Spectrum Enterprise SIP Trunking Service ShoreTel 14.2 IP PBX Configuration Guide About Spectrum Enterprise: Spectrum Enterprise is a division of Charter Communications following a merger with Time Warner Cable and acquisition of Bright House Networks. Spectrum Enterprise is a national provider of scalable, fiber technology solutions. The Spectrum Enterprise portfolio includes networking and managed services solutions, including Internet access, Ethernet and Managed Network Services, Voice, TV and Cloud solutions. Our industry-leading team of experts works closely with clients to achieve greater business success. About this document: Spectrum Enterprise assures IP PBX compatibility by conducting interoperability testing to ensure any potential compatibility issues have been resolved prior to installation. Please review the IP PBX configuration instructions in this guide prior to your installation date. Be advised that this document may contain references to Time Warner Cable Business Class. All references to Time Warner Cable Business Class, TWCBC or TWC should be read as Spectrum Enterprise. Thank you, Spectrum Enterprise 2017 Charter Communications. All Rights Reserved. Not all products, pricing and services are available in all areas. Pricing and actual speeds may vary. Restrictions may apply. Subject to change without notice. Last Update: 2017-06-13
Time Warner Cable Business Class SIP Trunking Configuration Guide For ShoreTel 14.2 Copyright 2015 by tekvizion PVS, Inc. All Rights Reserved. IN-14070 Confidential Information The information contained in this document is confidential and proprietary to tekvizion PVS, Inc. Its purpose is to communicate the overall strategy of an Interoperability Test Plan used by tekvizion Labs. This document is the property of, and is proprietary to tekvizion. It is not to be disclosed in whole or in part without the express written authorization of tekvizion, shall not be duplicated or used, in whole or in part, for any purpose other than to evaluate the proposed scope of testing under contemplation. TEKVIZION, TEKVIZION PVS, AND TEKVIZION LABS ARE TRADEMARKS OF TEKVIZION PVS, INC. FAST FORWARD IS A SERVICE MARK OF TEKVIZION.
Table of Contents 1 Audience... 2 1.1 Introduction... 2 1.1.1 Time Warner Cable Business Class... 2 1.1.2 tekvizion Labs... 3 2 SIP Trunking Network Components... 4 3 Hardware Components... 5 4 Software Requirements... 5 5 Features... 6 5.1 SIP Registration Method... 6 5.2 Features Supported... 6 5.3 Features not supported... 6 6 Caveats and Limitations... 7 7 Configuration... 8 7.1 Configuration Checklist... 8 7.2 IP Address Worksheet... 8 7.3 Logging into ShoreTel Director... 9 7.4 Create Site... 10 7.5 Codec Lists... 11 7.6 SIP Trunk Configuration... 12 7.6.1 Create SIP Profile... 12 7.6.2 Add Trunk Group... 14 7.6.3 Create Individual Trunks... 16 7.7 Users Configuration... 17 7.7.1 User Group... 17 7.7.2 Class of Service... 18 7.7.3 Individual Users... 21 1 Audience This document is intended for the SIP Trunk customer s technical staff and Value Added Reseller (VAR) having installation and operational responsibilities. 1.1 Introduction This Configuration Guide describes configuration steps for Time Warner Cable Business Class (TWCBC) SIP Trunking to ShoreTel 14.2. 1.1.1 Time Warner Cable Business Class Time Warner Cable Business Class (TWCBC) SIP Trunks offer an IP-based, voice-only trunk service using Session Initiation Protocol (SIP) to connect an IP PBX to the Public Switched Telephone Network. An Enterprise SIP Gateway (ESG) owned and managed by Time Warner Cable is then installed at a customer s site. The ESG serves as a gateway and demarcation point between a customer s IP PBX and the voice network. The ESG also enables Time Warner Cable Business Class to remotely monitor and manage the SIP Trunk service performance. TWCBC SIP Trunks are delivered over their own fiber-rich IP network, they provide a reliable and secure voice solution where voice traffic is not routed over the public Internet. TWCBC SIP Trunking service delivers a highly scalable, cost-efficient alternative to traditional voice services. Page 2
1.1.2 tekvizion Labs tekvizion Labs TM is an independent testing and verification facility offered by tekvizion PVS, Inc. ( tekvizion ). tekvizion Labs offers several types of testing services including: Remote Testing provides secure, remote access to certain products in tekvizion Labs for pre- Verification and ad hoc testing Verification Testing Verification of interoperability performed on-site at tekvizion Labs between two products or in a multi-vendor configuration ( solution Verification ) Product Assessment independent assessment and verification of product functionality, interface usability, assessment of differentiating features as well as suggestions for added functionality, stress and performance testing, etc. tekvizion is a systems integrator specifically dedicated to the telecommunications industry. Our core services include consulting/solution design, interoperability/verification testing, integration, custom software development and solution support services. Our services helps service providers achieve a smooth transition to packet-voice networks, speeding delivery of integrated services. While we have expertise covering a wide range of technologies, we have extensive experience surrounding our FastForward>> practice areas which include: SIP Trunking, Packet Voice, Service Delivery, and Integrated Services. The tekvizion team brings together experience from the leading service providers and vendors in telecom. Our unique expertise includes legacy switching services and platforms, and unparalleled product knowledge, interoperability and integration experience on a vast array of VoIP and other next-generation products. We rely on this combined experience to do what we do best: help our clients advance the rollout of services that excite customers and result in new revenues for the bottom line. tekvizion leverages this real-world, multi-vendor integration and test experience and proven processes to offer services to vendors, network operators, enhanced service providers, large enterprises and other professional services firms. tekvizion s headquarters, along with a state-of-the-art test lab and Executive Briefing Center, is located in the Telecom Corridor in Plano, Texas. (For more information on tekvizion and its practice areas, please visit tekvizion Labs s web site at www.tekvizionlabs.com.) Page 3
2 SIP Trunking Network Components The network for the SIP Trunk reference configuration is illustrated below and is representative of a ShoreTel 14.2 configuration. ShoreTel Server 10.65.1.2 ShoreGear 90 10.65.1.4 Fax/Analog DID:469-930-1232 Customer Premise Time Warner Cable Business Class 10.65.1.0/24 SIP TWCBC ESG LAN IP: 10.65.1.200 SIP Time Warner Cable Business Class Network ShoreTel 560 DID:469-930-1029 10.65.1.101 ShoreTel 565 DID: 469-930-0442 10.65.1.34 Figure 1 - SIP Trunk Lab Reference Network PSTN The lab network consists of the following components: ShoreTel Server running Windows Server 2008. ShoreTel ShoreGear 90. Various MGCP and SIP phones on the local LAN The TWCBC ESG (InnoMedia ESBC 9378) serves as the demarcation point between customer s LAN network and TWCBC WAN network. Page 4
3 Hardware Components ShoreTel Server ShoreTel ShoreGear 90 Analog fax machine ShoreTel 560/565 IP phones ESBC 9378 4 Software Requirements ShoreTel 14.2 Build 19.43.7902.0 Windows Server 2008 R2 x64 SP1 Page 5
5 Features 5.1 SIP Registration Method This test used a Static Registration Method between the ShoreTel PBX and TWCBC ESG, there is no registration requirement for ShoreTel PBX. 5.2 Features Supported Basic calls with G711Ulaw Call Hold and Resume MOH-Music On Hold Call Transfer Conference Call Forwarding Three-Way Calling Fax G711 Pass-through DTMF RFC 2833 Calling Party Number Presentation Calling Party Number Restricted Hunt Group Group Pickup Call Park/un-park Simul Ring Call Forward FindMe Operator Assisted Call Recording Auto-Attendant Bridge Call Appearances (BCA) Work Group Office Anywhere External Silent Monitor / Barge-In / Whisper Page 5.3 Features not supported G729 codec is not supported. Fax T.38 is not supported. Page 6
6 Caveats and Limitations TWCBC does not support codec G729. TWCBC does not support fax T.38. For outbound call with Blocked Caller ID. TWCBC sends the account pilot DID number to called PSTN party. 911 calls were not executed in this test. Starting with ShoreTel 14.2, ShoreTel added support for Virtual Trunk and Virtual Phone switches. This Application Note does not include support for the Virtual Trunk switches and therefore assumes the setup, configuration and licensing of the physical switches and SIP trunks will be in use. If you require additional information on Virtual Trunk Switch / Virtual Phone Switch, please refer to the ShoreTel Planning and Installation guide at following location. http://support.shoretel.com/products/ip_phone_system/shoretel_14.2/downloads/shorete l_14.2_install_guide.pdf There may be other feature limitations when using SIP Trunks, please refer to Chapter 18 of the ShoreTel Administration Guide. Page 7
7 Configuration 7.1 Configuration Checklist In this section we present an overview of the steps that are required to configure ShoreTel PBX for SIP Trunking to TWCBC. TWCBC ESG (InnoMedia ESBC 9378) is provided pre-configured to customers by TWCBC. Please contact TWCBC representative if you have question regarding it. Table 1 PBX Configuration Steps Step Description Reference Step 1 Log into ShoreTel Director Section 7.3 Step 2 Create Sites Section 7.4 Step 3 Create Codec List Section 7.5 Step 4 SIP Trunk configuration Section 7.6 Step 5 Create User Section 7.7 7.2 IP Address Worksheet The specific values listed in the table below and in subsequent sections are used in the lab configuration described in this document, and are for illustrative purposes only. The customer must obtain and use the values for your deployment. Table 2-IP Address Worksheet Component MSO Lab Value Customer Value ShoreTel ShoreTel Server 10.65.1.2 Unique to every deployment ShoreTel Voice Switch 90 10.65.1.4 Unique to every deployment TWCBC ESG LAN IP Address 10.65.1.200 Unique to every deployment Page 8
7.3 Logging into ShoreTel Director From the Windows Server running on ShoreTel Server, locate the application ShoreTel Director and click on it. An IE window appears for login. Input proper username and associated password and then Login. Figure 2 - ShoreTel Director Page 9
7.4 Create Site Navigate to Sites, select United States of America from drop-down menu and click Go. 1. Set Name: Headquarters. 2. Set Local Area Code: 469 is used in this test. 3. Set Bandwidth for Intra-Site Calls: Newly created Codec List TWCBC which contains only G711 codecs is given in this example. 4. Set Bandwidth for inter-site Calls: Codec List TWCBC is selected from the drop-down menu. 5. Set Bandwidth for FAX and Modem Calls: default Codec List Fax Codecs Low Bandwidth Passthrough is selected from the drop-down menu. 6. Set Proxy Switch 1 under SIP Proxy: Shoregear 90 is select for this test. 7. Leave all other fields as default and click Save. Figure 3 Sites Page 10
7.5 Codec Lists TWCBC support only G711 for voice codec. Codec list TWCBC is created for this test. Navigate to Call Control >Codec Lists > New 1. Set Name: TWCBC is used for this example. 2. Codec List Members: PCMU/8000 and PCMA/8000 were chosen and added for this test. Figure 4 - Codec Lists Page 11
7.6 SIP Trunk Configuration This section describes the ShoreTel configuration necessary to support connectivity to TWCBC s SIP Trunking service. 7.6.1 Create SIP Profile SIP Profile is critical for SIP Trunking deployment. The Default ITSP SIP Profile is copied to create the SIP Profile for this test. Navigate to Trunks > SIP Profiles, Click Default ITSP under Name At Edit SIP Trunk Profile page, click Copy. Figure 5 - SIP Profile Figure 6 - SIP Profile Cont. Page 12
1. Set Name: TWCBC. 2. Leave all other fields as default. 3. Click Save. Figure 7 - SIP Profile Cont. Page 13
7.6.2 Add Trunk Group Navigate to Trunks > Trunk Groups. Select Headquarters under site and SIP under type, then click Go. 1. Set Name: TWCBC. 2. Set Enable SIP Info for G711 DTMF Signaling: Un-checked. 3. Set Profile: SIP Profile TWCBC created in previous step is selected from drop-down. 4. Set Digest Authentication: None is selected from drop-down. 5. Set Number of Digits from CO: 10 is used in this setup. 6. Set DNIS/DID: Checked. DID/DNIS range can be defined here by selecting Edit DID Range or Edit DNIS Map button 7. Set Extension: Checked. Figure 8 - Trunk Group Page 14
8. Set Outbound: Checked. 9. Set Access Code: 9 is used in this example. 10. Set Local Area Code: 469 is used in this setup. 11. Set Billing Telephone Number: Pilot number 469-930-0442 is used in this example. 12. Set Enable Original Caller Information: Checked 13. Set Dial 7 digits for Local Area Code: Un-checked. 14. Leave all other fields as default and click Save. Figure 9 - Trunk Groups Cont. Page 15
7.6.3 Create Individual Trunks Navigate to Trunks > Individual Trunks, Select Headquarters as Site and TWCBC as trunk group, click Go. 1. Set Name: TWCBC SIP trunk is used in this setup. 2. Set Switch: Shoregear 90 is selected. 3. Set IP Address: 10.65.1.200 which is the LAN IP Address of TWCBC ESG in this lab test. Please contact TWCBC for your deployment. 4. Set Number of Trunks: 4 is given in this setup. 5. Click Save. Figure 10 - Individual Trunks Page 16
7.7 Users Configuration 7.7.1 User Group Navigate to Users > User Groups > Add new The default Executives User Group is used for this test. 1. Set Name: Executives. 2. COS Telephony: Fully Featured. 3. COS Call Permissions: No Restrictions. 4. COS Voice Mail: Medium Mail Box. 5. Send Caller ID as Caller s Emergency Service Identification (CESID): Checked. 6. Send DID as Caller s Emergency Service Identification (CESID): Checked. 7. Account Code Collection: Disabled. 8. Outgoing Trunk Groups (Access Code): TWCBC checked. 9. Music on Hold: Set to <System Default> which is using File Based Music on Hold. Page 17
7.7.2 Class of Service Figure 11 - User Group Navigate to Users > Class of Service > Fully Featured. 1. Name: Fully Featured. 2. Set Max. Parties in Make Me Conference: 6 is set in this test. 3. Allow Call Pickup: Checked. 4. Allow Trunk-to-Trunk Transfer: Checked. 5. Allow Extension Reassignment: Checked. 6. Allow Recording of Own Calls: Checked. 7. Show Call History / Call Details: Checked. 8. Whisper Paging Allow Initiation: Checked. 9. Whisper Paging Accept: All is selected for this test. 10. Barge In Allow Initiation: Checked. 11. Barge In Accept: All is selected for the test. 12. Silent Monitor/Silent Coach Other s Calls Allow Initiation: Checked. Page 18
13. Silent Monitor/Silent Coach Other s Calls Accept: All is selected for this test. 14. Allow External Call Forwarding and Find Me Destinations: Checked. 15. Allow External Assignment: Checked. 16. Allow Additional Phones to Ring Simultaneously and to Move Calls: Checked. 17. Scope: All Calls is selected for the test. 18. Leave all other fields as default. Page 19
Figure 12 - Class of Service - Fully Featured Page 20
7.7.3 Individual Users Navigate to Users > Individual Users, select Headquarters as Site and then click Go. 1. Set First Name: User2 is used in this example. 2. Set Last Name: TWCBC is used in this test 3. Set Number: 2442 is assigned to this user. 4. Set License Type: select Extension and Mailbox from drop-down. 5. Set Access License: Personal is selected for this test. 6. Set Caller ID: 1-469-930-0442 is assigned for this user, this DID was provided by TWCBC. 7. Set DID Range: Checked, +14699300442 is selected from Dropdown. 8. Set DID Number: This will be the number assigned to the phone. It should be the DID Range selected 9. Set User Group: Previous configured User Group Executives is assigned 10. Set Primary Phone Port: Check IP Phones and select proper phone with MAC address. 11. Set Mailbox Server: server Headquarters is selected. Figure 13 - Create User Page 21
12. Set Client Username: utwcbc is given for this test. 13. Set Client Password: set the proper password for soft client to login. 14. Set Voice Mail Password: give the proper voice mail to access user s mailbox 15. Set SIP Password: configure the proper password for SIP phone registration. 16. You can navigate to Personal Option and configure the phone buttons and other features. Figure 14 - Create User Cont. Page 22