Customer Instructions Manual - PDF Free Download

2017 Customer Instructions Manual B2B Web Tool by LALIZAS Version: 05 13/9/2017

Contents 01 ORDER... 2 01.1 QUICK ORDER... 2 01.1.1 QUICK ORDER WITH CSV FILE... 4 01.2 STANDARD ORDER... 7 02 OFFERS... 9 03 SEARCH... 10 04 CONTACT... 13 05 CART... 13 06 MY STATISTICS... 15 06.1 WEB... 15 06.1.1 ORDERS... 15 06.1.2 PRODUCT CODES STATISTICS... 17 06.2 OPEN ORDERS... 19 06.3 INVOICES... 20 07 MY ACCOUNT... 21 08 CATALOGUE... 21 09 TRAINING VIDEOS... 22 10 NON CONFORMITY FORM... 23 11 LALIZAS MEDIA WEBSITE... 24 12 OUTLET... 25 Copyright 2015, LALIZAS SA 13/09/2017 Page 1 of 26

01 ORDER You can order by placing a: 1. Quick Order (by typing the product codes or uploading a CSV file). 2. Standard Order (By choosing the product codes through the website categories) 01.1 QUICK ORDER Go to Quick Order Page Select the "Quick Order" button in the main menu, in order to proceed to the Quick Order Form. Here you can manually enter the product codes and the quantities of your preference. How to add a code to the Quick Order Form Manually type the product code to the Insert Product Code field. Then press Enter (or the Add Product button), in order to add the product to the list. Follow this procedure for as many codes as you need. How to add an IMPA code to the Quick Order Form Manually type the product code to the IMPA Code field. Then press Enter (or the Add Product button), in order to add the product to the list. Follow this procedure for as many codes as you need. In special cases you want to add a MAX POWER or LOFRANS code and you don t know the new product code, you can use the OLD code field to add it to the Quick Order Form Manually type the old product code to the OLD Code field. Then press Enter (or the Add Product button), in order to add the product to the list. Follow this procedure for as many codes as you need. Set/Change Quantity Manually type the desired value to the Insert Quantity Field, for each code. When finished, press the Add To Cart button in order to place the products of your list to your cart. Copyright 2015, LALIZAS SA 13/09/2017 Page 2 of 26

NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, in order to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. The arrows next to each header category are used for sorting the results below: Rows with green background color indicate that the code is on discount because it belongs to an offer: Rows with dark orange background color mean that this code is on a special price. If you place the mouse cursor over the Special Price info icon, you will see a description regarding this special price. Copyright 2015, LALIZAS SA 13/09/2017 Page 3 of 26

01.1.1 QUICK ORDER WITH CSV FILE I. First, create a CSV file. Open Excel At the first column enter the product code and at the second column enter the desired quantity When you finish, click on the File -> Save As button. At the next window enter the name of the file (ALWAYS with LATIN characters) and at the Save as type option select CSV (Comma separated values) (*.csv). At the prompts that will appear click Yes. NOTE: because excel creates the CSV differently, depending on the regional settings of the PC it was created, you must make a check before proceeding with the order. Right-click on the CSV file you created and open it with notepad. The columns (product code and quantity) must be separated with the character ;. If you have any other character as separator (for example, ) you must select Edit -> Replace from the top menu. At the dialog, put at the Find what field the character you have as separator (for example, ) and at the Replace with field the ; character. Now click the Replace All button. Furthermore, you should not have thousands separators in the numbers and the decimal point should be the dot (. ). If that is not the case please use the replace procedure, as described above, to modify these characters. Finally, go to the bottom of the text and you will see that there is a blank line. Please delete the whole line, because it will create problems when uploading the CSV. Copyright 2015, LALIZAS SA 13/09/2017 Page 4 of 26

II. At the Quick Order page, click on the Insert Order CSV button. III. At the next window click on the Select Files button, select your CSV file and click on the Open button. IV. As soon as the upload procedure is finished, click on the X button to close the window. Then click on the Add To Basket button to proceed with the order. Copyright 2015, LALIZAS SA 13/09/2017 Page 5 of 26

NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, in order to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. The arrows next to each header category are used for sorting the results below: Rows with green background color indicate that the code is on discount because it belongs to an offer: Rows with dark orange background color indicate that this code is on a special price. If you place the mouse cursor over the Special Price info icon, you will see a description about this special price. Copyright 2015, LALIZAS SA 13/09/2017 Page 6 of 26

01.2 STANDARD ORDER How to add a product Select a Category or Subcategory from the Categories menu, located on the left. Type the desired value to the Quantity Field, for each code. When finished, press the Add to cart button. NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. Copyright 2015, LALIZAS SA 13/09/2017 Page 7 of 26

The arrows next to each header category are used for sorting the results below. If you see a row with a dark orange background color it means that this code is on special price, you can place the mouse cursor over the Special Price info icon to see a description about this special price. If you see a row with a green background color means that this code is on offer and you can buy this product with a discount. Copyright 2015, LALIZAS SA 13/09/2017 Page 8 of 26

02 OFFERS At the B2B Home Page click on the Offers Banner to access the specific offer. In this page you can see the products included in the offer you selected. Furthermore, you can download the offer s PDF file (if it is available) with extra information regarding the offer. Set/Change Quantity Manually type the desired value to the Quantity Field, for each code. When finished, press the Add to cart. NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, to proceed. Copyright 2015, LALIZAS SA 13/09/2017 Page 9 of 26

03 SEARCH Products Search The products Search field is located to the left side, above the product categories menu. You may use the Search function in order to search one of the following: i. Product Code, or ii. Product Description, or iii. Α Part of the product s code or description How to use the Search In the Search Field you can type the code, the description, or even a part of the product s code or description. For Example: If your search subject is lifejackets, you may easily type Lifejack. Then press the Search button (or just the Enter key) and the results will appear within a pop-up screen. Set/Change Quantity Manually type the desired value to the Quantity Field, for each code. When set, press the Add to cart. In all lists (Categories, Subcategories, Search Results, Offers etc.), if you have selected a product category, i.e. electrical, a list showing all the items will appear. Then, if you slide your mouse cursor on a selected item code, i.e. code 31358, a photo of the product appears on screen. Copyright 2015, LALIZAS SA 13/09/2017 Page 10 of 26

In addition, if the product s description is colored red, then there exists the option of a direct transfer to Lalizas web page. Where you can see a narrow description of the item you selected. As follows: Copyright 2015, LALIZAS SA 13/09/2017 Page 11 of 26

NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. The arrows next to each header category are used for sorting the results below: Rows with green background color indicate that the code is on discount because it belongs to an offer: Rows with dark orange background color indicate that this code is on a special price. If you place the mouse cursor over the Special Price info icon, you will see a description about this special price. Copyright 2015, LALIZAS SA 13/09/2017 Page 12 of 26

04 CONTACT Through the tab "Contact", the user accesses the contact form. Through this contact form your statement will be delivered to the LALIZAS SA representative in the company s headquarters in Greece. 05 CART Shopping Cart The cart button is located to the top menu of the www.lalizasb2b.com website. Every time a new code is added to the cart, the indication number (located within the ( ) parentheses) is updated automatically. The indication number value refers to the total number of the individual codes, and is not related to the quantities of the products. Order Preferences Transportation: The available services of delivery (i.e. courier) Delivery Date: The preferred date to receive the order. Once you click, a pop-up calendar window will appear Billing Address: the address that the invoice will be charged with Delivery Address: where should the order be dispatched Customer Order Number: if you have an order number from your ERP system, you can insert it in this field, so you can monitor the order through that number Comments: various comments regarding the order Set/Change Quantity Manually type the desired value to the Quantity Field, for each code. When finished, press the Refresh Order button. To delete a product code from the cart, click the Remove Product button, or set the quantity to zero (0) and then press the Refresh Order button. When finished, press the Complete Order button to complete with your order. Copyright 2015, LALIZAS SA 13/09/2017 Page 13 of 26

NOTES: When you click on the Refresh Order or the Complete Order buttons the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on either button again, to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. The arrows next to each header category are used for sorting the results below: Rows with green background color mean that the code is on discount because it belongs to an offer: Rows with dark orange background color mean that this code is on a special price. If you place the mouse cursor over the Special Price info icon, you will see a description about this special price. Copyright 2015, LALIZAS SA 13/09/2017 Page 14 of 26

06 MY STATISTICS There are 3 types of statistics: 1) Web 2) Open Orders 3) Open Invoices 06.1 WEB This section refers to the orders made and registered through the B2B tool. There are 2 ways to group the results: 1. Orders 2. Product Codes 06.1.1 ORDERS Choose the View: Orders and then the dates range to the date fields at the right. Then press button Show - and the orders that took place in this specific dates range will be listed below. Copyright 2015, LALIZAS SA 13/09/2017 Page 15 of 26

The first column refers to the Date of the order, the second column refers to the Dispatch Date of the order, the third column refers to the total number of the individual codes included (product codes, and not quantity) and the fourth column, respectively, refers to the total value of the order in terms of the price. To the very right side of each row (order) there is the order analysis icon. Finally, you may export this list to an excel document by clicking the green excel icon which is located at the top right side of the board. NOTE: The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page Order Analysis Icon: Once the Order Analysis icon is clicked, a pop-up screen appears, depicting: a) the codes that were contained in the order, b) the quantity of each code (in pieces), c) the description of every code, d) the date of the order, and e) the value of each code * You may export this list to an excel document by clicking the Export to Excel button at the right bottom of the popup screen. NOTE: The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page Copyright 2015, LALIZAS SA 13/09/2017 Page 16 of 26

06.1.2 PRODUCT CODES STATISTICS Choose the View: Product Codes and then the dates range to the date fields at the right. Then press button Show - and the codes that were purchased at the specific dates range will be listed below. The first column refers to the item numbers of the product codes, the second column refers to the descriptions, the third refers to the total quantity ordered and the fourth, respectively, refers to the total value ordered within these dates. To the very right side of each row (order) there is the code analysis icon. At last, you may export this list to an excel document by clicking the green excel icon which is located at the top right side of the board. NOTE: The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page. Copyright 2015, LALIZAS SA 13/09/2017 Page 17 of 26

Code Analysis Icon: Once the Code Analysis icon is clicked, a pop-up screen appears, depicting: a) the date(s) of the order(s) that the code was ordered b) the price of the product code (per unit/piece), c) the quantity, d) the total value of the product code s order for each date * You may export this list to an excel document by clicking the Export to Excel button at the right bottom of the popup screen. NOTE: The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page. Copyright 2015, LALIZAS SA 13/09/2017 Page 18 of 26

06.2 OPEN ORDERS In this tab you can see the status of your open orders, per code. The available statuses are: 1) Confirmed: the order has just been received and confirmed 2) Booked: Your Order is being processed 3) Picked: the order is being picked at the warehouse 4) Backorder: the specific product is not available and is registered as backorder 5) In Transit: Your order has been shipped Next to the Status column, you can see a Dispatch column. If the product has a status of Confirmed or Picked you can see the Approximate Date of Dispatch, if the product has a status of Backorder you can see when this product will be available again and finally if the product has a status of In Transit you can see the Approximate Date of Delivery. You can filter the results according to the Status you want and, if you have entered your order number, you can also filter the results by order number. Finally, you can export this list to an Excel file, by clicking on the Export to Excel button. Copyright 2015, LALIZAS SA 13/09/2017 Page 19 of 26

NOTE: The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page. 06.3 INVOICES In this tab you can see your invoices. The list will contain all open invoices and all closed invoices for the last 30 days. You can export the list in an excel file with the Export to Excel button and see the details of a specific invoice by clicking on the Invoice Analysis button. Also, there are 3 files for each invoice: 1. The invoice 2. The Packing List 3. The Dispatch Document By clicking in one of the icons you can view or/and download the appropriate file. NOTES: It is not necessary that each invoice will contain all the 3 files. The arrows next to each header category are used for sorting the results below. Attention: the sorting only applies to the results visible in the current page. Copyright 2015, LALIZAS SA 13/09/2017 Page 20 of 26

07 MY ACCOUNT Through "My Account", the user receives instant access to the overall stats of the account, as well as the ability to change the username & password. * The overall stats refer to: 1. Number Of Orders (made through the website) 2. Total Value Of Orders (made through the website) 3. Customer Debit 4. Number of Logins * Use the Change Login Details options to change your username & password. 08 CATALOGUE Through the tab "Catalogues", the user can access the catalogues page. Here, the user can download all the new and updated catalogues for our brands. Just click on any catalogue you want to download so as the downloading process will be activated. Copyright 2015, LALIZAS SA 13/09/2017 Page 21 of 26

09 TRAINING VIDEOS Through the tab "Training Videos", the user can access the b2b training videos page. Here, the user can see explanatory and detailed videos on how to use the B2B. Copyright 2015, LALIZAS SA 13/09/2017 Page 22 of 26

11 LALIZAS MEDIA WEBSITE Through the tab "Lalizas Media", the user can redirect to our brand new platform www.lalizasmedia.com. Here, the user can login by using his b2b credentials. At Lalizas Media platform the user can have access to exclusive files among six available file categories. Those categories are the following: 1. Product catalogues / Media Kits, to choose and download there you can have access not only to the desirable catalogue in a PDF format, but also to the brand s presentations that are available. 2. Product videos that you can download in order to watch or to use accordingly. 3. High Res Photos, so you can download high definition product pictures. For your convenience, on the top of this category you can use the search box in order to find immediately the product you are interested in, just by inserting the product code and description. 4. Advertisements, for access to all the advertising materials and banners of each brand. In this category you can preview the desired item, before you download it just by clicking the appropriate button. 5. Merchandising / Exhibitions, for choosing any of the files listed for your own use. 6. New Products, for choosing and downloading material for all new products before you can see them in catalogues. When a new product would be available, a PDF with all the necessary info will be created. Copyright 2015, LALIZAS SA 13/09/2017 Page 24 of 26

12 OUTLET You can see the outlet products by clicking the Outlet Banner located on the left of your screen. In this page you can see the products included in the Outlet, which are priced with a 15% discount. Set/Change Quantity Manually type the desired value to the Quantity Field, for each code. When finished, press the Add to cart. NOTES: When you click on the Add to Cart button the system will check if your order fills the prerequisites. If not, an error message will appear and the quantities will be corrected. Check the new quantities and click on the Add to Cart button, again, to proceed. If you place the mouse cursor over the Next Availability Info icon, you will see when this product will be available again. Copyright 2015, LALIZAS SA 13/09/2017 Page 25 of 26