Cisco Connect. Москва, Цифровизация: здесь и сейчас

Cisco Connect Москва, 2017 Цифровизация: здесь и сейчас

Методология поиска и устранения неисправностей по KT - какой именно объект/объекты работает неправильно, - как это работает сейчас, - как это должно работать, - в чем разница между тем как должно работать и как работает сейчас. Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 4

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server Operation Console VXML server /ISDN CUBE или Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 7

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Ingress Gateway/CUBE Терминирует на себе TDM и/или вызовы Media server Operation Console VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 8

Архитектура решения UCCE и CUCM Agent HTTP Call Server Agent Состоит из трех сервисов Service, Service, Service. Media server Operation Console Ag A B Finesse VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 9

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server Operation Console VXML Gateway Выполняет функцию Voice Browser. Интерпретирует VXML в действия с голосовым вызовом CUBE or Ingress GW VXML server Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 10

Архитектура решения UCCE и CUCM Agent HTTP VXML Server Сервер на котором выполняются Agent VXML скрипты для создания контента для VXML browser-а Media server Operation Console Ag A B Finesse VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 11

Архитектура решения UCCE и CUCM Media Server Сервер который содержит голосовые подсказки Agent Agent Ag A B Finesse HTTP Media server Operation Console VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 12

Архитектура решения UCCE и Agent CUCM Operation console Agent Сервер через который происходит конфигурация Ag A B Finesse HTTP Media server Operation Console VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 13

Архитектура решения UCCE и HTTP Agent Media server CUCM Operation Console Agent Обеспечивает обработку A B вызова согласно Ag Finesse сконфигурированного сценария VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 14

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server Operation Console Обеспечивает взаимодействие между Call server и VXML server CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 15

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server VXML server Operation Agent Console Обеспечивает взаимодействие между CUCM и CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 16

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server VXML server Operation Console Agent Обеспечивает взаимодействие между CUCM и CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 17

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server VXML server Operation Console Finess Рабочее место оператора CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 18

Архитектура решения UCCE и CUCM Agent A B Agent Ag Finesse HTTP Media server VXML server CUCM IP АТС Operation Console CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 19

Классификация типовых проблем Платформа Call flow Изменения High CPU/Memory Вызов не устанавливается Обновление Disk Нештатное рассоединение вызова Конфигурация нового функционала Одностороняя слышимость Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 20

Сall flow для входящего вызова Общий план CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE ISDN SETUP CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 23

Сall flow для входящего вызова Общий план CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 24

Сall flow для входящего вызова Общий план CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Label request Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 25

Сall flow для входящего вызова Общий план CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Label Label request Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 26

Сall flow для входящего вызова - общий план CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Label Label request Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 27

Сall flow для входящего вызова Общий план CUCM Agent Agent A B Ag Finesse Media server RTP VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Label Label request Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 28

Стадии вызова - Switch Leg CUCM Agent Agent A B Ag Finesse Media server RTP VXML server INVITE ISDN SETUP CUBE or Ingress GW INVITE Call server Label Label request Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 32

Стадии вызова - Agent Leg CUCM Agent Agent A B Ag Finesse Media server VXML server INVITE Label CUBE or Ingress GW Call server Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 35

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 055612: Sep 25 15:22:49.419: //-1/xxxxxxxxxxxx//Msg/ccsipDisplayMsg: Received: INVITE sip:callednumber@ipaddressgateway;user=phone /2.0 From: <sip:callingnumber@test>;tag=1551884638-3859895683-1268282782-4032325857 To: <sip:callednumber@ipaddressgateway;user=phone> Call-ID: 1148234B0233A48B684DF4EFB26DC3DF Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 37

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 056341: Sep 25 15:22:50.443: //941390/5ED0FD309E75//Msg/ccsipDisplayMsg: Sent: INVITE sip:dialednumber@ipaddresscallserver:5060 /2.0 From: sip:callingnumber@ipaddressingressgateway;tag=35d9471c-41c Call-ID: 487A697B-828C11E6-BFF5AF55-9DCF8C1F@IPAddressIngressGateway Cisco-Guid: 1590754608-2203390438-2658506827-3781712112 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 38

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 5150782: 10.242.31.85: Mar 30 2017 16:49:35.437 +0300: %_Wire-7- com.dynamicsoft.dslibs.dsualibs.dssipllapi.wire: Received UDP packet on IPAddressCallServer:5060,source IPAddressGateway:60385 INVITE sip:dialednumber@ipaddresscallserver:5060 /2.0 From: <sip:callingnumber@ipaddressingressgateway>; tag=35d9471c-41c Call-ID: 487A697B-828C11E6-BFF5AF55-9DCF8C1F@IPAddressIngressGateway Cisco-Guid: 1590754608-2203390438-2658506827-3781712112 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 39

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 550261: 10.242.31.85: Mar 30 2017 16:51:09.995 +0300: %_10_5_-7-CALL: {Thrd=DATAI.0} Found an incoming CISCO-GUID hdr : 1590754608-2203390438- 2658506827-3781712112, Generated a new -ID hdr : C3E70A78148611E78FA28C9DBD28C359 550264: 10.242.31.85: Mar 30 2017 16:51:09.995 +0300: %_10_5_-7-PARAM: {Thrd=DATAI.0} CALLGUID = C3E70A78148611E78FA28C9DBD28C359 LEGID = 487A697B- 828C11E6-BFF5AF55-9DCF8C1F - [INBOUND]: ReqURI (DN) sip:dialednumber@ipaddresscallserver:5060 FromURI sip:callingnumber@ipaddressingressgateway Video:false m_needs_postcallsurvey:true Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 40

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 408835: 10.242.31.85: Mar 30 2017 16:51:09.995 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-152--196891} CALLGUID = C3E70A78148611E78FA28C9DBD28C359 - New call Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 41

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 408836: 10.242.31.85: Mar 30 2017 16:51:09.995 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-152--196891} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = 29351 [_LEG] - Publishing,, [_NEW_CALL], dialogueid=29351, sendseqno=1, trunkgroupid=100, trunknumber=0, serviceid=1, dialednumber=dialednumber, uui=, callguid=c3e70a78148611e78fa28c9dbd28c359 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 42

Switch Leg INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST 08:49:23:331 rb-rtr Trace: (29351 x 0 : 0 0) NewCall: CID=(149957,211), DN=DialedNumber, ANI=CallingNumber, CED=, RCID=5001, MRDID=1, CallAt=1 08:49:23:331 rb-rtr Trace: (29351 x 0 : 0 0) Correlation id for dialog is (19). 08:49:23:331 rb-rtr Trace: (29351 x 19 : 0 0) TransferTo: Label=99999, CorID=19, ID=5012, RCID=5001 08:49:23:331 rb-rtr Trace: (29351 x 19 : 0 0) TransferConnect sent. Dialog pending. Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 43

Switch Leg TEMP CONNECT TEMP CONNECT INVITE CUBE or Ingress GW 408837: 10.242.31.85: Mar 30 2017 16:51:10.073 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-141--196892} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = 29351 [_LEG] - Processing,, [_TEMPORARY_CONNECT], dialogueid=29351, sendseqno=1, label=99999, correlationid=19, callguid=c3e70a78148611e78fa28c9dbd28c359, rckey=211, rcday=149957 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 44

Switch Leg TEMP CONNECT TEMP CONNECT INVITE CUBE or Ingress GW 550269: 10.242.31.85: Mar 30 2017 16:51:10.073 +0300: %_10_5_-7-CALL: {Thrd=pool- 1-thread-171--169551} Matched 9999919 to 99999> 550270: 10.242.31.85: Mar 30 2017 16:51:10.073 +0300: %_10_5_-7-CALL: {Thrd=pool- 1-thread-171--169551} Using Send To Originator for sip:9999919@ipaddressvxmlgw:5060 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 45

Switch Leg TEMP CONNECT TEMP CONNECT INVITE CUBE or Ingress GW 5152752: 10.242.31.85: Mar 30 2017 16:51:10.073 +0300: %_Connection-7- com.dynamicsoft.dslibs.dsualibs.dssipllapi.connection: Sending Message (NB): INVITE sip:9999919@ipaddressvxmlgw:5060;transport=tcp /2.0 Call-ID: C3E70A78148611E78FA28C9DBD28C359-149088187007326167@IPAddressCallServer Cisco-Guid: 3286698616-0344330727-2409794717-3173565273 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 46

Switch Leg TEMP CONNECT TEMP CONNECT INVITE CUBE or Ingress GW dial-peer voice 99999 voip description Used for leg service bootstrap incoming called-number 99999T dtmf-relay rtp-nte codec g711ulaw no vad Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 47

Switch Leg - конфигурация INVITE CUBE or Ingress GW INVITE Call server NEW CALL ROUTE REQEST inbound dial-peer outbound dial-peer нет конфигурации конфигурация /PIM Dialed Number Call Type Script Schedule Script Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 48

Leg HTTP PING Mar 30 16:51:10.782: //53//HTTPC:/httpc_write_stream: Client write buffer fd(0):get /cvp/vbservlet?msg_type=ping&call_dnis=9999919&call_ani=sip:callingnumber@ipadd ressingressgw:5060&error_code=0&recovery_vxml=flash:recovery.vxml&client_type=i OS&CALL_ID= C3E70A78148611E78FA28C9DBD28C359 &CALL_LEGID=C3E70A78148611E78FA28C9DBD28C359-149088187007326167@IPAddressCallServer Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 50

Leg HTTP PING RESPONSE Mar 30 2017 16:51:11.149 +0300: %_10_5_-7-CALL: {Thrd=http-processor25} VXMLManager:generateVXML: CALLGUID=C3E70A78148611E78FA28C9DBD28C359 Generated VXML from template 'SubmitBack.template' for client: IPAddressVXMLGW clienttype: IOS Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 51

Leg HTTP NewCall Mar 30 2017 16:51:12.179 +0300: %_10_5_-7-CALL: {Thrd=http-processor24} VBServlet:service: HTTP Request from IPAddressVXMLGW: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=9999919, CALL_UUI=, MSG_TYPE=CALL_NEW, ERROR_CODE=NONE(0), CALL_ID=C3E70A78148611E78FA28C9DBD28C359, CLIENT_TYPE=IOS, CALL_ANI=sip:CallingNumber@IngressGateway:5060 } Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 52

Leg HTTP NewCall Mar 30 2017 16:51:12.179 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-100--196898} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = -1 [null] - Processing,, [MsgBus:NEW_CALL], ssid=sys_1, mediatype=a, location=, locationpkid=, locationsiteid=, srcaddr=, pstntrunkgroupid=, pstntrunkgroupchannelnum=2147483647, sipheader=, rckey=, rcday=, rcseq=, uui=, calltypeid=5, CallContext:, user.media.id: C3E70A78148611E78FA28C9DBD28C359,, LEGID = null, DNIS = DialedNumber, ANI = CallingNumber Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 53

Leg HTTP NewCall Mar 30 2017 16:51:12.179 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-100--196898} CALLGUID = C3E70A78148611E78FA28C9DBD28C359 - Correlation ID routed call Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 54

Leg _REQUEST_INSTRUCTION HTTP NewCall Mar 30 2017 16:51:12.179 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-100--196898} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = 29352 [_LEG] - Publishing,, [_REQUEST_INSTRUCTION], dialogueid=29352, sendseqno=1, trunkgroupid=200, trunknumber=1, serviceid=2, uui=, correlationid=19, location=, locationpkid=, pstntrunkgroupid=, pstntrunkgroupchannelnum=2147483647, sipheader=,, LEGID =, DNIS = 9999919 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 55

Leg _REQUEST_INSTRUCTION HTTP NewCall 16:51:12:407 ra-rtr Trace: (29351 29352 19 : 0 0) RequestInstr: CID=(149957,211), CallState=1. 16:51:12:407 ra-rtr Trace: (29351 29352 19 : 0 0) Dialog resuming (Request Instruction received.) status (0). 16:51:12:407 ra-rtr Trace: (29351 29352 19 : 0 0) Runscript sent. Dialog pending.. Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 56

Leg _REQUEST_INSTRUCTION HTTP NewCall 16:51:12:803 ra-rtr Trace: (29351 29352 19 : 0 0) Queuing Call CID=(149957,211) for SkillGroup Test01, Pos=1. Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 57

Leg _RUN_SCRIPT_REQ March 30 2017 16:51:12.241 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-111-- 196899} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = 29352 [_LEG] - Processing,, [_RUN_SCRIPT_REQ], dialogueid=29352, sendseqno=1, invokedid=1, scriptid=gs,server,v,. user.microapp.toextvxml[1]: ATMCARD=, user.microapp.toextvxml[0]: application=testvxml,, Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 58

Leg Mar 30 2017 16:51:12.241 +0300: %_10_5_-7-CALL: {Thrd=SubscriptionMgr} CallMsgListener:onMsg: CALLGUID=C3E70A78148611E78FA28C9DBD28C359 DNIS=9999919 Received Call message : >>HEADERS: (JMSType)=MsgBus:RUN_SCRIPT_REQ (JMSDestination)=Topic(..CC.REQ.SYS_1) (JMSTimestamp)=1490881872241 (ServerID)=ID.SYS_1::1:DCCTD1.MsgBus001 >>BODY: ced= scriptconfiguration= callguid=c3e70a78148611e78fa28c9dbd28c359 CallKey=211 ani=callingnumber floatingvars=>>headers: (JMSType)=MsgBus:FLOATINGVARS >>BODY: callvars=[,,,,,,,,, ] user.microapp.app_media_lib=.. user.microapp.media_server=https://:7443/ user.microapp.ispostcallsurvey=n user.microapp.fromextvxml=[null, null, null, null] user.microapp.toextvxml=[application=testvxml, ATMCARD=, null, null, null] user.microapp.usevxmlparams=n user.cvp_server_info=x.x.x.x >>STATE: istabular=false iswriteable=true cursor=-1 dnis=9999919 timezone=x/x CallKeySequenceNumber=1 version=_10_5 CallKeyDay=149957 localoffset=180 switch_leg_dnis=dialednumber switch_leg_ani=callingnumber calllegid= scriptid=gs,server,v requestid=1 >>STATE: istabular=false iswriteable=false cursor=-1 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 59

Leg _RUN_SCRIPT_REQ HTTP Mar 30 2017 16:51:12.241 +0300: %_10_5_-7-CALL: {Thrd=http-processor24} VXMLManager:generateVXML: CALLGUID=C3E70A78148611E78FA28C9DBD28C359 Generated VXML from template 'GetSpeech-External.template' for client: IPAddressVXMLGW clienttype: IOS Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 60

Leg - конфигурация _REQUEST_INSTRUCTION HTTP NewCall Incoming Dial Peer Bootstrap.tcl Route for label MAX DNIS Length:5 DNIS=Label+CorID Label:99999 CorID:19 Нет конфигурации Нет конфигурации Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 61

Treatment Mar 30 16:51:12.241: //53//HTTPC:/httpc_write_stream: Client write buffer fd(0):get //Server?_dnis=DialedNumber&application=TestVXML& callid=c3e70a78148611e78fa28c9dbd28c359&_ani=callingnumber HTTP/1.1 Mar 30 16:51:12.241: //53//HTTPC:/httpc_write_stream: Client write buffer fd(0):get //Server?audium_root=true&calling_into=TestVXML HTTP/1.1 Mar 30 16:51:12.241: processing server rsp msg: msg(7181b5fc)url:http://90.90.205.10:7000//server?_dnis=dialednumber&ap plication=testvxml&callid=c3e70a78148611e78fa28c9dbd28c359&_ani=callingnumber, fd(0): Mar 30 16:51:12.241: processing server rsp msg: msg(7181b7ec)url:http://ipaddressvxmlserver:7000//server?audium_root=true&call ing_into=testvxml, fd(0): Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 65

Treatment <vxml version="2.0"> <var name="msg_type" expr="'call_result'" /> <var name="call_id" expr="'c3e70a78148611e78fa28c9dbd28c359'" /> <var name="call_seq_num" expr="1" /> <var name="error_code" expr="0" /> <var name="callced" /> <var name="from_extvxml0" /> <var name="from_extvxml1" /> <var name="from_extvxml2" /> <var name="from_extvxml3" /> <var name="debug" expr="1" /> <property name="com.cisco.media-logging-id" Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 67

Treatment - конфигурация Media server Run External Script Result HTTP VXML server Call server Нет конфигурации Media Server VXML Script IIS [default] Нет конфигурации Script Set Variables Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 69

Agent Leg 16:52:10:592 ra-rtr Trace: (29351 29352 19 : 0 0) Delivering queued CID=(149957,211) to Test01.. 16:52:10:592 ra-rtr Trace: (29351 29352 19 : 0 0) Canceling queuing for CID=(149957,211). 16:52:10:592 ra-rtr Trace: (29351 29352 19 : 0 0) Unqueuing Call CID=(149957,211) for SkillGroup Test01, pos=1. 16:52:10:592 ra-rtr Trace: (29351 29352 19 : 0 0) DeviceTargetPreCall_V12: CID=(149957,211), PerID=5000, SGSTID=5041, AGSTID=5573 NetworkCallFlags=1, InvokeID=236304, GREET=. 16:52:10:592 ra-rtr Trace: DN=DialedNumber, ANI=CallingNumber, CED=, CustDBProvidedDigits=, RouteID=5009, NetworkTargetID=5053. 16:52:10:592 ra-rtr Trace: RCKSeqNum=1, DelayQTime=15, DelayTime=128, SGDelayQTime=15. 16:52:10:592 ra-rtr Trace: CallGUID=C3E70A78148611E78FA28C9DBD28C359, CustomerID=1. 16:52:10:592 ra-rtr Trace: LocationParamPKID=, LocationParamName=, Header=. 16:52:10:592 ra-rtr Trace: NIC_CalledPartyNumber=DialedNumber. 16:52:10:592 ra-rtr Trace: PV1= PV2= PV3= PV4=C3E70A78148611E78FA28C9DBD28C359 PV5= 16:52:10:592 ra-rtr Trace: PV6= PV7= PV8= PV9= PV10=. 16:52:10:592 ra-rtr Trace: (29351 29352 19 : 0 0) Connect: CID=(149957,211), EventSelect=104, ServiceType=1, RCID=5011, Label(s)=2330. Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 72

Agent Leg Mar 30 2017 16:52:10:592 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-171--169551} CALLGUID = C3E70A78148611E78FA28C9DBD28C359, DLGID = 29351 [_LEG] - Processing,, [_CONNECT], dialogueid= 29351, sendseqno=2, labeltype=normal, label=2330, transferhint=1, CallContext:, CallVariable2: ar, CallVariable4: C3E70A78148611E78FA28C9DBD28C359, CallVariable5:, CallVariable9:, CallVariable10:, user.microapp.ispostcallsurvey: Y, user.microapp.usevxmlparams: N, user.microapp.error_code: 0, user.cvp_server_info: X.X.X.X, user.microapp.app_media_lib: BAJ/Sales/ar, user.microapp.media_server: https://media, user.microapp.toextvxml[1]: ATMCARD=, user.microapp.toextvxml[0]: application=testvxml, user.microapp.fromextvxml[2]:, user.microapp.fromextvxml[0]: Mar 30 2017 16:52:10:592 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-192--55806} CancelRunScriptTask:generateResponse: CALLGUID= C3E70A78148611E78FA28C9DBD28C359 Cancel RunScript requested on requestid: 10 Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 74

Agent Leg Mar 30 2017 16:52:10:592 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-171--169551} Static route matched 2330 to StaticRoute: patterns like 2> will route to IPAddressCUCM Mar 30 2017 16:52:10:592 +0300: %_10_5_-7-CALL: {Thrd=pool-1-thread-171--169551} Using Local Static Route for sip:2330@ipaddresscucm Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 76

Agent Leg - конфигурация A B Dial-peer для RingBack RingBack service trunk to Agent DN CSS/Partition Agent CUCM Finesse JGW PIM OPC AGENT Reserve CTISVR Pre Call IND Route to Ringback Route to Agent Connect SG Agent Script Label Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 79

Стадия вызова на которой возникает проблема - Вызов с самого начала не устанавливается проводим диагностику Switch Leg - Вызов не доходит до VXML шлюза проводим диагностику Leg - Не проигрываются подсказки, не работает VXML скрипт проводим диагностику Treatment - Вызов переводится на оператора, но оператор не может принять вызов проводим диагностику Agent Leg Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 81

Логи UCCE - Включить логгирование необходимых событий - на сервере A в командной строке: Start -> run -> rtrtrace Получить файл с логами: dumplog <process name> /hr 1 /ms /of <output file name>.txt Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 83

Логи Логи Call Server-а конфигурируются по адресу: http://<ip Address of CallServer>:8000/cvp/diag Необходимо для подсистем, и нажать линк DEBUG/41 чтобы установить уровень дебага и после этого сохранить нажав кнопку Set Для включения логгирования сообщений необходимо для подсистемы com.dynamicsoft.dslibs.dsualibs нажать линк Debug и сохранить нажав кнопку Set Логи сохранаются в директорию C:\Cisco\\logs\ Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 84

Логи Ingress Gateway #conf t service timestamps debug datetime msec service timestamps log datetime msec service sequence-numbers no logging console no logging monitor logging buffered 5000000 7 end clear logging debug isdn q931 debug ccsip mess Then after you make the call and simulate the issue, stop the debugging: #undebug all And collect the output as below: term len 0 show ver show run show log Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 85

Логи VXML шлюза debug voip ccapi inout debug ccsip mess debug http client all debug voip application vxml all debug vtsp all debug voip ivr all Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 86

Сообщество Технической поддержки Cisco https://supportforums.cisco.com http://russiansupportforum.cisco.com email: csc-russian@external.cisco.com Cisco Connect 2017 2017 Cisco and/or its affiliates. All rights reserved. 087

#CiscoConnectRu Спасибо за внимание! Оцените данную сессию в мобильном приложении конференции www.facebook.com/ciscoru www.vk.com/cisco Контакты: Тел.: +7 495 9611410 www.cisco.com www.instagram.com/ciscoru www.youtube.com/user/ciscorussiamedia 2017 Cisco and/or its affiliates. All rights reserved.