Client Settings fr Internet Explrer n Windws Dcument #: 11.0.02015040601 Last Mdified: 1/10/2018
Client Setup fr Internet Explrer n Windws Cpyright Infrmatin Cpyright 2018 Aras Crpratin. All Rights Reserved. Aras Crpratin 300 Brickstne Square Suite 700 Andver, MA 01810 Phne: 978-691-8900 Fax: 978-794-9826 E-mail: Supprt@aras.cm Website: http://www.aras.cm Ntice f Rights Cpyright 2018 by Aras Crpratin. This material may be distributed nly subject t the terms and cnditins set frth in the Open Publicatin License, V1.0 r later (the latest versin is presently available at http://www.pencntent.rg/penpub/). Distributin f substantively mdified versins f this dcument is prhibited withut the explicit permissin f the cpyright hlder. Distributin f the wrk r derivative f the wrk in any standard (paper) bk frm fr cmmercial purpses is prhibited unless prir permissin is btained frm the cpyright hlder. Aras Innvatr, Aras, and the Aras Crp "A" lg are registered trademarks f Aras Crpratin in the United States and ther cuntries. All ther trademarks referenced herein are the prperty f their respective wners. Ntice f Liability The infrmatin cntained in this dcument is distributed n an "As Is" basis, withut warranty f any kind, express r implied, including, but nt limited t, the implied warranties f merchantability and fitness fr a particular purpse r a warranty f nninfringement. Aras shall have n liability t any persn r entity with respect t any lss r damage caused r alleged t be caused directly r indirectly by the infrmatin cntained in this dcument r by the sftware r hardware prducts described herein. 2018 Aras Crpratin All Cpyrights Reserved. 2
Client Setup fr Internet Explrer n Windws Table f Cntents Send Us Yur Cmments... 4 Dcument Cnventins... 5 1 Client Cnfiguratin... 6 1.1 Installed Sftware... 6 1.2 Required Settings... 6 1.2.1 Internet Explrer Settings... 6 1.3 Optinal Settings... 10 2 Trubleshting... 11 2.1 Errrs During Lgin... 11 2.2 Files Display in the Aras Innvatr Windw... 11 2.2.1 IE Settings fr Disabling Files frm Opening in Innvatr Windws... 11 2.3 MSXML... 12 2.4 ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp... 12 2.5 Lgin Screen randmly takes a lng time t lad... 13 2.5.1 Disabling Aut Detect prxy settings... 13 2.6 My pre-defined language pack and lcale are nt prperly displaying when cnnected t Aras Innvatr... 14 2.6.1 Internet Explrer 11... 15 2.7 Clsing Tear-ff Windw Causes IE t Crash... 16 2.8 Requests t a web applicatin cause a timeut errr... 17 2.9 Nte abut Aras PDF Viewer... 18 2018 Aras Crpratin All Cpyrights Reserved. 3
Send Us Yur Cmments Aras Crpratin welcmes yur cmments and suggestins n the quality and usefulness f this dcument. Yur input is an imprtant part f the infrmatin used fr future revisins. Did yu find any errrs? Is the infrmatin clearly presented? D yu need mre infrmatin? If s, where and what level f detail? Are the examples crrect? D yu need mre examples? What features did yu like mst? If yu find any errrs r have any ther suggestins fr imprvement, indicate the dcument title, and the chapter, sectin, and page number (if available). Yu can send cmments t us in the fllwing ways: Email: Supprt@aras.cm Subject: Aras Innvatr Dcumentatin Or, Or, Pstal service: Aras Crpratin 300 Brickstne Square Suite 700 Andver, MA 01810 Attentin: Aras Innvatr Dcumentatin FAX: 978-794-9826 Attn: Aras Innvatr Dcumentatin If yu wuld like a reply, prvide yur name, email address, address, and telephne number. If yu have usage issues with the sftware, visit http://www.aras.cm/supprt/ 2018 Aras Crpratin All Cpyrights Reserved. 4
Dcument Cnventins The fllwing table highlights the dcument cnventins used in the dcument: Dcument Cnventins Cnventin Bld Cde Yellw highlight Yellw highlight with red text Nte: Italics Descriptin Emphasizes the names f menu items, dialg bxes, dialg bx elements, and cmmands. Example: Click OK. Cde examples appear in curier fnt. It may represent text yu type r data yu read. Cde highlighted in yellw draws attentin t the cde that is being indicated in the cntent. Red text highlighted in yellw indicates the parameter that needs t be changed r replaced. Reference t ther dcuments. Ntes cntain additinal useful infrmatin. Warning Successive menu chices Warnings cntain imprtant infrmatin. Pay special attentin t infrmatin highlighted this way. Successive menu chices may appear with a greater than sign (-->) indicating the items that yu select cnsecutively. Example: Navigate t File --> Save --> OK. 2018 Aras Crpratin All Cpyrights Reserved. 5
1 Client Cnfiguratin 1.1 Installed Sftware This release f Aras Innvatr requires the fllwing: Internet Explrer 11 n Windws 7, 8.1, r 10. MSXML6. 1.2 Required Settings Nte: Yu must have administrative rights t cmplete the fllwing prcedure. 1.2.1 Internet Explrer Settings Once yu have lgged int the client PC machine as an administratr, use the fllwing prcedure t cnfigure Internet Explrer 11: 1. Open an Internet Explrer windw. 2. Select Tls --> Internet Optins --> Security. 3. Select the Trusted sites zne and click Sites. The Trusted sites windw appears. Figure 1. 2018 Aras Crpratin All Cpyrights Reserved. 6
4. Enter the URL fr Aras Innvatr in Add this website t the zne: and click Add. Figure 2. 5. Clear the Require the server verificatin (https:) fr all sites in this zne checkbx. 6. Click Clse t exit frm the Trusted sites windw. 7. In the Security tab, clear the Enable Prtected Mde checkbx. 8. Click Custm level. The Security Settings - Trusted Sites Zne windw appears. 2018 Aras Crpratin All Cpyrights Reserved. 7
Figure 3. 9. Cnfigure the fllwing settings (scrll dwn t find an apprpriate ptin). Dwnlads Select Enable fr File dwnlad. Miscellaneus Select Enable fr Allw script-initiated windws withut size r psitin cnstraints Select Enable fr Allw websites t pen windws withut address bar r status bar. Scripting 10. Click OK. Select Enable fr Active scripting. 11. Click General tab. 12. In the Brwser Histry sectin, click Settings. The Temprary Internet Files and Histry Settings windw is displayed. 13. Select Autmatically fr Check fr newer versins f stred pages. 14. Click OK. 15. In the Tabs sectin, click Tabs. 2018 Aras Crpratin All Cpyrights Reserved. 8
The Tabbed Brwsing Settings windw appears. 16. Select Always pen Pp-ups in a new windw fr the When a pp-up is encuntered: sectin. 17. Click OK. 18. Click Advanced tab and cnfigure the fllwing settings: 19. Click OK. Select the Disable script debugging (Internet Explrer) checkbx. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin, refer t sectin 2.5. Select the Disable script debugging (Other) checkbx. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin, refer t sectin 2.5. Clear the Display a ntificatin abut every script errr checkbx. 20. In the Internet Explrer menu, Navigate t Tls --> Cmpatibility View Settings. 21. If the URL fr the Aras Innvatr instance exists in the Websites yu ve added t Cmpatibility View: list, click Remve. 22. Click Clse t cmmit the changes t Cmpatibility View Settings. 2018 Aras Crpratin All Cpyrights Reserved. 9
1.3 Optinal Settings The Gantt chart in Aras Innvatr may appear different when printed. The printed Gantt chart may appear different due t the missing backgrund clrs and images. Yu can fix this issue by cnfiguring few settings n the client machine. T fix r prevent this issue, yu can cnfigure the fllwing settings (fr Internet Explrer 11): 1. Open an Internet Explrer windw. 2. Navigate t File --> Page Setup. The Page Setup dialg bx appears. Figure 4. 3. Select the Print Backgrund Clrs and Images check bx. 4. Click OK. 2018 Aras Crpratin All Cpyrights Reserved. 10
2 Trubleshting In this sectin, we utline sme f the cmmn prblems peple can encunter with the setting up the client. 2.1 Errrs During Lgin This sectin describes the cmmn errr messages shwn during lgin t Aras Innvatr when there are prblems with the.net security plicies. 2.2 Files Display in the Aras Innvatr Windw Certain file types can use Internet Explrer as the default prgram t be viewed in. The example in this sectin uses an XML dcument. When an XML dcument is pen in mst systems, it uses Internet Explrer as the viewer. The default setting has the XML file pen in any pen Internet Explrer windws, if pssible. If this file pens in the main Aras Innvatr windw, it can invalidate the entire Aras Innvatr sessin fr the user. At this time, there are tw main slutins fr this prblem: Slutin 1: Assciate the file type with a viewer ther than Internet Explrer. Changing the viewer assciated with the file type must be dne n a file type by file type basis. Slutin 2: Disable the ability fr these files t pen in existing Internet Explrer windws. This secnd ptin frces the XML file t be pened in a new Internet Explrer windw, rather than any existing windw. Refer t the belw sectin n hw t disable this feature. 2.2.1 IE Settings fr Disabling Files frm Opening in Innvatr Windws 1. Open Internet Explrer 2. Select Tls --> Internet Optins in the main menu. 3. Click Tabs. The Tabbed Brwsing dialg appears. 2018 Aras Crpratin All Cpyrights Reserved. 11
Figure 5. 4. Select A new windw in the Open links frm ther prgrams in: sectin. 5. Click OK. 2.3 MSXML Aras Innvatr requires MSXML6 n the client. This may nt be installed by default n sme PCs, and may require explicit installatin frm the Micrsft website. 2.4 ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp Certain applicatins, such as chat prgrams, have a dcking feature with the Windws Desktp. This dcking allws the prgram t appear t snap int the displayed desktp alng ne f the edges. The effect this has n Aras Innvatr is that the user is prmpted t activate UI cntrls (menus, grids, trees, etc). The fllwing is an example f the type f prmpt a user can see. 2018 Aras Crpratin All Cpyrights Reserved. 12
The cause f the prblem is that Internet Explrer is incrrectly determining the script debugging state nce an applicatin is dcked. Once an applicatin is dcked, a windws message is sent t all tp-level windws. When Internet Explrer receives the message, it is misinterpreting the script debugging state and disabling script debugging internally. This disabling f script debugging internally leads t cntrls prmpting fr activatin when a page is laded. This issue shuld be fixed in a future update t Internet Explrer. At this time, Aras Crpratin recmmends that yu disable script debugging n client PC machines. The steps fr disabling script debugging in Internet Explrer are utlined in Internet Explrer and Client Cnfiguratin. If users chse nt t disable script debugging, there is a wrkarund when the errr ccurs. If a user encunters this errr, lg ut f Aras Innvatr and lg back in t refresh the client. 2.5 Lgin Screen randmly takes a lng time t lad Certain settings in Internet Explrer culd pssibly cause the Aras Innvatr lgin screen t take an extended perid f time t lad. In this instance, fr the first lgin f the day, the lgin windw appears t be lading with a blank white screen fr arund 90 secnds. After the initial lad the lgin windw wrks fine. A pssible cause fr this prblem is the system is trying t autmatically detect prxy settings n the netwrk. With this setting set t true, yur cnnectin will spend time trying t determine whether there is prxy settings n yur netwrk it must adhere t. 2.5.1 Disabling Aut Detect prxy settings 1. Open Internet Explrer 2. Select Tls -->Internet Optins. 3. Select the Cnnectins tab 4. Click LAN Settings. 5. Clear the Autmatically detect settings checkbx. 2018 Aras Crpratin All Cpyrights Reserved. 13
Figure 6. 2.6 My pre-defined language pack and lcale are nt prperly displaying when cnnected t Aras Innvatr The lcalizatin settings fr the client are pulled frm the Languages setting f Internet Explrer as ppsed t the Regin and Language Settings f the system. Use the fllwing prcedure t change the language settings. 2018 Aras Crpratin All Cpyrights Reserved. 14
2.6.1 Internet Explrer 11 1. Open Internet Explrer brwser and g t Tls --> Internet Optins. 2. In the General tab, click Languages. Figure 7. 3. In the Language Preference dialg bx, click Set Language Preferences. 2018 Aras Crpratin All Cpyrights Reserved. 15
Figure 8. 4. Click Add a Language. 5. Select a language such as Japanese [ja-jp]. 6. Click Add (bttm right crner). 7. Select the language bx and click Mve up t mve the language bx at the tp. Figure 9. 8. Clse the brwser. 9. Lgin t Aras Innvatr as administratr/innvatr. 10. Cnfirm that Japanese Language is applied. 2.7 Clsing Tear-ff Windw Causes IE t Crash Clsing the tear-ff windw can lead the Internet Explrer windw t crash. The cause behind the crash is the Hang Resistance feature. By default, the Hang Resistance feature is enabled in Internet Explrer 9 (IE9). This leads t lng asynchrnus requests and causes the crash in IE9. 2018 Aras Crpratin All Cpyrights Reserved. 16
T reslve this issue, the Hang Resistance feature needs t be disabled. Yu can disable the feature by setting the HangRecvery value t 0 in the registry key. T fix this issue, use the fllwing prcedure: 1. On the client PC, click Start, type regedit. The Registry Editr windw appears. 2. In the left pane, navigate t HKEY_CURRENT_USER --> Sftware --> Micrsft --> Internet Explrer --> Main. 3. In the left pane, click New --> DWORD (32-bit value) t create a new D-Wrd. 4. Set the fllwing values: Figure 10. Type: REG_DWORD Name: HangRecvery Value: 0 5. Click File --> Exit t clse the Registry Editr windw. 2.8 Requests t a web applicatin cause a timeut errr When yu send many cncurrent requests that have the same SessinId t an ASP.NET 4web applicatin, sme requests may result in a timeut errr. The errr is due t sme f the requests getting stuck in RequestAcquireStage. This is a knwn issue fr.net 4 n Windws Server 2012. Micrsft recmmends installing the fllwing htfix t fix the issue: http://supprt.micrsft.cm/kb/2828842. 2018 Aras Crpratin All Cpyrights Reserved. 17
2.9 Nte abut Aras PDF Viewer Aras PDF Viewer is a feature included in Aras Innvatr t display PDF dcuments as part f the Visual Cllabratin feature. Hwever, the technlgy used t make feature display PDFs is brwser specific. Users may experience differences in behavir when lading in Internet Explrer vs FireFx r Chrme. While all brwsers prvide the same functinality, the user experience will be slightly different. 2018 Aras Crpratin All Cpyrights Reserved. 18