InterPBX Communication System

InterPBX Communication System Blaze Monitor Administrator Operation Guide 08BZMNM.bn2.20a.EN2

DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, DSG SoftPhone, SoftConsole, InterConsole, Blaze Monitor and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners. Copyright DSG Technology Inc. All rights reserved. DSG Technology Inc. 7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan Tel:886-2-88615558 Fax:886-2-88615557 E-mail:sales@dsg.com.tw http://www.dsgtechnology.com

Table of Contents 3 Table of Contents Chapter 1 Login to Blaze Monitor...5 Before You Start...6 Login to Blaze Monitor...6 Chapter 2 Using the Blaze Monitor...7 Overview of the Blaze Monitor...8 Channel Status...8 Group Status...13 Active Calls...13 System Log...13 Check Digit (Extension Log)...14 Server (System Log)...16 System Alert (Alert Log)...16 System Info...16 Joint Server...17 Functions...17 Clear Logs...18 Debug Levels...18 Appendix A: Function Code...21

Chapter 1 Login to Blaze Monitor 5 Chapter 1 Login to Blaze Monitor Blaze Monitor is a data collecting and debugging software for Blaze/Savanna IP-PBX Systems. It provides system monitoring and data collecting functions allowing system administrators or technical support engineers better managing and recovering the system.

6 Chapter 1 Login to Blaze Monitor Before You Start Before installation, please make sure your computer conforms to the minimum system requirements blow: Windows 2000, XP or Vista Memory: 128 MB or higher recommended Available Hard Disk Space: 20 MB or above LAN or VPN connection to InterServer Note: If you are using Blaze Link program for CTI solution, do not run CTI_GW and Blaze Monitor on the same computer. Or at least do not run both of them at the same time. Login to Blaze Monitor 1. Store the BlazeMng.exe software to your computer or a location reachable from your computer. 2. From your Windows Explorer, specify the location of BlazeMng.exe and double click on it. 3. You will be prompted a login page as below. PBX Server IP: Input the PBX Server IP you would like to monitor. Extension Number: Input your extension number. Extension Password: Input your extension password. The default password is blank. Note: You have to be one of the extension members or use one of the extension numbers of the PBX system you would like to monitor to login. Note: Your computer and the PBX Server need to be in the same LAN or VPN. Click on Change Network Card to switch your network card if necessary.

Chapter 2 Using the Blaze Monitor 7 Chapter 2 Using the Blaze Monitor The Blaze Monitor is a feature-rich monitoring software. You could get an overall view for all the extensions and CO Lines status.

8 Chapter 2 Using the Blaze Monitor Overview of the Blaze Monitor Please refer to the following diagram to use and control your Blaze Monitor. You may drag and draw the edge of panes to adjust the size of panes. Channel Status Group Status Active Calls Status Extension Log Server Log PBX Server IP Debug Levels The record high PBX CPU loading and the time happened PBX Server CPU Loading Note: The displaying speed of channel status might be depending on the number of extension numbers on the system. Channel Status In the Channel Status pane, you could find the info and status of each channel. Channels are categorized in IP Phone, CO Line, FXS, SIP Phone and IVR. You may switch between them by selecting the tabs.

Chapter 2 Using the Blaze Monitor 9 Login: When the login function is enabled, the endpoint s login status will be displayed here. Source: The endpoint s extension number. Name: The endpoint s name. CAIP: The endpoint s IP address. For IP phones or software phones, it s the IP of the phone or the PC. For CO or FXS, it s the IP of the voice gateway. For off-premises phones, it s the IP of the NAT proxy. MAC: The endpoint s hardware address. The MAC address cannot be modified. Codec: The Codec adopted by the endpoint. The supported Codecs include G.711(PCM_U), G.729, G.723.1. Version: The software version of the endpoint. Call ID: The unique serial number of a call. It is useful tracker in CDR. The number in brackets followed by the Call ID representing (1)calling party, (2) called party and (0) initial. Status: The current status of the endpoint, such idle, recording, suspend etc. Destination: When the endpoint is on the phone, it displays the receiver s extension number. For outgoing calls, it shows CO line extension number. Type: The phone type of the endpoint, such as IP580, SoftPhone.etc. Fwd. All: The endpoint s Forward All setting, if any, such as another extension, phone number, VM or AA. Fwd. Busy: The endpoint s Busy Forward setting, if any. Fwd. NAS: The endpoint s Ring No Answer Forward setting, if any. Filter Tab You could click the Filter tab and set conditions to sorting channels. Ping Tab

10 Chapter 2 Using the Blaze Monitor This pane works as the command Ping in DOS. You could enter any extension number or IP address to check the connection status between the specified end point and your PC. Extension Info On the Channel Status pane, double click on an entry and you will get the detail information of the endpoint. Functions: DND, Call Waiting, Schedule(Recording Schedule) Disable 0 Enable 1

Chapter 2 Using the Blaze Monitor 11 Attribute FXS 0 FXO 1 Interphone 2 Software 2 Virtual 4 IVR 5 Ext Group 6 Trunk Group 7 AA Tree 8 Group Pickup 9 Conference 10 Off Premises 11 External Paging 12 Operator 13 Digital GW FXO 14 Digital GW FXS 15 PSTN GW 20 Off Premises PSTN GW 21 Recording System 22 CTI GW 23 NAT Proxy 24 SIP Proxy 25 Digital GW 26 SIP Phone 27 Off Premises SIP Proxy 28 Off Premises Digital GW 29 Joint Server 30 SIP Trunk 31 Function Code 99 Web Proc 100 Interserver 199 Unknown Type 200 Codec PCM 0 G723.1 1

12 Chapter 2 Using the Blaze Monitor G729 2 Status Idle 0 Ready 1 Talk 2 Connecting 3 Ringing 4 Held 5 Busy 6 Group Ring 7 Suspend 8 Paged 9 FXO Idle 10 FXO Wait 11 FXO Ringing 12 FXO Connecting 13 FXO Talking 14 FXO Held 15 FXO Ring Back 16 FXO IVR 17 FXO Suspend 18 FXO Resume 19 FXO Hunting 20 FXO Group Ring 21 FXO CO Ready 22 FXO CO Ring Back 23 Paging 30 Recording 31 FXO Recording 32 Transferring 33 Transferred 34 FXO Transferred 35 Phone Type IP580 1 SoftPhone 2

Chapter 2 Using the Blaze Monitor 13 IP500 3 IP580a 4 IP580b 5 SoftConsole 6 IP590 7 Virtual 8 Group Status You could get a simple list of channels status by selecting a specific Extension Group or CO Lines Group. Active Calls It displays all the calls currently happening in the system. System Log The System Log displays the real time actions been made on the server and extensions. The log files will also be stored in your computer automatically. Go to the file location where BlazeMng.exe is located. When Blaze Monitor starts, a Moni_Log folder will be created. Specify a PBX Server IP to get the associated logs.

14 Chapter 2 Using the Blaze Monitor Check Digit (Extension Log) The Check Digit pane provides detailed extension activities log. You could filter the extensions you would like to view to get a simple list. The recorded Ext_Log.txt files in Moni_Log folder will store the complete logs. Example 1: Time [dd hh:mm:ss] Command TranID P1: Reserved for: Reserved [12 14:41:36] (107)<=[124,](9): CC=*1 fwd= P1=0, for=0 <= Phone to PBX Server [Ext No.] (PBX Server ID) Forwarding Ext. Check Digit Content Example 2: [12 14:41:36] (577)=>[124]: CC=802, r=52, B=AA, R=AA, A=, C=1 B: Busy Forward R: Ring-No-Answer Forward A: All Forward => PBX Server to Phone [Ext No.] Server Returned Content Result Code Codec Example 3: [12 14:41:36] (598)=>[124]: CC=6801, r=70, dial=88615559, C=1 Dialing Numbers

Chapter 2 Using the Blaze Monitor 15 Example 4: [12 17:15:37] (485)=>[165](9): CC=5116, r=69, CA=192.168.12.200, DstID=7 Call Agent, Called Party s Server Check Digit Content or Server Returned Content(CC) CC f: offhook digits: dialed or returned digits Result Code(r) Invalid 51 Valid 52 Not Decided 53 Auto Line Access 54 Call Pickup CO Line 55 Call Pickup Directed 56 Call Hold Retrieve CO 57 Call Hold Retrieve Ext. 58 Call Park OK 59 DND Set OK 61 Call Hold OK 62 IVR No Answer 66 Party Busy 67 Redirect 69 CO Speed Dial 70 Off Hook Intercom 72 Off Hook CO Line 73 Suspend 74 Group Ring OK 76 Paging OK 77 Conference OK 78 Redirect Password 79 ARS 80 Delay Check Digit 81 To Top AA 101

16 Chapter 2 Using the Blaze Monitor To Personal AA 102 To Get Message VM 103 To Personal VM 104 To Unknown ext VM 105 To Extension Group Queue 106 Retrieve Record 107 Start Recording 110 Stop Recording 111 Codec(C) G.711 0 G.723.1 1 G.729 2 Server (System Log) The Server pane offers real time system log. You could get each actions happened on the PBX server. The recorded Sys_Log.txt files in Moni_Log folder will store the complete logs automatically. System Alert (Alert Log) When errors occurred, the System Alert tab will display the error or event information and logs will be stored at AlertLog.txt. System Info You could get the detail PBX Server information from this section.

Chapter 2 Using the Blaze Monitor 17 Current Mode: The PBX System s Operation Mode, such as Business Hours, Break Hours, After Hours or Closed as set in Server s Main Menu>System Configuration>Business Hours. NAT Proxy: The IP address of the NAT Proxy associated with the PBX Server. Msg Q: Among them, the imsgcnt is the message processing amount and the value shall be below 10. FTP Connected Count: Counts of image upgrading currently processing by phones TCP: Available TCP ports UDP: Available UDP ports Watchdog: Enabled or Disable Virtual End Point: Currently occupied sockets for group ringing, paging or others. DCU: current DCU - - Lowest water mark Start up: Starting time of the system Joint Server This section displays the other PBX Server associated with the PBX Server you are monitoring. Count: The serial number of the Joint Server. Joint Server IP: The IP address of the joint server. Master: It displays the Joint Server is the Master or Slave server. Functions You could all the function code associated with the PBX Server. You could modified the function code on PBX Server s Main Menu>System Configuration>Function Code. Some of the codes such as Headset and Virtual Extension are not editable. For more details, please refer to Appendix A.

18 Chapter 2 Using the Blaze Monitor Clear Logs From the menu bar, select File>Clear All Log Files. You will clear all the system or extension logs stored in your computer. Debug Levels The log files are recorded and stored at the Moni_Log folder where your BlazeMng.exe is located. (e.g..\\moni_log\pbxseverip\yymmdd\extlog_ddhhnnss.txt) Go to menu bar and select Debug. There are 3 levels offering different level of data. Level 1: When selected, 3 log files will be generated. - ExtLog_ddhhmmss.txt: Extension Log, records shown on the Check Digit pane - SysLog_ddhhmmss.txt: System Log, records shown on the Server pane - AltLog.txt: the System Alert log Level 2: When selected, two more logs will be generated. - StatusLog_ddhhmmss.txt: the Extension status log - SysRT.txt: the System Runtime log Level 3: When detailed information is required, you may switch to Level 3. When Level 3 is selected, you will be prompt a Gateway log window. Click the Start button and the Blaze Monitor will Telnet the gateway. A Gw_Log folder will be generated tracking all trunk ports status. The gateway log is at your Moni_Log folder which is located at the same destination as the BlazeMng.exe. To stop, select Level 1 or Level 2. Note: Please refer to our technical support engineers for more information in logs.

Chapter 2 Using the Blaze Monitor 19

Appendix A Function Code 21 Appendix A: Function Code Function Feature access code Description Access Ext. An extension number of a station, group, CO line, CO line group or a phone no. To make calls to the assigned no. For an outbound call, start with your CO line access code. After Call Work #48 To allow agents to have a period of after call work time between two calls. Ask Member Login #37 + Ext. Group No. Check the login status of the extension group. Hearing a dial tone means you are logged-in successfully and a busy tone means not logged-in. Auto Line Access CO Line Access Code To get a CO line. In most cases, it is 0 or 9. Auto-In #46 Allow agents to pick up the next call automatically. Auxiliary Time #45 Allow agents to notify the system stop assigning incoming calls so that the agents can leave their seats temporarily without logging out the system. Call Appearance A specified programmable button Press to make or receive calls. It functions similar to intercom. When more than one button is assigned, buttons with lowest number will take the first call. Call Hold Hold Button or #12 (on analog phones) To place a call on hold. Press again to retrieve the call. Call Hold Retrieve CO #13 + CO Line Extension No. To retrieve an incoming call placed on hold. (You should be able to see the CO line extension number for using this function.) If this CO line is set on the programmable key, you can directly press the flashing button to retrieve the incoming call.

22 Appendix A Function Code Function Feature access code Description Call Hold Retrieve Ext. #14 + Extension Number To retrieve an internal call placed on hold. If this extension number is set on the programmable key, you can directly press the flashing button to retrieve the call. Call Park Transfer + #15 + Slot Number (0-9) To park a call to a specific slot. To retrieve, press #15 and the specific slot number. Call Pickup CO Line #10 To answer the least recent incoming call ringing on the system. Call Pickup Directed #11 + Extension Number To answer a call ringing at another extension. Call Pickup Group Group Call Pickup Code To answer a call ringing at another extension in your call pickup group. (Please consult your administrator for Extension Group Call Pickup Code.) Call Waiting Hold or Hook Flash (on analog phones) Users can place the current call on Hold and answer another incoming call. Press Hold button again to retrieve the previous call on Hold. (Please enable Call Waiting function.) Conference Call Transfer + #40 Start Conference with callers placed on hold. DND Set #17 + 1 (Enable DND) #17 + 0 (Disable DND) Enable or disable Do-Not-Disturb function. External Paging The External Paging Code of a specific Voice Gateway Broadcast through an external amplifier connected to Voice Gateway. Please consult your administrator for the external paging code. Forward All Calls #44 + Extension Number + # To forward all the incoming calls to a specific extension or an external phone number automatically. Press again to disable. When setting external number, please add the CO

Appendix A Function Code 23 Function Feature access code Description line access code such as 0. Headset A specified programmable button Press to allow voice been transmitted from the attached headset, instead of the handset. Internal Paging #38 + Extension Number or Extension Group Broadcast through the extension or the extension group. Number Manual-In #47 To allow agents to pick up the next incoming call manually by pressing the specific button. Member Login #35 + Extension Group No. Login to be one of the members in the extension group. Member Logoff #36 + Extension Group No. Logout from the extension group. Personal Speed Dial #21 + Personal Speed Dial Number(e.g. 00) To dial a number defined on the Personal Speed Dial Number. Record/Play (Store or Record on Demand) #41 To save recorded calls or start recording. For Store on Demand, recordings from the beginning of the call will be saved. For Record on Demand, recording will start after enable the function. Retrieve Message Message button or ## To access mailbox. (on analog phones) Retrieve Record #42 To play the saved recording. This function needs to be enabled before accessing. System Speed Dial #20 + System Speed Dial Number (e.g. 000) To dial a number defined on the System Speed Dial Number. Transfer to Ext VM #24 + Extension No. To transfer a call to the extension s voice mail. Transfer to AA Tree #25 + AA Menu Access Code To transfer a call to the specific AA menu. Night Service #43 To switch the operation mode to Night. AA menu and operators will be changed accordingly. This function needs to be enabled before accessing.

24 Appendix A Function Code Function Feature access code Description Virtual Extension A specified programmable button Press to act as the assigned virtual extension to make calls.

Index 25 Index Active Calls... 13 CC... 15 Channel Status... 8 Check Digit... 14 Clear Logs... 18 Codec... 16 Debug Levels... 18 Filter Tab... 9 Function Code... 21 Function Code... 17 Group Status...13 Joint Server...17 Login to Blaze Monitor...6 Overview of the Blaze Monitor...8 Ping Tab...9 Result Code...15 System Alert...16 System Info...16 System Log...13, 16