ABB Process Automation, September 2014 ABB Process Automation Services Services that add life to your products, systems and processes September 26, 2014 Slide 1 1
ABB Process Automation Services A proven leader ABB ranked #1 in supplier-provided services of all automation companies worldwide by ARC 20,000 service employees in the field Serving customers in over 100 countries September 26, 2014 Slide 2 2
ABB Process Automation Services We understand your equipment and processes Equipment types Process Control Systems Quality Control Systems Turbine Control Systems Instrumentation and Analyzers Drives & Drive Systems Medium Voltage Drives Motors Marine Propulsion Systems Cranes Electrical systems Industries Cement Chemicals Crane Marine Metals Mining Oil & Gas Pulp & Paper Turbocharging Utilities September 26, 2014 Slide 3 3
ABB Process Automation Services We help solve your business challenges Your challenges: Over-allocated resources performing services, leading to lost production and inefficiency Limited capital driving need to extend asset life Fewer technical and process skills; training, headcount, retirement and retention issues Environmental, health and safety compliance Energy cost continues as a long-term concern Fewer lines running and fewer orders drive need to ensure plant and production reliability September 26, 2014 Slide 4 4
ABB Process Automation Services We address your entire asset lifecycle ABB Service Portfolio Design & Construction Installation & Commissioning Warranty & Post-warranty Front-end engineering Detail Engineering Equipment selection & procurement Construction Commissioning Start-up Operation Lifetime extensions Decommissioning Spares and Consumables Installation and Commissioning Training Maintenance Repairs Preventive Maintenance Advanced Services Extensions, Upgrades and Retrofits Replacement End-of-Life Services Engineering and Consulting (Asset Lifecycle, Energy Efficiency, Process Safety) September 26, 2014 Slide 5 5
ABB Process Automation Services We care for your needs Rapid Response We guarantee fast and flexible service response to maximize your equipment availability. Lifecycle Management We provide you powerful tools and our knowledge base to optimize and extend the lifecycle of your equipment. Performance Improvement We are your strategic partner to improve productivity, usability, reliability, cost-efficiency and energy-efficiency. Operational Efficiency We optimize the usability and efficiency of your equipment and systems to increase productivity. September 26, 2014 Slide 6 6
ABB Process Automation Services Lifecycle Management Lifecycle Management We provide you powerful tools and our knowledge base to optimize and extend the lifecycle of your equipment. Issues we typically see: Requirements for additional capacity Financial justification needed for upgrades/evolution Limited capital available Control systems and software obsolescence issues Additional production needed Goals and objectives: Extend system life Improve system response Plan for lifecycle, evolution and upgrades Certification and compliance with Safety, Health and Environmental September 26, 2014 Slide 7 7
Advanced Services System Performance Monitoring September 26, 2014 Slide 8 8
Advanced Services Benchmark Fingerprint Health Check Rapid Response Performance Improvement Lifecyle Management Operational Efficiency Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time. Advanced Services provide continuous improvement for automation and processes through a systematic approach to problem-solving and a pro-active commitment to service. Sophisticated report simplifies management decision process by focusing on high impact opportunities for improvement Improvement plan provides clear path to quickly closing performance gaps Provides a solid foundation for continuous improvement based on data analysis methodology. September 26, 2014 Slide 9 9
Advanced Services Benchmark Reports Benchmark Report Status Overview Control system KPI status verification An easy to read Traffic Light control system report Effective tool for identifying performance issues Analyzes most relevant system parameters and KPI s Shows the system status and highlight deviations and potential risks May 15, 2009 Slide 10 10
Advanced Services Benchmark Reports Benchmark Report Status Overview Automatic data collection Automatic data analysis Automatic report generation Easy-to-use tool Summarizing results in table format with short KPI definition Traffic light assessment good ambiguous incorrect May 15, 2009 Slide 11 11
Advanced Services Fingerprint Rapid Response Performance Improvement Lifecyle Management Operational Efficiency System Fingerprint is a complete audit of control system status and performance, including analysis, impact and recommendations Reduces risk and increases uptime through proactive maintenance Increases system performance, availability and reliability Bridges performance gaps with in-depth analysis and recommendations September 26, 2014 Slide 12 12
Advanced Services Health Check Rapid Response Performance Improvement Lifecyle Management Operational Efficiency Comprehensive evaluation of critical areas that affect system performance, including hardware, software, firmware, system and Ethernet communications, and current maintenance practice Reduce maintenance cost Improve system maintainability Reduce component failures Enhance system performance September 26, 2014 Slide 13 13
Advanced Services System 800xA Benchmark Reports Software Status Report Validates the software installation against the requirements of ABB releases Performance Status Report Validates hardware and software components and runtime parameters against system requirements and best practices 14
Advanced Services Scope of 800xA data collection and analysis 15
Advanced Services Advant MOD 300 Benchmark Reports Validates hardware and software components and runtime parameters against system requirements and best practices Device Status System State System Performance Check CPU Load CCF Load Memory Pool Usage Message Statistics MOD 300 Message Statistics DCN Statistics Current Utilization of Control Network Check Maximum Utilization of Control Network Check 16
Advant MOD 300 Benchmark Scope of Data Collection and Analysis 1) 1) 1) covered in System 800xA Benchmark 17
Advanced Services Cyber Security September 26, 2014 Slide 18 18
Cyber Security In the News Some press articles In the News http://www.bloomberg.com/news/2014-06-30/symantec-warns-energetic-bear-hackers-threaten-energy-firms.html 19
Cyber Security 2014 Control System Attacks Control Systems need to be patched in order to avoid vulnerability Vulnerabilities of systems are reported on the ICS-CERT web page (Home Land Security) Frequency of cases and frequency of attacks within the last 2 months are on the rise General Announcements DCS, SCADA, PLC, September 26, 2014 Slide 20 Home Land Security http://ics-cert.us-cert.gov/#recentlypublished 20
Cyber Security 2014 Control System Attacks Industry has become a key target for attackers The number of attacks on control systems has been rising dramatically since end of June! 1000 attacks on utility companies on July, 1 1500 attacks on oil & gas companies on June, 23 Attacks on all companies in energy and oil sector in Norway on August 28 Home land security reports show that control systems have also become vulnerable. Siemens in May, July (WinCC), and August (S7-1500) Honeywell in July (web controller) Emerson DeltaV in May Yokogawa Centum in July ABB IED in July Copa Data SCADA in June Omron in July Schneider Wonderware in August Without cyber security measures including security updates and patching this creates a potential risk September 26, 2014 Slide 21 21
Cyber Security More 2014 Control System Attacks NEW http://hackmageddon.com/2014-cyber-attacks-timeline-master-index/ September 26, 2014 Slide 22 22
Cyber Security Common Risks and Threats just a few examples? RISKS Hacking RAT SWC Malicious software Employee Mistake THREATS Manipulated User Profiles, e.g. (remote) access by strangers Manipulated PC Configurations, PCs become RAT holes Theft of valuable information, e.g. intellectual property (recipes, control strategy) Potential for Sabotage, e.g. loss of control, modified control parameters RAT Remote Access Trojan, SWC - Strategic Web Compromise http://www.controlglobal.com/multimedia/2013/what-is-cyber-security-and-why-is-it-important/ 23
Cyber Security Why is it now an issue for Control Systems? 24
Cyber Security Home Land Security View on attack points September 26, 2014 Slide 25 http://ics-cert.us-cert.gov/content/overview-cyber-vulnerabilities 25
Cyber Security Defense Measures The coordinated use of multiple security measures, addressing people, technology, and operations Procedures and Policies Physical Security Security Updates User Access Control Intrusion Protection Intrusion Detection High availability solutions Protect Against Security Threats Only available for supported versions 26
26.09.2014 Cyber Security Security Update Service Rapid Lifecycle Response Management Operational Performance Efficiency Improvement Using ABB Windows Security Update Service (WSUS), the latest security updates can be immediately deployed after daily validation and approval by ABB. Control system always updated with the latest patches System performance and security on the highest level Minimize user efforts in evaluating, installing and testing of security patches and updates Reduce the risk of introducing an unauthorized patch into a running system Enhance safety and security against cyberattacks and cyber threats 27
Summary September 26, 2014 Slide 28 28
ABB Control Technologies Services Services that add life to your products, systems and processes Rapid Response Training Life Cycle Parts Services Lifecycle Management ServicePro System Evolution Operational Efficiency Automation Sentinel Performance Improvement My Control System Advanced Services Service Agreement Consulting ServicePort September 26, 2014 Slide 29 29
ABB Process Automation Services Our claim and commitment to our customers We respond rapidly, manage your investment lifecycle, improve performance and enhance operational efficiency With over 20,000 trained experts in 100 countries, no other company can respond more quickly with a deeper understanding of your systems and processes We maintain the highest competence in automation and production processes so problems are solved quickly, correctly and safely By helping you plan for your entire asset lifecycle, process disruptions are minimized, risks are mitigated, and sustainable improvements are achieved Our portfolio aligns with your strategy to ensure business goals are met as cost effectively as possible September 26, 2014 Slide 30 30
Questions September 26, 2014 Slide 31 31
September 26, 2014 Slide 32 9AKK106281 32