Ian Walker, Publicist, BBC iplayer BBC Communications 0770 388 6273 Ian.Walker@bbc.co.uk 1 1 Monthly Performance Pack ch 2013
Monthly summary headlines ch 2013 2 2 272 million BBC iplayer requests in ch, equalling the record breaking figures from January this year For the first time ever, there were more requests on tablet devices than mobile devices (200,000 requests ahead of mobiles) driven primarily by TV viewing. Both mobile and tablet usage remained high making up 30% of overall requests or 81 million requests in total Radio listening grew month-on-month to a record breaking 72 million requests (up +7%), 83% of which was live listening on par with ruary s figures. The proportion of live TV viewing also remained stable at 12%. New star-studded Radio 4 sci-fi drama Neil Gaiman - Neverwhere was the most popular radio programme in a change from popular Radio 4 comedies topping the radio list The Top Gear: Africa Special proved very popular, with a huge 5.7 million requests across parts 1 and 2. One-off specials such as Comic Relief 2013 Funny for Money and Our Girl also did well, as did the new series of The Voice UK Average daily requests remained high with an average of 8.1 million daily requests. Weekly requests also continued to be strong, peaking at 60 million in the second week of the month. The last week in ch saw a small dip compared to recent weeks most likely caused by the Easter holiday; and the long weekend affected radio requests more than TV Consistent with previous months: The profile of BBC iplayer users has evened out over time in terms of male/female ratio, but remains strongly under-55 in terms of age, which is younger than the typical TV viewer or radio listener s profile (although more in line with home broadband users). BBC iplayer is used for TV at roughly the same time of day as linear TV viewing, although there is proportionally more daytime and late-peak use. For radio, BBC iplayer is used far more in daytime than traditional radio listening, which peaks at breakfast-time. The problem with measurement which has now been fixed was for the pop-out console for radio listening on computers so a large increase in the number of requests via computers was seen overall in January as a result of this problem being resolved. This problem is believed to have affected previous Radio numbers for the past 18 months.
Index 3 3 Page Content 4-7 Monthly BBC iplayer requests by media type and device type 8 Notes about the data in this report 9 Monthly total requests Average daily requests per month Weekly request latest 6 months 12 Top TV programmes 13 Top radio programmes 14 TV and radio requests - live vs catch-up 15 Use of BBC iplayer for TV by time of day 16 Use of BBC iplayer for radio by time of day Profile of BBC iplayer users 18 Glossary
Millions of requests per month 16 45 18 50 27 25 25 26 25 26 26 29 28 30 33 30 33 31 27 28 28 31 35 38 33 36 44 46 44 46 46 48 45 49 42 45 46 50 49 42 61 68 72 62 69 52 52 55 51 62 59 61 71 78 86 88 84 93 78 76 81 76 85 97 86 91 86 8 9 4 127 7 122 8 122 120 7 5 3 134 139 1 145 146 142 1 138 125 130 151 150 165 167 4 212 194 200 4 4 97 7 4 148 160 159 157 153 155 153 8 Jan 09 t Jan Jan Jan 12 Jan-13 120 6 8 123 130 7 4 9 4 139 141 145 141 162 167 5 185 1 191 192 190 185 1 196 199 213 207 2 272 262 272 Total monthly BBC iplayer requests across all platforms, since 2009 ch total requests returned to the record peak of 272 million (+4%) seen in January this year Requests for TV programmes Requests for radio programmes Please refer to slide 8 for guide notes.
Jan 13 Jan 13 Requests for programmes by device type TV and radio 5 5 Requests from tablets reached a record breaking 41 million this month, outnumbering requests from mobile devices for the first time. Both mobile and tablet usage remained high making up 30% of overall requests or 81 million requests in total Number of requests (millions) % of requests 190 185 1 167 5 3 3 3 9 27 28 26 3 3 21 21 9 9 2 6 9 96 3 12 13 13 13 14 15 15 15 196 199 3 3 22 27 213 2 207 12 12 4 4 4 28 26 29 2 0 3 3 4 28 18 21 21 22 28 30 34 272 262 14 5 30 14 5 13 31 272 5 8 127 1 128 38 41 44 39 Unknown Internet TV / connected devices TV platform operators Games consoles Computers Tablets Mobile devices 5% 5% 6% 6% 5% 5% 5% 1% 1% 1% 2% 2% 6% 5% 5% 5% 5% 6% 1% 2% 2% 2% 2% 2% 2% 2% 14% 15% 14% 13% 12% % 13% 13% 14% 12% % 12% 12% 5% 6% 6% 5% 5% 5% 6% 5% 5% 5% 5% 4% 3% 59% 57% 58% 58% 59% 58% 52% 6% 7% 7% 8% 8% 8% 9% 52% 50% 47% % % 9% 8% 8% 9% % 12% 13% 14% 9% 46% 47% 47% 13% 15% 14% 15% 16% 16% 15% 15% TOTAL Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku and blu-ray DVD players. TV platform operators include Virgin Media and BT Vision. Games consoles comprise Sony PS3, Nintendo Wii and Microsoft XBox 360. Unknown devices are mostly due to online radio services such as the TuneIn radio app, which we are currently unable to classify accurately by device. An update in istats AV means that PS3 devices were incorrectly classified as unknown devices from week commencing 18th ruary 2013
Jan 13 Jan 13 Requests for programmes across BBC iplayer by device type TV only 6 6 TV requests in ch increased to 200 million requests. While most devices remained stable, tablets saw an increase in requests that exceeded January s figures, accounting for 19% of all requests an all-time high. Number of requests (millions) % of requests 142 1 138 2 3 3 125 130 27 3 28 26 2 21 21 9 9 78 74 74 67 71 12 12 12 13 13 13 13 13 14 151 150 3 3 22 27 81 70 15 19 21 165 167 4 4 4 28 29 4 26 77 79 80 26 19 20 23 28 212 5 194 200 30 5 5 13 31 31 8 76 79 35 38 38 33 33 Unknown Internet TV / connected devices TV platform operators Games consoles Computers Tablets Mobile devices 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 3% 3% 19% 20% 19% % 16% 15% 18% % % 15% 14% 16% 16% 7% 7% 7% 7% 6% 8% 7% 6% 6% 6% 6% 6% 4% 44% 41% 39% 39% 55% 52% 54% 54% 54% 54% 47% 48% 48% 15% 18% 18% 19% 8% 8% 9% % % % % % 12% 9% 9% 9% % 12% 14% 14% 14% 16% 18% % % % TOTAL Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku and blu-ray DVD players. TV platform operators include Virgin Media and BT Vision. Games consoles comprise Sony PS3, Nintendo Wii and Microsoft XBox 360. An update in istats AV means that PS3 devices were incorrectly classified as unknown devices from week commencing 18th ruary 2013
Jan-13 Jan 13 Requests for programmes across BBC iplayer by device type radio only 7 7 Building on the increases seen in January and ruary following the measurement fix, ch saw a record 72 million radio requests, up +7% month-on-month. Number of requests (millions) % of requests 61 68 72 13 Unknown Internet TV / connected devices 18% 20% 21% 21% 19% 20% 20% 22% % % 20% 16% 18% 48 49 45 34 35 42 45 46 8 9 29 50 49 34 31 42 23 12 48 49 TV platform operators Games consoles Computers 71% 72% 71% 70% 72% 70% 69% 64% 58% 57% 65% 71% 68% 2 2 2 3 1 4 1 1 1 1 1 2 2 2 2 3 3 3 3 3 5 5 6 6 6 7 Tablets Mobile devices 4% 5% 2% 4% 4% 2% 2% 3% 3% 3% 3% 4% 3% 9% 5% 5% 6% 7% 7% % 14% 13% % 6% 9% % TOTAL Notes: Internet TV / connected devices include Freeview and Freesat smart TVs, set-top-boxes and devices like Roku and blu-ray DVD players. TV platform operators include Virgin Media and BT Vision. Games consoles comprise Sony PS3, Nintendo Wii and Microsoft XBox 360. Unknown devices are mostly due to online radio services such as the TuneIn radio app, which we are currently unable to classify accurately by device. An update in istats AV means that PS3 devices were incorrectly classified as unknown devices from week commencing 18th ruary 2013
Notes for figures in this report 8 8 The remainder of this report excludes data from Virgin Media cable and Sky. Virgin Media cable is not included as the data arrives later than BBC internal AV stats and Sky is treated separately as it is not currently consolidated within BBC istats AV systems. These notes apply to all the data in this pack and should be included as footnotes as relevant when quoting any of these figures. A glossary is on page 18. This data is collected via a BBC internal data warehouse (BBC istats). The methodology adheres to industry standard guidelines as defined by JICWEBs and ABCe, with the exception that the BBC data is based on a 25% sample of users and not 0%. The BBC are working towards 0% sample over the coming months. In 2009 the BBC refined its methodology for measuring AV requests, so figures for 2007/8 are not comparable. There may be further changes in the data in future releases as we continue to refine the methodology. Please quote the source of these figures as BBC istats. Unless specified otherwise, figures include requests for both on-demand catch-up (streams and downloads), or views of live simulcasts. We cannot report download playback due to data privacy restrictions. All data is for the UK only and excludes listening outside the UK. This data includes requests via BBC iplayer on any BBC website whether on a programme, channel or station page, via the pop-out console, or on the BBC iplayer website itself. This report does not include requests for web-only content (such as online news or sport coverage) only requests for full-length programmes which have been transmitted on a TV channel or radio station. Across ober to 27 ember 20, BBC iplayer stats measurement was inadvertently affected during work undertaken to improve the BBC iplayer PC service performance. Daily, weekly and monthly totals and averages have been corrected here. Other data gaps have not been corrected.
9 0 0 95 98 Jan 09 Jan Jan Jan 12 Jan 13 Monthly Requests (millions). 31 36 39 45 44 53 60 65 68 69 67 73 77 70 68 70 66 16 18 27 25 25 26 25 26 47 54 63 61 65 61 71 69 71 26 29 28 84 86 90 1 94 96 85 97 96 93 91 90 9 5 120 122 123 120 8 8 9 5 135 130 145 146 152 30 79 89 93 1 99 1 4 34 30 33 31 27 28 29 31 33 188 3 8 94 35 38 36 5 8 121 136 125 134 8 133 1 130 131 130 44 46 42 45 44 46 46 48 45 49 46 50 153 160 164 167 169 168 163 167 151 160 180 180 49 42 194 186 194 61 68 72 8 2 250 Monthly BBC iplayer online requests (excluding Virgin Media cable and Sky) This data excludes Virgin Media cable and Sky data for BBC iplayer (see page 8 for more details). With a month-on-month increase of +4%, total monthly requests for iplayer reached a record 250 million requests driven by increases to both TV and radio (+3% and +7% respectively). Radio Requests TV Requests Please refer to slide 8 for guide notes.
Jan 09 Jan Jan Jan 12 Jan 13 Average Daily Requests (millions). 1.1 1.3 1.2 1.2 1.3 1.2 1.4 1.4 1.5 1.7 2.0 2.1 2.2 2.5 2.2 2.4 2.5 2.3 2.2 2.3 2.2 2.7 0.6 0.7 0.9 0.8 0.8 0.8 0.8 0.8 0.9 0.9 2.9 2.9 3.3 3.3 3.1 2.8 3.1 3.2 3.0 2.9 3.0 3.4 3.6 3.8 3.9 4.2 3.9 3.9 3.8 3.6 3.7 4.4 4.4 4.7 4.9 4.9 1.7 1.9 2.0 2.0 2.1 2.0 2.3 2.2 2.4 2.7 1.0 0.9 1.0 1.1 1.1 1.0 1.1 1.0 0.9 0.9 1.0 1.0 1.1 1.0 6.0 6.2 5.7 3.0 3.0 3.2 3.5 3.2 3.5 3.5 3.3 3.1 3.2 3.1 3.7 3.9 3.9 1.1 1.1 1.2 1.1 1.2 1.2 1.2 1.3 1.3 1.4 1.5 4.4 4.5 4.3 3.9 4.3 4.4 4.2 4.2 4.3 5.0 1.4 1.5 1.6 1.6 1.5 1.6 1.4 1.5 1.5 1.7 1.6 1.4 1.4 5.1 5.2 5.4 5.8 5.4 5.4 5.4 5.0 5.2 5.8 6.0 6.2 6.2 6.3 2.0 2.4 2.3 8.0 8.6 8.1 Average daily BBC iplayer online requests (excluding Virgin Media cable and Sky) This data excludes Virgin Media cable and Sky data for BBC iplayer (see page 8 for more details). Average daily requests dipped slightly in ch, following the record set in ruary, but remained strong with 8.1 million requests per day, on average. Radio Requests TV Requests Please refer to slide 8 for guide notes.
'29--12 05 12 12 12 19 12 26 12 03 13 13 13 13 31 12 07 Jan 13 14 Jan 13 21 Jan 13 28 Jan 13 04 13 13 18 13 25 13 04 13 13 18 13 25 13 Weekly Requests (millions). Weekly BBC iplayer online requests latest 6 months (excluding Virgin Media cable and Sky) This data excludes Virgin Media cable and Sky data for BBC iplayer (see page 8 for more details). The number of weekly requests remained consistently high in ch, with an average of 56 million weekly requests across the month. The last week of the month saw a dip compared to recent weeks likely to be caused by the Easter bank holiday weekend, which affected radio requests more than TV. Radio Requests TV Requests 44 46 42 42 42 9 9 9 49 9 53 52 55 13 60 64 61 58 60 57 58 60 56 18 52 14 35 34 33 36 33 41 47 44 41 41 42 39 38 Please refer to slide 8 for guide notes.
BBC iplayer - top 20 TV episodes, ch 2013 (excluding Virgin Media cable and Sky) 12 12 This data excludes Virgin Media cable and Sky data for BBC iplayer (see page 8 for more details). The Top Gear: Africa Special proved very popular in ch with a staggering 5.7 million requests across part 1 and part 2. One off specials such as Comic Relief 2013 Funny for Money and Our Girl also did well, with the new series of The Voice also appearing in the top 20 for the month. BBC iplayer Top 20 TV episodes All Total requests per Ep. Top Gear Series 19 Africa Special: Part 1 Episode 6 3,215,000 Top Gear Series 19 Africa Special: Part 2 Episode 7 2,530,000 Comic Relief 2013 Funny for Money - Part 1 Episode 1 1,6,000 Kung Fu Panda 18/06/ 1,074,000 The Dumping Ground Episode 977,000 Doctor Who Series 7 Part 2 Episode 1 951,000 The Dumping Ground Episode 928,000 Our Girl /03/13 885,000 The Dumping Ground Episode 12 7,000 EastEnders 22/03/13 859,000 EastEnders 08/03/13 845,000 Call the Midwife Series 2 Episode 8 842,000 Waterloo Road Series 8 Episode 20 8,000 EastEnders 07/03/13 8,000 EastEnders 14/03/13 831,000 EastEnders 26/03/13 828,000 The Dumping Ground Episode 13 823,000 The Voice UK Series 2 Blind Auditions 1 Episode 1 820,000 EastEnders 28/03/13 791,000 EastEnders 21/03/13 784,000 BBC iplayer Top 20 TV episodes most requested episode per series Total requests per Ep. Top Gear Series 19 Africa Special: Part 1 Episode 6 3,215,000 Comic Relief 2013 Funny for Money - Part 1 Episode 1 1,6,000 Kung Fu Panda 18/06/ 1,074,000 The Dumping Ground Episode 977,000 Doctor Who Series 7 Part 2 Episode 1 951,000 Our Girl /03/13 885,000 EastEnders 22/03/13 859,000 Call the Midwife Series 2 Episode 8 842,000 Waterloo Road Series 8 Episode 20 8,000 The Voice UK Series 2 Blind Auditions 1 Episode 1 820,000 Lara Croft: Tomb Raider 27/12/04 745,000 Prisoners' Wives Series 2 Episode 1 720,000 day Episode 1 705,000 Bluestone 42 Episode 1 574,000 MasterChef Series 9 Episode 2 5,000 Oscar Pistorius: What Really Happened? /03/13 534,000 The Syndicate Series 2 Episode 1 525,000 In The Flesh Episode 1 5,000 The Graham Norton Show Series 12 Episode 18 489,000 Formula 1 2013 Australian Grand Prix - Highlights 484,000 Please refer to slide 8 for guide notes.
BBC iplayer - top 20 radio episodes, ch 2013 (excluding Virgin Media cable and Sky) 13 13 In a change from popular Radio 4 comedies topping the Radio chart new star-studded Radio 4 Sci-fi drama Neil Gaiman - Neverwhere was the most popular episode for the month. BBC iplayer Top 20 radio episodes All Total requests per Ep. Neil Gaiman - Neverwhere Episode 1 147,000 Selection of BBC World Service Programmes* 139,000 The Now Show Series 39 Episode 3 6,000 The Now Show Series 39 Episode 6 0,000 The Now Show Series 39 Episode 4 9,000 The Now Show Series 39 Episode 5 5,000 Shelagh Fogarty 05/03/13 1,000 Double Take 03/03/13 94,000 Weekend Breakfast 02/03/13 91,000 The Danny Baker Show 16/03/13 89,000 Weekend Breakfast 16/03/13 85,000 The Danny Baker Show 02/03/13 85,000 Sara Cox 15/03/13 84,000 Just a Minute Series 65 Episode 5 84,000 The Radio 1 Breakfast Show Red Nose Day Challenge! 83,000 The Radio 1 Breakfast Show 15/03/13 83,000 Just a Minute Series 65 Episode 4 82,000 Weekend Breakfast 30/03/13 81,000 The Cheltenham Festival Day 2 13/03/2013 80,000 Sara Cox 01/03/13 79,000 BBC iplayer Top 20 radio episodes most requested episode per series Total requests per Ep. Neil Gaiman - Neverwhere Episode 1 147,000 Selection of BBC World Service Programmes* 139,000 The Now Show Series 39 Episode 3 6,000 Shelagh Fogarty 05/03/13 1,000 Double Take 03/03/13 94,000 Weekend Breakfast 02/03/13 91,000 The Danny Baker Show 16/03/13 89,000 Sara Cox 15/03/13 84,000 Just a Minute Series 65 Episode 5 84,000 The Radio 1 Breakfast Show Red Nose Day Challenge! 83,000 The Cheltenham Festival Day 2 13/03/2013 80,000 Ken Bruce 13/03/2013 78,000 5 live Sport Champ League Man Utd v Real Madrid 78,000 Richard Bacon 05/03/13 75,000 Scott Mills 22/03/13 73,000 Huey Morgan 09/03/13 73,000 Greg James 22/03/13 71,000 Janice Long 20/03/13 67,000 Steve Wright in the Afternoon 12/03/2013 65,000 Up All Night /03/13 65,000 * These stats are being investigated as they look anomalous Please refer to slide 8 for guide notes.
Jan-13 Jan-13 25 26 25 27 25 20 68 76 86 86 83 85 88 88 76 75 76 74 75 76 76 76 73 75 80 83 83 14 13 14 13 13 15 13 13 12 12 TV and radio requests live vs catch-up online requests (excluding Virgin Media cable and Sky) 14 This data excludes Virgin Media cable and Sky data for BBC iplayer (see page 8 for more details). The proportion of live listening for radio was stable at 83% in ch; and similarly live TV viewing on iplayer remained at 12%. % requests for TV programmes % requests for radio programmes On-demand Simulcast Simulcast On-demand Please refer to slide 8 for guide notes.
06:00 07:00 08:00 09:00 :00 :00 12:00 13:00 14:00 15:00 16:00 :00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00 Note: each line has a very different scale (see peaks) BBC iplayer use for TV online by time of day, 2013 15 The scale for each line on this graph is different traditional TV viewing is far higher than BBC iplayer use. However it shows the relative usage pattern by time of day with BBC iplayer use (for TV) being closer to the pattern of TV viewing, than of internet use, with proportionally more viewing in daytime and late peak. TV peak 26.8 million TV viewers BBC iplayer TV requests Internet peak 28.4 million BBC iplayer peak 495,000 Internet users (any website) Please refer to slide 8 for guide notes. Sources TV from BARB ch 2013, internet from Nielsen ch 2012, BBC iplayer from BBC istats ch 2013 - see footnotes on final page for more detail
06:00 07:00 08:00 09:00 :00 :00 12:00 13:00 14:00 15:00 16:00 :00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00 Note: each line has a very different scale (see peaks) BBC iplayer use for radio online by time of day, 2013 16 The scale for each line on this graph is different traditional radio listening is far higher than BBC iplayer use. However it shows the relative usage pattern by time of day with BBC iplayer use (for radio) being inbetween the pattern of radio listening and internet use, with proportionally more listening in daytime and evening compared with the traditional linear breakfast peak. Radio listeners Radio peak 14.2 million BBC iplayer peak 1,000 Internet peak 28.4 million BBC iplayer requests for radio Internet users (any website) Please refer to slide 8 for guide notes. Sources radio from RAJAR Q4 2012, internet from Nielsen ch 2012, BBC iplayer from BBC istats ch 2013 - see footnotes on final page for more detail
38 39 42 42 70 63 59 59 57 56 58 57 57 57 57 55 53 51 53 51 52 50 42 44 41 41 38 39 39 38 39 38 52 52 41 44 41 42 38 41 41 39 39 38 31 41 41 44 42 45 47 49 47 49 48 50 48 48 22 20 16 16 15 19 18 18 19 19 21 20 22 20 23 22 BBC iplayer use by demographic The profile of users of the BBC iplayer is measured on a monthly survey of 700 UK adults. The gender profile has remained stable for some months, with only a very slight male skew compared with TV viewers in general. The age profile of users continues to be younger than TV viewers by some margin, however the percentage of 55+ users role to % in Q4 2012, a pleasing sign that iplayer reach is becoming more mainstream. 55+ Women Men 35-54 16-34 Q1 08 Q3 Q1 09 Q3 Q1 Q3 Q1 Q3 Q1 12 Q3 Q1 08 Q2 Q3 Q4 Q1 09 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 12 Women 48 50 51 51 55+ 30 35 35 35-54 38 34 34 Men 52 50 49 49 16-34 38 33 31 31 Users of BBC iplayer Home broadband users All TV viewers All radio listeners Users of BBC iplayer Home broadband users All TV viewers All radio listeners Please refer to slide 8 for guide notes. User profiles - TV from BARB (Q4 12), radio from RAJAR (Q4 12), broadband from BARB (Q4 12)
Glossary 18 18 Stream click to play instantly. Download save to your computer to play later. We cannot report on playback of downloads due to technical and data privacy restrictions. Users a count of computer browsers accessing the online BBC iplayer service. So, please note: if someone has a different computer at work and at home, they are counted twice. If a family watches on a computer together, only one browser is counted. This is the industry-standard way of counting users or visitors to websites. Requests the number of successful requests to stream or download a programme. We only count successful requests, where a stream or a download actually starts, rather than clicks which can be repeated if the user does not see an immediate reaction on the website. Catch-up / on-demand programmes requested after they have gone out on traditional TV/radio stations and are available on BBC iplayer. Live / simulcast streaming of live TV channels / radio stations on the website, at exactly the same time as broadcast on traditional TV / radio stations. Extra footnotes for slides 15-16 showing data for time of day TV data BARB average audience, live overnights, by hour, all individuals aged 4+, Total TV Radio data - RAJAR average audience, by hour, all adults 16+, all radio stations BBC iplayer - average requests, by hour, all programmes, stream & downloading, live and ondemand, UK only Nielsen user numbers, aged 2+ based on internet population estimate of 38 million individuals