Business Customer Demarcation Information The intent of this document is to clearly define Communications terminology and deployment with reference to business data customers and services. 1. What is a Demarcation Point? a. A Demarcation Point (Demarc) is the mutually agreed upon location between TELUS Communications Inc. and the building owner, at the time of the building construction that provides for the interconnection of TELUS Communications Inc. and customer facilities. The Demarcation Point is also referred to as the "Customer Connection Point" in the TELUS Communications Inc. Tariff. TELUS Network Service Facilities include facilities that connect TELUS Communications Inc.'s Central Office to the Network Interface at a residence, building or property. Customer facilities or distribution facilities include inside wire, raceways and housing required to place in building wire from the Demarcation Point and the customer's station apparatus or terminal equipment. Inside wire is terminated on Connecting Blocks. b. Provides Electrical Protection The Demarc panel includes Protectors: A device placed at the customer's premise on incoming network lines to protect against lightning and power surges. c. The panel is connected to a customer/builder provided #6 ground wire at the time of building entrance being provisioned. d. The "Building Industry Consulting Service" (BICS) standards, outlines the responsibilities of the customer/developer, prior to TELUS Communications Inc. providing Network Service, i.e. on private property up to the Demarcation Point. e. The BICS requirements are conditions of service, according to Canadian Electrical Code and Tariffs. 2. What does a TELUS provided Demarc include? a. Copper 1. Outside Copper Communications Cable 2. Termination Panel (see section 4 for pictures) Electrical Protection (all outside TELUS owned cables connected to the TELUS network will always have electrical protection). Page 1 of 14 2017-08-29
b. Fibre Connectivity to TELUS facilities from the Area s Central Office through this Customer Connection point. 1. Outside fibre communications cable 2. Termination Panel, which include connectivity to TELUS facilities (see Section 4 for pictures). 3. Where is a Demarc located within a given premise? a. For all new installation, the location for the Demarc is called the Main Telephone Room (MTR) (unless a grandfathered location was mutually agreed to in an existing building, with reference to the statement in Section 1a of this document). b. It is typically the first point of entry access into the building by the outside telephone cable. c. It is where the main outside telephone cable is terminated onto a protection panel. d. The room used as the cross-connecting point of incoming cables from TELUS Communications Inc.'s Central Office and the in-building cable system. e. Often can be found: i. near the building s main power panel ii. in the building s furnace or utility room iii. for multi-tenant building, can be in a separate utility room having an outside entry iv. on high-rise building, usually on a basement level or main floor f. Voice Service Demarc is always the termination panel in the Main Telephone Room (MTR). g. Data Demarc is always the termination panel in the Main Telephone Room (MTR). TELUS can extend the inside wiring (copper and fibre) as requested by the customer to an alternate location. Time and charges will apply depending on the service being applied for. 3.1 Copper Demarcation Tariff Within the City of Edmonton The source for this portion of this document is TELUS Communications Inc. Tariff CRTC 18001. Non-Multi Dwelling Units Tariff Item 26.1 Multi Dwelling Units Tariff Item 26-A.1 Tariff Item 26.9 Tariff Item 26.10 Outside the City of Edmonton (Alberta Province) The source for this portion of this document is TELUS Communications Inc. Tariff CRTC 18001. Tariff Item 25.1 Page 2 of 14 2017-08-29
Tariff Item 25.2 Tariff Item 25.3 Tariff Item 25.4 In the Province of British Columbia The source document for this portion of this document is TELUS Communications (BC) Inc. Tariff CRTC 1005. Non-Multi Dwelling Units Tariff Item 97, A (1) Multi Dwelling Units Tariff Item 97, A (2) Tariff Item 97, A (3) Tariff Item 97, A (4) For further clarification on BICS regulations, please visit our website located at http://about.telus.com/community/english/about_us/for_our_customers/building_industry_consulting_ser vices. 3.2 Point of Service vs. Demarcation Point for Terminating Equipment Purpose The purpose of this section is to identify the difference between the point of demarcation and the point of need for the customer and processes to follow for the appropriate situation. Demarcation Point The demarcation point is defined as a specific location in telephone wire, cable, or other transmitting media on a property owner s premises that separate the facilities furnished and owned by the Company and any other facilities. It is the physical location where the wires and facilities on one side of the point are under the responsibility and control of the Company, and the wires and facilities on the other side of the point are under the responsibility and control of a different party (building owner or customer). Time and material is charged for all work beyond the demarcation point. Point of Service Where the service parameters require terminating equipment such as loopbacks, modems, line-drivers or other active devices, this equipment can be placed at the end of inside wire. Such equipment is not to be considered a demarcation location but as a Point-of-Service. The presence of this equipment is noted on the service order and should be removed when the service is canceled. The time taken to install, option and test the terminating equipment located at the point of service should be charged against the service order if provided as part of a bundled service and is TELUS owned. If the terminating equipment is CPE then extra billing is required (an ELR should be generated to bill the customer for the time to install option and test CPE equipment). Page 3 of 14 2017-08-29
4. What does a Demarc look like? a. Copper based services Voice services up to T1 rate special circuits. i. Old style terminal Outside Cable Inside Cable / wire, with fire rated outer jacket Customer owned Tie cable to another building on the same premise Tie cable termination block Jumper wire Inside cable termination block Outside cable Demarcation Figure 4a-i Screw in Electrical surge protectors Page 4 of 14 2017-08-29
ii. Newer style terminal for Small business (up to 25 lines) Outside cable Demarcation termination TELUS side For TELUS approved personnel only Customer side Inside wire, with Fire rated outer jacket, connected directly to the customer termination strip Plug in Electrical surge protectors Grounding Outside Copper cable Outside Fibre cable Grounding Conduit to the property line Figure 4a-ii Page 5 of 14 2017-08-29
iii. Newer style terminal for larger business (up to 100 lines) Jumper wire Figure 4a-iii Termination of Inside house cable / wire which comes with Fire rated outer jacket. b. Small business Fibre based service 10 meg., DS3, and OC rate (and above) special services Outside fibre Fibre Demarcation Patch Panel for fibre termination TELUS side TELUS approved personnel only Customer side Figure 4b Page 6 of 14 2017-08-29
c. Large high rise multi tenant building supplying fibre based services Main Telephone Room MTR Building riser cable & termination panel See Section 5d & figure 5e TELUS fibre cable termination panel Figure 4c TELUS Passive Course Wave Fibre Multiplexer (CWDM) d. TELUS Passive Course Wave Fibre Multiplexer (CWDM) This unit provides E10 & E100 services using 2 fibre strands between the TELUS Central Office and the building termination unit. The in ports of the unit would be patched into the buildings TELUS demarcation patch panel. The out ports of the unit would patch to the customer s riser fibre or electronics within the main Telephone room. Mounting Bracket TELUS Passive Course Wave fiber multiplexer (CWDM) Figure 4d Page 7 of 14 2017-08-29
5. What equipment could be beyond the Demarc? a. Copper based Data Service These electronic devices convert the digital signal into a useable format for the customer s end terminal equipment. i. HDSL (High bit-rate Digital Subscriber Line) T1 / DS1 service. (Provides up to 1.5 mbps) These units are use when customer locations are closer to our serving office and within powering range requirement for using this technology. Inside wire (with Fire rated jacket) from MTR to customer equipment is located Jumper wire to feed the HDSL unit HDSL electronic unit Figure 5a-i Page 8 of 14 2017-08-29
ii. Smart Interface Jack (SIJ) for conventional powered T1 / DS1 service. (provides up to 1.5mbps) This technology is used when customer are located a greater distance from our serving office and powering of multiple repeaters are required using Pulse Code Modulation (PCM) technology. Figure 5a-ii b. Fibre based direct Optical connection Fibre Connectors - Only the connectors that are spliced on the TELUS side will have optical connectivity to the TELUS network. Fibre patch cords (always yellow) Fibre Patch Panel Opened Customer side Figure 5b Page 9 of 14 2017-08-29
c. Fibre based service Media Converter The Media converter is used to convert the OPTICAL signals to ELECTRICAL signals. Below are two different types of converters used within our network. i. Fibre Optic Inter Repeater Link (FOIRL) Inside wire Ethernet copper cable (electrical) FOIRL Converts Optical to electrical Optical Fibre patch cords (always yellow) Figure 5c-i AC / DC electrical power cord (AC plug-in required in Main telephone Room ii. Remote Access Device (RAD) Below is a picture of a RAD device that would be used in the same manner as above. Figure 5c-ii Page 10 of 14 2017-08-29
d. Inside Fibre Extension A Splice point is used in the MTR to extend the fibres to a customer s location choice, or when the distance between the MTR and the customer s premise is greater 45 meters and the service cannot be provided on the inside Cat 5 copper wire. The Media Converter would be placed at the end of the inside fibre run. Inside fibre cord splice point Fibre patch cords (always yellow) FOIRL or RAD device will be placed at the end of this patch cord. Inside Fibre patch cords to extend the optical signal to the customers requested site. Figure 5d DS-3 Optical Services DS-3 optical services would end at the TELUS fibre cable termination panel If the distance to the customer s suite exceeds the maximum distance, a riser fibre cable and equipment can be added (at the customer s expense), to move the optical signal closer to that customer. This is mostly used in high rise applications. Fibre risers and termination panels are use in larger high rise building to extend the fibre closer to the customer. This is not supplied by TELUS. Figure 5e Page 11 of 14 2017-08-29
6. How does a customer connect to these devices? a. Copper based service 1. HDSL (High bit-rate Digital Subscriber Line) T1 / DS1 RJ45C Jack for Customer connection Figure 6a-i RJ45C Jack for Customer connection 2. Smart Interface Jack (SIJ) for conventional powered T1 / DS1 RJ45C Jack for Customer connection Figure 6a-ii b. Fibre based service i. FOIRL a. The unit has an Ethernet connection (RJ45 jack) on the face plate for connecting Category 5 (cat 5) inside wire for E10 and E100 services. Page 12 of 14 2017-08-29
b. The Ethernet / DS3 unit has a coaxial connection (BNC connector) on the face plate for DS3 orders requiring coaxial inside wire. c. The Ethernet / OC3 unit has an optical connection (SC connector) on the face plate for extending an optical signal on inside fibre. Customer Ethernet connection RJ45 connector Customer coaxial connection location BNC connector Customer coaxial connection location BNC connector Customer optical Connector (SC type) Customer Ethernet connection RJ45 connector Figure 6b-i ii. Remote Access Device (RAD) a. The unit has an Ethernet connection (RJ45 jack) on the unit for connecting Category 5 (cat 5) inside wire for E10 and E100 services. b. The unit also has an optical fibre connection (SFP type) for extending the optical signal on inside fibre. c. It cannot be used to provide a DS3 service. Customer Ethernet connection RJ45 connector Figure 6b-ii SFP fibre connector Page 13 of 14 2017-08-29 Date Controlled Material Use Current Version ONLY at Web Site: telus.com/bics TELUS Privacy TELUS
iii. Fibre PON service PON services can now be provisioned on TELUS fibre which includes but is not limited to DSL, TV and a host of voice services. Elevator and fire/security alarm circuits can all be provisioned on the fibre facilities. For these special services, the building owner is responsible to maintain the Universal Power Supply (UPS) after the initial install of the service. Page 14 of 14 2017-08-29 Date Controlled Material Use Current Version ONLY at Web Site: telus.com/bics TELUS Privacy TELUS