HP StorageWorks MSA/P2000 Family Disk Array Installation and Startup Service HP Services Technical data The HP StorageWorks MSA/P2000 Family Disk Array Installation and Startup Service provides the necessary activities required to integrate your HP StorageWorks Modular Storage Array(MSA)/P2000 into your storage environment. With the assistance of your designated IT storage administrator, an HP certified service specialist will help plan, design, and implement a customized configuration for your HP StorageWorks MSA/P2000 Disk Array. The HP certified service specialist will also perform installation verification tests and provide a customer orientation session as described below in the Service features section. Service benefits Allows your IT resources to stay focused on their core tasks and priorities Reduces implementation time, impact, and risk to your storage environment Helps you effectively utilize HP products from the knowledge gained during onsite delivery of the service Customized installation plan to support your unique configuration requirements Service features Service planning Service deployment Installation verification tests (IVT) Customer orientation session purchase agreement with HP.
Specifications Table 1. Service features Feature Service planning Service deployment Delivery specifications The HP service specialist will work with the Customer to plan all necessary activities and schedule the delivery of the service at a mutually agreed-upon time during local HP standard business hours, excluding HP holidays, unless otherwise agreed to by HP or the HP certified channel partner. Any services provided outside of HP standard business hours will be subject to additional charges. The service specialist will contact the Customer to review expectations and to validate that predelivery requirements have been, or will be, met prior to installation. The service planning activities will include: Communication with the Customer, including queries by the Customer regarding service delivery Verification, using a predelivery checklist, that all service prerequisites have been met, including OS, hardware, software, driver, and environmental prerequisites required for the installation of HP StorageWorks MSA/P2000 Disk Array Collection, using a predelivery checklist, of the information needed to plan the deployment, including: - Confirmation that the hosts are in a supported configuration and determination of any steps needed to be taken to bring them into a supported configuration - The hardware RAID levels to be implemented Agreement on the proposed configuration and review of the service completion criteria Installation of the add-on StorageWorks MSA/P2000 hardware into a customer-supplied rack Creation of a written installation plan to serve as both the project plan and completion point for this service The service deployment activities will include: Communicating the service delivery agenda Verification that service prerequisites have been met Confirmation of appropriate operating system patch levels and firmware version on a selected number of hosts, as identified in the installation plan Verification and update (as needed) of prerequisite array and host bus adapter (HBA) firmware versions Update of HP array management configuration software, as appropriate Deposit and license activation of the HP StorageWorks MSA/P2000 Snapshot software included with the product; implementation of separate HP StorageWorks Volume Copy, Snapshot, or Remote Snapshot software is excluded from this service Brief discussion with the Customer to describe array configuration options Implementation of an array configuration design defined by the Customer, as long as the Customer s design does not exceed the product specification limits Creation of configuration documentation Service includes connection of up to four hosts total, in any combination of Fibre Channel, SAS, or iscsi protocols. For a Fibre Channel and SAS interconnect, if the Customer does not have a preexisting storage interconnect environment, the service specialist will implement a new one, up to a maximum size of 16 ports, into which the StorageWorks MSA/P2000 array will be integrated. For new storage interconnect environments, the implementation will include Fibre Channel, and/or SAS switch installation and racking, and any configuration/zoning necessary to provide the required connectivity between the StorageWorks MSA/P2000 array and any associated hosts. (Any hardware and software products needed to construct the new storage interconnect environment are to be supplied by the Customer.) For standalone servers, deployment is limited to a maximum: - Installation of up to two Fibre Channel and/or SAS switches - Installation of up to two HBAs per installed physical host - Configuration of multipath software instances (either HP branded or distributed and supported by HP, such as Microsoft Multipath I/O (MPIO), QLogic failover, etc.) for each installed physical host purchase agreement with HP. 2
For blade servers, deployment includes: - Installation of up to two blade Fibre Channel and/or SAS switches and installation of associated mezzanine cards in a single blade enclosure - Configuration of multipath software instances (either HP branded or distributed and supported by HP, such as MPIO, QLogic failover, etc.) for each installed physical host For an iscsi interconnect, the service specialist will connect the StorageWorks MSA/P2000 array into an existing operational Ethernet network environment supplied by the Customer into which the StorageWorks MSA/P2000 array will be integrated. For new or existing standalone servers, the implementation is limited to iscsi configuration tasks on the StorageWorks MSA/P2000 array and iscsi host initiators on the installed physical host. The Customer must ensure prior network connectivity between the StorageWorks P2000 target and iscsi hosts. For new or existing blade environments, the implementation is limited to iscsi configuration tasks on the StorageWorks MSA/P2000 array and iscsi host initiators on the installed physical host. The Customer must ensure prior network connectivity between the StorageWorks MSA/P2000 target and iscsi hosts, including configuration of the blade enclosure s Ethernet network. Installation verification tests Customer orientation session This service includes the appropriate installation verification tests, including, but not limited to, power-on self-tests (POSTs) and visibility of LUNs to target hosts via multipath software, if installed. This service will provide up to a one-hour orientation on the installed HP StorageWorks MSA/P2000 Disk Array. The orientation is informal, is typically conducted at a management console with selected members of the Customer s staff, and is not intended as a classroom activity or substitute for formal product training. The orientation may include the following: Review of the configuration documentation that outlines the storage virtual disk design and related host topology Highlights of the basic operation of array management Help locating troubleshooting information [SDG points to] A brief question-and-answer forum Service eligibility The Customer must meet the following hardware and software prerequisites prior to beginning onsite delivery of this service. Prerequisites include, but are not limited to: The Customer must provide a suitable physical operating environment for the array product, including implementation of any power, cooling, and other environmental requirements. The Customer's existing computer operating system platform(s) must be supported by and be compatible with the HP StorageWorks MSA/P2000 Disk Array being installed. The Customer's existing SAN and/or network environment must be fully operational and in a supported configuration as defined in the HP SAN Design Guide. Where geographically separated hosts are being configured, the Customer must ensure prior network connectivity between the StorageWorks MSA/P2000 target and iscsi hosts. The Customer is responsible for providing servers that meet the minimum requirements of HP remote support tools. Service limitations Activities such as, but not limited to, the following are excluded from this service: purchase agreement with HP. 3
Configuration of virtual management software or environments Array configuration design beyond a brief discussion with the Customer describing array configuration options A full site inspection, such as a comprehensive analysis of the Customer s power, cooling and humidity, airborne contaminants, vibration, and sufficient structural capability of the data center raised floor, to accommodate the weight of the array to be installed; separate services are available Integration with any hardware or software components not supported by the HP StorageWorks MSA/P2000 Disk Array family products Implementation of software revisions, including hot fixes, patches, service packs or upgrades from prior versions, on the Customer s existing SAN, network, and host environment Extensive racking, re-racking, or cabling activities, including cabling activities involving conduits, raceways, patch panels, and the movement/configuration of computer room floor panels Configuration of StorageWorks MSA/P2000 Snapshot, Volume Copy, or Remote Snapshot software Implementation of other complex configurations such as host clustering, external replication/mirroring solutions, and storage management software external to a StorageWorks MSA/P2000 array Implementation of host-based logical volumes and associated file system structures Installation or configuration of any hardware or software products external to the array subsystem, including, but not limited to, servers, host operating systems, and tape libraries HBA installation is limited to up to four physical host servers; firmware/driver updates are limited to the four HBAs installed by HP as part of this service Installation and configuration of additional instances of multipathing software; the service is limited to installation of up to four instances of multipathing software only Installation of host operating system patches and any associated device drivers Installation of any required software, patches, firmware updates, or topology changes needed to achieve an HP-supported interconnect environment compatible with the HP StorageWorks MSA/P2000 product Migration of existing data to the new array configuration, or de-installation of the Customer s legacy storage resource management environment Loading, management, or manipulation of Customer data Planning, design, implementation, or assessment of the Customer's new or preexisting storage interconnect environment beyond what is outlined in the "Service deployment" section Deployment activities, including planning, design, assessment, and configuration, related to the redeployment of an existing storage interconnect environment Implementation of hardware and software products other than those specified in this document Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or any problem not directly related to the installation of the StorageWorks MSA/P2000 product Performance testing or modeling Travel charges may apply in some geographic locations. Please contact your local HP representative for detail. purchase agreement with HP. 4
Customer responsibilities The Customer will: Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service Coordinate service deployment on third-party-maintained products (if applicable) with HP Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HP in facilitating the delivery of this service Ensure that all site preparation, power supply compatibility requirements, network cabling, and other specified service prerequisites, as listed in the "Service eligibility" section, have been met Ensure that IP addresses and network connectivity are available for the StorageWorks MSA/P2000 array, and that connectivity is established between target hosts and the StorageWorks MSA/P2000 product Provide remote access to hosts not local to the storage array Schedule downtime and provide access to the service specialist during delivery of the service for hosts requiring installation of an HBA Install any recommended host- or SAN-based software upgrades, patches, and device drivers Install any hosts or software beyond the limited deliverables provided by the service Provide HP with full access to all locations where the service is to be delivered Be responsible for all data backup and restore operations Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required Provide IT administration resources (server, storage, network, and application) to gather necessary information, facilitate workshops and interviews as required, and perform any configuration activities needed to facilitate delivery of the service Ensure that the host, network, storage components, infrastructure management software, and application software with which the HP StorageWorks MSA/P2000 product may interact are installed, configured, and operating normally Ensure that all hardware and software that the service specialist will need in order to deliver this service are available and, for software products, properly licensed Provide the required management servers, meeting minimum hardware, OS, and software requirements, for use with the HP StorageWorks MSA/P2000 product Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed Provide all necessary network and administration assistance to enable connectivity to the HP StorageWorks MSA/P2000 product to allow HP remote monitoring and support tools to communicate with the HP Support Center Place the StorageWorks MSA/P2000 product in the immediate location where the installation service will take place Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service or support tools used to provide ongoing remote monitoring, if applicable Perform other reasonable activities to help HP identify or resolve problems, as requested by HP purchase agreement with HP. 5
General provisions/other exclusions HP reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer. HP s ability to deliver this service is dependent upon the Customer s full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP. The service is delivered during local HP standard business hours. Service delivery outside these hours is available at additional cost. This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply. Portions of the service are delivered remotely or onsite, at HP s discretion. Activities such as, but not limited to, the following are excluded from this service: Service deployment on hardware not covered by an HP warranty or service maintenance contract Service deployment on hardware covered by a third-party maintenance contract Services that, in the opinion of HP, are required due to unauthorized attempts by non-hp personnel to install, repair, maintain, or modify hardware, firmware, or software Service required due to causes external to the HP-maintained hardware or software Any services not clearly specified in this document For more information For more information on HP Services, contact any of our worldwide sales offices or visit one of the following websites: HP support services: www.hp.com/hps/support HP Care Pack services: www.hp.com/hps/carepack Copyright 2005, 2008, 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained herein. purchase agreement with HP. Microsoft is a U.S. registered trademark of Microsoft Corporation. 4AA0-3048ENW Rev. 3, April 2011
HP Installation and Startup for StorageWorks P4000 SAN Solutions HP Services Technical data The Installation and Startup Service for HP StorageWorks P4000 SAN Solutions provides planning, service deployment, installation verification testing (IVT), and an orientation session to help deploy the features and functionality of the HP StorageWorks P4000 Solutions products. Service benefits Delivery of the service at a mutually scheduled time convenient to your organization Verification prior to installation that all service prerequisites are met Expedited installation, provided all service prerequisites are met prior to commencement of service Access to HP technical resources for problem resolution Availability of an HP service specialist to answer basic questions during the delivery of this service Installation and startup by an HP technical specialist Reduced implementation time and cost Greater ability for your IT resources to stay focused on their core tasks and priorities Service feature highlights Service planning Service deployment Installation verification tests (IVT) Customer orientation session purchase agreement with HP.
Specifications Table 1. Service features Feature Service planning Service deployment Installation verification tests (IVT) Customer orientation session Delivery specifications A service specialist will contact the Customer to review expectations and to validate that pre-delivery requirements have been, or will be, met prior to installation. The HP service specialist will work with the Customer to plan all necessary activities. The service planning activities will include: Communication, and verification, of the OS, hardware, software, driver, and environmental prerequisites required for the installation of HP StorageWorks P4000 Solution Collection, using a pre-delivery checklist, of the information needed to plan the deployment, including: - Confirmation that the Application Servers are supported and determination of any steps needed to be taken to bring them into specification - The hardware RAID levels to be implemented - Information on any volume design, up to a limit of 20 volumes, the Customer wishes to have implemented Agreement on the proposed configuration and review of the service completion criteria Creation of a written installation plan to serve as both the project plan and completion point for this service Scheduling the delivery of the service at a time mutually agreed upon by HP and the Customer The service deployment activities will include: Installation of the hardware into a customer-supplied rack (not applicable to HP StorageWorks P48xx Solutions) Connection of customer-supplied and pre-run network cabling to the storage nodes (not applicable to HP StorageWorks P48xx Solutions) Installation of the Central Management Console (CMC) Installation of any licensing Creation of a management group Creation of a storage cluster Creation of up to 20 storage volumes, as specified by the Customer Configuration of the Failover Manager (if appropriate) Connection of up to four Application Servers, on supported Windows and VMware platforms only, to the volumes on the SAN Either an installation of the P4000 Health Check Utility or a discovery of the P4000 hardware within an existing implementation of HP s Remote Tool Software HP will run the appropriate installation verification tests (IVT) required to verify operation of the P4000 SAN Solution configuration. The service specialist will conduct an orientation session of up to 2 hours in duration, specifically covering a discussion/demonstration of the SAN/iQ basic features. Included are: Management groups, clusters, and volumes RAID options Review of the CMC for viewing SAN condition Review of basic maintenance tasks to be performed on a regular basis Help locating troubleshooting information, including demonstration of online help Orientation is informal and is not intended as a classroom activity or substitute for formal product training. Other subject areas such as Hardware Management, Security, Volume Management, and Snapshots are covered by an HP Education training course. purchase agreement with HP. 2
Service eligibility Customers are eligible for the delivery of this service if they meet the following prerequisites: The Customer needs to have applied for, and obtained, the required licensing. The Customer s existing computing operating system platform(s) and network must be fully operational and supported. If appropriate, P4000sb nodes must be properly configured as a part of the Virtual Connect domain for the enclosure. Where geographically separate sites are being configured, networks and gateways must be fully operational between locations. IP addresses for each node must be available. A supported machine, either physical or virtual, to be used for the CMC must be supplied by the Customer. It must be pre-configured, with the correct operating platform, and connected to the network. The Application Servers are supported and part of the same subnet as the P4000 nodes. The supported rack(s) must have sufficient space to mount the appropriate hardware (not applicable to HP StorageWorks P48xx Solutions). All cabling must be supplied and pre-run. If the Customer wishes to have additional volumes created (up to 20), then the design must be supplied. Customized storage volume design is not part of this service. For additional node setups: An existing, operational P4000 SAN must already be present. Existing SAN/iQ, or firmware, versions must support the requirement of any new nodes. Service limitations Activities such as, but not limited to, the following are excluded from this service: Application integration or integration of third-party products or peripherals not included with the system Backup, recovery, and support of the operating system, other software, and data Operational testing of applications, or additional tests requested or required by the Customer Planning, design, or implementation of the Customer s overall SAN, blade, or fabric architecture Integration with any hardware or software components not supported by HP StorageWorks P4000 Solution Software Installation of any cabling to connect the hardware to the network environment Configuration of any network, internal or external, or Virtual Connect domain Customized design of storage volumes to meet the Customer s unique environment Configuration of additional features such as remote IP copy, smartclones, and snapshots that are not clearly specified as included with this service Development of scripting, i.e., for snapshots Implementation of hardware and software products other than those specified in this document, including the Customer s server, application, database, storage, SAN, and network Performance testing or modeling purchase agreement with HP. 3
Services that, in the opinion of HP, are required due to unauthorized attempts by non-hp personnel to install, repair, maintain, or modify hardware, firmware, or software Any other services not clearly specified in this document or the associated Statement of Work The same site service is limited to one physical site The multiple site service is limited to two physical sites, both of which must be within the same Country For the additional nodes service, all the nodes must be installed on one physical site Customer responsibilities The Customer will: Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service Allow HP full and unrestricted access to all locations where the service is to be performed Be responsible for all data backup and restore operations Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HP service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HP in facilitating the delivery of this service Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required Allow HP personnel full and unconditional access to all software products to be supported; if security restrictions apply to any supported systems, the Customer may be required to assume additional responsibilities for maintaining the system and software Retain, and provide to HP upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service Coordinate service deployment on third-party-maintained products (if applicable) with HP Uncrate products and place the boxes in the immediate location where the installation service will take place Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service, if applicable General provisions/other exclusions Activities such as, but not limited to, the following are excluded from this service: HP reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer. purchase agreement with HP. 4
Schedule the delivery of the service at a mutually agreed-upon time during local HP standard business hours excluding HP holidays, unless otherwise agreed to by HP or the HP certified channel partner. Any services provided outside of HP standard business hours may be subject to additional charges. HP s ability to deliver this service is dependent upon the Customer s full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP. Please check with a local HP authorized representative to find out whether a specific location is eligible for this service. Defective hardware, as identified during the installation, will be replaced or repaired under the original vendor warranty terms for HP-supplied or HP-supported products. Portions of the service may be delivered remotely or onsite. Each service visit is delivered as a single, contiguous event. Customer resource availability and other restrictions or environments that require additional visits beyond the defined scope of the service are not included and are available at additional cost. The service is delivered during HP standard business hours. Service delivery outside these hours is available at additional cost. For more information For more information on HP Services, contact any of our worldwide sales offices or visit one of the following websites: HP support services: www.hp.com/hps/support HP Care Pack Services: www.hp.com/services/carepack Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained herein. purchase agreement with HP. Windows is a U.S. registered trademark of Microsoft Corporation. 4AA1-4008ENW Rev. 1, July 2010