GXP1620 User Manual (Automatic Provisioning Version)

Thank you for purchasing Grandstream GXP1620. Make sure and acknowledge that you have read this manual before using GXP1620. Disclaimer This document is subject to change without prior notice. A possibility of noise, broken voice, or disconnection may occur because of customers or our network environment. We cannot guarantee the quality of voice. The company assumes no responsibility on the difference of call or voice quality when the hearing acuity of individuals is concern. The company assumes no responsibility when it was used outside Japan. As for GXP1620 regular server maintenance, you may experience temporarily service stops without prior notice. The company assumes no responsibility for the damages of customer caused by the phone malfunction or breakdown. Package Contents Main Case Handset Phone Cord AC Power Adaptor Ethernet Cable Phone Stand Quick Start Guide Product Care Please use soft dry clothes to clean the device. Don t use wet clothes. Don t use volatile chemicals like benzene, or thinner since they can damage the device. If you want to use a chemical wipe, please read the cautionary notes before using it. Copyright 2017 cloudippbx.com 2

GXP1620 GXP1620 is a phone device that can be used with our service. It cannot be used as a typical phone. The customer must subscribe to an Internet Service Provider to be able to use the device. Customer with no broadband router feature must provide a separate broadband router. Device Assembly 1. Attach the phone stand or wall mount to the back of the phone where there are slots; 2. Connect the handset and main phone case with the phone cord; 3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable; 4. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used on GXP1620 in step 3, this step could be skipped; 5. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up; 6. Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP address in web browser, you can further configure the phone. LCD Display GXP1620 has a dynamic and customizable screen. The screen displays differently dependingon whether the phone is idle or in use (active). NxtScr FwdAll Redial Missed Receive/Reject EndCall Toggles between different idle screens. For example, for GXP1620, pressing most left soft key (switch screen) will toggle among default idle screen, weather information, IP address and Account information. Unconditionally forwards the phone line to another phone. Redial the last dialed number when there is existed dialed call log. Shows unanswered calls to this phone. You can choose whether to receive or reject a call. Ends the active call. Copyright 2017 cloudippbx.com 3

GXP1620 Keypad Buttons Line1/Line2 Page/Intercom Hold Record Menu Mute Headset Transfer Switch between LINE1 and LINE2 If the intercom number has set, call this number directly If the intercom number has not set, press this key will have no effect Place active call on hold, resume the call on hold. Press to enable/disable record feature in an active call or an conference. Press the 4 navigation keys to move up/down/left/right. Press the round button in the center to enter Keypad Configuration MENUwhen phone is in idle. The round button "MENU" can also be used as ENTER key when in Keypad Configuration Press to mute/unmute an active call. Used when you plugged a headset Transfer an active call to another number. Conference Send Speaker Establish 3-way conference with other 2 parties. Enter the digits and then press Send to dial out the number. Hands-free function. You can call without using handset. Loudspeaker function Volume Press "-" or "+" to adjust the volume. Copyright 2017 cloudippbx.com 4

Automatic Provisioning Provisioning is a service that we provide to automatically configure your device via HTTPS. Just make sure your device s network and provisioning settings are configured correctly and it will fetch the latest settings every time it is rebooted. Advantages of provisioning include, but are not limited to, (1) Device can be easily configured by simply setting it to be provisioned through our server, and (2) If you own multiple devices, they can be simultaneously provisioned as long as they properly connected to your network. 1 Register the MAC address of your device on the customer portal. Although not necessary, you may also set the provisioning settings for your circle. 2 Set the provisioning configurations on your devices. A device will request for the configuration file every time it is rebooted. Provisioning Server 3 The provisioning server sends the configuration file which is unique for each device. The server identifies a requesting device by its MAC address. SIP Traffic 4 After a successful provisioning, your devices will register to the login server and you can now start to make calls. Login Server Copyright 2017 cloudippbx.com 5

Provisioning Configuration 1 Obtain Device Mac Address. Grandstream devices are assigned with a unique MAC address in the format of 000BXXXXXXXX where X is any digit from 0 to 9. MAC address will be used to identify the device during the provisioning process. The MAC address can be retrieved in various ways. Via Device Sticker A sticker is attached at the back side of the device containing its MAC address.

Provisioning Configuration 2 Register Device MAC Address. 1. Access the customer management page via web brower. 2. Click [Grandstream Provisioning] on left menu or hover over [Settings] then click [Grandstream Provisioning]. 3. Search the unique to which the device will be assigned to and enter the MAC address obtained from Step 1 in Grandstream Device MAC Address. Once done, click [Update]. Copyright 2017 cloudippbx.com 7

Provisioning Configuration 3 Create provisioning settings for your circle. Continue with the next steps only if you want to create your own provisioning settings. Otherwise, default provisioning settings will be automatically created upon the first provisioning request from your circle. You can change these settings later if you wish to. 1. Click [Provisioning Settings]. 2. Provisioning Settings page is displayed. Provisioning Server: URL of server to be used on your Grandstream devices is displayed here. Login Port: Choose 5060 or 25060. Packets between the SIP server and device will be sent through the port specified. Call Waiting: Disable or enable call waiting. Firmware Upgrade and Provisioning: Disable or enable automatic updating of firmware of your devices. Timezone: Choose the timezone for your location. * Setting might not be supported in all devices. Once done, click [Create]. Copyright 2017 cloudippbx.com 8

Provisioning Configuration 4 Device configuration. 1. Verify device s IP address. Press soft key [NextScr] twice to view device s IP address. 2. Open a web browser and enter the device s IP address on the URL field. Format: [http://ip Address] 3. Type password and click [Login]. Default password: admin 4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning]. Copyright 2017 cloudippbx.com 9

Provisioning Configuration Upgrade via: Select HTTPS. Config Server Path: Enter the URL of Provisioning Server as shown on Provisioning Settings page in Step 3. Once done, click [Save and Apply] then click [Reboot]. Rebooting of device may take a few minutes and device might reboot more than once during the process. Please take note also that the device will be provisioned every time it is rebooted. Copyright 2017 cloudippbx.com 10

Provisioning Configuration 5 Confirm device registration on customer management page. 1. Go to [Unique List] 2. Search the unique to which the device was assigned. The icon indicates that the settings were loaded successfully; device is registered and can now be used. is shown if the device was not able register due to provisioning or other unexpected error. Please see the troubleshooting section. If it still fails after several attempts, please contact us. Copyright 2017 cloudippbx.com 11

Enable Firmware Upgrade (Optional) 1. Verify device s IP address. Press soft key [NextScr] twice to view device s IP address. 2. Open a web browser and enter the device s IP address on the URL field. Format: [http://ip Address] 3. Type password and click [Login]. Default password: admin 4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning]. Firmware Upgrade and Provisioning: Select Always Check for New Firmware. Upgrade via: Select HTTP. Firmware Server Path: Enter firmware.grandstream.com. Automatic Upgrade: Select Yes, check for upgrade every () minutes and input 10080 on field provided. Once done, click [Save and Apply] Firmware upgrade will take a few minutes. Please do not unplug your device during the operation. If the upgrade fails, reset the device then repeat the upgrade procedure. Instructions on how to reset your device are also included in this manual. Copyright 2017 cloudippbx.com 12

Backup Device Settings (Optional) Perform these step to manually backup the settings of your device. 1. Verify device s IP address. Press soft key [NextScr] twice to view device s IP address. 2. Open a web browser and enter the device s IP address on the URL field. Format: [http://ip Address] 3. Type password and click [Login]. Default password: admin 4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning]. Dowload Device Configuration: Click [Download] button to download backup file. SIP account password is not included in backup file. Copyright 2017 cloudippbx.com 13

Restore Device Settings (Optional) Perform these step to restore your device from a backup file that you have created. 1. Verify device s IP address. Press soft key [NextScr] twice to view device s IP address. 2. Open a web browser and enter the device s IP address on the URL field. Format: [http://ip Address] 3. Type password and click [Login]. Default password: admin 4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning]. 5. Under Upload Device Configuration, click [Upload] button. 6. On the window that will appear, click [Choose]. Locate the configuration file (Default filename: config.txt) then click [Upload]. Copyright 2017 cloudippbx.com 14

Restore Device Settings (Optional) 7. Upload process will begin immediately. Closing the progress window will terminate the upload operation. 8. A window will appear denoting that the operation was completed successfully. You must enter the passwords for the account manually since SIP account password is not included in backup file. Copyright 2017 cloudippbx.com 15

Safety Precautions This manual contains precautions to assure user s safety while using this product. If the precautions are disregarded, the extent of consequences is presented below. WARNING This indicates that ignoring or mishandling of this notice might result to death or serious injury to the person. This indicates that ignoring or mishandling of this notice might result to harm to the person. CAUTION WARNING Immediately unplug the device from the power supply if there is a strange smell and smoke. Don t use the device and immediately contact the dealer for repair. This may cause fire or explosion. Do not disassemble or modify. The device may malfunction, cause electric shock and fire. Do not insert metal to the opening or drop the product. If in case a metal is inserted to the device, unplug the device and contact the dealer. The device may malfunction, cause electric shock and fire. Do not pour water or any foreign object inside the device. If in case water or any foreign object is poured or inserted to the device, unplug the device and contact the dealer. Do not touch the device when lightning occurs. This may cause electric shock. Do not use in bathroom or shower room. The device may malfunction, cause electric shock and fire. Don t place in a damp, dusty or direct sunlight. The device may malfunction, cause electric shock and fire. This device is not waterproof. If in case water entered the device, unplug the device and contact the dealer. CAUTION Immediately unplug the device from the power supply if there is a strange smell and smoke. Don t use the device and immediately contact the dealer for repair. This may cause fire or explosion. Do not disassemble or modify. The device may malfunction, cause electric shock and fire. Do not insert metal to the opening or drop the product. If in case a metal is inserted to the device, unplug the device and contact the dealer. The device may malfunction, cause electric shock and fire. Do not pour water or any foreign object inside the device. If in case water or any foreign object is poured or inserted to the device, unplug the device and contact the dealer. Do not touch the device when lightning occurs. This may cause electric shock. Do not use in bathroom or shower room. The device may malfunction, cause electric shock and fire. Copyright 2017 cloudippbx.com 16

Troubleshooting Please check this troubleshooting procedure before requesting a repair. If the problem doesn t get resolved, please contact us. PROBLEM CAUSE SOLUTION General Failure Plug and Unplug from the power source. (Do this for few times). Wait for at least one minute before plugging the device. No ringer sound Call is interrupted by noise Ethernet cable is disconnected. AC adapter is disconnected. Did you change the volume settings? Did you change the settings on the display? Are there any abnormalities in the network environment? If the problem is not resolved after doing this, please contact our customer support service. Indicate your number and broadband products. Please check the connection of the Ethernet cable. Please check the connection of the AC adapter. Please adjust the volume on the button. Revert the change settings. Disconnect the Ethernet cable (reboot). Please check your network environment. Device cannot register Incorrect settings Confirm that there is no mistake in the after provisioning registered MAC address, provisioning server. etc. Network issue Firewall issue Please check your network environment (UPnP of the router, SIP-NAT, etc.). Add corresponding rule for our provisioning/login server when filtering is performed by your routers and/or firewalls. If the problem is not resolved after doing this, please contact our customer support service. Indicate your unique number, MAC address and model of device. Copyright 2017 cloudippbx.com 17

Device Reset Note that previous configurations will be lost after the initialization process. You need to set all the required settings again to use your device. 1. Press the [MENU] [ ] button 2. Select [Config] 3. Select [Factory Reset] and confirm by selecting [OK] The phone device will be restarted and restored to factory settings. Copyright 2017 cloudippbx.com 18