Frequently Asked Questions

Frequently Asked Questions Site Access Where do I go to access the online store? Access to the official PartyLite Business Supplies website is offered in two ways. First, Consultants can access the storefront by logging into the my.partylite.com intranet site. Navigating to the Resource Center and the Business Associates header will allow you to click on the Business Supplies link and access the site. Second, you can go directly to the site by entering www.partylitebusinesssupplies.com into your internet browser. I am trying to log in to the site but I don t have a user account. How can I gain access? If you have not previously registered for the site, follow the First time users click here to register link and complete the online form to setup an account. Your email address will be your user ID and you will set your password during registration. At this time, you will also be prompted to set a security question which you can use later in the event that you can t remember your password. I have registered previously, but I can t remember my login information. Now what? If you have previously registered but can t remember your User ID or Password, click the link Forgot my Password. You will be prompted to enter your user ID, which will be the email address you supplied when you registered. The next screen will ask you to answer your preset security question. If you can answer the security question correctly, you will be prompted to reset your password. Please note: customer support cannot retrieve your password but can reset it in the event you can t answer your security question. If you need your password reset, please contact customer support. Using the Site I have successfully logged into the site, but I don t know where to start. Once you access the site, you will be linked to the Home Page, which will offer you informational updates and Featured Products. If you are ready to place an order, click one of the quick links at the bottom of the page or click the Catalog tab at the top of the page to see all catalog items. In the Catalog tab, you will be guided to the appropriate folder for the type of item you are looking for. Click the item you wish to order to continue. What types of products are available on the site? You can order many types of products through the site. First, you can order items that help you run your PartyLite business, like stationery and communication tools. If you are just getting started with PartyLite, browse the stationery product to see your options for business cards, letterhead and envelopes, or address labels. It is important to advertise your business, and there are always new items being added to help you showcase your contact information. You can also order static inventoried items produced in large quantities in order to offer you the best possible unit price. Inventory items may be special items created for ordering through the site or additional quantities of items that are part of your monthly mailing. You can also order personalized marketing tools, which allow you to access approved templates and input your customized information. These items allow you to create and view customized PDF proofs in real time. Depending on your needs, you may want to add your contact information to marketing products or customize your show materials. Check back often as new items are being developed frequently. How does the ordering process work? When ordering, first choose and customize your products, if applicable, and add them to your shopping cart. When you are finished shopping, click the Checkout button at the bottom of the shopping cart page. You will then be prompted to enter your shipping information and select a delivery option based on when you need your products to arrive. Click Continue. Enter your billing information and click Continue. Enter your credit card information. Review the Terms and Conditions and check the box denoting you have read and agree to the stated Terms and Conditions. Review your order carefully. If everything meets with your approval. Click Complete Order button to submit your order. On the confirmation page your will be given an order number for your records (I.E. PLG-PO1234). Once your order is submitted and accepted, an email will be sent to your user ID / email address letting you know your order has been processed. After your order ships, another email will alert you to the tracking number of your shipment. I want to order a custom product. How does that work? Customized items, like business cards, begin with a product template in the Catalog folders. Choose the template you prefer and input your information in the fields on the left side of the screen. Once you have entered your custom information, click the Refresh/Preview button to merge your data with the template. After a moment, you will see a thumbnail view of your custom product. Click the View PDF button to see a high resolution PDF proof of your design. Once your product order is submitted, your files are not adjusted, so it is important to proofread the file to be sure you are happy with it before continuing. Add the product to your shopping cart and checkout as normal. If you want to view a previously approved design, find the order in the Order Manager and click the magnifying glass to see the artwork supplied for print. I am trying to order a kit product, and there are multiple items to create and approve. How do I do that? Kit products consist of multiple items. Once you choose to order a kit item, you will be prompted to add it to your cart. Once in your cart, you

will need to personalize each item individually before you can process your order. Next to each custom item, you will see a Version arrow. Click the Version button to proceed to the individual item template and finalize your products. After all version arrows have been completed, you can proceed to checkout. I have created my custom products but I want to make sure the text I have entered fits the design correctly, how can I ensure it will look right? Custom items are built according to preset formatting rules, so that information you enter will format to fit the allotted spacing. In the event you have a long email or website address, you will see the type font will shrink to fit the allotted space. Since you are entering this information in real time, we cannot be held responsible for the content of your design. Before you approve your design for print, be sure to view the PDF at 100% so you can accurately judge the legibility of your design. Some products have been designed specifically for longer names and address information, so be sure to choose the template that best fits your contact information. Shipping Questions How long will take for my order to reach me? At PartyLiteBusinessSupplies.com, you are free to choose your delivery date based on your individual delivery needs. Standard service orders will arrive within 10 business days (two weeks). For those needing quicker delivery, upgrade to Expedited service (orders arrive within 5 business days) or Rush service (orders arrive within 3 business days). Please note that Rush service may not be available for all products. Given the opportunity to plan well ahead, choose Standard service for the lowest rates available. For shipments to military bases or outside the continental United States, choose the Alaska, Hawaii, APO/FPO option. Your order will ship via the Unites States Postal Service and may take longer to arrive. Orders placed by 12am EST will begin production on the next business day. Once your order has shipped, an email will be sent to the address on file with the tracking number link so you can monitor the progress of your shipment. While delivery cannot be guaranteed due to carrier transit delays, we can assure you your order will ship in time to meet your designated service level. Please note some items may ship separately due to production considerations and your packing slip will detail the items arriving separately. SERVICE LEVELS STANDARD Arrives within 10 business days* EXPEDITED Arrives within 5 business days* RUSH Arrives within 4 business days* USPS ALASKA/HAWAII/APO/FPO Ships within 5 business days** *Not all products may be available for Rush service. This service is only available for physical addresses within the continental United States, excluding PO boxes, APO and FPO locations. All delivery dates are subject to the Shipping Terms and Conditions. **This service is designated for all PO boxes, shipments outside the continental United States, and military bases and utilizes USPS service. Transit times are not guaranteed and may vary. Once I have placed my order, how do I know where it stands? Once your order is placed, you will receive an email notifying you that your order has been accepted. You will receive another email once your order ships notifying you of the tracking information. You can also check the dates of past orders by clicking onto the Order Manager tab. In the Order Manager, you can specify the search parameters and will need to display the results by item. Once you find your previous order, the results will show you the status of each individual item. Clicking on the status will detail the dates of each step of the process. Can I reorder items that I have ordered in the past without entering my information again? Yes. Locate your order in the Order Manager and view the details of the order. In the results area, you can check the boxes of the items you wish to reorder and skip right to a new shopping cart. What else can I do to save time entering data? Once logged into your account, you can update the contact information related to your account. Frequently used shipping and billing addresses, account profiles, and profile information can all be saved to make future orders easier to process. When ordering a customized product, you will be prompted to enter your custom information, which can then be saved as a Autofill. At the bottom of the form, click Save Autofill Content enter a Autofill name and click the Save button. On future visits, you can search for saved Autofill and import them into the template. To set default shipping or billing information, select a saved address from your Address Book and click the default shipping and/or billing address button to make the address a default. The address will appear as your default for future orders.

Billing Questions What credit cards do you accept? We accept VISA, Mastercard, and Discover. When will my order be charged to my credit card? Once you submit your order the total bill amount will be pre-authorized on your credit card and the funds will be held aside. Your credit card will be charged after your order has shipped. I am hesitant to give my credit card information without knowing the site is secure. How can I check to see if it is encrypted? Depending on the browser you use (Internet Explorer, Mozilla Firefox, Safari), there are different ways of checking the security encryption for the billing page on the site. By opening the billing page in its own window and right clicking to display the properties, you will see that the page entails an RC4 128 bit high grade encryption. I just checked my credit card statement and noticed I was charged twice. How did this happen and how do I resolve it? It is very unlikely you were actually charged twice, but there may be open authorizations on your account if you entered invalid information and your card was denied. Most frequently, users enter incorrect billing address information or card verification numbers. When you process your order online, the card verification process checks with your credit card company to ensure that the amount you wish to charge is available for future settlement. The credit card account holds the amount you are seeking to process for a specific number of days (generally 30 days) as your order is not settled until your order has shipped. In the event that you enter incorrect billing address or credit card number information, the funds will remain authorized by your credit card company but will never process through for settlement since the order was rejected. We have no ability to cancel this authorization and we cannot settle the charges. You can either contact your credit card company to cancel the authorization or just wait for the authorization to expire, at which point it will disappear from your credit card statement. I am getting and error message when I attempt to complete my order. How do I resolve this? To resolve the issue, take a moment and review your billing address and credit card information to ensure they are correct and entered into the appropriate fields, as well as, confirm the billing address matches the address associated with the credit card being used. Subscription Manager How do I enroll in a Subscription? To enroll, go to PartyLiteBusinessSupplies.com and log-in to the site. For information on accessing the site please refer the previous questions and answers. Business Supplies masthead. There you will find an overview of the new and improved subscription service. Click the Subscription Manager button at the bottom the page to begin. Enter your user profile information in the provided fields. Please note all flier shipments and email confirmations will go to the addresses provided here. Once complete, click the Submit button, print your receipt and click the Home button to continue. Next, click the Manage Subscription button. For security reasons, you will be prompted to enter your Consultant ID to continue. Review the pricing and start date of your subscription. Refer to the Subscription Enrollment & Adjustments chart for more details. Enter in the quantity field the number of packages of 10 fliers you wish to receive each month, submit your order and print the confirmation page for your records. The cost of your subscription will be deducted from your consultant account each month. Click the Log-Out link at the top of the page. I currently have 6-Month Subscription, Will I need to enroll the new Subscription service? Yes, you will need to enroll via the Subscription Manager in order to continue to receive monthly shipments of the Host and Guest Fliers after your 6-Month Subscription has ended. The subscription service available via the Subscription Manager on PartyLiteBusinessSupplies.com is a new service separate from the 6-Month Subscriptions previously offered on our site. This new subscription service has features that differ from the 6-Month Subscriptions and therefore requires users to set up a separate profile and set the number of fliers they wish to receive each month. I currently have 6-Month Subscription, when do I enroll to avoid any lapse in Flier shipments? In order to avoid any lapse or overlap in your flier shipments consult the monthly statement included in your 6-Month Subscription Flier shipment. The monthly statement will explain the number of shipments you have left and when to enroll via Subscription Manager for uninterrupted service. What is cost of a Subscription? The cost of a subscription starts at only $4.00 monthly for a package of 10 Fliers. Shipping and handling is included in the price. The chart below shows the pricing for additional packages of fliers. PRICING QTY PRODUCT MONTHLY PRICE* 1-2 Packages of 10 Fliers $4.00 each 3-4 Packages of 10 Fliers $3.50 each 5+ Packages of 10 Fliers $3.00 each

New enrollment or changes to current subscriptions take effect in the following month s shipment. Use the chart below to determine which issue of fliers will reflect your new subscription or subscription adjustment. SUBSCRIPTION ENROLLMENT & ADJUSTMENTS MONTH OF ENROLLMENT OR ADJUSTMENT* Enrollment or adjustments made any day during the month of... ISSUE MONTH...will be reflected in the shipment of... January April Fliers February May Fliers March June Fliers April July Fliers May August Fliers June September Fliers July October Fliers August November Fliers September December Fliers October January Fliers November February Fliers December March Fliers * An adjustment constitutes an edit to a Subscription Manager Profile; a change in the quantity or Subscription Fliers ordered; and/or the cancelation of a Subscription. The date of the subscription mailing is determined by PartyLite and varies from month to month. This information is subject to change without notice. * Pricing includes all shipping charges. Please Note: The cost of your subscription will be automatically deducted from your Consultant account each month How will I be billed for my subscription? Each month, PartyLite will automatically deduct the cost of your subscription from your Consultant Account. All billing inquiries should be directed to PartyLite Customer Support at 888-999-5706. After I enroll, can I change how many packages of fliers I receive each month? Yes, you may increase or decrease the number of packages of fliers in your subscription. To make a quantity adjustment log-in to PartyLiteBusinessSupplies.com. Business Supplies masthead, then click the Subscription Manager button at the bottom the page. On the Home page of the Subscription Manager, click the Manage Subscription button. For security reasons, you will be prompted to enter your Consultant ID to continue. On the Current Active Subscription(s) page click the Edit Subscription button. Then enter in the quantity field the number of packages of 10 fliers you wish to receive each month. Once complete click the Save Changes button and print the confirmation page for your records. For more information on which flier shipment an adjustment to your subscription will be reflected in, please refer to the Subscription Enrollment & Adjustments chart. How do I edit my Profile or change the mailing address my Subscriptions fliers are sent to? To edit your profile information and mailing address, log-in to PartyLiteBusinessSupplies.com. Click on the Subscription Manager Overview link below the PartyLite Business Supplies masthead, then click the Subscription Manager button at the bottom the page. On the Home page of the Subscription Manager click the Manage Profile button. For security reasons, you will be prompted to enter your Consultant ID to continue. Edit your user profile information in the provided fields. Please note all flier shipments and email confirmations will go to the addresses provided here. Once complete click the Save Changes button and print the confirmation page for your records. For more information on which flier shipment an adjustment to your Profile will be reflected in, please refer to the Subscription Enrollment & Adjustments chart. When will I receive my fliers? It is our goal to ship your flier subscription to you by the first of the preceding month for each issue. For example, we plan to deliver your February fliers by January 1st. However, the development of the fliers is out of our control so we cannot guarantee delivery on a set schedule. In the rare case where a subscription is significantly delayed, you will be notified at the email address on file.

For more information on which flier shipment an enrollment or an adjustment to your subscription will be reflected in, please refer to the Subscription Enrollment & Adjustments chart. What if I need extra fliers on a given month? Once completed, each month s Host and Guest Rewards Fliers will be available for à la carte orders at PartyLiteBusinessSupplies.com. Can I cancel my Subscription? You may cancel your Subscription at any time. To cancel your Subscription login to PartyLiteBusinessSupplies.com. Business Supplies masthead, then click the Subscription Manager button at the bottom the page. On the Home page of the Subscription Manager, click the Manage Subscription button. For security reasons, you will be prompted to enter your Consultant ID to continue. Return Policy PartyLiteBusinessSupplies.com is committed to Consultant satisfaction and will reprint or refund any product that fails to meet quality expectations. Items that are not personalized can be returned within 30 days of receipt at the user s expense and will incur a 10% restocking fee. Customized and personalized items cannot be returned. It remains the user s responsibility to proofread and approve all final designs during the ordering process, and returns cannot be accepted for design, typing or imaging errors as a result of that process. Although every effort is made to identify ordering errors, in an effort to keep product pricing to a minimum, custom print orders are not reviewed or proofread upon submission. If you are not satisfied with the quality of your product or have additional questions, please contact customer support within 30 days or order receipt. Customer Support Customer Support is available weekdays, 8am to 5pm EST at 1-800-675-4015 or via at email at Support@PartyLiteBusinessSupplies.com. It is our goal to respond to all questions within one business day of submission, however periods of high volume may result in short response delays. If you are submitting a question please be sure to include your order number (I.E. PLG-PO1234) and your PartyLite Business Supplies User ID, which is typically your email address. GENERAL FAQ_02-2018