CCNA Voice Unified Communications Overview www.ine.com
Cisco UC Components Unified Call Control Cisco Unified Communications Manager Cisco Unified Communications Manager Express Unified Messaging Cisco Unified Connection Cisco Unity Express Unified Presence Cisco Unified Communications Manager Cisco Unified Presence Server
Cisco UC Abbreviations Cisco Unified Communications Manager (CUCM or UCM) Call Processing for Phones and Trunks for large deployments Cisco Unified Communications Manager Express (CUCME or CME) Call Processing for Phones and Trunks for smaller deployments Cisco Unity Connection (CUC or CUCx) Voice Messaging for large deployments Cisco Unity Express (CUE) Voice Messaging for smaller deployments Cisco Unified Presence Server (CUPS) Additional Presence-based software clients
Cisco Unified Communications Manager (CUCM) Hi-Level Overview
CUCM :: Capabilities Fully-featured Voice and Video Solution Ability to cluster most services to provide five 9 s resiliency Typically for larger deployments (up to 30,000 phones per cluster) Runs on a hardened RHEL platform as an appliance (no direct shell access) Individual 1U rackmount Cisco UCS servers Cisco UCS blade servers running in VMWare ESXi Stores all data in an IBM Informix DB
CUCM :: High-Level Features Call Processing Engine (CPE) Configuration done via Web UI Music on Hold server Conferencing server Directory (integrated or LDAP sync) and Presence Services Has integrated Disaster Recovery System (DRS) for Backup & Restore Cisco Unified Serviceability and Cisco RTMT provide ability for management and troubleshooting
Cisco UCS Servers: CUCM :: Per-Server Specs Cisco UCS C210 Rack-Mount Server :: 7,500 (endpoints/server) Cisco UCS B200 Blade Server :: 7,500 Cisco UCS C200 Rack-Mount Server :: 1,000 Cisco MCS Servers: Cisco MCS 7845-I3 :: 10,000 Cisco MCS 7845 :: 7,500 Cisco MCS 7835 :: 2,500 Cisco MCS 7825 :: 1,000 Cisco MCS 7816 :: 500 Cisco MCS 7815 :: 300 On any server, requires min of: 2GHz CPU 2GB RAM 72GB HDD
CUCM :: UCS Server Specifics CUCM 8 is first version supported in VMWare UCS Hardware must be used (blade or rackmount) VMWare ESXi 4.0 with SAN (must use.ova file to install) Migration can be preformed using DRF Mixed hardware cluster (Phys and Virtual) License key for CUCM uses VMWare virtual MAC address
2 virtual CPUs 6-GB RAM CUCM :: VMWare Specifics Two 80-GB hard disks at SCSI id 0:0 and 0:1 Only a UCS Version 7 VM is supported Supports up to 7500 users per VM No USB support (Secure keys, MoH live feeds, etc) Backups for the Virtual Machine (VM) must be via SFTP
CUCM :: Server Roles CUCM DB Publisher server (Pub) CUCM DB Subscriber server (Sub) Typically run publisher server strictly for DB changes/sync, MVA, Presence, Dir Sync with LDAP however it can be used as a CPE Can have up to 8 subscriber servers running as CPE s Can have up to 3 CPE s per Unified CM Group Can have up to 2 subscriber servers running as TFTP servers Additional subscriber servers can be used as Media servers e.g. MoH, Annunciator, Conference, MTP
CUCM :: DB Roles IBM Informix DB Structured Query Language (SQL) Owned and Managed by the Publisher server One-way replication (e.g. from Pub to Subs) Most configuration is made on the Pub DB server However there are some DB fields changed on Sub servers local to where phones are registered, called User Facing Features (UFF), then replicated up to Publisher (if alive) Call Forward All (CFA) Message waiting indicator (MWI) Privacy Enable/Disable Extension Mobility login/logout Hunt Group login/logout Device Mobility Certificate Authority Proxy Function (CAPF) status for end users and applications users Credential authentication
CUCM :: Cluster Communication Intra-Cluster Communication Signaling (ICCS) TCP ports 8002-8004 Replicates all run time data between all servers in cluster that are CPE s (i.e. that are running the Cisco CallManager service) Call Detail Records (CDR) and Call Management Records (CMR) Logged by CPE taking the call (where phone or gateway is registered) Data periodically pushed up to Publisher server Cisco CDR Analysis and Reporting (CAR) or any 3 rd party billing application servers always point to and collect data from Publisher
CUCM :: Traffic Flow PSTN CUCM Cluster TDM Signaling/Media SIP / SCCP Signaling RTP Media (Voice/Video)
Cisco Unified Communications Manager Express (CUCME) Hi-Level Overview
CUCME :: Capabilities Fully-featured Voice and Video Solution running in Cisco Router IOS Typically for smaller deployments (up to 350 phones) Also can be used as to provide high availability fallback services for large and small branch offices normally using CUCM (a.k.a. SRST) 3rd Party Computer Telephony Integration(CTI) Single-Site or Multi-Site Deployments Directory and Presence Services Interworking with CUCM Support for Remote Phones
CUCME :: High-Level Features Call Processing Engine (CPE) Device Control via VoIP (SIP or SCCP) Signaling Configuration via Command Line (IOS CLI) or Web UI Directory Music on Hold server Conferencing server Custom applications using TCL scripting language such as Basic ACD (B-ACD)
CUCME :: Traffic Flow CUCME SIP / SCCP Signaling RTP Media (Voice/Video)
CUCME :: Specs Routers that Support CME, Sizing ISR-G2-2901 :: 35 Phones :: 0 SM* Slots :: 8 T1/E1 s ISR-G2-2911 :: 50 Phones :: 1 SM Slots :: 12 T1/E1 s ISR-G2-2921 :: 100 Phones :: 1 SM Slots :: 12 T1/E1 s ISR-G2-2951 :: 150 Phones :: 2 SM Slots :: 16 T1/E1 s ISR-G2-3925 :: 250 Phones :: 2 SM Slots :: 16 T1/E1 s ISR-G2-3945 :: 350 Phones :: 4 SM Slots :: 24 T1/E1 s *SM = Service Module
CUCME :: Specs, cont d Routers that Support CME, Sizing ISR - 1861 :: 15 Phones :: 0 Network Module (NM) Slots ISR - 2801 :: 25 Phones :: 0 NM Slots ISR - 2811 :: 35 Phones :: 1 NM Slots ISR - 2821 :: 50 Phones :: 1 NM Slots ISR - 2851 :: 100 Phones :: 2 NM Slots ISR - 3825 :: 175 Phones :: 2 NM Slots ISR - 3845 :: 250 Phones :: 4 NM Slots RISR - 3250 :: 20 Phones :: 0 NM Slots RISR - 3270 :: 48 Phones :: 0 NM Slots
Cisco Unity Connection (CUCx) Hi-Level Overview
CUCx :: Capabilities Integrated Messaging Server (Voicemail w/ Email retrieval) Typically for larger deployments (up to 20,000 VM boxes per server Ability to cluster/failover services (Active/Active failover) Fully featured Auto Attendant or Voice Menu server Directory Services w/ TTS w/ Ability to sync from LDAP Supports MS Exchange integration for Calendaring and IMAP integration for Integrated/Unified Messaging Survivable Remote Site Voicemail (SRSV) support Digital Networking with other CUCx servers for large deployments Voice Profile Internet Mail (VPIM) for networking to other VM servers Messages are stored in local FS (vs Unity stored in MS Exchange)
2 Server configuration CUCx :: Clustering Active / Active configuration with regard to service availability Both servers process RTP, HTTP, IMAP Same Informix DB structure as CUCM Publisher server is master and owns both DB and Message Store Subscriber server subscribes to both
CUCx :: Traffic Flow OR CUCx CUCM Cluster SCCP (ONLY) Signaling SIP (ONLY) Signaling SIP / SCCP Signaling RTP Media (Voice/Video)
Cisco Unity Express (CUE) Hi-Level Overview
Voice Messaging (VM) CUE :: Capabilities Linux OS (with pseudo IOS-like CLI) Typically for smaller deployments (up to 300 mailboxes) Ability to support Fax messages Also can be used as to provide high availability failover or fallback services for medium and small branch offices normally using CUCx VM, which is known as Survivable Remote Site Voicemail (SRSV) Fully featured Auto Attendant or Voice Menu or Interactive Voice Response (IVR) server with the ability to Queue callers
CUE :: Traffic Flow CUCME CUE SIP (ONLY) Signaling SIP / SCCP Signaling RTP Media (Voice/Video)
CUE :: ISR Specs ISR (28xx or 38xx Routers) AIM-CUE (CF Flash-based storage) 6 Ports included / 6 Max 6 IVR sessions 65 VM boxes 14 hours (VM) storage NME-CUE (HDD-based storage) 8 Ports included / 24 Max 24 IVR sessions 275 VM boxes 300 hours (VM) storage
CUE :: ISR-G2 Specs ISR-G2 (29xx or 39xx Routers) ISM-SRE-300 (HDD-based storage) 2 Ports included / 10 Max 10 IVR sessions 100 VM boxes 60 hours (VM) storage ISM-SRE-700 (HDD-based storage) 4 Ports included / 32 Max 32 IVR sessions 300 VM boxes 600 hours (VM) storage
Cisco Unified Presence Server (CUPS) Hi-Level Overview
CUPS :: Capabilities Presence add-on to CUCM Ability to cluster to provide high availability Adds presence-capable application support to clients (up to 15,000 users per cluster) Instant Messaging (IM) Cisco Unified Presence Client (CUPC) IP Phone Messenger (IPPM) 3 rd Party presence integration through SOAP / AXL Ability to provide Inter-Domain Federations w/ other presence vendors via SIP, extensible Messaging and Presence Protocol (XMPP) or Jabber Extensible Communications Platform (XCP) e.g. other CUPS, WebEx Connect, Microsoft Lync, Google Talk
CUPC :: Features Built upon Cisco Unified Client Services Framework (CSF) Standalone Softphone or Deskphone Control SRST failover support (softphone mode only) IM support for direct, group and persistent chat Voice & H.264 Video chat both supported Conferencing via Cisco MeetingPlace or Cisco WebEx IMAP integration with Unity / Unity Connection for MWI LDAP integration for Directory Services
CUPS/CUPC :: Traffic Flow CUPS CUCM Cluster 7.x clients only - use SIP CUPC DB Replication XMPP CTI (JTAPI) SIP / SIMPLE SIP / SCCP RTP Media (Voice/Video)