Getting Started Contents 1. Introduction 2 2. Getting Started for the User 3 2.1. Set up Apple, Android or Windows Apps... 3 2.2. Connect SIP Phones... 4 2.3. Log in to your User Portal... 4 2.4. Opera Communicator... 5 Enter Registration Details... 5 Load personal Gmail or Outlook contacts to the MDS Amiba cloud... 6 Synchronise Contacts... 6 Launch the User Portal... 7 3. Getting Started for the Administrator 8 3.1. Connect the SIP Trunks to the Cloud PBX.... 9 3.2. Programme the Ringing Assignment... 11 3.3. Time of Day Routing... 13 3.4. Trouble-shooting the SIP trunks... 13 3.5. Setup Voicemail to Email... 13 3.6. Auto-Attendant... 14 4. Appendix: dialing codes 15 Extension numbering... 15 Programming Codes... 15 Codes Dialled into a Busy Extension... 17 Codes Dialled into a Ringing Extension... 17 Codes Dialled While Connected to Voicemail (Voice Menus i.e. *99)... 17 Explanation of the expressions used in the strings... 18 Specifications are subject to change without notice. This documentation refers to: Software version 19.077 or higher for the MDS Amiba Cloud PBX system
1. Introduction Welcome to the MDS Amiba Cloud-based business telephone system, the best value in secure, cloud based communication for small and medium sized business. With the MDS Amiba phone service, you will be able to make and receive internet phone calls from anywhere. Be at your desk, wherever you are Smartphone and Tablet apps and PC softphones emulate your desk phone, wherever you are, at home or abroad, on Wifi or 3G/4G. Make calls on your smartphone using your fixed business number, not your personal cell number. The Auto-Attendant answers your customer calls automatically and routes them to the appropriate employee according to the customer selection. Voicemail for every user with forwarding of voicemail messages to your email account Best value Unlimited landline calls and preferential rates for calls to mobiles. DM 1088 Page 2
2. Getting Started for the User When you register for the service, we will send the registration details to your email address. This will contain your account information: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your email address: john.smith@yourcompany.com Your internal phone number: 1234 Your external phone number: +1-201-123-4567 Your IP registration name: IP 107-8 Your IP registration PIN/Password: 2345 Communicator SOAP Port Number 5005 Administrator Login/Password: admin/xxxxxx 2.1. Set up Apple, Android or Windows Apps Follow the link http://www.mdsamiba.com/user-devices/softphones-4.html and select the app you need. Download the app to your device and then download and follow the user guide for instructions on installing and set-up. DM 1088 Page 3
2.2. Connect SIP Phones Current Yealink 4-series and 2-series desk top SIP phones are tightly integrated. The user credentials should be auto-provisioned by a provisioning server. Other standard SIP phones are supported, but the PBX registration details must be entered, typically in the following format, by logging into the phone browser. The Server URL address: yourcompany.mdspbx.com Your IP registration name: IP 107-8 Your IP registration PIN/Password: 2345 Guides for tightly integrated desk phones from Yealink, Polycom and Akuvox are available at: http://www.mdsamiba.com/support/product-manuals.html 2.3. Log in to your User Portal The user portal gives you quick and easy access to dial your contacts, handle calls, see the status of colleagues in real time, check your call logs, listen to voicemails, set call forwarding rules, program the function keys on your system phone and set up video conferences. Browse to the server address given in your registration details: yourcompany.mdspbx.com Enter your Username and PIN to login and the Portal page appears: DM 1088 Page 4
2.4. Opera Communicator The Opera Communicator is a windows application which synchronises your Gmail or Outlook contacts with the MDS Amiba Cloud based service. It also allows for a single click access to your User Portal. Download it from: http://www.mdsamiba.com/media/communicator/operacommunicator.msi Once installed on your PC, you need to fill in some settings Click Next on the Setup Wizard, followed by Install, then Finish. Enter Registration Details Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu. On the Settings page, enter the following registration details to connect to your MDS Amiba cloud PBX: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your IP registration PIN/Password: 2345 Communicator SOAP Port: 5005 Select the Startup mode. DM 1088 Page 5
Load personal Gmail or Outlook contacts to the MDS Amiba cloud At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. This will load you Outlook or Gmail contacts into your personal directory on the cloud system. To populate the common directory on the cloud PBX, you can do this by using the administrator login and password on the Settings tab. Synchronise Contacts The Opera Communicator can compare the contacts on the MDS Amiba cloud PBX with those on Gmail or Outlook and synchronise them according to the rules on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu. DM 1088 Page 6
Launch the User Portal Clicking the tick box on this page provides a quick and easy way to open your User Portal. DM 1088 Page 7
3. Getting Started for the Administrator You can connect to the Administrator portal of your MDS Amiba cloud PBX to manage features such as Auto-Attendant, user groups and routing of incoming calls. When you log in to the administrator portal using your administrator login and password you can programme the functions displayed in the drop-down menu associated with each of the eight column headings. A Help Button on each feature-programming page explains how the feature works and how to set it up. DM 1088 Page 8
3.1. Connect the SIP Trunks to the Cloud PBX. The SIP trunks interface on the cloud PBX can be connected to any compatible SIP trunk provider network. The SIP trunk provider supplies the telephone numbers and account registration details. These are programmed into the cloud PBX in two steps: 1. Programme the public telephone numbers into the cloud PBX on the page External Numbers List page, under the Trunk Settings heading on the System Programming Administrator portal. Enter each of the telephone numbers in the External Number column. It is essential to enter the number in the exact format supplied by the SIP trunk provider, including any necessary area or country codes. Any departure from the required number format may result in calls being rejected by the provider. DM 1088 Page 9
2. Now programme the SIP Account details Press the Edit button on the SIP Accounts page. This page is used to enter the registration details supplied by the SIP trunk network provider and to configure other important technical options of the SIP trunks that may be specified by the provider. DM 1088 Page 10
The essential registration details are the server address, the Username and Password. There is a lot of variation in the parameters required by SIP service providers and this page allows you to program these options. Go to the online Help for a detailed explanation. 3.2. Programme the Ringing Assignment Each external telephone number connected to the Opera Cloud PBX may be programmed to ring a different user or set of users for incoming calls. The assignment of incoming calls to internal extensions is done on the Ringing assignment page, under the Trunk Settings heading. This page contains a list of all the external telephone numbers previously entered on the External Numbers page. DM 1088 Page 11
Click on the Edit button of any number to define the distribution of incoming calls on that number: On this page you can add an extension to the ringing assignment by clicking on the + sign adjacent to the name in the extension list on the left, or by dragging and dropping to the Assignment column in the centre. You may also assign an Auto Attendant message for this number, an external number or a conference room by clicking the links on the right. When the selection is complete, click the green tick-box to return the previous page. You may then proceed to programme the night ringing and the other modes by clicking the links at the bottom left of the page. For more than one extension to ring for an incoming call, a Group should first be created, by clicking on the Edit button on the Group Assignment page, in the Group Settings column. Then add the Group to the Assignment column on the Ringing Assignment page. DM 1088 Page 12
3.3. Time of Day Routing Up to 15 different ringing modes can be defined on the page Day/Night Ringing under Time Settings. Each ringing mode can be activated at a particular time of the day on the page Day Night Switch Times under Time Settings. 3.4. Trouble-shooting the SIP trunks If you have trouble making or receiving calls on the SIP trunks, verify the following: Check the external telephone numbers are entered on the page External Lines in the exact format specified by the SIP trunk provider and that they are associated with the correct SIP account. Check that the SIP account details are programmed correctly on the SIP Account page. The basic parameters are the SIP server address, the username and password. SIP account parameters may vary widely between providers. Check that any requirements of your provider are programmed correctly on the SIP account page. Check that the ringing assignment is programmed correctly. To avoid the default delay of 4 seconds, to allow the user dial additional digits, before dialled digits are sent to line, program the Dial Plan on the SIP Account page. 3.5. Setup Voicemail to Email The Opera cloud system can forward voicemail messages to a user s email address. In order to do this, the administrator must program an email address for the system and also for each user. The system email address is programmed on the page SMTP Configuration under IP Settings. The user email addresses are programmed on the page Message Forwarding to Email under User Settings. The details are explained in the online help pages. DM 1088 Page 13
3.6. Auto-Attendant The Auto-Attendant and IVR can be programmed to answer incoming calls automatically and to guide the caller through a series of announcements to the correct destination. Go to the Auto-Attendant page under System Settings and follow the on-line Help. DM 1088 Page 14
4. Appendix: dialing codes Extension numbering 101 300 User Extensions 6900 6909 Meet-Me Conferences Rooms 7000 7299 300 Auto Attendants 800 819 20 Groups 820 869 50 Skill-Sets 9 Line access 0 Operator Group Programming Codes *210*!20!W# Set External Forward All Calls *210*!9!W*!20!W# Set External Forward All Calls at this group (leader) *210*!9!W*!20!W*WWWW# Set External Forward All Calls at this group with pin code (any other member) *21*!9!W# Set Internal Forward All Calls *21**99# Set Forward all to voicemail *21*!9!W*!9!W# Set Internal Forward All Calls at this group (leader) *21*!9!W*!9!W*WWWW# Set Internal Forward All Calls at this group with pin code (any other member) *21*!9!W**99# Set Forward all to voicemail at this group (leader) *21*!9!W**99*WWWW# Set Forward all to voicemail at this group with pin code (any other member) *31# Set CLIP *30# Set CLIR *3*^3^W#^50^W Select number or MSN for outgoing call *4!3!W Dial Central Speed Numbers *5 Redial *610*!20!W# Set External Forward On No Answer *610*!20!W*!3!W# Set External Forward On No Answer With Timer *610*!9!W*!20!W*!3!W# Set External Forward On No Answer with Timer at this group (leader) *610*!9!W*!20!W*!3!W*WWWW# Set External Forward On No Answer with Timer at this group with pin (any other member) *610*!20!W*# Set External Forward On No Answer Without specifying Timer *610*!9!W*!20!W*# Set External Forward On No Answer without specifying Timer at this group (leader) *610*!9!W*!20!W**WWWW# Set External Forward On No Answer without specifying Timer at this group with pin (any other member) *61*!9!W*!3!W# Set Internal Forward On No Answer With Timer *61**99# Set Forward On No Answer to voicemail *61*!9!W# Set Internal Forward On No Answer *61**99*!3!W# Set Forward On No Answer to voicemail with timer *61*!9!W*!9!W*# Set Internal Forward On No Answer at this group without specifying Timer (leader) *61*!9!W*!9!W*!3!W# Set Internal Forward On No Answer at this group with Timer (leader) *61*!9!W*!9!W**WWWW# Set Internal Forward On No Answer at this group without specifying Timer with pin (any other member) *61*!9!W*!9!W*!3!W*WWWW# Set Internal Forward On No Answer at this group with Timer with pin (any other member) *61*!9!W**99*# Set Forward On No Answer to voicemail at this group (leader) *61*!9!W**99**WWWW# Set Forward On No Answer to voicemail at this group with pin (any other member) *61*!9!W**99*!3!W# Set Forward On No Answer to voicemail with Timer at this group (leader) *61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voicemail with Timer at this group with pin (any other member) *61**99*# Set Forward On No Answer to voicemail *61*!9!W*# Set Internal Forward On No Answer DM 1088 Page 15
*62*!9!W# Set Group Opt Out *631*!3!W# Set the LCD Contrast of an Executive System Phone *632*W# Set the Language of an Executive System Phone *633*!3!W# Set the Ringer Volume of an Executive System Phone *634*!3!W# Set the Speaker Volume of an Executive System Phone *635*!3!W# Set the Handset Volume of an Executive System Phone *637*W# Set Auto-Answer on/off for an Executive System Phone *641*WWWW# Set Alarm Call *67*!9!W*!9!W# Set Internal Forward On Busy at this group (leader) *67*!9!W*!9!W*WWWW# Set Internal Forward On Busy at this group with pin (any other member) *67*!9!W**99# Set Forward On Busy to voicemail at this group (leader) *67*!9!W**99*WWWW# Set Forward On Busy to voicemail at this group with pin (any other member) *67**99# Set Forward On Busy to voicemail *71!9!W Pick up call *72 Explicit call transfer *73 Conference Call *74 Park Call *75!9!W Retrieve Parked Call With Code *76!9!W Answer Paging *76* Answer any paging device *77!9!W Directed Page *77* Universal Page *77# Public Address Page *78 Open Door *79*!22!W# Start Remote Download *70*WWWW# Clear PIN *70*WWWW*WWWW*WWWW# Change the PIN *70**WWWW*WWWW# Enter a new PIN *7* Ring Extension and override Auto-Answer *8!2!W Local Speed Numbers *91^50^W Line Access Group 1 *92^50^W Line Access Group 2 *93^50^W Line Access Group 3 *94^50^W Line Access Group 4 *95^50^W Line Access Group 5 *96^50^W Line Access Group 6 *97^50^W Line Access Group 7 *98^50^W Line Access Group 8 *99 Access Voice Mail *901 SIP Access Group codes *902 SIP Access Group codes *903 SIP Access Group codes *904 SIP Access Group codes *905 SIP Access Group codes *906 SIP Access Group codes *907 SIP Access Group codes *908 SIP Access Group codes *9*!2!W *9#!9!W UnPark Line UnPark Extension *00 SIP Access Code *07*W# Manual Filtering Switch DM 1088 Page 16
*0*3W#^50^W Single Call CLIP/CLIR **8!2!W*!20!W# Program Local Speed Numbers **91 Enter Pre External Dialling With Line Access Group 1 **92 Enter Pre External Dialling With Line Access Group 2 **93 Enter Pre External Dialling With Line Access Group 3 **94 Enter Pre External Dialling With Line Access Group 4 **95 Enter Pre External Dialling With Line Access Group 5 **96 Enter Pre External Dialling With Line Access Group 6 **97 Enter Pre External Dialling With Line Access Group 7 **98 Enter Pre External Dialling With Line Access Group 8 **9W*3W#^50^W Single Call CLIP/CLIR With group access ****#### Enter System Maintenance #21*!9!W# #21*!9!W*WWWW# Clear Forward All Calls at this group (leader) Clear Forward All Calls at this group with pin code (any other member) #21# Clear Forward All Calls #3 Account Code #61*!9!W# Clear Forward On No Answer at this group (leader) #61*!9!W*WWWW# Clear Forward On No Answer at this group with pin code (any other member) #61# Clear Forward On No Answer #62*!9!W# Clear Group Opt Out #62# Clear Do Not Disturb #641# Clear Alarm Call #67*!9!W# Clear Forward On Busy at this group (leader) #67*!9!W*WWWW# Clear Forward On Busy at this group with pin code (any other member) #67# Clear Forward On Busy #68# Deactivate roaming pin #8!2!W# Clear Local Speed Numbers #98!9!W Force Forward to voicemail (without first ringing) with no intro #99!9!W Force Forward to voicemail (without first ringing) #001# Clear All Call Forwards Codes Dialled into a Busy Extension 5 Set Call-back 79 Intrude 77 Contact centre Listen-in (While Listening dial 7 to toggle between Listen-in and whisper) #99 Connect to the Busy Extensions Voicemail Codes Dialled into a Ringing Extension 7 Intercom #99 Connect to the Ringing Extensions Voicemail Codes Dialled While Connected to Voicemail (Voice Menus i.e. *99) 1 To Listen to New Messages (Played oldest first) 1. To replay Message 2. To Delete Message 3. To Play Next Message 4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu 2 To Listen to a Saved Messages (Played oldest first) 1. To replay Message 2. To Delete Message 3. To Play Next Message DM 1088 Page 17
4. Followed by extension number To Forward Message 5. To Return a Call to the CLI of the Message *. To Return to the Main Menu 3 To enter Voicemail Setup 1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu 4 To Change Diversion Settings 1. To Clear Diversion 2. To Forward to voicemail 3. To Forward to the number you are calling from 4. To Forward to any number dial the number followed by # (you need to add the external number prefix i.e. 9) *. To Return to the Main Menu 6 (Followed by AA number) to enter Auto Attendant record Setup (Need to be an operator to do this) 1. To play your current Welcome Message 2. To Record a Welcome Message (followed by # to end recording or hang-up) 3. To Delete your current Welcome Message *. To Return to the Main Menu Explanation of the expressions used in the strings Normal dialling digits = 0,1,2,3,4,5,6,7,8,9,*,# Fixed length Wild Card = W (where W can be any digit 0-9, so if we need to take in 4 digits for a pin its WWWW) Variable length Wild Card =!n!w (where the system will look for any number of wild card numbers from 1 digit to n digits, so if we need to enter an external number to Forward to we would need to enter any digit from 1 to 20 digits,!20!w ) 0 based Variable length Wild Card = ^n^w (where the system will look for any number of wild card numbers from 0 digit to n digits) Examples: *210*!9!W*!20!W*WWWW# member) *210* is the code for external Forward!9!W* is used to take in the group number (which can be from 1 to 9 digits long)!20!w* is used to take in the external number (which can be from 1 to 20 digits long) WWWW# is used to take in the group pin code (which is fixed at 4 digits) Set External Forward All Calls at this group with pin code (any other *61*!9!W**99*!3!W*WWWW# Set Forward On No Answer to voicemail with Timer at this group with pin (any other member) *61* is the code for internal Forward on no answer!9!w* is used to take in the group number (which can be from 1 to 9 digits long) *99 is the code for the Voicemail!3!W* is used to take in the timer delay before the Forward should act (which can be 1 to 3 digits long) WWWW# is used to take in the group pin code (which is fixed at 4 digits) *68*!2!W*!4!W# Activate roaming pin *68* is the code for roaming pin!2!w* is used to take in the roaming pin account number (which can be from 1 to 2 digits long)!4!w# is used to take in the roaming pin code (which can be from 1 to 4 digits long) **9W*3W#^50^W Single Call CLIP/CLIR With group access **9W* this is used to take in the line access code (as in the line access codes *91- *98) 3W# this is used to take in the CLIP/CLIR setting i.e. 30=CLIR 31=CLIP) ^50^W this is used to take the external number the user wishes to dial (for 0 digits to 50 digits long) Download Manuals at: Training videos at: http://www.mdsamiba.com/support/product-manuals.html http://www.mdsamiba.com/support/training-videos.html DM 1088 Page 18