Next Generation 9-1-1 What, When, How, Where & Why? APCO NENA Nov 5 2015 Niagara Falls, ON Input provided by: Guy Caron, ENP Senior Network Architect 418-691-1119 g.caron@bell.ca Presented by: Fadi Dabliz, ENP Associate Director 9-1-1 1-877-FADI-911 fadi.dabliz@bell.ca 1
Agenda WHAT is NG9-1-1 No really, what is it? (non-technical) Is there a Northern NG9-1-1 for Canada? WHEN will NG9-1-1 come to Canada? Is it already here? HOW will NG9-1-1 impact Canadian PSAPs? Will there even be any impacts? HOW will we get to NG9-1-1? WHERE will NG9-1-1 be available in Canada? WHY are we planning for NG9-1-1? 2
WHAT is NG9-1-1? network of networks not just multimedia dynamic PSAP and 9-1-1 routing tweaked for Canada WHAT DO YOU WANT NG9-1-1 TO BE? 3
WHAT - NG9-1-1 Should... Accommodate access to emergency services for existing and emerging technologies and services (Instant Messaging, SMS, Automatic Crash Notification, VoIP, Real Time Text, Video, Telematics, etc ) Improve access and interaction for people with disabilities and the general public Be more flexible in call routing and transfers (e.g. Interoperability across Canada) Provide richer, event-focussed & helpful data, without overwhelming PSAP call takers Be more feature-rich and adaptive to consumer behaviours Be an architecture built around the Internet Protocol suite including at the PSAP All calls to be presented as IP at and within the PSAP Be policy & data driven using software applications and databases in an all-ip environment Its all about Data!... Collection, management, integration, sharing, correlation, storage, manipulation, integrity, reliability, traceability, access etc Accommodate technology and services evolution (future-friendly) Use commercial, off-the-shelf hardware as much as possible Be highly secure and reliable 4
WHEN? CRTC Three Year Outlook 2015-16 2016-17 2017-18 Regulatory framework for next-generation 9-1-1 services Pursuant to the 9-1-1 Action Plan that the CRTC issued in Regulatory framework for next generation 9-1-1 services The CRTC will undertake, by means of a public hearing, a Regulatory framework for next generation 9-1-1 services The CRTC will implement new measures, as required, 2014, the CRTC will initiate a comprehensive examination of following the examination of comprehensive examination of next-generation 9-1-1 services next-generation 9-1-1 services next-generation 9-1-1 in Canada. Issues to be in Canada services in Canada and considered include the roles explore other means by which and responsibilities of Canadians could request and receive emergency assistance, such as through text messages, videos, and images. telecommunications service providers. This process will result in a policy and a regulatory framework for nextgeneration 9-1-1 services that meet the evolving public safety needs of Canadians. 5
WHEN & HOW i3 a Path to NG9-1-1 TIF 77 - ESRE0070 NG9-1-1 Architecture for Canada Assessment of the Usability of the NENA i3 Solution for Canada RECOMMENDATIONS 1. The Commission approve the adoption of NENA i3 as the baseline reference architecture for the implementation of NG9-1-1 services in Canada; 2. The Commission requests that the ESWG initiate a detailed assessment of NENA i3 and associated standards which would provide valuable input to the Commission in light of the forthcoming public proceeding, to review the regulatory framework for the introduction of next generation 9-1-1 services in Canada; 3. The Commission requests that the ESWG develop an umbrella TIF to manage the project s scope, and to define the proper guiding and engineering principles, and that additional ESWG TIFs be created, as and when required, to address specific facets of the NENA i3 design and transition to NG9-1-1 in Canada; 6
WHEN & HOW i3 a Path to NG9-1-1 RECOMMENDATIONS - ESRE0070 - TIF77 (continued) 4. The following initial list of topics be considered in distinct subtending TIFs, under the umbrella TIF: a. Additional data requirements and considerations (hazmat, floor plans, etc.) b. Emergency Services Internet Protocol (IP) network (ESInet) and IP addressing requirements c. NG9-1-1 network reliability and resiliency requirements d. NG9-1-1 core services e. Civic address format(s) for Canada, Geographic Information System (GIS) and (MSAG) f. location validation, trustworthiness and reliability requirements g. Transition considerations and gateways h. Security, cyber-security and privacy i. Origination networks requirements and origination services requiring NG9-1-1 treatment j. Interconnection requirements k. NG9-1-1 PSAPs and PSAP technical and operational considerations l. Policy-based routing rules, Inter-jurisdiction call routing and transfer, and alternate routing 5. Automatic location determination solutions will be addressed under a separate TIF, as a future task. 7
HOW do we get to NG9-1-1? NENA i3
HOW Will NG9-1-1 Impact PSAPs? new originating devices (vehicle, refrigerator, watch, wearable) new accessibility services & capabilities new PSAP tools and capabilities new data sources new legal consideration ownership of multimedia new risks and vulnerabilities and security considerations network convergence voice network/data network one network cost model who pays for what up to where? and on and on... 9
WHERE will NG9-1-1 be Available? across E9-1-1 areas? across B9-1-1 areas? across No 9-1-1 areas? across Canada? across North America? across the world? 10
WHY are we Planning for NG9-1-1? CRTC 3 year plan 2015 still no national solution for nomadic VoIP calls, hybrid services, wifi IP everything FAQ to be developed by the TIF72 subgroup 11