PCCW mobile SMS Web Access 2.0 User Guide

PCCW mobile SMS Web Access 2.0 User Guide Version 2.1.2 11 March 2011 Version: 2.1.2

Table of Content 1 Introduction... 4 2 General... 5 2.1 Getting started... 5 2.2 Login/Logout... 5 2.3 Switch between normal and secure access... 6 2.4 Switch between languages... 6 2.4.1 Switch during login... 7 2.4.2 Switch after login... 7 2.5 Change password... 8 3 Sending Message... 9 3.1 Compose message... 9 3.1.1 UEMO Filtering... 12 3.2 Checking on Outbox... 13 3.2.1 Outbox information... 14 3.2.2 Status of sent messages... 14 3.2.3 View full message content... 15 3.2.4 Search message... 16 3.2.5 Delete message... 17 3.2.6 Show deleted message... 18 3.2.7 Show scheduling message... 19 3.2.8 Update scheduled message... 20 3.2.9 Cancel scheduled message... 22 3.2.10 Export Outbox message... 24 3.3 Batch Upload... 28 3.3.1 UEMO Filtering... 31 3.4 Batch Upload Status... 32 3.4.1 Batch upload status information... 33 3.4.2 Delete batch... 33 3.4.3 Show deleted batch... 34 3.4.4 Confirm unconfirmed batch... 35 3.4.5 View batch detail... 37 3.4.6 Cancel batch... 40 4 Receiving Message... 42 4.1 Inbox information... 42 4.2 View full message content... 43 4.3 Search message... 44 4.4 Delete message... 44 4.5 Show deleted message... 45 4.6 Export Inbox message... 46 5 Message Template... 50 5.1 Message template information... 50 5.2 Create message template... 51 5.2.1 Adding dynamic field in message template... 53 5.2.2 Filling dynamic field in template when composing message... 55 5.3 Delete message template... 60 5.4 Edit message template... 61 6 Phone Book... 62 6.1 Phone book information... 62 6.2 Create contact in phonebook... 63 6.3 Create group in phonebook... 64 Version: 2.1.2 Page 2 of 85

6.4 Import phonebook... 65 6.5 Export phonebook... 66 6.6 Search contact/group in phonebook... 67 6.7 Delete contact/group in phonebook... 68 6.8 Edit contact/group in phonebook... 68 7 File Format... 69 7.1 Batch Upload Recipient File... 69 7.2 Batch Upload Status Batch Detail... 71 7.3 Inbox Message Log... 72 7.4 Outbox Message Log... 73 7.5 Phone Book Import/Export... 74 7.6 Open exported file... 75 8 Supervisor Mode... 79 8.1 Subordinate Batch Status... 80 8.2 Subordinate Inbox... 81 8.3 Subordinate Outbox... 82 9 FAQ... 83 10 Service Information... 85 Version: 2.1.2 Page 3 of 85

1 Introduction PCCW mobile provides SMS service to corporate customers on the web for sending SMS to and receiving SMS from mobile subscribers. This document serves as the user guide of the PCCW mobile SMS Web Access 2.0, it describes the features of SMS Web Access 2.0 to the audiences and let them use the web interface more efficiently. Version: 2.1.2 Page 4 of 85

2 General 2.1 Getting started Use a web browser to go to the below URL: The web user interface URL is http://wfm.pccwmobile.com 2.2 Login/Logout Figure 1 Login page 1) Input your username and password, then press the OK button (Figure 1). 2) If either the username or password is incorrect, the Invalid login page (Figure 2) will be shown. If login is successful, the head page after login will be shown (Figure 3). 3) After login, you can logout by clicking the logout button at the header of each page (as illustrated in Figure 3). Version: 2.1.2 Page 5 of 85

Figure 2 - Invalid login Figure 3 - Head page after login 2.3 Switch between normal and secure access The system will adopt secure mode (HTTPS) by default. You can uncheck the secure access option on the login page if you prefer using normal mode (HTTP) (secure mode requires higher processing ability from your desktop because of data encryption. You can switch to normal mode if the speed is too slow and if you do not need data encryption during transmission). 2.4 Switch between languages You can switch user interface language on the login page or page header after login. Version: 2.1.2 Page 6 of 85

2.4.1 Switch during login Figure 4 - Login page (switch language) Click on the desired language (highlighted on Figure 4). 2.4.2 Switch after login Figure 5 - Head page (switch language) Click on the desired language (highlighted in Figure 5) at the header. Version: 2.1.2 Page 7 of 85

2.5 Change password 1) Click on Options (Figure 6) 2) Enter old password, new password, and then confirm new password (Figure 7) Figure 6 - Click Options at Head Page Figure 7 - Change Password Version: 2.1.2 Page 8 of 85

3 Sending Message 3.1 Compose message By following the steps below, you can send a message to mobile users. 1) Click the SMS tab 2) Click Compose message in the menu on the left (Figure 8) Figure 8 - Compose message 3) A message can be sent to multiple recipients. Recipients can be added by clicking on a contact in the phonebook on the right or entering a recipient s mobile number. Each recipient should be separated by semicolon (;) Version: 2.1.2 Page 9 of 85

Note: Recipient number format: +[country code][area code][phone number], eg +63 18 9499900 The +852 country code is not necessary for Hong Kong numbers Use a semi-colon (ie ;) to separate recipient entries Support up to 200 recipients 4) Enter the message content. The total number of characters and number of available characters/sms are shown below the content box (max 765 characters for Eng, 335 characters for Chi), you can insert a message template by clicking the Template button at the top-right corner of the content box (refer to section 5 for details of message template) 5) [Schedule Message] Check the radio button beside Date, choose the send date and time for schedule message (Figure 9), skip this step for sending immediately (Keep the radio button beside Immediately checked). Figure 9 - Schedule message Version: 2.1.2 Page 10 of 85

Note: Max schedule date is 14 days from the current date 6) [UEMO (Don-Not-Call Registers)] Check the checkbox of UEMO (Do- Not-Call Registers) Filtering to enable such feature (Figure 10), refer to 3.1.1 for details. Figure 10 Enable UEMO filtering Version: 2.1.2 Page 11 of 85

7) Press Submit to send the message. If a message is sent, a result message would be shown (Figure 11) Figure 11 - Message sent 3.1.1 UEMO Filtering The Unsolicited Electronic Messages Ordinance (UEMO) has fully commenced on 22 December 2007. Senders of commercial electronic messages are required not to send commercial electronic message to any telephone number registered in the Do-not-call Registers starting from the tenth working day of its registration, unless consent has been given by the registered user of the relevant telephone number. The UEMO filtering is provided to follow such ordinary. When enabled, system would check the recipient against the Do-not-call Registers list provided by OFTA. If the recipient number exists in the list, then the message would not be sent out, and the status of such record in the Outbox would be Filtered. Version: 2.1.2 Page 12 of 85

3.2 Checking on Outbox After sending message, there would be records appear in the Outbox (housekeep for 3 months). Figure 12 Outbox 1) Click the SMS tab 2) Click Outbox in the left-hand menu 3) The Outbox will be shown (Figure 12) Version: 2.1.2 Page 13 of 85

3.2.1 Outbox information In the list (as shown in Figure 12), each row represents a message (whether single or long SMS) to a recipient. Below shows the detail of each record: Recipient The name of the recipient (if defined in phone book) Recipient Number The mobile number of the recipient Content The message content Send/Scheduled Time The time user submits or schedule the message Delivery/Expired Time The time when message reaches final state (e.g. delivered, expired) Status The Status of the message, refer to below table for details 3.2.2 Status of sent messages Scheduling Sent Delivered Partially Delivered Failed Expired Rejected Barred Filtered Cancelled User scheduled the message to be sent out in a future time Message has been successfully sent out to the destination operator (or inter/international carrier), and awaiting for the result Message delivered to recipient successfully User sent out a long SMS (longer than standard) that would be delivered in separated SMS within standard SMS length. However, some of the SMS delivered successfully, bur the others are not. Message sent to the destination operator (or inter/international carrier), however the destination SMSC returned Fail status to the system Message sent to the destination operator (or inter/international carrier), however it could not be delivered to the mobile (e.g. mobile turned off or not in coverage). Destination SMSC retried for several times but still not successful until the expiry (if the expiry not specified by user, the default is 7 days for PCCW mobile numbers and 3 days for other numbers) Message sent to the destination operator (or inter/international carrier), however the destination operator rejected this message request Recipient of the message is a non-pccw mobile number, however this user is allowed to send message to PCCW mobile number only The recipient of the message has registered at OFTA Don-Not-Call list, before sending the message the system checked against the DNC list and so filtered out the message request After scheduled the message but not yet sent out, user cancelled the request by clicking on of the message in the outbox Version: 2.1.2 Page 14 of 85

3.2.3 View full message content The content may be too long to show on the outbox page, to view the full content, click on the content of the corresponding message (Figure 13) Figure 13 - Show Full Message Content Version: 2.1.2 Page 15 of 85

3.2.4 Search message User can search specific message according to the below criteria: Figure 14 - Searching on SMS Outbox From / To Content Quick search Recipient The send/scheduled date of the message The keywords contained in the message content The message status, select from a drop down list All search for all messages Scheduling search scheduled message Sent search sent message Delivered search delivered message Partially Delivered search partially delivered message Failed search failed message Expired search expired message Rejected search rejected message Barred search barred message Filtered search filtered message Cancelled search cancelled message The mobile number of recipient After entered all searching criteria, click on the Search button to start the searching. Version: 2.1.2 Page 16 of 85

3.2.5 Delete message 1) Check on the checkbox of the message to be deleted (or check on the checkbox at the header to select all messages) 2) Click on the Delete button 3) The selected SMS message(s) has/have been deleted. would be shown (Figure 15) Figure 15 - Message deleted Version: 2.1.2 Page 17 of 85

3.2.6 Show deleted message The deleted messages are hidden in default, to show them in the list, check on the Show deleted checkbox on the top-right corner (Figure 16). The deleted message would be shown in grey color. Figure 16 - Show deleted message in Outbox Version: 2.1.2 Page 18 of 85

3.2.7 Show scheduling message The scheduled messages are hidden in default, to show them in the list, check on the Show scheduling checkbox on the top-right corner (Figure 17). Figure 17 - Show scheduling message in Outbox Version: 2.1.2 Page 19 of 85

3.2.8 Update scheduled message 1) Check on Show scheduling to show the scheduled message 2) Click on (Figure 18) 3) Edit the content and schedule date/time of the message (Figure 19) Figure 18 - Update Scheduled Message Version: 2.1.2 Page 20 of 85

Figure 19 - Edit scheduled SMS Version: 2.1.2 Page 21 of 85

3.2.9 Cancel scheduled message 1) Check on Show scheduling to show the scheduled message 2) Click on (Figure 20) 3) Click on OK to cancel the scheduled message (Figure 21) Figure 20 - Cancel Scheduled Message Version: 2.1.2 Page 22 of 85

Figure 21 - Confirm Canceling Scheduled Message Version: 2.1.2 Page 23 of 85

3.2.10 Export Outbox message 1) Click on the Export button (Figure 22) Figure 22 - Click on Export Version: 2.1.2 Page 24 of 85

2) Confirm by pressing OK button (Figure 23) Figure 23 - Confirm Export Outbox Messages Version: 2.1.2 Page 25 of 85

3) Click on Download button (Figure 24) Figure 24 - Download Outbox Messages Note: For exporting a lot of records, it may need to process for several minutes between steps 2 and 3. Please be patient to wait for the processing. Version: 2.1.2 Page 26 of 85

4) Click on Save button to save the export file in PC (Figure 25) Figure 25 - Save Outbox Messages to PC Version: 2.1.2 Page 27 of 85

3.3 Batch Upload 1) Click the SMS tab 2) Click Batch upload in the left-hand menu (Figure 26) Figure 26 - Batch Upload 3) Enter the message content (enter [?] for dynamic field, see section 7.1 for details) 4) Click Browse to choose recipient file 5) Check/uncheck the checkbox of UEMO (Do-Not-Call Registers) Filtering to enable/disable UEMO filtering, refer to 3.3.1 for details. 6) Choose your file s encoding format. 7) Choose Immediately for start time, or enter the start date/time (Max 14 days from current date) 8) Choose from network default for default validity period, or define your own validity time (minimum: 5 min, maximum: 7 days) 9) Press the Submit button. 10) Our system will analyze your file and provide the result (Figure 27) Version: 2.1.2 Page 28 of 85

Figure 27 - Batch upload submitted Version: 2.1.2 Page 29 of 85

11) After validating the batch upload, a message would be prompted for preview and confirmation (Figure 28) Figure 28 - Batch upload validation completed Version: 2.1.2 Page 30 of 85

12) Verify the batch upload result, preview the first 5 records, click Confirm to send the message (Figure 29) Figure 29 - Batch upload preview and confirm Note: For uploading a file with a lot of recipients, it may need to process for several minutes at step 9. Please be patient to wait for the processing. Maximum no. of recipients is 20,000 Maximum file size of recipient file is 3MB 3.3.1 UEMO Filtering The Unsolicited Electronic Messages Ordinance (UEMO) has fully commenced on 22 December 2007. Senders of commercial electronic messages are required not to send commercial electronic message to any telephone number registered in the Do-not-call Registers starting from the tenth working day of its registration, unless consent has been given by the registered user of the relevant telephone number. The UEMO filtering is provided to follow such ordinary. When enabled, system would check the recipient against the Do-not-call Registers list provided by OFTA. If the recipient number exists in the list, then the message would not be sent out, and the status of such record would be Filtered. Version: 2.1.2 Page 31 of 85

3.4 Batch Upload Status User can check back the batch upload status at the Batch Upload Status page. 1) Click the SMS tab 2) Click Batch upload status in the left-hand menu (Figure 30) Figure 30 - Batch Upload Status Version: 2.1.2 Page 32 of 85

3.4.1 Batch upload status information In the list (as shown in Figure 30), each row represents a batch of message sending. Below shows the detail of each record: Ref ID Submission Time Delivery Time Total Recipients no. (SMS no.) Delivered Recipients no. (SMS no.) Fail Recipients no. Batch reference number The time when batch submitted The time to start sending out the message in the batch Total number of recipients in the batch (total number of SMS in this batch) Number of recipients that the message has been delivered to (number of SMS that has been delivered) Number of recipients that the message is failed to sent to 3.4.2 Delete batch 1) Check on the checkbox of the batches to be deleted (or check on the checkbox at the header to select all batches) 2) Click on the Delete button 3) The selected job(s) has/have been deleted. would be shown (Figure 31) Figure 31 Batch Deleted Version: 2.1.2 Page 33 of 85

3.4.3 Show deleted batch The deleted batches are hidden in default, to show them in the list, check on the Show deleted checkbox on the top-right corner (Figure 32). The deleted message would be shown in grey color. Figure 32 - Show Deleted Version: 2.1.2 Page 34 of 85

3.4.4 Confirm unconfirmed batch When user has not confirmed a batch during batch upload complete notification (see Figure 28 in section 3.3), he/she can do so in Batch upload status 1) Click on of the unconfirmed batch (Figure 33) 2) Verify the batch upload result, preview the first 5 records, click Confirm to send the message (Figure 34) Figure 33 - Click to enter Confirm/Cancel Page Version: 2.1.2 Page 35 of 85

Figure 34 - Confirm/Cancel Batch Version: 2.1.2 Page 36 of 85

3.4.5 View batch detail To download the detail of a batch: 1) Click on of the batch (Figure 35) 2) Click on OK to confirm exporting the batch detail (Figure 36) 3) After a while, the export would be completed, click on the Download button to download the file (Figure 37) 4) Click on the Save button to save the file in PC (Figure 38) Figure 35 - Click to Download Batch Detail Version: 2.1.2 Page 37 of 85

Figure 36 - Click OK to Confirm Download Figure 37 - Download Batch Detail Version: 2.1.2 Page 38 of 85

Figure 38 - Save Batch Detail to PC Note: For downloading a batch detail with a lot of messages, it may need to process for several minutes between steps 2 & 3. Please be patient to wait for the processing. Version: 2.1.2 Page 39 of 85

3.4.6 Cancel batch If user would like to cancel a batch: 1) Click on of the batch (Figure 39) 2) The selected job has been cancelled would be shown (Figure 40) Figure 39 - Click to Cancel Batch Version: 2.1.2 Page 40 of 85

Figure 40 Batch Cancelled Note: Messages that have already been sent could not be cancelled Version: 2.1.2 Page 41 of 85

4 Receiving Message All messages sent/replied from mobile users to web user could be found in the inbox (Figure 41) 1) Click the SMS tab 2) Click Inbox in the left-hand menu 3) The Inbox will be shown (Figure 41) Figure 41 - Inbox 4.1 Inbox information In the list (as shown in Figure 41), each row represents a message (whether single or long SMS) from a mobile user (sender in this case). Below shows the detail of each record: Sender Sender Number Content Receive Time The name of the sender (if defined in phone book) The mobile number of the recipient The message content The time user receives the message Version: 2.1.2 Page 42 of 85

4.2 View full message content The content may be too long to show on the inbox page, to view the full content, click on the content of the corresponding message (Figure 42) Figure 42 - Inbox Full Message Content Note that for those unread message the whole record would be bold (Figure 43) Figure 43 - Unread Message in Inbox Version: 2.1.2 Page 43 of 85

4.3 Search message User can search specific message according to the below criteria: Figure 44 - Searching on SMS Inbox From / To Content Quick search Sender The receive date of the message The keywords contained in the message content The message status, select from a drop down list All search for all messages Unread search unread messages Read search read messages Deleted search deleted message The mobile number of sender After entered all searching criteria, click on the Search button to start the searching. 4.4 Delete message 1) Check on the checkbox of the message to be deleted (or check on the checkbox at the header to select all messages) 2) Click on the Delete button 3) The selected SMS message(s) has/have been deleted. would be shown (Figure 45) Figure 45 - Message Deleted in Inbox Version: 2.1.2 Page 44 of 85

4.5 Show deleted message The deleted messages are hidden in default, to show them in the list, check on the Show deleted checkbox on the top-right corner (Figure 46). The deleted message would be shown in grey color. Figure 46 - Show Deleted Message in Inbox Version: 2.1.2 Page 45 of 85

4.6 Export Inbox message 1) Click on then Export button (Figure 47) Figure 47 - Export Message in Inbox Version: 2.1.2 Page 46 of 85

2) Confirm by pressing OK button (Figure 48) Figure 48 - Confirm Export Inbox Messages Version: 2.1.2 Page 47 of 85

3) Click on Download button (Figure 49) Figure 49 - Download Inbox Messages Note: For exporting a lot of records, it may need to process for several minutes between steps 2 and 3. Please be patient to wait for the processing. Version: 2.1.2 Page 48 of 85

4) Click on Save button to save the export file in PC (Figure 50) Figure 50 - Save Inbox Messages to PC Version: 2.1.2 Page 49 of 85

5 Message Template 1) Click the SMS tab 2) Click Message template in the menu on the left (Figure 51) Figure 51 - Message Template 5.1 Message template information In the list (as shown in Figure 51), each row represents a message template defined previously. Below shows the detail of each record: Template name Template content The name of the template The content of the template Version: 2.1.2 Page 50 of 85

5.2 Create message template 1) Click on the Create button (Figure 52) Figure 52 - Create Message Template Version: 2.1.2 Page 51 of 85

2) Enter the template name 3) Enter the content of the template 4) Click Save to confirm the message template (Figure 53) Figure 53 - Defining Message Template Version: 2.1.2 Page 52 of 85

5.2.1 Adding dynamic field in message template Beside a static message template, user can define a dynamic message template by adding dynamic fields in the content (Figure 54). This dynamic fields can be fill up each time when invoking such message template in composing message (please refer to section for details). Figure 54 - Adding Dynamic Field After clicking on the Add field button, there would be a [X] appears in the content box, where X is the field number, and a field record would be appears below the content box, user can easily refer the field with this record by the field number. Version: 2.1.2 Page 53 of 85

There are 5 types of fields that user can add: Type Format Description Free Text - User can type any characters in a free text field Numeric 0-9 Only numeric characters are allowed Date yyyy-mm-dd User can select a date from calendar Date & time yyyy-mm-dd hh:mm User can select a date from calendar and select the time List xxx/yyy/zzz User can select from a pre-defined list, where xxx, yyy, zzz are the items in the list and separated by / User can also define the default value for each field, but it has to follow the corresponding field format. Below shows an example of a message template (Figure 55): Figure 55 - Message Template sample Version: 2.1.2 Page 54 of 85

5.2.2 Filling dynamic field in template when composing message 1) When composing message, click the Template button to invoke a message template (Figure 56) Figure 56 - Invoking a message template when composing message Version: 2.1.2 Page 55 of 85

2) Select a pre-defined message template from the list (Figure 57 & Figure 58) Figure 57 - Select Template from list Version: 2.1.2 Page 56 of 85

Figure 58 - Select Message Template "Meeting Details" 3) Filling out the dynamic fields and preview the message on the right (Figure 59 - Figure 61) 4) Click Done button when finish to back to Compose page (Figure 62) Version: 2.1.2 Page 57 of 85

Figure 59 - Select Date and Time Figure 60 - Select from List Version: 2.1.2 Page 58 of 85

Figure 61 - Fill Free Text Figure 62 - Finish Filling Message Template Version: 2.1.2 Page 59 of 85

5.3 Delete message template 1) Check on the checkbox of the message template to be deleted (or check on the checkbox at the header to select all message templates) 2) Click on the Delete button (Figure 63) Figure 63 - Delete Message Template Version: 2.1.2 Page 60 of 85

5.4 Edit message template 1) Click on of the corresponding message template (Figure 64) 2) Make necessary changes accordingly 3) Click Save button when finish (Figure 65) Figure 64 - Edit Message Template Figure 65 - Make Change on Message Template Version: 2.1.2 Page 61 of 85

6 Phone Book 1) Click the Phone book tab to show the phonebook entries (Figure 66) Figure 66 - Phone Book 6.1 Phone book information In the list (as shown in Figure 66), each row represents a contact or group. Below shows the detail of each record: Name Mobile number Company Department Name of the contact or group Mobile number of the contact Company of the contact or group Department of the contact or group Version: 2.1.2 Page 62 of 85

6.2 Create contact in phonebook 1) Click the Create contact on the left menu (Figure 67) 2) Fill out information of the contact (Name and Mobile Number are mandatory) 3) Click on Save button when finish (Figure 68) Figure 67 - Create Phone Book Contact Figure 68 - Filling Information of a Contact Version: 2.1.2 Page 63 of 85

6.3 Create group in phonebook 1) Click the Create group on the left menu (Figure 69) 2) Fill out information of the group (Name and at least one Member are mandatory) 3) Click on Save button when finish (Figure 70) Figure 69 - Create Phone Book Group Figure 70 - Filling Information of a Group Version: 2.1.2 Page 64 of 85

6.4 Import phonebook 1) Click the Import on the left menu (Figure 71) 2) Select the contact file 3) Select the encoding of the contact file 4) Click Submit button to start import (Figure 72) Figure 71 - Import Phone Book Figure 72 - Import with Contact File Version: 2.1.2 Page 65 of 85

6.5 Export phonebook 1) Click the Export on the left menu (Figure 73) 2) Click Save button to save the phone book to PC (Figure 74) Figure 73 - Export Phone Book Figure 74 - Save Phone Book to PC Version: 2.1.2 Page 66 of 85

6.6 Search contact/group in phonebook User can search specific contacts/groups according to the below criteria: Figure 75 - Search Contact/Group in Phone Book Drop down list Text box All search in all entries Contact Only search in contacts Group Only search in groups The keywords contained in the contact/group name After entered all searching criteria, click on the Search button to start the searching. Below are quick search options (no need to click Search button: Letters [A-Z] Other Show contact/group with name started with the selected letter Show contact/group with name started with non-alphabet (e.g. Chinese name) Version: 2.1.2 Page 67 of 85

6.7 Delete contact/group in phonebook 1) Check the checkbox of the corresponding contacts/groups (or check on the checkbox at the header to select all) 2) Click on the Delete button to finish (Figure 76) Figure 76 - Delete Contact/Group in Phonebook 6.8 Edit contact/group in phonebook 1) Click on of the corresponding contact/group (Figure 77) 2) Make necessary changes accordingly 3) Click Save button when finish Figure 77 - Edit Contact/Group in Phonebook Version: 2.1.2 Page 68 of 85

7 File Format 7.1 Batch Upload Recipient File The file should be in CSV format. The file encoding can be ASCII, Big5 and UTF-8. If any fields contain a comma (,), then double quotes ( ) should be used to enclose the field. Each row should contain the following field(s): Field name Mandatory Remarks Recipient number Yes - Recipient number format (+[country code][area code][phone no.]) - If for HK local number, no need +852 - Contact name in phone book can t be used Dynamic field 1 No The first [?] in the message Dynamic field 2 No The second [?] in the message : : : : Dynamic field n No The n th [?] in the message : : Note that number of [?] in message should be the same as the number of dynamic fields in the recipient file. Example: Figure 78 - Message in Batch Upload Version: 2.1.2 Page 69 of 85

Figure 79 - Recipient file Figure 80 - Message Preview in Batch Upload Version: 2.1.2 Page 70 of 85

7.2 Batch Upload Status Batch Detail The file is in CSV format Header row: "Recipient","Message","Number of SMS","Status","Delivery/Expired time" Each following row should contain the following field(s): Field name Recipient number Remarks Mobile number of recipient Message The message content sent to the recipient Number of SMS The number of SMS sent to the recipient Status The status of the message (refer to section 3.2.2 for status detail) Delivery/Expired time The time of message delivered/expired Version: 2.1.2 Page 71 of 85

7.3 Inbox Message Log The file is in CSV format Header row: "Message ID","Sender Number","Sender","Content","Status","Receive Time","Deleted" Each following row should contain the following fields: Field name Message ID Remarks The ID of the message Sender number The mobile number of the sender Sender Content Status Receive time Deleted The name of the sender (if found in phonebook) The message content received Status of the message Read Unread The time when receiving the message Whether the record is deleted Version: 2.1.2 Page 72 of 85

7.4 Outbox Message Log The file is in CSV format Header row: "Message ID","Recipient Number","Recipient","Content","Status","Sent/Scheduled Time","Delivery/Expired Time","Deleted" Each following row should contain the following fields: Field name Message ID Remarks The ID of the message Recipient number The mobile number of the recipient Content Status Sent/Scheduled Time Delivery/Expired Time Deleted The message content received Status of the message (refer to section 3.2.2 for status details) The time when the message sent/scheduled The time when the message is delivered Whether the record is deleted Version: 2.1.2 Page 73 of 85

7.5 Phone Book Import/Export The file is in CSV format Header row: "Name","Company","Department","Mobile number","group Name","Remark" Each following row should contain the following fields: Field name Name Remarks The name of the contact Company The company of the contact Department Mobile number Group Name Remark The department of the contact The mobile number of the contact The group name of the contact. For import, if the group does not exist in the phonebook, the system would create it after the import The remarks of the contact Version: 2.1.2 Page 74 of 85

7.6 Open exported file When opening exported file (CSV) with non-ascii characters (e.g. Chinese), user cannot open with MS Excel directly, consequence of which would be improper display of those non-ascii characters. Please follow the below instructions to correctly display the file. 1) Open MS Excel and create a new workbook (Figure 81) Figure 81 - New workbook in Excel Version: 2.1.2 Page 75 of 85

2) Select Menu->Data->Import External Data->Import Data (Figure 82) Figure 82 - Import Data 3) Select the desired file (Figure 83) Figure 83 - Select Source File Version: 2.1.2 Page 76 of 85

4) Select Delimited and corresponding encoding then click Next (Figure 84) Figure 84 - Import Step 1 (Delimited & Encoding) 5) Select Comma as Delimiter and click Finish (Figure 85) Figure 85 - Import Step 2 (Comma) Version: 2.1.2 Page 77 of 85

6) Click OK to finish (Figure 86) Figure 86 Finish Importing 7) Record displayed correctly in Excel (Figure 87) Figure 87 - CSV File Opened with Excel Version: 2.1.2 Page 78 of 85

8 Supervisor Mode For supervisors, they can check (view only) the batch status, inbox/outbox of their corresponding subordinates (Figure 88) Figure 88 - Supervisor Mode Version: 2.1.2 Page 79 of 85

8.1 Subordinate Batch Status 1) Click Subordinate batch status on the left menu 2) Select the subordinate to check (Figure 89) Figure 89 Subordinate Batch Status Version: 2.1.2 Page 80 of 85

8.2 Subordinate Inbox 1) Click Subordinate inbox on the left menu 2) Select the subordinate to check (Figure 90) Figure 90 - Subordinate Inbox Version: 2.1.2 Page 81 of 85

8.3 Subordinate Outbox 1) Click Subordinate outbox on the left menu 2) Select the subordinate to check (Figure 91) Figure 91 - Subordinate Outbox Version: 2.1.2 Page 82 of 85

9 FAQ 1) I have to send message to the whole group defined in the phonebook, do I need to enter the numbers or select the contacts one by one? No, you can just double click on the phonebook group to add those numbers into the recipient field when composing the message. 2) I have scheduled a message in the Compose page, but cannot found it in the Outbox, why? By default, scheduled message would not be displayed in the outbox, you can check at the show scheduling checkbox at the top-right corner of the Outbox page to view back the scheduled message. 3) Can I cancel a scheduled outgoing message? Yes. Please refer to section 3.2.9. 4) Why does the time of the message seem not the same as on my PC? The time of the message is the system time at the server that is synchronized with HKO standard time. Please check that whether your PC time is synchronized with HKO standard time. 5) Do I need to fill in all the search criteria when making a search in the Inbox/Outbox? No. You do not need to fill in every field. You just need to complete the field you want to search with. If you want to search for Peter and have no concerns over time, you should enter Peter in the Sender/Recipient text input. If you want to search messages sent by Peter today, you should enter today s date in the From/To input and Peter in Sender input of Inbox. 6) What is the difference between Delivered and Sent status? Delivered means that the recipient received the message, while Sent means that the message has been sent out to the destination operator. Please refer to section 3.2.2 for status detail. 7) I have accidentally deleted a record in Inbox/Outbox, how can I undelete it? You have no way to undelete the deleted messages, but you can view back the deleted messages, refer to section 3.2.6 & 4.5. 8) When opening exported file, the Chinese characters cannot be displayed correctly, how can it be fixed? Please refer to section 7.6. 9) How long would the records in Inbox/outbox be kept? 3 months. 10) What should I choose for Encoding type when submitting batch upload file? It depends on your input encoding. Typically: If your file contains English (include numbers and symbols) only, then choose ASCII. If your Version: 2.1.2 Page 83 of 85

file contains Traditional Chinese, then choose BIG5. If your file contains other language (e.g. Japanese), then choose UTF-8. 11) What is the Valid until at batch upload for? It is the expiry of the message, maximum 7 days from the start time. You can define it according to your need. If not specified, it would be 7 days for PCCW mobile number and 3 days for others. 12) How can I view back the detail of a batch upload job? You can click on CSV file. of the batch upload job to download the detail in 13) How long would the records in Batch upload status be kept? 2 months. 14) Can a contact belong to different group in the phonebook? Yes, you can assign the same contact to different groups in the phonebook. 15) When importing contacts into the phonebook, do I need to specify all fields? You only need to specify the mandatory fields, i.e. name and number. For other fields, you can just leave it blank in the CSV file, e.g. Name,Company,Department,Mobile number,group Name,Remark Chan Tai Man,,,66241857,, 16) Is there any character not allowed to be sent in SMS? Below characters are not allowed in the SMS: ` (Acute) ~ (Tilde) ^ (Caret) (Vertical Bar) [ (Open Square Bracket) ] (Close Square Bracket) { (Open Curly Bracket) } (Close Curly Bracket) Version: 2.1.2 Page 84 of 85

10 Service Information Technical Information Idle session timeout for login 5 hours Retention Period for message in inbox 3 months Retention Period for message in outbox 3 months Retention Period for batch records in batch upload status 2 months Max number of recipients per normal message 200 Max number of characters per normal message 765 (ASCII) 335 (Non-ASCII) Max schedule period for normal message 14 days Max file size for batch upload 3MB Max row per each batch upload file 20000 Max number of characters per batch upload message 765 (ASCII) 335 (Non-ASCII) Max number of dynamic fields in batch upload recipient 25 file Number of previewed messages shown on batch upload 5 confirmation page Number of invalid records shown on batch upload 50 confirmation page Max schedule period for batch upload message 14 days Max number of phone book entries per login 5000 Max number of contacts per group 5000 Max number of message templates per login 50 Max character per message template 765 (ASCII) 335 (Non-ASCII) Max number of fields in 1 message template 25 Max number of global phone book entries per corporate 5000 Max number of global message templates per corporate 50 Service Information 7 x 24 Hotline Contact 28887733 - END - Version: 2.1.2 Page 85 of 85