ECQA Conference 2010 ECQA Certified Terminology Manager Basic: Great acceptance of the community internationally after launching the online platform Launch, policy and future perspectives Blanca Nájera TermNet International Network for Terminology Budapest, 30 th September and 1 st October 2010
Online campus to learn the basic skills required for creating, organising and managing mono-, bi- or multilingual terminology 2
Defining the Job Role: What is terminology management? Whenever and wherever specialized information and knowledge are created, communicated, recorded, processed, stored, transformed or re-used, terminology is involved in one way or another. Subject-field communication has become a specific type of discourse with specialized texts differentiating into a whole array of text types. When we define terminology as a structured set of concepts and their designations in a particular subject field, it can be considered the infrastructure of specialized knowledge. Technical writing and technical documentation are thus impossible without properly using terminological resources. Since the production of technical texts increasingly involves several languages, high-quality multilingual terminologies have become scarce and much desired commodities on the burgeoning markets of language and knowledge industries. Christian Galinski & Gerhard Budin 3
Example 1: Terminology management in organizations 4
Example 2: Terminology management in companies 5
Job Role Committee Members: TermNet, International Network for Terminology (http://www.termnet.org) University of Vienna, Austria, Center for Translation Studies (http://transvienna.univie.ac.at) 6
ECQA Certified Terminology Manager Basic Terminology and terminology management build an integral, high quality and quality-assuring part of the end products, services and tools in the fields of information & communication classification & categorisation translation & localisation The new job profile Certified Terminology Manager - Basic combines and bundles the various competences of professionals active in these areas. 7
Target group Terminologists Translators Localisers Technical writers Also for freelances and staff in translation companies, in other commercial enterprises (engineers, ICT specialists, etc.), in universities, NGOs or the standardisation framework. 78 registrations received for the online platform until now. 8
ECQA CTM Basic: Skill card UNIT 1 Understanding Terminology UNIT 2 Terminology Management UNIT 3 Terminology Strategies for Management Skills Business Processes UNIT 4 Team Working & Communication Skills UNIT 5 Application Scenarios UNIT 6 Standards & Legal Issues 9
UNIT 1: UNDERSTANDING TERMINOLOGY MANAGEMENT What is terminology Why terminology management How terminology work is embedded in my organisation and work environment UNIT 2: TERMINOLOGY MANAGEMENT SKILLS How to search and collect terminology How to store and retrieve How to coin terms How to manage monolingual and multilingual terminology How to manage terminology projects 10
UNIT 3: TERMINOLOGY STRATEGIES FOR BUSINESS PROCESSES How to present the business case for terminology How to calculate and argue costs & return on investments How to involve relevant stakeholders How to collaborate with relevant organisational units UNIT 4: TEAM WORKING & COMMUNICATION SKILLS How to organise team communication How to manage distributed and diverse teams Why conflict management How to train and motivate your team 11
UNIT 5: APPLICATION SCENARIOS Presentation of own projects in the form of max. 10 slides UNIT 6: STANDARDS & LEGAL ISSUES Which standards are relevant How to deal with copyright issues in terminology management What about product liability 12
This means - 20 Learning Elements - 30 Performance Criteria Problems defining the scope of the skill card - multidisciplinarity - specialised knowledge - very different application scenarios This brought us from the ECQA CTM to the - ECQA CTM Basic - ECQA CTM Advanced - ECQA CTM Automotive - 13
Courses ECQA CTM Basic certified trainings are offered as SEMINARS WORKSHOPS E-LEARNING COURSES within the framework of the ECQA CTM Basic online campus 14
Exam and certification Launch of the ECQA CTM Basic platform and first exam at the International Terminology Summer School, 24-28 May 2010. 45 certificates issued until now. 15
Exam and certification To become an ECQA Certified Terminology Manager - Basic, participants have to take an exam and pass the individual learning elements with at least 66%. The exam is taken electronically, using randomised questions from a central pool of multiple choice exam questions with a total of 487 questions. Participants have 6 hours to complete approx. 190 questions (2 min. per question). (On 28 May 2010 the average time examinees needed to do the exam was 3,5 hours = 1,25 min. per question). 16
Exam and certification: countries represented 6 5 4 3 2 1 0 17
Training the trainers Not everybody is accepted or meant to be a trainer - Acceptance criteria: - MUST be a TermNet partner or expert - MUST be trained to use the ECQA system (no one man shows) - MUST accept the TermNet ECQA CTM Copyright Agreement - IMPORTANT FACTOR FOR SUCCESS: the experts and future trainers should be bound in the development process (and not just hired for some teaching hours) to guarantee: - Motivation - Availability and loyalty - Corporate Identity 18
Overview: CTM Courses and Languages Certified Terminology Manager Basic - English : available - German: in progress, available from November 2010 - French: in progress, available from November 2010 - Chinese: planned - Turkish: planned Also planned: - ECQA Certified Terminology Manager Advanced - ECQA Certified Terminology Manager Internal Financial Control - ECQA Certified Terminology Manager Automotive - ECQA Certified Terminology Manager Health - ECQA Certified Terminology Manager Military 19
Project plan: developing the ECQA CTM - Basic Self Assessment in Frech Content for LE in French Online course in French Pool of questions in French Self Assessment in English Pool of questions in English Content for LE in English Online course in English Self Assessment In German Content for LE in Germann Online course in German Pool of questions In German 06/10 07/10 08/10 09/10 10/10 11/10 12/10 01/11 02/11 03/11 04/11 05/11 20
ECQA CTM: Future products and languages LEVEL 5: other products and languages LEVEL 4: CTM - Autmotive, CTM - Health, CTM-Military in different languages LEVEL 3: CTM-Advanced Deutsch, Englisch, Französisch LEVEL 2: CTM-Basic Chinese, Turkish LEVEL 1: CTM-Basic English, French, German 06/10 08/10 10/10 12/10 02/11 04/11 06/11 08/11 10/11 12/11 02/12 04/12 21
Summing up Our input from this whole experience - Almost every examinee passed with good results the exam. - The technique used for the online platform was well though: user friendly and easy to understand and manage. - The support team (ISCN) is a great help. - Corporate Design for Marketing purposes and marketing initiatives (templates, flyers and presentations). - Conferences and meetings are very important to get in touch with other professions and get feedback. 22
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Summing up Some ideas for the future - Guideline about how to create the questions pool for the exam - How to elaborate multiple choice questions - Format and form of the questions - Excel - only one answer possible or more than one or all answers possible - ECQA data base for the whole terminology - ECQA terminology - Terminology for the different Job Roles 25
Summing up and then we would like to ask you for your experience with these issues. - Online courses: - Any policy or guideline about the organization of online courses (hours, exercises, assessors)? - Any experience organising online courses? - ECQA corporate initiatives: - To promote the different certified professions - To raise awareness - To post news in Internet and summit articles to specialized magazines - Value of the ECQA certificates worldwide (experiences with non-european countries?) - ECQA CTM Basic, - Advanced and further products 26
More information at. ECQA Certified Terminoloy Manager Basic: http://www.ecqa.org/index.php?id=52 http://www.termnet.org/english/products_service/ecqa_ctm-basic/ TermNet: www.termnet.org 27
Contacts: Blanca Nájera Villar TermNet International Network for Terminology Mooslackengasse 17, 1190 Vienna, Austria Tel.: +43-1-23060-3965 Fax: +43-1-23060-3966 www.termnet.org projects@termnet.org 28
THANK YOU FOR YOUR ATTENTION! Any questions? Feedback and general impressions? 29
This publication was developed within LLP project Dissemination of European certification schema ECQA Nr. 2009-5200-001-001 505101-LLP-1-2009-1-AT-KA4-KA4MP This project has been funded with support from the European Commission. This publication reflects the views solely of the author and the Commission cannot be held responsible for any use which may be made of the information contained therein.