Building Systems Business Unit Business Strategy

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Building Systems Business Unit Business Strategy Hitachi IR Day 2018 June 8, 2018 Hideaki Seki Senior Vice President and Executive Officer CEO of Building Systems Business Unit Hitachi, Ltd.

Building Systems Business Unit Business Strategy Contents 1. Business Overview and Analysis of Current Status 2. Business Strategy 3. Conclusion 2

1-1. Business Overview FY2017 revenues 603.0 billion yen 31% Building Services Providing high-value-added products and services globally by utilizing data from E&E and other building equipment E&E maintenance services (Inspection, adjustment, replacing parts, remote monitoring) Smart-building services Building equipment management services (Remote monitoring) 69% Sales and Manufacturing of E&E (Elevators and Escalators) Elevators Escalators New installation Group control system Moving sidewalks Modernization Building equipment from other BUs and other companies (HVAC, lighting, security etc.) X% : Ratio of FY2017 revenues E&E: Elevators and Escalators HVAC: Heating, Ventilation, and Air Conditioning 3

1-2. Progress of the 2018 Mid-term Management Plan (1): FY2017 Results Profitability decreased in FY2017 and FY2018 forecast updated due to competition in the Chinese E&E market pushing prices down FY2015 FY2016 FY2017 FY2018 (Forecast) EBIT: Earnings Before Interest and Taxes O/R: Orders Received *1 As of 8 th June, 2017 *2 As of 1 st June, 2016 *3 Against original targets excluding foreign exchange fluctuation and business transfer impact YoY Revenues (Billion yen) 650.9 585.8 603.0 580.0 (23.0) Adjusted operating income ratio 10.3% 9.8% 8.3% 9.0% +0.7% EBIT ratio 10.8% 10.0% 8.2% 8.9% +0.7% FY2017 Conditions Against previous forecast * 1 Against original target * 2 China: Despite slowing E&E new installation demand, expanded O/R unit share; profitability decreased by intense pricing competition, rising material costs (e.g. steel) Japan: Revenues decreased with withdrawal from low-profit business (e.g. building management businesses); E&E business remains steady Asia / Middle East: Expanded sales bases, improved E&E O/R, improved profitability (40.0) (70.0) [(43.0)* 3 ] (2.0%) (2.0%) [(1.4%)* 3 ] (2.1%) (2.1%) [(1.5%)* 3 ] 4

1-3. Progress of the 2018 Mid-term Management Plan (2): FY2018 Outlook Improve profitability year over year in FY2018 promoting cost reduction in the China business Revenues Billion yen Adjusted Operating Income [Ratio] Billion yen 603.0 Drop in selling prices in China (30.0) Foreign exchange (5.0) [JPY / RMB 16.8 16.5] Expansion in Asia/ Middle East +2.0 Increase of unit installation in China +10.0 580.0 50.1 [8.3%] Drop in selling prices in China (9.0) Cost reduction +8.7 Increase of unit installation in China +2.5 Foreign exchange (0.3) [JPY / RMB16.8 16.5] 52.0 [9.0%] FY2017 FY2018 (Forecast) FY2017 FY2018 (Forecast) Comparison with FY2017 Results NI: New Installation Improving profitability by promoting drastic cost reduction measures and expanding O/R for increasing NI units, in order to recover from drop in selling prices in China and foreign exchange impacts 5

1-4. Towards FY2021(1): Market Trends E&E NI Market Trends * (Thousand units) CAGR:2.1% 910 920 880 51 52 54 120 122 124 975 59 133 187 199 211 252 Americas Europe Asia / Middle East 490 505 500 500 21 21 20 20 China Japan FY2016 FY2017 FY2018 (Forecast) Hitachi Analysis on E&E Markets by Target Region FY2021 (Forecast) Asia / Middle East China Japan NI demand growth in multiple countries (CAGR: 6.1%) Still over 50% of world s NI market, but slow down in growth Expect shifts of growth driver to maintenance NI demand to gradually decrease (modernization demand to increase) CAGR: Compound Annual Growth Rate *Researched by Hitachi 6

1-5. Towards FY2021(2): Competition Strategy 1. Evaluating Achievements and Direction for Future Growth Past Achievements -Realized strong revenues growth with expansion of E&E NI business in China Direction for Future Growth -Improve profitability mainly with building service business utilizing data -Continue consideration of M&A to supplement growth strategy in target regions and business areas Our Position in the E&E Industry* Rate of revenues growth (Average over 5 years) Hitachi * Hitachi s estimate of each company s revenues (size of circle corresponds to revenues size); revenues growth based on average between FY2013 and FY2017 5% Company D Company E Company C 0% 2. Key Strategies by Target Region Asia / Middle East China Japan 5% 10% 15% Operating income ratio (Latest) Growth responding to strong E&E NI demand, improve profitability (shift in phase from investing in bases to reaping returns) Improve profitability by expanding building service business, mainly with E&E maintenance Company B Company A As global mother function, promote development of building service utilizing data 7

1-6. Towards FY2021(3): Business Targets Expand business and improve profitability by accelerating overseas promotion of high-value-adding building service business utilizing data Overseas revenue ratio Revenues (Billion yen) 500 0 56% 55% Adjusted operating income ratio 8.3 % 9.0 603.0 580.0 FY2017 % FY2018 (Forecast) over 59% Over 10% M&A etc. 640.0 FY2021 (Target) Realize growth exceeding market trends* 1 at over 5% / year* 2 Realize strong growth, including consideration of non-continuous growth by M&A etc., in addition to organic growth 10.0 Overseas business expansion 5.0 revenues: over +60.0 billion yen* 3 0.0 Improve profitability Adjusted operating -5.0 income: over +12.0 billion yen* 3 -China: Expand E&E maintenance business which has large growth potential (+30.0 billion yen) -Asia / Middle East: Correspond to E&E NI demand growth (+30.0 billion yen) -Expand building service businesses, such as the creation of data-utilizing maintenance business overseas -Accumulate cost reduction efforts through strict execution Promote growth strategy, aim towards industry leader *1 Average yearly growth prediction of E&E NI market (in units), FY2018-FY2021: +2.0% *2 Average yearly growth of revenues, FY2018-FY2021 *3 Compared to FY2018 forecast 8

Building Systems Business Unit Business Strategy Contents 1. Business Overview and Analysis of Current Status 2. Business Strategy 3. Conclusion 9

2-1. World Trends and Social / Environmental Values Aging society Digitalization Urbanization Globalization Climate change Business opportunities in social changes and challenges Work style innovation Maintaining, improving facility value Global expansion of governments, corporations Strengthening urban infrastructure Resolving labor shortages Creating innovative services Solution for taller buildings Social infrastructure development Reducing environmental load Elevators and escalators Building services Social and Environmental Values SDGs: Sustainable Development Goals Contribution to sustainable urban development by providing products and services that realize safety, security, comfort, and reduce environmental load Corresponding SDGs 10

2-2. Basic Strategy Utilizing data, provide fine-tuned building services globally Expand globally, utilizing 20 years of experience in Japan with IoT services for E&E and building equipment Provide new services combining OT IT Products utilizing the IoT platform Lumada Customers Provide solutions as services to customer Supplement labor shortages with service robots Platform Analyze visitor information to increase facility value IoT (remote monitoring) Realize comfortable and efficient mobile environments AI / analytics IoT platform Lumada Robotics Optimize electricity consumption Provide competitive E&E products Product E&E HVAC / lighting Security Mobility / human flow OT: Operational Technology AI: Artificial Intelligence 11

2-3. China: Market Environment and Strategy 1. Market Environment Year over year growth 110% 100% 90% 2. Hitachi s China Business Strategy E&E sales & manufacturing Building services Slow down in growth and rising competition since FY2015 Real GDP Construction Investments E&E NI market 2016 2017 2018 2019 2020 2021 (Fiscal Year) Market condition - Over 50% of world s NI market, but slow down in growth - Demand for E&E modernization to rise in coming years - Low E&E maintenance contract ratio (potential for expansion in the maintenance business) Government policies - New-Urbanization Plan - China Manufacturing 2025 - Belt and Road Initiative Business opportunities etc. - Stable investment with urbanization - Business shifts with IoT evolution - Customers expansion outside China Strategy - Improve profitability by acceleration of cost structure reforms - Expand exports utilizing high production capacity - Expand E&E maintenance business, improve profitability by data-utilizing maintenance (remote monitoring service) - Establish new building service business 12

2-4. China: Key Measures (1) E&E sales & manufacturing 1. Reducing Material Costs Strengthening joint / centralized purchase within Hitachi group 2. Smart Production Reform Visualize production procedures for further efficiency in production utilizing Lumada Introduced to Chengdu factory (China), other factories to follow Introduced to Chengdu factory (FY2017) Collaboration among four factories in China (FY2018) Accelerating cost structure reforms Improve cost competitiveness: locate new suppliers through Hitachi group collaboration, revise specs, standardize, multiple purchases, review internal / external production Global expansion (FY2019~) Joint / centralized purchase ratio (FY2017:55% FY2018:69%) Work analysis system Data visualization, analysis Visualize, analyze variability of working time by worker / model Video linkage system Working video linkage Connect work records and video data to analyze work efficiency Automatic video analysis system Automatic video analysis Automatically analyze video data, detect unnecessary procedures within worker flow and work down time Offset impacts from price competition and increases in material cost by cost structure reforms throughout the value chain 13

2-5. China: Key Measures (2) E&E sales & manufacturing Expand exports from China Expand exports aligned with strategic partners expanding overseas, such as to Asia Improve product competitiveness by introducing global unified model, standardized components (modular design) Orders received projects from strategic partners (FY2016-FY2017) Xi-hu International Hotel Vientiane (Laos) Phnom Penh (Cambodia) Landmark Sihanoukville (Cambodia) Malaysia Princess Bay Johor Bahru (Malaysia) The Bridge Improve profitability in China and grow business in Asia by fully utilizing production capacity in China 14

2-6. China: Key Measures (3) Expand E&E maintenance business and Building services introduce new building service business Shifting Our Business Model Before - Respond to growing E&E NI demand - Low maintenance contract ratio - Maintenance service relying on human resource capability Efficient, differentiated maintenance by introducing E&E remote monitoring service - Establish service structure ready for full-scale deployment following legal framework enforcement Introduce remote monitoring system for building equipment and building security service - Plan to start offering a service to Japanese corporations in China Hitachi E&E Units in Operation (Thousand units) 500 After - Increase E&E maintenance units by responding to NI and modernization demand growth - Improve maintenance contract ratio and profitability by introducing efficient remote maintenance service businesses - Start introducing remote monitoring service for building equipment Approx. Charge-free 60% maintenance contract potentially and non-contract units chargeable Fare-paying maintenance contract units 0 2012 2015 2018 (Fiscal Year) Improve maintenance contract ratio and profitability by introducing remote monitoring service business 15

2-7. Asia / Middle East: Market Environment and Strategy 1. Market Environment Year over year growth 115% 110% 105% 100% 95% 2016 2017 2018 2019 2020 2021 (Fiscal Year) 2. Hitachi s Asia / Middle East Business Strategy E&E Sales & manufacturing Building services Expanding building-related demand supported by economic growth Construction Investments Market conditions - Solid NI growth across region - Growth in India, which holds about half of NI demand in Asia / Middle East region - Matured NI demand and increase in modernization demand for certain countries / regions - Increasing labor costs leading to demand in efficient management E&E NI market Real GDP Social trends - Rapid urbanization - Conglomerates and state-owned enterprises gaining presence Business opportunities etc. - Accelerating social infrastructure development - Large urban development projects led by conglomerates Strategy - Respond to strong NI demand by enforcing standardization strategy and full utilization of resources in China - Expand India business by commencing factory establishment - Expand E&E maintenance business by introducing data utilizing maintenance service (remote monitoring service) etc. 16

2-8. Asia / Middle East: Strengthening Business Structure Expand sales / service bases, develop product supply structure corresponding to growth in NI demand Kuwait Qatar Saudi Arabia UAE Oman Change in number of bases in Asia / Middle East 57 As of 31st March 2014 83 As of 31st March 2018 Middle East Asia India Supply components (Planning) Myanmar Supply products Thailand Sales / Service Manufacturing Laos Cambodia Product supply flow Component supply flow China (Total 4 factories) (Planning) Vietnam Malaysia Singapore Indonesia Korea Supply products Philippines Japan As global mother function, deploy key technology, strengthen service support 17

2-9. Asia / Middle East: Key Measures E&E sales & manufacturing Increase competitiveness with standardized products / components, products from China Elevators Escalators Components Building services 100 146 183 187 199 211 FY2016 FY2017 FY2018 (Forecast) Efficient, differentiated maintenance by introducing E&E remote monitoring service - Trial services commenced in Singapore, Thailand and India Trial services commenced (3 countries) (FY2018) Deploy China-made model (FY2018) Expansion to other countries / regions Enter maintenance / modernization service businesses for other brand E&E - Horizontal expansion of Temple Lifts (U.K.) know-how Enforcing standardization strategy and utilizing resources in China to expand business Deploy global-unified model (FY2020) Deploy global-unified model (FY2017) Promote modular design Increase local procurement ratio Change in E&E NI Demand, O/R units Demand (Thousand units) O/R units Expand E&E maintenance business by introducing remote monitoring service etc. Full-scale introduction (FY2019) 100 FY2016 135 156 FY2017 FY2018 (Forecast) O/R units (Index) Change in E&E Maintenance Sales (Index) 18

2-10. Japan: Business Strategy / Key Measures(1) Develop cutting-edge technology, products and services and realize efficient business operation, led by Japan as global mother function through use of data Building services Collecting and utilizing a broad range of building data, expand smart building service Solve labor shortages -Multilingual support for foreign tourists -Efficient management Develop new service, expand globally Improve facility value -Improve customer service through visitor analysis Comfortable, efficient mobility -Smooth guidance to transport services -Minimize waiting times Optimize electricity consumption -Manage electricity consumption and comfort level by usage Customers(railway stations, airports, commercial / public facilities, hotels etc.) Platform IoT (remote monitoring) Robotics IT platform AI / analytics Building equipment E&E Robots Human flow Enterprise systems 19

2-11. Japan: Business Strategy / Key Measures(2) E&E sales & manufacturing Increase remote monitoring units by continued introduction of new products and expanding O/R Change in E&E modernization O/R units (Index) 100 112 115 129 Strengthen E&E modernization capability Change in E&E modernization target units (Hitachi E&E units installed) - 31,500 Hitachi E&E units are 25 years or older, a target in general for modernization - Modernization target units will continue growing at thousands of units / year (Units) Targets for modernization (Units 25 years or older) FY2016 FY2017 FY2018 (Forecasts) FY2021 (Target) Deploy Japanese technology, products and know-how globally - Demand gradually rising in Singapore, China E&E sales & manufacturing Development of world s fastest* 1,260m/m elevator, global deployment of key technology *As of June 2018, researched by Hitachi Modernization completed 25 years or older: 31,500 units 1980 1985 1990 1995 Promotion of key technology development and smart production reforms (Fiscal Year) Support productivity improvement efforts in Chinese factories utilizing IoT technology 20

2-12. Cost Strategy and Strengthen Cash Generation Furthering Hitachi Smart Transformation SG&A expense Gross profit Cash generation Reduce indirect material cost Reap operation reform effects of investments in IT etc. Promote standardization for global product development and manufacturing Systematic management of production capacity for eliminating losses Introduce IoT remote monitoring for improving work efficiency Enforce strict QA to eliminate spoiled work Promote collection of account receivable Strengthen expense management, reduce inventory Select investment plan strictly and secure investment return Improvement point 2.0 1.0 0.0 (1.0) (2.0) (3.0) FY2015 FY2015 CCC 44.2 days FY2016 FY2016 38.6 days SG&A ratio Gross profit margin FY2017 FY2017 42.6 days FY2018 (Forecast) FY2018 (Forecast) 42.6 days CCC:Cash Conversion Cycle 21

Building Systems Business Unit Business Strategy Contents 1. Business Overview and Analysis of Current Status 2. Business Strategy 3. Conclusion 22

3-1. Business Performance Trends Orders received (Billion yen) 626.2 580.8 583.9 600.0 Overseas revenue ratio 59% 54% 56% 55% Revenues (Billion yen) Adjusted operating income / EBIT (Billion yen) 600 400 650.9 70.5 67.3 [10.8%] [10.3%] 585.8 603.0 580.0 57.3 58.4 [9.8%][10.0%] 50.1 52.0 [8.3%] 49.3 51.8 [9.0%] [8.2%] [8.9%] 80 60 40 200 20 0 FY2015 FY2016 FY2017 Revenues Adjusted operating income [ratio] EBIT [ratio] FY2018 (Forecast) 23 0

3-2. Summary Regrowth towards FY2021 High growth exceeding market trends Organic growth, mainly in China, Asia / Middle East Non-continuous growth with M&A etc. CAGR in revenues: over +5% Increasing profitability Expand building service business Strictly enforce cost reduction Adjusted operating income ratio: over +10% Expand business and improve profitability mainly by the building service businesses (e.g. data-utilizing maintenance) 24

Cautionary Statement Certain statements found in this document may constitute forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Such forward-looking statements reflect management s current views with respect to certain future events and financial performance and include any statement that does not directly relate to any historical or current fact. Words such as anticipate, believe, expect, estimate, forecast, intend, plan, project and similar expressions which indicate future events and trends may identify forward-looking statements. Such statements are based on currently available information and are subject to various risks and uncertainties that could cause actual results to differ materially from those projected or implied in the forward-looking statements and from historical trends. Certain forward-looking statements are based upon current assumptions of future events which may not prove to be accurate. Undue reliance should not be placed on forward-looking statements, as such statements speak only as of the date of this document. Factors that could cause actual results to differ materially from those projected or implied in any forward-looking statement and from historical trends include, but are not limited to: economic conditions, including consumer spending and plant and equipment investment in Hitachi s major markets, particularly Japan, Asia, the United States and Europe, as well as levels of demand in the major industrial sectors Hitachi serves; exchange rate fluctuations of the yen against other currencies in which Hitachi makes significant sales or in which Hitachi s assets and liabilities are denominated; uncertainty as to Hitachi s ability to access, or access on favorable terms, liquidity or long-term financing; uncertainty as to general market price levels for equity securities, declines in which may require Hitachi to write down equity securities that it holds; fluctuations in the price of raw materials including, without limitation, petroleum and other materials, such as copper, steel, aluminum, synthetic resins, rare metals and rare-earth minerals, or shortages of materials, parts and components; the possibility of cost fluctuations during the lifetime of, or cancellation of, long-term contracts for which Hitachi uses the percentage-of-completion method to recognize revenue from sales; credit conditions of Hitachi s customers and suppliers; fluctuations in product demand and industry capacity; uncertainty as to Hitachi s ability to implement measures to reduce the potential negative impact of fluctuations in product demand, exchange rates and/or price of raw materials or shortages of materials, parts and components; uncertainty as to Hitachi s ability to continue to develop and market products that incorporate new technologies on a timely and cost-effective basis and to achieve market acceptance for such products; increased commoditization of and intensifying price competition for products; uncertainty as to Hitachi s ability to attract and retain skilled personnel; uncertainty as to Hitachi s ability to achieve the anticipated benefits of its strategy to strengthen its Social Innovation Business; uncertainty as to the success of acquisitions of other companies, joint ventures and strategic alliances and the possibility of incurring related expenses; uncertainty as to the success of restructuring efforts to improve management efficiency by divesting or otherwise exiting underperforming businesses and to strengthen competitiveness; the potential for significant losses on Hitachi s investments in equity-method associates and joint ventures; general socioeconomic and political conditions and the regulatory and trade environment of countries where Hitachi conducts business, particularly Japan, Asia, the United States and Europe, including, without limitation, direct or indirect restrictions by other nations on imports and differences in commercial and business customs including, without limitation, contract terms and conditions and labor relations; uncertainty as to the success of cost structure overhaul; uncertainty as to Hitachi s access to, or ability to protect, certain intellectual property; uncertainty as to the outcome of litigation, regulatory investigations and other legal proceedings of which the Company, its subsidiaries or its equity-method associates and joint ventures have become or may become parties; the possibility of incurring expenses resulting from any defects in products or services of Hitachi; the possibility of disruption of Hitachi s operations by natural disasters such as earthquakes and tsunamis, the spread of infectious diseases, and geopolitical and social instability such as terrorism and conflict; uncertainty as to Hitachi s ability to maintain the integrity of its information systems, as well as Hitachi s ability to protect its confidential information or that of its customers; and uncertainty as to the accuracy of key assumptions Hitachi uses to evaluate its employee benefit-related costs. The factors listed above are not all-inclusive and are in addition to other factors contained in other materials published by Hitachi. 25