RAID Controller Installation Guide

RAID Controller Installation Guide Document Number 60001075 Second Edition March 2003 The RAID Controller Installation Guide explains how to install and configure a RAID Controller in an Omvia Media Server. It also explains where to locate additional information about the RAID Controller. The Redundant Array of Inexpensive Disks (RAID) Controller is installed in an Omvia Media Server to provide redundant disk capacity. The RAID Controller distributes data across a set of disk drives and allows the data to be recovered if one of the disk drives fails. The audience for this document is personnel responsible for installing and maintaining Omvia Media Server hardware. This document discusses the following topics: Function of the RAID Controller on page 4 Product Documentation on page 6 Specifications on page 7 Installation Checklist on page 9 Configuring the CPU BIOS on page 11 Installing the RAID Controller Board on page 11 Configuring the Adaptec RAID Controller Setup on page 14 Obtaining Device Drivers on page 17 Installing Windows NT on page 18 Installing Windows 2000 on page 19 Installing Storage Manager and Storage Manager Pro on page 21 Using Storage Manager and Storage Manager Pro on page 22 Finding Additional Information on page 23 60001075, Second Edition RAID Controller Installation Guide 1

Copyright 2003 Intervoice, Inc. All rights reserved. Trademarks of Intervoice, Inc. and/or its affiliates: Names and marks for products provided by the Company s suppliers are used herein for identification purposes and may be trademarks of their respective companies. Windows NT and Windows 2000 are registered trademarks of Microsoft. The Apache Software License, Version 1.1 Copyright 2000 2001 The Apache Software Foundation. All rights reserved. Java Runtime Environment Versions 1.2, 1.3, and 1.4 are products of Sun Microsystems, Inc. All rights reserved. Please refer to the license agreement on your system. No part of this document may be reproduced without the written permission of Intervoice, Inc. The information in this document explains how to install and configure a RAID Controller in an Omvia Media Server. It also explains where to locate additional information about the RAID Controller. It includes InterSoft version 3.2. If other versions are used, additional documentation may be required. This document was previously released in June 2001. This is the second edition of this document, March 2003. Any comments or suggestions concerning this publication should be directed to: Technical Documentation Department Intervoice, Inc. 17811 Waterview Parkway Dallas, Texas 75252 Telephone: (972) 454-8000 Fax: (972) 454-8505 E-mail: document.feedback@intervoice.com For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at www.intervoice.com. 2 RAID Controller Installation Guide 60001075, Second Edition

Summary of Changes The major revisions to this document are summarized below: Changes Procedures for obtaining device drivers were broken out for Windows NT drivers and Windows 2000 drivers. Procedures for installing the operating system were broken out into Windows NT and Windows 2000. Additions A graphic showing the proper placement of boards in the system was added on page 5. A graphic showing the adapter cable was added on page 12. Procedures for configuring the Adaptec RAID Controller setup were added on page 14. Topics for installing and using Adaptec Storage Manager and Storage Manager Pro were added beginning on page 21. 60001075, Second Edition RAID Controller Installation Guide 3

Function of the RAID Controller The Adaptec TM product name for the RAID Controller is SCSI RAID 2100S TM. The function of the RAID Controller (shown in Figure 1 below) is to combine multiple disk drives into an array of disk drives to obtain performance, capacity, and reliability that exceeds that of a single large drive. The array of drives appears to the host computer as a single logical drive. Figure 1. RAID Controller The RAID Controller can be installed in a PCI slot close to the CPU on an Omvia Media Server. 4 RAID Controller Installation Guide 60001075, Second Edition

Figure 2 shows the proper arrangement of boards in an Omvia Media Server. Back CPU System Security Key Offboard SCSI Card RAID Card Front Figure 2. Arrangement of Boards RAID Level 5 The RAID Controller is capable of supporting RAID Levels 0, 1, 0/1, 5, and 0/5. However, Intervoice supports only RAID Level 5 at this time. RAID Level 5 allows data to be striped (divided) block by block across multiple disks. Parity data is also spread out over multiple disks. RAID Level 5 allows for hot swapping of disks. 60001075, Second Edition RAID Controller Installation Guide 5

Product Documentation Product-specific information not provided in this document is available in the product documentation on the Adaptec SCSI RAID CD-ROM. Table 1 provides a guide to locating the information available in the product documentation. Table 1. Product Documentation For information about... Using the Adaptec SCSI RAID CD-ROM and installing device drivers and software Configuring and installing the RAID Controller Using the Storage Manager Pro Java application to manage the controller and storage subsystem Using the Storage Manager Pro software and creating disk arrays Using the Storage Manager on ROM (SMOR) utility, Adaptec Storage Manager software, and the RAIDUTIL command line utility Using the Storage Manager software, using SCSI devices, and creating disk arrays See... SCSI RAID Family Quick Start Guide SCSI RAID Installation Guide Storage Manager Pro User s Guide Storage Manager Pro Online Help Storage Management Software User s Guide Storage Manager Online Help 6 RAID Controller Installation Guide 60001075, Second Edition

Specifications Technical Specifications This topic describes the technical, general, and electrical and mechanical specifications of the RAID Controller. The table below provides the technical specifications of the RAID Controller: Technical Specifications Data Transfer Rate External Connectors Internal Connectors Bus Type Up to 160 Mbps per channel One 68-pin, very high density cable interconnect (VHDCI) One 68-pin high density 32-bit, 33-MHz PCI General Specifications The table below provides the general specifications of the RAID Controller: General Specifications RAID Levels 0, 1, 0/1, 5, 0/5 Cache Memory Key RAID Features 32 MB (expandable to 128 MB) Online capacity expansion Immediate RAID availability (background initialization) Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) drive error tracking support Salient Enclosure Services/SCSI Accessed Fault-Tolerant Enclosures (SES/SAF-TE) environment tracking support 60001075, Second Edition RAID Controller Installation Guide 7

Electrical and Mechanical Specifications The table below provides the electrical and mechanical specifications of the RAID Controller: Electrical and Mechanical Specifications Board Dimensions Half-size card, 4.2 (h) x 6.85 (w) Power Consumption 4 amps @ +5V Operating Characteristics 32 F to 131 F (0 C to 55 C) 8 RAID Controller Installation Guide 60001075, Second Edition

Installation Checklist The checklist below provides a general guide as you install the RAID Controller: RAID Controller Installation Checklist Unpack the RAID Controller Board Verify all equipment has been received. Remove all equipment from the box. Determine whether any equipment was damaged in shipment. Save all boxes for exchanging components during upgrades. Configure the CPU BIOS Disable the CPU on-board SCSI controller. Install the RAID Controller Board Install the board. Connect the SCSI cable. Connect the adapter cable. Configure the Adaptec RAID Controller Setup Select the RAID level. Select the disk drives. Save the new configuration. Restart the system. Obtain Device Drivers For Windows NT, create the device driver diskette from the Drivers\SCSI\Adaptec-Raid directory on the Windows NT Server w/sp6a CD-ROM. OR For Windows 2000, create the device driver diskette from the Drivers\Scsi_Dpti2o_Raid_2000s directory on the Windows 2000 w/sp3 CD-ROM. 60001075, Second Edition RAID Controller Installation Guide 9

RAID Controller Installation Checklist (continued) Install Windows NT Specify the appropriate SCSI adapter. Install the appropriate device drivers. OR Install Windows 2000 Specify the appropriate SCSI adapter. Install the appropriate device drivers. Install Storage Manager and Storage Manager Pro Configure the system. 10 RAID Controller Installation Guide 60001075, Second Edition

Configuring the CPU BIOS The on-board SCSI controller on the CPU must be disabled for the RAID Controller to function properly. For information on disabling the on-board SCSI controller for your specific CPU, refer to the CPU Board Installation Guide. Installing the RAID Controller Board The RAID Controller can be installed in a PCI slot close to the CPU on an Omvia Media Server. To install the RAID Controller board, follow these steps: 1 Turn the Omvia Media Server power off. 2 Remove the cover and set it aside. 3 Locate a PCI slot close to the CPU in the Omvia Media Server chassis. 4 Install the RAID Controller board in the PCI slot by placing the gold-fingered connectors above the slot and pressing firmly until the board is fully seated. 5 Install the board retaining screw at the top end of the board to secure the board in the chassis. 60001075, Second Edition RAID Controller Installation Guide 11

6 The RAID Controller uses the SCSI cable that is normally connected to the CPU board. To connect the SCSI cable to the RAID Controller: a b Detach the SCSI cable from the CPU board. Attach the SCSI cable to the J10 connector (Figure 3) on the SCSI RAID Controller. J10 connector Figure 3. J10 Connector (SCSI) If your system does not have the adapter cable, disregard step 7 on page 13. The activity light is a convenience, but is not essential for proper system function. The 4-pin connector on the adapter cable (shown in Figure 4) controls the H-Disk activity light on the Omvia Media Server. This adapter cable must be attached to the P6 connector on the RAID Controller. 4-pin connector Figure 4. Adapter Cable 12 RAID Controller Installation Guide 60001075, Second Edition

7 To attach the adapter cable to the RAID Controller: a b Detach the adapter cable from the P12 connector on the CPU board. Plug the adapter cable into the P6 connector (pins 1 and 2) on the RAID Controller, as shown in Figure 5. Pin 1 Pin 2 P6 connector Figure 5. P6 Connector 8 Replace the Omvia Media Server cover. 9 Turn on the Omvia Media Server. 60001075, Second Edition RAID Controller Installation Guide 13

Configuring the Adaptec RAID Controller Setup For more information about RAID levels, refer to the Adaptec documentation. The Adaptec RAID Controller setup configures the RAID level and the disk drives to be used for RAID. This topic explains how to configure the RAID Controller setup to use RAID Level 5. To configure the RAID Controller setup, follow these steps: 1 During the power-on self test at system startup, press <Ctrl><A>. The Adaptec menu appears. 2 To navigate to the right pane (the SmartROM Configuration tab), press <Tab>. 3 Use the arrow keys to navigate through the screen. Select Default to accept the default settings, and press <Enter>. 4 Press <Tab> to navigate back to the left pane. 14 RAID Controller Installation Guide 60001075, Second Edition

5 Select RAID > Create from the menu. Do this by pressing <Alt R>, then press <C>. The RAID type window appears. To reach the commands on the Adaptec menu bar, press <Alt><highlighted red letter>. To choose menu options, select the first letter of the option. 6 Select RAID 5 (Fault tolerance, Higher capacity), and ensure that 32 KB appears as the Stripe size. If it does not, use the arrow keys to adjust the amount. 7 Select Ok, and press <Enter>. The Eligible Devices tab appears. 8 Use the arrow keys to navigate to each drive that appears, then press the space bar to select each one. Follow the sequence below: <space bar><down arrow> <space bar><down arrow> <space bar><down arrow> When all the drives are selected, check marks appear to their left. 60001075, Second Edition RAID Controller Installation Guide 15

9 Press <Tab> to navigate to Done, and press <Enter>. The SmartROM Configuration tab reappears. Notice the new RAID choice that appears in the left pane: (0,0,0,0)RAID-5 10 With the new RAID option highlighted, select File > Set System Configuration from the menu. (Press <Alt><F>, then <S>.) The Configuration Changes window appears, with the message The configuration will not fully take effect until after a reboot is performed. 11 Select Ok and press <Enter>. 12 Select File > Exit from the menu. (Press <Alt><F>, then <X>.) 13 At the message, Are you sure you want to exit?, select Ok and press <Enter>. 14 On the next system startup, press <Ctrl><A>. The system builds the disk array. Projected Wait Time Building the RAID is a slow process. Depending on your CPU and hard drive sizes, this build usually takes around four hours. 16 RAID Controller Installation Guide 60001075, Second Edition

Obtaining Device Drivers Windows NT Windows 2000 Device driver files for the RAID Controller are located on the Windows NT w/sp6a CD-ROM or the Windows 2000 w/sp3 CD-ROM. Driver files differ according to the operating system installed. To create a floppy disk containing the Windows NT device driver files, follow these steps: 1 On a different computer than the one where the RAID is being built, insert the Windows NT Server w/sp 6a CD-ROM into the drive. 2 Navigate to the <CD drive>:\drivers\scsi\adaptec-raid directory. This directory contains the device driver files. 3 Copy the entire contents of the directory to a diskette. You will use this disk to supply the device drivers when you install Windows NT (see page 18). To create a floppy disk containing the Windows 2000 device driver files, follow these steps: 1 On a different computer than the one where the RAID is being built, insert the Windows 2000 Server w/sp 3 CD-ROM into the drive. 2 Navigate to the <CD drive>:\drivers\scsi_dpti2o_raid_2000s directory. This directory contains the device driver files. 3 Copy the entire contents of the directory to a diskette. You will use this disk to supply the device drivers when you install Windows 2000 (see page 19). 60001075, Second Edition RAID Controller Installation Guide 17

Installing Windows NT To install Windows NT, follow these steps: 1 Create the device driver diskette for Windows NT (see page 17). Follow the steps in Chapter 3 of the Loading System Software (Windows NT) document as you are completing the steps in this topic for full details of the operating system installation. 2 Load the boot disks for Windows NT. System setup starts automatically. 3 When the Windows NT Setup screen appears, press <Enter> to continue. 4 Press <Enter> so the system can detect any mass storage devices on your system. 5 At the next screen, press <S> to select To specify additional SCSI adapters, CD-ROM drives, or special disk controllers... A screen displays the message, You have asked to specify an additional SCSI adapter, CD-ROM drive, or special disk controller for use with Windows NT. 6 Ensure that Other (Requires disk provided by a hardware manufacturer) is highlighted. 7 Insert the Adaptec device driver diskette (see page 17), and press <Enter>. The next screen displays the message You have chosen to install a SCSI adapter, CD-ROM drive, or special disk controller provided by a hardware manufacturer. The selection defaults to Adaptec I20 Raid Host Adapter for NT 4.0. 8 Press <Enter> to select the default. 18 RAID Controller Installation Guide 60001075, Second Edition

Installing Windows 2000 9 Follow the prompts to continue loading Windows NT. When formatting completes, you are prompted again for the Adaptec device driver diskette. 10 Insert the Adaptec device driver diskette (see page 17), and install the appropriate device drivers. To install Windows 2000, follow these steps: 1 Create the device driver diskette for Windows 2000 (see page 17). Follow the steps in Chapter 2 of the Loading System Software (Windows 2000) document as you are completing the steps in this topic for full details of the operating system installation. System setup starts automatically. See the note below. Important At the initial Windows 2000 Setup screen, watch closely for a message on the bottom bar that says, Press F6 if you need to install a third party SCSI or RAID driver. If you do not press F6, you will not receive the necessary prompts later in the installation and will have to reboot and begin again. 2 Press <F6>. The next screen appears several minutes later. At this screen, the following message appears: Setup could not determine the type of one or more mass storage devices installed in your system, or you have chosen to manually specify an adapter. Currently, Setup will load support for the following mass storage devices: <none> You must now specify the disk controller by reading it from the manufacturer s diskette. 60001075, Second Edition RAID Controller Installation Guide 19

3 Press <S> to detect the controller from the diskette. A screen displays the message, You have asked to specify an additional SCSI adapter, CD-ROM drive, or special disk controller for use with Windows 2000. 4 Press <Enter> to continue. A screen displays the message, Please insert the disk labeled Manufacturer-supplied hardware support disk into Drive A: *Press ENTER when ready. 5 Insert the device driver diskette (page 17), and press <Enter>. The system detects the Adaptec I20 RAID Host Adapters for Windows 2000. 6 Press <Enter>. The previous screen reappears, and <none> is replaced with the Adaptec I20 RAID Host Adapter. 7 Press <Enter> to continue. 8 Insert Setup Boot Disk #3 and continue to follow the installation steps from the Loading System Software (Windows 2000) document. Because you will be prompted to insert the device driver diskette again, keep it nearby. 9 Further into the installation, the system prompts you to accept an unsigned driver. Click Yes to accept it. The rest of the procedure is identical to the installation in the Loading System Software (Windows 2000) document. 20 RAID Controller Installation Guide 60001075, Second Edition

Installing Storage Manager and Storage Manager Pro Adaptec s Storage Manager Pro provides an interface to Adaptec RAID configuration while the operating system is running. Storage Manager must be installed before Storage Manager Pro. If hardware should fail, the system emits a loud beep until the condition is corrected. Storage Manager Pro can control the beep. To install Adaptec Storage Manager Pro, follow these steps: 1 Insert the Adaptec Storage Manager CD-ROM. 2 When the first window appears, select Storage Manager from the list, and continue to accept the defaults. 3 Restart the system. 4 Re-insert the Adaptec Storage Manager Pro CD-ROM and let it auto-run. 5 When the first window appears, select Storage Manager Pro from the list and continue to accept the defaults. 6 Restart the system. 60001075, Second Edition RAID Controller Installation Guide 21

Using Storage Manager and Storage Manager Pro If an alarm should begin alerting you to a hardware failure, Storage Manager Pro allows you to shut off the alarm. In addition, Storage Manager Pro can identify which disk in the array is experiencing problems. When you give this information to Intervoice technical support, they can issue you a replacement based on the criteria you provide from Storage Manager. To use Storage Manager Pro, follow these steps: 1 From the desktop, select Start > Programs > Adaptec Storage Manager Pro. The Adaptec Storage Manager Pro Login window appears. 2 Enter the following: Login Name: Administrator Password: adaptec (all lowercase) 3 Click Login. The Storage Manager Pro System Browser window appears. 4 In the ADAPTEC 2100S (HBA) area, click Silence Alarm. 22 RAID Controller Installation Guide 60001075, Second Edition

Finding Additional Information Intervoice Documentation This topic explains how to find additional Intervoice product documentation. Intervoice provides its standard product documentation in online format: Adobe Acrobat.pdf files and Windows HTML Help.chm files. Use Adobe Acrobat Reader with Search version 4 or later and Internet Explorer version 4 or later. For more information, go to these Web sites: http://www.adobe.com and http://msdn.microsoft.com. View the online product documentation (as applicable per product): Web site: http://www.intervoice.com/support/techinfo/ Product CD-ROM: Documentation directory Product GUI: Help menu System: INTV\DOCS directory Any comments or suggestions concerning this publication should be directed to: Technical Documentation Department Intervoice, Inc. 17811 Waterview Parkway Dallas, Texas 75252 Telephone: (972) 454-8000 Fax: (972) 454-8505 E-mail: document.feedback@intervoice.com For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at: www.intervoice.com. 60001075, Second Edition RAID Controller Installation Guide 23

Related Intervoice Documents The following documents contain useful information about your product. Loading System Software (Windows 2000) (InterSoft version 3) Doc Number 60001013 Describes how to install Windows 2000 and InterSoft software. It also describes how to set up, configure, and backup both direct and reseller systems. Loading System Software (Windows NT) (InterSoft versions 2.3 and 3) Doc Number 60000750 Describes how to install Windows NT Server and InterSoft software. It also describes how to set up, configure, and backup both direct and reseller systems. CPU Board Installation Guide Doc Number 60000803 Explains how to remove, install, and configure CPU boards in the system. It also includes instructions on setting BIOS specifications. This document is intended for customers and system installers. 24 RAID Controller Installation Guide 60001075, Second Edition