Xactware User Conference 2011 Welcome
Xactware Proprietary and Confiden2al
1986-2011
Changing the way customers Think.Work.Live.Interact.
Changes may be subtle but profound
Over 500 Million Ac/ve Users 50% of Users Log on to Facebook Every Day 70% of Facebook Users Are outside of the U.S.
Facebook users = third largest country in the world
Close to 100 million users New user every second
170 million users 350,000 new users each day
Worst recession since Great Depression
Foreclosure rates up 300% to 400% 7,000,000 Mortgage: Est. Delinquent or In Foreclosure Loans 6,000,000 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 1980 Q1 1981 Q2 1982 Q3 1983 Q4 1985 Q1 1986 Q2 1987 Q3 1988 Q4 1990 Q1 1991 Q2 1992 Q3 1993 Q4 1995 Q1 1996 Q2 1997 Q3 1998 Q4 2000 Q1 2001 Q2 2002 Q3 2003 Q4 2005 Q1 2006 Q2 2007 Q3 2008 Q4 2010 Q1
Declining premiums 40% Insurance: P&C Premium Growth 30% 20% 10% 0% -10% 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 Commercial Personal Total
Diminished investment returns 20% 5.5% 15% 10% 5% 5.0% 4.5% 0% -5% -10% 4.0% 3.5% -15% 3.0% 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Average Yield (right scale) Total all lines Commercial lines
An opportunity for innovation and efficiency
1.8 Billion Internet Users
2.5 Billion PHOTOS uploaded every day
4.6 Billion Mobile Subscribers
Smart phones 28% of mobile phones up from 16% in mid-2009
Smart phones A mobile phone that offers advanced functions that were previously only found on a PC. This includes email, a wide range of apps, Internet capabilities, and a built-in keyboard.
Smart phones 1.7 billion by 2014 about half in developing countries
ipad Released January 2010
ipad Sold 10 million in first year
ipad 13% drop in computer sales Best Buy CEO: ipad = 50% drop in notebook sales
1 Exabyte = 1000 Petabytes 1 Petabyte = 1000 Terabytes 1 Terabyte = 1000 Gigabytes
From the beginning of the world until 2003 5 Exabytes of data generated
1 Exabyte = digitized Library of Congress
In 2011, 5 Exabytes are generated EVERY
Access to unprecedented information Loss history Satellite imagery Hazard information Property characteristics Much more
Xactware s servers process more than DAILY 10,000 claims
1Claim every Seconds
Paper saved in 2010 204 Million sheets
Effectively using data since1995
Aerial Sketch
Challenge
Aerial Sketch Benefits Easy. Fast. Safe. Cost-effective.
Aerial Sketch 1. Import
Aerial Sketch 1. Import 2. Setup
Aerial Sketch 1. Import 2. Setup 3. Draw
Aerial Sketch 1. Import 2. Setup 3. Draw
Aerial Sketch 1. Import 2. Setup 3. Draw 4. Finish
Aerial Sketch 1. Import 2. Setup 3. Draw 4. Finish
Aerial Sketch 1. Import 2. Setup 3. Draw 4. Finish
Aerial Sketch 1. Import 2. Setup 3. Draw 4. Finish
XACTSCOPE Introduced in 2010 for Blackberry Coming soon on iphone and ipad
XACTSCOPE Dimensioning
XACTSCOPE Dimensioning Images
XACTSCOPE Dimensioning Images Voice notes
XACTSCOPE Dimensioning Images Voice notes Price list items structural and contents
XACTSCOPE Dimensioning Images Voice notes Price list items structural and contents Improved Reference Search
XACTSCOPE Dimensioning Images Voice notes Price list items structural and contents Improved Reference Search Estimate with imported Sketch plans
Fast, intuitive estimating for phone adjusters Web-based Little to no experience required Quick, consistent settlements
Xactware s replacement cost estimator Connects the claims experience with underwriting Leverages the same pricing database and technology as Xactimate Currently used by approximately 40% of the U.S. property insurance market
Continuous enhancements Recent updates New management reporting capabilities Enhanced mobile home module Planned enhancements Orthogonal imagery Mobile devices Predictive inspection scoring model
Connect to underwriting data Catastrophe hazard Fire department capacity California brush zone California earthquake zone Wind risk Crime reports Fire risk Local taxes
2010 PROPERTY REPORT ONLINE TRAINING CENTER
ONLINE TRAINING CENTER Instant access Includes all Xactware media-based training Annual subscription Tailor the courses to meet your needs Available 24/7
Property Reports US Property Report: 2010PropRptUS0 Canada Property Report: 2010PropRptCA0 UK Property Report: xactware.co.uk
Contents Collaboration First to allow input from policyholder Available 24/7 Secure Improves customer satisfaction Reduces workload
Contents Collaboration Ease-of use for the insured Consistency and item categorization for the estimator Fully integrated with XactContents Reduces workload
1986-2011 Thank You