GM Dealer IT Techline Guidelines Service and Parts Operations March 2009 As technology continues to grow, GM Service and Parts Operations continues to test, evaluate and recommend infrastructure guidelines for GM Dealers that will increase productivity, efficiencies and network security. At the same time, GM has focused its application development on utilization of the dealers existing equipment to minimize cost. GM has not required it s dealership to upgrade, replace or purchase additional network infrastructure hardware for over a year while maintaining the current GM Dealer IT Guidelines. GM SPO is getting ready to deploy the next generation of vehicle diagnostics called GM Global Diagnostic Systems, GDS. GDS will provide your Multiple Diagnostic Interface or MDI with the diagnostic abilities to allow communications with the next generation of vehicle architecture. GDS can be run in a wireless environment which will allow the mobility of PC devices and technician in-vehicle diagnostics. Laptops or Tablets will also be necessary for your technician to take a vehicle test drive and analyze data. SPO has updated the GM Dealer IT Techline Guidelines so you can understand the network and hardware infrastructure that is necessary to optimize your network and fully utilize Techline application to properly repair vehicles. To allow you to plan for your Techline infrastructure needs going forward, we have highlighted below some of the updates to the Dealer IT Techline Guidelines: GDS will require Core Duo technology and above to run GDS while Core 2 Duo and Core 2 Quad technology is recommended. Older Pentium Based desktop and laptop technology can continue to run TIS2Web, Service Information and other GM applications and web sites. Windows 2000 Operating Systems will not allow GDS to run properly and will not be XP Pro with Service Pack 3 continues to be available in business grade equipment and is the recommended operating system.
GM plans to deploy Business Vista Q2, 2009 based upon global commitments while evaluating Explorer 8.0 and Windows 7.0 benefits. Mobile Wireless PC devices such as Laptops and Tablets will be needed for GDS in-vehicle diagnosis and vehicle test drives. Small Office Home Office Wireless devices and home grade network devices are not The Dealer IT Guidelines provide suggested Wireless Access Points for running Techline applications. GMSPO has not increased the bandwidth requirements to run GDS at this time but insufficient bandwidth will result in extremely slow application downloads. Please review the Techline IT Guide Lines below which is also posted on GM Dealer Equipment web site at www.gmdesolutions.com under Techline IT Solutions. GM has also released the GM Dealer Infrastructure Guidelines for the entire dealer facility including the Service Department and Techline guidelines which is also posted on GMDEsolutions.. For additional information, please contact Techline Customer Support at 1-800-828-6860 or speak to your local Techline Consultant. 3/30/2009 Page 2 of 10
General Motors Techline Infrastructure Guide Lines for Global Diagnostic System, GDS GM DEALER INFORMATION TECHNOLOGY GUIDELINES AND EXPLANATION 9.1gds 3/30/2009 Page 3 of 10
Service Technician Guideline Summary GMSPO requires all PC and Network devices to be Business Grade. GMSPO requires one (1) PC for every two (2) technicians working in your service area. GMSPO requires Administrative Rights are enabled for the Techline PC client. If the Techline PC User ID does not have administrative rights and applications are not allowed to perform updates, your technicians will be unable to properly diagnose and program vehicles. The General Motors Dealership Techline Infrastructure Guide Lines apply to the Service Technician PC and Network devices along with the specific requirements listed below to properly run the Global Diagnostic System, GDS and Techline applications. Please refer to the GM Techline IT Guidelines and the GM Dealer Infrastructure Guidelines at the www.gmdesolutions.com site Techline IT Solutions tab for PC specifications to run Techline applications.. Global Diagnostic System Guide Line Summary GDS running on existing PC platforms within the dealership will run more efficiently when PC maintenance is performed such as disk clean, disk defragmentation, elimination of all viruses, spyware and third party software that is not required to run Techline applications GDS will run more efficiently on higher end processing PC platforms such as Intel Core 2 Duo and Core 2 Quad. Running GDS in a wireless environment will be more effective when connecting the MDI to a mobile PC wireless device running GDS with the MDI USB cable opposed to connecting wirelessly directly to the MDI. GDS application may require additional bandwidth than specified in the Infrastructure Guidelines to efficiently operate. Insufficient bandwidth will result in download times that are extremely slow. 3/30/2009 Page 4 of 10
Computer Hardware Notes: You may choose processor speeds, memory capacities, audio adapter, and hard drive capacities which exceed the Minimum or Recommended specifications based on your needs and product availability. - Windows 2000 and Windows Vista are not supported - AMD, Cyrix and Pentium III class processors are not supported - Only business-grade hardware is supported - GM does not support 64-bit operating systems Desktop PC Techline provides full support for Business Grade Models tested and validated from HP, Dell, Gateway, Panasonic and Toshiba. Processor Minimum Intel Core Duo Processors Intel Pentium IV class processors will receive best effort support Recommended Intel Core 2 Duo 2.5 GHz and above System Memory Pentium III, Celeron, AMD and Cyrix processors are not supported 2 GB RAM 512 MB RAM will not be supported 80 GB hard disk that has 15 GB of free space 3 GB RAM 250 GB hard disk and above that has 15 GB of free space Hard Disk Drive CD ROM Drive CD/DVD Combo CD/DVD Combo Serial Port 1 1 USB Ports 2 2 or more Audio Adapter 16 Bit or greater 16 Bit or greater Audio Speaker Required Required Video 1024 X 768 Screen Resolution with 1024 X 768 Screen Resolution, 32 32 bit Color and 64 MB graphic bit Color and with 128 MB of memory graphics memory or more Display 17 SVGA monitor or larger 17 SVGA monitor or larger Network Adapter 10/100 PCI Ethernet 10/100/1000 Ethernet with Optional Wireless WAN 802.11 g Warranty 1 year onsite 3 year onsite Grade Type Business Grade Business Grade Operating System MS Windows XP Pro SP3 with 32 bit operating system MS Windows XP Pro SP3 32 bit operating system Windows 2000 is no longer All Home Grade Operating Systems including XP Home are not Windows 2000 is no longer All Home Grade Operating Systems including XP Home are not All Versions of Vista are not All Versions of Vista are not supported at this time supported at this time Printer Black and White Laser Networked Laser Printer 3/30/2009 Page 5 of 10
Notebook/Laptop PC Techline provides full support for Business Grade Models tested and validated from HP, Dell, Gateway, Panasonic and Toshiba Processor Minimum Intel Core Duo Processors Intel Pentium M class processors will receive best effort support 2 GB RAM Recommended Intel Core 2 Duo 2.4 GHz or above System Memory 3 GB RAM (RAM) 512 MB RAM will not be supported Hard Disk 80 GB hard disk that has 15 GB of free space CD ROM Drive CD/DVD combo CD/DVD combo Serial Port 1 Serial Port or PCMCIA to Serial Port Converter or an Approved Keyspan or Belkin USB to Serial Port Converter for Tech 2 and VDR communications: 160 GB hard disk that has 15 GB of free space 1 Serial Port or PCMCIA to Serial Port Converter for Tech 2 and VDR communications USB Ports 2 2 or more Audio Adapter 16 Bit or greater 16 Bit or greater Audio Speaker Required Required Video 1024 X 768 Screen Resolution with 32 bit Color and 64 MB graphic memory 1024 X 768 Screen Resolution, 32 bit Color and with 128 MB of graphics memory or more Display 14.1 XGA Monitor 15.4 Display or larger Network Adapter 10/100 PCI Ethernet 10/100/1000 Ethernet Wireless 802.11 b/g Wireless 802.11 g Warranty 1 Year Onsite 3 Year Onsite Grade Type Business Grade Only Business Grade Only Home Office not supported Home Office not supported Operating System MS Windows XP Pro SP3 32 bit operating system MS Windows XP Pro SP3 32 bit operating system Windows 2000 is no longer All Home Grade Operating Systems including XP Home are not All Versions of Vista are not supported at this time Windows 2000 is no longer All Home Grade Operating Systems including XP Home are not All Versions of Vista are not supported at this time 3/30/2009 Page 6 of 10
Tablet PC Techline provides full support for Business Grade Models tested and validated from HP, Dell, Gateway, Panasonic and Toshiba. Minimum Recommended Processor Intel Core 2 Duo Processors Intel Core 2 Duo 2.4 GHz or above 2 GB RAM 3 GB RAM System Memory (RAM) 512 MB RAM will not be supported Hard Disk Drive 80 GB 120 GB or above CD ROM Drive CD/DVD combo CD/DVD combo Serial Port 1 Serial Port or PCMCIA to Serial Port Converter or an Approved Keyspan or Belkin USB to Serial Port Converter for Tech 2 and VDR communications: USB Ports 2 2 or more Video 1024 X 768 Screen Resolution with 32 bit Color and 64 MB graphic memory 1 Serial Port or PCMCIA to Serial Port Converter for Tech 2 and VDR communications 1024 X 768 Screen Resolution, 32 bit Color and with 128 MB of graphics memory or more 12.1 TFT XGA 1024 x 768 12.1 TFT XGA (1280 x 800) or above with Optional Outdoor Viewable (400 nit- brighter) LCD Display Network Adapter Wireless 802.11 b/g Wireless 802.11 g Warranty 1 Year Onsite 3 Year Onsite Grade Type Business Grade Only Business Grade Only Home Office not supported Home Office not supported Operating System MS Windows XP Tablet PC Edition MS Windows XP Pro SP3 32 bit 2005 SP3 32 bit operating system operating system All Home Grade Operating Systems are not All Versions of Vista are not supported at this time All Home Grade Operating Systems are not All Versions of Vista are not supported at this time 3/30/2009 Page 7 of 10
Wireless LAN Note; Wireless networks are not required, but if utilizing wireless networks, follow security standards below. Any wireless network must be segmented from the dealer LAN to protect customer data. Network Standard Network Access Control and Encryption Minimum IEEE 802.11 b/g or higher WPA TKIP/ WPA2 AES Recommended IEEE 802.11 g WPA2 AES Wireless Access Points The following specifications are the recommended wireless access points validated to effectively run in the GM Techline dealer service network environment. GM supports business grade access points only and does not support SOHO or Small Office/ Home Office equipment. Business Grade Wireless Access Points other than what is specified below can be used by GM dealers but may not be fully supported or receive limited support by the Techline Customer Support Center, TCSC and the Techline Consultant Field Organization for running Techline applications. Cisco Aironet 1100 Access Point PN # AIR-AP1121G-X-K9 Cisco Access Point (www.cisco.com) Cisco Aironet 1130 A/B/G Access Point PN # AIR-AP1131AG-X-K9 Cisco 1240 A/B/G Access Point PN# AIR-AP1242AG-X-K9 HP ProCurve Access Points (www.procurve.com) HP ProCurve 420 B/G Access Point PN # J8130B HP ProCurve 530 A/B/G PN # J8986A 3/30/2009 Page 8 of 10
Internet Connectivity Compliance Dealer Size Small (fewer than 200 units/year) Medium (201-899 units/year) Large (900+ units/year) Standard 512 Kbps 768 Kbps 1.54 Mbps Note: GM recommends Dealers maintain On-Demand Back-Up Internet connectivity. Bandwidth requirements listed above may result in speeds and time that could take up to one hour to complete an application download or update over the internet. Application downloads or updates may occur quarterly and not frequently. Navigation time and speed after the application download or update will be more responsive. Navigation time and speed will be determined by the amount of bandwidth speed purchased through your local internet service provider, the number of clients on your network, the type and amount of internet usage and downloading occurring by local users, (streaming video or large data downloads, gaming, file sharing programs, etc) and by your network devices and network configuration. Internet speed and performance regardless of connection type can also be greatly impacted by virus infiltration, spyware and other malicious infiltrations. DMS communication requirements can also utilize significant amounts of bandwidth. Each dealer solution should consider the overall Internet utilization requirements for each area of the dealership. Increases to the required bandwidth speeds may be necessary based upon your facility s environment. Contact Information: For dealership infrastructure support or additional information, contact Techline Customer Support or you Techline Consultant at 1-888-337-1010 Prompt 3. 3/30/2009 Page 9 of 10
The following is a set of PC Guidelines for GM Dealer Service Department use only. Techline provides full support for Business Grade Models tested and validated from HP, Dell, Panasonic, and Toshiba. Techline also requires a ratio of 1 PC to every 2 Technicians. Service Desktop PC: HP: DC5800 Family Dell: OptiPlex 360 and 760 Family models Service Notebook/Laptop PC: HP: 6730 and 6530 family models, Dell: Latitude E5500 Family, Latitude E6400ATGt Panasonic: Toughbook CF30 Series and CF52 Series Toshiba: Portégé Family Models Service Tablet PC: HP: 2530p models Dell: Latitude XT and XT2 models Panasonic: CF19 Series Toshiba: Portégé Tablet M700 Series GM Techline will continue to test and validate additional business grade equipment that becomes available for use with Techline applications. 3/30/2009 Page 10 of 10