers remotely. Technology can help financial services organisations provide a By combining the latest Samsung technologies, you can create an seamless experience every step of the way. interactive and collaborative environment for your customers and Devices Video Wall Multifunction Printer (MFP) These displays have a slim bezel, delivering High-performance A4 and A3 multifunction brand images across branches and offices, printers provide enhanced document security communicating financial, product and features and print management tools. service information.* Smart display with touchscreen capability With a Samsung Touch Overlay and MagicIWB software, you can turn your Samsung Smart Display into an Interactive White Board, with the simplicity of a whiteboard and the power of a computer. Ideal for meeting rooms, Interactive White Boards enable group collaboration and the easy sharing of ideas. Solid State Drives Slow PC performance may be the result of slow read and write speeds of the main storage, rather than a lack of CPU performance. Upgrading your PCs with Samsung Solid State Drives may help your boot-up speed, application loading and overall multi-tasking performance. Tablets and Smartphones Lightweight, powerful and mobile, tablets and smartphones provide a Interactive Kiosk business-ready solution for out-of-office Kiosks are available for indoor and outdoor sales and management activities.^ deployments and can facilitate the fast processing of paperless applications and the most common transactions. From presentations to accessing real-time customer data and preparing proposals right through to electronic forms, issuing policies and processing transactions, Cloud Display Samsung tablets and smartphones can The integrated monitors with thin-client enable your employees to engage and and zero-client technology provide a transact with customers any time. computing environment that is easily managed across multiple sites, while enabling employee mobility.^ Desktop Monitors Samsung has a broad range of desktop monitors designed to help meet certain performance and budget requirements. * MagicInfo Premium S software is included with displays for stand-alone applications only. For network applications, server licences are required at additional cost. MagicInfo Videowall-S and Videowall-S Author are each sold separately and licences are each sold individually. ^ Internet connection required. Data, subscription or other charges may apply.
7 Solutions MagicInfo VideoWall Enables easy operation across multiple displays to produce a dynamic video wall that will engage and inform your customers and employees. MagicInfo Easy-to-use display solution that includes easy content design and creation, scheduling and management for Smart Signage, enabling the delivery of timely and targeted messages.* Samsung KNOX Samsung s security enhanced Android platform provides our business customers with a choice of security solutions to suit their business needs. Easy Print Manager Making it easy for administrators to remotely manage and review their print fleet, checking on toner levels, job accounting and device settings.^ Samsung Mobile Print Enables employees to scan and print using compatible tablets or smartphones featuring a simple user interface.^ Easy Document Creator Helps users compile and share scanned documents with others. Infrastructure System Air Conditioner Create a pleasant environment with Samsung air conditioning systems. Samsung systems have been selected for a multitude of prestigious developments including airports, stadiums, landmarks, hotels, shopping centres, office buildings, residential complexes and education facilities. The Samsung Digital Air Solutions team can support your project through system design and selection, supply chain management, installation and commissioning, technical support and after sales service. LED Lighting Suitable for professional and home environments, Samsung LED lighting brings you the expertise of a manufacturer that has invested years into LED technology, as seen in our smartphones, tablets and TVs. Whether decorative or functional, to light the way or illuminate an entire building, LED lighting makes modern companies shine. * MagicInfo Premium S software is included with displays for stand-alone applications only. For network applications, server licences are required at additional cost. MagicInfo Videowall-S and Videowall-S Author are each sold separately and licences are each sold individually. ^ Internet connection required. Data, subscription or other charges may apply.
What s your new business experience? A place where people are free To be where they need to be And technology is a joy to use Enhancing lives and enabling business Where people connect seamlessly And collaboration and creativity abounds Where customers enjoy rich and relevant experiences And your business is transformed To a future you ve only imagined Full of new possibilities It s the new business experience samsung.com.au/business