E-mail Tools 1 Outline Goals and Objectives Topics Headlines Introduction Communication Protocols Content, Attachments, and Etiquette Acronyms and Emoticons E-mail clients and Webbased E-mail Eudora Outlook Express Netscape messenger and Mailer Opera M2 Hotmail Yahoo mail S-mail E-mail Activities Managing E-mail Wireless E-mail Summary 2 1
Goals and Objectives Goals Understand e-mail essentials Installation Configuration types of e-mail programs effective use of e-mail Clients web-based 3 Objectives Protocols : SMTP, POP3, IMAP, MIME Content, attachments, etiquette Acronyms and emoticons E-mail: clients vs web-based SW : Eudora, Outlook Express, Mozilla / Thunderbird, Opera, Hotmail, Yahoo, Gmail E-mail activities : receive, send, read, reply, forward, delete, organize Managing e-mails : signature files, vcards, stationary, address book, mailing lists, spam Wireless e-mail 4 2
Topics Headlines Introduction E-mail: THE Killer App (IMHO) Communication Requires ISP e-mail account e-mail client Local Web-based 5 Protocols SMTP POP3 IMAP MIME 6 3
Content, Attachments, and Etiquette public / social etiquette & rules Acronyms and Emoticons save time, express emotions and moods 7 E-mail Clients and Web-based E-mail time and place for either type Eudora stand-alone client also available as web mail Outlook Express built-in with Window 8 4
Netscape / Mozilla Netscape / Mozilla browsers have built-in e- mail clients Mozilla Thunderbird -- standalone Opera M2 Opera Hotlist has all the user needs for e- mail 9 Hotmail (MS) web based, free, easy to use, popular Yahoo mail web based, free, easy to use, popular More storage space than Hotmail S-mail for confidential, personal, or business communication Gmail Google Everything indexed Lots of storage space 10 5
E-mail Activities All you need to know about using e-mail Managing E-mail saving time, control, fighting spam Handheld / Wireless E-mail 11 Introduction Probably most widely used tool of internet Also client/server model For using e-mail need Internet connection E-mail account on e-mail server E-mail address E-mail software Client Web-based 12 6
Communication Requires e-mail client and e-mail server Usually separate servers for sending / receiving Mail servers managed and maintained by ISPs Client mail box typically has following folders Inbox : incoming Outbox : copies of outgoing Draft : to-send Trash : to-delete 13 Communication 14 7
Main protocols SMTP POP3 IMAP MIME 15 SMTP (simple mail transfer protocol) Xfer e-mail Outgoing + incoming 16 8
POP3 (post office protocol version 3) Incoming Download to computer 17 IMAP (internet message access protocol) Incoming Access at server 18 9
POP3 / IMAP used w/ SMTP overcome limited queuing ability MIME: related to content Not only for email 19 MIME: Multipurpose Internet Mail Extensions Originally developed for email returned by server attached by server to beginning of doc specify file type Form: type/subtype E.g.,: text/plain, text/html, image/gif, image/jpeg Server gets type from requested file name s suffix.html text/html Browser gets type explicitly from server 20 10
Experimental types Subtype begins with x- e.g., video/x-msvideo Require server to send Helper application / plug-in browser can handle file 21 Protocols 22 11
Contents, Attachments, Etiquette Message parts: Header: From, To [cc, Bcc], Subject, Date, more Body plain text / XHTML Signature Attachments: attach [non-text] files handled by MIME protocol Thread sequence of related messages 23 Contents, Attachments, Etiquette 24 12
Contents, Attachments, Etiquette Some etiquette Be concise and short Do not use too much punctuation Limit number of characters per line to 80 Avoid too much formatting Use salutations properly Use e-mail quote symbol, e.g., > Avoid flame (DO NOT SCREAM) Do not respond to flame Include all needed content in one message 25 Acronyms and Emoticons Avoid over-use Examples acronyms: 2L8 too late ASAP as soon as possible BRB be right back FYI for your information LOL laughing out loud Examples of emoticons include: :-) smiley ;-) smiley with a wink ;-( sad 26 13
Clients vs. Web-based E-mail client accesses messages on server Client w/ POP3 (most commercial) Download entire message Option: headers only, first Client w/ IMAP Download headers Reads entire message off server Easier with multi-computer access E-mail client = stand-alone program Web page = web-based email 27 Clients vs Web-based 28 14
Summary Client/server model SMTP, POP3, IMAP, MIME protocols Etiquette Acronyms and emoticons Local clients / web-based More slides about specific clients / Webbased + more skip 29 Eudora Eudora is a stand-alone email program It comes as and e-mail client or Web-based email Eudora can be downloaded from http://www.eudora.com It is intuitive to use One can customize Eudora by changing its settings and specifying incoming and outgoing mail servers 30 15
Outlook Express Outlook Express is a stand-alone e-mail client provided by Microsoft It is bundled with Internet Explorer 6.0 It is suitable for individual user for personal use Users of Outlook Express should be aware of its viruses and security problems It can be downloaded from http://www.microsoft.com A user can customize Outlook Express to change its settings 31 Netscape Messenger and Mailer Netscape browsers come with built-in stand-alone e- mail clients The e-mail client allows the user to configure one POP3 server, but multiple IMAP servers They do not permit configuring mixed types of servers 32 16
Opera M2 Opera browser comes with its built-in M2 e-mail client M2 has a built-in mail database and a search engine to search it Opera also provides web-based e-mail A user can sign up at http://www.operamail.com The use of Opera s web-based e-mail is easy and intuitive 33 Hotmail Hotmail is a popular web-based e-mail program A user can get his account at http://www.hotmail.com It is free and easy to use It has virus and security problems At peak times, it may be slow It has a limited disk space and sizes of mail attachments are restricted 34 17
Yahoo Mail Yahoo mail is a popular web-based e-mail program A user can sign up for a free account at http://www.yahoomail.com It is easy to use and good at blocking unwanted mails It has disk space limitations Users can set up POP3 accounts for a fee 35 S-mail S-mail means Secure Mail S-mail sends and receives mails over a secure connection Mails send using S-mail cannot be intercepted or altered The messages are encrypted and decrypted using public and private keys An e-mail client can be configured to provide S-mail Two available protocols are: S/MIME PGP/MIME 36 18
E-mail Activities E-mail activities include: Configuring e-mail clients Creating e-mail accounts Reading e-mails Sending e-mails to single or multiple recipients Sending e-mails with attachments Forwarding e-mails Downloading attachments Printing e-mails Setting up auto-reply option 37 Managing E-mail Managing e-mail means to deal with incoming and outgoing mails effectively It is important to manage e-mails to avoid mail box clutters Incoming e-mail management involves: Organizing Responding Deleting Archiving Filtering Spam, junk mail and bulk mail handling 38 19
Managing E-mail Outgoing e-mail management involves: Electronic signatures vcards Stationeries Mailing lists Aliases Address books 39 Wireless E-mail IMAP is the ideal protocol to use for Wireless E-mail There are three key concerns for wireless e-mail: Security Internet connection must be secure Single mail box integration Syncing handheld device mail box with desktop mail box Push e-mail is automatically delivered to the handheld device 40 20