Road Map for the Typical Installation Option of IBM Tioli Monitoring Products, Version 5.1.0 Objectie Who should use the Typical installation method? To use the Typical installation option to deploy an IBM Tioli Monitoring product. The installer proides two deployment paths: Typical and Custom. Use the Typical installation path when the following conditions are true: You want to install the product on a target computer that matches one of the following profiles: Has no software installed for the Tioli Management Framework. Has one of the following ersions of the Tioli Management Framework installed: Version 3.7 (Reision A or Reision B) or Version 3.7.1. You cannot install this product on systems that run preious ersions of the Tioli Management Framework. You are a first-time Tioli user. Your enironment matches the Typical installation graphic on the next page. Note: Choose the Custom installation path if you want to use a Planner tool that offers a tree iew of the entire installation and proides control oer directory paths and naming conentions. The installation and setup guide for the IBM Tioli Monitoring product proides procedures for the Custom installation process. Requirements The product installation requires 1.5 GB of disk space on the Tioli management region serer and on managed nodes. The installation depot (temporary directory) requires 2.6 GB of disk space. (The installer proides the option to automatically delete this directory after installation.) Note: On Windows, the depot must reside on the target computer. You cannot perform an installation of the product on Windows using a depot that is located on a remote system. On UNIX, proide a directory path that is accessible from the installation computer to the installation depot. The optional Web Health Console requires 250 MB of disk space. The host computer should hae at least 384 MB of RAM. The temporary directories for installation require 600 MB. The Jaa Runtime Enironment, Version 1.3.0, requires 75 MB of disk space. The Jaa Runtime Enironment is required on all endpoints for this product and is required on any computer that runs the Web Health Console. For HP-UX operating systems, you must be running HP-UX Version 11.x to use the installer or to run endpoints with this product. The required Jaa Runtime Enironment, Version 1.3.0, is aailable only for HP-UX 11.x. You cannot use preious ersions of HP-UX. Indiidual monitoring products might hae additional requirements. For example, not all products support deployment on specific operating systems. Always consult the requirements section in the product release notes or in the indiidual installation guide. Additionally, you might be required to collect additional information to enable the product you are installing to perform automatic discoery of existing resources. Copyright IBM Corp. 2002 1
Recommended Typical installation of a Tioli management region 1. Tioli management region serer This serer must exist. It monitors endpoints and runs the Tioli Management Framework and IBM Tioli Monitoring software. 2. Managed node with gateway This computer shares the processing load of the Tioli management region serer, runs the software, and communicates with its assigned endpoints. 3. Endpoints A Typical installation has up to 50 endpoints for monitoring resources on your network. An endpoint is a computer system on which Tioli software is installed to enable monitoring. 4. Web Health Console The console shows the status and health of endpoints. You can install a Web Health Console on any computer in the same network as the Tioli management region serer. The Web Health Console has the following characteristics: Can exist on an unlimited number of computers. Can display the status of resources for an unlimited number of Tioli management regions. Information required by the Typical installation Obtain the information in the following bulleted list before you begin a Typical installation. Indiidual monitoring products might hae additional requirements. For example, not all products support deployment on specific operating systems. Always consult the requirements section in the product release notes or in the indiidual installation guide. Additionally, you might be required to collect additional information to enable the product you are installing to perform automatic discoery of existing resources. The directory path on the computer on which you want to install the product. A directory path to an installation depot (temporary directory) that is accessible from the target computer. Note: On Windows, the depot must reside on the target computer. You cannot perform an installation of the product on Windows using a depot that is located on a remote system. The user password of the person who is installing the product. On UNIX, the user who runs the installer must hae root priileges. On Windows, the user who runs the installer must hae membership in the Administrators group. The license key for Tioli Management Framework software. Obtain the license key from the Tioli Key Memo that comes with the Tioli Management Framework software package. 2 Road Map for the Typical Installation Option: IBM Tioli Monitoring Products
Information required by the Typical installation (continued) The following alues for the Add a Managed Node dialog box and the Add an Endpoint dialog boxes: Host Name Type the fully qualified host name for the computer on which you create the managed node or endpoint. For example, the fully qualified host name for myhost might be myhost.mycompany.com. Platform For managed nodes: Solaris, AIX, Windows, and HP-UX. For endpoints: Solaris, AIX, Linux, Windows, and HP-UX. User The login user ID to perform the installation on the managed node or endpoint. Password and Verify Password The login password of the user specified in the User field. Destination Path on the target machine where you want to install the Tioli software. Reboot For Windows only: Approal for the restarting of the computer after you add Windows managed nodes or endpoints to the Tioli management region. Label For endpoints only: A unique name for the endpoint. The label name can include alphanumeric characters, underscores (_), hyphens (-), and periods (.). The names are case-sensitie. For example, the name EPName is different from epname. Port For endpoints only: A port dedicated to communication with the Tioli serer. The default is 9495. Planning sheets exist to help you gather information for an installation. See the Completing installation planning sheets section in the installation and setup guide for the IBM Tioli Monitoring product. Additional Information: See Considerations for the Typical installation path: Regarding error messages in the installation see General considerations on page 6. For required fix packages for some ersions of Solaris see UNIX considerations on page 7. For information on creating Windows endpoints see Windows considerations on page 7. Procedure On Windows, the installer prompts you to restart your computer after it performs the following tasks: Creates the user ID for the Tioli Management Framework Installs the Tioli Management Framework software If you are installing the product in a language other than English, you must type single-byte characters (not double-byte characters) in the text boxes of the installer panels. The strings that you type can include alphanumeric characters, underscores (_), hyphens (-), and periods (.). The Step List panel of the installer proides detailed information about the progress of installation. This panel is displayed near the end of the installation process, when the installer is processing all your configuration settings. The Detail dialog box informs you about the following: The software that you are installing and configuring The installation status of the current step A short description of the step Error messages and error resolution options in case of a warning or step failure. Step One Log on to the computer that you want to be the main Tioli serer. Road Map for the Typical Installation Option of IBM Tioli Monitoring Products, Version 5.1.0 3
Step Two Make sure the UNIX rexec serice or the Windows Tioli Remote Execution Serice (TRIP) process is running on target computers. On UNIX: For installation on UNIX target computers, test the rexecd daemon: 1. Run an rexec command string against the target computer. The rexec command runs commands on remote hosts that are running the rexec serice. For example, run the following command: rexec <target_computer_name> echo test 2. Respond to the prompt for a user ID and password by typing the root ID and password. If the command is unsuccessful, you receie an error, for example, an authentication error, a notice that the serer is down, or a notice that rexec failed to run. Do not continue with installation of this product until a system administrator can make the rexec daemon accessible on the target computer. READ ME FIRST On Windows: For installation on Windows target computers, test the Tioli Remote Execution Serice (TRIP) process: 1. Run an rexec command string against the target computer. The rexec command runs commands on remote hosts that are running the rexec serice. For example, run the following command: rexec <target_computer_name> cmd /c echo test 2. Respond to the prompt for a user ID and password by typing the Administrator ID and password. 3. If the command is unsuccessful, you receie an error, for example, an authentication error, a notice that the serer is down, or a notice that the process failed to run. Do not continue with installation of this product until you complete these steps: a. Log on to the target computer on which you want to confirm that the Tioli Remote Execution Serice exists. b. Access the Serices user interface in the Windows control panel. c. Find the Tioli Remote Execution Serice in the Serice list and perform one of the following actions: If this serice exists and the status is Stopped, click the Start button. If this serice exists and the status is Started, resole firewall blocks or other network connectiity problems between this computer and the computer on which you are installing IBM Tioli Monitoring. For example, you can increase access priileges to resole some types communication failure. If this serice does not exist, run the setup.exe executable in the TRIP directory of the software installation CD for Tioli Management Framework. Follow the instructions in the panels of the installer for this serice. 4 Road Map for the Typical Installation Option: IBM Tioli Monitoring Products
Step Three Run the setup executable in the root directory of the Installation CD for the IBM Tioli Monitoring product. Additional Information: The executable launches the installer for the IBM Tioli Monitoring product. Select the executable that matches the operating system of the computer: For Windows, run setupcode.bat where CODE is the product code for the IBM Tioli Monitoring product. * For UNIX, run./setupcode.sh where CODE is the product code for the IBM Tioli Monitoring product. * * The following product codes identify the installation executables for these products: APP: IBM Tioli Monitoring for Applications BIZ: IBM Tioli Monitoring for Business Integration DB: IBM Tioli Monitoring for Databases MC: IBM Tioli Monitoring for Messaging and Collaboration WEB: IBM Tioli Monitoring for Web Infrastructure Step Four Follow the instructions in the installer panels. The installer prompts you to insert CDs for each software component that you want to install. NOTE: If you click the Cancel button in an installer panel, you stop the installation. After you cancel the installation, always delete the temporary depot directory that the installer creates. You can begin installation again by running the setup executable on the installation CD. Step Fie Verify the installation and enable functionality for the product as described in the Completing the installation of the product chapter in the installation and setup guide for the IBM Tioli Monitoring product. Appendix A, Problem determination in the installation and setup guide contains troubleshooting tips. Road Map for the Typical Installation Option of IBM Tioli Monitoring Products, Version 5.1.0 5
Considerations for the Typical installation path This section describes issues by category and describes workarounds for a Typical installation. The list might not be complete. Table 1. Considerations for the Typical installation path Consideration General considerations When you enter an inalid user ID or password for the installation of managed nodes or endpoints, the installer panel accepts the settings, but later the installer displays an error message in the Step Detail dialog box when it begins to install this software. The Browse option in the installer panels requires a long time period to launch the file selection dialog box. This problem occurs when the computer has multiple file systems mounted. The installer erifies connectiity with each file system before presenting the dialog box. The Browse option in the installer panels fails to display a CD-ROM drie. This problem occurs when you click Browse while the CD-ROM drie is empty. After the problem occurs, you cannot resole the problem by inserting a CD into the drie. When you click the Cancel button in an installer panel you stop the entire installation and must take steps to prepare the computer for another inocation of the installer. Workaround Perform the following steps: 1. Click the Change buttoninthestep Detail dialog box to display the Change Value dialog box. 2. Enter the new alue in the Change Value dialog box for user ID, password, and destination directory, as needed. At any time you can double-click this failed step in the Step List to perform this workaround. If this operation fails, perform the following steps: 1. Click the Defer buttoninthestep Detail dialog box. 2. Allow the installation process to finish. 3. Manually perform any step that you defer. See the Tioli Enterprise Installation Guide that comes with the Tioli Management Framework software for information on manually installing managed nodes and endpoints. Minimize the number of file systems mounted on the computer. Type the path of the target file system in the text box to directly access that file system. Type the path of the target file system in the text box to directly access the CD. Aoid the problem in subsequent installer panels by making sure a CD is in the CD-ROM drie before you click Browse. If you want to cancel the installation while the Step List is running, perform the following steps: 1. Click the Stop button and allow the currently running process to finish. Additional Information: If you click Cancel without allowing the currently running process to finish, the system might remain in an unpredictable state. 2. Click Cancel to stop the installation and close the installer. 3. Delete the temporary depot directory created by the installer. 6 Road Map for the Typical Installation Option: IBM Tioli Monitoring Products
Table 1. Considerations for the Typical installation path (continued) Consideration Workaround You might see the following error message during installation: This program must run on the TMR serer. This error occurs when an installation of Tioli Management Framework existed preiously on the target computer and was not completely uninstalled. An incomplete uninstallation leaes the script that sets up the Tioli enironment, setup_en.sh on UNIX and setup_en.cmd on Windows. When the installer detects this file, it assumes that the Tioli Management Framework is already installed and installation fails. In the Step List panel of the installer you might see the following message box when installation of the Tioli desktop software begins: String ariable is not large enough for string. Check string declarations. Error 401.. UNIX consideration A Solaris enironment requires certain fix packages to enable installation of this product. Windows consideration On Windows NT, software utilities that IBM Tioli Monitoring, Version 5.1.1 requires might be missing. 1. Click OK. The installer prompts you to end the installation. 2. Click Finish. 3. Delete the temporary depot directory created by the installer. 4. Delete the enironment setup file from the following directory: On UNIX: /etc/tioli On Windows: %SystemRoot%\system32\driers\etc\Tioli 5. Start the installation process again. Click OK to continue the installation. After installation, if you are unable to launch the Tioli desktop, run the installation wizard for this tool in the following directory path of the Tioli Management Framework, Upgrade from Version 3.7, Reision B to Version 3.7.1 installation CD: PC\DESKTOP\DISK1\SETUP.EXE. Install these fix packages prior to installing the product. Fix packages for Solaris 2.6 105181-29, 105210-38, 105284-45, 105568-23, 105591-11, 105633-59, 105669-10, 106040-17, 106125-11, 106409-01, 106429-02, 106841-01, 106842-09, 107733-09, and 108091-03 Fix packages for Solaris 7 106327-10, 106541-17, 106950-14, 106980-17, 107081-37, 107153-01, 107226-18, 107544-03, 107636-08, 107656-07, 107702-09, 108374-05, 108376-29, and SUNWi1 fonts package Note: You can obtain the fonts package on the Solaris installation CD. Fix packages for Solaris 8 108652-37, 108921-13, and 108940-32 Run the cscript command in the MS-DOS prompt to see what ersion of Windows Script Host you are running. You cannot create Windows endpoints if you are installing the product on a UNIX serer. Refer to the IBM Tioli Monitoring User s Guide and the IBM Tioli Monitoring Release Notes. Create Windows endpoints during the Custom installation. See installation and setup guide for the IBM Tioli Monitoring product for information on creation of the required proxy endpoint during a Custom installation. Road Map for the Typical Installation Option of IBM Tioli Monitoring Products, Version 5.1.0 7
Copyright International Business Machines Corporation 2002. All rights resered. IBM and Tioli are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and serice names may be the trademarks or serice marks of other companies. U.S. Goernment Users Restricted Rights Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Form number: GI11-0959-00 Part number: CT1FIIE 8 Road Map for the Typical Installation Option: IBM Tioli Monitoring Products