The DataCore and Host servers Qualified Hardware Components May 2018 This guide lists all hardware components that are considered qualified by DataCore Software for use with SANsymphony. In general DataCore always recommend that the latest software drivers, firmware and/or BIOS are used on any SAN component unless reported as not working in the document Known Issues - Third Party Hardware and Software: http://datacore.custhelp.com/app/answers/detail/a_id/1277 The Data Infrastructure Software Company
Table of contents Changes made to this document 3 Fibre channel HBAs 4 Agilent 4 Own brand and all OEM 4 ATTO 4 Own brand and all OEM 4 Brocade 4 Own brand and all OEM 4 Emulex 5 Own brand 5 Cisco 5 Dell EMC Fujitsu 5 6 HP IBM 6 6 Lenovo Oracle 7 7 QLogic 8 Own brand 8 Cisco 9 Dell EMC 9 Fujitsu 10 HP 10 IBM 11 Lenovo 11 Oracle 11 Notes on fibre channel driver, firmware and BIOS 12 When using a native/oem QLogic or Emulex driver 12 When using the DataCore QLogic driver When using the DataCore Emulex driver 12 13 How to replace a fibre channel driver 14 Replacing the DataCore fibre channel driver Replacing a third-party fibre channel driver 16 20 Troubleshooting 23 FCoE and ISCSI HBAs 25 Network Cards 25 Storage Arrays 25 SAN and IP Switches 26 Host server hardware qualification 26 Previous changes 27 Page 2 The DataCore and Host servers - Qualified Hardware Components
Changes made to this document The most recent version of this document is available from here: http://datacore.custhelp.com/app/answers/detail/a_id/838 All changes since February 2018 Fibre Channel HBAs - Emulex support for 32GB/s HBAs with SANsymphony 10.0 PSP 7 Update 2 Fibre Channel HBAs - QLogic note for all HBAs that are only supported with 10.0 PSP 7 or later. Users with DataCore Servers still running Windows 2008 should contact Customer Support who will be able to help with providing the appropriate software for the QLogic HBA. Fibre Channel HBAs - Emulex the information regarding 16GB/s HBAs Support for 32GB/s HBAs with SANsymphony 10.0 PSP 7 Update 2 End users that were already using DataCore's 16GB/s Emulex fibre channel driver before October 2016 (and were therefore supported by DataCore) should upgrade to PSP 7 Update 2 as soon as it is available. Fibre Channel HBAs Emulex and QLogic OEM Vendors are now listed underneath each of these HBA manufacturers rather than the other way around. This should make it easier to locate a specific model or part # for a given OEM. Notes on fibre channel driver, firmware and BIOS This entire section has been updated to include information specific to SANsymphony 10 PSP 7 Update 2 and Emulex fibre channel HBAs Previous changes made to this document Please see page 27. Page 3 The DataCore and Host servers - Qualified Hardware Components
Fibre channel HBAs The following pages list the minimum versions of SANsymphony that must be installed to use the DataCore Fibre Channel for specific models of HBA in a DataCore Server. Entries listed as 'Not Supported' can still be used in a DataCore Server but only using the vendor's own recommended fibre channel driver and only as a connection to the Storage Array. Agilent Own brand and all OEM SANsymphony-V 9.x SANsymphony 10.x All Not Supported Not Supported ATTO Own brand and all OEM SANsymphony-V 9.x SANsymphony 10.x All Not Supported Not Supported Brocade Own brand and all OEM SANsymphony-V 9.x SANsymphony 10.x All Not Supported Not Supported Page 4 The DataCore and Host servers - Qualified Hardware Components
Fibre Channel HBAs Emulex Own brand Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x LPe1200x (1) Supported (all versions) Supported (all versions) 8GB/s LPe15002B-M8 Not Supported 10.0 PSP 1 Update 1 or later LPe15004-M8 Not Supported 10.0 PSP 1 Update 1 or later 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (2) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later Cisco Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported Not Supported 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (2) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later Dell EMC Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported Not Supported 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (2) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later 1 Use Firmware Version 2.01a12 or greater to avoid a crash during the Install (or Update) of the DataCore Emulex Fibre Channel Driver on a DataCore Server. 2 End users that were already using DataCore's 16GB/s Emulex fibre channel driver before October 2016 (and were therefore supported by DataCore) should upgrade to 10 PSP 7 Update 2. Page 5 The DataCore and Host servers - Qualified Hardware Components
Emulex Fibre channel HBAs Fujitsu Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported Not Supported 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (1) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later HP Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 4GB/s All Not Supported Not Supported 456972 - B21 Supported (all versions) Supported (all versions) 8GB/s 81E Supported (all versions) Supported (all versions) 82E Supported (all versions) Supported (all versions) 84E Not Supported 10.0 PSP 6 or later 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (1) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later IBM Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s 95Y2375 9.0 PSP 3 or later Supported (all versions) 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (1) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later 1 End users that were already using DataCore's 16GB/s Emulex fibre channel driver before October 2016 (and were therefore supported by DataCore) should upgrade to 10 PSP 7 Update 2. Page 6
Emulex Fibre channel HBAs Lenovo Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported Not Supported 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (1) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later Oracle Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s SG-XPCIE2FC- ATCA-Z 9.0 PSP 4 or later Supported (all versions) 16GB/s All Not Supported 10.0 PSP 7 Update 2 or later (1) 32GB/s All Not Supported 10.0 PSP 7 Update 2 or later 1 End users that were already using DataCore's 16GB/s Emulex fibre channel driver before October 2016 (and were therefore supported by DataCore) should upgrade to 10 PSP 7 Update 2. Page 7
Fibre Channel HBAs QLogic Own brand Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 4GB/s 24xx Supported (all versions) Supported (all versions) 8GB/s 256x Supported (all versions) Supported (all versions) Any other Not Supported 10.0 PSP 7 or later (1) 267x 9.0 PSP 3 or later Supported (all versions) 269x Not Supported 10.0 PSP 5 or later 16GB/s 2694L Not Supported 10.0 PSP 5 Update 2 or later 2694U Not Supported 10.0 PSP 5 or later Any other Not Supported 10.0 PSP 7 or later (1) 2694U Not Supported 10.0 PSP 5 or later 32GB/s 274x Not Supported 10.0 PSP 5 or later Any other Not Supported 10.0 PSP 7 or later (1) 1 Users with DataCore Servers still running Windows 2008 should contact Customer Support who will be able to help with providing the appropriate software for the QLogic HBA. Page 8 The DataCore and Host servers - Qualified Hardware Components
QLogic Fibre channel HBAs Cisco Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported 10.0 PSP 7 or later (1) 16GB/s QLE2672-CSC 9.0 PSP 3 or later 10.0 PSP 4 Update 1 or later Any other Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) Dell EMC Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported 10.0 PSP 7 or later (1) 0187V 9.0 PSP 4 or later Supported (all versions) TC40H 9.0 PSP 4 or later Supported (all versions) 16GB/s 9J1RG 9.0 PSP 4 or later Supported (all versions) 7JKH4 9.0 PSP 4 or later Supported (all versions) Any other Not Supported 10.0 PSP 7 or later (1) 32GB/s YH1DK 9.0 PSP 4 Update 4 10.0 PSP 6 Update 2 or later Any other Not Supported 10.0 PSP 7 or later (1) 1 Users with DataCore Servers still running Windows 2008 should contact Customer Support who will be able to help with providing the appropriate software for the QLogic HBA. Page 9
QLogic Fibre channel HBAs Fujitsu Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s MC-FC82E (LPe1205-F Blade) 9.0 PSP 4 or later Supported (all versions) Any other Not Supported 10.0 PSP 7 or later (1) 16GB/s All Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) HP Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 4GB/s FC1142SR Supported (all versions) Supported (all versions) FC1242SR Supported (all versions) Supported (all versions) BL490 G6 Supported (all versions) Supported (all versions) 8GB/s 81Q Supported (all versions) Supported (all versions) 82Q Supported (all versions) Supported (all versions) Any other Not Supported 10.0 PSP 7 or later (1) SN1000E Not Supported 10.0 PSP 7 or later (1) 16GB/s SN1000Q Not Supported 10.0 PSP 4 Update 1 or later Any other Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) 1 Users with DataCore Servers still running Windows 2008 should contact Customer Support who will be able to help with providing the appropriate software for the QLogic HBA. Page 10
QLogic Fibre channel HBAs IBM Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 4GB/s QMI3472 Supported (all versions) Supported (all versions) 8GB/s QMI2582 Not Supported 10.0 PSP 4 Update 1 or later QMI3572 Supported (all versions) Supported (all versions) 16GB/s All Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) Lenovo Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported 10.0 PSP 7 or later (1) 16GB/s All Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) Oracle Speed Model/Part # SANsymphony-V 9.x SANsymphony 10.x 8GB/s All Not Supported 10.0 PSP 7 or later (1) 16GB/s All Not Supported 10.0 PSP 7 or later (1) 32GB/s All Not Supported 10.0 PSP 7 or later (1) 1 Users with DataCore Servers still running Windows 2008 should contact Customer Support who will be able to help with providing the appropriate software for the QLogic HBA. Page 11
Notes on fibre channel driver, firmware and BIOS When using a native/oem QLogic or Emulex driver Driver, firmware and BIOS Always use the vendor s recommended tools to upgrade each of these components. When using the DataCore QLogic driver Driver The DataCore QLogic driver replaces the native QLogic driver. The version of the driver is specific to each SANsymphony software release and is displayed in the SANsymphony Management Console. See https://www.datacore.com/ssv-webhelp/server_port_details.htm Upgrading the Driver The DataCore QLogic fibre channel driver is upgraded when the SANsymphony software is upgraded. Never try to upgrade the DataCore QLogic driver with a native or OEM QLogic driver as this will render the HBA offline to the SANsymphony software! Firmware A version of QLogic firmware is included with the DataCore QLogic driver specific to each SANsymphony software release and is displayed in the SANsymphony Management Console. See https://www.datacore.com/ssv-webhelp/server_port_details.htm Upgrading Firmware The DataCore QLogic fibre channel firmware is upgraded when the SANsymphony software is upgraded. Never try to upgrade the DataCore QLogic firmware with a native or OEM QLogic firmware as this will render the HBA offline to the SANsymphony software! BIOS The QLogic BIOS is not included with the DataCore QLogic driver. DataCore always recommend to always have the latest QLogic BIOS on any HBA in a DataCore Server whenever possible. Upgrading the BIOS Use vendor s own tools to upgrade the BIOS of the HBAs. Page 12 The DataCore and Host servers - Qualified Hardware Components
Notes on fibre channel driver, firmware and BIOS When using the DataCore Emulex driver Driver The DataCore Emulex driver replaces the native Emulex driver. The version of the driver is specific to each SANsymphony software release and is displayed in the SANsymphony Management Console. See https://www.datacore.com/ssv-webhelp/server_port_details.htm Upgrading the Driver The DataCore Emulex fibre channel driver is upgraded when the SANsymphony software is upgraded. Never try to upgrade the DataCore Emulex driver with a native or OEM Emulex driver as this will render the HBA offline to the SANsymphony software! Firmware SANsymphony 10 PSP 7 Update 1 or earlier Use the HBA vendor s own Emulex firmware. For 16GB Emulex HBA s please refer to 'Known Issues - Third Party Hardware and Software' http://datacore.custhelp.com/app/answers/detail/a_id/1277 Upgrading Firmware SANsymphony 10 PSP 7 Update 1 or earlier Use the vendor s own tools to upgrade the firmware of the HBAs. For 16GB Emulex HBA s please refer to 'Known Issues - Third Party Hardware and Software' http://datacore.custhelp.com/app/answers/detail/a_id/1277 SANsymphony 10 PSP 7 Update 2 and later A version of Emulex firmware is included with the DataCore Emulex driver specific to each SANsymphony software release and is displayed in the SANsymphony Management Console. See https://www.datacore.com/ssv-webhelp/server_port_details.htm Upgrading Firmware SANsymphony 10 PSP 7 Update 2 and later The DataCore Emulex fibre channel firmware is upgraded when the SANsymphony software is upgraded. Even if using SANsymphony 10 PSP 7 Update 2 or later, it is still possible to safely upgrade the Emulex firmware using the vendor s own tools. However, unless there is a specific reason to upgrade the Emulex firmware, DataCore recommend to use the one provided by the SANsymphony software. BIOS The Emulex BIOS is not included with the DataCore Emulex driver. DataCore always recommend to always have the latest Emulex BIOS on any HBA in a DataCore Server whenever possible. Upgrading the BIOS Use the vendor s own tools to upgrade the BIOS of the HBAs. Page 13
How to replace a fibre channel driver Important: please read before you start It is might not be necessary to stop the SANsymphony software before replacing a fibre channel driver. However, if the HBA is being used by SANsymphony then the Port Role will determine what additional steps are needed before replacing the driver: Back-end (BE) port connections: Physically disconnect the physical disks/storage from the DataCore Server before replacing the fibre channel driver that is managing the connection. DataCore also recommend a manual hardware rescan (i.e. within Windows Device Manager) after the physical disks have been disconnected to make sure that the disk devices are really no longer being seen on those ports to the Windows operating system. Once the HBA driver has been updated, then reconnect the storage and issue the same manual hardware rescan from within Windows Device Manager, to re-detect the physical disks again. Notes: If there is only one Back-end HBA connection to the physical disk, then replacing the HBA driver may, briefly, interrupt the entire Disk Pool and access to some/all Virtual Disks (in that Disk Pool) until the connection to the physical disk has been re-established (i.e. after the HBA driver has been replaced and the physical disk re-connected), so plan this possible downtime accordingly. If there is more than one Back-End HBA connection to the physical disk, then it will be possible to use the remaining connections while each HBA's driver is being updated as SANsymphony can connect to a physical disk using both a third-party driver and a DataCore driver on different HBAs at the same time. However, in this case Back-end failover will not be possible and any third-party MPIO software that the user intends to install cannot be configured until all the connections are using the third-party driver. Please contact Technical Support if you need further clarification. Page 14 The DataCore and Host servers - Qualified Hardware Components
How to replace a fibre channel driver before you start Front-end (FE) port connections: Never attempt to replace a fibre channel driver on a Front-end port that is being used by one or more Hosts as this will stop them from being able to access any Virtual Disks using the FE port. Always make sure that any FE ports are removed from all Virtual Disk paths first before attempting to replace the driver. See the online help for SANsymphony: https://www.datacore.com/ssv-webhelp/modifying_paths.htm Mirror (MR) port connections: Never attempt to replace a fibre channel driver on a Mirror port that is being used by a DataCore Server as this will break any mirrored or dual Virtual Disks using the port. Always make sure that any MR ports are removed from all Virtual Disk paths first before attempting to replace the driver. See the online help for SANsymphony: https://www.datacore.com/ssv-webhelp/modifying_paths.htm The HBA is not being used for any SANsymphony Virtual Disk or Back-end connections: If the HBA is not being used for any kind of mapping i.e.: For serving Virtual Disks to Hosts For mirroring between DataCore Servers As a connection to a storage array Then the HBA driver can be replaced - as the following procedure further down - without any other consideration. After the driver has been replaced the 'DataCore HBA' will be shown as 'not present' in the SANsymphony Console and can then be safely removed. Also see: https://www.datacore.com/ssv-webhelp/deleting_unavailable_server_ports.htm Mixing a DataCore and third party driver on the same, multi-port, fibre channel HBA A fibre channel Host Bus Adapters with more than one port will appear as two separate 'devices' in Windows Device manager and each of these devices can take its own driver. So it is possible to have a single HBA with multiple physical ports each using either a DataCore or third party driver. Page 15
Replacing the DataCore fibre channel driver Please make sure you have read 'Before you start' on page 15 before replacing any drivers. 1. Locate and identify the fibre channel device in the operating system From the SANsymphony Console the fibre channel Port s PCI location can be obtained from the Info tab within the Server port Details. See the Server port Details section from the SANsymphony Help for more information: http://www.datacore.com/ssv-webhelp/server_port_details.htm Any fibre channel Ports that have the DataCore fibre channel driver installed on them will be listed under DataCore Fibre-Channel Adapters. Right-click on one of the DataCore fibre channel devices and select Properties from the context menu. Page 16 The DataCore and Host servers - Qualified Hardware Components
Replacing the DataCore fibre channel driver Under the General tab, the Location field shows the port's PCI location. Locate the Windows device that matches the same PCI Location values as displayed in the SANsymphony console 2. Update the Driver Software Right-click on the device that needs the driver replaced and select Update Driver Software from the context menu. When prompted to Update Driver Software choose the most appropriate way to install the third-party vendor s own driver on the fibre channel device. Page 17
Replacing the DataCore fibre channel driver Please refer to the vendor for this information. Once the third party fibre channel driver has been installed, the original DataCore Windows device used under the DataCore Fibre-Channel Adapters entry will be removed and the third party Windows device will appear under Storage controllers. 3. Clean up the SANsymphony Console In the SANsymphony Console, select the Common Actions tab and click the Refresh All button. Page 18
Replacing the DataCore fibre channel driver It may take a few moments for the SANsymphony Console to update the fibre channel port s status. The fibre channel port will now be shown as Not present, and all the values in the Info tab for the port will be zero and the Settings tab will be greyed out. Right-click on the fibre channel port in the SANsymphony Console and from the pop-up menu, select Delete Port. The fibre channel port should now be removed from the SANsymphony Console. Page 19
Replacing a third-party fibre channel driver Please make sure you have read 'Before you start' on page 15 before replacing any drivers. 1. Locate the correct Storage controller entry in Windows Device Manager. 2. Update the Driver Software Right-click on the device that needs the driver replaced and select Update Driver Software When prompted to Update Driver Software, e.g: Page 20 The DataCore and Host servers - Qualified Hardware Components
Replacing a third-party fibre channel driver Select Browse my computer for driver software. In the next window that appears click the Browse button and locate SANsymphony s Install directory (typically this will be located in C:\Program Files\DataCore\SANsymphony\Install). Click Next. Once the new fibre channel driver has been installed the device will be removed from under Storage controllers in Device Manager and should appear under DataCore Fibre-Channel Adapters. Page 21
Replacing a third-party fibre channel driver 3. Clean up the SANsymphony Console In the SANsymphony Console, select the Common Actions tab and click the Refresh All button. Be patient. It may take a few moments for the SANsymphony Console to update the new fibre channel port s status. The fibre channel port will appear with the default settings - all port roles assigned and with a default fibre channel port name. The fibre channel port is now ready to use within SANsymphony. Page 22
Troubleshooting What if the DataCore driver does not bind to the fibre channel HBA? Check one of the following: The HBA is listed as having a 'Known Issue' that prevents it from being used properly Refer to the document: 'Known Issues - Third Party Hardware and Software' http://datacore.custhelp.com/app/answers/detail/a_id/1277 The HBA was added after SANsymphony had already been installed The DataCore fibre channel Driver will need to be loaded manually. Please refer to the section 'Replacing a third party fibre channel driver' on page 20. The HBA's PCI Hardware ID is not recognized by the SANsymphony installer If the DataCore software cannot recognize the Hardware ID from its known list then it will not allow the DataCore driver to be used. In this case, provide the following, two pieces of information to DataCore Technical Support for verification; The Model and Part Number as described by the OEM Vendor. Do not assume that because the HBA's chipset states for example, 'QLogic' that the HBA is really a QLogic 'own branded' HBA but is in fact a vendor's 'branded' QLogic HBA. The HBA's Windows Hardware ID From within Windows Computer Management, locate the fibre channel HBA under Storage Controllers and then right-click on it and select Properties, then in the Details tab select Hardware Ids from the Property pull-down menu. Page 23 The DataCore and Host servers - Qualified Hardware Components
Troubleshooting DataCore fibre channel driver installation issues What if the HBA is not listed in this document? Never assume that the DataCore software will recognize an OEM Branded HBA as its Non-OEM branded equivalent or that just because an HBA has 'QLogic' written on the HBA that it will be recognized as a QLogic HBA. For example, while the 'Cisco QLE2672-CSC' uses the QLogic 267x chipset it will identify itself to the DataCore Server as something specific to 'Cisco' and not QLogic. If a non-oem adaptor is listed as not supported its OEM equivalent will always be considered as not supported as well. Can I use a fibre channel HBA without the DataCore driver installed? Yes. It is important to understand though that any fibre channel HBA models not listed (or marked as not supported ) can still be used as a connection to the Storage Array using the Storage Vendor s own preferred HBA driver. In this case, the fibre channel HBA will not be available in the SANsymphony Console and the Storage Array will appear to the DataCore Server as if it was directly attached. DataCore s Redundant Back-end Path Failover will not be available and it may not be possible to trigger events or monitor performance metrics on these connections using the DataCore Server s own tools. However the storage vendor s own preferred MPIO software can be used instead. For more information on this see: Storage Hardware Guideline for use with DataCore Servers http://datacore.custhelp.com/app/answers/detail/a_id/1302 Can I install the DataCore fibre channel driver on any Windows Server? No. The DataCore Fibre Channel driver can only be used by the SANsymphony software. Page 24
Other Qualified Hardware Components FCoE and ISCSI HBAs DataCore do not provide initiator or target drivers for either iscsi or Fibre Channel over Ethernet (FCoE) 'HBAs'. So these types of hardware cannot be configured for any SANsymphony port roles. These HBAs can still be used as a connection to the Storage Array using the Storage Vendor s own preferred driver. In this case the HBA will not be available in the SANsymphony Console and the Storage Array will appear to the DataCore Server as if it was directly attached. DataCore s Redundant Back-end Path Failover will not be available and it may not be possible to trigger events or monitor performance metrics on these connections using the DataCore Server s own tools. However the storage vendor s own preferred MPIO software can be used instead. For more information on this see: Storage Hardware Guideline for use with DataCore Servers http://datacore.custhelp.com/app/answers/detail/a_id/1302 Network Cards Applies to all NIC speeds 1, 10, 40, 50 and 100GbE NICs that can be used either for management communication or iscsi initiator/target connections are not qualified but DataCore will generally support any NIC assuming it is not listed as not being supported in the 'Known Issues - Third Party Hardware and Software' document. Always use the NIC Vendor s latest BIOS/firmware and drivers. Also see: 'Known Issues - Third Party Hardware and Software' http://datacore.custhelp.com/app/answers/detail/a_id/1277 Storage Arrays DataCore Software does not qualify Storage Arrays from specific Storage Vendors. Any Storage Array that is capable of providing SCSI-based disk devices to Microsoft Windows can be used with SANsymphony. Storage Arrays that present disk devices that are marked as removable within Windows' Disk Management cannot be used. Some Storage Arrays may have specific configuration requirements to make them function correctly with SANsymphony; for more information about this, including Shared Multi-port Array Storage, using third-party fibre channel connections and failover software see Storage Hardware Guideline for use with DataCore Servers http://datacore.custhelp.com/app/answers/detail/a_id/1302 Page 25
Other Qualified Hardware Components SAN and IP Switches DataCore do not qualify SAN or IP switches but will support any switch not currently listed as having any 'Known Issues'. Always use the Switch Vendor s latest BIOS/firmware. Also see: 'Known Issues - Third Party Hardware and Software' http://datacore.custhelp.com/app/answers/detail/a_id/1277 Host server hardware qualification Fibre channel HBAs DataCore do not qualify fibre channel host bus adaptors for Hosts but will support any HBA not listed as having a 'Known Issue'. Always use the Vendor s latest BIOS/firmware and drivers and refer to the Hardware Vendor s own documentation. FCoE and iscsi HBAs DataCore do not qualify fibre channel over Ethernet (FCoE) or iscsi adaptors for Hosts but will support any HBA not listed as having a 'Known Issue'. Always use the Vendor s latest BIOS/firmware and drivers and refer to the Hardware Vendor s own documentation. Network Cards DataCore do not qualify Host-based NICs but will support any NIC not listed as having a 'Known Issue'. This applies to all NIC speeds 1, 10, 40, 50 and 100GbE. Always use the Vendor s latest BIOS/firmware and drivers and refer to the Hardware Vendor s own documentation. Page 26
Previous changes February Fibre Channel HBAs: Regarding all Emulex 16GB HBAs 2018 A footnote throughout the document stated that existing end-users that were already using DataCore's 16GB/s Emulex fibre channel driver 'before June 2017' would still be supported. This was incorrect. The note should have said 'before October 2016' This has now been corrected. 2017 December Fibre Channel HBAs: Agilent, ATTO, Brocade and LSI - not supported with the DataCore Fibre Channel driver. HP branded - SN1000E - 16GB/s - not supported with the DataCore Fibre Channel driver. Lenovo branded QLogic and Emulex families Four new sections have been added: Fibre channel driver firmware and BIOS notes This contains information that was already stated in this document, but was not all in one place. Troubleshooting fibre channel driver issues This contains information that was already stated in this document, but was not all in one place. How to replace a fibre channel driver The information in this section has been copied (and updated) from the document: 'Managing fibre channel drivers in a DataCore Server' - previously available from: http://datacore.custhelp.com/app/answers/detail/a_id/1547 Fibre channel HBAs This section has been re-structured to take into account an enhancement in SANsymphony 10.0 PSP 7. The SANsymphony will be able to bind the DataCore QLogic fibre channel driver to any QLogic HBAs in a DataCore Server. Previously the driver would only be allowed to bind to HBAs that could be matched that matched from a 'known' list of maintained PCI_VENDOR strings held internally within the SANsymphony software, and any QLogic HBAs that were not in this list would be prohibited from using the DataCore QLogic fibre channel driver. Users that are running versions of SANsymphony earlier than 10.0 PSP 7, please refer as before, to the tables for the list of QLogic HBAs that are supported using the DataCore QLogic fibre channel driver. This enhancement does not apply to Emulex HBAs. Please refer as before, to the tables for the list of Emulex HBAs that are supported using the DataCore Emulex fibre channel driver. June Page 27 The DataCore and Host servers - Qualified Hardware Components
Previous changes Emulex Branded fibre channel HBAs - 16GB (all Vendors) An additional statement has been added regarding these HBAs with regard to Emulex Driver/Firmware versions. Important: Customers already using the DataCore Emulex fibre channel driver on this family of Emulex HBAs, will continue to be supported but they must not use the firmware that is included with any version 11.x Emulex driver package. Use only the firmware that is provided with the most current version 10.x Emulex driver package. Removed Emulex Branded fibre channel HBAs - LPe11000-M4, LPe11002-M4, LPe111 and LPe1150 These HBAs could not take the DataCore fibre channel Driver and are documented as 'Discontinued' by Emulex. QLogic Branded fibre channel HBAs - All 2Gbps HBAs (22xx and 23xx) These HBAs are 'Discontinued' by QLogic. April Dell Inc. 16GB QLogic Branded fibre channel HBAs Manufacturing Part #: YH1DK - SANsymphony 10.0 PSP 6 Update 2 and greater March Dell Inc. 32GB QLogic Branded fibre channel HBAs Part #: 0T3TK5 - SANsymphony-V 10.0 PSP 6 Update 2 and greater What if a listed HBA does not load the DataCore Driver? This section has been updated for clarity to help identify problems that users may encounter when an HBA does not automatically load the DataCore HBA driver. Emulex Branded fibre channel HBAs LPe12000 This entry has now been changed to 'LPe1200x' to cover all single, dual and quad port configurations of this model that are available. 2016 November Hewlett Packard 8GB Emulex Branded fibre channel HBAs 84E SANsymphony 10.0 PSP 6 or later Hewlett Packard 4GB Emulex Branded fibre channel HBAs FC2242SR - Even though SANsymphony may still assign a DataCore driver to HBA, it is now considered 'End of Life' by Emulex so will no longer be supported in a DataCore Server. October Emulex Branded 16GB fibre channel HBAs All 16GB Models LPe16000-M6, LPe16002-M6, LPe16004-M6, LPe16004-M6-EI, LPe16000B-M6, LPe16002B-M6 and LPe16202-x Page 28
Previous changes Fujitsu 16GB Emulex Branded fibre channel HBAs All 16GB Models LPe16000B-M6-F and LPe16002B-M6-F Hewlett Packard 16GB Emulex Branded fibre channel HBAs All SN1100E models All of the above HBAs are not supported. Customers that are already using the DataCore Emulex fibre channel driver with these HBAs in their DataCore Servers will continue to be supported. These HBAs can still be used with the native driver as a connection to a Storage Array. September QLogic Branded fibre channel HBAs 22xx and 23xx These HBAs are considered 'end of life' by QLogic and will no longer be supported using the DataCore fibre channel Driver after December 31st 2016. Emulex Branded fibre channel HBAs LPe12000, LPe15002B-M8 and LPe15004-M8 This entry previously stated: "Existing customers only: Before upgrading to SANsymphony 10.0 PSP 5 (no update) please refer to the SANsymphony 10.0 PSP 5 Release notes." SANsymphony 10.0 PSP 5 Update 1 fixed the problem that this note was for - this note has now been removed. Removed Emulex Branded fibre channel HBAs LPe111 and LPe1150 These HBAs were never supported with the DataCore fibre channel driver and are now considered end of life by Emulex. August QLogic Branded fibre channel HBAs 16GB QLE2694L Now supported with SANsymphony 10.0 PSP 5 Update 2 and greater July QLogic Branded fibre channel HBAs 32GB QLE274X and QLE2694U Now supported with SANsymphony 10.0 PSP 5 and greater Emulex Branded fibre channel HBAs LPe16xxx 16GB Use Emulex Firmware 10.x versions only. Later 11.x Emulex Firmware, when used with the DataCore Emulex Driver, will result in unexpected behavior including random disconnects and HBA driver errors. LPe12xxx and LPe15xxx 8GB Existing customers only: Before upgrading to SANsymphony 10.0 PSP 5 (no update) please refer to the SANsymphony 10.0 PSP 5 Release notes. Page 29
Previous changes May QLogic 269x This chipset is not supported until SANsymphony 10.0 PSP 5. Note: This had previously been incorrectly listed as being supported with SANsymphony-V 10.0 PSP 4 Update 1 and greater. April Emulex Branded fibre channel HBAs LPe11000-M4 and LPe11002-M4 These HBAs are now considered 'end of life' by Emulex and will no longer be supported using the DataCore fibre channel Driver after September 30th 2016. OEM Branded fibre channel HBAs Hewlett Packard - FC2242SR These HBA is now considered 'end of life' by Emulex and will no longer be supported using the DataCore fibre channel Driver after September 30th 2016. March QLogic Branded HBAs 269x SANsymphony-V 10.0 PSP 4 Update 1 and greater OEM Branded fibre channel HBAs IBM - QMI2582 Supported with SANsymphony-V 10.0 PSP 4 Update 1 and greater. This is an 8GB QLogic OEM-branded HBA Cisco QLE2672-CSC Supported with SANsymphony-V 10.0 PSP 4 Update 1 or later. This is a 16GB QLogic OEM-branded HBA. OEM Branded fibre channel HBAs Hewlett-Packard SN1000Q Supported with SANsymphony-V 10.0 PSP 4 Update 1 and greater. This is a 16GB QLogic OEM-branded HBA Note: This HBA was previously and incorrectly listed as being supported with SANsymphony-V 9.0 PSP 4 Update 1 and any version of 10.x 2015 September OEM Branded fibre channel HBAs Hewlett Packard - SN1000E This card is not supported with the DataCore fibre channel driver. Ii can still be used as a connection to the Storage Array but with the Storage Vendor s preferred HBA driver. Note: This card was incorrectly marked as being supported. April OEM Branded fibre channel HBAs Hewlett Packard - SN1000E Page 30
Previous changes This is supported for use with the DataCore fibre channel driver using SANsymphony-V 10.0 PSP 2 and greater OEM Branded fibre channel HBAs Hewlett Packard - SN1100E2P This was incorrectly stated as being supported with SANsymphony-V 10.0 PSP 1 Update 1 and greater This listing now includes all SN1100E models but is only supported for use with the DataCore fibre channel driver using SANsymphony-V 10.0 PSP 2 and greater. Hewlett Packard - 81E and 82E These were incorrectly stated as being QLogic OEM-branded HBAs when they are in fact Emulex OEM-branded HBAS and are 8GB not 16GB as previously documented. March The DataCore Server Storage Arrays A new section. OEM Branded fibre channel Host Bus Adaptors Emulex The generic entries for LPe15004 and LPe16xxx have been replaced with a more explicit list of models that are supported as of SANsymphony-V 10.0 PSP 1 Update 1. OEM Branded fibre channel Host Bus Adaptors Fujitsu LPe12000-M8-FJ, LPe16000B-M6-F and LPe16002B-M6-F All are supported with SANsymphony-V 10.0 PSP 1 Update 1 and greater Hewlett Packard - SN1100E2P This is supported with SANsymphony-V 10.0 PSP 1 Update 1 and greater The DataCore Server - fibre channel Host Bus Adaptors The information in this section has been completely updated with more explanatory notes and information. The old list of OEM HBA vendors that would not take the SANsymphony-V driver has been removed and is now covered in the new information at the start of this section. The following entries have been moved from the Emulex non-oem Branded section to their relevant OEM Branded sections: Fujitsu - MC-FC82E (LPe1205-F Blade) -. IBM 95Y2375 (LPe1205A-IBM) supported with SANsymphony-V 10.x or 9.0 PSP 3 and greater Oracle SG-XPCIE2FC-ATCA-Z (LPeA11002-S) supported with SANsymphony-V 10.x or 9.0 PSP 4 Removed The following entries have been removed: Emulex - LP9000, LP9800 and LP10000 These are HBAs that no longer are supported by Emulex. QLogic - QL*22xx and QL*23xx These HBAs are no longer are supported by QLogic. While it is possible these older HBAs will still be recognized by SANsymphony-V (and that the DataCore fibre channel driver will be loaded) DataCore recommend that they are not used for any critical applications as the adaptors firmware was never updated for use in the later versions of the Windows Operating System and so may affect the overall reliability of these in some situations that are out of control of SANsymphony-V. Page 31
Previous changes July 2014 fibre channel Host Bus Adaptors Emulex Corp. entries for LPe15004 and LPe16xxx. Removed General All references to SANsymphony 7 have been removed. 2014 and earlier January 2014 DataCore Server - fibre channel Host Bus Adaptors Hewlett Packard SN1000Q series. The HBA was erroneously listed as being supported in a DataCore Server for the DataCore fibre channel Driver in SANsymphony-V 9.0 PSP 4. However while the chipset was supported the PCI_VENDOR strings were not recognized by the installer and so SANsymphony-V was not able to bind the DataCore Driver. This has now been fixed in SANsymphony-V 9.0 PSP 4 Update 1 and re-documented accordingly. December 2013 DataCore Server - fibre channel Host Bus Adaptors A new section On OEM Branded fibre channel HBAs Cisco Systems Inc EMC Corp. Hitachi Data Systems NetApp Inc. Oracle Corp. DataCore Server - fibre channel Host Bus Adaptors Hewlett Packard SN1000Q series (Typo. Was previously listed as an SN10000Q) June 2013 Combined the two documents: DataCore Server fibre channel HBAs and Host fibre channel over Ethernet CNAs together. An Overview section explaining, in detail, the difference between unqualified and unsupported. more explicit clarifications for other hardware components such as fibre channel over Ethernet CNAs for DataCore Servers, Network Interface Cards, iscsi HBAs etc. - including vendors that are not (and have never been) supported with the DataCore Server port drivers. Likewise, more explicit clarifications regarding Host servers and the same hardware components have also been added. DataCore Server - fibre channel Host Bus Adaptors Dell Inc. 0187V / TC40H, and 9J1RG / 7JKH4 (these are QLogic Model numbers QLE 2662 now supported with SANsymphony-V 9.0 PSP 4) Emulex LPeA11002-S Hewlett Packard SN1000Q series (this is a QLogic Model numbers QLE 2662 now supported with SANsymphony- V 9.0 PSP 4) Page 32
Previous changes DataCore Server - fibre channel Host Bus Adaptors Emulex LPe11000x is now two separate entries: LP(e)11000-M4 and LP(e)11002-M4 Emulex LP1150 is now LP(e)1150 QLogic QLE 26xx is now QLE 267x Host Server - fibre channel over Ethernet CNAs All fibre channel over Ethernet CNAs are, like fibre channel HBAs considered supported unless explicitly stated (including in the Known Issues document) July 2013 HP (Emulex) HP-LPe1205A. June 2013 QLogic 26xx HBA HP FC2142SR Emulex LPe1150 QLE824x. December 2012 Removed QLogic 22xx This HBA is no longer supported for SANsymphony-V 9.x October 2012 Emulex/HP LPe1205-HP HBA. July 2012 Verified for SANsymphony-V 9.x. No new information added. December 2011 Emulex LP(e) 111, LPe1250 and LPe12xxx HBAs November 2011 Removed References to End of Life SANsymphony and SANmelody versions that are no longer supported as of July 31 2011. mistakenly deleted references to QLE* HBAs. Emulex OCe11102-FX CAN. February 2011 SANsymphony-V R8.0 PSP 1. Emulex LPe12004 Removed All references to NPIV as it no longer is an issue for DataCore Servers June 2010 Page 33
Previous changes HP Blade BL490 G6. QLogic 4/8Gb HBAs for VMware Application Servers. April 2010 QLE824x. Emulex OCe10102-FX CAN. Page 34
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