Enterprise Mobility Management: completing the EMM story
Contents BYOD & EMM 3 Enterprise Mobility Management what is it? 4 Accessing corporate systems, apps 5 and data with EMM Apps in the container 6 But what about mobile voice calls? 7 The EMM voice challenge 8 smartnumbers mobile for Good 9 Find out more 10 Enterprise Mobility Management: completing the EMM story 2
BYOD & EMM The consumerisation of IT in the last decade has led to many in today s mobile workforce expecting to be able to use their personal devices for work, with the IT department left to deal with the issues and risks that this presents. This trend of workers using their own devices for work is known as bring your own device, or BYOD. The pros and cons of BYOD are well understood by business leaders, and whilst much has been written both for and against it is generally agreed that BYOD is set to continue growing, as personal technology becomes ever more ubiquitous. It s no wonder then that businesses are increasingly embracing Enterprise Mobility Management (EMM) to secure, provision, audit and support business use of personal mobile devices. By enabling workers to securely access business systems, applications and data from their mobile devices, employers and staff benefit from staff being able to work anywhere, at any time. This does not imply that staff are expected to work longer hours, but that they are empowered to work smarter improving work life balance and increasing staff satisfaction and productivity. Enterprise Mobility Management: completing the EMM story 3
Enterprise Mobility Management what is it? EMM solutions help organisations securely integrate mobile devices with their IT systems and policies frameworks. There are four core EMM technical categories that help IT organisations achieve this. Organisations may use some or all of them depending on their requirements: Mobile device management (MDM): MDM provides inventory, OS configuration management, mobile app provisioning and de-provisioning, remote wipe, and remote viewing/control for troubleshooting. Mobile application management (MAM): MAM applies management and policy control functionality to individual applications, necessary when the OS does not provide adequate management or security capability or when organisations elect not to install an MDM agent on the device. MAM can also provide analytics capabilities to help administrators and application owners understand usage patterns. Mobile identity: EMM tools use one or a number of technologies to ensure that only trusted devices and users can access business applications. EMM tools are increasingly using contextual information such as location and time to help inform access decisions. Mobile content management (MCM): MCM enables users to store, access and distribute content from their mobile devices. Enterprise Mobility Management: completing the EMM story 4
Accessing corporate systems, apps and data with EMM Regardless of which EMM technical categories are employed, and which device or devices are being used, access to corporate systems, applications and data must be simple, rapid and secure, without changing the native user experience of the device. A solution to this is to secure the data using container technology. Containers can deliver this simplicity, speed and security by giving the user access to corporate systems and data which are available through a secured container on the mobile device. This ensures the sensitive data is safe by keeping corporate data encrypted and separated from personal data on the device, whilst ensuring a good user experience. Enterprise Mobility Management: completing the EMM story 5
Apps in the container For a worker to be truly productive when working remotely, the organisation should mobilise as many business systems as possible and offer third-party productivity apps. Apps are typically split between core apps which are available from all EMM vendors, and secured/certified third party apps which vary across vendors. Core apps are typically: Essential functionality such as email, contacts and calendar File share and synch, allowing checkout, edit, annotate and upload Instant messaging from the corporate address book A secure web browser to access intranets and private content Full access to the CRM system. EMM providers also offer a growing range of certified third-party apps to enable a wide range of additional functionality to assist mobile workers. These include apps to provide secure functionality such as: Document editing Document signing Secure mobile printing Time tracking and recording Expenses management And a whole lot more! One of the key functions of EMM is that if the mobile device is mislaid, lost or compromised, or the employee leaves the company, any or all of these business apps and data can be remotely wiped without any impact on the device owner s personal data. Enterprise Mobility Management: completing the EMM story 6
But what about mobile voice calls? Voice calls, and increasingly mobile calls, are a critical part of any business. In the past, businesses typically provided a corporate mobile phone to employees so that the business number was owned by the business, and when staff changed roles or left the business the mobile phone and therefore the mobile number - could simply be given to their replacement. Calls made on the corporate phone were billed to the business, and contacts stored on the business phone were kept separate from personal contacts. When not at work, the phone could be turned off, and missed calls and voicemails could be dealt with on the next working day. But with the rise of BYOD, and EMM to separate business and personal apps and data on mobile devices, none of this makes sense. Staff no longer expect to carry two mobiles they expect to be able to use their own - and to have systems in place to accommodate this. Furthermore, they don t always want to expose their personal number for business. Enterprise Mobility Management: completing the EMM story 7
The EMM voice challenge When a user dials a contact directly from any app within the EMM environment, the number will be dialed from their personal mobile number, which may for a wide range of reasons not be appropriate. Calls made from the user s personal number will present the user s personal CLI instead of the business one, will probably need to be expensed, and most likely will result in future calls from the contact being made to the users personal number, and if the staff member changes roles or leaves, the contact may be lost. None of this is ideal. What is needed is a mobile voice service that presents the users business mobile number instead of their personal one. This number should be used when the user dials directly from any application inside the container, and should use a corporate contact directory to store business contact numbers instead of the contacts directory on the mobile phone. With smartnumbers mobile for Good, this is now possible. Enterprise Mobility Management: completing the EMM story 8
smartnumbers mobile for Good Resilient has recently partnered with Good Technology, one of the world s leading EMM providers, to provide a second, Good Dynamics secured, mobile number from any personal mobile. From inside the Good EMM container, smartnumbers mobile integrates with other Secured by Good apps, so calls and SMSs made from any corporate contacts directory inside the container or directly from an email signature will be made from the business mobile number instead of the personal one. A smartnumber is more than just a mobile number though. It provides a range of features not available on regular business mobiles such as call recording on demand, call delegation for when the user is busy or unavailable, and call redirection to any phone for when out of signal or battery, whilst the native user experience of the phone outside of the container remains unchanged. Calls made from the number are charged directly to the business and if the employee changes role or employer the smartnumber can be transferred to their replacement. For the first time, Good EMM users can have a complete separation of business and personal use on one device including voice and SMS. The EMM story is now complete. Enterprise Mobility Management: completing the EMM story 9
About Resilient This smart guide was created by Resilient, the company behind smartnumbers, a range of communications services that deliver mobility, continuity and compliance to public and private sector organisations. smartnumbers are trusted by 7 of the top 10 global investment banks, 50% of the UK s blue light services, and over 40,000 Ministry of Defence personnel. The services are available directly from Resilient and also from BT. This smart guide is not intended to be a source of legal advice, and should not be relied on as such. Phone 020 3379 9000 or visit www.resilientplc.com trusted communications mobility continuity compliance