Centerity Monitor Standard V3.8.4 USER GUIDE VERSION 2.15

Centerity Monitor Standard V3.8.4 USER GUIDE VERSION 2.15

2 Contents About This Guide... 4 End-User License Agreement (EULA)... 4 Before You Begin... 4 Audience... 4 Related Documentation... 4 Technical Support... 5 Chapter 1: Overview... 6 Centerity Monitor standard edition - Introduction... 6 Centerity Monitor main features... 7 Start Using Centerity Monitor... 8 Chapter 2: General Overview... 9 Dashboard... 9 User Settings... 10 Event Console... 11 Host and Services... 13 Chapter 3: Hosts... 14 Overview... 14 Host Group Management... 15 Host Management... 17 Chapter 4: Services... 22 Chapter 5: Business Service Views... 27 Overview... 27 Detailed Service View information... 27 Chapter 6: Root Cause Analysis... 31 Chapter 7: Status Map... 32 Overview... 32 Visual Layouts - Hypermap... 32 Visual Layouts - Topology HyperMap... 33 Visual Layouts Air View... 33

About This Guide 3 Visual Layouts Maps Dashboard... 34 Visual Layouts Maps Views... 34 Chapter 8: Reports... 35 Reports option... 35 Creating a New Report Template... 55

About This Guide 4 About This Guide This Centerity Monitor standard User Guide describes how to operate the Centerity Monitor system as user. For administrative operation use the Centerity Admin Guide. End-User License Agreement (EULA) This guide and the use of Centerity software is subject to Centerity s End-User License Agreement (EULA). Before You Begin This manual assumes that you have installed the Centerity Monitor software and logged into the web console as described in the Centerity Monitor Installation guide. For installation guide please click HERE. Audience This Admin-Guide is intended for NOC administrators who responsible for the daily use of the Centerity system. Related Documentation Please review the ReleaseNotes.txt file in your Centerity Monitor software. This file contains the latest information about new features, updates, technical notes, and resolved problems. If the information in the ReleaseNotes.txt file differs from the information found in the Centerity Monitor manuals, use the information in the ReleaseNotes.txt file. Centerity Monitor Installation Guide describes the Installation process of Centerity Monitor standard edition software. http:///support/documents/centerity_monitor_installation_guide_v3.8.pdf Centerity Monitor Admin Guide describes the Admin console options for Centerity Monitor standard edition software. http:///support/documents/centerity_monitor_standard_admin_guide_3.8.pdf

Technical Support 5 Technical Support For technical support, contact Centerity at: Email: support@centerity.com, Phone (EMEA) +972-9-765-80-80 (EXT 1 for support) Phone (U.S.) 1-781-898-0499 Or contact your local Centerity partner. Check our website (http://www.centerity.com) for additional information and most updated technical information. Under the support section you can find useful information including online forums, Template, Service Packs, Certified Plug-ins and more. With any support contact please provide the following information: License version Server s configuration and operating system, including any OS patches that have been applied. Detailed description of the requires support assistance Relevant attachments such as error messages, memory dumps, compiler listings, and error logs

Chapter 1: Overview 6 Chapter 1: Overview CENTERITY MONITOR STANDARD EDITION - INTRODUCTION Centerity Monitor Standard Edition (CMS) is an enterprise class all-in-one IT and Business service management (BSM) monitoring platform for the entire IT environment including Servers, Networks, DB, Applications, passive-equipment, Clouds, SAAS and much more. Centerity Monitor Standard Edition enables simplify all aspects of network and IT management as well as information flow, and enhance business performance. Centerity Monitor Standard Edition provides accurate measurements, drill down root cause analysis, real time statistics, live network maps graphs and most advanced features. Centerity Monitor' End-User Experience monitoring and Business Service Management capabilities allow for high level presentation of business processes and the delivery of high quality services to end users.

Chapter 1: Overview 7 CENTERITY MONITOR MAIN FEATURES o o o o o o o o o o o o o o o o o Fast and easy deployment across large heterogenic networks. Multi-Tenant - Centerity Enterprise edition enable multi-tenant management. Ideal for MSP's and organizations with multiple entities and several stand-alone networks. All-In-One Unified and Comprehensive monitoring platform - a single Glass Pane for all essential network information. Widest range of "out of the box" monitoring service packs: Operating Systems - Windows, Linux, Solaris, HP-UX, AIX, AS400, FreeBSD, VMS and more. Virtualization VMware, Hyperv, Citrix, Solaris-Zone, VDI's and more. Network & Security Devices Routers, Switches, Load Balancers, Acceleration tools, Radio devices, Firewalls, VOIP systems and more. Applications - Microsoft, IIS, ISA, Share Point, Bea web Logic, SAP, People-Soft and more. Databases - Oracle, MS SQL, MySQL, DB2, Sybase, Cache and more. Storage NetApp, EMC, HP, IBM, Hitachi, Dell and more. Passive Equipment Monitoring - UPS, Cameras, Storage, Air-conditions, Automatic doors / gates, IP phones etc. Cloud monitoring - private and public. SAAS monitoring SLA compliance, performance and availability monitoring. Desktops and peripherals PC's, VDI's, Printers and more. Advanced Business Services Management (BSM) - In addition to the infrastructure monitoring features, Centerity Monitor provides the most advanced tools to measure and analyze business services SLA and user experience, monitoring. Most Advanced Features And Module all included! Assets management Real-Time Layouts (unique feature for Centerity!) Real-time Hyper-Maps VMware Topology maps User-Experience monitoring Ticketing management including escalations Repots Center Flexibility - In addition of hundreds of predefined best-practice monitoring templates and service packs for most Data-Center technologies, Centerity Monitor Standard Edition provides an easy way to customize proprietary monitoring plug-ins within very short time and vendor independency.

8 START USING CENTERITY MONITOR Log-in to CENTERITY MONITOR Open Web- Browser Insert server IP address Type user-name & Password use Monitor / Admin tabs The Centerity Monitor installation ISO configures the Linux OS to fully operational status. Use the server IP address to access the system from a web-browser. Authentication and Permissions Centerity Monitor installation includes the following default user: Standard User Web Login Standard login user: user Standard login password: user

Chapter 2: General Overview 9 Chapter 2: General Overview DASHBOARD Centerity Monitor dashboard provides an accurate, global overview of the enterprise, allowing to understand problems and react immediately. The Dashboard can also serve to improve the perception of IT across the enterprise. The ability to provide critical information and reporting across the business in a transparent and accountable manner will build trust and confidence. This, in turn, leads to an IT department. Centerity Monitor Dashboard 1. Availability Charts: Displays the current state of host and service availability. 2. Graph Selection You can select a graph view for the OK / Warning / Critical / Unknown / Pending events in the last hour, Instead of the availability chart. 3. Health Displays service and host current health percentage compared to the entire system. 4. Links Links to other system pages: 5. Host Group Status Displays availability percentage for all host group. 6. Service View Status Displays availability percentage for all service groups. 7. Performance View Selection: Maps, service views, hyper-map, multi-view, events. 7.1. Event Status Displays most critical events in the system. 7.2. Multi View Displays host and service availability in host groups and service views.

Chapter 2: General Overview 10 7.3. Map View Displays selected system maps. 7.4. Incidents Displays host and service incidents, with incident summary. USER SETTINGS Access settings page using the top right link on the dashboard: 1. User Name: Currently logged in user. 2. Description: User description. 3. Password: Change the current user password. 4. User Settings: 4.1. Main Page: Change main page type.

Chapter 2: General Overview 11 EVENT CONSOLE The event console displays all current system events. All events can be sorted by host-name, servicename, status, duration, etc. The Alerts table is divided into the following sections: 1. Host: The host name for which the event occurs. 2. Service: The event service name. 3. Status: OK/Warning/Unknown/Critical/Pending. 4. Last Check: The date and time of the last executed check. 5. Duration: The current state duration. 6. Attempt: The current attempts to check the service (the limit is defined by admin). 7. Status Information: The check command output describing the event problem.

Chapter 2: General Overview 12 8. Inventory: Clicking on the Host Icon will display Host Information & Inventory. 9. Graphs: Clicking on the Graph Icon will navigate to service daily graph:

Chapter 2: General Overview 13 HOST AND SERVICES Host - defined as a physical or virtual server, workstation or device that resides on the network. Service - defined as a KPI (Key Performance Indicator) that is checked on a host. Host States Centerity Monitor does not execute host checks on regular basis; rather, it depends on the services assigned to the host being checked. If any services change state, for example from OK to WARNING, the monitor executes a single check to determine host availability. There are four different states available for Host Checks: Down - The host is not responding. Unreachable - The host is unreachable for the system due to a network outage. Up - The host is reachable. Pending - The host has not been checked yet. Service States Service Checks are either executed actively on a regular basis or submitted passively by an external command interface. The service checks are instructions for the monitor server to execute specific plugins and collect information regarding the service monitored. There are five different states available for Service Checks: Critical - The Service check responded with a value that is within the critical level. Warning - The Service check responded with a value that is within the warning level. Unknown - The service of does not respond correctly or it is misconfigured. OK - The service check is within the ok thresholds. Pending - The service has not been checked yet.

Chapter 3: Hosts 14 Chapter 3: Hosts OVERVIEW In addition to the regular monitor menu you can switch to the Explorer menu which will display a Host- Group sorted view. Host Groups are presented in the hierarchy view:

Chapter 3: Hosts 15 HOST GROUP MANAGEMENT By clicking any of the host-groups, the page will be redirected to the host-group page: 1. General: 1.1. Host Group Information: Displays any Host-Group information configured by admin, and host/service availability. 1.2. Statistics: Displays current availability and current events on host. 1.3. Alerts: Displays hosts and services that aren't available / scheduled to be down. 1.4. Sub Groups: Displays subgroup availability under the current host group. 1.5. Host Members: Displays host service availability. 2. Map: Displays host-group hyper-map:

Chapter 3: Hosts 16 3. Actions: 3.1. Schedule downtime for all hosts in this hostgroup: Schedule downtime on the selected hostgroup. 3.2. Schedule downtime for all services in this hostgroup: Schedule downtime on the all services in the selected hostgroup. 3.3. Enable notifications for all hosts in this hostgroup: This is used to enable notifications for all hosts on the selected hostgroup. 3.4. Disable notifications for all hosts in this hostgroup: This is used to prevent host notifications from being sent out for the specified hostgroup. 3.5. Enable notifications for all services in this hostgroup: This is used to enable notifications for all services on the selected host. 3.6. Disable notifications for all services in this hostgroup: This is used to prevent service notifications from being sent out for the specified host. 3.7. Enable checks of all services in this hostgroup: This is used to enable checks for all services on the selected host. 3.8. Disable checks of all services in this hostgroup: This is used to prevent checks from being executed for the specified hostgroup.

Chapter 3: Hosts 17 HOST MANAGEMENT By clicking on a host name, the page redirects to host management page: 1. Status: Displays host state information, service statistics, availability data and a reporting options: 1.1 View Status Detail for This Host: Redirects to host events. 1.2 View Last 24 Hours Alert History for This Host: Generate history report on the host for the last 24-hours. 1.3 View Last 24 Hours Summary For This Host: Generates a Summary report for the host for the last 24-hours. 1.4 View Last 24 Hours Availability Report For This Host: Generates availability report on the host for the last 24-hours. 1.5 View Notifications for This Host: Displays all service notifications generated from the host. 2. Services: Displays all host checks:

Chapter 3: Hosts 18 3. Commands: 3.1 Disable checks for this host: Disable the host checks on the host. 3.2 Acknowledge this host problem: Displayed only when the host is in a non-ok state. Allows to acknowledge the problem and type in a comment. The comment is sent out as a notification and will be displayed in System Acknowledgement. 3.3 Disable notifications for this host: Disable notifications on the host. 3.4 Delay next host notification: Delay next host notification (minutes). 3.5 Schedule downtime for this host: Schedule downtime on the selected host. 3.6 Disable notifications for all services on this host: Disable service notifications on the host. 3.7 Enable notifications for all services on this host: Enable notifications for all services on the selected host. 3.8 Schedule an immediate check for all services on this host: Schedule the next check of all services on the selected host. If you select the force check option, the Monitor will force a check of all services on the host regardless of what time the scheduled checks occur and whether or not checks are enabled for those services. 3.9 Disable checks of all services on this host: Disable active checks of all services on the selected host. 3.10 Enable checks of all services on this host: Enable active checks of all services on the selected host. 3.11 Disable event handler for this host: Prevents Centerity Monitor from running the host event handlers on the selected host. 3.12 Disable flap detection for this host: Disable flap detection for the selected host.

Chapter 3: Hosts 19 4. Inventory: 4.1 General: General information regarding the host such as: IP-Address, Host Type, Host Template, OS, Product ID. 4.2 System Information Information such as: Host-Name, OS, Configuration, Domain and more.

Chapter 3: Hosts 20 4.3 Hardware: Information on bios, processor, memory, disks, network. 4.4 Services: Service information: name, state: 4.5 Processes: Process information: name, creation: 4.6 Software: Software information: name, version, vendor, folder, install-date: Note: Inventory requires a scan for Agent/WMI/VMware Inventory or any custom inventory.

Chapter 3: Hosts 21 5. Tickets: Centerity Monitor includes a minimal built-in ticketing system. It allows to document and submit information regarding specific services. When clicking on the "+" sign you need to fill out the details. 5.1 Title: The title for the ticket. 5.2 Description: The description for the ticket. 5.3 Type: Incident / Note. 5.4 Status: Open / Closed / Ongoing. 5.5 Priority: Low / Medium / High / Urgent. 5.6 Assigned to: Users who can view/edit the ticket. 5.7 Assigned to Contact Group: Contact groups that can view/edit the ticket.

Chapter 4: Services 22 6. Graphs: This page displays all graphs associated with the host double click will navigate to service graphs page with extended graph history. Chapter 4: Services By clicking on a host name, the page redirects to host management page:

Chapter 4: Services 23 1. Status: Displays service state information, service statistics, availability data and a reporting options: 1.1 View Information for Host: Redirects to host management. 1.1 View Status Detail for This Host: Redirects to host events. 1.2 View Last 24 Hours Alert History for This Service: Generate history report on the service for the last 24-hours. 1.3 View Last 24 Hours Trends For This Service: Generates a Trends report for the service for the last 24-hours. 1.4 View Last 24 Hours Availability Report For This Service: Generates availability report on the host for the last 24-hours. 1.5 View Notifications for This Service: Displays all service notifications generated from the host. 2. Commands: 2.1 Online Test Tool: Tests the check command at the moment. 2.2 Disable checks for this service: Disable the service checks on the service. 2.3 Re-schedule next check of this service: Schedules an immediate check for this service. 2.4 Start accepting passive checks for this service: Appears when passive checks are disabled. Enables passive checks. 2.5 Submit passive check result for this service: Manually submit a passive check for this service. 2.6 Stop accepting passive checks for this service: Disable passive checks.

Chapter 4: Services 24 2.7 Acknowledge this host problem: Displayed only when the service is in a non-ok state. Allows to acknowledge the problem and type in a comment. The comment is sent out as a notification and will be displayed in System Acknowledgement. 2.8 Disable notifications for this service: Disable notifications on the service. 2.9 Delay next service notification: Delay next host notification (minutes). 2.10 Schedule downtime for this service: Schedule downtime on the selected host. 2.11 Disable event handler for this service: Prevents Centerity Monitor from running the service event handlers on the selected service. 2.12 Disable flap detection for this service: Disable flap detection for the selected service. 3. Inventory: Displays service information such as used check command, check command data, check interval, assigned contact groups: 4. Tickets: Centerity Monitor includes a minimal built-in ticketing system. It allows to document and submit information regarding specific services. When clicking on the "+" sign you need to fill out the details.

Chapter 4: Services 25 4.1 Title: The title for the ticket. 4.2 Description: The description for the ticket. 4.3 Type: Incident / Note. 4.4 Status: Open / Closed / Ongoing. 4.5 Priority: Low / Medium / High / Urgent. 4.6 Assigned to: Users who can view/edit the ticket. 4.7 Assigned to Contact Group: Contact groups that can view/edit the ticket. 5. Graphs: Displays service-graph page:

Chapter 4: Services 26 When double clicked navigates to complete graph history: hourly, daily, weekly, monthly, yearly, 2-years: The following are the graph options: 5.1 Real time graphing: Updates the graph whenever a service check is made. 5.2 Export to CSV: Exports graph data to a csv document: 5.3 Zoom Graph: Enables zooming into a specific period of time.

Chapter 5: Business Service Views 27 Chapter 5: Business Service Views OVERVIEW Business Service Views are an effective approach for managing Information Technology (IT) from the perspective of the business. They can increase business value through better management of IT and processes. Centerity Monitor can build a logical map containing layers of components such as network, web services, databases, storage, etc.; then, Centerity Monitor calculates the Service utilization overall and for every component layer. Business Service Management (BSM) leaves no stone unturned. Business services, activities, processes, transactions, etc., are understood from the business user's perspective, internally and externally, in their terms, their language and their performance expectations, while understanding the impact on their jobs, productivity, goals and objectives, SLAs, etc. Monitor Dashboard Service Views: Displays all active Service Views in the system: DETAILED SERVICE VIEW INFORMATION

Chapter 5: Business Service Views 28 Clicking on any of the service views will display more detailed information and drill down to the service view issues: 1. Service View Views: 1.1. Service Levels: This view will display all levels in the service views, allowing to drill down to the problem using the button. The status column indicates issues with each level. 1.2. Events: This view will display all event occurring on the service view. 1.3. Service View Map: Only displayed if a map was assigned by admin, displays the assigned map:

Chapter 5: Business Service Views 29 2. View service view graphs: Clicking on the button below will redirect to the service view graphs reporting page: 2.1. Time period: Select the time period of the graphs: 2.2. Report Type: 2.2.1. Side by side: Displays all graphs separated. 2.2.2. Combined Graph: Displays a combined graph with a deselect option for unwanted metrics:

Chapter 5: Business Service Views 30 3. View hosts and services: Clicking on the button below will redirect to a page containing all metrics related to the service view: In addition to these views, Monitor Service Views: Provides a set of views to see the service views status, for example, Active Views:

Chapter 6: Root Cause Analysis 31 Chapter 6: Root Cause Analysis Centerity Monitor can detect breakdowns and outages of hosts. In order to do so, admins need to implement a Parent/Child relationship for every host that is monitored in the system. For instance, if you have a router, a switch, and a host, you need to set the Switch as the Host parent and the Router as the Switch parent. This way "Centerity Monitor" will know what host affects what and can calculate the breakdowns more accurately. The Network Outages view is accessed from Monitor Dashboard Outages. 1. Name: Name of the host causing the network outage. 2. State: State of the host. 3. Duration: How long has the outage been happening. 4. Hosts Affected: Number of hosts affected by the outage. 5. Services Affected / Service View Affected: Number of services / service views affected by the outage. 6. Links: Perform various actions and view reports on the specific outage: 6.1. Map View : Displays outages map. 6.2. Availability Report : Displays last 24-hours availability report for this host. 6.3. History Report : Displays last 24-hours history report for tis host.

Chapter 7: Status Map 32 Chapter 7: Status Map OVERVIEW A network diagram is always important to visualize problems in your network. Centerity Monitor provides 4 types of maps 1. Air View 2. Hyper Map 3. Topology map 4. Live Network map The Hyper Map, Air View and Topology map will be created automatically based on hierarchy definition ant parent-child relationship. VISUAL LAYOUTS - HYPERMAP The Hyper map provides dynamic and interactive network layout and requires Java client to be displayed on your browser. By default, all hosts that are defined in the system will be presented in the hyper map automatically.

Chapter 7: Status Map 33 VISUAL LAYOUTS - TOPOLOGY HYPERMAP The hyper map provides real-time indication about problems with the services in every host or host group. In case of new event, the host background color in the hyper map will present the status (yellow - warning, orange - unknown, red - critical). VISUAL LAYOUTS AIR VIEW

Chapter 7: Status Map 34 VISUAL LAYOUTS MAPS DASHBOARD Displays all custom maps created by admin (Depending on user permissions): VISUAL LAYOUTS MAPS VIEWS Displays all maps views created by admin (Depending on user permissions):

Chapter 8: Reports 35 Chapter 8: Reports REPORTS OPTION Centerity Monitor provides wide range of professional built-in reports. Each report can be saved or to be generated in HTML format and most of the reports can be produced in PDF and / or excel formats. 1. Availability Report This report provides in-depth visibility into the availability of any service, host, host-group or even business service. The report will calculate the total availability of the selected object/s over the selected time frame. It can also calculate availability per service profile type, comparing between different hosts. The report wizard includes the following options:

Chapter 8: Reports 36 1.1. Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 1.1.1. Host / Service /Group: 1.1.1.1. Host/Hosts availability 1.1.1.2. Service/ Services availability 1.1.1.3. Host group availability 1.1.1.4. Service group availability (BSM) 1.1.2. Profile Perspective: Allows availability by selected service profile: 1.1.2.1. Service: Displays the service profile within hosts. 1.1.2.2. Service Group: Displays the service profile within service views. 1.1.3. Display Raw Log information: Displays event history log. 1.1.4. Display Extended Report: Displays time duration of downtime as well as availability percentage. 1.1.5. Display Selected List: Display/Don t display the host list in a PDF export. 1.1.6. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date.

Chapter 8: Reports 37 1.1.7. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected above. 1.1.8. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected above. 1.1.9. Report Time Period: What Schedule Time Period the report is created for. 1.1.10. Ignore Scheduled Downtime: The report will ignore any scheduled downtime on the host/service. 1.1.11. Calculate Service Uptime: The report will display current uptime for this host. 1.1.12. Assumed Initial Host State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host/service. Default value is Current State. 1.1.13. Assume Service State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host/service. Default value is Current State. 1.1.14. State Type: A problem is classified as a SOFT problem until the number of checks has reached the configured max check attempts value (Default: 3). When max check attempts is reached, the problem is reclassified as HARD and Centerity Monitor will send out a notification about the problem. SOFT problems do not result in notifications. 1.1.15. Assume States During Program Downtime: If Centerity Monitor is not running for some time during a report period this will assume states for hosts and services during the downtime. Example of Last 7 days hosts report:

Chapter 8: Reports 38 2. Event Level Report The event level report shows period averages and host events in calendric view. 2.1. Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 2.1.1. Host / Service /Group: 2.1.1.1. Host/Hosts availability 2.1.1.2. Service/ Services availability 2.1.1.3. Host group availability 2.1.1.4. Service group availability (BSM) 2.1.2. Profile Perspective: Allows availability by selected service profile: 2.1.2.1. Service: Displays the service profile within hosts. 2.1.2.2. Service Group: Displays the service profile within service views. 2.1.2.3. Display Raw Log information: Displays event history log. 2.1.2.4. Display Extended Report: Displays time duration of downtime as well as availability percentage. 2.1.2.5. Display Selected List: Display/Don t display the host list in a PDF export. 2.1.2.6. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 2.1.2.7. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected above. 2.1.2.8. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected above. 2.1.2.9. Report Time Period: What Schedule Time Period the report is created for. 2.1.2.10. Ignore Scheduled Downtime: The report will ignore any scheduled downtime on the host/service.

Chapter 8: Reports 39 2.1.2.11. Calculate Service Uptime: The report will display current uptime for this host. 2.1.2.12. Assumed Initial Host State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host/service. Default value is Current State. 2.1.2.13. Assume Service State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host/service. Default value is Current State. 3. History Report The history report presents detailed information about historical states of any element in the system with several of options. This report can be saved as PDF and to be sent automatically by email. 3.1. Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 3.1.1. Host / Service /Group: 3.1.1.1. Host/Hosts availability 3.1.1.2. Service/ Services availability 3.1.1.3. Host group availability 3.1.1.4. Service group availability (BSM) 3.1.2. Profile Perspective: Allows availability by selected service profile: 3.1.2.1. Service: Displays the service profile within hosts. 3.1.2.2. Service Group: Displays the service profile within service views.

Chapter 8: Reports 40 3.2. Display Raw Log information: Displays event history log. 3.3. Display Extended Report: Displays time duration of downtime as well as availability percentage. 3.4. Display Selected List: Display/Don t display the host list in a PDF export. 3.5. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 3.5.1. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected above. 3.5.2. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected above. 3.6. State Type: A problem is classified as a SOFT problem until the number of checks has reached the configured max check attempts value (Default: 3). When max check attempts is reached, the problem is reclassified as HARD and Centerity Monitor will send out a notification about the problem. SOFT problems do not result in notifications. 3.7. Alerts: Host alert/service alerts. 3.8. Host Alert Types: The host alert types that will be displayed in the report. 3.9. Service Alert Types: The service alert types that will be displayed in the report. 3.10. Hide Process Messages: Hides all process messages.

Chapter 8: Reports 41 Example of history report: 4. Inventory Report Inventory report shows all available inventory information on hosts such as OS information, hardware information, software details and more. This report depends on inventory scan, hosts that were not scanned properly will appear blank. 4.1. Report type - there are 2 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 4.1.1. Host/Hosts availability 4.1.2. Host group availability 4.2. Display Raw Log information: Displays event history log.

Chapter 8: Reports 42 4.3. Display Extended Report: Displays time duration of downtime as well as availability percentage. 4.4. Display Selected List: Display/Don t display the host list in a PDF export. 4.5. Report Categories: 4.5.1. General Information: IP address, host type, group and alias. 4.5.2. Administrative Information: All general information, topology, OS information, monitoring information, hardware supplier information and any user defined information. 4.5.3. Services Information: All services on the host and their state. 4.5.4. Software Information: All programs installed on this host. 4.5.5. System Information: System, domain, hardware, OS and location details. 4.5.6. Hardware Information: Bios, processor, memory, disks and network details. 4.5.7. Process Information: Running processes on the host. 4.6. Custom Report: Allows you to select specific information you want from the host such as: OS Name, Domain, Host ID, etc. 4.7. Search Report: Allows you to define a search for a specific detail such as software, serial number, etc.

Chapter 8: Reports 43 5. Inventory Summary Report Summary inventory report can display how much of a certain software is installed on the environment, operating system etc. This report depends on inventory scan, hosts that weren't scanned properly will appear blank. 5.1. Report type - there are 2 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 5.1.1. Host/Hosts availability 5.1.2. Host group availability 5.2. Display Raw Log information: Displays event history log. 5.3. Display Extended Report: Displays time duration of downtime as well as availability percentage. 5.4. Display Selected List: Display/Don t display the host list in a PDF export. 5.5. Select various settings for your report. 5.5.1. Custom Report: Allows you to select specific information you want from the host such as: OS Name, Domain, Host ID, etc. 5.5.2. Search Report: Allows you to search for a specific detail within all hosts, such as software, serial number, etc.

Chapter 8: Reports 44 6. SNMP Traps Report SNMP Traps Report will display all SNMP trap history. It allows searching within the trap history and time period selection. 6.1. Search: Allows searching within the SNMP traps history, by this criteria: 6.1.1. Search by hosts, services, MIB name, output and severity. 6.1.2. Search by status Ok/Warning/Critical/Unknown. 6.1.3. Search by keywords 6.2. Report Time Period: What Schedule Time Period the report is created for. Click "Search" to display the report.

Chapter 8: Reports 45 7. Syslog Report Syslog Report Displays all syslog history, and allows search and log filtering within the history. 7.1. Search: Allows searching within the syslog history, by this criteria: 7.1.1. Search by hosts, services and output. 7.1.2. Search by status Ok/Warning/Critical/Unknown. 7.1.3. Search by keywords 7.1.4. Search by syslog facility. 7.1.5. Search by severities critical/alert/debug etc. 7.2. Report Time Period: What Schedule Time Period the report is created for. Click "Search" to display the report.

Chapter 8: Reports 46 8. Summary Report Generic reports about host and service alert data, including alert totals, top alert producers, etc. 8.1. Report Types: 8.1.1. Standard report - Uses all hosts. 8.1.2. Custom report Customize hosts. 8.2. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 8.2.1. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected. 8.2.2. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected. 8.3. Top Alerters: Choose the report: 8.3.1. Top alert producers Displays top 10 alert producers. 8.3.2. Less alert producers Displays bottom 10 alert producers. 8.3.3. Most recent alerts Displays most recent alerts. 8.4. Report Type: Display host alerts or service alerts. 8.5. Number of alerts: The limit of alerts to display.

Chapter 8: Reports 47 9. Charts Report Charts report can display graph history in a selected time period. 1.1 Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 9.1.1. Host / Service /Group: 9.1.1.1. Host/Hosts availability 9.1.1.2. Service/ Services availability 9.1.1.3. Host group availability 9.1.1.4. Service group availability (BSM) 9.1.2. Profile Perspective: Allows availability by selected service profile: 9.1.2.1. Service: Displays the service profile within hosts. 9.1.2.2. Service Group: Displays the service profile within service views. 9.2. Display Raw Log information: Displays event history log. 9.3. Display Extended Report: Displays time duration of downtime as well as availability percentage. 9.4. Display Selected List: Display/Don t display the host list in a PDF export. 9.5. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 9.5.1. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected. 9.5.2. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected.

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Chapter 8: Reports 49 10. Trends Report Trends report displays a top 10 list of service-alerts, and a graph that compares the same service profile on different hosts. 10.1. Select which service profile you wish to compare. 10.2. Select the hosts that monitor this service profile. 10.3. Select various settings for your report: 10.3.1. Select Data Sources: This depends on the report analyzers for the service, if there isn't an analyzer that fits this service check, no data sources will appear and you will not be able to generate a report. 10.3.2. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 10.3.2.1. Start Date: Specify Start Date if CUSTOM REPORT PERIOD was selected above. 10.3.2.2. End Date: Specify End Date if CUSTOM REPORT PERIOD was selected above.

Chapter 8: Reports 50 11. Uptime Report Shows the uptime of host groups, service groups, hosts and services during a selected period of time. 11.1. Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 11.1.1. Host / Service /Group: 11.1.1.1. Host/Hosts availability 11.1.1.2. Service/ Services availability 11.1.1.3. Host group availability 11.1.1.4. Service group availability (BSM) 11.1.2. Profile Perspective: Allows availability by selected service profile: 11.1.2.1. Service: Displays the service profile within hosts. 11.1.2.2. Service Group: Displays the service profile within service views. 11.1.3. Display Raw Log information: Displays event history log. 11.1.4. Display Extended Report: Displays time duration of downtime as well as availability percentage. 11.1.5. Display Selected List: Display/Don t display the host list in a PDF export. 11.1.6. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 11.1.7. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected. 11.1.8. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected. 11.1.9. Report Time Period: What Schedule Time Period the report is created for. 11.1.10. Ignore Scheduled Downtime: The report will ignore any scheduled downtime on the host/service. 11.1.11. Calculate Service Uptime: The report will display current uptime for this host.

Chapter 8: Reports 51 11.1.12. Assumed Initial Host State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host. Default value is UP. 11.1.13. Assume Service State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the service. Default value is OK. 12. Usage Summary Report This report is recommended for service groups (BSMs), it displays all usage summary for each service group divided to Level, and it displays all level failures and their effect on the other levels in the service group.

Chapter 8: Reports 52 12.1. Perspective type - there are 4 options for this report. In each one - select the object from the left box and use the arrow to move into the right box. 12.1.1. Host / Service /Group: 12.1.1.1. Service/ Services availability 12.1.1.2. Service group availability (BSM) 12.1.2. Profile Perspective: Allows availability by selected service profile: 12.1.2.1. Service: Displays the service profile within hosts. 12.1.2.2. Service Group: Displays the service profile within service views. 12.2. Display Raw Log information: Displays event history log. 12.3. Display Extended Report: Displays time duration of downtime as well as availability percentage. 12.4. Display Selected List: Display/Don t display the host list in a PDF export. 12.5. Select the Service or Service Group for the report. 12.6. Select various settings for your report. 12.7. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 12.7.1. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected above. 12.7.2. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected above. 12.8. Report Time Period: What Schedule Time Period the report is created for. 12.9. Ignore Scheduled Downtime: The report will ignore any scheduled downtime on the host/service. 12.10. Show Extended Information: Gives a more detailed report, with smaller time period statistics. 12.11. Show Stack Graph: Displays a stack for each part of the chosen service view (available only for service views). 12.12. Use State Value as [Ok]: Choose thresholds to be stated ok in the report. The defaults are: Warning 50 (Treat soft warning events as Ok). Critical - 0 (treat all critical events as critical). Unknown 100 (Treat all unknown events as Ok). 12.3 Assume Service State: If there is no information about the host or service in the current log file, Centerity Monitor can assume status of the host/service. Default value is Current State. 12.4 State Type: A problem is classified as a SOFT problem until the number of checks has reached the configured max check attempts value (Default: 3). When max check attempts is reached, the problem is reclassified as HARD and Centerity Monitor will send out a notification about the problem. SOFT problems do not result in notifications.

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Chapter 8: Reports 54 13. Utilization Report Shows top 10 highest/lowest alerts producers. 13.1. Select the service template for the report. 13.2. Select if highest or lowest values, and how many hosts to display 5, 10, 15, etc. Select various settings for your report: 13.2.1. Select Data Sources: This depends on the report analyzers for the service, if there isn't an analyzer that fits this service check, no data sources will appear, but the reports can still be generated. 13.2.2. Report Period: Choose from a set of predefined report periods or choose CUSTOM REPORT PERIOD and specify Start and End date. 13.2.3. Start Date (Inclusive): Specify Start Date if CUSTOM REPORT PERIOD was selected above. 13.2.4. End Date (Inclusive): Specify End Date if CUSTOM REPORT PERIOD was selected above.

Chapter 8: Reports 55 CREATING A NEW REPORT TEMPLATE 1. Select from the main menu Monitor->Reports view, and select the desired report. 2. Fill the required parameters for the report. 3. Click the Save report Button at the bottom-right pan 4. A popup window will be opened at the center of the screen. Fill the required parameters: 4.1. Report-Name 4.2. Description