User Guide for completing an Online Application for an Operating Licence

User Guide for completing an Online Application for an Operating Licence 18 th December 2013 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax: +353 1 6611269 E-mail: info@aviationreg.ie Page 1 of 32

Table of Contents 1. INTRODUCTION... 3 1.1 Conditions for granting an operating licence... 3 1.2 Before you start... 4 1.3 Receiving e-mail notifications from the Commission... 4 1.4 Enabling Pop-ups... 5 2. REGISTERING TO USE THE LICENCE APPLICATION SYSTEM FOR FIRST-TIME APPLICANTS... 6 2.1 Logging in to the system for the first time... 10 3. THE APPLICATION PROCESS... 12 3.1 General Points to Note... 13 3.1.1 Entering data... 13 3.1.2 Creating PDFs... 13 3.1.3 Icons... 14 3.2 Accessing the application form for the first time... 15 3.2.1 Navigating the application form... 16 3.2.1.1 Main navigation and functions... 16 3.2.1.2 Main Navigation Panel (including % Complete statistics)... 16 3.2.1.3 Attaching documents... 16 3.2.1.4 Working with Grids... 18 3.2.1.5 Saving and logging out... 19 4. INFORMATION REQUIRED FOR THE APPLICATION FORM BY SECTION... 20 4.1 General tab... 20 4.2 Ownership and Control... 20 4.3 Capitalisation & Shareholdings... 22 4.4 Past Activities... 23 4.5 Business Plan... 23 4.6 Aircraft... 25 4.7 Insurance... 26 4.8 Proof of Good Repute... 27 4.9 Managerial Staff & Other Info... 28 4.10 Additional Information... 28 4.11 All Sections Complete... 29 5. COMPLETING AND SUBMITTING AN APPLICATION FORM... 30 5.1 Payment Options... 31 5.1.1 Payment by Cheque... 31 5.1.2 Payment by EFT... 31 5.1.3 Payment by Credit Card... 31 5.2 Signature Page... 32 Page 2 of 32

1. Introduction Welcome to the online application system from the Commission for Aviation Regulation. This short document aims to describe the main features of the system and to assist you in understanding how to navigate and complete the application form. We recommend that you read the entire guide in advance of beginning your application in order to familiarise yourself with the features of the system and the documents and information that will be required. As a significant amount of detailed information is required during the application process, reading this guide before you begin will help to minimise the risk of submitting an insufficiently completed application. Please note that once an online application for an Air Carrier Operating Licence is submitted to the Commission, it cannot be edited and no new information can be added online. To make any changes or to submit any additional information, you will need to contact the Commission directly. This guide contains clear and easy-to-follow instructions on how to use the online licensing application system. It will explain the different terms, icons and features of the system. There is a step-by-step guide on how to register and log-in and there are clear instructions on how to navigate the application form. It will show you how to attach documents and edit information you have already entered. The guide will also show you how to save your progress as you complete the form and the steps to follow when you are ready to submit your application. The Commission s guidance note on registration can also be accessed and downloaded separately - http://www.aviationreg.ie/airline-licensing-the-commissionsrole/apply-for-a-licence.141.html. 1.1 Conditions for granting an operating licence The following conditions must be met by an undertaking before an operating licence can be granted (see Article 4 of Regulation (EC) No. 1008/2008): (a) its principal place of business must be located in Ireland (b) it must hold a valid AOC as issued by the Irish Aviation Authority (c) it has one or more aircraft at its disposal through ownership or a dry lease agreement (d) its main occupation is to operate air services in isolation or combined with any other commercial operation of aircraft or the repair and maintenance of aircraft (e) its company structure allows the competent licensing authority to implement the provisions of the Regulation (f) it meets the relevant ownership and control requirements of the Regulation ownership and control by non-eu/eea Member States or nationals is not permitted (g) it meets the financial conditions specified in Article 5 of the Regulation (h) it complies with the insurance requirements specified in Article 11 of the Regulation and in Regulation (EC) No 785/2004 (i) it complies with the provisions on good repute as specified in Article 7 of the Regulation Page 3 of 32

1.2 Before you start There are several items to note before you begin the application process. 1. Currently, the system will only function when using Internet Explorer (version 5.5 or above). For versions of Internet Explorer 7 or above, compatibility mode should be switched on. 2. In order to prevent notification e-mails from the Commission being treated as spam, you will need to allow e-mails from the Commission s website to be received by your e- mail provider 3. Ensure that pop-ups from the Commission for Aviation Regulation s Licensing System are enabled 4. A broadband internet connection is required due to the frequent transfers of data to and from the Commission s server Details of how to allow e-mails from the Commission s website and how to enable pop-ups are outlined below. 1.3 Receiving e-mail notifications from the Commission When you submit your request to register to use the Online Licence Application System, you will receive an e-mail confirming receipt of this request. Following approval as a user, you will receive another e-mail containing your username and password. These e-mails are sent from an unmonitored e-mail account so please do not respond to them. If you have requested access for a number of users, usernames and passwords will be sent to the main user who completed the registration request. In order to receive both of these e-mails, please ensure that you can accept e-mails from the address noreply@aviationreg.ie by adding it to the address book/list of contacts. This should prevent e-mails from this address being treated as spam and ending up in junk mail. If you are expecting an e-mail relating to your registration and do not receive one, please check the spam/junk folder. Page 4 of 32

1.4 Enabling Pop-ups 1. When you open the browser (Internet Explorer v5.5 or above) go to: Tools Pop-up Blocker 2. You can select either Turn Off Pop-up Blocker or Pop-up Blocker Settings. The Commission recommends that you select Pop-up Blocker Settings. 3. Enter the address https://secure.aviationreg.ie in the Address of website to allow box and then click on Add. 4. When successfully added, the address will appear as secure.aviationreg.ie in the Allowed sites box. Allowing pop-ups from the Commission s online application system will enable a number of key functions such as the document attachment function and the display of the signature page to operate correctly. Page 5 of 32

2. Registering to use the Licence Application System for first-time applicants Because you will need to submit potentially sensitive information as part of the application, the online system is a secure system that requires you to register and receive a username and password. The steps below outline how to register to use the system. When registering to use the system please follow the procedure outlined below. To register as a user of the system, use the link on the Commission for Aviation Regulation s website www.aviationreg.ie and follow the path illustrated by the arrows below. Click on the relevant link to access the Commission s online application system. You will arrive at a screen which looks like the one shown below. N.B. the default screen is for Travel Agent applications so be sure to select Air Carrier before filling in any information. To register, follow the instructions in steps 1 to 8 below. Page 6 of 32

Note: Throughout this form, fields which have a blue-coloured background are mandatory and must be filled in for the request to be submitted. 1. Select entity type i.e. Air Carrier 2. Enter the name of the applicant (i.e. company name), any business or trading names and address details. 3. Enter phone, fax, e-mail and website address details. 4. Enter brief description of proposed operations. 5. Enter any additional relevant comments to support your application. 6. Enter username(s) and email address(es) and select the Add Details button after each entry. Allocate one unique username for each person in your organisation who will be entering information into the licence application 6a. As usernames are added, the grid will display the entered details. If you wish to edit an entry, select it by clicking on it once and the details will display in the boxes above. Select Add details again when finished editing. Page 7 of 32

7. Enter contact name, phone number, fax number and email address of the contact person in your organisation with whom the Commission can communicate regarding any clarification or additional information required relating to your organisation s online application. Select the Add details button after entering contact details. 7a. As contact details are added, the grid immediately above will display the entered details. If you want to edit an entry, select it by clicking on it once and the details will display in the boxes above. Select Add details when finished. 8. When you are satisfied that all details entered on the form are correct, select Submit and your username request will be forwarded to the Commission for Aviation Regulation. When you click Submit the message below is displayed. After clicking Yes, you may briefly see the screen below. If you are not immediately redirected to the homepage, clicking on Click here to return to the homepage will bring you back. Page 8 of 32

Your registration request is forwarded to the Commission and you will receive a confirmation e-mail similar to the one below. Upon successful review and approval by the Commission, each of the nominated users will receive a unique, system-generated password for accessing the system. As the main user, you will receive the e-mails containing the usernames and passwords for each of the users which have been approved, including your own. See an example below. Page 9 of 32

Use the link in the e-mail to open the login page for the online application. As individual users begin to login to the system, they should be encouraged to change their system-generated passwords to one of their choosing by selecting the Change Password option (as indicated below) when logging onto the system. To change your password as indicated above, follow the instructions in the following section. 2.1 Logging in to the system for the first time To login, use the link in the e-mail containing your username and password or go to https://secure.aviationreg.ie/eseries. On this screen you can change your password to one which is easier for you to remember. To do this, select Change Password and follow the instructions as shown below, making sure that your new password has at least 6 characters and that it is a combination of letters and numbers. 1. Enter your username (not case sensitive) 2. Enter your system-generated password 3. Enter your new password (Note: minimum 6 characters, combination of letters and numbers) 4. Click confirm Page 10 of 32

Having clicked Confirm the message below will be displayed. You can now proceed to login using your username and your new password. When you login for the first time, you will see a screen like the one below. After reading the information on this screen, click Apply for an Operating Licence. Page 11 of 32

3. The Application Process Clicking Apply for an Operating Licence will bring you to the following screen: Please acknowledge that you have read the accompanying notes before proceeding. You can access the accompanying notes from the bottom left-hand corner of the application screen at any point during the application process. You are now ready to begin the application process. The following section of the guide will show you the main features of the online application form including how to attach documents, fill in grids and save your progress. Although not a step-by-step guide to filling out the form, the next section will explain the common features of the system and provide explanations on what information is required in order for the form to be completed. Note: when the application form is being opened, there may be a slight delay as information is being downloaded from the server. An on-screen notification (see below) will be displayed until all the information has been downloaded successfully. Please do not close your browser window or attempt to perform any other actions while this notification is displayed. A notification similar to this will appear on-screen at various points as you use the system e.g. when saving your application, submitting your application etc. Page 12 of 32

3.1 General Points to Note 3.1.1 Entering data The Application form does not have to be filled out in sequence. You can start on any page or any section, enter data, save it and go to any other page you choose. As you move from page to page, it is advisable to select Save Progress so that the information you have entered is saved on the system Yellow information fields are mandatory and so must be filled in. If the question does not apply to your business or application, please enter n/a in the field so that the system recognises that something has been entered. If the mandatory field requires a number to be entered, please enter 0 if it does not apply Whilst all mandatory fields must be filled in so that the application can be submitted, please try to answer all questions as fully as possible. Should a question not apply to your business, please enter n/a or 0. Where insufficient information has been submitted with the application, it will have to be followed up by the Commission and this will cause delays in processing the application 3.1.2 Creating PDFs There are many points in the application process where you will be requested to attach documents, e.g. copies of company registration documents, shareholders agreements etc. With the exception of the Business Plan, the Commission requires you to forward documents in PDF format. If the documents you intend to attach are in other formats, such as Word, please convert them to a PDF file prior to submission. Business plans which are created in a spread sheet format should be submitted as a non-pdf spread sheet as the Commission will need to see the workings involved in the plan. Spread sheets may be password protected for added security if you wish. If you use Microsoft Word 2010, you can convert your files to a PDF by going to the File tab, selecting Save and Send in the left hand navigation menu and then clicking create PDF/XPS document. If you don t already have your own PDF converter, you can download any one of a range of PDF converters which are available free-of-charge on the internet. When you download the conversion software to your PC a PDF printer will be added to your system. To convert a document, go to the print menu and select the PDF printer. When you click Print a PDF of your document is created and you can Save As using a filename and location of your choice. From within the licensing system navigate to the document in the usual way and attach it for submission. Page 13 of 32

3.1.3 Icons The following icons will appear at points during the application process. In-Context Help: This icon will bring up a note which will provide information on, or an explanation of, the associated section of the application. See example below. Date-Picker: Clicking on the calendar icon next to a date field will bring up a date-picker like the one below. Simply navigate to the date required and click on it to populate the field. Download Document: This icon appears where you are required to download a document (e.g. the Insurance Declaration Form). Clicking on this icon will open the document in a new browser window from where you can print or save the document. Question Mark: This icon will open a text box containing an explanation of the term or phrase to which it relates. Page 14 of 32

3.2 Accessing the application form for the first time When you acknowledge that you have read the accompanying notes, the application will open. The illustration below points out some features common to all screens that will help you to navigate through the application form. Click here to logout of the system Use these buttons to increase or decrease the size of the text on the page. Clicking on any of these labels will bring you to that section of the application. The percentages show how much of the application is completed. This icon opens in-context help for the information in question (see 2.1.3 Icons ) Click on this at any time to open the Accompanying Notes The Next (or Previous ) button will bring you to the next (or previous) screen. Click this button to save your progress as you work through the application. We recommend that you save your progress regularly and always save before you logout. A lot of the information required in the application form will need to be entered into a grid like this one. Details on how to add information to the grids is given in the next section. Page 15 of 32

3.2.1 Navigating the application form 3.2.1.1 Main navigation and functions To access the application form sections, save progress or submit a completed application form, use the main navigation panel to the left of the application form data entry area. This panel appears on all pages and form sections can be accessed by clicking once on the required section headings on the panel. Entered data can also be saved using the Save Progress button in this panel. The Next and Previous buttons allow movement between sections in sequence Logout function is positioned on the top left Horizontal and vertical scroll bars allow up-and-down as well as right-and-left movement on the main data entry area. (You may need to scroll to the bottom of the page to see the horizontal scroll bar) To move downwards from one field to the next, use the Tab key. To move upwards from one field to the previous one use the shift + Tab keys. You cannot use the Enter key to move down the page from field to field Fields can also be selected by clicking within them using the mouse To make the font size larger or smaller, use the + Larger Font and - Smaller Font links at the top left of the screen, underneath the Logout button 3.2.1.2 Main Navigation Panel (including % Complete statistics) The main navigation panel to the left of the screen is multifunctional in that it facilitates navigation throughout the application, it allows licence applications to be saved and submitted and it also provides information on the level of completion of all sections of an application form. 3.2.1.3 Attaching documents Throughout the application you will be requested to attach certain documents. Where documents are required, an Attachments button will be positioned near the question. To attach a document or a series of documents, click on the button as shown below. Page 16 of 32

A box like the one below will open. Click on New and your system explorer will open so that you can navigate to where your document is saved. When you have found the document that needs to be attached, double click on it to add it to the list. A green tick next to the file name indicates that it has been uploaded successfully. To add another document, click New again and repeat the process. When you have attached all the documents required for a particular section, click Close to exit the attachments box. You will then see the number of documents attached in brackets on the Attachments button. Page 17 of 32

3.2.1.4 Working with Grids Throughout the system, there are data entry tables known as Grids. An example of one of these is shown immediately below. To enter data in these grids you need to select the Add button, positioned on the top-right. Do not try to add data to the grid by clicking into it. Each time the Add button is selected a small sub-form similar to the one shown below will appear. Fill out the information required and click Save. The main grid will now display the information added. To view an entry or to edit it, click the Edit link under the Action heading on the right. To delete an entry, click on the Delete link. To save an additional entry, click on Add and repeat the process. Page 18 of 32

3.2.1.5 Saving and logging out At any time you can save your application by selecting the Save Progress button just below the main navigation panel on the left-hand side of the screen. You can logout of the system by selecting Logout at the top left of the screen. To resume editing, access the system once again by opening Internet Explorer and going to https://secure.aviationreg.ie/eseries. You will be presented with a screen like the one shown below. Click on the Edit icon and you will access your application. Use the main navigation panel on the left to view the status of various sections and to access the parts of the application you wish to view or edit. Page 19 of 32

4. Information required for the Application Form by Section 4.1 General tab This section is very short and only asks for the company s financial year-end date and the category of operating licence for which you are applying. Clicking on the in-context help icon will give you the definition of both categories. 4.2 Ownership and Control Article 4 (f) of Regulation (EC) No 1008/2008 requires that Member States and/or nationals of Member States own more than 50% of the undertaking and effectively control it, whether directly or indirectly through one or more intermediate undertakings, except as provided for in an agreement with a third party to which the Community is a party. The tests of Ownership and Control are separate and both must be met to achieve compliance. In light of the above requirements, applicants are required to provide details of the nationality of each member of the Board of Directors and the Company Secretary, and any other person or entity who effectively controls or has a managing interest in the applicant company. For applicants belonging to a Group structure, full details will be required on all companies and all relationships in that corporate structure. Unless the applicant company can demonstrate compliance with this requirement, the application cannot be considered any further by the Commission Please familiarise yourself with this section of the Regulation. The ownership and control test is an ongoing one and if you are granted an operating licence please note that you will be required to demonstrate compliance with this requirement on an annual basis. A Guide to the Ownership and Control requirements can be accessed from our website at: http://www.aviationreg.ie/_fileupload/ocguidance_note_22_11_12.pdf It is important that you read this note carefully before beginning your application. Page 20 of 32

There are 4 sub-sections to the Ownership and Control portion of the application. These are: A breakdown of each of these sections is given below. Directors and Secretary: this section is to be completed in respect of each member of the Board of Directors and the Company Secretary. Please select the director type and include evidence of nationality (e.g. passport). Please note that the ownership and control test is based on nationality and not country of residence. Key Entities: this section is to be completed in respect of any other person who effectively controls or has a managing interest in the applicant company or who acts as a shadow director. Subsidiary or Holding: if the applicant company is a subsidiary of another company, please provide the name and business/registered address of the parent company. If the applicant company is a holding company for another company, please provide the name and business/registered address of the other company. Applicants are advised to take special care to ensure that information provided in this section is up-to-date. Any information requested in relation to the applicant company may also be required regarding any companies listed as parent/subsidiary companies. Documents to attach: please attach a copy of the following documents: Memorandum and Articles of Association, Certificate of Incorporation, Certificate of Registration of any business or trading names and copies of any shareholders agreements or any other side or ancillary agreements relating to the rights of respective shareholders in the applicant company. Please note: in certain circumstances, the Commission may require a signed declaration from the company secretary confirming that there are no undeclared agreements in existence that confer powers outside the disclosed legal documents. Page 21 of 32

4.3 Capitalisation & Shareholdings Please fill out this section completely. There are 4 sub-sections to the Capitalisations/Shareholdings portion of the application. These are: Shareholders: this section requires details of the share capital of the applicant company i.e. the amounts of authorised share capital, the amount of paid up share capital, the amounts of share capital issued for cash or otherwise and the amount of any share capital that is not paid up. There is also a grid in this section where the details of the individual shareholders is to be entered. The detail required about each shareholder is: name, address, description of the shares held and the amount of shares held. If the shareholder of the applicant company is not the ultimate shareholder, then the details listed above must also be provided for the shareholders of the parent company or any other entities with an interest in the applicant company in order to satisfy the Commission as regards compliance with the ownership and control requirements. Shareholdings in other companies: if the applicant company or one of its directors, shareholders or partners holds a shareholding of more than 10% of the total shares of any other company, please provide details of these companies. This includes any shareholdings held in the name of a spouse, nominee or agent. If the space in the text box is insufficient, please provide the information on a separate sheet attached to this question. Borrowings: As you will see, all of the boxes in this section are yellow, meaning that they are mandatory. If one or more of the fields do not apply to your application, please make sure you enter n/a in these fields so that the system recognises that something has been entered in a mandatory field. The details you are asked for in these sections are: any overdraft facilities available to the applicant company, the details of any securities on the overdraft facility, any other borrowings or collateral given in relation to the overdraft, details of any mortgages, liens, charges or encumbrances, details of the amount and nature of any directors loans invested in the company and the name(s) of the director(s) to whom the applicant is liable for loan capital. Assets: please attach a list of the company s assets. This list should include the assets original cost, net book value and current market value where applicable. Page 22 of 32

4.4 Past Activities All three fields in this section are mandatory so please ensure that they are completed in full. If one or more of the fields do not apply, please enter n/a in the field. In this section you are asked to provide the names of any companies, enterprises or business ventures with which the applicant company or any of its directors, shadow directors, shareholders or partners were previously associated in a proprietorial role or as a director, shadow director or shareholder. If the applicant company or any of its directors, shadow directors, shareholders or partners were involved with any company, enterprise or business venture that was involved in any bankruptcy, insolvency or winding-up procedures, the names and further details of these companies will also be required. Finally, we will require details of any offence which the applicant company or any persons who will continuously and effectively manage the operations of the applicant company (including any director, shadow director, shareholder or partner) has been convicted. 4.5 Business Plan Please read this section carefully before beginning the application process. It will also be helpful to familiarise yourself with the requirements of Article 5 of Regulation (EC) No 1008/2008 which sets out the financial conditions for granting an operating licence. In this section you are asked to: i) provide a brief summary of your proposed operations and business activities, ii) attach a business plan, iii) indicate whether the applicant company will engage in any other activities besides air transport and iv) state the projected turnover for the first year of trading. The business plan comprises a large part of the application and being aware of what is required at the beginning of the process will help to minimise requests for further information from the Commission that could delay the processing of your application. Some points to note: - the business plan must cover the first three years of operations at a minimum and must include detailed, month-by-month profit and loss accounts, cash flow accounts and balance sheets Page 23 of 32

- the plan should include a detailed description of the intended commercial activities and any financial links to any other commercial activities that the company is or will be engaged in (whether directly or indirectly) - include any market research that you have undertaken - the business plan must be submitted in electronic format to include all links and workings so that the Commission can see how you have arrived at each figure. To avoid software compatibility issues, it is preferable to submit the Business Plan as a spread sheet created using Microsoft Excel When analysing the financial data submitted by an applicant, there are two main criteria on which the Commission is obliged to satisfy itself. An applicant must be able to demonstrate that it can: a) meet at any time its actual and potential obligations, established under realistic assumptions, for a period of 24 months from the start of operations; and b) meet its fixed and operational costs, incurred by operations according to its business plan and established under realistic assumptions, for period of three months from the start of operations without taking into account any income from its operations. In order to assess if the applicant can meet the above criteria, the Commission requires certain information to be submitted. The type of information that should be included in the business plan is listed below (please refer to Point 1 of Annex I to Regulation No. 1008/2008). It is in your own interest to ensure that the business plan submitted to the Commission is as detailed as possible. Please include: - a copy of the most recent set of internal management accounts and a copy of the audited accounts for the previous financial year. (This requirement does not apply to new companies) - a projected balance sheet and profit and loss account for the next three years of operations - the basis for the projected income and expenditure figures (e.g. fuel, fares and rates, salaries, maintenance, depreciation, exchange rate costs, airport charges, air navigation charges, groundhandling costs, insurance etc). Also include your traffic and revenue forecasts - details of the start-up costs incurred in the period from submission of an application to the commencement of operations and an explanation of how it is proposed to finance these costs - details of existing and projected sources of finance - details of shareholders, including nationality and type of shares to be held, and the Articles of Association. If part of a group of undertakings, information on the relationship between them - projected cash-flow statements and liquidity plans for the first three years of operation - details of the financing of the aircraft purchase/leasing including, in the case of leasing, the terms and conditions of contract Page 24 of 32

If you are applying as a Category B applicant, the financial requirements for small operators are less rigorous with regards to the information listed above. The requirements listed in Article 5 (3) of Regulation (EC) No 1008/2008 state that Category B operators who are engaged exclusively in unscheduled services and whose aircraft have an MTOW of 10 tonnes or less and/or less than 20 seats must only demonstrate that the company has a net capital of at least 100,000 or provide, when requested by the Commission, the information listed above for the purposes of assessment. In order to determine whether Category B applicants meet the net capital requirement, certain financial information is required to be submitted to the Commission (e.g. latest set of Financial Statements and/or Management Accounts, Opening Balance Sheet and financial projections for the proposed operation). (Please note that should a Category B operator provide scheduled services or if their turnover should exceed 3 million per year, the full financial requirements of Article 5, mentioned above, may be applied.) The in-context help note on this page also lists the financial information that should be included in the business plan. This note can be printed so that you can have it to hand while preparing the plan. Please read the note and the relevant section of the Regulation carefully to make sure that you are familiar with the financial requirements that apply to air carriers as these requirements are ongoing and are monitored closely. Also, please take note of the extra requirements that are placed on newly-licenced carriers during the first two years of operations. 4.6 Aircraft In this section you are required to enter the details for each of the aircraft to be operated by the company in the grid using the Add button. You may add up to 10 individual aircraft this way. For proposed operations of more than 10 aircraft, please attach a list containing the information required (listed below) using the Attachments button. Please submit the following information regarding each of the aircraft: - the aircraft registration number - the aircraft name and type - the year of manufacture - the Maximum Take-Off Mass in kilograms - the maximum seat capacity - the method of acquisition: leased, other or purchased. If you select leased an attachments button will appear. Please attach the lease agreement. If you choose other, a comments box will appear where you can fill out the details of the acquisition method relevant to the particular aircraft Page 25 of 32

- The annual repayments or lease costs for the aircraft in question - If you have more than one aircraft of the same name and type, simply enter various for the registration and year of manufacture and include all other required information on a separate sheet using the Attachments button 4.7 Insurance In the Insurance tab you are asked to provide details of the insurance policy or policies that you have in place to cover the proposed operations. Using the Add button, add the information for the policies in question. There is an option to add just one policy if it covers all your aircraft (i.e. a fleet policy). If you have separate policies for each/some of your aircraft please add the details for each individual policy. As you will see from the form above, the information you are asked to provide regarding the insurance policy is as follows: - Policy type i.e. fleet or other. Please select the appropriate option - Name of insurer - Insurer s address - Contact person in the insurance company - Contact details for this person: e-mail address, phone number and fax number (if applicable) - Insurance policy number - Insurance from date - Insurance to date - Insurance renewal date - Please download the Commission s Insurance Declaration form and have your insurers complete the form. When it has been filled out, please scan and attach the form to this table to submit it. You can save the insurance details while you are waiting for the Page 26 of 32

insurance declaration form to be filled out. To attach it at a later date, simply choose Edit from the relevant entry on the insurance grid, see below. Click here to attach an insurance form after you have saved the insurance details. Licensed air carriers are required to have certain minimum levels of insurance cover in place. These minimum levels are set out in Regulation (EC) No 785/2004 (see link: http://eurlex.europa.eu/lexuriserv/lexuriserv.do?uri=celex:32004r0785:en:not). The amount of cover you need is based on the size and capacity of your aircraft and the figures for the calculations are included in the Insurance Declaration form. Please ensure that you have the correct minimum limits of insurance required for your aircraft. 4.8 Proof of Good Repute Article 7 of the Regulation (EC) No 1008/2008 stipulates that in order to be granted an operating licence, the people who will continuously and effectively manage the operations of the company are of good repute, (e.g. lack of a criminal record or not having been previously declared bankrupt). Good repute is evidenced by the production of suitable documents or certifications issued by the competent authorities in the Member State of origin or of the Member State where they permanently reside. If the Member State in question does not issue documents of this kind, the Commission will accept an oath or solemn declaration made by the person/people concerned before one of the following: - a competent judicial or administrative authority - a notary, or - a qualified professional body in the Member State of origin or permanent residence. A sample solemn declaration is available to download on this page. Use the download document icon to access and print this page. When you have the necessary documents, please send the originals by post to the Commission s address. They may also be scanned and attached to this page using the Attachments button. Remember that you can attach as many documents as needed. Please note the Commission can only accept documents submitted within three months of issue. Page 27 of 32

4.9 Managerial Staff & Other Info There are five sub-sections to this part of the application. The information you are asked to provide for each of these sections is as follows: Managers: please provide the information below for all managers in the company i.e. all persons who will continuously and effectively manage the operations - name, address, contact details, nationality and position in the company - list of qualifications and experience - CV should also be attached Legal representative: title, name of company/person, address and contact details Bankers: name of bank and branch, address and contact details Auditors: title, name of company/person, address and contact details Declaration: this declaration is to state that to the best of the knowledge and belief of the persons who will continuously and effectively manage the operations, the information provided in this section (i.e. Managerial Staff and Other Info) is true and accurate. The form should be downloaded and printed and when completed, posted to the Commission s offices. The completed declaration may also be scanned and attached using the Attachments button. 4.10 Additional Information This section contains no mandatory fields and it is not necessary to fill it out. However, if you do have any other relevant information that you feel would be beneficial to your application, please include it either in the text box or by attaching any documents using the Attachments button. Page 28 of 32

4.11 All Sections Complete When all sections of the application form are fully complete i.e., all percentage complete indicators are at 100%, you are ready to submit the application. Please see the next section of the guide for how to complete submission of your application. Page 29 of 32

5. Completing and Submitting an Application Form When you are satisfied that the application form is fully complete, all attachments are in place and the % Complete indicators are all at 100%, you can submit the licence application form to the Commission by clicking the Submit button under the main navigation panel. We recommend that you save your progress before submitting the form. You will be asked to verify that you want to submit the form. Clicking Yes will begin the submission process. This process may take a few seconds to complete. Clicking No will cancel the application submission process and return the application to edit mode. When you click Yes you will be brought to the Payment Processing page, shown below. Page 30 of 32

5.1 Payment Options Click on one of the payment options presented and the fee due will be displayed (see below). 5.1.1 Payment by Cheque When submitting fees by cheque please ensure that you reference it with your application number, which is displayed in the top field. Take a note of this number and the Commission address for posting your cheque. Payment should be made using a Euro cheque drawn on an Irish bank and made payable to the Commission for Aviation Regulation. 5.1.2 Payment by EFT To pay by EFT, simply choose EFT from the options, click Submit and follow the instructions. 5.1.3 Payment by Credit Card Selecting the Credit Card payment option will display the screen as shown below. Fill in the card details and click Submit. Page 31 of 32

Clicking Submit will submit the application to the Commission and bring you back to the homepage where the status of the application will be displayed as Submitted (See below). You can view your application by clicking on the View icon but you cannot edit your submitted application. To make any changes to your submitted application, contact the Commission. 5.2 Signature Page Clicking Submit will also open the Signature Page. When this opens, check that the information is correct, print the page and sign it. Post the Signature Page to the Commission along with any other original documents required (e.g. Proof of Good Repute and Declarations). Page 32 of 32