CTCOLLAB Troubleshooting Cisco IP Telephony &Video (CTCOLLAB) v1.0 Remote Lab Administration Guide
Contents 1. Overview... 3 2. Remote Lab Topology... 4 3. Remote Lab Description... 5 4. Classroom Router Configuration... 7 5. Local Classroom Description... 7 6. Cisco Unified Communication Manager Publishers/Subscriber Setup... 8 7. PSTN Setup... 10 8. Firmware Files for IP Phones... 11 9. Software s... 11 10. Lab Exercise Tips... 11 General Guidelines... 11 10.1. Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues... 11 10.2. Guided Lab 2: Troubleshooting LDAP Integration Issues... 12 10.3. Guided Lab 3: Troubleshooting Endpoint Registration Issues... 12 10.4. Guided Lab 4: Troubleshooting LDAP Integration Issues... 12 10.5. Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues... 12 10.6. Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues... 12 10.7. Guided Lab 7: Troubleshooting Off-Net Calling Issues... 12 10.8. Guided Lab 8: Troubleshooting ILS and GPDR... 12 10.9. Guided Lab 9: Troubleshooting Device Mobility Issues... 12 10.10. Guided Lab 10: Troubleshooting Extension Mobility Issues... 13 10.11. Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues... 13 10.12. Guided Lab 12: Troubleshooting Cisco TMS Issues... 13 10.13. Guided Lab 13: Troubleshooting Transcoder Issues... 13 10.14. Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences... 13 11. Remote Lab Support... 14 2015, Global Knowledge Remote Lab Administration Guide Page 2 of 14
1. Overview Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 prepares you for Troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, Cisco Expressway in a Multisite voice and video network. This course focuses troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources This is the original release of the course named Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0. 3 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
2. Remote Lab Topology The Lab topology diagram for the CTCOLLAB v1.0 Remote Lab is based on topology mentioned in Cisco Lab Guide. Each Pod consists of a HQ network, BB,BR1 and Br2 network The HQ network consists of the following components 1 Cisco Unified Communications Manager Server Publisher 1 Cisco Unified Communications Manager Server Subscriber 1 Cisco Expressway Core 1 Cisco Expressway Edge 1 Active Directory Server(DC) Telepresence Management suite and Provisioning 1 HQ PC 1 HQ Gateway 2911 ISR with 1 MFTE1 and capable of configuring MGCP and H323 gateways 1 Cisco 9971/9951 Video Phones 1 Cisco 7965 IP Phone The BB network consists of Cisco Unified Communications Manager Server BB Publisher 2015, Global Knowledge Remote Lab Administration Guide Page 4 of 14
1 Cisco 9971/9951 Video Phones The BR2 network consists of the following components 1 Cisco Unified Communications Manager Server Publisher 1 Cisco 9971/9951 Video Phones 1 Cisco 7965 IP Phone 1 Br1 Router 2911 ISR with 1 MFTE1 The BR2 network consists of the following components 1 Cisco 7965 IP Phone 1 Br2 Router 2911 ISR with 1 MFTE1 (Please note that the E1 module is inserted in Slot 0 of the ISR Router in HQ,BR1 and BB Network) 3. Remote Lab Description The remote lab network is divided into two. Data Network Voice Network The remote lab Data Network is accessed via RDP to the following location. rlabs.globalknowledge.ae:443 Login using the credentials provided in the access details email from Remote Lab Support Team. Please refer the attached GK MEA Remote Lab Access Procedure for connecting to the remote lab. Upon successful authentication, a new window opens up the lab topology for this lab. You can gain access to the consoles of the different devices in the lab by simply clicking (left Click) the device that you would like to access. Once a device is clicked, a new tab is added to the lab interface which gives access to the selected device. Access to the console connections is exclusive. If you are unable to access the console of a particular device you can always clear the console lines to that 5 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
device by selecting Clear line of the device option obtained by right clicking the (tab name)/(device from topology). General administrative tasks listed below can be carried out by right clicking the respective Device from the topology/tab name. For Devices Close console connection to the device Change font of the terminal Clear line of the device Power Management For Server/Client PC s Send Ctrl Alt Del to Server/PC Close console connection to Server/PC Power Management A tips section is also provided towards the bottom of the topology that lists the Known issues/work around that the remote lab developer has come across during the preparation of this lab. Following are the list of devices that are accessible from the Student topology for this lab. HQ Router Student PCs (HQ Data Network) Pub-hq Sub-Hq vcsxc-hq vcsxe-hq vcsc-hq Pub-BB DC TMS PSTN Router All the tasks will be carried out from these machines as required by the respective lab. All the software/tools required for executing the labs are present on the respective machines. The Voice Network is tunneled into the classroom by means of an L2TP IPSEC VPN tunnel. The classroom will require some equipment to support this. The equipments require for setting up this connection is mentioned Section 6 of this Guide. 2015, Global Knowledge Remote Lab Administration Guide Page 6 of 14
4. Classroom Router Configuration You will need the following parameters from the Remote Lab Admin before configuring the classroom router: Pre-shared Authentication key The configs for the classroom router is provided in the Configuration section. 5. Local Classroom Description Each Pod can accommodate 2 delegates. All Pods using same IP addressing scheme of Pod 1. You will require the following equipments in the Classroom per Pod. 3 Cisco Video Phones (9971/9951) 3 Cisco IP Phone (7965) 2 Windows Workstation (for browsing Data network of the lab via the internet) 1 IP Phone (7965) / 1 Windows Workstation with IP Communicator Software installed (For PSTN Phone) The Classroom will have common infrastructure, which is listed below: Cisco 18xx or 28xx router with IPSEC image Catalyst 3550/3560 POE Switch The VPN Termination box at our end is capable of NAT Traversal. In case of NAT/PAT devices in between the classroom router and our VPN Concentrator, kindly ensure the Router is upgraded to version adventerprisek9-ivs_mz.12.4(10) or above for connecting to the Remote Lab. All Phone simulating PCs and Phones must be directly connected to a POE switch. Each student PC/Phones must belong to the VLAN associated with each pod. The Fa 0/0 interface of the IPSEC router is connected to the switch. The Fa 0/1 interface of the IPSEC Router is connected to an Internet-accessible network. The configs for the classroom switch and Router is provided in the Configuration section. 7 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
6. Cisco Unified Communication Manager Publishers/Subscriber Setup The IP addressing for the Call Manager is as per the Lab Guide and is listed below for your reference. Cisco Unified Communications Manager Publisher HQ Host name: pub-hq IP: 10.1.5.15 Mask: 255.255.255.0 Gateway: 10.1.5.1 Administrator ID: admin Administrator password: adpa$$1 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Security password: adpa$$1 Application user username: ccmadmin Application user password: adpa$$1 Cisco Unified Communications Manager Subscriber- HQ Host name: sub-hq IP: 10.1.5.16 Mask: 255.255.255.0 Gateway: 10.1.5.1 Administrator ID: admin Administrator password: adpa$$1 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Security password: adpa$$1 Application user username: ccmadmin Application user password: adpa$$1 Cisco Expressway Core Host name: vcsxc-hq IP: 10.1.5.19 Mask: 255.255.255.0 Gateway: 10.1.5.1 Administrator ID: admin 2015, Global Knowledge Remote Lab Administration Guide Page 8 of 14
Administrator password: Cisco1234 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Cisco Expressway Edge Host name: vcsxe-hq IP: 10.1.5.20 Mask: 255.255.255.0 Gateway: 10.1.5.1 Administrator ID: admin Administrator password: Cisco1234 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Cisco Video Communication Server Host name: vcsc-bb IP: 10.1.6.19 Mask: 255.255.255.0 Gateway: 10.1.5.1 Administrator ID: admin Administrator password: Cisco1234 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Cisco Unified Communications Manager Publisher BB Host name: pub-bb IP: 10.1.6.15 Mask: 255.255.255.0 Gateway: 10.1.6.1 Administrator ID: admin Administrator password: adpa$$1 NTP Server: 10.1.5.1 DNS Server 10.1.5.14 Security password: adpa$$1 Application user username: ccmadmin Application user password: adpa$$1 9 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
7. PSTN Setup The PSTN cabling is mentioned below: Device Name Interface To Device To Interface HQ E1 0/0/0 PSTN E1 0/0/0 BR-1 E1 0/0/0 PSTN E1 0/0/1 BR-2 E1 0/0/0 PSTN E1 0/1/0 The PSTN configuration already has dummy mac-addresses of 0000.0000.00001 configured on ephone 1. If you are using IP Phones instead of IP communicator then these mac-address will need to be replaced with the original mac-addresses of the IP Phones. The student Pod provides access to the console of the PSTN router. The telnet and enable passwords for the PSTN Router are as below Telnet Password Enable Password adpa$$1 adpa$$1 2015, Global Knowledge Remote Lab Administration Guide Page 10 of 14
8. Firmware Files for IP Phones Firmware files for the following phones are loaded in to the flash of the PSTN Routers in the Remote Lab. If you are using a different model of Phone than the one s specified below then you may request the remote lab support team to upload the required files to the flash of the respective device by sending them an email. 9. Software s o Cisco IP Phone 7965G All software s required to carry out the lab exercises in this lab are already installed on the HQt PC s. 10. Lab Exercise Tips General Guidelines All Pods are using same IP addressing scheme of Pod 1 Credentials for the Servers/PCs in the network are as follows: Equipments/Servers/PCs Username Password HQ-PC Administrator adpa$$1 DC Server Administrator adpa$$1 TMS-HQ Administrator Cisco1234 VCS admin Cisco1234 Expway C, Expway E admin Cisco1234 HQ-Router admin adpa$$1 BR1-Router admin adpa$$1 BR1-Router admin adpa$$1 PSTN-Router admin adpa$$1 enable pass adpa$$1 10.1. Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues Before start with the Labs ensure that the Instructor already established VPN Tunnel to the remote labs and all phone are connected and change the 11 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
dummy mac address configured on Unified Communication Managers with physical mac address of the phones. HQ PCs provided in the Pod can be used for administering the Unified Communication Manager Publishers/Subscribers. Cisco HQ PC can be accessed by left click on HQ-PC icon from Pod topology panel. HQ and BR1 routers are 2911 ISR and BR2 is Cisco 2901 ISR VVIC are in slot 0 VWIC3-1MFT-T1E1-E1 10.2. Guided Lab 2: Troubleshooting LDAP Integration Issues Task 2, There is a slight difference in Interface used in the lab. Interface used is interface Serial0/1/0.101 point-to-point 10.3. Guided Lab 3: Troubleshooting Endpoint Registration Issues No changes 10.4. Guided Lab 4: Troubleshooting LDAP Integration Issues Task 1, Use Administrator username password for AD as Administrator/adpa$$1 instead of Administrator/Cisco1234 mentioned in Lab guide. 10.5. Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues No changes 10.6. Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues No changes 10.7. Guided Lab 7: Troubleshooting Off-Net Calling Issues There is a slight difference in Interface used for configuring HQ Servers Subnet in the lab. Interface used is interface Gig0/0.1X1 where X is the Pod number. 10.8. Guided Lab 8: Troubleshooting ILS and GPDR No changes 10.9. Guided Lab 9: Troubleshooting Device Mobility Issues No changes 2015, Global Knowledge Remote Lab Administration Guide Page 12 of 14
10.10. Guided Lab 10: Troubleshooting Extension Mobility Issues No changes 10.11. Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues No changes 10.12. Guided Lab 12: Troubleshooting Cisco TMS Issues Username password to login TMS is Administrator/Cisco1234 Trouble ticket configuration was not applied as part of initial configs /snapshot of TMS image because it will affect the result of other labs such as Lab3 Task 1 ( It will not be able to get the required result even after resolve issues) so Instructor need to add those ticket configuration before delegates start this lab. Trouble can be added as follows 1: Access TMS using url https://10.1.5.34/tms with username Administrator/Cisco1234 Administrative tools menu>configuration> Provisioning extension settings: Under Findme- Select 'No' option button for Enable Findme and then save. 2. Access TMS using url https://10.1.5.34/tms with username Administrator/Cisco1234. Select Administrative tools menu>configuration >General settings change Provisioning Mode to Off 3: Go to TMS server ( Administrative username password to access TMS is Administrator/Cisco1234) start > Run> Services.msc select World wide Web publishing service and click stop button under service status. To restart the TMS Provisioning extension- Start > Administrative Tools- Services> TMS Provisioning extension - restart. 10.13. Guided Lab 13: Troubleshooting Transcoder Issues Transcoder configuration on HQ is on Interface: sccp local GigabitEthernet0/0.1X1 where X is the Pod number 10.14. Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences 13 of 14 Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 2015, Global Knowledge.
11. Remote Lab Support Please note that our primary form of support is through email. Our email id is remotelabsupport@globalknowledge.ae In order to have an interactive communication with the instructors, we are also available on Skype and our Skype name is gkrlsmea. In case you cannot find us on Skype, please send an email on remotelabsupport@globalknowledge.ae, we will login in Skype at the earliest for you. 2015, Global Knowledge Remote Lab Administration Guide Page 14 of 14