CA Nimsoft Service Desk Release Notes 7.0.7.4 P03
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Contents Chapter 1: Introduction 7 Chapter 2: Defects Fixed 9 Performance... 9 Tickets... 10 Platform Functionality... 11 Contents 5
Chapter 1: Introduction This document summarizes the changes and the major defects that are fixed within Patch 03, 7.0.7.4 release of CA Nimsoft Service Desk. Chapter 1: Introduction 7
Chapter 2: Defects Fixed The following issues were fixed in Patch 03 for CA Nimsoft Service Desk 7.0.7.4: This section contains the following topics: Performance (see page 9) Tickets (see page 10) Platform Functionality (see page 11) Performance DE21678: Slice Configuration Modification. Cache slice information and contacts on jsp. Use the cached jsp to load slice information and contact information. This will stop the server calls from getting more slice and contact information Impacted Users: All Affected Area: Workspace loading performance improvement Cause: The slice parameter s information was not getting cached on the browser side. Due to this, every page the odata called to retrieve the slice parameters was being created, causing performance overhead. Resolution: Decreased the number of server calls to improve performance by caching jsp. DE27005: nim_cd_proxy.jsp removal and Session Management Changes. Required to remove nim_cd_proxy.jsp and fix the session destroy changes. Impacted Areas: All workspaces Impacted Users: All Cause: Calls routed via nim_cd_proxy.jsp are slower as the calls were getting routed to three tomcat servers. Resolution: Routed calls directly to the API Dispatcher (bypassed nim_cd_proxt.jsp of the liferay tomcat), so now the calls are routed to two tomcats. Chapter 2: Defects Fixed 9
Tickets Tickets DE27038: Open Ticket: Board odata Call Optimization Impacted Users: All Affected Area: My Tickets, Ticket Details, My Service Center, CI Details Cause: The current implementation was relying on viewing and fetching all the data using JOIN and UNION with different data points for all tickets and then filtering was made for a particular ticket. This turned expensive when the data set started to grow. Resolution: Revised the implementation to rely on Table function which fetches all data using JOIN and UNION with different data points for particular requested tickets. Also, added the flexibility to provide ticket-specific, affected CI, related CI, related tickets activity based table function input parameter. DE27034: Ticket Related Workspaces: RoleBasedFormView OData Call Optimization. Problem#1: Custom Attribute Query was used to find captions which were costly. Resolution: Add "Caption" which stores custom attribute name as default "select" column; if not provided. Removed code to query the custom attribute data table to get the attribute name; rather used "caption" Problem#2: Body Content is large. Resolution: Added a filter to retrieve only non-viewable and non-editable records (by adding filter condition - and (IsViewable eq '1' or IsEditable eq'1')) RBV logic at client-side is built in such way that if RBV settings for a field is not available, it will be considered as viewable and editable." Impacted Users: All Affected Area: Role based View. Cause: Additional processing was being done to fetch the Custom fields' Captions Resolution: Removed additional processing and simplified the way of fetching the captions. DE27037: Open Ticket: 2 OData Call for Wall are being invoked for Recent Activity. Additionally, Use this Wall OData Resonse to render the Board first time on scroll. Impacted Users: All Affected Area: Ticket Cause: Due to duplicate calls, wall service call was being invoked twice. Resolution: Apply changes to remove duplicate wall service call. 10 Release Notes
Platform Functionality DE27857: Role Based View, hide custom attributes not working Impacted Users: All Affected Area: Role Base View Cause: As a result of an incorrect code implementation, when some custom attributes were hidden all custom attributes would also get hidden on the ticket form in Role Based View. Resolution: Implemented the code changes to ensure that the selected custom attributes only are hidden on the ticket form in Role Based View. Platform Functionality This section contains information on the defects fixed under Platform Functionality. DE142533: nim_cd_proxy is causing a delay in CA Nimsoft Service Desk workspaces Impacted Users: Tenant Administrator and Business Users Affected Area: CA Nimsoft Service Desk workspaces Cause: Usage of a proxy between platform and dispatcher introduced a network delay. Resolution: Using the CORS support, the proxy is bypassed with a direct connection to the dispatcher. DE142534: Unnecessary data fetch in My Profile. Impacted Users: Tenant Administrator and Business Users Affected Area: User Profile Management User Interface Cause: All data associated with the User was being fetched irrespective of whether a Tenant Administrator was editing a User Profile or a Business User was editing his own profile. Resolution: Removed unnecessary data fetch when Business User edits his profile. DE142535: Unnecessary initialization of java script frameworks QuickTipManager before its usage. Impacted Users: Tenant Administrator and Business Users Affected Area: All Cause: The QuickTipManager was initialized on the first usage of the QuickTip thereby impacting performance of the UI. Resolution: Initialized the QuickTipManager immediately after the page is loaded so that the QuickTip can be displayed faster. Chapter 2: Defects Fixed 11
Platform Functionality DE142536: Unnecessary synchronization and loading of MessageBox.js. Impacted Users: Tenant Administrator and Business User Affected Areas: All Cause: MessageBox control used in the page was loaded upfront causing a delay in making the page usable. Resolution: Delayed the loading of MessageBox.js to a later phase of the page load lifecycle. DE146133: Inactivity timeout settings are causing long delays in login and logout. Affected Users: Tenant Administrator and Business Users Impacted Area: Login Service Cause: Health check calls from load balancer and MSP's monitoring tool are causing extraneous sessions which have high inactivity timeout as a result of changes. These sessions are persistent regularly which slows down login and logout call flow after a certain duration. Resolution: Increased the liferay inactivity timeout to ten hours only for the users who log into liferay, increased the session timeout on siteminder to ten hours and removed session persistence from liferay tomcat. 12 Release Notes