AgentWorks Administrator and Manager User Guide - Release 12.5 March 21, 2013 2012 MoneyGram InternationalAll rights reserved.
Table of Contents Registration Overview... 2 1. Initial Log In AgentWorks Register a PC (User)... 3 2. Registering a Computer (Administrator)... 6 3. Create Users... 9 4. Edit User Profile... 12 5. App Configuration... 15 6. Editing Partner Setup... 17 7. Updating or Unregistering a Computer... 18 8. Edit and Unregistering Multiple Computers (Mass)... 20 9. Email Address Validation... 22 10. Schedule Alerts... 24 11. Using Dashboards... 26 12. Security/Password Resets... 29 13. PIN Setting... 35 14. Partner Setup... 38 15. Threshold Approvals... 39 2012 MoneyGram International, Inc. i
Registration Overview The Registration process refers to the steps that must complete in order for an agent to start using the MoneyGram system. The process is broken out in steps performed by both the user and the Administrator. Step 1. You will receive a request from your Administrator to log in to the personal computer (PC) where you will perform your daily tasks. This is called Fingerprinting or registering your computer. (See Initial Log In topic in this user guide.) Step 2. The Administrator completes the registration. Step 3. Once the final steps by the Administrator are completed the agent is notified to start using the MoneyGram system. Important: In some cases a Managers approval of new users to the system and updates to existing user profiles is required. 2012 MoneyGram International, Inc. 2
1. Initial Log In AgentWorks Register a PC (User) The initial log in to AgentWorks requires each user to perform a Registration for their computer. This registration records the user s profile with the AgentWorks software. Before you begin: The Administrator has created your user profile. Once you receive notification to begin, follow the steps below to register your PC. 1. Open a Web browser to access the AgentWorks web address provided by your system administrator. Select your country and language on the Welcome page. Click Sign In. Tip: You can update the language at any time by selecting Language from the gear icon. Figure 1: Select Language 2. Sign in to AgentWorks with the user login and password details provided by your system administrator. Click Sign In. Figure 2: AgentWorks Log in 2012 MoneyGram International, Inc. 3
Upon initial log in verify your name in the upper right corner. Click the here link to register your computer. 3. Enter a computer name to associate with your computer and select the location ID from the list. Figure 3: Registration link Click Register. Note: When naming your computer think of something useful to associate with it with, for example POS #4 or Backoffice PC. Figure 4: Computer registration 4. Click OK. To complete the registration contact your system administrator with the computer name you assigned and your location ID. Figure 5: Registration Success 2012 MoneyGram International, Inc. 4
Once the Administrator completes the registration process you will be notified you are able to log in and perform MoneyGram transactions. You will be prompted to change your password. Type your new password in the fields provided. Click Submit. Figure 6: Password reset 2012 MoneyGram International, Inc. 5
2. Registering a Computer (Administrator) The Registration process includes several steps performed by both the Administrator and the Operator. In this topic, (Step 2 above), we will cover the steps for the local Administrator to complete the PC Registration following the Initial Log in by the user. Ensure the following two steps have been performed before you begin. 1. New user was created NOTE: Manager approval may be required when creating a new user 2. Fingerprinting (registration) of the PC performed by the user Computers are registered for security reasons. A computer must be registered in order for the user to perform transactions. All computers are given a name and the computer name is part of the registration process. This ensures that only authorized computers may perform transactions at the location. 1. From the POS registration app click Launch. Figure 7: POS Registration app 2. Click Register a computer from the Computer registration options. Figure 8: Computer Registration Options 2012 MoneyGram International, Inc. 6
3. Place a checkmark next to the users store ID (location) and select the computer name from the drop down list. Figure 9: Office information 4. Place a check in the computer activity type box for the intended use for this computer and highlight the MoneyGram POS number. Click Register. Note: Transactional activity includes MoneyGram Send and Receive transactions and similar activities and is typically in or near the front of the servicing location. Figure 10: Computer information 5. A onetime password is sent to your registered E-mail address (administrator). Note: Be sure to check your spam or junk folder if you do not see the email in your inbox. Type the password in the password field and click Continue. Figure 11: Password entry 2012 MoneyGram International, Inc. 7
6. Following the registration confirmation notify the user that their computer has been authorized and they are now able to perform AgentWorks transactions. Figure 12: Confirmation 2012 MoneyGram International, Inc. 8
3. Create Users Creating a user profile is the first step for getting users set up and performing MoneyGram transactions. Use the User setup app to create the user profile and assign the user permissions. A user is often created at the time of the PC registration. 1. From the User setup app click Launch. Figure 13: User setup app 2. Click Create New on the user search screen. Figure 14: User Search 2012 MoneyGram International, Inc. 9
3. Enter the user s basic information and password information. Note: The system auto fills the user ID but this can be overwritten. 4. Select and assign the user role by highlighting the role and using the arrows to move the role to the Chosen role(s) box. 5. Place a check in the Manager Approval needed for User Changes if this applies. Roles can be removed by clicking the role and using the arrows to move it back to the Available roles box. Users assigned an Administrator role can access the administrator dashboard apps to perform Admin functions. Users assigned a Manager role can access the manager dashboard and apps used for approvals and reports. Users with an Operator role can access the operator dashboard and apps used to perform transactions. 6. Select the location(s) where the user is able to perform transactions. Figure 15: User Information 7. Click Show [+] to show optional fields. 8. Enter optional information, including individual threshold information if it applies for the user. Note: Individual threshold amounts override the transaction thresholds set at the location level; individual limits cannot exceed the limits set by MoneyGram. 9. Click Save when finished. Figure 16: Optional fields 2012 MoneyGram International, Inc. 10
When creating a manager or administrator you will be prompted to enter a onetime password. The onetime password will be e- mailed to your registered e-mail address. If you do not receive the password, be sure to check your spam or junk folder. Tip: You must have a valid e-mail address in order to receive e-mail notifications. 10. Enter the onetime password from the e-mail notification and click Continue. Figure 17: Password entry 11. Click OK on the confirmation page to confirm the new user information was saved. 12. Relay the username and password to the new user. Important: In some cases a Manager s approval is required to add new users, make changes to the user profile, status, or password. To change the need for the Managers approval would require the Manager s approval Figure 18: Success 2012 MoneyGram International, Inc. 11
4. Edit User Profile 1. Select the User setup app, click Launch. Figure 19: User setup 2. Enter the user s name, user ID, or employee ID in the field provided. Select the radio button to search for an active user (users who currently have access to AgentWorks), inactive users (users who do not have access to AgentWorks), or both. Figure 20: User Search Click Search. Note: Use the drop down option to select the user role to narrow the search results. Your results may return more than one user based on the information you entered in the User name field. 3. Find the user from the list and click the Reset link to reset the user s password, Not Active to deactivate the user, or Active to activate the user. Figure 21: Search results 2012 MoneyGram International, Inc. 12
To reset the users password. 4. Click the Reset link. The Reset Password box appears. Enter and confirm the user s temporary password. Click OK. You can also open the user s profile page to change the password. Note: Relay the temporary password to the user. They will be prompted to change their password upon log in. Figure 22:Reset password The user s status is changed from Active to Pending until the password is updated. 2012 MoneyGram International, Inc. 13
To make updates to the user s profile and settings. 5. Click the user s name in the User ID column to open the user s profile. Click Save to save the changes to the user s profile. Click OK on the confirmation page. Important: In some cases a Manager s approval is required to make changes to the user profile, status, or password. To change the need for the Managers approval would require the Manager s approval. Figure 23: User profile (See Dual Control to learn more about Manager s approval to user profiles.) 2012 MoneyGram International, Inc. 14
5. App Configuration The application configuration allows you to select MoneyGram applications and place them on your dashboard as Administrator and also load them on to the dashboard of the Manager and Operator. Important: When app configuration permissions are given to a Manager or Operator at a given location, the permissions affect all users with the role of Manager or Operator at that location. Each role with the permission granted is then able to use the functions of the app configuration to make changes. Likewise, if applications are added or deleted using the app configuration feature they will affect all users at all locations associated with the main office. 1. On the app configuration dashboard app click Launch. Figure 24: App Configuration The app selection view is split into two sections. The Featured section shows the applications that can be applied to your dashboard. The Applications section provides a list of all available applications and can be sorted using the drop down list. 2. Determine the applications you would like to make available for dashboard selection. (Include all roles.) Click Add (or Remove) located in the lower right in the box. Applications that have Add selected will display in the Layout view. Tip: Remove appearing by the app indicates the app is presently available to load to your dashboard and Add indicates it is not. Figure 25: App Selection To add a new app, click Add + link or click the Remove link to erase it from your dashboard options. 2012 MoneyGram International, Inc. 15
3. Select Layout to create the dashboard view with the applications that you selected. Note: Buttons appearing in the Application section are available for placement based on the user role and have not yet been added. Tip: All layout changes affect all users within the role. If you add or delete an application, each user across the main office (for the role) is affected by the change to the dashboard. Figure 26: Layout 4. From the Administrator Apps tab drag the Apps buttons and drop them in the panel to display on the Administrator dashboard. From the Operator Apps tab drag and drop the App buttons to the panel where you want them to display on the Operator dashboard. Figure 27: User Role apps From the Manager Apps tab drag and drop the Apps buttons to the panel where you want them to display on the Manager dashboard. Note: The App Configuration app may be available to the Manager and Operator if assigned by the Administrator. 5. Select the layout for your dashboard. Choose a top panel and two columns, or two columns. Click Save. 6. Click OK to confirm the layout was saved. Figure 28: Layout option 2012 MoneyGram International, Inc. 16
6. Editing Partner Setup 1. From the Partner setup app, click Launch. The Partner Information screen appears. Figure 29: Partner Setup app 2. You have the option to have the system open to a frequently used app rather than the main dashboard upon login. Click the drop arrow and select an app from the drop-down list or choose Select One to open the dashboard at login. 3. Check the Require authentication for each transaction check box to require users to enter a PIN to before performing each transaction. Uncheck the box to not require a PIN be entered before each transaction. Figure 30: Partner information 4. Check the Use email address for user IDs check box to automatically create user IDs from user s email addresses when setting up new users. An automatically created user ID can be overwritten. Uncheck the box to require manual entry of user IDs. 5. Click Save to save changes. 2012 MoneyGram International, Inc. 17
7. Updating or Unregistering a Computer On occasion you may be required to update a computer, the activity level for the user may change or the computer name no longer applies, the user no longer works at this location, or a computer is replaced. When you unregister a computer the POS assigned to the computer becomes available to reuse for a new computer or new user. You will be prompted to enter the POS # you want to unregister in the steps below. 1. From the POS Registration app click Launch. Figure 31: POS Registration app 2. Click Update or unregister a registered computer from the Computer registration options. Figure 32: Registration options 3. Place a checkmark next to the location for the POS you want to unregister. Figure 33: Update registered computer 2012 MoneyGram International, Inc. 18
4. Select the computer name from the drop down list. Type a new computer name, change activity types, or Unregister the user. Click Update to add the changes or Unregister to unregister the computer. Note: Ensure that you select the right POS number associated with the user. Figure 34: Office information 5. A onetime password is sent to your registered email address for all POS changes (administrator). Note: Be sure to check your spam or junk folder if you do not see the email in your inbox. Type the password in the password field and click Continue. Figure 35: Onetime password entry 2012 MoneyGram International, Inc. 19
8. Edit and Unregistering Multiple Computers (Mass) As the administrator you may be required to update or unregister multiple users during a single event. This is referred to as a mass change. The following steps will help you complete multiple updates or unregistrations. Important: Only locations with active POS are able to be updated. Active indicates there is a registered POS or a POS waiting to be registered at that location. If a location does not have any active POS then they will not be listed in the search results. 1. From the POS Registration app click Launch. Figure 36: Mass POS Registration 2. Click Edit multiple for a single location from the Mass Registration Menu. Figure 37: Registration menu 3. Locations with Active POS are shown. A checkmark appears in the Store location when only one location has active POS. When multiple locations display, place a checkmark next to the store locations that require updates. Note: Only locations with active POS are shown. Figure 38: Selection location 2012 MoneyGram International, Inc. 20
4. Make edits for the computer name, activity type, POS number, or registration status. Click Continue when finished. Important: Unregister can be performed for all computers at one location, (mass) when you select Unregister all POS for one location from the menu options and enter main office location. Warning! Unregistering all computers at a location will prevent the location from performing any operations until computers are registered again. Figure 39: Edit multiple POS 5. The Review changes page provides a list of each POS edit. Click Save once you have reviewed the changes. Figure 40: Review changes 6. A onetime password is sent to your registered email address. Enter the onetime password and click Continue. A confirmation that the updates were successful appears. Figure 41: Password entry 2012 MoneyGram International, Inc. 21
9. Email Address Validation Your email address was entered when your user profile was created. In order to schedule alerts and send reports to come to your email your email address needs to be validated. Only the user is able to validate the email address. Note: If there was no email address added during user setup you will not receive a notification to validate the email address. Before you begin: Your user profile has been created and your email is available. Note: this process is the same for updates to your email address. Important: In some cases a Managers approval of new users to the system and updates to existing user profiles is required. The email notification including the pass code for the validation is sent to the user after the Manager has approved the new user or the profile update. 1. You will receive an email notification from AgentWorks@MoneyGram.com that tells you to validate your email address within 5 days of the notification. Note: If no email address was added during user setup you will not receive an email. Figure 42:Validate email address 2. Log in to AgentWorks and locate the gear icon in the upper right corner. From the drop down list select My Profile. Figure 43: My Profile 2012 MoneyGram International, Inc. 22
3. You will see the validate email icon next to your email address. Verify the email address is correct. Note: this icon appears for emails that have not yet been validated. Click Validate email. Figure 44: Validate email 4. Enter the password that you received in the email notification in the Email Validation Sent field. Click Continue. Figure 45: Email Validation Entry 5. You will see the Email validation complete message and the Email validated icon status next to the Email address in My Profile page. Figure 46: Validation complete message Figure 47: Email Validated 2012 MoneyGram International, Inc. 23
10. Schedule Alerts AgentWorks can send you an alert for activities such as updates to your user password or system lockouts due to 5 unsuccessful log in attempts. The email is sent to the email address in your user profile. To set an alert follow the steps below. Before you begin: You must have a valid email address in your user profile to schedule alerts. 1. Log in to AgentWorks and locate the gear icon in the upper right corner. From the drop down list select My Profile. 2. Locate and select the Schedule Alert link in the upper right. Figure 48: Schedule Alerts 3. The Alert options appear in the Schedule Alerts screen. Place a checkmark in the option to receive an email when your password is reset or when you have been locked out of the system. Checking or unchecking the options does not require a Save. Note: No email notifications can be delivered without a valid email address in your user profile. See your local Administrator or Manager to add an email address to your profile. Figure 49: Alert Options 2012 MoneyGram International, Inc. 24
4. When your password has been updated you will receive a message alert from AgentWorks@Moneygram.com. Note: Password resets are performed once in 24 hours. Figure 50: Password Reset email 5. After 5 unsuccessful attempts to log in to the system you will receive this message alert from AgentWorks@MoneyGram.com. Figure 51: Locked Out email 2012 MoneyGram International, Inc. 25
11. Using Dashboards The dashboard is a common location to display MoneyGram applications used to perform work tasks. Once you log in the dashboard appears. The dashboard displayed will be determined by your user role, location and format selected. Some users have multiple roles and can switch between views. Select the down arrow in the Applications (red) ribbon to navigate to the apps available for the Operator. Click Home to return to the dashboard view. Figure 52: Application Ribbon 2012 MoneyGram International, Inc. 26
If you have multiple user roles you can easily switch between dashboard views. To change between dashboard views click the gear icon next your user name in the upper right corner of the screen. Select the role from the options. The dashboard associated with the role selected displays. Note: If no options are present you are not able to switch views. Additional menu options are available from the gear icon drop down. Figure 53: Menu options Note: If your role is a Main Office agent you will see the Agent Assist application on your dashboard at login. The app would not appear unless you are a main office agent with Agent Assist access. If you are looking for assistance with the application use the Call me to reach a live help agent, or use the Help as a reference guide for using the applications. The number you enter is your number-the system is set up to call you back immediately. Figure 54: Call me back Note: if you are an international user add the + in front of your phone number. 2012 MoneyGram International, Inc. 27
Select the language you prefer using the Language link from the gear icon menu options. Note: Seven languages options are available. Chinese, English, French, German, Polish, Spanish, and Thai. Changing the language used in daily activities does not change how the receipt is handled. Figure 55: Change Language My Profile allows you to make updates to your email address, set alerts, change your password, and more. Figure 56: My Profile Note: AgentWorks has a default language associated with each country. However, AgentWorks allows you to select a language other than the defaulted language from the Welcome screen. For example, if you select United States as your country, the language default is English; however, you can select any language available. Figure 57: Select Country and language 2012 MoneyGram International, Inc. 28
12. Security/Password Resets Your AgentWorks password may require updates in more than one instance. Your password should be reset every 60 days. If your password is not updated before to the expiration date you will get locked out of the system You are locked out of the system after 5 unsuccessful log in attempts (see instructions in the topic below) The first time you log in following the registration activities you will be prompted to change your password (see Initial Log In topic in this user guide) You want to change your password You Forgot your password Note: When resetting your password the last six passwords you used are stored in the password history and you are not able to reuse these. You can change your password from the Sign In screen Forgot your password link. 1. If you forget your password, click the Forgot your password link on the Sign In screen. 2. Enter your user ID in the field provided. Click Submit. Figure 58: Forgot Password link 3. Once you enter your user ID you will receive an email notification from agentworks@moneygram.com that includes a temporary password. The Create New Password screen appears. Figure 59: Temporary Password email 2012 MoneyGram International, Inc. 29
4. Enter the temporary password and the New Password (add the new password in the twice) in the fields provided. Click Submit. Figure 60: Create New Password 5. Your password has been changed successfully displays. Click OK. Figure 61: Password confirmation To change your password from your profile page follow these steps. 1. Log in to AgentWorks and locate the gear icon in the upper right corner. From the drop down list select My Profile. Figure 62: My Profile 2012 MoneyGram International, Inc. 30
2. Locate and select the Change Password link in the upper right corner. Figure 63: Schedule Alerts The Change password screen appears. 3. Enter your Old password and your New password details in the fields provided. Click Submit. A green checkmark appears to the right of the New password entered if it meets the guidelines. A red x appears if the entry is not complete or does not meet the guidelines. Click Submit once you have finished. Figure 64: Change password A confirmation appears. Click OK. Note: Passwords can only be changed once in 24 hours. Figure 65: Confirmation 2012 MoneyGram International, Inc. 31
Prior to your password expiring (every 60 days) you will receive an alert to notify you that your password is about to expire. Click OK to update your password. Complete the Change password form and Submit to save your new password. Figure 66: Password to expire alert Figure 67: New Password If you are locked out of the system due to unsuccessful log in attempts, or your password expires, you will require a password reset. Contact your system administrator. The following steps are performed by your local Administrator or Manager. Important: In some cases a Manager s approval is required to make changes to the user profile, status, or password. Note: If the user has an alert set for password lockout they will receive this message alert from AgentWorks@MoneyGram.com to indicate they are locked out. Email notifications cannot be delivered without a valid email address in the user s profile. Figure 68: Password alert notification 2012 MoneyGram International, Inc. 32
1. Select the User setup app. Figure 69: User setup app 2. Enter the users name in the User name field. Click Search. Figure 70: Search for a user 3. Click Reset in the Password column to reset the user s password. Figure 71: Reset Password 4. Enter a temporary password for the user. Click OK. Note: this temporary password must be relayed to the user. They will be prompted to change their password upon log in. Figure 72: Temporary Password 2012 MoneyGram International, Inc. 33
5. The Confirmation appears to indicate the password has been reset. Click OK. Figure 73: Confirmation 6. The user will receive a message alert from AgentWorks@Moneygram.com when their password is updated. See Edit User Profile section in this user guide. Figure 74: Password Changed email 7. Notify the user of their temporary password and advise them that the system will prompt them to update the password when they log in again. 2012 MoneyGram International, Inc. 34
13. PIN Setting If you require all users associated with a Main Office to enter a PIN (Personal Identification Number) for each transaction, you can select the Require authentication for each transaction option on the Partner setup screen or for a single user you can select a setting in the User setup app. If your user account requires a PIN for each transaction enter your PIN and click Submit when the PIN entry screen appears. Figure 75: PIN entry You can manage your PIN from My Profile. You can view your PIN or Change the PIN number here. Figure 76: My Profile PIN details When you select the View/Change PIN link you will be prompted to add your user ID and Password in order to view your PIN. Figure 77: User details 2012 MoneyGram International, Inc. 35
Your PIN displays. Note: You also have the option to change your PIN. Figure 78: View or Change PIN If you click Yes to change your PIN the system will display a new PIN. PIN s are auto assigned. You are not able to select your own PIN. Figure 79: New PIN assigned 2012 MoneyGram International, Inc. 36
Use the following steps to when adding or removing PIN requirements to a user. 1. Locate the user with the User setup app. Figure 80: User setup app 2. Click the user s name in the User ID column to open the user s profile. 3. Place a checkmark in the Require authentication for each Transaction box. Remove the checkmark when no PIN is required. Click Save to save the changes to the user s profile. Click OK on the confirmation page. Important: In some cases a Manager s approval is required to make changes to the user profile, status, or password. To change the need for the Managers approval would require the Manager s approval. Figure 81: User profile 2012 MoneyGram International, Inc. 37
14. Partner Setup The Partner Setup app offers options for controlling user settings from a more global basis based on the Main Office. Note: Enabling the transaction authentication option (PIN #) affects all users associated with the Main Office. 1. From the Partner setup app, click Launch. The Partner Information screen appears. Figure 82: Partner Setup app 2. Check the Require authentication for each transaction check box to require users to enter a PIN to before performing each transaction. Uncheck the box to not require a PIN be entered before each transaction. 3. Click Save to save changes. Figure 83: Partner information 2012 MoneyGram International, Inc. 38
15. Threshold Approvals A supervisor or manager approval is required for transactions that exceed the agents approval limit. These limits are set in the user profile. Individual thresholds override max amounts can be set for Send Money, Receive Money, Amend Transaction, Cancel Transaction, and Bill Payment. Before you begin: A Send/Receive transaction that exceeds the user s approval limit has been created prior to these steps. The following process includes the steps to reach the approvals screen for a Receive transaction. (See user setup topic to learn more about threshold limits.) 1. Log in to AgentWorks to the Receive money app. Click GO. Figure 84: Receive Money 2. Add the Reference or Phone number to retrieve the transaction. Click GO. Figure 85: Reference number 3. Review the transaction summary with the customer and confirm the details are correct. Click Payout Transaction. Notify your manager that their approval is required for a transaction. Figure 86: Transaction Summary 2012 MoneyGram International, Inc. 39
4. Have your manager enter their username and password in order to complete the transaction. Note: Both the Administrator and Manager are able to approve overrides on transaction limits. Figure 87: Supervisor Credentials 5. The Payout Funds screen appears to indicate you are ready to complete the transaction. Click Complete Transaction. Figure 88: Complete Transaction 6. The Receive Money Success screen appears and allows you to perform additional MoneyGram transactions. Thresholds are added to the user profile and can be updated by the Administrator or a user with User setup permissions. 2012 MoneyGram International, Inc. 40
Table of Figures Figure 1: Select Language... 3 Figure 2: AgentWorks Log in... 3 Figure 3: Registration link... 4 Figure 4: Computer registration... 4 Figure 5: Registration Success... 4 Figure 6: Password reset... 5 Figure 7: POS Registration app... 6 Figure 8: Computer Registration Options... 6 Figure 9: Office information... 7 Figure 10: Computer information... 7 Figure 11: Password entry... 7 Figure 12: Confirmation... 8 Figure 13: User setup app... 9 Figure 14: User Search... 9 Figure 15: User Information... 10 Figure 16: Optional fields... 10 Figure 17: Password entry... 11 Figure 18: Success... 11 Figure 19: User setup... 12 Figure 20: User Search... 12 Figure 21: Search results... 12 Figure 22:Reset password... 13 Figure 23: User profile... 14 Figure 24: App Configuration... 15 Figure 25: App Selection... 15 Figure 26: Layout... 16 Figure 27: User Role apps... 16 Figure 28: Layout option... 16 Figure 29: Partner Setup app... 17 Figure 30: Partner information... 17 Figure 31: POS Registration app... 18 Figure 32: Registration options... 18 Figure 33: Update registered computer... 18 Figure 34: Office information... 19 Figure 35: Onetime password entry... 19 Figure 36: Mass POS Registration... 20 Figure 37: Registration menu... 20 Figure 38: Selection location... 20 Figure 39: Edit multiple POS... 21 Figure 40: Review changes... 21 Figure 41: Password entry... 21 Figure 42:Validate email address... 22 Figure 43: My Profile... 22 Figure 44: Validate email... 23 Figure 45: Email Validation Entry... 23 Figure 46: Validation complete message... 23 Figure 47: Email Validated... 23 Figure 48: Schedule Alerts... 24 Figure 49: Alert Options... 24 2012 MoneyGram International, Inc. 41
Figure 50: Password Reset email... 25 Figure 51: Locked Out email... 25 Figure 52: Application Ribbon... 26 Figure 53: Menu options... 27 Figure 54: Call me back... 27 Figure 55: Change Language... 28 Figure 56: My Profile... 28 Figure 57: Select Country and language... 28 Figure 58: Forgot Password link... 29 Figure 59: Temporary Password email... 29 Figure 60: Create New Password... 30 Figure 61: Password confirmation... 30 Figure 62: My Profile... 30 Figure 63: Schedule Alerts... 31 Figure 64: Change password... 31 Figure 65: Confirmation... 31 Figure 66: Password to expire alert... 32 Figure 67: New Password... 32 Figure 68: Password alert notification... 32 Figure 69: User setup app... 33 Figure 70: Search for a user... 33 Figure 71: Reset Password... 33 Figure 72: Temporary Password... 33 Figure 73: Confirmation... 34 Figure 74: Password Changed email... 34 Figure 75: PIN entry... 35 Figure 76: My Profile PIN details... 35 Figure 77: User details... 35 Figure 78: View or Change PIN... 36 Figure 79: New PIN assigned... 36 Figure 80: User setup app... 37 Figure 81: User profile... 37 Figure 82: Partner Setup app... 38 Figure 83: Partner information... 38 Figure 84: Receive Money... 39 Figure 85: Reference number... 39 Figure 86: Transaction Summary... 39 Figure 87: Supervisor Credentials... 40 Figure 88: Complete Transaction... 40 2012 MoneyGram International, Inc. 42