Brochure 8x8 Virtual Office Government Fully Integrated Hosted IP PBX for Government Hosted IP PBX solutions are quickly becoming the preferred choice for government agencies seeking cost-effective ways to deploy and manage distributed phone systems.
8x8 Virtual Office Government Fully Integrated Hosted IP PBX Solution for Government 8x8 Virtual Office Government is the latest generation of 8x8 s hosted IP PBX services with the scalability, redundancy, security, and reliability to meet the demanding needs of government agencies. As government budgets and resources are squeezed, government IT departments are beginning to look at more cost-effective ways of deploying and managing their phone systems. Hosted IP voice solutions, which have witnessed significant adoption in the business community, are now being viewed by government agencies as viable, money-saving alternatives to complex, on-premise systems that require a capital financial investment along with knowledgeable staff. 8x8, Inc., a leader in IP voice and video technology, has partnered with Level 3 Communications in providing a hosted IP PBX solution that not only meets the critical performance requirements of government agencies, but enables capabilities, such as distributed deployments, that premise-based systems cannot cost-effectively manage. With the Virtual Office Government solution, agencies get all the advanced features of a traditional PBX (without the capital expense), while enjoying significant savings compared to traditional analog or TDM solutions.
Why Choose 8x8 Virtual Office Government? System Reliability and Availability 8x8 Virtual Office services are designed to meet 99.99% availability. The application software, IP connectivity, and call completion are highly available and reliable. Disaster Recovery and Redundancy All 8x8 services are designed with triple redundant access diversity. Three completely separate independent data centers maintain our service, each of which has direct access to Level 3 s backbone and additional tier 1 IP providers. The service is designed to function without interruption even with the failure of servers, databases, or a complete data center. All of these data centers are class A facilities with full power redundancy, including onsite generator backup. Access Security and System Support 8x8 has been certified by Intel Business Solutions as a secure service with no security vulnerabilities. Each user is tested and confirmed with our fully encrypted authentication system. Scalability 8x8 Virtual Office serves government offices of all sizes, from the smallest to the largest. All of our services are designed to be linearly scalable, meaning you can add as many sites or as many phones at a single site as you want. With no capital, resource, bandwidth, or technical constraints, your growth is boundless, whether you have 100, 1,000, or 100,000+ employees in your agency. Superior Customer Service 8x8 is committed to delivering outstanding service and support that is flexible and responsive to government needs. Technical and customer support is available by telephone, email, and chat with dedicated government-support personnel. Support is available 24x7x365 through our 24/7 Network Operations Center. Multisite Call Flow Capability A single unified dial plan, multiple dial plans, or a hybrid dial plan are available with 8x8 s hosted IP PBX technology. Multi-office sites can call each other by extension number regardless of their actual physical location. Contact Center Compatibility 8x8 Virtual Office has been designed to work seamlessly with the 8x8 Complete Contact Center, a full-featured contact center application with multimedia skills-based routing capabilities. This hosted call center solution is available without any specialized premise infrastructure. The Complete Contact Center can be integrated with existing phone systems, and agents can be set up anywhere with nothing more than a web browser and an 8x8 Virtual Office extension. Cross Connect Unified Communications 8x8 Virtual Office Government and the 8x8 Complete Contact Center integrate seamlessly with Microsoft Outlook and Salesforce.com. 8x8 also offers Virtual Office Pro, a web-based unified communications solution that includes softphone capabilities, web conferencing with video, Internet faxing, and call recording. 8x8 Network Operations Center Trunk Data Center 1 Data Center 2 Data Center 3 Network Cross Connect Trunk Cross Connect Trunk
How 8x8 Virtual Office Hosted IP PBX Service Works Each government office s virtual PBX resides on a server, isolated from any other customer PBX. The server is backed up with a hot standby server located in a separate data center, ready to take over should the first server fail. The databases for the PBXs are also replicated across the three separate data centers. 8x8 Virtual Office Government is easy to install, with all maintenance and upgrades performed remotely without user intervention. Virtual Office enables government offices to quickly and easily add extensions worldwide at any location equipped with broadband Internet access. You can also add virtual phone numbers from other area codes or countries, providing you with a local presence without a local office. Networx and WITS3 8x8 Virtual Office Government services are available from Level 3 Communications as Networx Enterprise IPTelS services and under WITS3 as Network Voice Services (NVS). With the 8x8 Virtual Office Online dashboard, users can change extension settings, use softphone capabilities, and more. In addition, your administrator can use the 8x8 Self Service Portal to make global and user-specific changes as needed. With our sophisticated billing process, 8x8 can provide authorized administrators online, realtime access to bills and call detail reports (CDRs). You ll always know the exact telecom spend and call logs for every user, regardless of where phones are located. Government Office Wireless Access PC Switch Level 3 MPLS 8x8 Network Switch Level 3 MPLS QOS Router PC IP Phone IP Phone Each government office s virtual PBX resides on a server, isolated from any other customer PBX. The server is backed up with a hot standby server located in a separate data center, ready to take over should the first server fail. The databases for the PBXs are also replicated across the three separate data centers.
Advanced Features and Functionality 8x8 Virtual Office Government offers an extensive array of advanced features and functionality, including: Unlimited Concurrent Calling Auto-Attendant Simple Administration Conference Bridge Voicemail with Email Notification Music/Messaging On Hold Phone-based Management Call Park/Call Pick Up Do Not Disturb Call Transfer Call Forwarding 3-way Conference Caller ID/Call Waiting Caller ID Local Time Zone Management Stutter Tone Notification Ring Tones Ring Groups Local Number Porting (LNP) Directory Assistance Listing Microsoft Office Integration Salesforce.com Integration Online Billing High definition voice Virtual Office Online Dashboard Options include: Professional Network Design and Integration Services Additional Ring Groups Fax Services Call Queuing Contact Center Functionality Virtual (non-geographic) Numbers Toll-free Numbers Switchboard (allows receptionist to easily transfer multiple calls) Unified Communications Online Meetings Internet Faxing Call Recording Multi-feature Desktop IP Phones Sleek and stylish, the 8x8 Virtual Office 6739i IP phone offers features such as: Large 5.7 full VGA (640x480) color touch screen LCD Full duplex speakerphone Intercom and paging with auto-answer Built-in USB port Up to 9 call appearance lines Up to 55 programmable keys Up to 14 dedicated hard keys Call and message waiting indicator Personal directory with redial list with picture support One-touch Call Forward / Call Transfer / Call Waiting Caller ID 3-way Conference Do Not Disturb (DND) Built-in EHS (DHSG) port for wireless headsets Power over Ethernet (PoE) ready 8x8 IP Phone Model 6739i
Call 866-862-2811 and ask for Government Sales NASDAQ: EGHT www.8x8.com 2010. The 8x8, Inc. logo is a registered trademark of 8x8, Inc. 8x8, Inc. is a publicly traded company. SALES218/310