CHAPTER 2 These topics describe how to use the portal in Cisco Unified Operations Manager: Understanding the Diagnostics View, page 2-1 Customizing Your Dashboard, page 2-1 Working with Dashboard Views, page 2-3 Timesaver To view the online video tutorial for the Diagnostics view, see Cisco.com or click on the E-learning icon in the online help. The Diagnostics view may contain some display issues. These may be due to your browser. You can review the Release Notes for display problems that occur while using Internet Explorer on Cisco.com. Understanding the Diagnostics View You can view the important statistics and details of this and other network management applications installed on your network management server, in a single page instead of navigating through several pages to view the required data. The views and windows (referred to as portlets) are the basic units in the Diagnostics view. Views display categories of information in the Diagnostics view. The content in a view is organized using portlets and your selections from those portlets. Portlets are the user interface components that are displayed in the view. They can be plugged into, displayed in, and managed using the Diagnostics view. For more details on these various views, see Working with Dashboard Views, page 2-3. Customizing Your Dashboard You can customize the look and feel of the Unified Dashboard. The following topics provide details about how to customize the dashboard: Removing Portlets from the Dashboard, page 2-2 Adding Portlets to the Dashboard, page 2-2 2-1
Customizing Your Dashboard Chapter 2 Figure 2-1 shows an example of the Diagnostics view (also referred to as the Unified Dashboard). Figure 2-1 Diagnostics View Removing Portlets from the Dashboard To remove a portlet: Step 1 Step 2 Step 3 Step 4 Go to the Operations Manager dashboard and select the Diagnostics tab. Move the mouse over the title bar of a portlet to view the icons. Click the Remove icon. A message appears prompting you to confirm your decision. Click OK to confirm. The portlet is removed from the View page. You can add it back into the dashboard at any time. Adding Portlets to the Dashboard To add a portlet: Step 1 Step 2 Step 3 Go to the Operations Manager dashboard and select the Diagnostics tab. Click the Add Content icon below the menu tabs. The Add Portlets pop-up window appears. To expand and collapse the sections displayed, select the square box to the right of the section title. Each section in this window contains a list of portlets. Select the portlet you want to add to the dashboard. 2-2
Chapter 2 Working with Dashboard Views Step 4 Step 5 You can add each portlet only once to this view. For example, click CUOM > Diagnostics to access the Summary views and portlets (see Table 2-2). You can access other views by selecting a device, cluster, or other network element. Click Add next to the portlet name or drag the portlet name to the dashboard. The portlet is added to the selected view. You can also arrange the portlets in the Unified Dashboard using the Layout option. Click Close to close the popup window. Working with Dashboard Views When you launch the Diagnostics view, you can display any of the following by selecting various devices, clusters, phones, and servers: Summary View, page 2-8 Cluster View, page 2-15 Server View, page 2-27 Phone View, page 2-25 To locate information for a specific view, see Table 2-1. To see the list of portlets, see Table 2-2. To view an E-learning video on the Diagnostics view, click on the online help icon, then click the E-Learning icon. in the help window. To view reports and detail windows from each portlet window, click on the highlighted link to open the associated window. For example, Figure 2-2 shows the various data available in the UCM Express Summary and the views and reports available from the links in this summary. Figure 2-2 Example Portlet Window Links to Other Windows 1 Each device launches the respective detailed device view. 2 Phone reports with information on registered and unregistered phones. 3 Event report. 4 Associated Unity Express access to their detailed device view. 5 Associated Unity Express event report. 2-3
Working with Dashboard Views Chapter 2 To view details on what tools are available in each view, see Launching Tools from Diagnostics View, page 2-6. Table 2-1 Diagnostics View Tasks Task Action Required Viewing Summary information Select Diagnostics from the menu. For portlets in this view, see Summary View, page 2-8 Viewing Cluster information Left-click a cluster link from any view. For portlets in this view, see Cluster View, page 2-15 Viewing Phone information Use the Search Tool to locate a phone or select from a list of all phones. For portlets in this view, see Phone View, page 2-25 Viewing Server information Left-click a server link from the Cluster, Server, or Phone portlet. For portlets in this view, see Server View, page 2-27 Selecting various reports Select the device, cluster, phone, or server and select the Tools menu report to start the report. Some reports also launch by left-clicking the blue link in the portlet. For a list of reports, see Table 2-2 on page 2-5. Launching various Tools Launching Tools from Diagnostics View, page 2-6 Filtering portlet data Filtering Portlet Data, page 2-7 Searching for a device, phone or other object Using Search to Locate Network Elements, page 2-7 2-4
Chapter 2 Working with Dashboard Views Table 2-2 Diagnostics View List Diagnostics View Portlet UCM Cluster UC Cluster Event Summary, page 2-15 Cluster Summary, page 2-16 UCM Cluster Device Pool Summary, page 2-17 UCM Resource Utilization Summary, page 2-18 UCM Cluster Route Pattern Summary, page 2-18 UCM Registered Device Summary, page 2-19 UCM Cluster SRST Reference Summary, page 2-20 UCM Cluster Location Summary, page 2-20 UCM Cluster Gatekeeper Zone Summary, page 2-21 UCM Cluster Device Registration Summary, page 2-21 UCM Cluster Device License Summary, page 2-22 UCM Call Usage Summary, page 2-22 UC End-to-End Synthetic Tests Summary, page 2-23 UC Phone Tests Summary, page 2-24 UC Synthetic Tests Summary, page 2-24 UCM Server Server Summary, page 2-27 UCM Resource Utilization Summary, page 2-28 UCM Services Summary, page 2-28 UCM Call Usage Summary, page 2-28 UC End-to-End Synthetic Tests Summary, page 2-29 UCM Registered Device Summary, page 2-29 UCM Event Summary, page 2-30 UC Synthetic Tests Summary, page 2-31 UC Synthetic Tests Summary, page 2-31 Phone View Phone Summary, page 2-25 UC Phone Tests Summary, page 2-26 UC Phone Service Quality (SQ) Event Summary, page 2-26 System Summary UCM Cluster Event Summary, page 2-8 (Default View) UCM Cluster Call Usage Summary, page 2-9 UCM Cluster Device Registration Summary I, page 2-10 UCM Cluster Device Registration Summary II, page 2-10 UC Phone Tests Summary, page 2-11 UC Synthetic Tests Summary, page 2-11 UCM Express Summary, page 2-12 UC Voice Application Summary, page 2-13 UC Infrastructure Device Summary, page 2-14 2-5
Working with Dashboard Views Chapter 2 Viewing Summary Information To view the Summary information on all Operations Manager devices, clusters, phones or select the Diagnostics tab from the menu. The Diagnostics view displays the top-level Summary view. Viewing Cluster Information To view the Cluster information for a cluster, select the highlighted cluster name. The Cluster view for that device or cluster displays. You can also use the Search Tool to locate a specific device or phone, then access the cluster. See Using the Search Tool, page 1-28 Viewing Phone Information Step 1 Step 2 To view the Phone information:go to the Search box at the top right of the user interface. Do one of the following: a. If you know the phone extension, enter the digits (or use a * for the last three digits) and click the Search arrow icon to search. b. If you do not know the phone extension, select Search by Extension in the Search pull-down and leave the text field blank, then click on the Search arrow icon to search. A window opens with the list of phones. Select a link for a phone extension and the Phone View displays for that phone. Viewing Server Information To view the Server information for any Unified CM node, you select the device name. The Server view for that device or cluster displays. You can also use the Search Tool to locate a specific device or phone, then access the cluster. See Using the Search Tool, page 1-28 Launching Tools from Diagnostics View Each Diagnostics view contains a list of Tools that you can launch to gather more data from your network. The following list contains some of the tools that may be available in each Diagnostics view. Event Details Service Level View Connectivity Details Associated Phones Associated Telepresence Polling Parameters 2-6
Chapter 2 Working with Dashboard Views Threshold Parameters Performance Detailed Device View Device Center Dial-Tone Test End-to-End Call Test Phone Registration CUCM Administration CUCM Serviceability Filtering Portlet Data To filter portlet window data to focus the monitoring in your network: Step 1 From any portlet windows that allows filtering, click the Filter icon. Step 2 Select the category by which you want to filter using the drop-down menu. Each window contains its own filter categories. Step 3 Enter the filter data. You can use wildcards as part of the filter text. Step 4 Click Go. Filtered data displays, if applicable. If no filtered data is present, a message displays to that effect. Step 5 Click Clear Filter to close the filter. Using Search to Locate Network Elements You can search for network elements like devices, clusters, and phones using the Search Tool in the upper right of the user interface. You can search using any or all of the following techniques: Search by category (Devices, Phone by Extension, Phone by IP Address, or Phone by MAC Address) Search by text using wildcards For instructions on how to use search, see Using the Search Tool, page 1-28. Summary View The Diagnostics tab contains the following Summary View portlets in the default view: UCM Cluster Event Summary, page 2-8 UCM Cluster Call Usage Summary, page 2-9 UCM Cluster Device Registration Summary I, page 2-10 2-7
Working with Dashboard Views Chapter 2 UCM Cluster Event Summary UCM Cluster Device Registration Summary II, page 2-10 UC Phone Tests Summary, page 2-11 UC Synthetic Tests Summary, page 2-11 UCM Express Summary, page 2-12 UC Voice Application Summary, page 2-13 UC Infrastructure Device Summary, page 2-14 UCM Cluster Event Summary provides a high-level summary of the faults on all the clusters managed by Operations Manager. See Table 2-9 for UCM Cluster Event Summary attribute descriptions. You can select several options in this summary to launch links to the following: Clicking on each cluster launches the respective Unified CM cluster portlet. Clicking on the events launches the event monitor with the associated events for this cluster. Table 2-3 UCM Cluster Event Summary s Icon Filter Enter data by which to sort. You can filter by or Version. Wildcards can be used. Severity Version Total 1 Critical Warning Highest severity of event existing on the cluster. A cluster consists of all the Unified CM nodes and the associated devices. Sorting order is highest to lowest severity. To change sort order, click on the triangle in the column title. of the cluster. This name is a hyperlink that takes you to the corresponding cluster view. Version the Unified CM cluster. Number of events on the cluster. Includes all the events on the Unified CM nodes and the associated devices in the cluster. Click on the number to display the Fault Monitor view. Number of critical events that are existing on the cluster. A critical event must be present in the cluster. This number is a hyperlink and launches the Fault Monitor view. Number of warning events that exist on the cluster. At least one warning event must be present in the cluster. Click on the number to display the Fault Monitor view. Informational Number of information events. Acknowledged Number of events that have been acknowledged by the user. 1.If there are no events present in the cluster, a light gray zero (0) appears in this column. 2-8
Chapter 2 Working with Dashboard Views UCM Cluster Call Usage Summary UCM Cluster Call Usage Summary provides the trend of the amount of calls attempted and completed over the last 24 hours in each of the Unified CM clusters in your network. See Table 2-4 for UCM Cluster Call Usage Summary attribute descriptions. Table 2-4 Total Current Hour Peak Hour Last 24 Hours UCM Cluster Call Usage Summary s The name of the cluster. Clicking on the name displays the corresponding Unified CM Server view. For more information on the Server view, see Server View, page 2-27 Total Calls Attempted The number of calls that have been attempted in the cluster since the last restart of the UCM Service on each of the nodes. Total Calls Completed The number of calls that have been successfully completed in the cluster since the last restart of the UCM Service on each of the nodes Current Hour Calls Attempted The number of calls that have been attempted in the current hour. Current Hour Calls Completed The number of calls that have been successfully completed in the current hour. Peak Hour Calls Attempted The number of calls that have been attempted in the cluster during the peak hour during the past 24 hours. Peak Hour Calls Completed The number of calls that have been successfully completed in the cluster during the peak hour for the past 24 hours. Total number of calls completed and attempted within the last 24 hours. Clicking on the thumbnail bar graph provides more detail. This graph displays the results of the test execution for the past 24 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then data is displayed from 8:00 AM Thursday to 8:35 AM Friday. UCM Cluster Device Registration Summary I UCM Cluster Device Registration Summary I provides a high-level summary of all the associated endpoints for each cluster. See Table 2-5 for UCM Cluster Device Registration Summary I attribute descriptions. Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. 2-9
Working with Dashboard Views Chapter 2 Table 2-5 UCM Cluster Device Registration Summary I s Icon Cluster The name of the cluster. Click on the number to display the corresponding Cluster view. Phones For Phones, the registration with primary, registration with backup and unregistration links display Diagnostic reports. Media Devices For Media Devices, the registration with primary, registration with backup and unregistration links display the Media Devices report. MGCP Gateways For MGCP Gateways, the registration with primary, registration with backup and unregistration links display the MGCP Gateways report. Numbers of endpoints that are registered with Primary Unified CM Node. Phones Registration Status Icons Click each number to display the corresponding endpoint report. Numbers of endpoints that are registered with Backup Unified CM Node. Numbers of endpoints that are unregistered. Clusters with PhoneUnregistration events appear first in the sort order. Numbers of endpoints that are unknown or rejected. UCM Cluster Device Registration Summary II UCM Cluster Device Registration Summary II provides a high-level summary of all the associated endpoints for each cluster. See Table 2-6 for UCM Cluster Device Registration Summary II attribute descriptions. Table 2-6 UCM Cluster Device Registration Summary II s Icon Cluster The name of the cluster. Click on the name to display the corresponding Cluster view. CTI Route Points CTI Ports Voice Mail Ports The categories of end points for which each of the following metrics are provided. Numbers of endpoints that are registered with Primary Unified CM Node. Registration Status Icons Click each number to display the corresponding endpoint report. Numbers of endpoints that are registered with Backup Unified CM Node. Numbers of endpoints that are unregistered. Numbers of endpoints that are unknown or rejected. 2-10
Chapter 2 Working with Dashboard Views UC Phone Tests Summary UC Phone Tests Summary displays the summary of the running batch tests. See Table 2-7 for UC Phone Tests Summary attribute descriptions. To run batch testing, the JTAPI credentials must be included in the batch test import file. For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-7 UC Phone Tests Summary s Filter Enter data by which to sort. You can filter by, Latest Result, or Features. Wildcards can be used. Phones Tested Features Latest Results Last Run Time of the batch test which include the phone tests. Number of phones. List of tested features. Result of latest phone test: Pass, Fail or Partial. Result of most recent synthetic test: Pass or Fail. This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. Date and time test last completed. UC Synthetic Tests Summary UUC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured. You can use synthetic tests to verify whether phones can register with a Cisco Unified CM. Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks whether the call is successful. See Table 2-8 for UC Synthetic Tests Summary attribute descriptions. For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-8 Type Latest Result UC Synthetic Tests Summary s Synthetic test name. Other synthetic test type. Result of most recent test: Pass, Partial, or Failed in the previous 24 hours. 2-11
Working with Dashboard Views Chapter 2 Table 2-8 Last 24 Hrs UC Synthetic Tests Summary s Executed Displays the number of times the test has been executed in the last 24 hours. % Failure Displays the % of failed tests. Clicking on this graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. UCM Express Summary UCM Express Summary displays all managed Unified Communications Manager Express (Cisco Unified CME) devices and associated Cisco Unity Express devices in a global-level report. Use the event and detailed device links to research issues and launch additional tools to help troubleshoot your network. Tip After a new Unified CM Express device is added to the database, it appears in the summary only after you click Refresh. A manual refresh is required to update the dated display. See Table 2-9 for details on UCM Express Summary attribute descriptions. Table 2-9 UCM Express Summary s Icon Severity in Highest status severity level, if a triggered event is present. CME Critical The device has a critical event. Warning Device has a warning event. Informational Number of information events. CME CME IP Address CME Version Registered EPhones Unregistered EPhones The managed name of the CME. It can be either IP address or DNS. This name is a hyperlink that takes you to the corresponding Detailed Device View. IP address for the CME. Communications Manager Express version. Not the IOS Version. Number of ephones registered with this CME. Click on the number to display the Phone Details report. Number of ephones unregistered with this CME. Click on the number to displays the Phone Details report. 2-12
Chapter 2 Working with Dashboard Views Table 2-9 UCM Express Summary s (continued) UC Voice Application Summary Icon CME Events Severity in CUE CUE CUE IP Address CUE Registration CUE Events The total number of active and acknowledged events on the CME. Click on the number to display the Event Details report. Highest severity event that is active on the CUE. If a device has a critical event, then this column displays a critical icon (icon image). You can sort on this column to view the top number of CUEs that are experiencing critical issues. Click on the number to display the Events Details report. Unity Express name. If no name, then IP address. IP address for Unity Express. Status of CUE registration with the CME. If the CUE is not integrated with the CME or if the CUE is not managed in Operations Manager, this column displays N/A. The total number of active and acknowledged events on the CUE. Click on the number to display the Event Details report. UC Voice Application Summary shows all the voice applications deployed in the system. It does not include Unified CM applications and IOS based voice applications which are covered in other portlets. See Table 2-10 for UC Voice Application Summary attribute descriptions. Table 2-10 UC Voice Application Summary s Icon Filter Filters by any column attribute. Enter data by which to sort. Wildcards can be used. Severity IP Address Version Highest severity of an existing event on the voice application device. It can be either Critical, Warning, Informational or blank. The managed name of the voice application device in Operations Manager. The IP Address of the voice application device. The version of the voice application device. The number of events on the voice application device. It includes Active and Acknowledged events. This number is a hyperlink that launches the corresponding Fault Monitor Events view. Application The type of voice application. In case of multi-capable devices, the voice Type application types are shown separated by semicolon. UCM Cluster The cluster to which the voice application is integrated. This number is a hyperlink that navigates to the Cluster view. 2-13
Working with Dashboard Views Chapter 2 UC Infrastructure Device Summary UC Infrastructure Device Summary shows the summary of all the IOS-based infrastructure devices deployed in the system.see Table 2-11 for UC Infrastructure Device Summary attribute descriptions. Table 2-11 UC Infrastructure Device Summary s Icon Filter Filters by any column attribute. Enter data by which to sort. Wildcards can be used. Severity IP Address Version Events Device Type UCM Cluster Export to CSV Highest severity of an existing event on the device. It can be either Critical, Warning, Informational or blank. The managed name of the infrastructure device in Operations Manager The IP address of the infrastructure device. The version of the IOS/CAT operating system (OS) of the infrastructure device. The number of events on the infrastructure device. It includes Active and Acknowledged events. This number is a hyperlink that launches corresponding Fault Monitor view. The type of infrastructure device. In case of multi-capable devices, the types are shown separated by a semicolon. The cluster to which the infrastructure device is integrated. This number is a hyperlink that navigates to the Cluster view. Export table contents to a comma-separated version file. Cluster View The Diagnostics tab contains the Cluster View portlets including: UC Cluster Event Summary, page 2-15 Cluster Summary, page 2-16 UCM Cluster Device Pool Summary, page 2-17 UCM Resource Utilization Summary, page 2-18 UCM Cluster Route Pattern Summary, page 2-18 UCM Registered Device Summary, page 2-19 UCM Cluster SRST Reference Summary, page 2-20 UCM Cluster Location Summary, page 2-20 UCM Cluster Gatekeeper Zone Summary, page 2-21 UCM Cluster Device Registration Summary, page 2-21 UCM Cluster Device License Summary, page 2-22 2-14
Chapter 2 Working with Dashboard Views UCM Call Usage Summary, page 2-22 UC End-to-End Synthetic Tests Summary, page 2-23 UC Phone Tests Summary, page 2-24 UC Synthetic Tests Summary, page 2-24 UC Cluster Event Summary UC Cluster Event Summary provides the summary of events across all the devices in a cluster. It includes the Unified CM nodes as well as the associated devices, like gateways. See Table 2-12 for UC Cluster Event Summary attribute descriptions. Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. Table 2-12 UC Cluster Event Summary s /Icon Filter Filters by any column attribute. Enter data by which to sort. Wildcards can be used. Highest severity of event on the device. Device IP Address Device Type Total of the device. Click on the name to display either the Detailed Device View with non-unified CM devices, and Server View with Unified CM devices. IP address of the device. Lists the device type. For example, UCM, H323, MGCP, and so on. The total events on this device. Click on the number to display the event report. Total number of critical events. Total number of warning events. Total number of information events. Total number of acknowledged events. Cluster Summary Cluster Summary provides high-level cluster information including cluster size, number of device pools, number of configured phones, gateways, and the total events on the cluster. See Table 2-13 for Cluster Summary attribute descriptions. 2-15
Working with Dashboard Views Chapter 2 Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. Table 2-13 Cluster Summary s Cluster Version UCM Nodes Device Pools Phones Configured MGCP Gateways Configured H323 Gateways Configured SIP Trunks Configured Events Critical Warning Informational DB Replication The name of the cluster. Version of the Unified Communications Manager cluster. Total number of nodes in the cluster. Total number of device pools in this cluster. Number of configured phones. Number of MGCP gateways is this cluster. Number of H323 gateways in this cluster. Number of SIP trunks/gateways in this cluster. Total number of events in this cluster. Total number of critical events in this cluster. To view critical events, select the Cluster Events Summary. Total number of warning events in this cluster. To view warning events, select the Cluster Events Summary. Total number of informational events in this cluster. To view informational events, select the Cluster Events Summary. DB replication status is up. Indicated by a green check mark. DB replication is down. Indicated by a red X. UCM Cluster Device Pool Summary UCM Cluster Device Pool Summary shows the summary of phones in the cluster at the device pool level. See Table 2-14 for UCM Cluster Device Pool Summary attribute descriptions. 2-16
Chapter 2 Working with Dashboard Views Table 2-14 UCM Cluster Device Pool Summary s Filter Enter data by which to sort. Sort by and SRST Reference are supported. Wildcards can be used. SRST Reference Total Indicates whether the phones unregistered in this device pool exceed the threshold configured or if the Service Quality Threshold for the device pool was crossed. You can view or edit the threshold using the PTM Configuration Page located at http://om-server/iptm/dpthreshold.do?banner_visibility=false. Device Pool name. Impacted phones and service quality events. Number of phones configured to this device pool. Phones Registration Status Icons Click each number to display the corresponding endpoint report. Service Quality (SQ) Issues Phones Events Number of phones in this device pool that are registered with the primary communications manager. This number is a hyperlink that displays the corresponding phone report. Number of phones in this device pool that are registered with the secondary or tertiary communications manager. This number is a hyperlink that displays the corresponding phone report. Number of phones in this device pool that are unregistered. This number is a hyperlink that displays the corresponding cluster view. Number of phones in this device pool that are in either Unknown, Rejected or Partially Registered state. This number is a hyperlink that displays the corresponding phone report. Aggregated service quality events reported on this device pool. Click the flag to display the service quality issues for phones or events that show the impacted end points and the service quality events. You can view or edit the service quality threshold setting in the PTM Configuration Page http://om-server/iptm/dpthreshold.do?banner_visibility=false. Export to CSV Export table contents to a comma-separated version file. UCM Resource Utilization Summary UCM Resource Utilization Summary provides the system utilization of each Unified CM node in the cluster. See Table 2-15 for UCM Resource Utilization Summary attribute descriptions. 2-17
Working with Dashboard Views Chapter 2 Table 2-15 UCM Resource Utilization Summary s Checkbox Use to select the Unified CM nodes to be compared. Displays a red flag if any of this system s resource utilization is beyond the threshold. of the Unified CM node. Click on the name to display the Server View. IP Address IP address of the Unified CM node. CPU Usage CPU usage. Click on the number to display the TGU graph. VM Usage Virtual memory usage. Click on the number to display the TGU graph. Disk Usage On Windows- based devices, this represents the C:\ drive usage. On Linux-based, Common/Log partition usage. Graph button Use to compare the resource utilization of multiple Unified CM nodes. UCM Cluster Route Pattern Summary UCM Cluster Route Pattern Summary shows the route lists configured in the cluster. See Table 2-16 for UCM Cluster Route Pattern Summary attribute descriptions. Note In case of non-gatekeeper controlled ICTs and SIP trunks, the device count shown in SLV Route List Cloud will include only the devices from the selected cluster. It will not include the trunk end point that belongs to other clusters. However, Route List portal shows the detailed report where trunk end point from other clusters will also be shown. Table 2-16 UCM Cluster Route Pattern Summary s Filter Enter data by which to sort. Wildcards can be used. Highest severity of event on the device. Route List/Gateway Route Group Route Pattern Route List or Gateway name. Route Group associated with the Route List. Click on the route group to display the gateway report associated with this route group. Route Pattern associated with the Route Group. Export to CSV Export table contents to a comma-separated version file. 2-18
Chapter 2 Working with Dashboard Views UCM Registered Device Summary UCM Registered Device Summary provides the number of endpoints registered on each of the Unified CM nodes in this cluster. See Table 2-17 for UCM Registered Device Summary attribute descriptions. Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. Table 2-17 UCM UCM Registered Device Summary s Registered device name. UCM IP Address Phones Media Resources MGCP Gateways CTI Route Points CTI Ports Voice Mail Ports Device IP address. Number of phones that are registered with this UCM Node. Click on the number to display the IPIU Phone Report. Number of media resources (hardware and software) that are registered with this UCM Node. Click on the number to display a report. Number of MGCP gateways (including each port) that are registered with this UCM Node. Click on the number to display a report. Number of CTI Route Points that are registered with this UCM Node. Click on the number to display a report. Number of CTI Ports that are registered with this UCM Node. Click on the number to display a report. Number of VM Ports that are registered with this UCM Node. Click on the number to display a report. UCM Cluster SRST Reference Summary UCM Cluster SRST Reference Summary provides data on the phones configured for Survivable Remote Site Telephony (SRST). See Table 2-18 for UCM Cluster SRST Reference Summary attribute descriptions. Table 2-18 UCM Cluster SRST Reference Summary s SRST Router Failure indicator. SRST Router IP address of the router that the phone is using for SRST. SRST Reference Associated Device Pools Number of device pools. Clicking on this number displays the Device Pool details. 2-19
Working with Dashboard Views Chapter 2 Table 2-18 UCM Cluster SRST Reference Summary s Phones Referenced Phones Unregistered Number of phones references in this device pool. Number of unregistered phones in this device pool. N/A displays for none. UCM Cluster Location Summary UCM Cluster Location Summary provides bandwidth and call statistics data. See Table 2-18 for UCM Cluster Location Summary attribute descriptions. Table 2-19 UCM Cluster Location Summary s Filter Enter data by which to sort. Wildcards can be used. Max Bandwidth Available Bandwidth Calls Failed High Bandwidth Usage indicator. Location name. Maximum bandwidth allowed on this device. Bandwidth remaining for use. Number of calls that did not reach their destination. UCM Cluster Gatekeeper Zone Summary UCM Cluster Gatekeeper Zone Summary provides details about the cluster gatekeeper bandwidth. See Table 2-20 for UCM Cluster Gatekeeper Zone Summary attribute descriptions. Table 2-20 UCM Cluster Gatekeeper Zone Summary s Filter Enter data by which to sort. Wildcards can be used. High bandwidth usage. Zone Zone name configured on the Gatekeeper. Gatekeeper or IP address of the Gatekeeper. Total Bandwidth Total bandwidth for a zone 5. Bandwidth Utilized Current bandwidth consumption. Admissions Confirmed Successful call admission. Admissions Rejected Number of rejected call admission. 2-20
Chapter 2 Working with Dashboard Views UCM Cluster Device Registration Summary UCM Cluster Device Registration Summary provides a cluster-level summary of all the associated endpoints for this cluster. See Table 2-21 for UCM Cluster Device Registration Summary attribute descriptions. Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. Table 2-21 UCM Cluster Device Registration Summary s Icon EndPoint Type Phones Media Devices MGCP Gateways CTI Route Points This displays information for Phones, Media Devices, MGCP Gateways, CTI Route points, CTI Ports and Voice Mail Ports. Phones Registration Status Icons Click each number to launch report and display the more information about the endpoint. Registered With Primary Displays the count for endpoints registered with their primary Unified CM. Registered with Backup Displays the count for endpoints which are registered currently on backup Unified CM. Unregistered Displays the unregistered endpoints count. Unknown/Rejected Displays the count for endpoints which are in the rejected or unknown state in Unified CM. UCM Cluster Device License Summary UCM Cluster Device License Summary lists all the device licenses of which Operations Manager is aware. This information is provided to Operations Manager by the device. Note For Cluster View, UCM Cluster Device License Summary license information displays only for Cisco Unified Communications Managers version 5.x or above. No license information is available for Cisco Unified Call Managers (version 4.x and below). See Table 2-22 for UCM Cluster Device License Summary attribute descriptions. Table 2-22 UCM Cluster Device License Summary s License Types Units Authorized Types include phone and node. Maximum count of units authorized per license upload. 2-21
Working with Dashboard Views Chapter 2 Table 2-22 UCM Cluster Device License Summary s (continued) Units Used Units Remaining Number of licenses used. Number of licenses remaining to be used. UCM Call Usage Summary UCM Call Usage Summary provides the call statistics details for a Unified CM node. See Table 2-33 for UCM Call Usage Summary attribute descriptions. Table 2-23 Total Current Hour UCM Call Usage Summary s Lists the Unified CM nodes that are part of this cluster. Total Calls Attempted The number of calls that have been attempted on this server since the last restart of the UCM Service. Total Calls Completed The number of calls that have been successfully completed on this server since the last restart of the UCM Service. Current Hour Calls Attempted The number of calls that have been attempted in the current hour. Current Hour Calls Completed The number of calls that have been successfully completed in the current hour. Peak (Last 24 Hours) Last 24 Hours Peak Hour Calls Attempted The number of calls that have been attempted in the cluster during the peak hour over the past 24 hours. Peak Hour Calls Completed The number of calls that have been successfully completed in the cluster during the peak hour over the past 24 hours. Total number of calls completed and attempted within the last 24 hours. You can click on the thumbnail bar graph which provides more detail. This graph shows the trend of call statistics over the past 24 hours starting from the current hour and also for the current hour (elapsed minutes since the o'clock at which the report was launched). 2-22
Chapter 2 Working with Dashboard Views UC End-to-End Synthetic Tests Summary Use UC End-to-End Synthetic Tests Summary to verify whether a specific voice application can service requests (such as emulating calls to a second simulated or real IP phone). See Table 2-24 for UC End-to-End Synthetic Tests Summary attribute descriptions. Table 2-24 UC End-to-End Synthetic Tests Summary s Filter Enter data by which to sort. You can filter by, Type, or Latest Result. Wildcards can be used. UCM Scheduled Latest Result Synthetic test name. Date and time test is scheduled to occur. Result of most recent test: Pass or Fail. This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. UC Phone Tests Summary UC Phone Tests Summary displays the list of Phone test results. See Table 2-25 for UC Phone Tests Summary attribute descriptions. To run batch testing, the JTAPI credentials must be included in the batch test import file. For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-25 UC Phone Tests Summary s Filter Enter data by which to sort. You can filter by, Latest Result, or Features. Wildcards can be used. Phones Tested Features Latest Results Last Run Time of the phone test. Displays the phone extensions of the phone tested as part of the phone test. Displays the phone features tested. Latest result of the phone test in last 24 Hrs in Pass, Fail or Partial. Result of most recent synthetic test: Pass or Fail. This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. Time stamp for the last run in last 24 hours. 2-23
Working with Dashboard Views Chapter 2 UC Synthetic Tests Summary UC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured. You can use synthetic tests to verify whether phones can register with a Cisco Unified CM. Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks whether the call is successful. See Table 2-8 for UC Synthetic Tests Summary attribute descriptions. For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-26 Cluster/Device Type Scheduled Latest Result UC Synthetic Tests Summary s Filter Enter data by which to sort. You can filter by Cluster/Device, Type, or Latest Result. Wildcards can be used. The name of the cluster or device. The type of synthetic test which includes phone registration, dial-tone, end-to-end call, TFTP download test, emergency call, and message-waiting indicator tests. Date and time test is scheduled to run. Result of most recent synthetic test: Pass or Fail. This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. Phone View The Diagnostics tab contains the Phone View portlets including: Phone Summary, page 2-25 UC Phone Tests Summary, page 2-26 UC Phone Service Quality (SQ) Event Summary, page 2-26 Phone Summary Phone Summary provides the summary of an IP phone. It includes the fields that exist in the IPIU report. See Table 2-27 for Phone Summary attribute descriptions. Table 2-27 DN MAC Protocol Phone Summary s Extension of the IP phone. MAC address of the IP phone. Protocol used between Unified CM and IP Phone. 2-24
Chapter 2 Working with Dashboard Views Table 2-27 Phone Summary s UC Phone Tests Summary IP Address IP address of the IP phone. Serial Number Unique number assigned for identification. Model Model of the IP Phone. Status Registration status of the IP Phone. Load ID The Boot Load ID of the image on the IP Phone. IP Phone or User if Operations Manager is integrated with LDAP Device Pool The device pool to which this IP phone belongs. VLAN VLAN name to which the IP phone belongs. VLAN ID VLAN identification number of which the IP phone belongs. Switch Port The switch port to which the IP Phone is connected. Switch Managed name of the switch to which the IP phone is connected. Switch Port The status of the switch port to which the IP phone is connected. Status Partition The partition to which the IP phone belongs. Application ID The ID of the image loaded on the IP phone. Registered With Managed name of the Unified CM with which this IP phone is registered. Number of Lines Shows the number of phone extensions assigned to this IP phone separated by commas. Registered Since Time since the IP phone is registered with Unified CM. UC Phone Tests Summary displays the summary of the running batch tests. See Table 2-28 for UC Phone Tests Summary attribute descriptions. To run batch testing, the JTAPI credentials must be included in the batch test import file. For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-28 UC Phone Tests Summary s Filter Enter data by which to sort. You can filter by, Latest Result, or Features. Wildcards can be used. Features of the batch test which include the phone tests. List of tested features. 2-25
Working with Dashboard Views Chapter 2 Table 2-28 Latest Results Last Run Time UC Phone Tests Summary s Result of latest phone test: Pass, Fail or Partial. Result of most recent synthetic test: Pass or Fail. This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. Date and time test last completed. UC Phone Service Quality (SQ) Event Summary UC Phone SQ Event Summary lists all the raw SQ events reported on the IP phone. See Table 2-29 for UC Phone SQ Event Summary attribute descriptions. Table 2-29 UC Phone SQ Event Summary s Highest severity of event on the device. Source Endpoint The source endpoint which can be either an IP Phone or a gateway. Extension number or IP address. MOS MOS Value of the call. Packet Loss Describes packet loss. Codec Codec in use on the destination; one of the following: G711 G722 G728 G729 Cause Cause of the Service Quality event. Algorithm Based on 1040, NAM or CVTQ. Time Received Time at which the event was reported. Jitter Indicates jitter value. Server View The Diagnostics tab contains the Server View portlets including: Server Summary, page 2-27 UCM Services Summary, page 2-28 UCM Resource Utilization Summary, page 2-28 UCM Services Summary, page 2-28 UCM Call Usage Summary, page 2-28 2-26
Chapter 2 Working with Dashboard Views UC End-to-End Synthetic Tests Summary, page 2-29 UCM Registered Device Summary, page 2-29 UCM Event Summary, page 2-30 UC Synthetic Tests Summary, page 2-31 Server Summary Server Summary shows the summary information of a Unified CM server. See Table 2-30 for Server Summary attribute descriptions. Table 2-30 UCM Cluster Version Model Events Critical Warning Informational Server Summary s of Unified Communications Manager acting as server. of the cluster. Unified CM version. Server model information. Total number of all events on this server. Total number of critical events on this server. Total number of warning events on this server. Total number of information events on this server. UCM Resource Utilization Summary UCM Resource Utilization Summary provides server CPU, virtual memory, and disk partition usage for Unified CM devices. See Table 2-31 for UCM Resource Utilization Summary attribute descriptions. Table 2-31 CPU Usage VM Usage Disk Usage UCM Resource Utilization Summary s % CPU Usage. Click on the number to display the TGU graph. % Virtual Memory Usage. Click on the number to display the TGU graph. % Disk Usage for C:\ Drive for Windows-based Unified CMs, and Common/Log partition usage for Linux-based Unified CMs. UCM Services Summary UCM Services Summary provides the summary of services running on the Unified CM node. See Table 2-29 for UCM Services Summary attribute descriptions. 2-27
Working with Dashboard Views Chapter 2 Table 2-32 Filter by Status Running Since Server Services Information s Status Enter data by which to sort. Wildcards can be used. of the service. Status of the service: Running, Stopped, or Deactivated. The time since the service began running. If the service is stopped or deactivated, this column will be N/A. UCM Call Usage Summary UCM Call Usage Summary provides the call statistics details for a Unified CM node. See Table 2-33 for UCM Call Usage Summary attribute descriptions. Table 2-33 Total Current Hour Last 24 Hours UCM Call Usage Summary s Total Calls Attempted The number of calls that has been attempted on this server since the last restart of the UCM Service. Total Calls Completed The number of calls that has been successfully completed on this server since the last restart of the UCM Service. Current Hour Calls Attempted The number of calls that has been attempted in the current hour. Current Hour Calls Completed The number of calls that has been successfully completed in the current hour. Total number of calls completed and attempted within the last 24 hours. You can click on the thumbnail bar graph which provides more detail. This graph shows the trend of call statistics over the past 24 hours starting from the current hour and also for the current hour (elapsed minutes since the o'clock at which the report was launched. UC End-to-End Synthetic Tests Summary Use UC End-to-End Synthetic Tests Summary to verify whether a specific voice application can service requests (such as emulating calls to a second simulated or real IP phone). See Table 2-34 for UC End-to-End Synthetic Tests Summary attribute descriptions. 2-28
Chapter 2 Working with Dashboard Views Table 2-34 UC End-to-End Synthetic Tests Summary s Filter Enter data by which to sort. Wildcards can be used. Destination Latest Result Last 24 Hrs Synthetic test name. IP address or DNS name of destination phone. Result of most recent test: Pass or Fail. Executed Displays the number of times the test has been executed in the last 24 hours. % Failure Displays the % of failed tests. Clicking on this graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday. UCM Registered Device Summary UCM Registered Device Summary provides the number of endpoints registered on each of the Unified CM nodes in this cluster. See Table 2-17 for UCM Registered Device Summary attribute descriptions. Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway. Table 2-35 UCM Registered Device Summary s Phones Media Resources MGCP Gateways CTI Route Points CTI Ports Voice Mail Ports Number of phones that are registered with this UCM Node. Click on the number to display the IPIU Phone Report. Number of media resources (hardware and software) that are registered with this UCM Node. Click on the number to display a report. Number of MGCP gateways (including each port) that are registered with this UCM Node. Click on the number to display a report. Number of CTI Route Points that are registered with this UCM Node. Click on the number to display a report. Number of CTI Ports that are registered with this UCM Node. Click on the number to display a report. Number of VM Ports that are registered with this UCM Node. Click on the number to display a report. 2-29
Working with Dashboard Views Chapter 2 UCM Event Summary UCM Event Summary provides all the active events on the Unified CM node. See Table 2-36 for UCM Event Summary attribute descriptions. Table 2-36 UCM Event Summary s Icon Highest Severity Highest status severity level, if a triggered event is present. Warning Total number of critical events. Critical Total number of warning events. Informational Total number of information events. Acknowledged Total number of acknowledged events. Component Time Received of the event. Component of the event. Time at which the event was first reported. UC Synthetic Tests Summary UC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured. You can use synthetic tests to verify that phones can register with a Cisco Unified CM. Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks to see if the call is successful. See Table 2-37 for UC Synthetic Tests Summary attribute descriptions. For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2. Table 2-37 UC Synthetic Tests Summary s The name of the Unified CM Server. Type The type of synthetic test which includes phone registration, dial-tone, end-to-end call, TFTP download test, emergency call, and message-waiting indicator tests. Latest Result Result of most recent synthetic test: Pass or Fail. 2-30