Unified Communications Networks Security and Platforms

Unified Communications Networks Security and Platforms

About Program Who May Apply? Learning Environment Program Overview Program Architecture Partnership with Industry Index Who is Who? 2 Index

Introduction Preface About Program 3

Introduction 4 Introduction Unified communications (UC) present unique security challenges because it brings together different technologies. A UC system combines voice, video, chat, email and presence together into one unified system. As the technology has become more complex and more accessible from the public Internet, the security threat has increased. Companies must be diligent to protect their communications as they are vital to business operations. Securing UC follows many of the same security best practices that are effective in the enterprise for a variety of technologies. This track allows you to understand how to implement, operate, and maintain a secure unified communications platform. It starts from the fundamentals of data communications (CCNA Routing and Switching). Following that, it presents security basics (CCNA Security). Unified Communications networks are explained in details alongside practical integration and configuration (CCNA Collaboration). Finally, securing Cisco Unified Communications platform is presented thoroughly. All parts of the training cover high-level training of key topics, case studies, updated materials, group activities, and extensive hands on labs using up-to-date equipment.

What can Do for You? Objectives Program Overview 5

Overview 6 Program Overview Next Technology Leaders professional training offers fresh graduates a unique opportunity to engage in cross-disciplinary coursework in telecommunications. It combines rigorous technical education with invaluable business insight and entrepreneurial skills. The program provides all the theoretical aspects and hands on practice labs in the field of unified communications networks, their platforms and security.

Objectives 2 Objectives Install, configure, and operate basic IPv4 and IPv6 networks Develop core routing and switching networking skills to configure, monitor, and troubleshoot Cisco switches and routers Understand redundant topologies and troubleshoot common network issues Understand Wide-Area Network technologies and connect to a WAN Get familiar with device management and how they can be implemented Understand QoS, virtualization, and cloud services Understand core security concepts and recognize threats and vulnerabilities to networks Install, troubleshoot, and monitor network devices to maintain the integrity, confidentiality, and availability of data and devices. Secure routing and switching infrastructure and deploy basic firewall services Deploy basic authentication, authorization, and accounting services Configure and deploy basic site-to-site and remote access VPN services 1 7

Objectives 3 Objectives Learn the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Configure telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users and enable features in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Identify vulnerabilities in Cisco Unified Communications networks and describe security strategies, cryptographic services, PKI, and VPN technologies Implement network infrastructure security features Implement Cisco Unified Communications Manager and Cisco Unified Communications endpoint security features 4 8

Do for You 9 What can Do for You? 1. The training g will qualify you to pass the following international certificates exams: I. Cisco Certified Network Associate (CCNA 200-125) II. CCNA Collaboration Certification (CICD 210-060) III. CCNA Security Certification (Cisco IOS Network Security (IINS) certification exam (210-260)) 2. You will be provided with a 58.5% discount voucher for the following international certificates exams: I. Cisco Certified Network Associate (CCNA 200-125) II. CCNA Security Certification (210-260)

Process Details Program Process Who May Apply? 10

Apply? 11 Who May Apply? Fresh graduates: Communications and Electronics Engineers Computer Engineers for Unified Communications Networks Security and Platforms

Technical Applied Project On Job Training Skills Screening Admission 12

Technical Applied Project On Job Training Skills Screening Admission - Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process. 13

Technical Applied Project On Job Training Skills Screening - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 14 - Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

Technical Applied Project On Job Training Screening Skills -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders. -Enhancing Graduates Soft skills to keep a job not just get it. - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission- Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process. 15

Technical Applied Project On Job Training Skills - Technical education in the field of Unified Communications Networks Security and Platforms" by providing theoretical and hands on practice labs. - Trainees will be apple to Design, configure, and troubleshoot secured Unified Communications Networks. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders. -Enhancing Graduates Soft skills to keep a job not just get it. - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission- Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process. 16

Skills Technical Applied Project On Job Training - Trainees will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. - Technical education in the field of Unified Communications Networks Security and Platforms" by providing theoretical and hands on practice labs. - Trainees will be apple to Design, configure, and troubleshoot secured Unified Communications Networks. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders. -Enhancing Graduates Soft skills to keep a job not just get it. - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 17 - Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

Skills Technical Applied Project On Job Training - Gain practical experience required according to the actual needs of the labor market - Trainees will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. - Technical education in the field of Unified Communications Networks Security and Platforms" by providing theoretical and hands on practice labs. - Trainees will be apple to Design, configure, and troubleshoot secured Unified Communications Networks. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders. -Enhancing Graduates Soft skills to keep a job not just get it. - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 18 - Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

Skills Technical Applied Project On Job Training Graduation - Gain practical experience required according to the actual needs of the labor market - Trainees will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. - Technical education in the field of Unified Communications Networks Security and Platforms" by providing theoretical and hands on practice labs. - Trainees will be apple to Design, configure, and troubleshoot secured Unified Communications Networks. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders. -Enhancing Graduates Soft skills to keep a job not just get it. - Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 19 - Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

Program Courses Program Structure Program Architecture Program Practice 20

NTL Program Architecture Architecture English for Engineers Soft skills Technical Training Applied Project On Job Training Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the Next Technology Leaders Enhancing Graduates Soft skills to keep a job not just get it Technical education in the field of "Unified Communications Networks Security and Platforms" by providing theoretical and hands on practice labs. Trainees will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. Gain practical experience required according to the actual needs of the labor market 21

Program Courses Supportive Skills English Program for Engineers Identify common key vocabulary about modern technology. Take notes while listening/reading Identify the various parts of a C.V Write a C.V Write a Cover Letter Write a Report Practice writing business emails and/letters Practice role play situations Soft Skills Program Communication skills Presentation skills Teamwork Leadership skills Negotiation skills Problem solving & decision making Business writing Time management Project management essentials Career development CVs & interviewing skills 22

Program Courses Technical Program Courses Main Knowledge IP Telephony/VoIP Implementation. CCNA (R& S) CCNA Security CCNA Collaboration: Implementing Cisco Collaboration Devices (CICD) Securing Unified Communications Networks Applications Design and Implementation of Enterprise data networks Deploy and operate Cisco Unified Communication Implement security features to secure enterprises networks and communications infrastructure Essentials IP Networks Fundamentals 23

Learning Environment 24

Environment 25 Hardware Software Cisco Unified Communication Manager CUCM Cisco Unified Contact Center Express Cisco Unity Connection Cisco Telepresence CTS SX20HD Cisco Unified Communication Manager IM and Presence Cisco Gateways H.323, MGCP, and SIP Cisco Phones (Voice & Video) Cisco Routers (2800 & 2900 series) Cisco switches (2960, 2950 & 3560) Cisco ASA 5505 NEAX 61E Digital Switching System Nortel Meridian Option 11C PBX (IP enabled) Virtualized CUCM Cisco packet tracer Cisco interactive mentor GNS3 H.323 GateKeeper

Job Profiles Graduates Major Skills Who is Who? Graduates History 26

1 3 5 Communication & Presentations Skills leadership skills Get the skills and knowledge required to become a voice engineer Understand data networks architecture, networking, and operation Design voice, video, and unified communications solutions for enterprise networks Implement and administer security in enterprise networks 2 4 6 Major Skills 27

Job Profiles rofiles Job 1: Enterprise Network Engineer Design and implement of a secure voice, video and data network infrastructures. Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Design a collaboration and unified communications solution for multisite enterprise networks. Design and Implement Cisco Unified Communications Security. Deploy, maintain and administer unified communications solutions in a multi-vendor environments. Migrate/integrate legacy PBX infrastructure to unified communications Integrate the enterprise network with Public Switched Telephone Network 28

rofiles Job Profiles Job 2: Voice Solutions Engineer Design, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data, voice, and video infrastructure. Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building. Perform troubleshoot on all voice & video services for all LAN and WAN hardware modules and configure appropriate communication media modules. Monitor all customer inquiries and ensure appropriate resolution of same. Plan network capacity for network and perform troubleshoot on existing network. Coordinate with technicians and perform installation and migrations of various technology solutions within network. Some voice engineer jobs involve providing customer support to those who consume voice and/or multimedia services from a company. 29

rofiles Job Profiles Job 3: Enterprise Security Engineer Identify and document information security vulnerabilities and risks Develop remediation plans to address identified risks and vulnerabilities Implement, manage, and monitor security systems Track progress on remediation of identified risks and vulnerabilities and provide appropriate reporting. Develop security policies, standards, procedures, checklists, and guidelines tailored to meet the requirements of the organization. 30

Program will qualify graduates to be certified in: Cisco Certified Network Associate (CCNA) Routing and Switching (200-125) The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. CCNA Security Certification (Cisco IOS Network Security (IINS) certification exam (210-260)) This certificate validates the candidate's knowledge of secure network infrastructure, understanding core security concepts, managing secure access, VPN encryption, firewalls, intrusion prevention, web and email content security, and endpoints. Implementing Cisco Collaboration Devices (CICD 210-060) This certificate validates the candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is certified on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. 31

Appendix 32

Course 1: CCNA (R&S) Introduction to Networks OSI Model and TCP/IP Model. Physical and Logical Network Topologies. Internet protocols: IPv4& IPv6. Subnetting IP Networks. Routing and Switching Essentials Static Routing Protocol Switching Concept. VLAN and Inter-VLAN Routing. Network Addresses Translation Scaling Networks LAN Design Spanning Tree Concepts Link Aggregation Concepts Dynamic Routing Connecting Networks WAN Concepts Network Security and Monitoring Quality of Service Network Troubleshooting Course 2: CCNA Security Modern Network Security Threats Authentication, Authorization and Accounting Implementing Firewall Technologies Implementing Intrusion Prevention Securing the Local Area Network Cryptographic Systems Implementing Virtual Private Networks (VPNs) Implementing Cisco the Adaptive Security Appliance (ASA) Advanced Cisco Adaptive Security Appliance Managing a Secure Network Course 3: IP Telephony/VoIP Fundamentals VoIP Design Elements VoIP Overview VoIP Network Components VoIP Fundamentals Implementation strategies for IP telephony Codecs & DSP Fax & Modem over IP VoIP Dial-plan Enhancing and Extending an Existing Dial Plan to Accommodate VoIP VoIP Control Protocols H.323, MGCP, and SIP 33

Course 4: CCNA Collaboration Introduction to Cisco Unified Communications Solution Understanding the Components of Cisco Unified Communications Understanding Cisco IP Phones Cisco Unified Communications Manager Express Getting Familiar with CME Administration Managing Endpoints and End Users in CME Understanding the CME Dial Plan Enabling Telephony Features with CME Cisco Unified Communications Manager Administrator and End-User Interfaces Managing Endpoints and End Users in CUCM Understanding CUCM Dial Plan Elements and Interactions Enabling Telephony and Mobility Features with CUCM Enabling Mobility Features in CUCM Voicemail and Presence Solutions Voice Messaging Integration with Cisco Unity Connection Enabling CM IM and Presence Support Voice Network Management and Troubleshooting Common CME Management and Troubleshooting Issues CUCM Monitoring, Maintenance, and Troubleshooting Monitoring Cisco Unity Connection Course 5: Implementing Cisco Unified Communications Security Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals Assessing Vulnerabilities of Cisco Unified Communications Networks Describing Security Implementation Strategies Describing Cryptographic Services and Functions Describing Key Management and PKI Describing IPSec and Cisco AnyConnect SSL VPN Cisco Unified Communications Manager and Endpoint Security Features Hardening Cisco Unified Communications Endpoints Implementing Toll-Fraud Prevention Implementing Native Cisco Unified Communications Manager Security Features Implementing Cisco Unified Communications Manager Security Features Based on Security Tokens Secure Cisco Unified Communications Integration and Features Implementing SRTP to Gateways and Signaling Protection by IPSec Implementing Secured Trunks. 34

35 Instructors Assistant Prof. Hanaa Abdel Aziz Assistant Prof. Ashraf William Assistant Prof. Adel Mounir Assistant Prof. Ahmad Abdel Moneim Eng. Hussein Harb Eng. Sahar Alshazly Eng. Heba Saied Eng. Eman Omar Eng Reda Ragab