www.xo.com XO SIP Service Customer Configuration Guide for Avaya IP Office Version 6.0 with XO SIP
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 1. Overview About This Document This document describes interoperability between XO SIP Package 1 (G.711) and Package 2 (G.729a) and Avaya IP Office 406 Version 6.0 (08) with IP Office Manager R6 8.0 (8), deployed with an XO-provided Cisco 2432 Integrated Access Device (IAD) as the router/demarcation device. As Avaya IP Office 406 does not support any type of faxing, additional testing was conducted using Avaya IP Office 500 Version 6.0 (08) for fax test cases only. This document assumes the audience has a general understanding of network provisioning and the connectivity requirements of XO Communications SIP service offering. Known Issues While XO certifies interoperability between XO SIP service and the IP PBX as outlined herein, the following known issues were identified during Interoperability testing. The customer should be aware that certain features and functions may not be fully supportable. In some cases, special configurations and/or PBX software patches may be available from the vendor. 1) In the following call scenarios the calls complete successfully; however, the originating calling line ID (CLID) is not delivered. Instead, the caller ID of the Avaya phone transferring the call is delivered to the destination phone. Call Forward Always (CFA), Call Forward on Busy (CFoB), and Call Forward No Answer (CFNA) PSTN-to-PSTN call transfer Blind Call Transfer PSTN-to-PSTN Consult call transfer PSTN-to-PSTN 2) IP Office SIP OPTIONS Messages Cannot be Disabled, however OPTIONS should be sent at a frequency of once per minute or slower. 3) Avaya IP Office Version 6.0 (8) does not support SIP REFER 4) Avaya IP Office Version 6.0 (8) Mobile Twinning Feature is supported. All other call forwarding settings on the phone such as CFA, CFoB and CFNA must be disabled as they will conflict with Mobility Twinning when it is also enabled. When this feature is used, the original CLID for a PSTN-to-PSTN Mobility Twinning transferred call is displayed correctly on the Avaya phone or destination PSTN phone. Note: In Avaya IPO Manager for the IPO406 device, under the SIP Line, the "send Caller ID" field must be set to "Diversion Header". A Twinning button must be programmed on the phone. This button must be configured with an outside line access number and a 10 digit phone number to which the calls are to be transferred. 5) Faxing is not supported on Avaya IP Office 406 Version 6.0(8) 6) T.38 Fax is supported on Avaya IP Office 500 Version 6.0(8) however G.711 faxing is not supported (see details below under XO SIP Packages Supported). Registration Method Static registration is utilized between the Avaya IP Office Version 6.0 IP PBX and the XO call agent. XO COMMUNICATIONS CONFIDENTIAL 1
XO SIP Service Packages Supported Pkg Codec DTMF Fax 1 G.711 RFC2833 only Avaya IP Office 406 Version 6.0: Fax is not supported. Avaya IP Office 500 Version 6.0: G.711 Fax is not supported T.38 Fax is supported, however fallback to G.711 is not supported 2 G.729a RFC2833 only Avaya IP Office 406 Version 6.0: Fax is not supported. Avaya IP Office 500 Version 6.0: G.711 Fax is not supported T.38 Fax is supported, however fallback to G.711 is not supported 2. Testing of Avaya IP Office Version 6.0 2.1. Software and Hardware Versions Tested Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 2 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 1. Avaya IP Office 406 System Server 700417207 a. Software Version: 6.0 (8) b. Module: DS (1-8) c. Module: PHONE (1-2) 2. Avaya IP Office Manager a. Software Version: R6 8.0(8) 3. Avaya Phones a. Avaya Digital: 4406 b. Avaya IP: 5602SW IP & 5610SW IP 4. Nortel Analog speaker phone with Caller ID display XO COMMUNICATIONS CONFIDENTIAL 3
2.2. Lab Test Configuration Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 4 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 XO VoIP Network T1, NxT1 or DS3 Serial Link XO Demarc Router Voice and Data Ethernet Port SIP Trunking IP PBX TN#1 Analog Phone TN#2 Analog Phone FXS Port FXS Port 10/100 Ethernet Switch or 10/100 Power over Ethernet (PoE) Switch TN#3 Digital Phone TN#4 Digital Phone TN#5 Digital Phone TN#6 Digital Phone TN#7 IP Phone TN#8 IP Phone TN#9 IP Phone TN#10 IP Phone PC PC PC PC XO COMMUNICATIONS CONFIDENTIAL 5
3. Avaya IP Office Version 6.0 IP PBX Configuration In This Section XO performed the minimum amount of configuration required to achieve successful completion of test calls over XO SIP. It is beyond the scope of this document and the testing efforts to show a complete configuration, therefore screenshots of the GUI interface are provided only for the details of the SIP trunk configuration that are relevant to interfacing with XO s SIP product. This section contains screenshots which detail the SIP trunk configurations. System: SIP trktest 406 - System Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 6 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - LAN1 Tab LAN Settings XO COMMUNICATIONS CONFIDENTIAL 7
LAN1 VoIP Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 8 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 LAN1 Network Topology Tab XO COMMUNICATIONS CONFIDENTIAL 9
LAN1 SIP Registrar Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 10 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - LAN2 Tab LAN Settings XO COMMUNICATIONS CONFIDENTIAL 11
System: LAN2 VoIP Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 12 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: LAN2 Network Topology Tab XO COMMUNICATIONS CONFIDENTIAL 13
LAN2 SIP Registrar Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 14 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - DNS Tab XO COMMUNICATIONS CONFIDENTIAL 15
System: SIP trktest 406 - Voice Mail Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 16 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - Telephony Tab XO COMMUNICATIONS CONFIDENTIAL 17
System: SIP trktest 406 - Directory Services Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 18 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - System Events XO COMMUNICATIONS CONFIDENTIAL 19
System: SIP trktest 406 - SMTP Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 20 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - SMDR Tab XO COMMUNICATIONS CONFIDENTIAL 21
System: SIP trktest 406 - Twinning Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 22 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 System: SIP trktest 406 - VCM Tab XO COMMUNICATIONS CONFIDENTIAL 23
System: SIP trktest 406 - CCR Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 24 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Line: SIP Line Tab NOTE: Under SIP Line, SIP Line Tab the Send Caller ID option must be set to Diversion Header in order for Avaya IP Office Mobile Twinning Feature to function properly. XO IP should be entered in ITSP IP Address field XO COMMUNICATIONS CONFIDENTIAL 25
Line: SIP URI Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 26 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Line: VoIP XO COMMUNICATIONS CONFIDENTIAL 27
Line: SIP Credentials Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 28 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Control Unit: 1 IP406 DS XO COMMUNICATIONS CONFIDENTIAL 29
Control Unit: 2 ANALOGUE POTS2 Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 30 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Control Unit: 3 DIGITAL DCP 8 XO COMMUNICATIONS CONFIDENTIAL 31
Analogue Extension 9 5601 Extn Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 32 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Digital Extension 35 5602 Extn Tab XO COMMUNICATIONS CONFIDENTIAL 33
VoIP Extension: 8000 5603 Extn Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 34 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 VoIP Extension: 8000 5603 VoIP Tab XO COMMUNICATIONS CONFIDENTIAL 35
VoIP Extension: 8001 5604 Extn Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 36 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 VoIP Extension: 8001 5604 VoIP Tab XO COMMUNICATIONS CONFIDENTIAL 37
User 5601 Extn5601 Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 38 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 User 5602 Extn5602 XO COMMUNICATIONS CONFIDENTIAL 39
User 5603 Extn5603 Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 40 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 User 5604 Extn5604 XO COMMUNICATIONS CONFIDENTIAL 41
User 5604 Extn5604: Mobility Tab, Twinning Configuration NOTE: Under the User Extension, Mobility Tab the Mobility Features box and Mobility Twinning box must be checked and the Twinned Mobile Number including the dial access code must be specified. Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 42 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Hunt Group 5605 Call Center Sequential Group Call Center: 5605 Sequential Group Call Center: 5605 Hunt Group Tab XO COMMUNICATIONS CONFIDENTIAL 43
Sequential Group Call Center: 5605 Voice Mail Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 44 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5605 Fallback Tab XO COMMUNICATIONS CONFIDENTIAL 45
Sequential Group Call Center: 5605 Queuing Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 46 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5605 Voice Recording Tab XO COMMUNICATIONS CONFIDENTIAL 47
Sequential Group Call Center: 5605 Announcements Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 48 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5605 SIP Tab XO COMMUNICATIONS CONFIDENTIAL 49
Hunt Group 5607 Hunt Group Sequential Group Hunt Group: 5607 Hunt Group Sequential Group Hunt Group: 5607 Hunt Group Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 50 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5607 Voice Mail Tab XO COMMUNICATIONS CONFIDENTIAL 51
Sequential Group Call Center: 5607 Fallback Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 52 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5607 Queuing Tab XO COMMUNICATIONS CONFIDENTIAL 53
Sequential Group Call Center: 5607 Voice Recording Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 54 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 5607 Announcements Tab XO COMMUNICATIONS CONFIDENTIAL 55
Sequential Group Call Center: 5607 SIP Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 56 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Hunt Group 6200 Hunt Group Sequential Group Main: 6200 Sequential Group Call Center: 6200 Hunt Group Tab XO COMMUNICATIONS CONFIDENTIAL 57
Sequential Group Call Center: 6200 Voice Mail Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 58 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 6200 Fallback Tab XO COMMUNICATIONS CONFIDENTIAL 59
Sequential Group Call Center: 6200 Queuing Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 60 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 6200 Voice Recording Tab XO COMMUNICATIONS CONFIDENTIAL 61
Sequential Group Call Center: 6200 Announcements Tab Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 62 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Sequential Group Call Center: 6200 SIP Tab XO COMMUNICATIONS CONFIDENTIAL 63
Short Code: 9N; Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 64 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Incoming Call Route: 271 4693875607 Standard Tab XO COMMUNICATIONS CONFIDENTIAL 65
IP Route Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 66 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 License XO COMMUNICATIONS CONFIDENTIAL 67
Auto Attendant Tab Default Configuration Guide for Avaya IP Office Version 6.0 with XO SIPNCP PAGE 68 of 70
Configuration Guide for Avaya IP Office Version 6.0 with XO SIP 0/1000 Auto Attendant Actions Tab XO COMMUNICATIONS CONFIDENTIAL 69