Quick Start Guide Intermedia Hosted PBX Polycom SoundPoint IP 550/650
2 Welcome to your Hosted PBX service.
Parts List Handset and Handset Cord Thank you for choosing the SoundPoint IP 650, a multiple-line Voice over IP What s in the box? telephone with features and functions such SoundPoint IP Hold, 550/650 aspolycom Multiple Call Appearances, Call Transfer, and Conferencing over an IP A. Phone E. Base Stand network. B. Network F. Quick Start Guide These items arecable included in your SoundC. Handset Cable If you are missing G. Power Adapter Point IP 650 package. D.items, Handset any contact your SoundPoint IP 650 Parts Listreseller. Handset and Handset Cord Thank you for choosing the SoundPoint Handset and Handset Cord IP 650, a multiple-line Voice over IP osing the SoundPoint Base Stand telephone with features and functions such line Voice over IP as Multiple Call Appearances, Call Hold, ures and and functions such and Handset Transfer, Conferencing an IP Cord Handset1over SoundPoint B ppearances, Call Hold, 4 25 36 network. e over IP 8 9 SoundThese items are included erencing over an IP in7 your unctions such 0 Point IP 650 package. If you are missing es, Call Hold, any items, contact your SoundPoint over an IP cluded in your SoundA. C IP 650 reseller. SoundPoint IP 650 Console Network Cable Directories Menu Applications Messages ABC DEF Conference Do Not Disturb GHI Transfer Redial PQRS Hold JKL MNO TUV WXYZ OPER ge. If you are missing your SoundSoundPoint IP 650 Quick Start Guide your SoundPoint are missing ndpoint Directories Menu Applications 3 Transfer GHI 4 JKL 5 MNO Redial PQRS TUV 7 8 OPER 0 Menu Menu Messages DEF Base Stand Quick Start Guide Power Adapter (Not shown: CountrySpecific Power Cord) DEF 2 Hold ABC E. Quick Start Guide D. Messages ABC 1 Conference Messages Power Adapter (Not shown: CountrySpecific Power Cord) 6 Do Not Disturb 9 Base Stand WXYZ Base Stand F. Power Adapter (Not shown: CountrySpecific Power Cord) Power Adapter G. (Not shown: CountrySpecific Power Cord) 3
Note: C Attach Deskmou Ensure secure Guided Setup AC Pow Connect Cables Please follow the diagram to install your phone. Once plugged in, the optional accessory, and is not included phone will automatically download its configuration and start to work. Once the phone has been plugged in and operational, the voicemail box is functional with a default greeting. Note: Headset is an optional accessory, and is not included with this package. 4
er Option AC Power Option PoE Option PoE Power Option se ch Attach Stand Base Stand Base Stand Base Stand nt Method Note: Choose either AC Power Option, or PoE (Power over Ethernet) IEEE802.3af IEEE802.3af compliant PoE Hub/Switch/Midspan Hub/Switch Unit thod ount Deskmount Method Method ure les all are Ensure cables all are cables Align base are Align stand base tabs Align stand base tabs stand Snap tabs base Snap stand base into Snap stand bas in own). red (as secured shown). (as with shown). their with corresponding insertion ing points insertion ing insertion points points on their with correspond- their correspond- place (as shown). place (as place shown). (as the phone the (as phone shown). the (as phone shown). (as shown). Attach Base Stand (Deskmount Method) all cables are d (as shown). Align base stand tabs with their corresponding insertion points on the phone (as shown). Ensure all cables Align base stand tabs with are secured. their corresponding insertion oint Quick SoundPoint IP Start 650 Quick Guide IP 650 Start Quick GuideStart points Guide on the phone. Snap base stand into place (as shown). Snap base stand into place. 5
Voicemail Box Setup RECORDING YOUR PERSONAL VOICEMAIL GREETING 1. Press the Messages button, and press the Connect soft key. 2. Enter the default PIN of 0000. 3. Select option 8 for User Options. 4. Select option 1 to record the Unavailable greeting. 5. Follow the voice prompts to record and check your greeting. CHANGING THE PIN FROM THE PHONE 1. Press the Messages button. 2. Enter the default PIN of 0000. 3. Select option 8 for User Options. 4. Select option 3 to change the PIN. 5. Enter the new PIN when prompted. Your new PIN: Must be between 6 and 10 digits and must not start with 0. Must not contain sequential or repeating digits, such as 123 or 111. LOGGING INTO YOUR VOICEMAIL BOX VIA THE WEB 1. Go to www.intermedia.net/login/voice. 2. Enter your Phone Number and PIN/Password. 3. Click LOGIN. 6
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Features Hookswitch Graphical, Backlit LCD Handsfree Speaker Directories Applications Conference Feature Buttons Transfer Redial Hold Hold 8 Dial Pad Volu V
Call/Message Indicator Context-Sensitive Soft Keys Navigation Pad/Select Button Menu Messages Feature Buttons 1 ABC 2 DEF 3 Do Not Disturb GHI 4 PQRS 7 JKL 5 TUV 8 OPER 0 MNO 6 WXYZ 9 Microphone Mute Button Headset Button Speakerphone Button olume Up/Down me Up/Down Han Handsfree Microphone 9
Commonly Used Features PLACING OUTGOING CALLS When the phone is not in use: 1. Pick up the handset or press the Speakerphone button. 2. Dial a 3-digit extension or telephone number. When you are already on a call: 1. Press the Hold soft key. 2. Press the New Call soft key. 3. Dial a 3-digit extension or telephone number. 4. Resume the original call by pressing the Line button that corresponds with that call. ANSWERING AN INCOMING CALL On the Handset: Pick up the handset to answer the call. On a Headset: When a headset is connected, press the Headset button (or the Answer soft key) to answer the call. On Speakerphone: Press the Speaker button (or the Answer soft key) to answer the call. 10
REJECTING AN INCOMING CALL Press the Reject soft key to immediately send the caller to voicemail. ENDING A CALL On the Handset: Press the End Call soft key. On a Headset: Press the Headset button. On Speakerphone: Press the Speaker button. HOLD Placing a Call On Hold: While on a call, press the Hold soft key. Retrieving Calls On Hold: Press the Resume soft key to resume the holding call on that line. 11
TRANSFERRING CALLS Blind Transfers: 1. While on a call, press the Transfer soft key. 2. Tap the Blind soft key. 3. Dial the desired phone number or extension number. 4. The call is automatically transferred. Attended (Consultative or Warm ) Transfers: 1. While on a call, press the Transfer soft key. 2. Dial the desired phone number or extension number. 3. Wait for the party to answer, and announce that you are transferring a call to them. 4. Hang up the phone to complete the transfer. MUTE 1. To mute the microphone on an active call, press the Mute button. 2. To un-mute the microphone, press the Mute button again. VOICEMAIL 1. Press the Messages button. 2. Enter your PIN when prompted. 12
VOLUME ADJUSTMENT In-Call Volume: While on a call, press the + and - buttons to raise or lower the volume. Ringer Volume: While the phone is not in use, press the + and - buttons to adjust the ringer volume on the phone. CALL WAITING When an inbound call rings in, you will hear a beep tone emitted by your phone. To Answer the Second Call: 1. Press the flashing Line button to access that call. The current call will be placed on hold. 2. Once the second call has ended, resume the original call by pressing the Resume soft key or pressing the flashing Line button. 13
SPEAKERPHONE While the phone is not in use: Press the Speakerphone button to activate the speakerphone and get dial tone for an outbound call. While on a call on the handset / headset: Press the Speakerphone button to continue the current call on the speakerphone. While a call on speakerphone is active: To hang up the current call, press the Speakerphone button. 14
FORWARDING CALLS 1. Press the Forward soft key OR 2. Press the Home button and the Right Arrow button to navigate to Forward, and select it. 3. If Always Forward is currently disabled, Always (Disabled) will be displayed. 4. Press 1 for Always. 5. Enter / verify the contact number where calls will be forwarded. 6. Press the Enable soft key. Disabling Always Forward : 1. If Always Forward is currently enabled, Always (Enabled) will be displayed. 2. Press 1 for Always. 3. Press the Disable soft key. Forward On Busy and Forward On No Answer can be set in a similar manner. FREE Download CallScape for increased desktop productivity: www.intermedia.net/callscape 15
We are here to help. www.intermedia.net/knowledgebase/voice voicesupport@intermedia.net 1.877.880.0055 16
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