TeleBlend Voicemail Service User Guide
Table of Contents How do I initialize my Voicemail account?...3 How do I access my Voicemail account?...4 How do I personalize or change my phone greetings?...5 Recording and activating your Personal Greeting via the telephone...5 Recording and activating your Extended Absence Greeting via the telephone...6 Changing the greeting that is played to your callers via the Web...7 Sample Greetings...8 Name Greeting...8 Sample Personal Greeting...8 Sample Extended Absence Greeting...8 System Greeting...8 How do I change my PIN?...9 Changing your PIN via the telephone...9 Changing your PIN via the Web...9 Reviewing your messages via the telephone...10 Reviewing your messages via the Web...10 Replying to a message from another subscriber via the telephone...11 Forwarding a message to another subscriber via the telephone...11 Forwarding a message to another subscriber via the Web...11 How do I tailor my Voicemail account?...12 Changing the order in which your messages are played via the telephone...12 Listening to a message summary immediately upon login via the telephone...12 Changing the amount of information you hear about each message via the telephone...13 Changing the length of the system menu prompts via the telephone.13 Using Auto Login to quickly access your account via the telephone..14 Forwarding all voicemail to an email account via the Web...14 How do I get notified of new voicemail messages?...14 Setting up message notification via the Web...14 How do I use the Signature Message Screener feature?...15 How does the Call Manager feature work?...15 How does the Message Waiting Indicator work?...15 How can I get help?...16 Send Us Email...16 Call Customer Support...16 Check your At-A-Glance Guide...16 Search the Online Help...16 2
How do I initialize my Voicemail account? The first time that you authenticate using the telephone, the voicemail service will lead you through an initialization sequence requesting that you record your personal mailbox greeting, name and change the PIN before granting access to the mailbox. If you authenticate for the first time using the Web link on the registration page in the TeleBlend website, the voicemail service will request that you record your personal greeting and name only. After the initialization process, you will be granted access to your mailbox and follow the standard access method on your next login. (See How do I access my voicemail account on page 4). Note that there is no initialization process required in your TeleBlend Web account. 3
How do I access my Voicemail account? Accessing your voicemail from home and when away from home via the telephone To access voicemail from home: 1. Dial [0], [0] to access the message summary of all new messages. 2. Follow prompts to login. To access voicemail when away from home: 1. Dial your TeleBlend number. 2. Press [*]. 3. Enter your PIN to access your mailbox. Accessing your voicemail via the Web To access your voicemail account via the TeleBlend website: 1. Point your Web browser to http://www.teleblend.com. 2. Once you have logged into the Teleblend website, click on the link that directs you to the Teleblend voicemail service. 3. You will not be required to login using your voicemail number and PIN because you have already authenticated yourself through Teleblend. To access your voicemail account via Signature Message Screener: 1. Double-click on the sun graphic from the Teleblend logo that is displayed on your taskbar (usually located on the lower right area of your PC screen). 2. The Signature Message Screener login screen will be displayed. 3. Enter your Voicemail number and PIN to login. 4. Your Web account start page will open on your desktop. Each mailbox user has access to a unique Signature Message Screener (see page 14). Therefore, if each signature mailbox user has a unique PC, each user can run Signature Message Screener on their PC and be instantly notified of new voicemail messages. 4
How do I personalize or change my phone greetings? You can listen to, record, change or activate your greetings. You can record a personal greeting, an extended absence greeting, your name, or you can use the system standard greeting. Recording and activating your Personal Greeting via the telephone The system greeting is initially played to callers. To use your personal greeting instead, you will need to record and activate it: 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. Press [2] to Administer your Name and Personal Greetings. 4. Press [1] to Administer your Personal Greeting. 5. Press [2] to Record your Personal Greeting. 6. After the tone, record your new greeting (up to 60 seconds long), then press [#]. Press [1] to Listen to the greeting. Press [2] to Re-record the greeting. Press [3] to Accept the greeting. Press [*] to return to the Previous menu. 7. Once you have accepted the greeting by pressing [3], press [1] to Activate it. Once you accept a personally recorded greeting, the system greeting will no longer be available. 5
Recording and activating your Name Greeting via the telephone 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. Press [2] to Administer your Name and Personal Greetings. 4. Press [3] to Administer your Name Greeting. 5. Press [2] to Record your Name. 6. After the tone, record your name, then press [#]. Press [1] to Listen to your name greeting. Press [2] to Re-record the name greeting. Press [3] to Accept the name greeting. Press [*] to return to the Previous menu. 7. Once you have Accepted the greeting by pressing [3], press [1] to Activate it. Recording and activating your Extended Absence Greeting via the telephone 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. Press [2] to Administer your Name and Personal Greetings. 4. Press [2] to Administer your Extended Absence Greeting. 5. Press [2] to Record your Extended Absence Greeting. 6. After the tone, record your greeting, then press [#]. Press [1] to Listen to your Extended Absence greeting. Press [2] to Re-record the Extended Absence greeting. Press [3] to Accept the Extended Absence greeting. Press [*] to return to the Previous menu. 7. Once you have accepted the greeting by pressing [3], press [1] to activate it. 6
Changing the greeting that is played to your callers via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Options. 3. The Options page will be displayed. 4. Under the heading Voicemail Greeting, you can choose the greeting that is played to your caller. Prior to selecting a greeting via the Web, record your greeting via the telephone as specified on pages 5 and 6 of this guide. 5. Use the Listen link next to a greeting to hear your recording using your PC. 6. Click OK to save any changes that you have made. Also available on the Options page are Auto Login and Voicemail Forwarding settings. Auto Login can save you time when accessing your account on the telephone by skipping the PIN step. If you would like a copy of all voicemail messages sent to an email address, you can enter an address in the Voicemail Forwarding field. 7
Sample Greetings Greetings can be up to 60 seconds in length. Name Greeting Julie Smith Note: When you record your name and activate the name greeting, your caller will hear the following, Hello, you have reached the message box of <Julie Smith>. Sample Personal Greeting Hello, this is Julie. Please leave a message and I will call you back as soon as possible. Sample Extended Absence Greeting Hello, this is Julie. I will be away on business until November 25. System Greeting Hello. You have reached a voice mailbox. When your Extended Absence Greeting is active, your mailbox will be in announce only mode. This means that your callers will not have the option to leave voicemail messages. 8
How do I change my PIN? Changing your PIN via the telephone 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. Press [6] for Additional Options. 4. Press [1] to Administer your PIN. 5. Enter a 4-to 6-digit PIN, then press [#]. 6. Re-enter the PIN for verification, then press [#]. Your PIN should be easy to remember. However, PINs of all the same number (e.g., 1111) or a sequence of numbers (e.g., 1234) should be avoided to improve security. PINs must be 4- to 6-digits long. Changing your PIN via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Change PIN. 3. The Change Telephone PIN page will be displayed. 4. Enter your current PIN in the appropriate field to authenticate. 5. Enter your new PIN in the field labeled New PIN and then retype PIN for confirmation in the Retype new PIN field. 6. Click OK. 9
What can I do with my messages? Reviewing your messages via the telephone 2. You will hear a message summary including the number of new and saved messages in your mailbox. If you have messages, whether new or saved, messages will begin playing beginning with the newest message by default. You can change the order that messages are played using message sort. (See the tip below for details). If you do not have any messages in your mailbox, you will hear the Main Menu upon login. 3. To access the Main Menu at anytime, press [*]. To administer your account, press [*], [6] from the Voicemail Log. 4. To access your Voicemail Log from the Main Menu, press [1]. For New Messages, press [1]. For Saved Messages, press [2]. For All Messages, press [3]. You can change the order in which messages are played on the telephone. When you are logged into your account, press [6] from the Main Menu to administer account. Then press [4], [1] to change message order. Reviewing your messages via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Voicemail Log. 3. Your message Voicemail Log will be displayed. Your messages are sorted from newest to oldest. New messages are marked with a red dot next to the subject of the message. 4. To open a message, click on the subject in the Message column. 5. Once you open a message, the Voice message page will be displayed. 6. Click on the play button on your audio player or the Listen to voice message link to play the message. 7. Use the page navigation such as the Return link to continue reviewing messages or the right arrow to move to the next message. 10
Replying to a message from another subscriber via the telephone 2. You will be placed in the Voicemail Log. 3. After listening to the message you would like to reply to, press [#] for More Options. 4. To reply to the message, press [2]. 5. Record your message after the tone, then press [#]. 6. To send the reply, press [1]. Forwarding a message to another subscriber via the telephone 2. You will be placed in the Voicemail Log. 3. After listening to the message, press [#] for More Options. 4. To forward the message, press [3]. 5. Record your message after the tone, then press [#]. 6. To select recipients, press [5]. 7. Enter the 10-digit telephone number of any other TeleBlend voicemail subscriber and press [#]. 8. To add this number to the delivery list, press 1. 9. To send the message, press [1]. Forwarding a message to another subscriber via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Voicemail Log. 3. Open the message that you would like to forward. 4. When you are on the Voice message page, click on the Forward button. 5. Enter the recipient s number or email address in the To field. 6. For multiple recipients, use a comma after each entry. 11
How do I tailor my Voicemail account? Changing the order in which your messages are played via the telephone 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. To administer your Mailbox Preferences, press [4]. 4. To select Message Order, press [1]. You will then hear how your messages are currently being ordered. 5. Select how you want to order your messages: To order by date with Newest messages first, press [1]. To order by date with Oldest messages first, press [2]. To play Highest Priority messages first, press [3]. To order by the phone number of the message Sender, press [4]. To return to the Previous menu, press [*]. Listening to a message summary immediately upon login via the telephone When the household number is accessed from the VOIP phone that is associated with your TeleBlend voicemail service, a message summary will begin playing upon accessing the account. The message summary includes the number of signature mailboxes, number of new messages in each mailbox, including the household mailbox. 1. Access your TeleBlend voicemail account from the VOIP phone that is associated with your TeleBlend voicemail service. 2. The message summary will begin playing. 3. To access a mailbox after listening to the message summary, follow the prompted instructions to specify a mailbox and PIN. 12
Changing the amount of information you hear about each message via the telephone Before a message is played, we play information (the Envelope) about that message. Full envelope information includes status new or saved, time and date it was received, the originating phone number, and the length of the message. Abbreviated information only includes the message status. 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. To Administer your Mailbox Preferences, press [4]. 4. To Administer the Envelope information, press [3]. Then you will hear the type of Envelope information that is currently selected. 5. Select the type of information you would like to hear: For Full envelope information, press [1]. For Abbreviated envelope information, press [2]. To Return to the previous menu, press [*]. Changing the length of the system menu prompts via the telephone The Prompt Level feature allows you to hear extended (Standard) or abbreviated (Expert) system prompts. Standard menu prompts are longer. Expert menu prompts are shorter. 2. If you have messages and are placed in the Voicemail Log, press [*], [6] to administer your account. Or, if you have no messages and are placed in the Main Menu, press [6] to administer your Account. 3. Press [6] for Additional Options. 4. Press [4] to select Prompt Level. The current Prompt Level is played. 5. Select the prompt level: Press [1] for Standard. Press [2] for Expert. Press [*] to return to the Previous menu. 13
Using Auto Login to quickly access your account via the telephone When you use the Auto Login feature, you will not be required to enter a PIN from the number on which it is enabled. 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Options. 3. In the Number field under the Auto Login section, enter the telephone number on which you would like the service to allow you to login without your PIN. This number can be your household number, a cellular phone or a work phone. You may use any number that you will be calling from to access your voicemail. Signature numbers cannot be used for Auto Login because you cannot dial into the service from a signature number. Forwarding all voicemail to an email account via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Options. 3. In the Email field under the Voicemail forwarding section, enter the email address to which you would like to forward all voicemail. How do I get notified of new voicemail messages? When new messages arrive in your account, you can be notified via pager, SMS or IM client. In addition to one of these notification methods, you may choose to be notified via telephone and/or email. Setting up message notification via the Web 1. Access your TeleBlend Web account. 2. On the left navigation menu, click on Notification Setup. 3. Select from the notification methods presented on this page. 4. When you have completed your notification setup, click OK to save your changes. 14
How do I use the Signature Message Screener feature? Signature Message Screener provides advanced desktop notification of new voicemail received in your TeleBlend voicemail mailbox. There are two components of Signature Message Screener: Call Manager and Message Waiting Indicator (MWI). How does the Call Manager feature work? When a call is placed to your TeleBlend voicemail number, the Call Manager window will come to the front of your screen. The display will indicate the caller's number and the date and time. You can also see the status of the call in the lower left corner of the Signature Message Screener display. You can intercept a call while the caller is leaving a voice message and redirect the call to a number when you can take the call. To intercept, click on the right-facing arrow on the Call Manager display. How does the Message Waiting Indicator work? When you get a voicemail message in your TeleBlend voicemail mailbox, a window will pop up with the caller s number and the subject of the message. A running list of any other new messages will appear in the pop-up window below the most recent message. How do I set up Call Manager and Message Waiting Indicator? To download Signature Message Screener to your PC: 1. Access your TeleBlend voicemail Web account. 2. On the left navigation menu, click on Downloads. 3. Click on the link to download Signature Message Screener. 4. When you begin the download process, installation instructions will be provided. Follow the instruction pages to install and set up the client. 15
How can I get help? Do you have a question about your Voicemail account? The information below will help you find what you are searching for or put you in touch with one of our customer support representatives. Send Us Email Questions or problems? Send email directly to our customer support representatives regarding your Voicemail account at: memberservices@teleblend.com. Call Customer Support Our customer support representatives will be happy to answer any questions that you may have. Customer support representatives are available at our toll-free number - 1-800-786-0132. Check your At-A-Glance Guide When you registered for TeleBlend voicemail service, you were given access to a web account to check messages and manage your voicemail account. Look in the Downloads section of your web account for the Voicemail At-A-Glance Guide to help you navigate through all of the telephone menus. The At-A-Glance Guide, along with this User Guide, will help you set up and use your Voicemail account. Search the Online Help When you registered for TeleBlend voicemail service, you were given access to a web account to check messages and manage your voicemail account. To access the online help center, click on the Voicemail Help link on the left navigation menu of your web account. TeleBlend Voicemail Service provided by ureach Technologies, Inc. 2007 TB-EU-0710-150-1.4 16