Tioli Storage Manager for Mail Version 6.1 Data Protection for Microsoft Exchange Serer Installation and User s Guide SC23-9796-00
Tioli Storage Manager for Mail Version 6.1 Data Protection for Microsoft Exchange Serer Installation and User s Guide SC23-9796-00
Note Before using this information and the product it supports, read the information in Notices on page 273. This edition applies to Version 6.1 of IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer (program numbers 5608-E06, 5608-E11) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright International Business Machines Corporation 1998, 2009. US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Preface............... Who should read this publication....... Product documentation formats........ i Publications.............. ii Tioli Storage Manager publications..... ii Support information........... ix Getting technical training......... ix Searching knowledge bases........ ix Contacting IBM Software Support...... x What to do when you encounter a problem... xii Determining if the problem resides on Tioli Storage Manager or Exchange....... xiii Installation Problems: Creating an installation-log file........... xiii Reading syntax diagrams......... xi New for Data Protection for Microsoft Exchange Serer Version 6.1..... xii Chapter 1. Data Protection for Exchange oeriew.............. 1 Mailbox restore feature........... 1 Data Protection for Exchange product features... 2 Backup processing: Oeriew......... 4 VSS Backup processing: Oeriew...... 5 Backup types............. 6 Backup methods............ 7 Restore processing: Oeriew........ 11 Restore methods............ 13 Backup strategies............ 18 Full backups only........... 18 Full backup plus incremental backups (Legacy only)............... 18 Full backup plus differentials (Legacy only).. 19 Using VSS and Legacy Backups together... 19 Using VSS operations in a cluster...... 21 How Tioli Storage Manager serer policy affects Data Protection for Exchange........ 23 Security............... 24 Data Protection for Exchange performance oeriew 26 Buffering (Legacy only)......... 26 LAN-free data moement......... 27 Microsoft Cluster Serer and Veritas Cluster Serer Support............... 27 Globalization.............. 28 Chapter 2. Installing Data Protection for Microsoft Exchange Serer 6.1.... 29 Software and operating system requirements... 29 Hardware requirements.......... 35 Installing Data Protection for Exchange..... 37 Installing Tioli Storage Manager for Copy Serices.............. 38 Installing and actiating the language packs.. 39 Silent installation........... 40 Chapter 3. Configuring Data Protection for Exchange............ 47 Part I: Configuration oeriew........ 49 Back up to Tioli Storage Manager storage ersus back up to local shadow olumes...... 49 Recommended Tioli Storage Manager policy settings............... 52 Data Protection for Exchange node name: Recommended settings......... 54 Proxy node definitions (VSS Backups).... 55 Specifying Data Protection for Exchange options 57 Specifying Data Protection for Exchange preferences............. 61 Part II: Configuration procedure....... 62 1. Perform these tasks on the Tioli Storage Manager serer............ 63 2. Perform these tasks on the machine running the Exchange Serer.......... 64 3. Perform these tasks on the machine running the offloaded backups.......... 65 4. Perform these tasks to configure your system for mailbox-leel and item-leel restore operations.............. 66 5. Perform these tasks to erify your configuration............. 67 Chapter 4. Graphical user interface functions.............. 71 Menu bar............... 71 Edit menu.............. 72 View menu............. 75 Utilities menu............ 76 Help menu............. 77 Toolbar................ 77 GUI inocation............. 77 Backup and Restore window........ 78 GUI tasks............... 79 How to perform a Legacy Backup...... 79 How to perform a VSS Backup....... 80 How to perform a VSS offloaded backup... 81 Restoring Exchange storage groups..... 82 Restoring indiidual mailbox and mailbox item-leel data............ 84 Restoring the Site Replication Serice..... 88 Restore options............ 89 GUI operations in a MSCS or VCS enironment.. 90 Chapter 5. Using the command-line interface.............. 91 Command oeriew........... 91 Query Exchange command......... 92 Query Exchange syntax......... 92 Copyright IBM Corp. 1998, 2009 iii
Query Exchange optional parameters..... 93 Query Exchange Example 1........ 95 Query Exchange Example 2........ 97 Query Exchange Example 3........ 98 Query TDP command.......... 100 Query TDP syntax........... 100 Query TDP optional parameters...... 100 Query TDP Example.......... 101 Query TSM command.......... 102 Query TSM syntax.......... 102 Query TSM positional parameters..... 103 Query TSM optional parameters...... 104 Query TSM Example 1......... 106 Query TSM Example 2......... 106 Query TSM Example 3......... 107 Backup command............ 108 Backup syntax............ 109 Backup positional parameters....... 110 Backup optional parameters....... 111 Backup Example 1........... 115 Backup Example 2........... 115 Backup Example 3........... 116 Backup Example 4........... 117 Backup Example 5........... 117 Backup Example 6........... 118 Restore command............ 119 VSS restore considerations........ 121 Restore syntax............ 121 Restore positional parameters....... 123 Restore optional parameters....... 123 Restore Example 1........... 130 Restore Example 2........... 130 Restore Example 3........... 131 Restore Example 4........... 131 Restorefiles command.......... 132 Restorefiles syntax........... 132 Restorefiles positional parameters..... 133 Restorefiles optional parameters...... 134 Restorefiles Example 1......... 137 Restorefiles Example 2......... 137 Restorefiles Example 3......... 138 Restoremailbox command......... 139 Restoremailbox syntax......... 142 Restoremailbox positional parameters.... 143 Restoremailbox optional parameters..... 144 Restoremailbox Example 1........ 155 Restoremailbox Example 2........ 156 Restoremailbox Example 3........ 157 Restoremailbox Example 4........ 158 Changetsmpassword command....... 159 Changetsmpassword syntax....... 160 Changetsmpassword positional parameters.. 160 Changetsmpassword optional parameters... 160 Changetsmpassword Example....... 162 Set command............. 162 Set syntax............. 163 Set positional parameters........ 163 Set optional parameters......... 167 Set Example............. 167 Help command............. 168 Help syntax............. 168 Help optional parameters........ 168 Help Example 1........... 169 Help Example 2........... 172 Chapter 6. Using the Tioli Storage Manager scheduler......... 175 Example procedure........... 175 On the Tioli Storage Manager serer.... 176 On the Exchange Serer......... 177 Scheduler considerations......... 181 Appendix A. Quick configuration (Legacy)............. 183 Appendix B. Frequently asked questions............. 185 Appendix C. Adanced restore procedures............ 193 Complete restore or replacement....... 193 Indiidual mailbox recoery........ 193 Restoring a deleted mailbox or items from a deleted mailbox........... 194 Restore and the Recoery Storage Group.... 195 Requirements............ 195 Restoring to a Recoery Storage Group.... 195 Appendix D. Data Protection for Exchange messages reference.... 197 Data Protection for Exchange messages changes 197 New Data Protection for Exchange messages 197 Changed Data Protection for Exchange messages.............. 198 Deleted Data Protection for Exchange messages 198 Data Protection for Exchange messages (ACN0000 ACN9999).......... 198 Appendix E. Accessibility features for Tioli Storage Manager....... 271 Notices.............. 273 Trademarks.............. 275 Glossary............. 277 Index............... 299 i IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Preface The subject of this publication is Data Protection for Exchange, a component of the IBM Tioli Storage Manager for Mail product. Data Protection for Exchange performs online backups of Microsoft Exchange Serer databases to Tioli Storage Manager storage. This integration with the Microsoft Exchange Serer application program interface (API) maximizes the protection of data, thus proiding a comprehensie storage management solution. Tioli Storage Manager is a client-serer licensed product that proides storage management serices in a multi-platform computer enironment. Throughout this document, the term Windows (unless otherwise specified) refers to the following operating systems: Windows Serer 2003 Windows Serer 2008 Throughout this document, the term Exchange Serer (unless otherwise specified) refers to the following products: Exchange Serer 2003 Exchange Serer 2007 Throughout this document, the term Windows VSS System Proider (unless otherwise specified) refers to the standard Windows System proider. Who should read this publication This publication is intended for system installers, system users, Tioli Storage Manager administrators, and system administrators. In this publication, it is assumed that you hae an understanding of the following applications: Microsoft Exchange Serer Tioli Storage Manager serer Tioli Storage Manager backup-archie client Tioli Storage Manager Application Program Interface Microsoft Volume Shadow Copy Serice (VSS) technology (knowledge of this application is only assumed if you plan to perform VSS operations) It is also assumed that you hae an understanding of the following operating systems: Windows Serer 2003 (knowledge of this operating system is only assumed if you plan to use this platform) Windows Serer 2008 (knowledge of this operating system is only assumed if you plan to use this platform) Copyright IBM Corp. 1998, 2009
Product documentation formats Data Protection for Exchange proides product documentation in these formats. Installation and User s Guide The IBM Tioli Storage Manager for Mail Data Protection for Microsoft Exchange Serer Installation and User s Guide 6.1 proides detailed information regarding how to install, configure, and use Data Protection for Exchange 6.1 in a Windows 2003 enironment and a Windows 2008 enironment. This publication is proided in the following locations in PDF and XHTML format: IBM Tioli Storage Manager for Mail 6.1 Quick Start CD The IBM Tioli Storage Manager for Mail 6.1 Quick Start CD is aailable with the Data Protection for Exchange product or can be downloaded from the IBM Passport Adantage Web site: http://www.ibm.com/software/howtobuy/ passportadantage/pao_customers.htm. The Quick Start CD also contains the IBM Tioli Storage Manager for Mail 6.1 Quick Start Guide which proides a high-leel oeriew of how to install Data Protection for Exchange. Online at the Tioli Information Center: http://publib.boulder.ibm.com/ infocenter/tsminfo/6/index.jsp GUI online help GUI online help is proided for specific information related to tasks that are performed in the Data Protection for Exchange GUI. After launching the GUI, go to Help->Data Protection for Microsoft Exchange Serer. The online help displays. Restriction: In order to iew the Data Protection for Exchange 6.1.0 online help system on Windows Serer 2008, Microsoft requires that Windows Serer 2008 users download the Windows Help program (WinHlp32.exe) at this URL: http://go.microsoft.com/fwlink/?linkid=114216 Detailed information regarding this requirement is proided in Microsoft Knowledge Base Article ID 917607 aailable at this URL: http://support.microsoft.com/kb/917607/en-us If the Windows Help program (WinHlp32.exe) is not downloaded, the Data Protection for Exchange 6.1.0 online help system will not display on Windows Serer 2008. See Chapter 4, Graphical user interface functions, on page 71 for additional information. Command-line help Command-line help is also proided for specific information related to tasks that are performed on the Data Protection for Exchange command line. Enter tdpexcc help on the Data Protection for Exchange command-line interface for a list of aailable help topics. See Help command on page 168 for additional information. i IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Publications Tioli Storage Manager publications and other related publications are aailable online. You can search all publications in the Tioli Storage Manager Information Center: http://publib.boulder.ibm.com/infocenter/tsminfo/6. You can download PDF ersions of publications from the Tioli Storage Manager Information Center or from the IBM Publications Center at http://www.ibm.com/ shop/publications/order/. You can also order some related publications from the IBM Publications Center Web site. The Web site proides information for ordering publications from countries other than the United States. In the United States, you can order publications by calling 800-879-2755. Tioli Storage Manager publications Publications are aailable for the serer, storage agent, client, and Data Protection. Table 1. Tioli Storage Manager serer publications Publication title IBM Tioli Storage Manager Messages IBM Tioli Storage Manager Performance Tuning Guide IBM Tioli Storage Manager Problem Determination Guide IBM Tioli Storage Manager for AIX Installation Guide IBM Tioli Storage Manager for AIX Administrator s Guide IBM Tioli Storage Manager for AIX Administrator s Reference IBM Tioli Storage Manager for HP-UX Installation Guide IBM Tioli Storage Manager for HP-UX Administrator s Guide IBM Tioli Storage Manager for HP-UX Administrator s Reference IBM Tioli Storage Manager for Linux Installation Guide IBM Tioli Storage Manager for Linux Administrator s Guide IBM Tioli Storage Manager for Linux Administrator s Reference IBM Tioli Storage Manager for Sun Solaris Installation Guide IBM Tioli Storage Manager for Sun Solaris Administrator s Guide IBM Tioli Storage Manager for Sun Solaris Administrator s Reference IBM Tioli Storage Manager for Windows Installation Guide IBM Tioli Storage Manager for Windows Administrator s Guide IBM Tioli Storage Manager for Windows Administrator s Reference IBM Tioli Storage Manager Serer Upgrade Guide IBM Tioli Storage Manager for System Backup and Recoery Installation and User s Guide Order number GC23-9787 GC23-9788 GC23-9789 GC23-9781 SC23-9769 SC23-9775 GC23-9782 SC23-9770 SC23-9776 GC23-9783 SC23-9771 SC23-9777 GC23-9784 SC23-9772 SC23-9778 GC23-9785 SC23-9773 SC23-9779 SC23-9554 SC32-6543 Preface ii
Table 2. Tioli Storage Manager storage agent publications Publication title IBM Tioli Storage Manager for SAN for AIX Storage Agent User s Guide IBM Tioli Storage Manager for SAN for HP-UX Storage Agent User s Guide IBM Tioli Storage Manager for SAN for Linux Storage Agent User s Guide IBM Tioli Storage Manager for SAN for Sun Solaris Storage Agent User s Guide IBM Tioli Storage Manager for SAN for Windows Storage Agent User s Guide Order number SC23-9797 SC23-9798 SC23-9799 SC23-9800 SC23-9553 Table 3. Tioli Storage Manager client publications Publication title Order number IBM Tioli Storage Manager for UNIX and Linux: Backup-Archie SC23-9791 Clients Installation and User s Guide IBM Tioli Storage Manager for Windows: Backup-Archie Clients SC23-9792 Installation and User s Guide IBM Tioli Storage Manager for Space Management for UNIX and Linux: SC23-9794 User s Guide IBM Tioli Storage Manager for HSM for Windows Administration Guide SC23-9795 IBM Tioli Storage Manager Using the Application Program Interface SC23-9793 Program Directory for IBM Tioli Storage Manager z/os Edition GI11-8912 Backup-Archie Client Program Directory for IBM Tioli Storage Manager z/os Edition GI11-8911 Application Program Interface Table 4. Tioli Storage Manager Data Protection publications Publication title IBM Tioli Storage Manager for Adanced Copy Serices: Data Protection for Snapshot Deices Installation and User s Guide IBM Tioli Storage Manager for Databases: Data Protection for Microsoft SQL Serer Installation and User s Guide IBM Tioli Storage Manager for Databases: Data Protection for Oracle for UNIX and Linux Installation and User s Guide IBM Tioli Storage Manager for Databases: Data Protection for Oracle for Windows Installation and User s Guide IBM Tioli Storage Manager for Enterprise Resource Planning: Data Protection for SAP Installation and User s Guide for DB2 IBM Tioli Storage Manager for Enterprise Resource Planning: Data Protection for SAP Installation and User s Guide for Oracle IBM Tioli Storage Manager for Mail: Data Protection for Lotus Domino for UNIX, Linux, and OS/400 Installation and User s Guide IBM Tioli Storage Manager for Mail: Data Protection for Lotus Domino for Windows Installation and User s Guide IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide Order number SC33-8331 SC32-9059 SC32-9064 SC32-9065 SC33-6341 SC33-6340 SC32-9056 SC32-9057 SC23-9796 iii IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Table 4. Tioli Storage Manager Data Protection publications (continued) Publication title Program Directory for IBM Tioli Storage Manager for Mail (Data Protection for Lotus Domino) Order number GI11-8909 Support information You can find support information for IBM products from a ariety of sources. Getting technical training Information about Tioli technical training courses is aailable online. Go to http://www.ibm.com/software/tioli/education/. Searching knowledge bases If you hae a problem with Tioli Storage Manager, there are seeral knowledge bases that you can search. You can begin with the Tioli Storage Manager Information Center at http://publib.boulder.ibm.com/infocenter/tsminfo/6. From this Web site, you can search all Tioli Storage Manager publications. Searching the Internet If you cannot find an answer to your question in the Tioli Storage Manager information center, search the Internet for the latest, most complete information that might help you resole your problem. To search multiple Internet resources, go to the support Web site for Tioli Storage Manager at http://www.ibm.com/software/sysmgmt/products/support/ IBMTioliStorageManager.html. From there, you can search a ariety of resources including: IBM technotes IBM downloads IBM Redbooks If you still cannot find the solution to the problem, you can search forums and newsgroups on the Internet for the latest information that might help you resole your problem. To share your experiences and learn from others in the user community, go to the Tioli Storage Manager wiki at http://www.ibm.com/ deeloperworks/wikis/display/tiolistoragemanager/home. Using IBM Support Assistant At no additional cost, you can install on any workstation the IBM Support Assistant, a stand-alone application. You can then enhance the application by installing product-specific plug-in modules for the IBM products that you use. The IBM Support Assistant helps you gather support information when you need to open a problem management record (PMR), which you can then use to track the problem. The product-specific plug-in modules proide you with the following resources: Support links Education links Preface ix
Ability to submit problem management reports For more information, see the IBM Support Assistant Web site at http://www.ibm.com/software/support/isa/. Finding product fixes A product fix to resole your problem might be aailable from the IBM Software Support Web site. You can determine what fixes are aailable by checking the Web site: 1. Go to the IBM Software Support Web site at http://www.ibm.com/software/ tioli/products/storage-mgr/product-links.html. 2. Click the Support Pages link for your Tioli Storage Manager product. 3. Click Download, and then click Fixes by ersion. Getting e-mail notification of product fixes You can get notifications about fixes and other news about IBM products. To receie weekly e-mail notifications about fixes and other news about IBM products, follow these steps: 1. From the support page for any IBM product, click My support in the upper-right corner of the page. 2. If you hae already registered, skip to the next step. If you hae not registered, click Register in the upper-right corner of the support page to establish your user ID and password. 3. Sign in to My support. 4. On the My support page, click Edit profiles in the left naigation pane, and scroll to Select Mail Preferences. Select a product family and check the appropriate boxes for the type of information you want. 5. Click Submit. 6. For e-mail notification for other products, repeat steps 4 and 5. Contacting IBM Software Support You can contact IBM Software Support if you hae an actie IBM software maintenance contract and if you are authorized to submit problems to IBM. Before you contact IBM Software Support, follow these steps: 1. Set up a software maintenance contract. 2. Determine the business impact of your problem. 3. Describe your problem and gather background information. Then see Submit the problem to IBM Software Support on page xii for information on contacting IBM Software Support. x IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Setting up a software maintenance contract Set up a software maintenance contract. The type of contract that you need depends on the type of product you hae. For IBM distributed software products (including, but not limited to, Tioli, Lotus, and Rational products, as well as IBM DB2 and IBM WebSphere products that run on Microsoft Windows or UNIX operating systems), enroll in IBM Passport Adantage in one of the following ways: Online: Go to the Passport Adantage Web page at http://www.ibm.com/ software/lotus/passportadantage/, click How to enroll, and follow the instructions. By Phone: For the phone number to call in your country, go to the IBM Software Support Handbook Web page at http://www14.software.ibm.com/ webapp/set2/sas/f/handbook/home.html and click Contacts. For serer software products, you can purchase a software maintenance agreement by working directly with an IBM sales representatie or an IBM Business Partner. For more information about support for serer software products, go to the IBM Technical support adantage Web page at http://www.ibm.com/serers/. If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States. For a list of telephone numbers of people who proide support for your location, go to the Software Support Handbook page at http://www14.software.ibm.com/webapp/set2/sas/f/ handbook/home.html. Determine the business impact When you report a problem to IBM, you are asked to supply a seerity leel. Therefore, you need to understand and assess the business impact of the problem you are reporting. Seerity 1 Seerity 2 Seerity 3 Seerity 4 Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. Significant business impact: The program is usable but is seerely limited. Some business impact: The program is usable with less significant features (not critical to operations) unaailable. Minimal business impact: The problem causes little impact on operations, or a reasonable circumention to the problem has been implemented. Describe the problem and gather background information When explaining a problem to IBM, it is helpful to be as specific as possible. Include all releant background information so that IBM Software Support specialists can help you sole the problem efficiently. To sae time, know the answers to these questions: What software ersions were you running when the problem occurred? Do you hae logs, traces, and messages that are related to the problem symptoms? IBM Software Support is likely to ask for this information. Can the problem be recreated? If so, what steps led to the failure? Hae any changes been made to the system? For example, hardware, operating system, networking software, and so on. Preface xi
Are you currently using a workaround for this problem? If so, be prepared to explain it when you report the problem. Submit the problem to IBM Software Support You can submit the problem to IBM Software Support online or by phone. Online Go to the IBM Software Support Web site at http://www.ibm.com/ software/support/probsub.html. Enter your information into the appropriate problem submission tool. By phone For the phone number to call in your country, go to the contacts page of the IBM Software Support Handbook at http://www14.software.ibm.com/ webapp/set2/sas/f/handbook/home.html. If the problem that you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. If a workaround is possible, IBM Software Support proides one for you to implement until the APAR is resoled and a fix is deliered. IBM publishes resoled APARs on the Tioli Storage Manager product support Web site at http://www.ibm.com/software/ sysmgmt/products/support/ibmtiolistoragemanager.html, so that users who experience the same problem can benefit from the same resolutions. What to do when you encounter a problem You can resole some problems by yourself that you may encounter during Data Protection for Exchange processing. If you encounter a problem during Data Protection for Exchange processing, follow these steps as your first attempt to resole the problem: 1. Retry the operation that failed. 2. If the problem occurred during an incremental, differential, or database copy backup, run a full backup. If the full backup completes successfully, retry the operation that failed. 3. If the problem still exists, close other applications, especially those applications that interact with Exchange (antiirus applications, for example). Retry the operation that failed. 4. If the problem still exists: a. Shut down the Exchange serer. b. Start the Exchange serer again. c. Run the operation that failed. 5. If the problem still exists: a. Shut down the entire machine. b. Start the machine again. c. Run the operation that failed. 6. If the problem still exists, determine if it is occurring on other Exchange serers. xii IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Determining if the problem resides on Tioli Storage Manager or Exchange You can help determine whether a problem is a Data Protection for Exchange issue or an Exchange serer issue. Legacy operations and VSS operations hae different sets of steps to follow to help determine the source of the problem. For Legacy operations, perform the following steps to help identify the source of the problem: Try recreating the problem with the Microsoft NTBACKUP utility. This utility uses a call sequence similar to Data Protection for Exchange to run an online backup. If the problem is recreatable with NTBACKUP then the problem most likely exists within the Exchange serer. Try recreating the problem with the Microsoft BACKREST application. This application can run backups using the Microsoft Exchange APIs. If the problem is recreatable with BACKREST, then the problem most likely exists within the Exchange serer. Microsoft includes BACKREST with the Exchange Software Deeloper s Kit (SDK). IBM Serice can proide a copy of BACKREST if you encounter problems obtaining or building this application. Check whether the error message ACN5350E An unknown Exchange API error has occurred is displayed. If this message is displayed, the Exchange serer encountered an unexpected situation. Microsoft assistance may be needed if the problem continues. Data Protection for Exchange error messages occasionally contain an HRESULT code. Use this code to search Microsoft documentation and the Microsoft Knowledge Base for resolution information. The Exchange SDK file ESEBKMSG.H contain these messages. For VSS operations, perform the following steps to help identify the source of the problem: Try recreating the problem with the Microsoft VSHADOW application. This application can run backups using the Microsoft Exchange VSS APIs. If the problem is recreatable with VSHADOW, then the problem most likely exists within the VSS proider or the Exchange serer. Microsoft includes VSHADOW with the Volume Shadow Copy Serices (VSS) Software Deeloper s Kit (SDK). IBM Serice can proide a copy of VSHADOW if you encounter problems obtaining or building this application. You can also search the IBM Tioli Storage Manager: Problem Determination Guide for helpful diagnostic information at this Web site: http://publib.boulder.ibm.com/ infocenter/tsminfo/6/index.jsp Installation Problems: Creating an installation-log file In the eent of an installation failure, gather the installation information details to assist IBM Software Support when ealuating your situation. You can create a detailed log file of the failed installation that can facilitate analysis of your situation. The following installation information details should be gathered for IBM Software Support: Operating system leel Serice pack Hardware description Preface xiii
Reading syntax diagrams Installation package (from the CD or downloaded) and leel Any Windows eent log that is releant to the failed installation Windows serices that were actie during the failed installation (for example, antiirus software) Whether you are logged on to the local system console (not through a terminal serer) Whether you are logged on as a local administrator, not a domain administrator (Tioli does not support cross-domain installs) You can create a detailed log file (setup.log) of the failed installation. Run the setup program (setup.exe) in the following manner: setup /"l* setup.log" This section describes how to read the syntax diagrams that are used in this publication. To read a syntax diagram, follow the path of the line. Read from left to right, and top to bottom. The symbol indicates the beginning of a syntax diagram. The symbol at the end of a line indicates the syntax diagram continues on the next line. The symbol at the beginning of a line indicates a syntax diagram continues from the preious line. The symbol indicates the end of a syntax diagram. Syntax items, such as a keyword or ariable, can be: On the line (required element) Aboe the line (default element) Below the line (optional element) Syntax diagram description Abbreiations: Uppercase letters denote the shortest acceptable truncation. If an item appears entirely in uppercase letters, it cannot be truncated. Example KEYWOrd You can type the item in any combination of uppercase or lowercase letters. In this example, you can enter KEYWO, KEYWORD, or KEYWOrd. xi IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Syntax diagram description Symbols: Enter these symbols exactly as they appear in the syntax diagram. Variables: Italicized lowercase items (ar_name) denote ariables. Example * Asterisk {} Braces : Colon, Comma = Equal Sign - Hyphen () Parentheses. Period Single quotation mark Space Quotation mark KEYWOrd ar_name In this example, you can specify a ar_name when you enter the KEYWORD command. Repetition: An arrow returning to the left means you can repeat the item. A character or space within an arrow means you must separate the repeated items with that character or space. repeat, repeat Required Choices: When two or more items are in a stack and one of them is on the line, you must specify one item. A B C In this example, you must choose A, B, or C. Optional Choice: When an item is below the line, that item is optional. In the first example, you can choose A or nothing at all. When two or more items are in a stack below the line, all of them are optional. In the second example, you can choose A, B, C, or nothing at all. A A B C Preface x
Syntax diagram description Defaults: Defaults are aboe the line. The default is selected unless you oerride it. You can oerride the default by including an option from the stack below the line. Example A B C In this example, A is the default. You can oerride A by choosing B or C. You can also specify the default explicitly. Repeatable Choices: A stack of items followed by an arrow returning to the left means you can select more than one item or, in some cases, repeat a single item. In this example, you can choose any combination of A, B, or C. Syntax Fragments: Some diagrams, because of their length, must fragment the syntax. The fragment name appears between ertical bars in the diagram. The expanded fragment appears between ertical bars in the diagram after a heading with the same fragment name., A B C The fragment name The fragment name: A B C Footnote: A footnote in the diagram references specific details about the syntax containing the footnote. In this example, the footnote by the arrow references the number of times you can repeat the item., (1) repeat Notes: 1 Specify repeat as many as 5 times. xi IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
New for Data Protection for Microsoft Exchange Serer Version 6.1 The following feature is new for Data Protection for Microsoft Exchange Serer in Version 6.1: Data Protection for Exchange introduces support for indiidual mailbox recoery and item-leel recoery operations in Microsoft Exchange Serer 2003 or Microsoft Exchange Serer 2007 enironments using Data Protection for Exchange backups. Related tasks Restoring indiidual mailbox and mailbox item-leel data on page 84 Use the Data Protection for Exchange GUI to restore mailboxes and mailbox data. Related reference Mailbox restore feature on page 1 Data Protection for Exchange 6.1 proides the new mailbox restore feature. Restoremailbox command on page 139 Use the restoremailbox command to restore mailbox-leel data or mailbox-item-leel data from Data Protection for Exchange backups. Copyright IBM Corp. 1998, 2009 xii
xiii IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Chapter 1. Data Protection for Exchange oeriew Mailbox restore feature This section proides introductory information about Data Protection for Exchange. Data Protection for Exchange performs online backups and restores of Microsoft Exchange Serer storage groups to Tioli Storage Manager storage and local shadow olumes. You can perform backups and restores using a command-line or graphical user interface (GUI) on Windows Serer 2003 and Windows Serer 2008. Refer to your Exchange Serer documentation for complete, detailed information regarding the backup and restore of Microsoft Exchange Serers. Data Protection for Exchange operations use the Tioli Storage Manager application program interface (API) to communicate with the Tioli Storage Manager serer and use the Exchange API to communicate with the Exchange Serer. In addition to using these APIs, Data Protection for Exchange VSS operations also use the Tioli Storage Manager backup-archie client and Microsoft Volume Shadow Copy Serice technology to produce an online snapshot (point-in-time consistent copy) of Exchange data that can be stored on local shadow olumes or on Tioli Storage Manager serer storage. You must install Data Protection for Exchange on the same machine as the Exchange Serer. Data Protection for Exchange must be able to connect to a Tioli Storage Manager serer running on any supported operating system. See Software and operating system requirements on page 29 for the required leel of Tioli Storage Manager serer. Optionally, the Tioli Storage Manager serer can be on the same machine as the Exchange Serer. Data Protection for Exchange also supports operations in a Microsoft Cluster Serer (MSCS) or Veritas Cluster Serer (VCS) enironment. Data Protection for Exchange 6.1 proides the new mailbox restore feature. With the Data Protection for Exchange 6.1 mailbox restore feature, you can perform indiidual mailbox recoery and item-leel recoery operations in Microsoft Exchange Serer 2003 or Microsoft Exchange Serer 2007 enironments using Data Protection for Exchange backups. Tip: Mailbox restore tracks and stores mailbox location history, which is used to automate mailbox restore operations. This causes a slight delay before each backup. Mailbox restore applies to backups that are taken with Data Protection for Exchange: For Exchange Serer 2003 enironments, mailbox restore applies to Data Protection for Exchange Legacy backups only. For Exchange Serer 2003, mailbox restore operations cannot be performed using VSS Backups. For Exchange Serer 2007 enironments, mailbox restore applies to any Data Protection for Exchange Legacy backups or VSS Backups. Data Protection for Exchange 6.1 (and later) maintains mailbox location history. No mailbox location history is aailable for backups taken with prior ersions. When restoring from these prior ersion backups, if the mailbox to be restored Copyright IBM Corp. 1998, 2009 1
from has been moed or deleted since the time of the backup, the /mailboxoriglocation parameter is necessary. See Restoremailbox optional parameters on page 144 for details about the /mailboxoriglocation parameter. Related tasks Restoring indiidual mailbox and mailbox item-leel data on page 84 Use the Data Protection for Exchange GUI to restore mailboxes and mailbox data. Restoring a deleted mailbox or items from a deleted mailbox on page 194 You can use the Data Protection for Exchange mailbox restore operation to restore a mailbox (or items from a mailbox) that was deleted from an Exchange Serer. Related reference Restoremailbox command on page 139 Use the restoremailbox command to restore mailbox-leel data or mailbox-item-leel data from Data Protection for Exchange backups. Appendix B, Frequently asked questions, on page 185 Answers related to frequently asked questions about Data Protection for Exchange are proided. Data Protection for Exchange product features Data Protection for Exchange helps protect and manage Exchange Serer enironments by facilitating the back up, restore, and recoery of Exchange Serer data. Data Protection for Exchange proides the following key features: Table 5. Data Protection for Exchange key features Feature Perform indiidual mailbox recoery and item-leel recoery from Data Protection for Exchange backups Back up Exchange Serer 2003 and 2007 databases using the Exchange serer streaming backup and restore API Back up Exchange Serer 2003 and 2007 databases using Microsoft Volume Shadow Copy Serice (VSS) technology Back up Exchange Serer 2007 continuous replica copies (CCR or LCR) using VSS technology Perform a VSS Backup to the Tioli Storage Manager serer using an alternate machine instead of a production machine Restore VSS Backups that reside on Tioli Storage Manager serer storage to their original location Restore VSS Backups that reside on local shadow olumes using file-leel copy mechanisms Restore VSS Backups that reside on local shadow olumes using hardware-assisted olume-leel copy mechanisms Referred to as: Mailbox restore Legacy backup For more information see: Restoring indiidual mailbox and mailbox item-leel data on page 84 Backup processing: Oeriew on page 4 VSS Backup VSS Backup on page 8 Backup from replica Offloaded Backup VSS Restore VSS Fast Restore VSS Instant Restore Continuous Replication backups (Exchange Serer 2007) on page 11 Offloaded Backup on page 11 VSS Restore on page 14 VSS Fast Restore on page 14 VSS Instant Restore on page 15 2 IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Table 5. Data Protection for Exchange key features (continued) Feature Restore a VSS Backup of Exchange Serer 2007 data into a Recoery Storage Group, alternate storage group, or relocated storage group Restore a VSS Backup to an alternate machine Tioli Storage Manager policy-based management of VSS snapshot backups Restore the.edb,.stm, and.log files from a legacy backup that resides on Tioli Storage Manager serer storage to an alternate path for use with products acquired from another endor (such as indiidual mailbox recoery utilities) Use a single graphical-user interface for performing legacy and VSS backup, restore, restoremailbox, and query operations Use a single command-line interface for performing legacy and VSS backup, restore, restoremailbox, and query operations Referred to as: Restore into Alternate serer restore Serer policy restorefiles command GUI CLI For more information see: Restoring VSS Backups into alternate locations on page 17 Appendix C, Adanced restore procedures, on page 193 How Tioli Storage Manager serer policy affects Data Protection for Exchange on page 23 Restorefiles command on page 132 Chapter 4, Graphical user interface functions, on page 71 Chapter 5, Using the command-line interface, on page 91 Requirement: To use VSS features, you must also install the following software applications: IBM Tioli Storage Manager for Copy Serices Microsoft Exchange VSS Integration Module Version 5.5.2 or later (required for basic VSS operations) IBM Tioli Storage Manager for Copy Serices Hardware Deices Snapshot Integration Module (required for VSS Instant Restore operations) If you are using the Tioli Storage Manager backup-archie client Version 5.5.1, you must manually install the Hardware Deices Snapshot Integration Module Version 5.5.1 to perform VSS Instant Restore operations. If you are using the Tioli Storage Manager backup-archie client Version 6.1 (or later), the Hardware Deices Snapshot Integration Module is automatically installed with the Tioli Storage Manager backup-archie client. As a result, you do not need to manually install this module. The term local shadow olumes is used throughout this document to describe data that is stored on shadow olumes localized to a disk storage subsystem. Data Protection for Exchange helps protect and manage Exchange Serer data by making it easy to perform the following actions: Back up Exchange Serer storage groups and transaction logs Maintain multiple ersions of Exchange Serer storage group and transaction log backups Restore storage group and transaction log backups and replay the transaction log files Automatically inactiate preious backups when performing a full backup Automate scheduled backups (see Chapter 6, Using the Tioli Storage Manager scheduler, on page 175) Chapter 1. Data Protection for Exchange oeriew 3
Backup processing: Oeriew Set automatic expiration of backup objects that are based on ersion limit and retention period (see How Tioli Storage Manager serer policy affects Data Protection for Exchange on page 23) Monitor results through the Data Protection for Exchange actiity log and automatically prune the actiity log Query a local Exchange Serer or a Tioli Storage Manager serer for configuration information Restore mailbox databases into the Recoery Storage Group (RSG) using the Legacy method. VSS Restore of Exchange Serer 2007 databases into the Recoery Storage Group (RSG), an alternate location, or relocated storage group. Restore mailbox-leel and mailbox item-leel data from Data Protection for Exchange backups. Back up Exchange Serer 2007 LCR and CCR replica copies using VSS. Back up and restore Exchange Site Replication Serice (SRS) databases using the Legacy method. Participate in Microsoft Cluster Serer (MSCS) or Veritas Cluster Serer (VCS) fail-oer enironments (see Microsoft Cluster Serer and Veritas Cluster Serer Support on page 27) Obtain online task and concept help (see Product documentation formats on page i) View online documentation for Data Protection for Exchange Use Data Protection for Exchange in languages other than English. A backup performed by Data Protection for Exchange creates a copy of an Exchange Serer storage group on Tioli Storage Manager serer storage. The backup includes any associated transaction logs. Tip: Data Protection for Exchange 6.1 (and later) tracks and stores mailbox location history, which is used to automate mailbox restore operations. This causes a slight delay before each backup. When a Legacy backup operation is initiated, Data Protection for Exchange performs the following actions: 1. Begins a session with a Tioli Storage Manager serer. 2. Informs the Exchange Serer that a backup is ready to begin. 3. Forwards data from the Exchange Serer to the Tioli Storage Manager serer. 4. Informs the Exchange Serer that the backup is complete. 5. Ends the Tioli Storage Manager serer session. Data Protection for Exchange proides backup and restore functions for the Exchange storage groups and associated transaction logs. Data Protection for Exchange does not proide a complete disaster recoery solution for an Exchange Serer. In a disaster recoery situation, Data Protection for Exchange only restores storage groups. Other files need to be restored in a disaster recoery situation. Refer to your Microsoft Exchange Serer documentation for disaster recoery considerations. Personal folders and personal address books that are stored on Microsoft Outlook clients are not protected by Data Protection for Exchange. The Tioli Storage 4 IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide
Manager Backup-Archie client can be used on the Outlook client platform to back up and restore these files. Because the Outlook client normally keeps these files locked when running, you should stop the Outlook client before backing up or restoring these files. Because Tioli Storage Manager Backup-Archie client proides open file support, you might be able to back up and restore these files while the Outlook client is running. VSS Backup processing: Oeriew Data Protection for Exchange VSS Backup operations are implemented through the Tioli Storage Manager backup-archie client. The Tioli Storage Manager backup-archie client seres as the VSS Requestor that communicates with VSS to access the Exchange data to create shadow copies of Exchange storage groups. Thus, Data Protection for Exchange seres as a front end for VSS Backup operations and performs the following actions when a VSS Backup operation is initiated: 1. Data Protection for Exchange alidates the state of Exchange serer objects. 2. It begins a session with a Tioli Storage Manager serer. 3. It erifies that the VSS serice is running and that the Exchange writer is aailable. 4. The Tioli Storage Manager VSS Requestor lists the backup components through the VSS Writer. 5. The Tioli Storage Manager VSS Requestor performs the VSS snapshot backup preparation stage. 6. The Tioli Storage Manager VSS Requestor performs the actual VSS Backup. 7. The Tioli Storage Manager VSS Requestor performs an integrity check on the VSS Backup. 8. The Tioli Storage Manager VSS Requestor backs up the data (and metadata) to a Tioli Storage Manager serer. Optionally, the moement of data to a Tioli Storage Manager serer can be offloaded to an alternate machine that has the Tioli Storage Manager VSS Requestor installed and configured. 9. The Tioli Storage Manager VSS Requestor marks the backup as complete in VSS. 10. Data Protection for Exchange ends the Tioli Storage Manager serer session. Because of the role that the backup-archie client performs as the VSS Requestor, features such as LAN-free backup, database encryption, and data compression require that options related to these features be specified in the backup-archie client options file (and not the Data Protection for Exchange options file) for VSS operations. The Tioli Storage Manager for Copy Serices Exchange VSS Integration Module enables the backup-archie client to sere as the VSS Requestor. VSS Serice The VSS Serice manages and directs VSS software applications. These are the VSS software applications that the VSS Serice manages and directs: VSS writer The VSS writer is the Microsoft Exchange Serer. It is installed with the Exchange Serer software and requires no configuration. VSS requestor The VSS requestor is the Tioli Storage Manager backup-archie client. Chapter 1. Data Protection for Exchange oeriew 5
VSS proider The VSS proider manages the olumes where the Exchange data resides. Configuration requirements are based upon the type of VSS proider used in your enironment. For example: If you are using the Windows VSS System Proider, no configuration is required. If your Exchange storage is configured on a disk storage subsystem and you plan to perform offloaded backups or full-copy snapshot backups (ersus copy-on-write (COW) snapshot backups as described in VSS Backup on page 8), you must install a VSS hardware proider. If you plan to perform VSS Instant Restores, be aware that IBM System Storage SAN Volume Controller, DS6000, and DS8000 are the only storage subsystems that support VSS Instant Restores and require a VSS proider. Therefore, you must install and configure IBM System Storage Support for Microsoft Virtual Disk and Volume Shadow Copy Serices as your VSS hardware proider in order to perform VSS Instant Restores. VSS proider support and documentation for IBM System Storage disk storage subsystems is aailable at the following Web site: http://www-1.ibm.com/support/dociew.wss?uid=ssg1s4000342&rs=555 If you are using a VSS software proider, consult the documentation proided with your VSS software proider. For more information about VSS technology, see the Microsoft Technical Reference document How Volume Shadow Copy Serice Works at the following Web site: http://technet2.microsoft.com/windowsserer/en/library/2b0d2457-b7d8-42c3- b6c9-59c145b7765f1033.mspx?mfr=true Backup types Data Protection for Exchange proides fie types of backup. The full backup and copy backup types can be performed with legacy and VSS operations. The incremental backup, differential backup, and database copy backup types can be performed with legacy operations only. Data Protection for Exchange backup types hae the following characteristics: Full Backup (Legacy and VSS) A full backup backs up the specified storage group, as well as associated transaction logs. The Exchange Serer deletes the committed log files after the storage group and logs are successfully checked for integrity and backed up. The log files are not deleted if storage groups are not mounted. Incremental Backup (Legacy only) An incremental backup backs up only transaction logs. The Exchange Serer deletes the committed log files after they are successfully backed up. These log files are not deleted if the backup fails. Restoration of an Exchange Serer storage group from an incremental backup requires the following tasks: Restore of the last full backup Restore of any other incremental backups performed between the full backup and this incremental backup Restore of this incremental backup The log files are not deleted if storage groups are not mounted. Differential Backup (Legacy only) A differential backup only backs up transaction logs, but does not delete 6 IBM Tioli Storage Manager for Mail: Data Protection for Microsoft Exchange Serer Installation and User s Guide