BQS User Guide For Online (Hosted) Approved Centres

BQS User Guide For Online (Hosted) Approved Centres April 2013 v3.0

Contents 1. Getting Started... 3 1.1 Administration... 3 1.2 Automated Testing Software... 3 2. BQS Web Administration... 4 2.1 The Login screen... 4 2.2 BQS Web Administration Hierarchy... 4 2.3 Creating a Candidate Group... 5 2.4 Registering an Administrator... 7 2.5 Registering Candidates... 9 2.6 Validity Period... 15 2.7 Exam Time Extension... 16 2.8 Candidate Movement... 17 2.9 Candidate Search... 18 2.10 Allocating Tests to a Single Candidate... 19 2.11 Allocating Assessments to Multiple Candidates... 22 2.12 Managing Exam/Assessment Licences... 22 2.13 Converting a Candidate Registration to Allow Additional Attempts... 23 2.14 Reset a Declined Module... 25 3. Running a Test Session... 26 3.1 Prior to the Test Session... 26 3.2 Invigilation... 27 3.3 Loss of Connectivity... 29 3.4 Loss of Power or PC Crash... 30 4. Reports... 31 4.1 Previous Results... 31 4.2 System Reports... 33 4.3 Interacting with Reports... 35 5. Appendices... 36 Appendix A: Sales Information... 36 Appendix B: BQS Exam Client: System Requirements... 36 Appendix C: BQS Exam Client: Download and Installation... 36 Appendix D: BQS Exam Client: Proxy Servers... 38 For Support Tel: 01234 352935 Email: support@activ-training.com Page 2 of 40

1. Getting Started The BCS Qualification System (BQS) is used for the provision of testing for a variety of BCS qualifications. This user guide is intended for Approved Centres whose exam database is hosted by Activ Training Ltd. BQS, an examination/assessment system, is not used for the provision of training and should not be confused with any system being used to host courseware. The BQS is comprised of two main elements: An administration website Installed automated testing software 1.1 Administration The BQS Web Administration is a website that can be accessed via any computer that has an internet connection and the Internet Explorer browser installed. It is used for all candidate administration, including tasks such as test allocation, editing candidates personal information and running reports. See section 2 for details on how to use the BQS Web Administration. 1.2 Automated Testing Software The BQS Exam Client is the software required to undertake automated exams and assessments (mock exams). The software should be downloaded and installed on all computers where testing will take place. Once installed, the software will keep itself up to date by checking for updates each time it is run. If your centre operates from behind a proxy server/firewall, additional in-house technical support may be required to help configure the software. See Appendix C for full details on how to download and install the BQS Exam Client. See Appendix D for details on how to use the BQS Exam Client with a proxy server. For Support Tel: 01234 352935 Email: support@activ-training.com Page 3 of 40

2. BQS Web Administration The BQS Web Administration is located at http://www.activtest.com/bcsqualsadmin. If your login details are lost, you can contact support@activ-training.com. 2.1 The Login screen 1. Visit http://www.activtest.com/bcsqualsadmin 2. Enter the correct username and password 3. Click Log In or press Enter. 2.2 BQS Web Administration Hierarchy The BQS Web Administration contains a hierarchy. This allows different candidates to be organised into separate groups. 1. Login to the BQS Web Administration 2. Expand the hierarchy 3. Your centre will be setup with a basic hierarchy. Above is an example of how this may appear For Support Tel: 01234 352935 Email: support@activ-training.com Page 4 of 40

4. Click on the top level visible in the hierarchy 5. The administration account in use will be displayed on the right hand side of the window along with any other administrators/verifiers 2.3 Creating a Candidate Group Candidates can be grouped in various ways, e.g. tutor group, class etc. To create additional candidate groups: 1. Login to the BQS Web Administration 2. Expand the hierarchy 3. Select the second level from the bottom in the hierarchy When the correct level is selected, the pane on the right side of the screen will display the heading Test Centre Administrators. 4. To create a new candidate group, click Create 5. Fill in the Candidate Group ID and the Display Name For Support Tel: 01234 352935 Email: support@activ-training.com Page 5 of 40

The Candidate Group ID must to be unique, although as this value is never seen, it is fine to just add some random characters. The Display Name is what you see within the hierarchy. 6. Click on the Attributes tab 7. Tick the ACF Node box 8. Click OK when prompted by the confirmation screen 9. Click on the Package Assignment tab For Support Tel: 01234 352935 Email: support@activ-training.com Page 6 of 40

10. Select the required packages Centres can either select all available packages, or restrict certain candidate groups to specific tests. 11. Click OK to create the candidate group 2.4 Registering an Administrator Administrator accounts can be created at any level except candidate group level. To allow administrators/verifiers full visibility of all candidate groups, create them at the top level in the hierarchy. 1. Login to the BQS Web Administration 2. Expand the Hierarchy and select the relevant level from the list 3. Click New 4. This will open the Administrator Information tab, where all mandatory fields (shown in Bold) must be completed. For Support Tel: 01234 352935 Email: support@activ-training.com Page 7 of 40

5. Click the Permissions tab to assign permissions to the Administrator 6. Open the drop down list label User Role. Select one of the following: o o Verifier Centre Administrator Each role contains a set of predefined permissions that are required for each position. A Verifier can only verify/invigilate and queue exams or assessments. Select the 'Centre Administrator' role for staff members that require all administrative permissions. 7. Click OK to save the record 8. Confirm that the Administrator now appears within the Administrators area For Support Tel: 01234 352935 Email: support@activ-training.com Page 8 of 40

2.5 Registering Candidates All candidate registrations take place on the BCS Approved Centre Forum (ACF) website. For assistance with this, please contact the BCS Client Support team on 01793 417530 Please complete this step before continuing with the following sections. 2.5.1 Importing a Single Candidate Once you have registered a candidate on the ACF, you will need to import this candidate s data into the BQS Web Administration. The following shows you how to do this for a single candidate. 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Click on the New button 4. Select BCS ID (or ULN) from the drop down list to search against either criterion 5. Enter the candidate s BCS ID (or ULN) and select the qualification that the candidate has been registered for from the Qualification Product Type drop down list. For Support Tel: 01234 352935 Email: support@activ-training.com Page 9 of 40

6. Once you have selected the appropriate qualification product, the screen will refresh to show the available units (modules) for that qualification. Select the test type per module for the candidate. 7. Click on Get Candidate to search against the data selected 8. A confirmation box will appear, click Yes 9. If the candidate data is found on the ACF, the confirmation screen will show the data that has been added to your candidate group. The imported candidates will have their BCS ID as the username. Their password will be their BCS ID plus the first four digits of their date of birth. For example: Username: BCS100952562 Password: BCS1009525620102 For Support Tel: 01234 352935 Email: support@activ-training.com Page 10 of 40

The above shows that this user was born on the 1st February. 2.5.2 Importing Multiple Candidates You may import multiple candidates in one go as long as they are all registered for the same qualification. If you have candidates doing a mixture of qualifications, you should repeat the following procedure once for each qualification. 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Select Get ACF Candidates from the drop down list and click on the Apply button 4. Select the relevant qualification from the Qualification Product drop down list. 5. Once you have selected the appropriate qualification product type, the screen will refresh to show the available units (modules) for that qualification. Select the test type per module for the candidate. For Support Tel: 01234 352935 Email: support@activ-training.com Page 11 of 40

6. Click on Get Candidates to search against the data selected 7. A confirmation box will appear, click Yes 8. A candidate enrolment, confirmation screen will show the data that has been added to your candidate group. If any candidates already exist within the database, they will be highlighted in red in the candidate Enrolment Confirmation window. For Support Tel: 01234 352935 Email: support@activ-training.com Page 12 of 40

The imported candidates will have their BCS ID as the username. Their password will be their BCS ID plus the first four digits of their date of birth. For example: Username: BCS100952562 Password: BCS1009525620102 The above shows that this user was born on the 1st February. 2.5.3 Adding a New Qualification to an Existing Candidate(s) This section will show you how to add qualifications to candidates already existing within BQS. 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Select the candidate(s) that you want to update by placing a tick to the left of the candidate(s) in the candidate list. 4. Select Update ACF Candidate(s) from the drop down list and click on the Apply button 5. Select the qualification that the candidate has been registered for from the Qualification Product Type drop down list. For Support Tel: 01234 352935 Email: support@activ-training.com Page 13 of 40

6. Once you have selected the appropriate qualification product, the screen will refresh to show the available units (modules) for that qualification. Select the test type per module for the Candidate. 7. Click on Update Candidate to search against the data selected. 8. A confirmation box will appear, click Yes 9. If the search criteria matches records found on the ACF, the confirmation screen will show the qualifications which have been added to the candidates For Support Tel: 01234 352935 Email: support@activ-training.com Page 14 of 40

10. Click OK to complete the process and return to the candidate group. 2.6 Validity Period A validity period may be set for candidates, outside of which they will not be able to take tests. This feature is optional. 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Locate the required candidate and open their record 4. Click on the Options tab 5. Tick the Set Validity Period tick box 6. Enter a From date and time and To date and time For Support Tel: 01234 352935 Email: support@activ-training.com Page 15 of 40

7. Click OK to save and close the candidate s record 2.7 Exam Time Extension Certain candidates may meet the BCS requirements to be allowed a time extension for their exams. Approval should first be sought from the BCS. Once acquired, the following process must be undertaken: 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Locate the required candidate and open the record 4. Click on the Options tab 5. Tick the Person with Special Needs tick box 6. Use the Up and Down arrows to set the time extension to match that which the BCS have approved for this candidate For Support Tel: 01234 352935 Email: support@activ-training.com Page 16 of 40

7. Click OK to save and close the candidate s record 2.8 Candidate Movement The following section will show you how to move candidates between groups. 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Select the candidate(s) that you want to move by placing a tick to the left of the Login Name. 4. Select Cut from the drop down list and click on the Apply button 5. Navigate to the candidate group where the candidate is to be moved to 6. Select Paste from the drop down list and click on the Apply button 7. Check that the candidate is now in the correct candidate group For Support Tel: 01234 352935 Email: support@activ-training.com Page 17 of 40

2.9 Candidate Search The BQS Web Administration provides a search function to allow you to locate candidates easily. 1. Login to the BQS Web Administration 2. Click Candidate Search from the navigation bar Click in the Candidate Search box and enter the criteria by which you wish to search. You can search using one of the following: o o o o o First Name Surname User ID BCS ID Qualification ID 3. The search results are displayed For Support Tel: 01234 352935 Email: support@activ-training.com Page 18 of 40

Once the candidate is located, you can undertake the following: o o o Click on the Edit button to open the candidate s record Click on Go to Lab button to go to the candidate s group Click on Go to Reports to see the test history of the candidate 2.10 Allocating Tests to a Single Candidate 2.10.1 Test Allocation for Exams Candidate registrations are automatically queued up for all of the exams in that qualification, but not assessments. ECDL unit exams may be changed to a different Microsoft Office version or syllabus than that which was selected during the registration. Changing the ECDL Exam Package 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Open the candidate record by clicking on the Edit link to the right of their name in the list 4. Click on the Test Allocation tab 5. Select the required ECDL qualification from the Test Type Filter dropdown box The Test Allocation tab contains a Test Allocation Hierarchy for each exam type. Select the crosshairs to expand the hierarchy For Support Tel: 01234 352935 Email: support@activ-training.com Page 19 of 40

The top level is the Module level, the next level is the Exam Package Level and below this is the Stream level. 6. To change the package for a specific module, select the required Exam Package from that module and wait for the page to refresh The level selected will then appear highlighted in yellow. 7. Click the Check/Uncheck button and wait for the page to refresh 8. The Exam Package selected will appear with a + in the square brackets. 9. Click OK to confirm the test allocation 2.10.2 Test Allocation for Assessments Unlike Exams, Assessments (mock exams) are not automatically allocated. To allocate assessments to an individual candidate undertake the following process: 1. Login to the BQS Web Administration For Support Tel: 01234 352935 Email: support@activ-training.com Page 20 of 40

2. Expand the hierarchy and select the relevant candidate group from the list 3. Open the candidate record by clicking on the Edit link to the right of their name in the list 4. Click on the Test Allocation tab The Test Allocation tab contains a Test Allocation Hierarchy for each assessment type 5. Select the top level in the hierarchy and wait for the page to refresh. The level selected will then appear highlighted in yellow. 6. Click the Check/Uncheck button and wait for the page to refresh The level selected will appear with a + in the square brackets. 7. Click OK to confirm the test allocation. Please note that exams and assessments can be allocated at different levels by expanding the hierarchy. This allows only specific units/modules to be queued up. For Support Tel: 01234 352935 Email: support@activ-training.com Page 21 of 40

Licences are not deducted until a candidate actually starts the actual exam or assessment. Therefore, it is fine to allocate all tests straight away. Special Note for ECDL Assessments: Queuing at the top level will result in all assessment modules being allocated to the candidate. After they have been taken, all assessments are automatically reallocated until the candidate scores more than 75%. Once a candidate has scored more than 75%, the assessment will need to be manually reallocated by selecting the bottom level before clicking Check/Uncheck. 2.11 Allocating Assessments to Multiple Candidates 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant group from the list 3. Select the relevant candidates 4. Select Test Allocation from the drop down list and click on the Apply button. You will now see the Test Allocation Hierarchy. Please allocate exams and assessments in the same way as you would a single candidate (see section 2.10) 2.12 Managing Exam/Assessment Licences You can use the BQS Web Administration to see how many licences you have remaining. To view the remaining licences, the following process must be undertaken: 1. Login to the BQS Web Administration 2. Expand the hierarchy and select the relevant candidate group from the list 3. Open any candidate record 4. Click on the Enrolment tab For Support Tel: 01234 352935 Email: support@activ-training.com Page 22 of 40

The number of licences remaining can be seen in the bottom right hand corner (as circled in the above image). Some candidate registrations, like e-type, come with a set amount of exam licences attached to the candidate record. These are tied to the individual candidates and are not included in the Test Licences Remaining screen as shown above. The below image shows where you can view these candidate-tied licences. Candidates such as these will take exam licences from their own licence count until they are all used up. Once all attempts have been used, these qualifications can be converted so that they are able to take additional exam licences from the main Test Remaining count. The next section details how to convert a candidate s registration to allow additional exam attempts. 2.13 Converting a Candidate Registration to Allow Additional Attempts PLEASE IGNORE THIS SECTION FOR ECDL QUALIFICATIONS Certain qualification types come with a set number of exam attempts per candidate. These represent the initial exam attempts each candidate has for a qualification. For example, e-type registrations come with one initial exam licence. Once this has been used, future attempts can be made by converting the candidate s e-type For Support Tel: 01234 352935 Email: support@activ-training.com Page 23 of 40

Qualification ID. Once a Qualification ID has been converted, the registration will start to deduct licences from the Test Remaining count (see section 2.12). 1. Login to the BQS Web Administration 2. Locate and open the candidate record 3. Expand the hierarchy and select the relevant candidate group from the list 4. Identify the candidate record and click Edit 5. Click the Enrolment tab and select the qualification you wish to convert 6. Using the Select radio button on the left side, select the qualification you wish to convert. Qualification IDs should not be converted until all initial attempts have been used. To confirm that all initial attempts have been used, please check that the Exam Attempts is at zero before converting: 7. Click Convert Qualification ID 8. A window will appear prompting you to confirm your selection 9. Click Proceed to convert the Qualification ID. For Support Tel: 01234 352935 Email: support@activ-training.com Page 24 of 40

2.14 Reset a Declined Module If a candidate declines to proceed with a test after reading the exam instructions, the module declined is removed from their queue. To reinstate this, the module must be reset in the BQS Web Administration. The following steps should be undertaken to reset the declined module: 1. Login to the BQS Web Administration 2. Locate and open the candidate record 3. Expand the hierarchy and select the relevant candidate group from the list 4. Identify the candidate record and click Edit 5. Click the Test Allocation tab and expand the allocation tree to show the declined module (in red) 6. Highlight the declined module and click the Reset Declined Module button. The page will refresh and the reset module will now be black 7. Click OK to save For Support Tel: 01234 352935 Email: support@activ-training.com Page 25 of 40

3. Running a Test Session 3.1 Prior to the Test Session The following details the actions that need to be completed, in order to carry out the testing session: 1. Check the identity of the candidate 2. Brief the candidate on the test procedures For more information on this, please see the BCS Operations Manual. 3. Access the BQS Exam Client Navigate to: START > All Programs > BQS Testing > Exams/Assessment 4. Instruct the Candidate to login to the BQS Exam Client For Support Tel: 01234 352935 Email: support@activ-training.com Page 26 of 40

By default, candidates will have their BCS ID as the username. Their password will be their BCS ID plus the first four digits of their date of birth. For example: Username: BCS100952562 Password: BCS1009525620102 The above shows that this user was born on the 1st February. 5. Check the candidate details are correct (some of the fields can be edited at this point) 3.2 Invigilation 6. Enter the Verifier s (Invigilator s) login details and click OK Invigilators are responsible for the monitoring and invigilation of tests under exam conditions. Should exam conditions be breached, the test must be aborted immediately by clicking exit. The details below outline the actions the candidate will execute to undertake the test. Invigilators are required to remain in the room throughout the test. 1. The Candidate Exam Queue pane will be displayed along with the exam conditions For Support Tel: 01234 352935 Email: support@activ-training.com Page 27 of 40

The candidate must select which test they wish to sit and click Proceed. They may choose any test in the queue. If the candidate declines to proceed with the test, the exam queue will reload without the declined test. The Invigilator will need to reset this declined module in the BQS Web Administration, please refer to section 2.14. 2. Click Start to continue A dialogue box will be displayed, offering the candidate the opportunity to work through a 3 question sample test (or a two-minute warm-up test for e-type). 3. The candidate can select No if they wish to go straight to the live test As soon as the candidate chooses to proceed to the live test (either by selecting No to the sample test or Proceed at the end of the sample test/warm-up), a test licence will be deducted. The candidate is provided with their results, once they have completed a test. For Support Tel: 01234 352935 Email: support@activ-training.com Page 28 of 40

If there are more tests allocated to the candidate, the Candidate Exam Queue pane will be displayed again and they may select another test if they wish to progress. A failed module will not be available to re-sit until the candidate next logs in. 4. If there are no more tests available, or the candidate has chosen to end the test session, close the BQS Exam Client by selecting the Exit button 3.3 Loss of Connectivity If internet connectivity is lost during a test, the candidate s test experience will not be affected. However, when the system attempts to upload the results at the end of the test session, an error message will be displayed. To ensure that the results are not lost, the Invigilator must complete the following steps as soon as connectivity is restored, and prior to any further testing on the exam PC. 1. Ensure that connectivity is restored 2. Run the BQS Exam Client 3. Instruct the candidate to login This must be the same machine on which the original test was started. 4. Enter the Verifier s (Invigilator s) login details and click OK 5. The Candidate Exam Queue pane will be displayed along with the test conditions The test that could not be uploaded will appear in the list, highlighted in yellow. If the test does not appear highlighted in yellow, please contact Support as soon as possible (see bottom of this page for contact details). For Support Tel: 01234 352935 Email: support@activ-training.com Page 29 of 40

6. Select the highlighted test and select Proceed The test will load, and then automatically send the results back to the server 7. The Candidate Exam Queue will be displayed. Exit out of the BQS Exam Client 8. Check that the results now appear in the candidate s record within the BQS Web Administration 3.4 Loss of Power or PC Crash If a test is interrupted by loss of power or a technical fault, the test can be recovered/resumed as soon as the PC is back in working order. If a technical fault has resulted in the test not responding, the PC power button should be pressed and held in order to force the PC to restart. 1. Ensure that the PC operation is restored 2. Open the BQS Exam Client 3. Instruct the candidate to login This must be the same machine on which the original test was started. 4. Enter the Verifier s (Invigilator s) login details and click OK. The Candidate Exam Queue pane will be displayed along with the test conditions The test that could not be uploaded will appear in the list, highlighted in yellow. 5. Select the highlighted test and select Proceed The test should now load and resume from where it left off. Ask the candidate to continue the test until completion. If the test does not appear highlighted in yellow, please contact Support as soon as possible (see bottom of this page for contact details). 6. Check that the results now appear in the candidate s record within the BQS Web Administration. For Support Tel: 01234 352935 Email: support@activ-training.com Page 30 of 40

4. Reports There are a number of reports available within the BQS Web Administration. These reports are split into two categories: Previous Results, which contain reports specific to candidates and the exam/assessments that they have taken, and System Reports which include all of the statistical analysis reports to monitor centre activity. All reports use the same toolbar and navigation system. Sections 4.1 and 4.2 deal with locating the correct report; Section 4.3 provides information on interacting with reports, including exporting into various formats. 4.1 Previous Results 1. Login to the BQS Web Administration 2. Click the Previous Results tab A list of candidates will be displayed. This list, and the lists available on the other tabs, can be sorted alphabetically. If there are a large number of candidates, the list will be spread across several pages. To see more candidates, click the next number (along the bottom). There are two types of reports available in the Previous Results section. Test Results Report Certification Progress Report 4.1.2 Test Results Report This report provides detailed information relating to a specific exam or assessment. Click the required candidate from the list. The page will refresh and a list of candidate s results will appear in the right pane. To view a Test Results Report click on Show, this is located to the right of each result. For Support Tel: 01234 352935 Email: support@activ-training.com Page 31 of 40

The Test Results Report will open in a new window. This report can also be accessed by clicking on the Exams or Assessments (mock exams) tab. 4.1.3 Certification Progress Report The Certification Progress Report provides details regarding candidates progression towards achieving a specific qualification. To access the Certification Progress Report, first follow the instructions outlined in the Previous Results section above. Click the Certification Progress tab. For Support Tel: 01234 352935 Email: support@activ-training.com Page 32 of 40

Clicking on a candidate will refresh the page and reveal a list of certification programmes, in the right pane. Each certification programme will show the candidate s Qualification ID. Click Show to open the Certification Progress Report. 4.2 System Reports 1. Login to the BQS Web Administration 2. Click Reports and from the drop down, click System Reports 3. The following window will be displayed For Support Tel: 01234 352935 Email: support@activ-training.com Page 33 of 40

4. Select the type of report by clicking on the Report Type dropdown list Additional options are available for each report to allow Approved Centres to filter the contents of the reports with specific criteria 5. Click Generate to open the report in a new window or click the Cancel button to return 4.2.1 Reports Available in the System Reports Section There are five types of reports available in the System Reports section. Available Test List Test Schedule and Allocation Candidate List Testing Activity Audit Report 4.2.2 Available Test List This report provides a list of exams and assessments available to an Approved Centre. For each exam or assessment, it indicates the time limit and minimum pass mark. The report can be filtered by location (Test Centre/candidate group name) and/or test type (Exam or Assessment). 4.2.3 Test Schedule and Allocation This report provides a list of all exams and assessments that are allocated to candidates with a validity period set. This report can be filtered by location (Test Centre/candidate group name), test type (Exam or Assessment) and/or date. 4.2.4 Candidate List This report provides a list of candidates within a specific candidate group. It shows various details in relation to each candidate s registration. This report must be filtered by candidate group name and can also be filtered by programme (ECDL, e-type etc). 4.2.5 Testing Activity This report provides a list of all exams and assessments taken at a Centre. It contains details such as the result and the candidate s name. This report can be filtered by location (Test Centre/candidate group name), test type (Exam or Assessment), programme and/or date. 4.2.6 Audit Report The Audit Report is specifically formatted and generated for Audit purposes. This report provides a list of all exams and assessments that have been taken at a Centre. For Support Tel: 01234 352935 Email: support@activ-training.com Page 34 of 40

This report can be filtered by location (Test Centre/candidate group name), programme and date. 4.3 Interacting with Reports All reports share a common format. The image below illustrates the toolbar visible in all reports, with each button labelled. The text below provides an explanation of each button illustrated above. 1. Search the report 2. Print the whole report 3. Print the current page only 4. Return to the first page 5. Go back one page 6. Dropdown box used to go straight to a specific page 7. Shows the total number of pages in the report 8. Go to the next page 9. Go to the last page 10. Export the report and save it to disk 11. Export the report but open it in a new browser window 12. Dropdown list to select the export format (see below) Export Format Reports can be exported in the following formats: PDF (can be viewed in Abode Acrobat Reader) XLS (can be viewed in MS Excel) RTF (can be viewed in MS Word) MHT (can be viewed in Internet Explorer) Text (can be viewed in Notepad) Image (PNG format) CSV (can be opened in MS Excel or Notepad) For Support Tel: 01234 352935 Email: support@activ-training.com Page 35 of 40

5. Appendices Appendix A: Sales Information Please bear in mind that the products and tests available to your centre depend on the qualifications that you have chosen to take using BQS. If you would like to add new ECDL products to your system please contact Activ Sales: 0845 519 1032 or sales@activ-training.com Please contact BCS for e-safety or e-type: 01793 417530 or qualifications@hq.bcs.org.uk. Appendix B: BQS Exam Client: System Requirements The following are the minimum requirements for the BQS Exam Client installation. Minimum Recommended CPU 1.6GHz Pentium 4 (or equivalent) 1.8 GHz duel core (or equivalent) RAM 1GB 2GB or higher Operating System Windows XP SP3 or Windows Vista or above above Hard Disk Space 1GB Display Resolution 1024x768 High Colour Additional Software requirements: Microsoft.NET Framework 2.0 is required and if not present will be automatically installed during the installation Microsoft Internet Explorer 6.0 or higher Appendix C: BQS Exam Client: Download and Installation Prior to testing, the BQS Exam Client must be downloaded and installed onto the Approved Centre PCs. The download and installation process is as follows. 1. Go to http://www.bqsdownload.com/bcsquals 2. Click the BQS Exam Software link 3. Download the BQS Exam Client from the application list 4. Once downloaded, extract the software to a suitable location 5. Run the setup.exe file from the installation folder 6. When the installation wizard opens, click Next For Support Tel: 01234 352935 Email: support@activ-training.com Page 36 of 40

7. Accept the default file location and click Next 8. The software will install the exam cache If the system displays the following message, please ignore. 9. Click Finish to complete For Support Tel: 01234 352935 Email: support@activ-training.com Page 37 of 40

At this point, you will be asked to restart the PC; this step is mandatory. Appendix D: BQS Exam Client: Proxy Servers SKIP THIS SECTION IF YOU DO NOT HAVE A PROXY SERVER The BQS Exam Client installs a Set Connections Options Tool (SCOT). If an Approved Centre operates from behind a proxy server, this tool enables the Centre to store the details of an account that the software can use to authenticate with the proxy server. NB: This tool will need to be configured on each exam PC. If this is problematic, please contact Support for assistance. The setup process is as follows: 1. Launch Set Connections Options Tool 2. Once launched there are two initial options: Use System Defaults Enter specific proxy details For Support Tel: 01234 352935 Email: support@activ-training.com Page 38 of 40

The function Use System Default looks for the settings placed in Internet Explorer (IE) for authentication details Tick the following boxes: Use Proxy Use System Default Use Default Credentials The option Store Settings depends on whether you have the settings per machine or per User. To save settings click on OK If you use Scripts in Internet Explorer, ensure that the details are entered in full using the available options If undertaking manual configuration the process is as follows: 1. Tick Use Proxy 2. To enter details manually, remove the tick in Use System Default. Enter the proxy address (either name or IP address) Enter the port number e.g. 8080 3. To set the authentication type, remove the tick in Use Default Credentials 4. Tick the type of authentication that your proxy server is setup to use 5. Type a valid username and password, which has access to the Internet through the proxy server For Support Tel: 01234 352935 Email: support@activ-training.com Page 39 of 40

The supported authentication types are: Basic Digest NTLM Kerberos Negotiate For Support Tel: 01234 352935 Email: support@activ-training.com Page 40 of 40