Platinum Lift Power Recliner with 6-Motor Massage & Heat WARNING To reduce the risk of injury: Do not attempt to disassemble or service the actuators. No serviceable parts are inside. Introduction: This troubleshooting guide lists the possible causes in the order that are easiest to check, followed by the part most likely to be the cause. La-Z-Boy always recommends to test the potential failed part with a good, known working part, or through the use of a multimeter. When testing the system with a good, known working part, always follow these steps: 1. Unplug the power cord from the wall outlet. 2. Disconnect the power supply (transformer) from the connector behind the recliner. 3. Remove the (2) 9-volt batteries from the power supply, if installed. 4. Wait 60 seconds. 5. Test the system using a good, known working part. 6. When reconnecting the system, reverse the steps above. Install (2) quality name brand 9-volt batteries, connect the power supply to the chair and then plug the power cord into a working outlet. working at all, the LED light on the power supply is illuminated (or flashing) and the backlight on the hand wand works when a button is pressed. duty cycle has been activated. These features have a 50% duty cycle. not connected to the cable bundle, at the back of the chair. Allow the chair to rest for 10 minutes. After 10 minutes of continuous operation of the 1PL lift and recline features, allow the features to rest for 10 minutes to avoid activating the duty cycle lock out. When the duty cycle has been activated, the chair will not operate at the maximum time period for 10 minutes. Make sure the power supply is properly connected to the cable bundle connector at the back of the chair. Make sure the connectors are fully seated and locked. The system has experienced an over current. The 1PM is designed for a single occupant not exceeding 350 lbs. Stop pressing the button or toggle and remove excess load. If the system is not overloaded, check for a short circuit or ground fault. The lift / recline actuator is not connected. Make sure the lift / recline actuator is connected and fully seated to the master control module. Test with a good, known working power supply. If the unit works, replace the power supply. (continued on page 2) The hand wand is Test with a good, known working hand wand. If the unit works, replace the hand wand. 1 of 11
working at all, the LED light on the power supply is illuminated (or flashing) and the backlight on the hand wand works when a button is pressed. module (MCM) is (either the hand wand cable or the power supply cable) is Test with a good, known working MCM. If the unit works, replace the MCM. Test with a good, known working cable bundle. If the unit works, replace the cable bundle. working at all, the LED light on the power supply is illuminated (or flashing), the backlight on the hand wand does NOT work when a button is pressed. A connection has not been made or has come apart. The hand wand is module (MCM) is is Make sure the power supply is properly connected to the cable bundle at the back of the chair and is plugged directly into a working wall outlet. Turn the unit over and check all connections throughout the system. Make sure the hand wand connection has been made. Test with a good, known working hand wand. If the unit works, replace the hand wand. Test with a good, known working MCM. If the unit works, replace the MCM. Test with a good, known working cable bundle. If the unit works, replace the cable bundle. Test with a good, known working power supply. If the unit works, replace the power supply. working at all, the LED light on the power supply is NOT illuminated and the emergency lowering (battery backup) does NOT work. The power cord is not connected to the power supply, or plugged into a working wall outlet. Make sure the power cord is connected to the power supply and fully seated. Make sure the power cord is plugged directly into a working outlet. Test with a good, known working power supply. If the unit works, replace the power supply. (continued on page 3) 2 of 11
working at all, the LED light on the power supply is NOT illuminated and the emergency lowering (battery backup) does NOT work. (either the power supply cable or the hand wand cable) is The batteries are defective, drained or missing. Test with a good, known working cable bundle. If the unit works, replace the cable bundle. Replace or install (2) quality name brand 9-volt batteries. working at all, the LED light on the power supply is NOT illuminated and the emergency lowering (battery backup) DOES work. The power cord is not connected or has come apart. The power cord is Check the power cord connections. Make sure the power cord is connected and fully seated to the power supply, and plugged directly into a working wall outlet. Test with a good, known working power cord. If the unit works, replace the power supply. Test with a good, known working power supply. If the unit works, replace the power supply. working at all, the LED light on the power supply is NOT illuminated and the power supply is very warm. in over-temperature Allow the system to cool down for 10 minutes. The back recline and lift features work, but the legrest does not move or it moves slower than normal. A connection has not been made or has come apart. Check all connections. Make sure the legrest actuator is connected to the legrest extension cable, and the legrest extension cable connected to the master control module. Make sure the connections are fully seated and secure. Install legrest actuator extension cable if missing. (continued on page 4) The legrest actuator is connected directly to the master control module. The legrest actuator must be connected to the legrest extension cable, then the legrest extension cable must be plugged into the master control module. Install the legrest extension cable. 3 of 11
The back recline and lift features work, but the legrest does not move or it moves slower than normal. module, legrest extension cable or legrest actuator is Test with good, known working parts, in the order listed. If the unit works when the test part is connected, replace that part. The legrest feature works, but the lift and recline features are not working, or are moving slower than normal. A connection has not been made or has come apart. Check all connections. Make sure the legrest actuator is connected to the legrest extension cable, and the legrest extension cable connected to the master control module. Make sure the lift/back recline actuator is connected to the master control module. Make sure all cable bundle connections have been made and make sure all connections are fully seated and secure. module, cable bundle, legrest extension cable or the lift / back recline actuator is Test with good, known working parts, in the order listed. If the unit works when the test part is connected, replace that part. only moving in one direction. The legrest actuator or the lift/back recline actuator is Test with good, known working actuators. If the unit works, replace the actuator. module is Replace the master control module. Either the lift and recline feature or the legrest feature works intermittently. The mechanism operation is not smooth due to a defect or obstruction. Examine the chair and remove any obstructions that may be hindering operation. OR Make sure the mechanism is moving smoothly and verify that there are no bent internal components. duty cycle has been activated. These features have a 50% duty cycle. Allow the chair to rest for 10 minutes. After 10 minutes of continuous operation of the 1PL lift and recline features, allow the features to rest for 10 minutes to avoid activating the duty cycle lock out. When the duty cycle has been activated, the chair will not operate at the maximum time period for 10 minutes. 4 of 11
The chair is stuck with one actuator fully extended or fully retracted, and will not return to the home position. module is The legrest mechanism is overextended. Replace the master control module. Lift up on the extended legrest to relieve the tension. The legrest will move back into position, making the chair operational again. The actuator is Test the actuator that is not working with a good, known working actuator. If the unit works, replace the actuator. The legrest will not move when the lift/ back recline actuator is in a certain position. The chair is in "lift" Return the chair to the home position before attempting to extend the legrest. By design, the legrest will not extend when the lift motor is actuating a lift. moving slower than normal. The batteries are defective, drained or missing. Replace or install (2) quality name brand 9-volt batteries. Replace the power supply. The system has experienced an over current. The 1PM is designed for a single occupant not exceeding 350 lbs. Stop pressing the button or toggle and remove excess load. If the system is not overloaded, check for a short circuit or ground fault. The lift/back recline and legrest actuators do not work, but the massage and heat DO work. A connection has not been made or has come apart. Check all connections. Make sure the lift/back recline actuator is connected to the master control module. Make sure all cable bundle connections have been made and make sure all connections are fully seated and secure. module or the cable bundle is Test with a good, known working master control module, followed by the cable bundle. If the unit works when the test part is connected, replace that part. (continued on page 6) 5 of 11
The lift/back recline and legrest actuators do not work, but the massage and heat DO work. Both actuators are Test with a good, known working actuators. If the unit works when the actuators are connected, replace both actuators. The heat in the back is not working. The back warming pad is not connected. Make sure the back warming pad is connected to the cable bundle, and the cable bundle connected to the master control module. Make sure there is no damage to any of the wires or connectors, and that the connections are fully seated and secure. If there is visible damage to any part, replace that part. The cover material is restricting heat transfer. Heating performance will vary depending on cover selection. Thicker covers, especially covers with a synthetic bend latex or fleece backing, will impede heat transfer. The temperature of heating pads will vary, but should reach approximately 105 on low and 109 on high. If the temperature is not within this range (and the cover does not have a synthetic blend or fleece backing, replace the heat assembly. or master control module is Test with a good, known working cable bundle, followed by the master control module. If the unit works when the test part is connected, replace that part. The back warming pad is If the connections are made and secure, with no visible damage to any of the wires or connectors, replace the back part (refer to parts list in A.S.A.P.). The chair is in battery-backup Heat (and massage) functions will not work when the chair is in battery back up being activated. If the lift/recline or legrest actuators are being activated, the heat (and massage) functions will be temporarily suspended until the actuators stop moving. 6 of 11
The heat in the seat is not working. The seat warming pad is not connected. Make sure the seat warming pad is connected to the cable bundle, and the cable bundle connected to the master control module. Make sure there is no damage to any of the wires or connectors, and that the connections are fully seated and secure. If there is visible damage to any part, replace that part. The cover material is restricting heat transfer. Heating performance will vary depending on cover selection. Thicker covers, especially covers with a synthetic bend latex or fleece backing, will impede heat transfer. The temperature of heating pads will vary, but should reach approximately 105 on low and 109 on high. If the temperature is not within this range (and the cover does not have a synthetic blend or fleece backing, replace the heat assembly. or master control module is Test with a good, known working cable bundle, followed by the master control module. If the unit works when the test part is connected, replace that part. The seat heating pad is If the connections are made and secure, with no visible damage to any of the wires or connectors, replace the seat part (refer to parts list in A.S.A.P.). The chair is in battery-backup Heat (and massage) functions will not work when the chair is in battery back up being activated. If the lift/recline or legrest actuators are being activated, the heat (and massage) functions will be temporarily suspended until the actuators stop moving. The massage in the back is not working. The back massage assembly is not connected. Make sure the back massage is connected to the cable bundle, and the cable bundle connected to the master control module. Make sure there is no damage to any of the wires or connectors, and that the connections are fully seated and secure. If there is visible damage to any part, replace that part. (continued on page 8) or master control module is Test with a good, known working cable bundle, followed by the master control module. If the unit works when the test part is connected, replace that part. 7 of 11
The massage in the back is not working. The back massage assembly is If the connections are made and secure, with no visible damage to any of the wires or connectors, replace the seat part (refer to parts list in A.S.A.P.). The chair is in battery-backup Massage (and heat) functions will not work when the chair is in battery back up being activated. If the lift/recline or legrest actuators are being activated, the massage (and heat) functions will be temporarily suspended until the actuators stop moving. The massage in the seat is not working. The seat massage assembly is not connected. Make sure the seat massage is connected to the cable bundle, and the cable bundle connected to the master control module. Make sure there is no damage to any of the wires or connectors, and that the connections are fully seated and secure. If there is visible damage to any part, replace that part. or master control module is Test with a good, known working cable bundle, followed by the master control module. If the unit works when the test part is connected, replace that part. The seat massage assembly is If the connections are made and secure, with no visible damage to any of the wires or connectors, replace the seat part (refer to parts list in A.S.A.P.). The chair is in battery-backup Massage (and heat) functions will not work when the chair is in battery back up being activated. If the lift/recline or legrest actuators are being activated, the massage (and heat) functions will be temporarily suspended until the actuators stop moving. 8 of 11
The massage feature is activated when the actuators are running. module (MCM) is Replace the master control module. The backlights on the hand wand are flashing. The auto homing feature has been interrupted. Unplug the power transformer from the electrical outlet, wait at least (3) seconds, then plug the power transformer directly into the power outlet. The chair will start the auto homing function again when it's plugged in. OR Press and release one button or the toggle on the hand wand. This will close the legrest, if extended. Then, press and hold the RECLINE button to lower the chair in a descending motion, which allows it to detect its position in the cycle. Once the chair identifies its position, the backlights stop flashing and the legrest function is available the chair is in normal operation The backlights on the hand wand are flashing or are illuminated with very low intensity. The system is in diagnostic A failure has been found. Determine if the diagnostic mode was activated. With no occupant in the chair, simultaneously pressing and holding down on the left side (or return side) of the BACK button and the LEGREST button, while pressing and holding down on the round RECLINE button for about 20 seconds, starts the self diagnostic If activated, inspect the connections of the failed part, which is where the system stopped once the diagnostic mode started. Make sure the connections are fully seated and secure, with no damaged wires or connectors. If properly connected and no visible damage noted, replace that part. module (MCM) is Replace the master control module. (continued on page 10) 9 of 11
The backlights on the hand wand are flashing or are illuminated with very low intensity. The auto homing feature has been interrupted. Unplug the power transformer from the electrical outlet, wait at least (3) seconds, then plug the power transformer directly into the power outlet. The chair will start the auto homing function again when it's plugged in. OR Press and release one button or the toggle on the hand wand. This will close the legrest, if extended. Then, press and hold the RECLINE button to lower the chair in a descending motion, which allows it to detect its position in the cycle. Once the chair identifies its position, the backlights stop flashing and the legrest function is available the chair is in normal operation During a power interruption, the battery backup does not work. Quality batteries are not installed in the power supply or the batteries are drained. Install two new, good-quality name brand 9-volt batteries in the power supply. The seat felt like it was falling when the chair was being returned from the reclined position. One or both of the extension springs that close the legrest are missing or damaged. Replace the missing or damaged extension springs. The legrest deck is loose. The clevis mount on the drive rod support link is Replace the clevis mount. A click or shudder is felt when the chair is fully reclined. The lift sleeve on the support shaft is loose and rotating on the inside arm assembly. Put two staples at the top of the lift sleeve to prevent it from turning when the mechanism moves. Lift Sleeve Staples (continued on page 11) 10 of 11
A click or shudder is felt when the chair is fully reclined. The glides on the metal base are missing. Install the base glides. Glide The legrest will not close or is droopy. The drive rod clevis has rounded out. Replace the drive rod clevis. There is excessive motion between the inner and outer body of the chair, or the chair feels like it is slipping or shifting while reclining the back. The glide assembly in the body side is missing on one or both sides. Install the glide assembly. Note: Each body side must have one glide and one washer. Insert a washer if one is missing. Washer Glide Pour l assistance en français, appelez votre représentante de service à la clientèle. 11 of 11