502 Case Study: Best Practices for Turning your Classroom Trainers into Synchronous Classroom Trainers Kathleen Sexton, Stanford University Produced by Designing, Presenting, and Producing
Welcome to: A Case Study: Best Practices for Turning Your Classroom Trainers into Synchronous Classroom Trainers Session 502 February 22, 2008 In this session Outcomes: Provide an overview on how to start creating a webinar program. Gain tips, strategies and lessons learned from a Learning & Development Department that created a synchronous training program. Build awareness of: considerations for training classroom trainers to be webinar trainers. time involved in creating a webinar program. considerations for evaluating synchronous training. Agenda: Overview of Stanford Webinar Pilot Program Lessons Learned: Designing in a Synchronous Environment Facilitating in a Synchronous Environment Marketing a webinar program Evaluation Resources as You Build a Webinar Program 2 Page 1
Let s find out some participate information Poll 1: Your role with SLS? Poll 2: Platform you primarily use to host webinars? 3 Business Drivers for Conducting a Webinars Stanford L&D Dept Services Learn From Anywhere Initiative Provide learning opportunities for an increasingly dispersed workforce environment Employee preference moving towards both classroom-based and synchronous learning delivery methods Easy access to training Shorter training sessions Allow for archiving learning modules to provide 24/7 access to learning Expand our blended learning techniques 4 Page 2
L&D Launches a Webinar Pilot Program Conducted Benchmarking Study To indentify webinar best practices on soft skill topics that are educationally-based by other training providers. Determined that there wasn t a vendor we could hire to design and deliver webinars. We would need to create a program with our external contracted trainers to do it ourselves. Does your organization teach soft skill webinars? Show Thumbs Pilot Goals To Determine: What kind of soft skill topics could work well delivered as a synchronous online training? How might synchronous online training augment classroom training? What would be advantages and disadvantages? Would webinars be cost effective? What is the interest and skill from L&D s external trainers in doing synchronous training? What would it take to deliver it? What degree of support would T&OD need to provide to external trainers to teach webinars? What technology is needed to successfully host webinars offered between L&D and external trainers? 6 Page 3
Pilot Program Components Expectations of Trainers Technical Requirements Training for Participants in: WebEx TC Designing in synchronous training Facilitation in synchronous training Team Meetings Self Study Compensation L&D Project Management Go to : T&OD Webinar Pilot Program 2007 7 Pilot Program Timeline March: Invitations to participate April: Introductory WebEx sessions May: Selections (trainers and topics) Topics selected: Avoiding Email Evils Change Your Life, Change Your Mindset Core Communication Concerns Working with Multiple Generations Individualizing Recognition Project Management Essentials Team Decision Making May to Sept: Pilot Program Sept/Oct.: Evaluation Questions on Pilot Program Design or Goals? Use Chat 8 Page 4
Lessons Learned in 4 Categories Synchronous Design (ADDIE Model) Webinar Platform Knowledge Marketing & Registration Synchronous Facilitation 9 Lessons Learned in Design: Analysis Phase Technology Considerations: Computer & Internet Bandwidth issues? Mac users? Participants: If participants in a cube environment -- will this affect their participation? How familiar and comfortable with the technology is the audience? How do you think the synchronous environment and virtual classroom impacts the training/learning experience? Please type in Chat 10 Page 5
Lessons Learned in Design: Design Phase Synchronous Design Basics Cover need to know not nice to know Short and focused 3 key learning points, tools or skills 60 to 90 minute sessions Build in interaction every 3 to 5 minutes Chunk content in modules, sessions Break up lecture with exercises and discussions 11 Design Phase continued Design Considerations Incorporate time to review virtual classroom tools at the beginning of each webinars Host or Producer? Archiving the webinar? Interactive exercises that will keep the participants engaged and support the learning outcomes What webinars tools do you want to use varies by provider 12 Page 6
WebEx Training Center What Do You Think Icons Raise Hand Go Faster Go Slower Feedback Results Yes No Emoticons Sample whiteboarding exercise What are possible networking venues? Online Tools Meetings Events Groups Page 7
Sample whiteboarding exercise What do you think are some Analysis issues to be considered specifically because you re designing in a synchronous training environment? With Technology With Trainers With Participants Sample exercise using line or marker tools Instructions: Draw a line from the term to the correct definition Term Asynchronous Bandwidth Blended learning WebEx TC VOIP Producer or host SMEs Definition Combination of different learning technologies Element that allows trainers to bring participants to specific Internet sites Instruction that is lead by a facilitator in real time Electronically delivered learning methods (i.e. CD-ROM, WBT, online coaching, webinars Person who assists the trainer and participants in a webinar Voice Over Internet Protocol. Sending voice information in digital form using the Internet WebEx Training Center Synchronous learning elearning Synchronous web browsing Subject Matter Experts Instruction not constrained by geography or time Speed at which information is transferred via modem or other network-access device to Internet users Page 8
Let s Compare Synchronous Tools & Features Between Platforms 1. On the Chat Layout I will show next, go to the Chat pod for the webinar platform you primarily work with 2. Enter in the top 2 or 3 tools/features you use when you train (i.e. chat, text tool) 17 Lessons Learned in Design: Development Phase Time to develop slides, production notes, and create the virtual classroom Timing for the webinar Break out rooms Streaming video 18 Page 9
Lessons Learned in Design: Development Phase Handouts in pdf format for virus protection PowerPoint slides: 6 x 6 rule of thumb (6 words/bullet, 6 bullets/slide) graphics make them visually rich audio and video clips no gifs PowerPoint effects and transitions Participant guides 19 Lessons Learned in Design: Implement Phase Dry run Technical-run through Prep several days prior & day of During the webinar -- Go with the flow; Be flexible; Multi-task Troubleshoot technical issues 20 Page 10
Skills needed for a synchronous trainer to effectively facilitate What have you found? Chat pod questions 21 Lessons Learned: Skills Needed to Effectively Facilitate in a Synchronous Environment Skills required of synchronous trainer: willing to learn WebEx TC tools, terminology technology savvy advanced PowerPoint skills knowledge of design in a synchronous environment multi task troubleshoot live teach without seeing participants 22 Page 11
Lessons Learned: Marketing & Registration Connecting LMS with WebEx registration Educating staff on: what is a webinar what equipment they need to participate No show issues What issues have you found when marketing your webinars? Please type in Chat 23 Evaluation of Webinar Pilot Program Participant Evaluation Send participants online evaluation survey via a url link in the Chat pod Second online survey 2 months later (level 3 4) Trainer Self Evaluation Review a recording of the webinar to evaluate it. Program Did we meet our outcomes for the pilot? 24 Page 12
Evaluation of Webinar Pilot Program Program Goals: What kind of soft skill topics could work well delivered as a synchronous online training? How might synchronous online training augment classroom training? What would be advantages and disadvantages? Would webinars be cost effective? What is the interest and skill from L&D s external trainers in doing synchronous training? What would it take to deliver it? What degree of support would T&OD need to provide to external trainers to teach webinars? What technology is needed to successfully host webinars offered between L&D and external trainers? 25 Resources for Starting a SL Program Websites WebEx University Insync The elearning Guild Books The Synchronous Trainer s Survival Guide Live and Online The New Virtual Classroom: Evidence-based Guidelines for 26 Page 13
Next Steps What are one or two things you ve learned today that you can implement? What else would be helpful for you to understand as your embark on creating a training webinar? Please contact me with questions at Kathleen Sexton ksexton@stanford.edu Ld.stanford.edu 650/725-7318 28 Page 14
Questions? Comments? Webinar Evaluation 30 Page 15