Experience Sennheiser Perfection is always relative: Users have different expectations from their headsets depending on their needs. For professional users, that need is to communicate as effectively as possible. With Sennheiser s range of headsets, the combination of exceptional HD sound, quality design and build and a focus on real life usability - give the best performance possible in offices, contact centers and Unified Communications environments. Please visit us at: www.sennheiser.com/cco Sennheiser is one of the world s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for both business and entertainment. Drawing on the electro acoustics expertise of Sennheiser and the leading hearing healthcare specialist William Demant, Sennheiser Communications wireless and wired headsets for contact centers, offices and Unified Communications professionals are the result of Sennheiser s and William Demant s joint leadership in sound quality, design, wearing comfort and hearing protection. Excelling your Unified Communications Experience Sennheiser Communications A/S Industriparken 27 DK-2750 Ballerup Denmark
Handset sound quality Headset versatility The Avaya Sennheiser Cooperation Sennheiser is participating in the Avaya DevConnect Program to offer a wide range of premium headsets that are compatible with Avaya desk phones and Avaya one-x Unified Communication clients. The Avaya DevConnect program unites Sennheiser and Avaya to deliver compliance tested wired and wireless solutions enabling joint customers to communicate in the way that is most comfortable for them, wherever they are, with plug-and-play simplicity, proven compatibility and high-quality audio. Sennheiser sound quality Call after call You benefit from a fully tested solution where all call-control features can be used via the Sennheiser headset, i.e. answering and ending calls, adjusting volume or muting the call. With Sennheiser wireless headsets all call-control features can be handled remotely, even up to 55m away from your desk in a typical office environment. This provides you with maximum mobility to roam around the office while still being able to communicate. The Sennheiser premium headsets provide excellent sound quality, wearing comfort and hearing protection for Contact Centers, Offices and Unified Communications professionals. / Sennheiser Avaya Evaluation Program The Sennheiser - Avaya Evaluation Program is established for you to try out our headset solutions before deciding on which solution you want to choose for your Avaya phones or Avaya one-x Unified Communications client deployment. We think that hearing is believing, which is why we would like you to evaluate our headsets together with your Avaya solution. For more information or to enroll in the program, please write a mail to: avaya@senncom.com or simply check www.sennheiser.com/avaya Migrating your traditional handset with a soft phone client including a headset for voice communications, often means sacrificing on the sound quality. What really differentiates Sennheiser from other headset manufacturers is the quality of the sound. Nobody does it better. Our range of Avaya compatible wired and wireless headsets are specifically designed to excel your desk phone and communication experience by delivering unrivalled premium sound quality. Call after call. Why change? Whatever the environment, our headsets allow callers to sound exactly as they do when using a standard telephone handset - or better. Sennheiser is in a class of its own because we are manufacturing wired and wireless headsets where sound quality is never sacrificed. Try one and you ll see what we mean. Sennheiser & Avaya brochure 2 3
New Century headsets SC 630 USB CTRL (single-sided) SC 660 USB CTRL (double-sided) Quality speaks louder than words Quality speaks louder than words Getting the most efficient performance out of your people is the key to a profitable enterprise, and choosing a premium headset like Sennheiser Century Series makes sound business sense: With Sennheiser HD voice clarity and built-to-last quality, your staff can perform at their best. Designed for quality-conscious contact center and office professionals who require Sennheiser HD voice clarity, extreme durability and wearing comfort. Sound leadership With Sennheiser HD voice clarity and ultra-noise cancelling microphone, the Sennheiser Century Series optimizes speech intelligibility even in noisy contact center and office environments. Quality design Stainless steel and brushed aluminum parts with a unibody headband construction create an iconic, high-end design that enhances strength and robustness. User focus Features include sound-enhancement technology for voice clarity with leatherette ear-pads for powerful sound and wearing comfort. A metal reinforced headband maintains a perfect fit and is numbered for easy accurate adjustment. Sennheiser ActiveGard technology provides users protection from acoustic shock and sudden sound surges. Features and Benefits: Sennheiser HD voice clarity wideband sound for a natural listening experience Ultra noise canceling microphone for perfect speech transmission Sound-enhancement profiles perfect for communication and music High-quality neodymium speaker for outstanding HD audio quality ActiveGard technology protects users from acoustic shock and sudden sound surges Stainless steel hinge on speaker joint for maximum strength Brushed aluminum parts for strong and lightweight design Unibody headband construction for maximum strength at stress points Kevlar * reinforced cable for extreme durability Large leatherette ear-pads for exceptional wearing comfort and powerful sound Ultra sonic welded microphone housing for maximum durability Extension headband with number indications for accurate adjustment 90 degree turnable speaker-housing for space saving storage and transport Ultra sonic welded ergonomic call control unit strong and compact Unique magnetic holder for one-touch use of call control unit Call control unit allows for easy answer/ end a call, volume up/ down, microphone mute and redial last outgoing call * Kevlar is a trademark of DuPont. Sennheiser & Avaya brochure 4 5
DW Office Ear hook DW Office is a single- sided DECT headset for your desk phone and softphone. Choose between ear hook and headband wearing style Noise-canceling microphone DW Pro 1 DW Pro 1 is a single- sided DECT headset for your desk phone and softphone. Single-sided headband wearing style Ultra noise-canceling microphone for noisy working environments DW Pro 2 DW Pro 2 is a double- sided DECT headset for your desk phone and softphone. Double-sided headband wearing style Ultra noise-canceling microphone for noisy working environments Sennheiser Wireless Series Sennheiser Sound Quality & Premium Design Features and Benefits: Sennheiser HD voice clarity wideband sound for natural listening experiences Noise and ultra noise-canceling microphone filters out unwanted background noise Pairing for desk sharing and phone conferences intuitive and easy to set up Microphone mute and volume up and down intuitive user interface Full workday talk time 8 hours in wideband sound mode and 12 hours in narrowband sound mode Re-charge 50% of your battery in 20 minutes intelligent fast charging Long distance wireless range in typical office building: up to 55 m (180 ft) and in line of sight: up to 180 m (590 ft) ActiveGard technology protects your hearing against acoustic shock SD Office* Ear hook SD Office is a single- sided DECT headset for your desk phone and softphone. Choose between ear hook and headband wearing style Noise-canceling microphone SD Pro 1* SD Pro 1 is a single- sided DECT headset for your desk phone and softphone. Single-sided headband wearing style Ultra noise-canceling microphone for noisy working environments SD Pro 2* SD Pro 2 is a double- sided DECT headset for your desk phone and softphone. Double-sided headband wearing style Ultra noise-canceling microphone for noisy working environments * The SD series is only available in the Americas Sennheiser & Avaya brochure 6 7
Hear and be heard Wherever New PRESENCE headset PRESENCE UC Hear and be heard. Wherever Presence UC is a premium headset for mobile Unified Communications professionals, who require consistently excellent HD sound and HD voice clarity around the office, in the car and outdoors. Sound leadership Building on Sennheiser s 70 year legacy of sound leadership, new developments include SpeakFocus and WindSafe technologies to optimize communication in noisy environments both indoors and outdoors. With best-in-class Sennheiser HD voice clarity using unique 3 digital microphone system, Presence UC optimizes speech intelligibility in challenging environments. The headset also provides high-quality audio for podcasts. For peace of mind, ActiveGard provides protection from acoustic shock. Quality design With a focus on quality materials and wearability, Presence UC s slim iconic design and subtle aluminum microphone boom arm represent the ultimate in discretion for business professionals. Features and Benefits: Best-in-class sound Legendary Sennheiser HD sound and HD voice clarity ensure a clearer and more natural audio experience Optimized speech clarity Unique SpeakFocus technology with 3 digital microphones enhances HD voice clarity in all sound environments and provides the listener with a consistently clear sound Wind noise reduction WindSafe technology reduces wind noise in outdoor situations Hearing protection ActiveGard technology protects you from acoustic shock and sudden sound surges Extended talk time Up to 10 hours narrowband and 8 hours wideband call time between charges Maximized UC performance Plug and play compatibility with major UC and softphone brands Multi-connectivity Seamlessly switch between softphone and mobile calls Increased range - Up to 25 m (82 ft), dependent on device and environment Instant status - Via voice prompts User focus Presence UC is optimized for major UC and softphone brands and enables multi-connectivity and seamless switching between softphone and mobile calls from a single headset. Features include a unique sliding microphone with integrated on/off power slide and up to 10 hours call time between charges. Sennheiser & Avaya brochure 8 9
Sennheiser Wireless Headsets for Contact Centers and Offices DW Office DW Pro 1 DW Pro 2 SD Office* SD Pro 1* SD Pro 2* Work Environment Normal and noisy Extremely noisy Single or Double-sided Headset Wearing Style Single-sided Double-sided Headband Earhook Sound Quality & audio Ultra noise cancelling microphone Noise cancelling microphone Adjustable boom arm Device Call Control to desk phone to PC Call answering & end Volume/mute Talk & Charge time Talk time up to Charge time 1h 1h 1h 1h 1h 1h Range Typical office Line of sight Up to 55m (180ft) Up to 180m (590ft) Up to 55m (180ft) Up to 180m (590ft) Up to 55m (180ft) Up to 180m (590ft) Up to 180ft Up to 180ft Up to 180ft Up to 590ft Up to 590ft Up to 590ft * Only available in the Americas Sennheiser & Avaya brochure 10 11
Sennheiser Wired Headsets for Contact Center and Offices Culture Series SC 30 Culture Series SC 60 Circle Series SC 230 Circle Series SC 260 Century Series SC 630 Century Series SC 660 SH Series CC Series Primary Usage Deployment Mid-range High-end Primary Usage Deployment Mid-range High-end Single or Double-sided Headset Single-sided Double-sided Single or Double-sided Headset Single-sided Double-sided Ear Pads Leatherette ear pads * * * Foam ear pads Ear Pads Leatherette ear pads Foam ear pads HD voice clarity wideband & narrowband HD voice clarity wideband & narrowband Sound Quality Noise cancelling microphone Sound Quality Noise cancelling microphone Adjustable mic boom arm Adjustable mic boom arm Device to desk phone to PC Device to desk phone * * to PC * * Call Control Call answering & end Volume/mute Call Control Call answering & end * * Volume/mute * * ActiveGard technology ActiveGard technology Features Numbered headband-grooves Ultra lightweight headset Features Numbered headband-grooves Ultra lightweight headset Name tag personalisation Name tag personalisation * Option available (with additional accessories) For latest information of the CC&O product portfolio, please visit www.sennheiser.com/cco Sennheiser & Avaya brochure 12 13
ActiveGard The benefits of ActiveGard patented technology: Employees working in a phone-based environment or contact center will be only too aware of constant external noise from other conversations, ring tones of electronic devices, background chatter and even street noise. While this may well be a typical feature of a usual working day, companies and their staff have a shared interest in ensuring that hearing is fully protected when wearing a headset and that no adverse effects are experienced over the long term. Employees may occasionally handle a call during which they experience a sudden and often unexpected sound surge. This is commonly known as an acoustic shock. Sennheiser s ActiveGard technology protects headset users from potential hearing loss or damage on the rare occasions where they experience this type of event leaving them secure in the knowledge that they can continue a conversation without any interference or loss of clarity. With the introduction of softphone-based telephony, the ActiveGard technology has been adapted to provide users of Sennheiser s digital (USB and wireless) headsets the same security and sound safety. This means that regardless of the choice of professional headset, users can be sure that ActiveGard is always on duty to protect their hearing, ensuring that nothing unexpected gets in the way of important conversations. Protects users against sudden sound surges and acoustic shocks Limits maximum sound pressure on all Sennheiser CC&O headsets to international telecommunication standards* of 118 db (SPL) Keeps the volume of a sound peak at a safe and comfortable level Allows safer and stress-free working when using a headset * Examples include: ITU-T Recommendation P.360, I-ETS 300 245-2, I-ETS 300 677 and UL/CSA60950-1. Traditional systems: Dialing Talking Acoustic burst Compression Peak-clipping Sennheiser & Avaya brochure 14 15
Deutsche Telekom Customer Service Sennheiser CC 550 and Avaya 9620 IP Telephones Challenge: In 2010, Deutsche Telekom, the leading German based telecom provider, decided to consolidate its customer support operations (DTKS). The company planned to reduce its existing contact centers from more than 60 to only 33, but maintain its 14,220 customer support agents. Deutsche Telekom considered the comfort of its customer support agents of paramount importance in these new and modern contact centers. Accordingly, the company required that the maximum ambient noise level should not exceed 60 db. In addition, a number of other initiatives were included in the new design to help optimize the comfort and safety of the agents. to 14,220 contact center agents. Each employee received their new headset along with a booklet explaining the rationale for choosing this particular headset. Value: The DTKS is delighted with the performance of the Sennheiser Communications CC 550 headset. The headset is the key working tool for our employees, said Gero Niemeyer, head of Customer Service and Telemarketing at DTKS. For the selection of models: safety, voice clarity and wearing comfort were the most important criteria. The Sennheiser solution has really convinced us on all parameters. Avaya 9620 IP Telephones Solution: The company selected Avaya 9620 IP Telephones for its new contact centers and needed to find a suitable headset solution that would fit its requirements for the DTKS. After intensive testing, Deutsche Telekom chose the Sennheiser Communications CC 550 headset as the new standard for DTKS. The headsets were deployed throughout the 33 centers Sennheiser CC 550 Sennheiser & Avaya brochure 16 17
Sennheiser world leaders in professional audio and voice communication The Sennheiser story For 70 years, the name Sennheiser has stood for the highest quality products and customized solutions across all areas of sound recording, transmission and reproduction. As one of the world s leading providers of integrated solutions for electro-acoustic products, systems and services, Sennheiser constantly sets itself the challenge of developing creative solutions that satisfy the requests and requirements of our customers. What motivates Sennheiser A series of groundbreaking innovations has given Sennheiser and its products their well-deserved global reputation: these include the invention of the shotgun microphone in the fifties and the development of open headphones in the sixties. This was followed in the seventies by infrared transmission technology and in the eighties by innovations in multi- channel RF wireless transmission. Head-related surround sound systems were the highlight of the nineties, and intelligent audio information systems were launched in the new millennium. Products and systems The range of products on offer include microphones, wireless microphone and monitoring systems, conference and information systems as well as aviation and audiology products. The world s leading manufacturer of studio microphones, Georg Neumann, is also part of the Sennheiser Group. Sennheiser & Avaya brochure 18 19