SALMON MANAGED SERVICES WE DO THE HEAVY LIFTING, LEAVING YOU TIME TO TRADE

SALMON MANAGED SERVICES WE DO THE HEAVY LIFTING, LEAVING YOU TIME TO TRADE

Developing an ecommerce website requires huge investment in terms of time, money and business resource. It s just the start of the journey. After launch, your site needs to be closely monitored and managed to ensure peak performance, especially during the busiest trading seasons. And even when the site is under heavy demand, you need to get on with the primary objective of your site: growing and profiting. THE SALMON SOLUTION IDENTIFYING PROBLEMS BEFORE THEY OCCUR With the Salmon Managed Service, you can protect your investment and your brand s reputation. Engage one of the most experienced teams of commerce architects and software engineers to run day-to-day operations on your behalf. MANAGED SERVICES Salmon supports some of the largest online retailers, such as Argos, DFS, Sainsbury s, Selfridges and GAME. We provide a 24x7 operational support model, including access to all the skills that clients need to run a modern ecommerce site. Salmon also uses advanced systems and assets to guarantee proactive support. We detect and resolve issues before they lead to downtime, rather than reacting to incidents as they occur. Our support processes are oriented around ITIL concepts. We provide a structured approach that addresses incidents, problems, performance, security, capacity, governance and service improvement in one holistic solution. www.salmon.com 2

YOU RE IN SAFE HANDS WITH SALMON S FULLY HOSTED SOLUTION Your trading website is your most important business asset. With the Salmon Managed Service solution, this asset is supported by a world-leading team focused on full performance with zero downtime. With this solution, your business benefits from: A dedicated team of engineers, experienced in ecommerce systems A named Service Delivery Manager 24/7 cover, 365 days a year Call-off days for development items State-of-the-art system management tools for monitoring, alerting and log analysis, including customer-accessible online dashboards SLAs providing guaranteed response time and performance targets Security services Capacity reviews prior to peak periods Global support DevOps experience Database review and maintenance User journey monitoring and analytics assessments I m pleased that I haven t had much experience of crisis as the site reliability has been second to none. On those odd occasions where we do have a critical ticket or an issue on the site, we ve always managed to get support from Salmon within our agreed SLAs to get the site back up and running and open to our customers. Clive West, Digital Director, Halfords www.salmon.com 3

CHOOSE A SERVICE PACKAGE TO MEET YOUR TRADING NEEDS The Salmon Managed Hosting service is charged on a monthly or annual basis, depending on the level of support you require. There is no upfront CAPEX. Companies can select the full service listed on page 3, or choose a bespoke package: SALMON ESSENTIALS: Basic support to keep your site up and running 24x7x365. Offered proactively and securely, at an affordable monthly rate. SALMON MANAGED HOSTING: In partnership with Rackspace, Salmon can provide cloud-based or dedicated hosting platforms for your ecommerce sites, which are scalable on demand. SALMON PEAK TRADING PACKAGE: Salmon s proven service for enhanced support during peak periods, such as Black Friday week and the Christmas trading season. SALMON DEVOPS PACKAGE: A combined development/operations team that can automate testing, performance and deployment. This provides a rapid delivery cycle so that your business can launch new features quicker than ever before. SALMON INSIGHTS: A SaaS-based package to monitor user journeys. Using your analytics data, our team can suggest improvements to your user interface or site operations, and identify opportunities to increase conversions and revenue. SALMON SECURITY PACKAGE: A range of security services in addition to our basic levels of protection, such as vulnerability assessments, PCI compliance and EU data protection compliance. In today s digital-first world, Salmon Managed Services give you the confidence and the time you need to concentrate on your core business operations and strategies. Contact Salmon today to discuss the best package for you. www.salmon.com 4

ABOUT SALMON Salmon is a global digital commerce consultancy the largest in WPP s network of companies. We define and deliver market-changing solutions and customer journeys for the world s leading brands. Established in 1989, with operations in London, New York, Melbourne and Beijing, Salmon clients include AkzoNobel, Argos, Audi UK, DFS, Halfords, Premier Farnell, Sainsbury s and Selfridges. Salmon Managed Services are part of Salmon s Delivery & Operations Services which support the implementation of high-impact ecommerce solutions. For more information, email: info@salmon.com or visit: www.salmon.com 2016 Salmon Ltd. All rights reserved. All company and product names, brands and symbols mentioned herein are brand names and/or registered trademarks of their respective owners.