Getting Started Guide

W E L C O M E... Getting Started Guide BlackBerry 8830 Smartphone Getting Started Guide 2

TM..... to Cbeyond BeyondMobile with BlackBerry 8830 World Edition smartphone. Thank you for your business. You have chosen one of the most powerful business tools you can own in today s competitive marketplace: the BlackBerry 8830 smartphone. The BlackBerry smartphone is a unique and exciting business tool. Because it contains wireless data and mobile phone services, the activation requires a two step process. You can also refer to the User's Guide throughout your ownership. Enjoy your new BlackBerry smartphone and may your thumbs never tire! BlackBerry 8830 Smartphone Getting Started Guide 2

This Guide Includes Instructions on how to do the following: Step1: Charging and Turning on Your BlackBerry Smartphone................... 3 Voice activation Step2a: Activating Your Mobile Phone Service............................................ 3 2b: Transferring an Existing Phone Number.......................................... 4 DATA activation Step3a: Activating Your BlackBerry Smartphone s Data Service.................... 5 3b: Using the Setup Wizard................................................................ 6 3c : Using the BlackBerry Internet Service from a PC connected to the Internet.............................................................. 7 Setting Up and Using Your VOICE FEATURES Step4: Voicemail, 3-Way calling, Text Messaging and PIN-to-PIN................8 Step5: synchronization.............................. Synchronizing your address book, calendar and more with BlackBerry Desktop Manager..................................................... 12 GLOBAL CONNECTIVITY.......................... Step6: Connecting to a GSM network for global connectivity*................... 12 * Global connectivity requires subscription to the International Data Roaming plan for the BlackBerry 8830 smartphone. BlackBerry 8830 Smartphone Getting Started Guide 12

YOUR NEW Blackberry 8830 smartphone features; power mute Email Text Messaging (SMS) PIN-to-PIN data services attachment viewing Mobile phone with national coverage Speakerphone Internet browser Calendar Address book Bi-directional data sync with your PC Headset jack USB PORT Home screen convenience key MENU key send key Trackball ALT key Type the alternate character on a key left shift Notification LED Volume(+) Volume(-) escape end call Backspace Enter speakerphone Right shift symbols battery latch With Cbeyond BeyondVoice plus BeyondMobile you get the same mobile services with national coverage you expect with benefits specifically designed for small businesses. You can: Maximize your BeyondVoice package minutes unused landline minutes are applied to mobile for free. Share minutes across all employees for free. Eliminate outrageous overage charges extra minutes are just 6 cents per minute. Stop paying roaming charges unlimited free domestic roaming is part of your plan. Add additional mobile lines, handhelds and minutes quickly and easily. Use CbeyondOnline TM to manage your account anytime you need to review your bill or make a change. 2

Let s Get Started Charging and Turning on Your Step1: BlackBerry Smartphone After opening the box, insert the battery. Then remove the charger, plug it into the BlackBerry smartphone and plug the charger into a power outlet. Once charged, turn on the BlackBerry smartphone. Note If you have performed this step correctly, you should see a 1X (or 1XEV) next to a telephone pole icon followed by some bars near the top of your screen. Note A small 1x will briefly appear. It should then change into a large 1X (or 1XEV). If a large 1X (or 1XEV) does not appear within 5 minutes of turning on the handheld, please call Mobile Support at 1-866-424-5100. Activating Your Mobile Step2a: Phone Service Unless you are transferring your phone number, your BlackBerry smartphone s phone service comes activated and ready to use out of the box. If you would like to transfer an existing phone number, follow Step2b: HINT:Before proceeding, please make sure you are in an area of sufficient coverage. You should see one or more bars next to the 1X (or 1XEV) icon. If you do not see at least one bar next to the 1X (or 1XEV), you should move to an area where you have better coverage before proceeding. Activating Your Blackberry Otherwise, proceed to: Step3a: Smartphone's data services BlackBerry 8830 Smartphone Getting Started Guide 3

transferring an Existing Phone Number Step2b: to Your BlackBerry Smartphone (Optional) This step is relevant if you have an existing phone number that you would like to move to your BlackBerry smartphone. If you want to transfer an existing phone number, please review the instructions below and have your documentation ready before calling Cbeyond Customer Support at 1-866-424-5100 Monday through Friday. Note A Number Port typically takes 2 to 5 hours to complete if all the information supplied is correct. Incorrect or incomplete information can delay the transfer process. Incomplete information can delay the process up to 24 hours. You will need a copy of your Current service provider s bill to verify the exact information listed below: The name of your current service provider. The current, active phone number that you wish to transfer. The account number of your current service as it appears on your bill. Your name and address exactly as they each appear on your bill. A telephone number where you can be reached during the transfer process. The account password for your current service. Your Social Security number, tax identification number, or other information that your current service provider can use to identify you. Note Do not cancel your existing phone service until you have received confirmation from Cbeyond that your transfer has been completed. If you are transferring your existing mobile number over to Cbeyond, you should maintain access to both your old phone and your new Cbeyond phone until the transfer is complete. You may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel). (strongly recommended) You should call your previous provider once you have confirmation from Cbeyond that your transfer is complete and you have successfully made and received phone calls from your BlackBerry smartphone. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider. 4

Activating Your BlackBerry smartphone s Step3a: Data Services The following instructions will assist you with configuring your BlackBerry smartphone s data services, including email, Text Messaging (SMS), PIN-to-PIN and Web browsing. You may need the following information from your email provider: Domain, Server type, Account Name, Incoming mail server, SSL connection requirements, and Outgoing mail server (SMTP) to complete the setup. If your company has standardized on communication and collaboration server-side software such as Microsoft Exchange, Lotus Domino or Novell GroupWise you can configure the BlackBerry smartphone to use an optional BlackBerry Enterprise Server (software upgrade required). The BlackBerry Enterprise Server has many advantages over the BlackBerry Internet Service including over-the-air (OTA) wireless synchronization. That way, your email, calendar, tasks, and notes will synchronize wirelessly without need for the USB cable. Note If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT administrator before attempting to configure your your BlackBerry smartphone's data service. If you are your company s IT Administrator, and you are setting up the BlackBerry Enterprise Server, please call Customer Support at 1-866-424-5100 to finalize the configuration. blackberry internet service The BlackBerry Internet Service is useful because you can configure it to pull from up to 10 different email accounts/isps (some restrictions apply) allowing your BlackBerry smartphone to send and receive email from multiple sources (for example, business email and personal email). The following instructions will walk you through the setup wizard. BlackBerry 8830 Smartphone Getting Started Guide 52

Activating your BlackBerry smartphone s Data Step3b: Service Using the SETUP WIZARD. (Recommended) The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry smartphone and setup one or more email addresses. The setup wizard takes approximately 10 minutes to complete. In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard. Click the trackball. Read the setup wizard introduction. Roll the trackball to highlight Next and click the trackball. The setup wizard will navigate you through selecting your display language, setting your Time Zone and Time Format, entering owner information, as well as providing helpful information along the way. Roll the trackball to highlight Next and click the trackball after each page. When you reach the Email setup options, select I want to create or add an email address option. Roll the trackball to highlight Next and click the trackball. Click Next. HINT: You should send yourself an email upon completion of this process. You should see the message sent correctly with a check mark icon next to the outbound email message and you should receive the email shortly thereafter. If necessary, click Update Now. Click Create New Account. To accept the terms of the license agreement, select YES under the statement I have read and understand the End User Agreement. Then click I agree - In the fields provided, create a personal user login & password. (Password must be six or more characters). Click NEXT - Record your newly created personal user login and password in a safe place. Enter your full EMAIL ADDRESS and corresponding PASSWORD. Note After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry smartphone. Click OK - Continue the process of adding email accounts by selecting ADD AN EMAIL ACCOUNT until you've added all accounts whose messages you would like to receive. To return to the setup wizard, click Log Out or Close. You can begin using the data services, including email. 6

Activating your BlackBerry smartphone s Data Step3c: Service Using the BlackBerry Internet Service from a PC Connected to the Internet. (Optional) The Cbeyond co-branded BlackBerry Internet Service allows you to manage your BlackBerry email account and preferences using a Web browser (Internet Explorer 5.0 or higher recommended) on a standard PC. Note If you select this option, you will still be prompted to use the setup wizard on the BlackBerry smartphone. You can access the BlackBerry Internet Service one of two ways: 1 Go to CbeyondOnline.net and select MANAGE BLACKBERRY. 2 From your PC s browser, go to: http://www.cbeyond.net/beyondmobile/bis. Click the Create NEW Account button. The Account Setup screen should appear. Read and accept the legal agreement terms and conditions by clicking on the I Agree button. Enter your PIN & IMEI / ESN and click Submit. Follow the on-screen instructions that tell you how to select a unique user ID and create a password. Note Record this information someplace for future reference as you will likely be logging in from time to time to manage your account. HINT: You can find your PIN and ESN numbers on your smartphone by selecting the Options icon which looks like a wrench. Scroll down to Status. You will see your 8-digit PIN number and your 11-digit ESN (select the dec number). BlackBerry 8830 Smartphone Getting Started Guide 72

Setting Up and Using Your VOICE and text Step4: MESSAGING features (including Voicemail) Your BlackBerry smartphone has all the voice features you need to manage your business including: Caller ID Call Waiting 3-Way calling Text Messaging (SMS) Your smartphone has come equipped with a voice mailbox that integrates your office and your mobile voicemail into a single voice mailbox. Use the FIND-IT-FAST Answer Center on CbeyondOnline and search for "integrated voicemail" for more details. To Set Up Your Voicemail: Hold down the 1 key. - or - From the Home screen, click the Call Log icon, click TRACKball and select CALL VOICEMAIL. Note You can also access your voicemail from a landline by dialing its phone number and pressing * when it answers and then entering your passcode followed by #. Listening to Your Voicemail Messages Your BlackBerry smartphone indicates that you have received voicemail with an audible beep as well as an icon of a cassette tape towards the top of the Home screen. On the home screen, click the Call Log icon or hold down the 1 key. Click trackball and select Call Voice mail. Follow the voice prompt instructions at the end of the message to manage your voicemail, you can save, forward, reply, delete, replay and more, based on numerical commands the voice prompt will explain to you. 8

Using Call Waiting When you are on a call and a new call comes in, you will hear an audible beep and the screen will display two options: Answer. Ignore (this sends the call into your voicemail). If you decide to answer the new incoming call, you can return to your original call by clicking the trackball and selecting Flash. As long as both callers remain on the line, you can continue using the Flash command to toggle back and forth between callers. Using 3-Way Calling To initiate a 3-way call from the home screen, Click the call log icon. Place the command line prompt in the empty area just below My Number, then call the first party by entering the phone number in the command line or select the first person from your address book or recently called list. Once the session is established, click the MENU KEY and select CONFERENCE Call. Select the second party from your address book or click [use once] and enter the phone number. Once the second party answers, click the trackball and select Flash to complete the 3-Way call. Note Once the 3-way call is established, either party can drop the call and you will remain connected with the remaining party. HINT: Using the handsfree earbud for this process is much easier because you can listen to the voice prompts and press buttons without having to pull the phone away from your ear. Just plug in the hands-free earbud into your BlackBerry smartphone on the top left side of the smartphone and place the earbud speaker in your ear. Turn on and off Speakerphone To turn on speakerphone, during a call, press the Speakerphone key. To turn off speakerphone, during a call, press the Speakerphone key again. WARNING Do not hold the BlackBerry smartphone near your ear while you use speakerphone. Hearing damage could occur. See the BlackBerry Safety and Product Information Booklet for more information about using the speakerphone safely. BlackBerry 8830 Smartphone Getting Started Guide 92

Using Text Messaging (SMS) Use your address book, select a contact name and then select SMS after pressing the MENU key. If you have a contact with multiple phone numbers listed in the entry, the BlackBerry smartphone will ask you to verify to which phone number you want to send. Alternatively, from the Messages area you can click the MENU key and select "Compose SMS". Note With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending to a mobile phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an email address. Typically, only mobile phones are capable of receiving SMS messages so you will want to verify the device type of the recipient before sending. Using PIN-to-PIN Messaging PIN-to-PIN is a unique messaging feature of the BlackBerry smartphone that allows you to send messages (without the character length limits found using SMS) directly to another BlackBerry smartphone user. It is sort of like an Instant Message that works only with the BlackBerry smartphone. This unique feature allows you to verify that the message was received by the recipient s device as your inbox will show the sent message with a check next to it and once the recipient s handheld acknowledges receipt, a small D (for Delivered) will appear near the check mark. Note It is a good idea to collect the PIN numbers of the BlackBerry smartphones that you would like to PIN-to-PIN message and then pre-program into your device prior to sending the PIN message. Use your address book, select a contact name and then select PIN by pressing the trackball and selecting from the menu options. Then type your message and click the trackball and select Send. Alternatively, from the Messages area you can click the MENU key and select "Compose PIN". Note With PIN-to-PIN messaging, you are sending a message directly from one BlackBerry smartphone to another, by-passing the email and SMS network. 10

Synchronizing your address book, calendar Step5: and more with BlackBerry Desktop Software Get the most out of your BlackBerry smartphone with BlackBerry Desktop Software - an integrated suite of applications that manages the link between your BlackBerry smartphone and your email account, organizer and more. BlackBerry Desktop Software runs on your desktop PC. It lets you: Synchronize your email and organizer information (calendar, contacts, memos and tasks) between your BlackBerry smartphone and your PC. Load new applications and upgrades from your PC to the BlackBerry smartphone. Back up any important information from the smartphone to your PC or restore previously-saved files back to your BlackBerry smartphone. Transfer files between your computer and your BlackBerry smartphone s internal memory or optional media card external memory. Use the BlackBerry Desktop Media Manager that comes with your smartphone for converting and transferring your music and video files to your smartphone. Migrate data from a BlackBerry smartphone, Palm Treo or Windows Mobile -based device to a new BlackBerry smartphone. To run BlackBerry Desktop Software, you will need the following: An Internet/email-enabled computer with an Intel 486 or higher processor. One available USB or serial port. The Microsoft Windows Operating System in one of these versions: With a USB port: Windows 2000, Windows XP and Windows Vista, including x64 bit support. BlackBerry 8830 Smartphone Getting Started Guide 11

Organizers Supported Microsoft Outlook 2000, Outlook 2002, Outlook XP, Outlook 2003 or Outlook 2007 Lotus Notes 5.0.6 or later, 6.0, 6.5, 7.0 ACT! 4.0.2, 5.0 (2000), 6.0 Lotus Organizer 6.1 Microsoft Outlook Express 5.0, 6.0 Novell GroupWise 6.0.1, 6.5.4 or higher and 7.0 ASCII Importer/Exporter HINT: Yuu should make a backup of your PIM data before attempting to synchronize for the first time. INSTALL SYNCHRONIZATION SOFTWARE BEFORE CONNECTING YOUR BLACKBERRY Smartphone TO YOUR PC Use the USB cable located in the shipping box and connect with an open USB slot on your PC. Install the BlackBerry Desktop Software CD and follow the instructions and answer the questions it asks you during the installation process. The software will ask you to identify your primary PIM and request which features you want to synchronize (for example, you can configure it to sync your address book and calendar, but not memos or tasks). Now you can connect your BlackBerry smartphone to the USB or serial port cable connected to your PC. It will also ask you when you want to synchronize - automatically or manually when you plug in the BlackBerry smartphone to the computer via USB cable. Select BlackBerry desktop and click SYNCHRONIZE to initiate synchronization. Note If you have placed a security password on your handheld, you will be prompted to enter it on the PC before proceeding to sync command. 12

Connecting to a GSM network for global Step6: global connectivity When traveling outside North America, your BlackBerry smartphone is designed to connect automatically to an appropriate CDMA network or GSM network in global roaming mode. Cbeyond has pre-inserted a SIM card which is necessary for connectivity to GSM networks. If you ordered International Roaming at the time of purchase, your device is ready to be used Internationally. If you need to order International Roaming, please call 1-866-424-5100 at least 7 business days prior to your international trip. Note Both voice and data services must be activated in the U.S. prior to traveling internationally or the device will not function properly. For more information about global roaming and a complete list of rates and data availability by country, go to the CbeyondOnline Find-It-Fast Answer Center and search on keywords Blackberry International Roaming. Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other marks of Research In Motion Limited are used under license. BlackBerry 8830 Smartphone Getting Started Guide 13

Other Questions? If you have other questions, please refer to the BlackBerry Frequently Asked Questions (FAQ) located at: www.cbeyond.net/beyondmobile/blackberry8830 Contacting Cbeyond Customer Support For questions, please access the Cbeyond Online Find-It-Fast Answer Center at www.cbeyondonline.net or call Cbeyond Customer Support at 1-866-424-5100, or email mobile.care@cbeyond.net Part Number: BB8830GSG-0907 2