Ruijie Hospitality Vision Ruijie provides Values to Hospitality Providers and Guests 1
Introduction Everyday, hospitality providers are striving to create an ideal environment for the guests, such as creating a guest room that can make the businessmen to work as efficiently as in their office; a guest room that can make the travelers relax and enjoy the facilities as if they are staying at home. In order to keep the hotel ahead in the fierce competition, we have to find the way to enhance the guests loyalty and becoming return visitors. Everyday, Ruijie strive to help hotels, resorts and conference centers to extend the scope of services, enhance guest loyalty and improve operational efficiency. Nowadays, guests are requesting to provide a proactive and individualized service in the hospitality industry. As a result, we are empowering hospitality providers to drive the overall performance of their business by presenting opportunities to develop new revenue streams, improve employee productivity and reduce operational costs. Whether you want to upgrade your hotel in the industry-leading position, or would like to gradually add new businesses, Ruijie Hospitality Solution is able to provide the best fit way to match with your strategic business needs. 1
Business Requirements As the hospitality industry has entered the rapid growth period, hotels, resorts and conference centers are looking to provide different ways of service, and tap new revenue streams. Based on the figures of Hong Kong Hotel Industry Review*, Internet access service has become the 4th largest source of revenue for hotels. We expect that this trend will grow even further due to: a.) More travelers will bring different kinds of end-user devices during their trip, such as smartphones, tablets, ultrabooks, etc. b.) Nowadays, most of end-users are requesting for better Internet access experience like higher stability and faster access speed. Nevertheless, many local mobile service providers offer low-cost pre-paid 3G card for the travelers where they can use them in both indoor and outdoor areas, even within the hotel premises. This kind of 3G cards can actually be the alternative for the hotel WiFi service and posting a strong threat for the hotel income. * Summary of the Hong Kong Hotel Industry Review 2009 Hong Kong Tourism Board Hospitality providers are striving for more revenue streams and enhancing guest loyalty By understanding most of the hotel guests are very proficient in technology, global market leader in the hospitality industry are eager to know how Information and Communication Technologies (ICT) can help them achieve the following objectives: Improve the communication experience and make it a key service to the guests. Enhance guest loyalty by providing first class Internet access service that exceed guest expectations and win the lucrative repeat customers. Leverage ICT to fulfill the needs of guests and bring new revenue stream for the hotel. 2
Ruijie Hospitality Solution Values for Hotels Ruijie Hospitality Solution creates new business opportunities for hotels, resorts and convention centers. This solution assists them to provide the first class service for their guest and becomes more competitive in the market. a.) Drive new revenue streams Create new revenue by providing both indoor and outdoor full WiFi coverage in the hotel. HSIA (High speed internet access) by using gigabit Ethernet connection to the guest rooms. Wireless multimedia service to attract both highend business travelers and tourists. b.)improve guest loyalty by enhancing guest experience Enhancing guest experience through Ubiquitous Wireless Access within the premises. For example, in the outdoor area and conference room. HSIA within the guest room supporting various kinds of broadband applications and room services. Ruijie EasyGate Internet Security Gateway can identify and guarantee the bandwidth of business critical applications and user experience. Ruijie i-share Wireless Solution tackles WiFi Lower OPEX: Lower power consumption and maintenance costs due to less APs for the same WiFi coverage and switches with green design. Besides, Ruijie EasyGate Internet Security Gateway supports free life-time signature update. d.)hassle-free professional services Ruijie Professional Service augments the implementation support services offered by your local SI. Direct support to SI for Hotel based WiFi project. Better IT support efficiency by round-the-clock proactive SMS alert function of Ruijie Smart Network Commander. One-stop-solution from Ruijie to provide WAN/ LAN/Wireless IP infrastructure. e.) Enhance Staff Productivity and Guest Services Both Ruijie's wired and wireless solutions fully supporting the operation and administration (OA) network infrastructure and increase staff productivity. Better customer satisfaction by proactive network management for increasing stability and reducing network outage. coverage issue within the guest room. Guests can even watch online movie with their tablet in the balcony of guest room. This solution also supports painless WLAN maintenance and minimizes guest interruption. c.) Lower Total Cost of Ownership (TCO) Lower CAPEX: Ruijie i-share Wireless Solution can minimize the number of APs for the WLAN implementation. Further, this solution can effectively reduce the deployment for the number of WLAN controller, PoE switches, cabling, etc. Ruijie Hospitality Solution can enhance staff productivity and operational effectiveness 3
Ruijie Hospitality Solution Scenario Descriptions Hotel Guest Room Typical Hotel Floor Plan Hotel Equipment Room Solution details in the guest room Solution Highlights: Ultra-slim antenna with elegant design and easy to hide Full room coverage of Wi-Fi signal within the guest room Gigabit Ethernet for high speed wireline Internet access Guarantee bandwidth for all users within the guest room Hotel Corridor Floor Plan (with Ruijie i-share Wireless Solution) Ruijie i-share Wireless Solution: Effectively reduce the number of AP (1:6) Minimize the guest interruption time Fulfill full guest room signal coverage requirement Hotel equipment room and wiring closet Product Highlights: RG-S2900P switch supports PoE and Gigabit Ethernet to guest rooms EasyGate supports application identification and flow control for all users 4
Lower TCO and Less CO2 Emission! Ruijie Hospitality Solution can achieve significant CAPEX and OPEX for customers. Assuming there is a hotel with 225 guest rooms, when compared to the legacy Wi-Fi solution, Ruijie Hospitality Solution can achieve near 43% and 65% of CAPEX and OPEX saving respectively. Besides, it can help to reduce significant amount of power consumption and reduce up to 74% of CO2 emission. This is equivalent to carbon sequestered by 920 tree seedlings for 10 years*. * Source: www.epa.gov/cleanenergy/ energy- resources/calculator.html Components of Ruijie Hospitality Solution Ruijie Gigabit Ethernet Switches Ruijie Gigabit Ethernet Switches provide a complete end-to-end wired solution for hotel. The whole product family can fully support gigabit switching capacity to all guest rooms and related facilities. Its high reliability, QoS, and highly efficient hardware design facilitate various kinds of data, voice and video applications. Besides, all Ruijie Switches support built-in NFPP and CPP patented technology to dynamically protect from any internal network attacks. 5
Ruijie EasyGate Internet Security Gateway EasyGate is especially fit for hotel environment, which gathers application recognition, flow control, content audit and URL filtering features in one box. The access priority of VIP users and their business critical applications can be guaranteed and in turn enhancing the guest experience. Ruijie i-share Wireless Solution By leveraging the latest Ruijie Intelligent Wireless AP RG-AP220-E(M), the i-share Solution is perfectly designed for hotel and hostel environment. Based on its robust hardware design, the i-share solution can significantly save the number of AP, WLAN controller and licenses, POE switches, power sockets and cabling costs. With the ultra-slim antenna technology, this solution can provide optimal room coverage and minimize the service interruption time of guest rooms. Ruijie Smart Network Commander Smart Network Commander (SNC) is a network management system for all Ruijie and other 3rd party network equipment. With user friendly web-based interface, SNC enables maintenance and topology management through the professional layout. By leveraging the SMS Incident Alert feature, SNC can realize round-the-clock proactive IT support and administration. 6
Innovation Beyond Networks Ruijie Networks Co.,Ltd Headquarter in Beijing Address: Floor 11, East Wing, ZhongYiPengAo Plaza, No.29 Fuxing Road, Haiddian District, Beijing 100036,China Email: info@ruijie.com.cn Tel: (8610)5171-5961 Fax: (8610)5171-5997 Regional Office in HongKong Address: Unit 09,20/F, Millennium City 2, 378 Kwun Tong Road, Kowloon,Hong Kong Email: sales-hk@ruijienetworks.com Tel: (852) 3620-3460 Fax: (852) 3620-3470 Supply Chain in Fuzhou Address: JuYuan Start-net Ruijie Technology Park, No. 618 JinShan road, Fuzhou City, 350002, China Tel: (86591) 83057888 (86591) 83057000 Regional Office in Malaysia Address: Office Suite 19-12-3A, Level 12, UOA Center, No.19 Jalan Pinang, 50450 Kuala Lumpur Email: sales-my@ruijienetworks.com Tel: (603)21811071 For further information, Please visit our website://www.ruijienetworks.com This material was made in Jan,2013. The pictures and technical data inside are only for reference. All rights reserved.