Exchange 2010 Unified Communications Mikkel Bach Nielsen Technology Specialist UC Microsoft Denmark mikkelbn@microsoft.com
Communications Today Instant Messaging Voicemail Video Conferencing Telephony Web Conferencing E-mail and Calendaring Audio Conferencing Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage
Microsoft Unified Communications Telephony and Voicemail E-mail/ Calendaring Unified Conferencing: Audio, Video, Web Instant Messaging Authentication Administration Storage Compliance
The Business Impact of Unified Communications How Your Company Can Survive and Thrive Today Decreasing Costs By reducing travel, communications and IT costs Improving Business Outcomes By maximizing individual productivity and fostering team collaboration
Decreasing Costs Unified Communications Brings Immediate Cost Savings Reduce Travel Expenses Saving up to 40% Reduce Telephony and Audio Conferencing Charges Saving up to 40% Lower Real Estate and Facility Costs Saving up to 40% Lower Messaging and Voice Mail Costs Saving up to 40% Reduce Cost of Communications Systems Saving up to 50% Note: See the Achieving Costs and Resource Savings with Unified Communications White Paper for details.
Improving Business Outcomes Gain Competitive Advantage with Unified Communications Improve End-User and Team Productivity Up to 30 min/day Complete Projects Faster Up to 10% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Up to 20% Attract and Retain Customers Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact of Microsoft Unified Communications white paper issued by Forrester Research.
Microsoft Unified Communications Increased productivity through communications convergence Streamline Communications Increase Efficiency, and Flexibility Amplify Protection and Control Authentication Administration Storage Compliance Provide Unified and Extensible Platform Across Devices PC, Mobile, Web
Microsoft Unified Communications Realtidskommunikation Asynkron kommunikation (Unified Messaging) Tæt integration til øvrige IT-systemer Primær klient: Communicator Live Meeting *) Outlook CRM Dokumentstyring Primære funktioner: Telefoni Instant Messaging E-mail Telefonbeskeder Sagsstyring Fagsystemer ERP Video- og webkonference Portaler Telefonmøder Fax og SMS CAD Tværgående Presence (evne og villighed til at kommunikere) Server: *) Live Meeting klienten anvendes også til Live Meeting tjenesten
Click to Communicate from Office View presence within Outlook
Click to Communicate from Office Reply to email with instant instant messaging
Click to Communicate from Office Escalate to voice and video chat
Click to Communicate from Office Share your desktop with a single click
Enable Anywhere Access Connect in real time across devices from a familiar interface PC Mobile Web
Communicate From Familiar Applications Set your presence
Communicate From Familiar Applications See presence in an e-mail Choose how you want to communicate with your contacts See the presence of all your contacts
Communicate From Familiar Applications Have a conversation
Communicate From Familiar Applications See IM conversations in progress
Bringing conferencing to everyone Whatever you Choose Wherever you are As much as you like Web conferencing Office Communicatior 2007 & Webcam Inside your organization Video conferencing R2 Tele-presence systems Extending AV enabled rooms Desktop with webcam Existing Conferencing Room with AV capability Mobile workforce Audio conferencing Telepresence and room systems Customer/partners Outside the firewall Remote workers
Unified Communications Roadmap Frequent releases add value to Software Assurance 2009 2010 Increased geographical availability
Presence Instant Messaging Soft Phone Video Call Management
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